August 06 2026 Now Assist Suite release notes

  • Release version: Store
  • Updated August 6, 2026
  • 396 minutes to read

    • Now Assist Suite version and compatibility information for the August 06 2026 release on the ServiceNow Store.

    Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See Now Assist suite versions in the Application Manager for more details.

    Suite version 27.11.20260806 - Yokohama Patch 11

    Table 1. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 2. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 27.12.20260806 - Yokohama Patch 12

    Table 3. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 4. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 27.13.20260806 - Yokohama Patch 13

    Table 5. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 6. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 4.0.3 2026-05-05
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.3 2026-05-05
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 4.0.3 2026-05-05
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.10 2026-05-05
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.11 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 28.5.20260806 - Zurich Patch 5

    Table 7. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 8. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.1.12 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.1.6 2026-01-20
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 14.0.1 2026-01-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.6.20260806 - Zurich Patch 6

    Table 9. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 10. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.1.2 2026-02-05
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.1.2 2026-02-05
    Now Assist AI Agents 6.2.12 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 3.0.2 2026-02-05
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 15.0.8 2026-02-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.1.3 2026-02-20
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.7.20260806 - Zurich Patch 7

    Table 11. New or updated applications
    App name Version number Release notes
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 12. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.0.9 2026-03-12
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.6.8 2026-03-12
    AI Agents for Discovery 1.0.3 2026-03-12
    AI Agents for Employee Experience 2.1.0 2026-03-12
    AI Agents for Health and Safety 1.3.0 2026-03-12
    AI Agents for ITAM 4.0.0 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.9 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.1.0 2026-03-12
    AI Control Tower for Now Assist 3.0.2 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.1.2 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.0 2026-03-12
    Chat Summarization for Virtual Agent 1.10.3 2026-03-12
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.0.3 2026-03-12
    Conversational subflows and actions 29.1.1 2026-03-12
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 5.0.0 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Field Service Management AI agent collection 2.0.2 2026-03-12
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.0.4 2026-04-02
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.1.3 2026-03-12
    HR Talent AI Agent Collection 4.0.1 2026-03-12
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 6.0.8 2026-03-12
    IT Service Management AI voice agent collection 1.1.6 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.1.3 2026-03-12
    Knowledge Graph 7.0.2 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.1 2026-03-12
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.2.2 2026-03-12
    Notifications Email Agents 1.0.10 2026-03-12
    Now Assist Admin Console 8.0.7 2026-03-12
    Now Assist Agents for requestor 3.2.0 2026-03-12
    Now Assist AI Agents 7.0.11 2026-05-08
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.0.2 2026-03-12
    Now Assist context menu 3.2.10 2026-04-17
    Now Assist Data Kit 7.0.7 2026-03-12
    Now Assist for Accounts Payable Operations (APO) 7.0.0 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Automation Center 1.0.5 2026-03-12
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.0.2 2026-03-12
    Now Assist for Configuration Management Database (CMDB) 3.0.2 2026-03-12
    Now Assist for CPQ 1.0.1 2026-03-12
    Now Assist for Creator 28.7.1 2026-03-12
    Now Assist for Customer Service Management (CSM) 12.0.0 2026-03-12
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.0.6 2026-03-12
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.0.3 2026-03-12
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.0.1 2026-03-12
    Now Assist for Hardware Asset Management 4.0.0 2026-03-12
    Now Assist for Health and Safety 1.3.0 2026-03-12
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.0.4 2026-03-12
    Now Assist for Impact 3.0.3 2026-03-12
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.0 2026-03-12
    Now Assist for IT Service Management (ITSM) 12.2.7 2026-03-12
    Now Assist for Legal Service Delivery 1.6.2 2026-03-12
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.3 2026-03-12
    Now Assist for OT Manager 3.3.0 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.0.1 2026-03-12
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 3.0.2 2026-03-12
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.0.1 2026-03-12
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.4 2026-03-12
    Now Assist for Sales Force Automation (SFA) 1.1.0 2026-03-12
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.9 2026-03-12
    Now Assist for Software Asset Management (SAM) 5.3.3 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 9.0.0 2026-03-12
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.0.1 2026-03-12
    Now Assist for Supplier Lifecycle Operations (SLO) 7.0.0 2026-03-12
    Now Assist for Talent 1.6.2 2026-03-12
    Now Assist for Telecommunications 1.0.5 2026-03-12
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.2 2026-03-12
    Now Assist for Third-Party Risk Management 22.0.8 2026-03-12
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.0.3 2026-03-12
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.0.8 2026-03-12
    Now Assist in Catalog Builder 7.0.1 2026-03-12
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.0 2026-03-12
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.5 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.7.3 2026-03-12
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 16.0.5 2026-03-12
    Now Assist in Virtual Agent Configurations 11.0.5 2026-03-12
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.0.2 2026-03-12
    Now Assist Skill Kit 8.0.5 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 12.0.13 2026-06-18
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.0.0 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.0.1 2026-03-12
    Telecommunications Media and Technology AI agent collection 5.0.1 2026-03-12
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.8.20260806 - Zurich Patch 8

    Table 13. New or updated applications
    App name Version number Release notes
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Table 14. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.2 2026-06-04
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.4 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.1.9 2026-04-28
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Complaint Case AI Agents collection 1.4.3 2026-07-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 1.0.2 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.3 2026-07-09
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.2.0 2026-06-16
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.3 2026-04-09
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.1.6 2026-07-09
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 28.8.2 2026-04-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.2.0 2026-06-16
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.1.10 2026-05-29
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.1.1 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.7 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.9.20260806 - Zurich Patch 9

    Table 15. New or updated applications
    App name Version number Release notes
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    IT Service Management AI agent collection 8.3.3
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    Table 16. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    AI Agent Advisor 1.0.2 2026-06-04
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Experience Framework Skills 1.0.4 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.3.1 2026-05-15
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.6 2026-05-05
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.2.6 2026-05-05
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.3 2026-07-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Employee Slate for Now Assist 1.0.2 2026-05-05
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.3 2026-07-09
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.9 2026-07-02
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.1.6 2026-07-09
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 28.9.2 2026-05-05
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for IT Service Management (ITSM) 14.3.1 2026-07-09
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.13 2026-06-04
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.3 2026-06-25
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.2.0 2026-05-05
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    ServiceNow AI Lens 5.0.0 2026-05-05
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 28.10.20260806 - Zurich Patch 10

    Table 17. New or updated applications
    App name Version number Release notes
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    Employee Slate (built for Now Assist) 1.1.14
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    IT Service Management AI agent collection 9.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Now Assist for IT Service Management (ITSM) 15.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Table 18. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.3.2 2026-06-16
    AI Agent Advisor 1.2.2 2026-07-09
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.9.0 2026-06-16
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.0.0 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.3.0 2026-06-16
    AI agents for Observability 6.0.5 2026-06-16
    AI Agents for Service Exchange Provider 1.1.4 2026-07-09
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.2.2 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Control Tower for Now Assist 4.0.0 2026-06-16
    AI Dashboard Insights 1.2.3 2026-07-09
    AI Data Explorer 5.0.8 2026-06-16
    AI Desktop Actions 4.0.1 2026-06-16
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Experience Framework Skills 1.2.0 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.0.1 2026-06-16
    Alert Assist 3.9.3 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.10 2026-06-16
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.3.1 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.2 2026-06-16
    Chat Summarization for Virtual Agent 1.11.3 2026-06-16
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.3 2026-07-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 9.0.3 2026-06-16
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.0.3 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    External content connectors - Now assist agent 1.1.1 2026-06-16
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    Generative AI Controller 14.0.1 2026-06-16
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 7.0.1 2026-06-16
    HR Service Delivery AI agent collection 7.0.2 2026-06-16
    HR Talent AI Agent Collection 5.0.2 2026-06-16
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.2.2 2026-07-09
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM AI Agents For Service Mapping 1.3.2 2026-06-16
    Knowledge Center 31.10.8 2026-06-16
    Knowledge Graph 8.0.0 2026-06-16
    LEAP 4.0.0 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    Manufacturing Commercial Operations AI agents collection 2.3.0 2026-07-09
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.0 2026-06-16
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.5.0 2026-06-16
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.5.1 2026-06-16
    Notifications Email Agents 2.1.1 2026-06-16
    Now Assist Admin Console 10.0.12 2026-07-02
    Now Assist Agents for requestor 3.5.0 2026-06-16
    Now Assist AI Agents 8.0.12 2026-07-04
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.0.3 2026-06-16
    Now Assist Center 4.0.2 2026-06-16
    Now Assist context menu 3.6.4 2026-06-16
    Now Assist Data Kit 8.0.4 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.0.1 2026-06-16
    Now Assist for Complaint Case (CSM) 2.1.6 2026-07-09
    Now Assist for Configuration Management Database (CMDB) 3.8.0 2026-06-16
    Now Assist for Contract Analysis 1.0.9 2026-06-16
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 28.9.3 2026-06-16
    Now Assist for Customer Service Management (CSM) 13.0.3 2026-06-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.3.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.2.3 2026-06-16
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.16 2026-06-16
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0 2026-07-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.2.1 2026-06-16
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.0.0 2026-06-16
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 5.0.4 2026-06-16
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 2026-07-09
    Now Assist for Sales Force Automation (SFA) 1.1.3 2026-06-16
    Now Assist for Security Incident Response (SIR) 6.1.2 2026-06-16
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.1.4 2026-07-09
    Now Assist for Setup 3.1.4 2026-07-09
    Now Assist for Setup Core 2.1.5 2026-07-09
    Now Assist for Software Asset Management (SAM) 8.0.1 2026-06-16
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.6.0 2026-06-16
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.2 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 5.0.3 2026-06-16
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.0.7 2026-06-16
    Now Assist in Catalog Builder 7.2.0 2026-06-16
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.2.1 2026-06-16
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.1.2 2026-06-16
    Now Assist in Document Management 2.1.0 2026-06-16
    Now Assist in Knowledge Management 30.10.3 2026-06-16
    Now Assist in Standard Ticket Page 1.1.0 2026-06-16
    Now Assist in Virtual Agent 19.0.10 2026-06-16
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 1.1.1 2026-06-16
    Now Assist Skill Discovery and Execution 10.1.1 2026-06-16
    Now Assist Skill Kit 9.0.4 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Opportunity Management AI Features 1.0.3 2026-06-16
    OT Manager Foundation 3.3.3 2026-06-16
    Platform AI Agents and Skills 13.0.8 2026-06-16
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.0.0 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    Recommended Actions for Security Operations 2.2.1 2026-06-16
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    ServiceNow AI Lens 6.0.1 2026-06-16
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.4.0 2026-06-16
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 28.11.20260806 - Zurich Patch 11

    Table 19. New or updated applications
    App name Version number Release notes
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    AI Control Tower for ServiceNow Otto 6.0.4

    Auto-installed app for all ServiceNow AI products
    AI Native Experience for AI Control Tower - ServicenowAI 3.1.3 This application is available for customers entitled to all AI Native SKUs or AI Control Tower for Enterprise (SU) SKU customers who want to upgrade to AI-native experience Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed:Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage on external AI assets Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New: Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    Employee Slate (built for Now Assist) 1.1.14
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    GRC Common GenAI 22.0.7 **New** None **Changed** All references to "Now Assist for IRM" are renamed to "ServiceNow Otto for Integrated Risk Management" in customer- and admin-facing areas for Australia Patch5 and Zurich latest patch. This update applies to app descriptors, configuration descriptions, AI Search profiles, dictionary display text, and in-product chat prompts. No references to the previous name remain in the specified repositories for the relevant patches.. **Fixed** None **Removed** None
    GRC Shared GenAI 22.2.3

    Changes

    • Multiple record association (MRA) security enhancements: Authorization validation has been strengthened within MRA workflows to consistently enforce access checks during record association operations.
    • Query range access controls (ACLs) enhancements: Improved application security by adding query range ACLs and strengthening authorization checks across supported data models. This helps ensure users can access only the data they are authorized to view.
    IRM Compliance GenAI 22.2.5

    Changes

    ServiceNow OTTO branding updates: Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    IRM Risk GenAI 22.2.4
    • Changed:
      • Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
      • Note: These branding updates are fully supported on AP5. Customers using AP4 will continue to see legacy branding elements and could notice missing icons on a few buttons until they upgrade to AP5.
    IT Service Management AI agent collection 10.0.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Now Assist for Integration Hub 2.2.1

    New: Adding support of Knowledge Graph and People's API for the meeting scheduler AI Agent
    Now Assist for IT Service Management (ITSM) 16.0.6 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Recommendation template 22.0.4

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for AI Control Tower 23.3.1

    See release notes for AI Control Tower
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for Integrated Risk Management 22.2.1 **New** None **Changed** All references to "Now Assist for IRM" have been renamed to "ServiceNow Otto for Integrated Risk Management" in the app-grc-gen-ai and app-irm-gen-ai repositories. The renaming is reflected across plugin properties, application metadata, skill-family descriptions, role and licensing display values, and all locale translation files. No references to the previous name remain in these repositories for the relevant patches. **Fixed** None **Removed** None
    ServiceNow Otto for Privacy Management 22.2.6

    Changed: ServiceNow OTTO Branding Updates
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Table 20. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.4.8 2026-07-16
    AI Agent Advisor 1.2.2 2026-07-09
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.10.0 2026-07-09
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.2.1 2026-07-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.4 2026-07-09
    AI Agents for ITAM 4.4.0 2026-07-09
    AI agents for Observability 6.1.4 2026-07-09
    AI Agents for Service Exchange Provider 1.1.4 2026-07-09
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.4.4 2026-07-09
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Dashboard Insights 1.2.3 2026-07-09
    AI Data Explorer 5.1.6 2026-07-09
    AI Desktop Actions 5.0.1 2026-07-09
    AI Enhanced Recommended Actions 1.0.3 2026-07-09
    AI Experience Framework Skills 1.2.0 2026-07-09
    AI Help Framework 1.0.6 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Specialists for Security Incident Response 1.0.5 2026-07-09
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.1.0 2026-07-09
    Alert Assist 3.10.0 2026-07-09
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.15 2026-07-09
    App Generation 28.3.12 2026-07-09
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.4.1 2026-07-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.3 2026-07-09
    Chat Summarization for Virtual Agent 1.11.4 2026-07-09
    CMDB MCP Server 1.0.1 2026-07-09
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.3 2026-07-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 10.0.5 2026-07-16
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.1.0 2026-07-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.5.0 2026-07-09
    Dynamic Guidance 28.3.2 2026-06-16
    External content connectors - Now assist agent 1.1.2 2026-07-09
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    Generative AI Controller 14.1.2 2026-07-09
    Google Gemini Spoke 1.6.0 2026-03-12
    Group-Action Framework 7.1.1 2026-07-09
    HR Service Delivery AI agent collection 7.1.1 2026-07-09
    HR Talent AI Agent Collection 5.0.4 2026-07-09
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.2.2 2026-07-09
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM AI Agents For Service Mapping 1.4.0 2026-07-09
    Knowledge Center 31.11.3 2026-07-09
    Knowledge Graph 8.1.0 2026-07-09
    LEAP 4.1.0 2026-07-09
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.2 2026-07-09
    Manage Order Operations 2.0.3 2026-06-16
    Manufacturing Commercial Operations AI agents collection 2.3.0 2026-07-09
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.12 2026-07-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.2 2026-07-09
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.6.0 2026-07-09
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.6.1 2026-07-09
    Notifications Email Agents 2.2.0 2026-07-09
    Now Assist Admin Console 10.1.5 2026-07-09
    Now Assist Agents for requestor 3.6.1 2026-07-09
    Now Assist AI Agents 8.1.7 2026-07-09
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.1.2 2026-07-09
    Now Assist Center 5.0.5 2026-07-09
    Now Assist context menu 3.7.1 2026-07-09
    Now Assist Data Kit 8.1.6 2026-07-09
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.2.4 2026-07-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.1.2 2026-07-09
    Now Assist for Complaint Case (CSM) 2.1.6 2026-07-09
    Now Assist for Configuration Management Database (CMDB) 4.0.0 2026-07-09
    Now Assist for Contract Analysis 1.0.11 2026-07-09
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 28.9.4 2026-07-09
    Now Assist for Customer Service Management (CSM) 13.1.1 2026-07-09
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.4.0 2026-07-09
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.4.0 2026-07-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.3.2 2026-07-09
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IT Operations Management (ITOM) 2.8.0 2026-07-09
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0 2026-07-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.2.2 2026-07-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.1.1 2026-07-09
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 5.1.4 2026-07-09
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 2026-07-09
    Now Assist for Sales Force Automation (SFA) 1.1.5 2026-07-09
    Now Assist for Security Incident Response (SIR) 6.3.4 2026-07-09
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.1.4 2026-07-09
    Now Assist for Setup 3.1.4 2026-07-09
    Now Assist for Setup Core 2.1.5 2026-07-09
    Now Assist for Software Asset Management (SAM) 9.0.0 2026-07-09
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.7.1 2026-07-09
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.3 2026-07-09
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 5.1.1 2026-07-09
    Now Assist for Vulnerability Response 5.1.0 2026-07-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.1.4 2026-07-09
    Now Assist in Catalog Builder 7.3.0 2026-07-09
    Now Assist in Catalog item forms 1.4.2 2026-07-09
    Now Assist in Contract Management 2.3.2 2026-07-09
    Now Assist in Conversational Catalog Request 7.1.1 2026-07-09
    Now Assist in Document Intelligence 6.2.0 2026-07-09
    Now Assist in Document Management 3.0.1 2026-07-09
    Now Assist in Knowledge Management 30.11.3 2026-07-09
    Now Assist in Standard Ticket Page 1.3.0 2026-07-09
    Now Assist in Virtual Agent 20.0.8 2026-07-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 2.0.2 2026-07-09
    Now Assist Skill Discovery and Execution 10.2.3 2026-07-09
    Now Assist Skill Kit 9.1.3 2026-07-30
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Opportunity Management AI Features 1.0.9 2026-07-09
    OT Manager Foundation 3.3.3 2026-06-16
    Platform AI Agents and Skills 13.1.9 2026-07-09
    prompt-management 2.0.6 2026-07-09
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.1.1 2026-07-09
    RAG for code generation 1.1.8 2026-03-12
    Recommended Actions for Security Operations 2.2.4 2026-07-09
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.18 2026-07-09
    ServiceNow AI Lens 7.0.2 2026-07-09
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.5.0 2026-07-09
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 28.12.20260806 - Zurich Patch 12

    Table 21. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.5.3

    Changed:

    Updated branding of Now Assist to ServiceNow Otto to align with the new branding guidelines

    Fixed:

    • Resolved Core IT installation override of agenticWorkflowsRoute property
    • Updated the access control to ensure ITIL users do not have unintended access
    • Fixed:ServiceNow Otto panel in portal to render when web embeddables is enabled
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Admin Center 5.1.9 New:Generally available

    New public API (script include) exposes automation-opportunity data globally.

    New:Lit.JS user experience only (selected users)
    • AI readiness: Single hub for all activation-ready skills and AI agents; filter by type, metrics with change indicators, activate, expand for details, re-run assessment.
    • Monitor tab: Cross-repo analytics in a new sidebar entry (Overview, Performance Explorer, Business Value widgets).
    • System property registry: Browse/search/filter AI properties by domain and editability; view details; edit eligible single-value and boolean properties in-UI with audit logging (masked, multi-value excluded).
    • Upgrade readiness pre-check: AI-specific impact report vs target releases at-risk customizations, changed behaviors, deprecated features, new config options, with remediation and exports.
    • AI Agent Advisor: Create/edit custom data sets, define cost profiles, new views for OOTB agents and clusters, including step pages.
    • AI Search integrated into the discover flow.
    • Self-healing AI agent skill support added to AI Agent Advisor.
    • Automation opportunity backend wired into shared AI Readiness and Asset Inventory components for ready-to-activate.
    Changed:Generally available

    Otto rebranding: all Now Assist Center references updated to AI Admin Center.

    Lit.JS only (selected users)
    • AI Optimization renamed to AI Readiness, with updated filters, components, and design across Health, Ready-to-Activate, Data Quality tabs.
    • Ready-to-Activate table refactored with snow-list.
    • Plan Upgrade adopts snow-list and August UI tweaks; category filter pills removed, sub-filter pills retained.
    • Customizations tab (Upgrade Pre-Check): Action-button nav to file details, more filters, breadcrumb mapping, better consistency.
    • Instance Health stream shows all inactive agents and OOTB skills ready to activate.
    • Data Quality tab adds an Estimated Effort column.
    • Localization standardized via aiux-services i18n.
    • Accessibility verified and fixed across all pages.
    • Typography tokens and rules established.
    • Snow-design-system components made Horizon 2.0-compliant on Home, Agent Advisor, Opportunity Detail.
    • Now Assist Admin refactored for Lit.JS/Horizon 2.0 Model Mgmt/Versions, Experiences, Edit Model Providers, DT Languages.
    • Sidebar adopts latest karuna side-nav and top header (navigation, logout, impersonate, scope-picker).
    • "New version available" indicator added to the AI Readiness page.
    • Agent Advisor resolution steps and modal updates for OOTB agents.
    • AI Agent Advisor settings/list pages show updated timestamps, cost-profile fields, cluster mapping.
    • AI Readiness Overview tab adds graph components for Health, Data Quality, Ready-to-Activate metrics.
    • System Property Registry supports cross-scope edits with scope-aware, role-accurate UI.
    • Upgrade Pre-Check supports async run orchestration and per-file review.
    Fixed:Generally available

    NAA KAA Auth dependency removed; Skills config now uses SkillConfig instead of the REST API.

    Lit.JS only (selected users)
    • UI/stability: Blank-page loads, broken AI Solution page, dark theme, missing nav loaders, Otto Panel images, "Loading Now Assist" hang.
    • Navigation: Failing menu/workspace redirection and a broken Home "View All" control.
    • AI Readiness/Instance Health: disabled Re-Run Assessment button, missing AI Solution count, skill-activation and rapid-action-card display issues.
    • Agent Advisor/Agent-Miner/Automation Opportunity: Page-load latency, missing Activate button for inactive configs, savings-projection count error, minor list/resolution defects.
    • Asset Inventory: Asset details not displaying and skill-type asset-page rendering.
    • Localization: Translation gaps and 5.1 localization warnings across Lit and UI Builder.
    • Access/roles: Updated nac_user access on settings sub-pages; Agent-miner role scoping.
    Removed:Generally available

    Platform-app dependencies eliminated; platform apps now function independently.

    Lit.JS only (selected users)

    Pre-built automation workflows no longer accessible or visible.
    AI Admin Hub 10.2.3

    Release Notes

    ServiceNow Otto Renaming: Now Assist Admin Console has been renamed to AI Admin Hub, reflecting the broader ServiceNow Otto brand transition all references to "Now Assist" in the console UI, navigation, and skill surfaces have been updated accordingly.

    Usage Alerts and Rule Engine: Administrators can now configure threshold-based alert rules on assist consumption and execution count in AI Admin Hub, receiving proactive in-console and email notifications before assist pool exhaustion or runaway skill invocations impact platform performance.We can acccess usage alerts from settings section in Ai admin hub(formerly Now Assist Admin Console)

    Model Preview Program: Eligible US commercial Prime customers can now opt in to the Model Preview Program from AICT(AI Control Tower) to access new frontier AI models from Day 0 of availability for custom skills.
    AI Agent Advisor 1.3.2

    New* Recommend out-of-the-box agents alongside top problems AI Agent Advisor now surfaces recommended ServiceNow AI Agents directly alongside discovered opportunities in the same view.* Pre-generate agents for recommendations in AI Agent Studio and AI Admin Center (formerly Now Assist Center) Agents are pre-generated for matched recommendations, reducing time to creation from Agent Studio and AI Admin Center.* Surface AI Agent Advisor recommendations as insights in AI Control Tower Automation opportunities discovered by AI Agent Advisor are now visible as insights within AI Control Tower.* Mining custom tables and fields AI Agent Advisor can now analyze custom tables and fields, expanding opportunity discovery beyond standard incident and case data.Changed* Minor updates to UI - Removed the summary bar on list view, updated the list view columns and list view filtering.Fixed* No major defect fixes

    Removed* Nothing major removed in this release
    AI Agents for AIOps 1.11.3

    --- AI Generated Release Notes ---

    New:
    • Operator-reopened alerts get full AI investigation automatically. When a human operator reopens an alert that the AI previously closed as noise, the system bypasses noise classification for the rest of that alert's lifecycle and runs a complete investigation ensuring human overrides are respected and learned from.
    • ServiceNow Otto for ITOM branding is now applied. The Now Assist for ITOM app has been renamed to ServiceNow Otto for ITOM throughout the application.
    • Changed:
      • AI Specialist alert reassignment behavior has been enhanced. When the AI Specialist completes investigation or remediation on an alert originally assigned to a human operator, the alert is automatically reassigned back to the original owner, unless the alert was closed as noise or manually reassigned during AI processing. Audit trails and work notes reflect the reassignment, and configuration options allow admins to enable or disable this behavior.
      • Automatic triggering of AI Specialist on assigned alerts is now configurable. By default, the AI Specialist does not take over alerts already assigned to a human operator. This condition can be edited by admins if needed.
      • Manual triggering of AI Specialist now preserves alert ownership. When the AI Specialist is manually triggered on an alert assigned to a human operator, the alert is reassigned back to the operator at the end of execution. Feature flags control whether noisy alerts or previously assigned alerts are reassigned.
      • Alert closure by AI now records closure reason for downstream processing. When the AI auto-closes an alert, a durable marker is recorded indicating the closure was AI-driven, enabling correct handling on future reopen events.
      • Operator override flag and additional alert lifecycle data are now stored durably. A new JSON field on the AI session record captures operator overrides and other lifecycle facts, supporting robust reopen and investigation workflows.
    Fixed:

    The Alert Investigation "Related Changes" flow no longer causes excessive memory usage or out-of-memory errors that could lead to node restarts. The system now handles related changes efficiently during alert investigation.
    AI Agents for CSM - Complaint Case 1.5.1

    App renamed to Complaint Case AI Agent Collection.
    AI Agents for Customer Success Management 2.7.12

    Meeting related fixes
    AI Agents for Employee Experience 2.3.4 Updated to support the latest version of the dependent apps.
    AI Agents for Health Log Analytics 1.1.1

    Changed

    Internal naming conventions
    AI Agents for HR Service Delivery 7.2.1

    --- AI Generated Release Notes ---

    New:
    • AI Specialist now communicates ticket reassignment to users. When a ticket is reassigned from the AI Specialist to a human HR Agent, users receive a clear notification outlining next steps and expectations.
    • MCP server repository established for multi-tool development. The MCP server repository is now structured to support parallel tool development, with a baseline Hello World implementation and initial CI pipeline in place.
    • Changed:
      • AI workers migrated to DARE architecture. AI workers now operate on the DARE architecture, with all previous off-glide workflows tested to ensure uninterrupted functionality.
      • ZTSD L1 worker template compared and validated against OOB HR L1 worker template. All new, changed, or removed properties introduced by the ZTSD platform team have been identified and tested for correctness. Documentation of differences is complete.
    Fixed:Removed:

    HR Policy and HR Benefits removed from profile capabilities. Profile capabilities no longer display HR Policy and HR Benefits, leaving only relevant HR options for editing.
    AI Agents for ITAM 4.7.0

    Hardware Asset Workspace and Software Asset Workspace now feature ServiceNow Otto, replacing all previous references to Now Assist.
    AI Agents for Meetings 1.0.6

    This release introduces AI Agents for Meetings (sn_meeting_ai_ag), a new standalone plugin that delivers AI-driven meeting creation. The AI Agent monitors risk records and proposes complete meeting drafts automatically, with additional entry points available via a "Create Meeting" action on Engagement and Touchpoint forms and through the Now Assist conversational panel.
    AI Agents for Retail Service Management 1.3.2

    Changed: Plugin Name Changes (ServiceNow Otto)
    AI Agents for Service Exchange Provider 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    AI agents for SLO 2.1.2 Changed: All customer-facing references to "Now Assist" have been updated to "ServiceNow Otto" throughout the interface, documentation, and support materials. The product functionality remains the same, but you will see the ServiceNow Otto name and branding everywhere you interact with your AI agent.
    AI Agents for Talent 6.0.0

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    AI Agents for Telecommunications, Media and Technology 6.1.2

    Otto Rebranding Changes
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    AI Agents for Workplace Service Delivery 3.3.8
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    AI Analytics 5.2.4 New:
    • Granular analytics for AI asset evaluations and performance - Users can now access detailed evaluation KPIs for deployed AI assets, including manual and automated evaluations, asset consumption metrics, and trendlines with benchmarks. The analytics dashboard supports custom date range filters and provides granular feedback indicators for conversation interactions, negative feedback reasons, and free-text comment usage.
    • Auto Evaluation dashboard with KPI cards and asset type filtering - The Auto Eval dashboard now displays KPI cards for asset health, evaluation status, and monthly assists, with filtering by asset type (agent, skill, assistant).
    • Detailed asset evaluation pages and asset lists - Users can view individual asset evaluation details, including latest scores, evaluation run history, and benchmark trendlines. Asset lists are available for auto evaluation, supporting drill-down and comparison.
    • Performance Explorer Skills tab with skill detail panel - The Performance Explorer now includes a Skills tab showing skill usage, feedback quality, unique users, and allows drill-down to detailed metrics for each skill, including Guardian safety indicators.
    • Custom date range filter for analytics dashboards - Users can select custom start and end dates for dashboard data, with selections persisting during sessions.
    Changed:

    Now Assist rebranding - All analytics screens, dashboard titles, and icons have been updated to reflect ServiceNow Otto for interactive surfaces and AI for background metrics.
    AI Authoring for Catalog Builder 7.4.1

    Rebranding: The "Now Assist" branding in conversational Catalog Builder has been replaced with "ServiceNow Otto", backed by new automated test coverage.
    AI Control Tower for ServiceNow Otto 6.0.4

    Auto-installed app for all ServiceNow AI products
    AI Dashboard Insights 1.3.4

    New:

    • Personalized dashboard summary output
    • Improved summary for multi-page lists
    • Configurable default active skills in AI Admin Hub
    • Support for updated third-party models

    Changed:

    Renamed Otto context menu labels
    AI Data Explorer 5.2.6

    Changed:

    • UI improvements for data source view information
    • Otto rebranding for AI Data Explorer experience
    • AI Data Explorer skills made compatible with Default activation of Out-of-box skills in Now Assist Admin Console
    AI Data Kit 8.2.4
    • Added validations to ensure Dataset and Data Collection names are unique.
    • All in-product UI strings, labels, tooltips, banners, and documentation that mention "Now Assist" were retranslated and repackaged in line with the Otto naming guidelines.
    • Discovery Experience - DataKit Admins and analysts can search for datasets by either name or description.
    AI Desktop Actions 5.0.3

    Changed: Updated the AI experience branding in AI Desktop Actions to align with ServiceNow Otto naming and visual guidelines.
    AI Enhanced Recommended Actions 1.0.5

    New: Updated to support the ServiceNow Otto brand.
    AI Experience Framework Skills 1.3.2

    Introduce support for creating widgets in the new format, ensuring compatibility with the pro-code developer experience.
    AI Native Experience for AI Control Tower - ServicenowAI 3.1.3 This application is available for customers entitled to all AI Native SKUs or AI Control Tower for Enterprise (SU) SKU customers who want to upgrade to AI-native experience Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed: Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage on external AI assets Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New: Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Platform skills 3.1.4

    Changes made as part of Otto rebranding

    Plugin name changes and source display updates
    AI Skill Kit 9.2.4 Now Assist Skill Kit is now renamed to AI Skill Kit The default model provider for skills is now Azure (from NowLLM). Newly created skills will use Azure as the default provider unless explicitly changed
    AI slot-filling for catalog items 1.4.5

    New: Minor enhancements

    Fixed: Minor defects
    AI Troubleshooting 4.1.4
    • Troubleshoot setup issues for Now Assist in Virtual Agent, AI Search, and Now Assist skills in the Now Assist Admin console
    • Set up proactive error monitoring to automate checks for execution errors and alert when acceptable threshold is crossed
    • View actionable list of identified underlying issues for quick problem resolution
    AIOps Agentic Workforce 2.2.3 Changed:
    • The autonomous workflow now supports AWS Claude as an AI agent provider, improving compatibility with additional AI services.
    • The alert investigation insight prompt now accepts longer input, allowing for more detailed queries.
    • The Impact Agent search has been improved to return more relevant related issues.
    Alert Assist 3.11.3

    Changed: All "Now Assist" references across the application have been updated to ServiceNow Otto
    Amazon Bedrock Spoke 1.5.1 Fixed an issue in Amazon Bedrock Spoke OEM actions where additional headers were not being sent correctly. Fixed an issue in Amazon Bedrock Spoke where the Generative AI Controller streaming done-chunk double-encoded non-ASCII model output (em dash, curly quotes, accents) as ISO-8859-1, causing garbled thinking and tool_use inputs due to VAStreamConsumer not enforcing UTF-8.
    Build Agent Premium 1.5.5
    • New:
      • New:Build Agent model integrations, including GPT-5.5, Gemini 3.5 Flash, and Opus 4.8
      • Ability to select model versions directly from the Build Agent chat panel within ServiceNow Studio
      • Ability to create new custom skills and rules at instance-wide, application, and user levels to tailor Build Agent's behavior
      • Run background scripts securely within app-build flows, with rollback, scope-restriction, and dry-run containment paths
      • Ability to handoff ServiceNow Otto conversations to Build Agent in Studio
      • Ability to run Build Agent in Developer Sandboxes, allowing for better collaboration and isolation
      • Automatically keep all the ATF tests in sync as your Build Agent written code evolves over time, toggled via the 'Sync ATF tests with app' setting for Build Agent
      • Automatically keep all the UI tests in sync as your Build Agent written code evolves over time, toggled via the 'Run UI ATF Tests' setting for Build Agent
      • Get prompted to generate ATF tests anytime you invoke Build Agent, enabled via Build Agent settings
      • Execute and troubleshoot ATF tests directly from the ServiceNow SDK
      • Support for new knowledge base access metadata type
      • More granular overview of tools per connected MCP server in Build Agent settings
      • Expanded MCP Server support, including AWS DevOps, Box, Postman, and Sentry
    • Fixed:
      • Context compaction enhancements
      • Sub Agent memory improvements
    Care Team Operations AI agent collection 2.0.4

    Fixed:: Dependency and branding fixes.
    Catalog Conversational Coverage 6.1.4

    New

    Minor enhancements.
    Chat Summarization for Virtual Agent 1.12.1

    Changes related to Otto Rebranding Directive
    Common AI Framework 2.0.2

    Changed:

    Enhancements to support the ServiceNow Otto brand.
    Content Understanding 7.0.4
    • New:
      • Now Assist in Document Intelligence is now Content Understanding. The suite extends beyond document extraction, with enhanced capabilities and AI agents that support document and image workflows, with more modalities coming soon.
      • Content Understanding is the multimodal AI portfolio that succeeds Now Assist in Document Intelligence. It includes the following capabilities: Extract information from documents skill and the Content insights AI Agent.
    Conversation Evaluator 3.1.3 As part of our evolving model strategy, the default model for all skills is being migrated from NowLLM to a 3rd-party (3P) model. This change aligns with our ongoing efforts to enhance model capabilities, performance, and scalability across the platform. What's changing? The default model for all skills will transition from NowLLM to a 3P model. Existing skills that rely on the default model will automatically use the new default unless explicitly configured otherwise.
    Conversational Catalog Requests 7.2.3

    New: Minor enhancements

    Fixed: Minor defects
    Conversational Studio 11.0.2 New:
    • Bulk migration of Topics to AI Agents is now supported. Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool.
    • Auto Evaluation integration for migrated AI Agents. The Topics-to-AI Agents tool now integrates with Auto Evaluation, allowing users to review the quality of migrated AI Agents.
    • Dataset creation and evaluation for migrated Topics. Users can create datasets and run automated evaluations comparing migrated Topics and AI Agents, with comparison metrics displayed upon completion.
    • NLU deprecation banner in Asset Library. A legal-approved banner now displays in the Assistant Designer Asset Library when NLU assets are present or the NLU/Keyword filter is active. The banner includes a "Learn More" link to deprecation documentation and is dismissible per user session.
    • Assignment of active Assets to inactive Assistants. Users can assign active Assetsincluding Topics, Subflows, Actions, AI Agents, Agentic Workflows, and Custom Skillsto inactive Assistants via Asset > Conversational Settings, with clear differentiation between active and inactive Assistants in the UI.
    • Changed:
      • Test assistant button availability. The "Test assistant" button in Assistant Designer is now disabled when the Voice assistant is not active or prerequisites are incomplete.
      • Asset pages and Asset Library updates. The Asset pages and Asset Library have been updated to reflect new design standards and improved usability.
    Fixed:

    Migrated Topics now correctly display their migration status. The system accurately discerns the "isMigrated" state for NLU topics, resolving previous inconsistencies.
    Conversational subflows and actions 30.0.4

    Changed:

    • Discontinued Now LLM to use third-party model for CSA Skills
    • Renamed Now Assistant to ServiceNow Otto in CSA Side Panel
    • Created the required Query_range ACLs as per Cobalt raven directive
    CTO Voice AI Agents 2.0.7

    Changed:: Dependency version fixes and branding fixes.
    Custom App Record Summarization 29.2.6

    Changed: Updated to support the ServiceNow Otto brand.
    Customer Service Management AI agent collection 6.2.0

    Fixed:

    Customer 360 query routing to improve performance for lookups and KB-related queries.
    Dynamic Guidance 28.4.3

    Fixed:

    • Integrated oneextend-gen-ai APIs to handle transcript storage, knowledge base retrieval, and connection initialization.
    • This update ensures all three core operations now use the consolidated API layer for consistency and maintainability.
    Employee Slate (built for Now Assist) 1.1.14
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    ERP Rapid Deployment Packs 33.0.0

    Manage the full life cycle of data records across business domains through the MDM Orchestrator. Review and act on transactions, data records, and month-end journal entries from a single location through the centralized Approvals Hub. Validate and authorize manual journal entries before they post to the general ledger through the Journal Entry Approval Portal.
    External content connectors - ServiceNow Otto agent 1.2.0

    Changed: Name of AI agent to configure External Content Connector has been updated to External content connectors - ServiceNow Otto agent
    Field Service Management AI agent collection 4.0.5

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    Flow Designer GenAI 30.0.6 New:
    • All references to Now Assist, Moveworks, and AI Experience have been renamed to ServiceNow Otto. Applications, features, plugins, packages, in-product strings, images, and documentation now consistently use ServiceNow Otto branding.
    • Admins can now configure Flow Designer GenAI skills and agents to use optimal small third-party models as the default. Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini are validated and available for use.
    • Context Memory input is now available in the Use an AI Agent action. Users can provide context memory to enhance agent interactions.
    • Changed:
      • TinyMCE editor library has been upgraded to version 8 across Flow Designer GenAI products. Editor functionality, including hashtag and prompt editing, has been validated with no regressions.
      • Default model provider for Flow Designer GenAI skills and agents is now a third-party model. Now LLM is no longer the default; optimal small models are set as default, with exception handling for large models.
      • Prompt Analyzer findings for Flow Generation prompts have been reviewed and addressed. All active prompts now comply with prompt standards and best practices.
      • Call Now Assist Skill step now supports a data pill value. Data pill values can be used directly in skill calls.
      • Invalid roles in ACL definitions have been audited and remediated across Flow Designer GenAI products. Access control behavior is validated and confirmed compliant.
      • Implementation Agent integration for AI Approvals has been updated and validated. End-to-end sanity testing confirms no regressions in MCP and Decision Tables.
      • GetRefRecord scoping bypass fix has been validated. No direct references found and sanity testing confirms no scoping bypass issues.
      • Project Greenlight test automation and stabilization improvements delivered. Manual test backlog analyzed, prioritized automation plan executed, pre-merge automation expectations defined, and test stability improved for MCP, Decision Tables, and AI Approvals.
      • Java 21 compile upgrade validated across Flow Designer GenAI products. MCP, Decision Tables, and AI Approvals tested with no regressions.
      • Non-Glide Cobalt Raven ACLs merged and validated in product code. Sanity testing confirms no regressions in ACL behavior.
      • User-supplied JavaScript execution is now disabled in the Guest Sandbox environment. Flow Generation, Flow Summarization, MCP, Decision Tables, and AI Approvals are unaffected and validated for correct operation.
      • CSRF remediation implemented and validated across platform APIs. MCP, Decision Tables, and AI Approvals API endpoints confirmed compliant with CSRF protection.
    Flow Generation 28.4.4 New:

    Flow Generation now defaults to optimal small 3P model providers for skills and agents. All skills and agents previously using Now LLM have switched to Google Gemini 3.5 Flash, OpenAI GPT 5.1, or OpenAI GPT 5.4 mini as default models.

    Changed:

    ServiceNow Otto branding replaces Now Assist in Flow Generation interfaces. All UI strings, labels, and icons referencing Now Assist have been updated to ServiceNow Otto.
    Flow Summarization 28.4.4 Changed:

    ServiceNow Otto branding is now applied throughout Flow Summarization. All UI strings, labels, and icons referencing "Now Assist" have been updated to "ServiceNow Otto" per branding guidelines. Sparkle icons are replaced with Otto marks, and error messages, summary headers, disclaimers, and button icons reflect the new branding. UX review has been completed for these changes.

    Flow Summarization skills and agents now default to optimal small third-party models. All skills and agents previously using Now LLM as the default provider have been updated to use the optimal small third-party model. Large model selections are documented and submitted for exception approval. Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini have been tested and validated for compatibility.

    Prompt Analyzer findings for Flow Summarization prompts have been reviewed and addressed. All prompt standards and best practice issues identified by Prompt Analyzer have been triaged or resolved for Flow Summarization skills.
    Generative AI Controller 14.2.2

    New: Added support for capabilities provided by newest AI models (Latest Azure OpenAI, Gemini, and Claude models)
    Google Gemini Spoke 1.6.2

    Fixed an issue in Google Gemini Spoke OEM actions where additional headers were not being sent correctly.
    GRC Common GenAI 22.0.7 **New** None **Changed** All references to "Now Assist for IRM" are renamed to "ServiceNow Otto for Integrated Risk Management" in customer- and admin-facing areas for Australia Patch5 and Zurich latest patch. This update applies to app descriptors, configuration descriptions, AI Search profiles, dictionary display text, and in-product chat prompts. No references to the previous name remain in the specified repositories for the relevant patches.. **Fixed** None **Removed** None
    GRC Shared GenAI 22.2.3

    Changes

    • Multiple record association (MRA) security enhancements: Authorization validation has been strengthened within MRA workflows to consistently enforce access checks during record association operations.
    • Query range access controls (ACLs) enhancements: Improved application security by adding query range ACLs and strengthening authorization checks across supported data models. This helps ensure users can access only the data they are authorized to view.
    Group-Action Framework 7.2.1

    --- AI Generated Release Notes ---

    New:
    • Admins can now grant report-view access to additional data tables for users with the data report viewer role, enabling broader visibility in dashboard visualizations.
    • Incremental clustering capabilities have been introduced for apps like Agent Advisor, Suggested steps allowing the system to process and group data as they come in
    • GPT SMALL will now be the default model for GAF skills, enabling enhanced skill processing and evaluation.
    Changed:

    Incremental clustering handler logic has been updated to improve prediction accuracy and workflow processing for Agent Advisor features.
    HR Voice AI Agents 2.3.11
    • Fixed:
      • Fixed issue retrieving expenses for Zoho agent fails
      • Fixed issue with HR case creation agent needing an HR role.
    Insights Clustering Utils 3.3.1

    No major changes.
    IRM Compliance GenAI 22.2.5

    Changes

    ServiceNow OTTO branding updates: Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    IRM Risk GenAI 22.2.4
    • Changed:
      • Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
      • Note: These branding updates are fully supported on AP5. Customers using AP4 will continue to see legacy branding elements and could notice missing icons on a few buttons until they upgrade to AP5.
    IT Service Management AI agent collection 11.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITOM AI Agents For Service Mapping 1.4.1
    • Changed:
      • ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
      • The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Keyboard Shortcuts AI Skills 1.0.4

    Generally Available Compatibility: Support for Next Experience interfaces where keyboard shortcuts are configurable
    Knowledge Center 31.12.11

    Auto-update, auto-merge and otto branding updates
    Knowledge Graph 8.2.1

    Graph query builder to traverse through Knowledge Graph
    LEAP 4.2.1

    Changed: Now Assist is renamed to 'ServiceNow Otto'.
    List AI Experience 3.1.4

    Changed:

    • Updated logos to new Otto logos and removed any references to Now Assist for AI filter assist, Track record list change, and multi record actions
    • Replaced NowLLM with Gemini for Track record list changes
    Manufacturing Commercial Operations AI agents collection 3.0.1

    https://www.servicenow.com/docs/r/zurich/release-notes/family-release-notes.html
    Microsoft Azure OpenAI Generative AI Spoke 3.12.3 Fixed an issue in Azure OpenAI Spoke where multi-turn GPT conversations failed due to message input not being passed as JSON type. Fixed an issue in Azure OpenAI Spoke where Tool Calling was not supported in Streaming (SSE) mode for GPT-5.4 in GAIC.
    Model Context Protocol Client 2.3.2

    Added description field to the MCP server for a better discovery

    Pre-work for supporting MCP servers to assistants
    Model Context Protocol Server 1.7.2

    New:OAuth Client Registration wizard: register an inbound OAuth client for your MCP server using a guided setup (name and redirect URL) instead of configuring it manually.- In-console tool testing: list and run any tool directly from the MCP Server Console to validate it before making it available to clients.- Tool visibility controls: choose which tools are visible in the console and to connected MCP clients.- Tool annotations: tools now indicate whether they are read-only, destructive, or display a friendly title, so AI clients like Claude can skip confirmation prompts for safe, read-only actions.- Improved separation between production and sub-production traffic, so testing and development activity no longer competes with production usage.

    Changed:Expanded request tracing, so administrators can follow a single tool call from start to finish.- Improved throughput and scaling, supporting significantly more concurrent users without performance degradation.- Enhanced monitoring for rate limits and platform guardrails to help administrators stay ahead of usage issues.

    Fixed:Performance and scaling fixes that address slowdowns under higher concurrent usage.

    Removed:None.
    Now Assist for Digital End-user Experience (DEX) 5.1.2

    A new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix from killing resource-heavy processes to freeing up disk space.This change integrates with ZTS so will not be published until ZTS is GA.
    observ-ai-agents-app 6.2.3

    New:

    Added the following agents to the Analyze alert impact agentic workflow:
    • Gemini Cloud Assist A2A Investigation Agent
    • Azure Monitor MCP Agent

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    Platform AI Agents and Skills 13.2.3
    • New:Identify Escalation Signals agentic workflow now includes suggested actions, to help fulfillers take action on potential escalations.
    • Changed:
      • Updated the Generate my work plan agentic workflow summary and reasoning to make it more understandable and relevant to end users.
      • Enabled citations for resolution notes. Users can directly reference which work note/comment/KB section the resolution note came from and navigate there.
      • Agentic workflows can now be triggered using survey record number in the utterance.
      • Updated branding of Now Assist to Otto, inline with the Otto directive.
      • Performance improvements to the Analyze task trends agentic workflow.
    • Fixed:
      • Added "Show Citations" toggle in the NAA guided-setup wizard for Record Resolution Notes
      • Fixed greetings appearing in the Branded Email response generated by LLM
      • Added 3P model support for replan skill as part of Generate my work plan agentic workflow
    Public Sector Digital Services AI Agent Collection 1.6.0

    ServiceNow Otto Rebranding
    Query Generation 6.2.1

    New:

    Indicator Configuration Allows users to promote indicators manually in AI Search results.
    Recommendation template 22.0.4

    Changed: ServiceNow OTTO Branding Updates
    Recommended Actions for Security Operations 2.3.3

    Changed:

    Now Assist has been rebranded as ServiceNow Otto.
    Sales Development AI Agents 1.0.10

    Fluent based development support added.
    Screen Summarization 1.2.6

    Updated icon and wording to align with ServiceNow's latest AI visual experience
    ServiceNow AI Lens 8.0.1
    • New:
      • Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields - no installation required.
      • Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field.
      • Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously.
      • Choose how AI Lens opens when you start a session - from your browser or the desktop application. You can update this preference at any time.
    • Changed:Updated the AI experience branding in AI Lens to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto Agents for requestor 3.7.2

    Approval checklist generation skill now supports passing the request body in place of the Approval ID.

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    ServiceNow Otto AI Agents 8.2.10

    AI Agent Studio

    This release replaces the previous Studio experience with a redesigned interface built to make AI agent creation faster, clearer, and more automated without losing any of the capabilities you rely on today.

    What's the same

    Everything you could build before, you can still build. All AI agent types, tools, configurations, triggers, and security settings carry forward. Your existing AI agents are not affected.

    What's new

    • Agent Advisor: Not sure where to begin? Agent Advisor recommends opportunities tailored to your environment, so you can go from a blank slate to a working AI agent in minutes. Cold start is no longer a barrier.
    • Visual node canvas: A new visual canvas shows how your AI agents connect to tools and other AI agents in workflows, all in one view. No more jumping between tabs to understand what your AI agent is doing.
    • Split view for building and testing: Test your AI agent as you build it, side by side in the same view. Catch issues early and iterate in place, rather than finishing a build and discovering problems later.
    • Test setup improvements: Objectives from past runs are now available for easy selection when setting up a new test, reducing repeat configuration effort.
    • ACL explainability: When an access control check fails during a single test run, a contextual experience now surfaces to explain why, making it easier to diagnose and resolve permission issues.
    • Evaluation run history: A list of past evaluation runs is now accessible in the Activities section, giving you a clear record of AI agent performance over time.

    Getting started

    AI Agent Studio is accessible from the same entry point as before. If you have existing AI agents, they will appear and function as expected. No migration steps are required.
    ServiceNow Otto AI web agent 32.0.6
    • New:
      • Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state.
      • Three new system properties let you configure how adaptive desktop actions step history is compacted:
        • sn_naa.web_agent.compaction_enabled
        • sn_naa.web_agent.compaction_history_limit
        • sn_naa.web_agent.summarization_batch_size
    • Changed:
      • Adaptive desktop actions are now batched for better performance. Multiple actions execute per LLM call instead of one call per action that reduces the round-trip latency that previously limited production readiness.
      • ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto context menu 3.8.3
    • [Otto Directive]: Renaming of Now assist to ServiceNow Otto
    • Defect fixes and minor performance enhancements
    ServiceNow Otto Conversational Data Collection 10.2.8
    • Fixed:
      • Custom skills display line breaks incorrectly in Now Assist Panel.
      • Data Collector doesn't trigger search after 3 retries.
      • Skill name is incorrectly extracted during slot filling.
      • User responses aren't translated back during dynamic translation.
    ServiceNow Otto for Accounts Payable Operations (APO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for AI Control Tower 23.3.1

    See release notes for AI Control Tower
    ServiceNow Otto for AI Search 17.2.7

    Changed:

    Now Assist in AI Search has been renamed to ServiceNow Otto for AI Search, reflecting ServiceNow's broader AI product branding. References throughout the product experience have been updated accordingly.

    Fixed:

    • Synthesized Answer consistency for Gemini and Anthropic models. Addressed inconsistent prompt instructions that resulted in field to sometimes appear under and sometimes be missing altogether, causing streaming issues.
    • Added sys_property gate to skip catalog price field in GR citation builder to avoid performance degradation.
    ServiceNow Otto for App Engine 29.2.7

    Changed: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Care Team Operations 2.0.6

    Now Assist for Care Team Operations has been renamed to ServiceNow Otto for Care Team Operations.
    ServiceNow Otto for Code 28.5.28
    • Changed:Name change from Now assist to ServiceNow Otto.
    • Fixed: General fixes and enhancements.
    ServiceNow Otto for Collaborative Work Management (CWM) 6.2.3
    • New:SPM's Project Workspace now has an integration with Collaborative Work Management
    • Changed:
      • Relationships for any task types can added now using Task number/id instead of just Task description.
      • Now Assist is now rebranded as ServiceNow Otto
    ServiceNow Otto for Configuration Management Database (CMDB) 4.2.0
    New
    • Added summarization to the CMDB success advisor for HAM dashboard
    • Added summarization to the CMDB success advisor for Data Foundations dashboard

    Fixed: Security fixes
    ServiceNow Otto for Contract Analysis 1.0.15

    Starting with v1.0.15, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    ServiceNow Otto for Conversational Spokes 1.1.2

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for CPQ 1.1.4

    App dependency for sn_cpq_cfg_ai_a2a2. Support enforced for min glide version of Australia Patch 2 and Zurich Patch 10 respectively
    ServiceNow Otto for Creator 28.9.11
    Changed
    • ServiceNow Otto branding
    • Please click on the individual dependent apps included with this package for detailed release note information.
    ServiceNow Otto for CSM Complaint Case 2.2.1

    App renamed to ServiceNow Otto for CSM Complaint Case.
    ServiceNow Otto for Customer Service Management (CSM) 13.3.2

    Changed:

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Customer Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto for Document Voice 2.0.9

    Changed:

    Enhanced the voice QandA experience.

    Fixed:

    Fixed a few UI issues that occurred when closing voice QandA sessions.
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for Employee Experience 4.4.3

    Otto rebranding: All references to AIA, Moveworks, or Now Assist are replaced with Otto throughout. You can see Otto as the assistant in all relevant interfaces and documentation.
    ServiceNow Otto for Enterprise Architecture (EA) 7.5.1

    New:

    Added support for linked text in Enterprise Architecture query agent responses. Selecting a linked record opens that record directly in Enterprise Architecture Workspace.

    Changed:

    Rebranded Now Assist to ServiceNow Otto. The product name Now Assist for Enterprise Architecture is updated to ServiceNow Otto for Enterprise Architecture as part of the rebranding initiative.
    ServiceNow Otto for Error Framework 1.1.9

    Changed: AMB Insights introduced.
    ServiceNow Otto for Field Service Management 11.0.6

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    ServiceNow Otto for Finance and Procurement 7.1.0 Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for FSC Common is now ServiceNow Otto for Finance and Procurement.
    ServiceNow Otto for Financial Services Operations (FSO) 2.1.4

    Updated "ServiceNow Otto" branding for ServiceNow Otto for Financial Services Operations (FSO).
    ServiceNow Otto for Hardware Asset Management 4.7.0

    This release rebrands Now Assist to ServiceNow Otto. Previous references to Now Assist inside Hardware Asset Workspace have been replaced with new verbiage.
    ServiceNow Otto for Health and Safety 1.5.1 New:

    Unified AI branding across Health and Safety interfaces. All customer-facing references to "Now Assist," "Moveworks," and "AI Experience" have been replaced with "ServiceNow Otto" in Health and Safety. Design review has confirmed consistency across UI elements, tooltips, images, and documentation.

    Changed:

    GenAI capabilities now default to third-party model providers. Four Health and Safety GenAI features have updated their default model provider from Now LLM to the best-performing third-party provider (Azure OpenAI, Google Gemini, or AWS Claude) per capability. No Now LLM defaults remain in GenAI workflows.
    ServiceNow Otto for HR Service Delivery (HRSD) 13.4.1

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    New:Skills released:Activity Response Generation skill:

    • Actions surface in case record: Suggest response, Post response, Refine
    • "Suggest a response" generates a relevant, non-empty AI response for an HR case with sufficient activity context
    ServiceNow Otto for Impact 5.0.2 What's changing As part of ServiceNow's broader move to unify its AI capabilities under one brand, ServiceNow Otto, several Now Assistpowered skills within Impact have been renamed. This is a branding update only the underlying functionality, workflows, and outputs you rely on today are unchanged. What this means for you
    • Any menu labels, skill names, or references to "Now Assist" for these two capabilities will now show as "Otto" across the Impact UI.
    • How you invoke these skills, the outputs they generate, or your entitlements/licensing remains the same.
    ServiceNow Otto for Integrated Risk Management 22.2.1 **New** None **Changed** All references to "Now Assist for IRM" have been renamed to "ServiceNow Otto for Integrated Risk Management" in the app-grc-gen-ai and app-irm-gen-ai repositories. The renaming is reflected across plugin properties, application metadata, skill-family descriptions, role and licensing display values, and all locale translation files. No references to the previous name remain in these repositories for the relevant patches. **Fixed** None **Removed** None
    ServiceNow Otto for Integration Hub 2.3.2

    Changed: Name change from Now assist to ServiceNow Otto
    ServiceNow Otto for IT Operations Management (ITOM) 2.9.2
    • New:AIOps AI Specialist:
    • Changed:
      • All Now Assist references changed to ServiceNow Otto.
      • AIOps AI Specialist:
        • AIOps AI Specialist auto-assignment no longer overrides human ownership. The AIOps AI Specialist will not automatically take over alerts already assigned to a human operator, reducing unwanted reassignments and keeping accountability clear.
        • When the AIOps AI Specialist is manually triggered on a human-assigned alert, the alert returns to its original owner after AI processing with configuration options to control behavior for noisy or previously assigned alerts.
    • Fixed:AIOps AI Specialist
    ServiceNow Otto for IT Service Management (ITSM) 17.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ServiceNow Otto for Knowledge Management 30.12.12

    Auto-update, auto-merge and otto branding updates
    ServiceNow Otto for Legal Service Delivery 1.9.4
    • Changed:ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.
    • Fixed:The ServiceNow Otto panel now starts a single chat session for a legal request record instead of opening multiple concurrent sessions.
    ServiceNow Otto for Manufacturing Commercial Operations (MCO) 3.0.1

    https://www.servicenow.com/docs/r/zurich/release-notes/family-release-notes.html
    ServiceNow Otto for Operational Sustainability 22.0.4

    Changed: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    ServiceNow Otto for Opportunity Management 1.1.8

    Changed :

    Renamed the plugin from Opportunity management AI feature" to "ServiceNow Otto for Opportunity Management

    Fixed :

    Provides more clear Error messages on Claude for a few scenarios.
    ServiceNow Otto for Order Management 2.3.2

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Order Management. Your product entitlements remain unchanged. There is no change to functionality or existing customer configurations.
    ServiceNow Otto for OT Service Management 3.1.5

    New: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Platform 12.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Privacy Management 22.2.6

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for Process Mining 3.2.0

    Changed the default NowLLM provider to a 3p model provider(Amazon bedrock)- Unable to Edit without creator role issue- Made GenAI Skill access rules customizable- Move GenAI skills to platform
    ServiceNow Otto for Public Sector Digital Services (PSDS) 2.5.0

    ServiceNow Otto Rebranding
    ServiceNow Otto for Retail Service Management 1.3.3

    Changed: Plugin Name Changes (ServiceNow Otto)
    ServiceNow Otto for RPA Hub 5.1.1

    Changed: Updated the AI experience branding in RPA Desktop Design Studio to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto for Sales and Order Management for Telecommunications 4.2.2

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    ServiceNow Otto for Sales Automation 1.1.6

    New

    Fluent-based development support has been added.

    Changed

    The app has been renamed from "Now Assist for Sales Force Automation (SFA)" to "ServiceNow Otto for Sales Automation"
    ServiceNow Otto for Security Incident Response (SIR) 6.4.5

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.

    Fixed:

    Correlation Insight skill now supports optional security incident ID for MCP.
    ServiceNow Otto for Service Exchange 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    ServiceNow Otto for Service Quality 2.1.2
    • New:ServiceNow Otto is the new AI Experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Service Quality. Your product entitlements remain unchanged.
    • Changed:The engine that evaluates a case when it's closed now runs as a single streamlined step instead of a longer chain of internal steps to minimize failures points.- The loading time of the Automated Quality Assurance dashboard is optimized to handle large number for records.
    ServiceNow Otto for Setup 4.0.2 Changed:

    Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Setup Core 3.0.5 Changed: Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Software Asset Management (SAM) 10.4.0

    Starting with v10.4.0, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management
    ServiceNow Otto for Sourcing and Procurement Operations (SPO) 10.1.0

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for Sourcing and Procurement Operations is now ServiceNow Otto for Sourcing and Procurement Operations.
    ServiceNow Otto for Spoke Generation 1.7.1

    Changed: Servicenow Otto rename changes
    ServiceNow Otto for Strategic Portfolio Management 9.8.0

    New:

    • Use the Budget Overrun insight card in Portfolio AI Insights to view real-time analysis of planning items with forecasts over budget, including impact assessment, root cause analysis, and recommended next steps to proactively manage budget overruns and allocation decisions.
    • Updated all customer-facing references from "Now Assist" to "ServiceNow Otto" across SPM products and UI components.
    • Access a dedicated AI Overview tab for demand summarization on the demand record page.

    Changed:

    • Project QandA now supports questions about work notes and dependencies on a project.
    • Improved the performance of AI project status report generation to create draft reports faster.
    • Improved the output quality and performance of goal insights generation.
    • Improved AI-identified risk generation with minor functional enhancements.
    ServiceNow Otto for Supplier Lifecycle Operations (SLO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for Talent 1.9.2

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    In this version, Now Assist for Talent app has been renamed to ServiceNow Otto for Talent.
    ServiceNow Otto for Telecommunications Service Management 2.2.1

    Otto Rebranding
    ServiceNow Otto for Telecommunications, Media and Technology (TMT) 6.0.13

    Meeting V2 Agent is getting shipped
    ServiceNow Otto for Third-Party Risk Management 22.1.0 Updated
    • Rebranded to ServiceNow OTTO, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    ServiceNow Otto for Unified Security Exposure Management 5.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    ServiceNow Otto for Virtual Agent 21.0.6

    --- AI Generated Release Notes ---

    New:

    Admins can now configure document upload at the assistant level. Admins can enable or disable document upload for each assistant, ensuring consistent behavior across all user interactions.

    Admins can create and assign MCP Server connections to assistants. Admins can set up MCP Server connections in AI Agent Studio, assign them to assistants, and configure role-based access for premium chat experiences.

    Admins can enable or disable estimated wait time display for Live Agent in Chat menu items. The option to show or hide estimated wait time is now available for Chat menu items of type 'Chat.'

    System prevents creation of duplicate Chat menu items of type 'Chat' within an assistant. Only one Chat menu item of type 'Chat' can exist per assistant.

    Playbook skills are now supported in AI search sources for premium chat. The system returns playbook skills in applicable searches, enhancing Playbook visibility for ServiceNow Otto panel assistants.

    Admins can define custom persona policies, including parametric memory settings. A new Policy persona detail type is available, allowing admins to specify custom instructions such as disabling parametric memory.

    Admins can disable the test assistant button when prerequisites are not met. The test assistant button is disabled unless the assistant is active and required configurations are complete.

    Changed:

    Product branding and assistant names updated from "Now Assist" to "ServiceNow Otto." All UI components, pages, and customer-facing materials now reference "ServiceNow Otto" instead of "Now Assist," including Assistant Designer, chat headers, and default assistant names.

    Search source names and topic names updated to be more customer-friendly. Multiple search sources and topics have been renamed to descriptive, user-focused labels.

    Enhanced Chat branding UI now clarifies dependency on selected branding profile. The branding configuration page clearly indicates that Enhanced Chat's branding relies on the selected profile.

    Basic details tab and AI agents tab enhancements. UI improvements include updated naming conventions, optional description fields, and clearer organization of assistant details.

    Welcome message management and AI prompt guidance improved for admins. Admins can select and manage localized welcome messages, update Voice AI agent content, and access in-product guidance for crafting effective AI prompts.

    Keyterm and pronunciation dictionaries added to the UI. Admins can manage keyterm and pronunciation dictionaries directly from the interface.

    Primary language configuration moved into the language config table. The system now inserts primary language records into the language table during deployment creation and updates logic for secondary language handling.

    Inactivity default timeout updated to 30 seconds. The system now uses a 30-second timeout for inactivity, replacing the previous 60-second default.

    Analysis tab now displays latency for all bot responses in voice mode. Latency values are shown next to timestamps for voice responses; chat mode displays a text flag.

    Secondary language edit functionality removed from the UI. The option to edit secondary language has been eliminated.

    Branding preview and disclaimers updated to reflect ServiceNow Otto branding. UI elements now show ServiceNow Otto branding in previews and disclaimers.

    Noise cancellation content updated for low, medium, and high categories. UI content for noise cancellation settings is revised for clarity and consistency.

    Fixed:

    Error in setting the Assistant nickname and specialization through the Personalization page has been resolved. Assistant personalization now works as expected.
    ServiceNow Otto for Virtual Agent Configurations 16.0.3

    Changed: Otto renaming changes.
    ServiceNow Otto for Voice Agents 5.2.4 New:
    • STT Key Term Dictionary Administrators can now configure custom key terms within language settings to improve speech-to-text recognition accuracy for domain-specific vocabulary.
    • Conversational Quality Controls Voice pacing and readability settings are now configurable via the Agents API, enabling more natural and controlled interactions.
    • Expanded Language and Voice Support Added support for the following languages: Finnish, Czech, Slovakian, and Ukrainian.
    • Fixed:
      • Resolved an issue where the Test Assistant UI displayed empty message bubbles when a secondary language was enabled.
      • Fixed a plan handler error that prevented incoming plan IDs from being accepted correctly.
      • Updated default values on out-of-box deployments to reflect current configuration requirements.
    Changed:

    Rebranding to ServiceNow Otto ServiceNow Otto is the AI experience brand going forward. All product references to Now Assist have been updated to the ServiceNow Otto naming convention.
    ServiceNow Otto for Workplace Service Delivery (WSD) 1.1.20
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    ServiceNow Otto for Zero Copy Connector 2.0.6

    Name changes from Now Assist to Otto for Zero Copy Connector

    Defect fixing
    ServiceNow Otto in Document Management 4.0.6
    • New:
      • Smart Redaction: AI-powered redaction workflow integrated into the Document Viewer via ServiceNow Otto. Users can initiate a redaction scan to receive an AI-suggested list of sensitive content detected in the document (e.g., PII, financial data, classified terms).
      • AI-Suggested Redaction Codes: Each detected item is automatically mapped to a customer-configured redaction code list. Customers can define and manage their own redaction code taxonomy to match organizational or regulatory requirements.
      • Manual Code Override: Users can edit, override, or manually assign redaction codes on any detected item, giving full control over the final redaction output.

    Changed

    Fixed

    Removed
    Standard ticket page summarization 1.3.3

    Updated to support the ServiceNow Otto brand.
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Table 22. Application versions carried forward (no changes)
    App name Version number Last updated
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for Discovery 3.2.1 2026-07-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Health and Safety 1.3.4 2026-07-09
    AI agents for Synthetic Monitoring 1.4.4 2026-07-09
    AI Help Framework 1.0.6 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Specialists for Security Incident Response 1.0.5 2026-07-09
    AI Websearch 4.1.0 2026-06-16
    Analytics Generation 4.1.15 2026-07-09
    App Generation 28.3.12 2026-07-09
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Chat Recommendation 1.8.3 2026-07-09
    CMDB MCP Server 1.0.1 2026-07-09
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.5.0 2026-07-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Form data collector 2.0.0 2025-12-11
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    Manage Invoice Operations 1.1.2 2026-07-09
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.12 2026-07-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.6.0 2026-07-09
    Notifications Email Agents 2.2.0 2026-07-09
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist for Automation Center 1.2.4 2026-07-09
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Prompt Assistance 5.1.4 2026-07-09
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist in Contract Management 2.3.2 2026-07-09
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.3 2026-06-16
    prompt-management 2.0.6 2026-07-09
    RAG for code generation 1.1.8 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.5.0 2026-07-09
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 29.0.20260806 - Australia Early Availability (Patch 0)

    Table 23. New or updated applications
    App name Version number Release notes
    Conversational subflows and actions 28.2.7

    Changed: Updated version for General AI Controller dependency version change.
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    Table 24. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 3.0.14 2026-03-12
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.0.14 2026-03-12
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 29.0.4 2026-03-12
    Flow Summarization 29.0.3 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.17 2026-03-12
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.6 2026-07-09
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.0.3 2025-12-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.0.5 2025-12-11
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.2 2025-12-11
    Now Assist for Creator 29.0.1 2026-03-12
    Now Assist for CSM Major Issue Management 1.1.0 2026-07-09
    Now Assist for Customer Service Management (CSM) 11.0.3 2025-12-11
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 12.0.6 2025-12-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 6.1.1 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for WDF 2.0.3 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.7 2025-12-11
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    SOM for Manufacturing Advanced 1.2.0 2026-07-09
    SOM for Manufacturing Prime 1.2.0 2026-07-09
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 29.1.2 2026-03-12
    Voice input for Now Assist 1.3.13 2025-12-11
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.1.20260806 - Australia Patch 1

    Table 25. New or updated applications
    App name Version number Release notes
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Table 26. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Contact Center for Banking 1.0.1 2026-04-09
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.2 2026-06-04
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AI-Native IT Service Management 2.0.2 2026-04-09
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.0.0 2026-04-09
    APO - Prime 1.0.0 2026-04-09
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.1.4 2026-04-09
    App Summary 28.2.6 2025-12-11
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.1.9 2026-04-28
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.5 2026-04-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 1.0.3 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.0.0 2026-04-09
    FSC Common - Prime 1.0.0 2026-04-09
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 1.0.1 2026-04-09
    HCLS - Foundation 1.0.1 2026-04-09
    HCLS - Prime 1.0.1 2026-04-09
    Health and Safety - Advanced 1.0.3 2026-04-09
    Health and Safety - Foundation 1.0.3 2026-04-09
    Health and Safety - Prime 1.0.3 2026-04-09
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.2.0 2026-06-16
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.7 2026-04-09
    ITOM - Prime 1.0.3 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    ITSM - Advanced 1.0.8 2026-06-16
    ITSM - Foundation 1.0.8 2026-06-16
    ITSM - Prime 1.0.9 2026-06-16
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    Legal Service Delivery - Prime 1.0.4 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.4 2026-04-09
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 29.1.2 2026-04-09
    Now Assist for CSM Major Issue Management 1.1.0 2026-07-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.0.0 2026-04-09
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.2.0 2026-06-16
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform Advanced 1.0.0 2026-04-09
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Platform Foundation 1.0.0 2026-04-09
    Now Assist for Platform Prime 1.0.0 2026-04-09
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.1.10 2026-05-29
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.1.1 2026-04-09
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    SLO - Foundation 1.0.0 2026-04-09
    SLO - Prime 1.0.0 2026-04-09
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.0.0 2026-04-09
    SPO - Prime 1.0.0 2026-04-09
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.0.4 2026-03-12
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.1.2 2026-03-12
    Universal Request AI agent collection 1.0.7 2026-04-09
    USEM - Advanced 1.0.2 2026-04-09
    USEM - Foundation 1.0.2 2026-04-09
    USEM - Prime 1.0.3 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.2.20260806 - Australia Patch 2

    Table 27. New or updated applications
    App name Version number Release notes
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    IT Service Management AI agent collection 8.3.3
    ITSM - Advanced 1.3.2
    ITSM - Foundation 1.3.2
    ITSM - Prime 1.3.2
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for ICW 1.1.0

    Changed in this release: ServiceNow Otto for Industrial Connected Workforce is the new name for Now Assist for ICW.
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Table 28. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    Agentic Contact Center for Banking 1.1.0 2026-05-05
    AI Agent Advisor 1.0.2 2026-06-04
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Dashboard Insights 1.0.6 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.3.1 2026-05-15
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.1.0 2026-05-05
    APO - Prime 1.1.0 2026-05-05
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.2.0 2026-05-05
    App Summary 29.2.1 2026-05-05
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.2.6 2026-05-05
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.7 2026-05-05
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.1.0 2026-05-05
    FSC Common - Prime 1.1.0 2026-05-05
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.4 2026-05-05
    Health and Safety - Foundation 1.0.4 2026-05-05
    Health and Safety - Prime 1.0.4 2026-05-05
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management 2.1.0 2026-05-05
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.8 2026-05-05
    ITOM - Prime 1.0.4 2026-05-05
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    Legal Service Delivery - Prime 1.0.8 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.9 2026-07-02
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 29.2.2 2026-05-05
    Now Assist for CSM Major Issue Management 1.1.0 2026-07-09
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.1.0 2026-05-05
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for IT Service Management (ITSM) 14.3.1 2026-07-09
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform Advanced 1.1.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 1.1.0 2026-05-05
    Now Assist for Platform Prime 1.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.12 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.13 2026-06-04
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.3 2026-06-25
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.2.0 2026-05-05
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 5.0.0 2026-05-05
    SLO - Foundation 1.1.0 2026-05-05
    SLO - Prime 1.1.0 2026-05-05
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.1.0 2026-05-05
    SPO - Prime 1.1.0 2026-05-05
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.2.5 2026-05-05
    Unified Security Exposure Management (USEM) - Advanced 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Foundation 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Prime 2.0.0 2026-06-16
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 29.3.20260806 - Australia Patch 3

    Table 29. New or updated applications
    App name Version number Release notes
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Employee Slate (built for Now Assist) 1.3.3
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    IT Service Management AI agent collection 9.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Advanced 2.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Foundation 2.1.4 New:

    Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.

    Changed:
    • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
    • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
    • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Prime 2.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Now Assist for IT Service Management (ITSM) 15.1.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for ICW 1.1.0

    Changed in this release: ServiceNow Otto for Industrial Connected Workforce is the new name for Now Assist for ICW.
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Table 30. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.3.2 2026-06-16
    Agentic Contact Center for Banking 1.3.0 2026-06-16
    Agentic Contact Center for Insurance 1.1.0 2026-06-16
    AI Agent Advisor 1.2.2 2026-07-09
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.9.0 2026-06-16
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.0.0 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.3.0 2026-06-16
    AI agents for Observability 6.0.5 2026-06-16
    AI Agents for Service Exchange Provider 1.1.4 2026-07-09
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.2.2 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Control Tower for Enterprise AI Foundation 1.1.1 2026-06-16
    AI Control Tower for Now Assist 4.0.0 2026-06-16
    AI Dashboard Insights 1.2.3 2026-07-09
    AI Data Explorer 5.0.8 2026-06-16
    AI Desktop Actions 4.0.1 2026-06-16
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Experience Framework Skills 1.2.0 2026-07-09
    AI for document designer 22.3.4 2026-06-16
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.0.1 2026-06-16
    Alert Assist 3.9.3 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.10 2026-06-16
    APO - Foundation 1.2.0 2026-06-16
    APO - Prime 1.2.0 2026-06-16
    App Engine - Prime 29.1.5 2026-06-16
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.3.1 2026-06-16
    App Summary 29.3.1 2026-06-16
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.3.1 2026-06-16
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.2 2026-06-16
    Chat Summarization for Virtual Agent 1.11.3 2026-06-16
    Collaborative Work Management - Advanced 2.0.3 2026-06-16
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.9 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 9.0.3 2026-06-16
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.2.7 2026-07-09
    Core Business Suite Advanced 3.0.7 2026-07-09
    Core Business Suite Advanced for Finance 3.0.7 2026-07-09
    Core Business Suite Advanced for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Advanced for Human Resources 3.0.7 2026-07-09
    Core Business Suite Advanced for Legal 3.0.7 2026-07-09
    Core Business Suite Advanced for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Advanced for Workplace Services 3.0.7 2026-07-09
    Core Business Suite AI Agent 3.2.7 2026-07-09
    Core Business Suite for Finance 3.2.7 2026-07-09
    Core Business Suite for Health and Safety 3.2.7 2026-07-09
    Core Business Suite for Human Resources 3.2.7 2026-07-09
    Core Business Suite for Legal 3.2.7 2026-07-09
    Core Business Suite For Source To Pay 3.2.7 2026-07-09
    Core Business Suite For Workplace Service Delivery 3.2.7 2026-07-09
    Core Business Suite Foundation 3.0.7 2026-07-09
    Core Business Suite Foundation for Finance 3.0.7 2026-07-09
    Core Business Suite Foundation for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Foundation for Human Resources 3.0.7 2026-07-09
    Core Business Suite Foundation for Legal 3.0.7 2026-07-09
    Core Business Suite Foundation for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Foundation for Workplace Services 3.0.7 2026-07-09
    Core Business Suite Prime 3.0.7 2026-07-09
    Core Business Suite Prime for Finance 3.0.7 2026-07-09
    Core Business Suite Prime for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Prime for Human Resources 3.0.7 2026-07-09
    Core Business Suite Prime for Legal 3.0.7 2026-07-09
    Core Business Suite Prime for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Prime for Workplace Services 3.0.7 2026-07-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.0.3 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM - Advanced 2.0.2 2026-07-09
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Enhanced Features for IRM Enterprise 22.3.4 2026-06-16
    Enhanced Features for IRM Professional 22.3.3 2026-06-16
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.1.1 2026-06-16
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 4.1.0 2026-06-16
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Execution Analysis 29.2.8 2026-06-16
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.2.0 2026-06-16
    FSC Common - Prime 1.2.0 2026-06-16
    FSM - Advanced 2.0.1 2026-06-16
    FSM - Foundation 2.0.1 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 14.0.1 2026-06-16
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.3.4 2026-06-16
    GRC Shared GenAI 22.3.1 2026-06-16
    Group-Action Framework 7.0.1 2026-06-16
    Hardware Asset Management - Advanced 1.0.1 2026-06-16
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.4 2026-05-05
    Health and Safety - Foundation 1.0.4 2026-05-05
    Health and Safety - Prime 1.0.4 2026-05-05
    HR Service Delivery AI agent collection 7.0.2 2026-06-16
    HR Talent AI Agent Collection 5.0.2 2026-06-16
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 2.0.2 2026-06-16
    HRSD - Foundation 2.0.2 2026-06-16
    HRSD - Prime 2.0.2 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.2.2 2026-07-09
    Integrated Risk Management Advanced 22.3.3 2026-06-16
    Integrated Risk Management Foundation 22.3.2 2026-06-16
    Integrated Risk Management Prime 22.3.3 2026-06-16
    IRM Compliance GenAI 22.3.1 2026-06-16
    IRM Risk GenAI 22.3.2 2026-06-16
    IT Service Management 3.0.2 2026-06-16
    IT Service Management Advanced 3.0.1 2026-06-16
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM - Advanced 1.0.10 2026-06-16
    ITOM - Prime 1.0.6 2026-06-16
    ITOM AI Agents For Service Mapping 1.3.2 2026-06-16
    Knowledge Center 31.10.8 2026-06-16
    Knowledge Graph 8.0.0 2026-06-16
    LEAP 4.0.0 2026-06-16
    Legal Service Delivery - Prime 1.0.9 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    Manufacturing Commercial Operations Advanced 1.2.0 2026-07-09
    Manufacturing Commercial Operations AI agents collection 2.3.0 2026-07-09
    Manufacturing Commercial Operations Foundation 1.2.0 2026-07-09
    Manufacturing Commercial Operations Prime 1.2.0 2026-07-09
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.0 2026-06-16
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.5.0 2026-06-16
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.5.1 2026-06-16
    Notifications Email Agents 2.1.1 2026-06-16
    Now Assist Admin Console 10.0.12 2026-07-02
    Now Assist Agents for requestor 3.5.0 2026-06-16
    Now Assist AI Agents 8.0.12 2026-07-04
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.0.3 2026-06-16
    Now Assist Center 4.0.2 2026-06-16
    Now Assist context menu 3.6.4 2026-06-16
    Now Assist Data Kit 8.0.4 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.0.1 2026-06-16
    Now Assist for Complaint Case (CSM) 2.1.5 2026-06-16
    Now Assist for Configuration Management Database (CMDB) 3.8.0 2026-06-16
    Now Assist for Contract Analysis 1.0.9 2026-06-16
    Now Assist For Core Business Suite 3.2.7 2026-07-09
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 29.2.5 2026-06-16
    Now Assist for CSM Major Issue Management 1.1.0 2026-07-09
    Now Assist for Customer Service Management (CSM) 14.0.5 2026-07-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.3.1 2026-06-16
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 3.2.0 2026-06-16
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.3.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.2.3 2026-06-16
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for IRM 22.3.3 2026-06-16
    Now Assist for IT Operations Management (ITOM) 2.6.16 2026-06-16
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0 2026-07-09
    Now Assist for Operational Sustainability 22.3.2 2026-06-16
    Now Assist for Order Management 2.2.1 2026-06-16
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.0.0 2026-06-16
    Now Assist for Platform Advanced 2.0.0 2026-06-16
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 2.0.0 2026-06-16
    Now Assist for Platform Prime 2.0.0 2026-06-16
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.3.1 2026-06-16
    Now Assist for Process Mining 3.0.12 2026-05-05
    Now Assist for Prompt Assistance 5.0.4 2026-06-16
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 2026-07-09
    Now Assist for Sales Force Automation (SFA) 1.1.3 2026-06-16
    Now Assist for Security Incident Response (SIR) 6.1.2 2026-06-16
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.1.4 2026-07-09
    Now Assist for Setup 3.1.4 2026-07-09
    Now Assist for Setup Core 2.1.5 2026-07-09
    Now Assist for Smart Assessment Engine 22.3.5 2026-06-16
    Now Assist for Software Asset Management (SAM) 8.0.1 2026-06-16
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.6.0 2026-06-16
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.2 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.3.2 2026-06-16
    Now Assist for Threat Intelligence Security Center 2.2.0 2026-07-09
    Now Assist for Vault 2.1.1 2026-06-16
    Now Assist for Voice 5.0.3 2026-06-16
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for WDF 2.1.4 2026-07-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.0.7 2026-06-16
    Now Assist in Catalog Builder 7.2.0 2026-06-16
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.2.1 2026-06-16
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.1.2 2026-06-16
    Now Assist in Document Management 2.1.0 2026-06-16
    Now Assist in Knowledge Management 30.10.3 2026-06-16
    Now Assist in Standard Ticket Page 1.1.0 2026-06-16
    Now Assist in Virtual Agent 19.0.10 2026-06-16
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 1.1.1 2026-06-16
    Now Assist Skill Discovery and Execution 10.1.1 2026-06-16
    Now Assist Skill Kit 9.0.4 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.3.1 2026-06-16
    Opportunity Management AI Features 1.0.3 2026-06-16
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 13.0.8 2026-06-16
    POM - Foundation 1.1.2 2026-06-16
    POM - Prime 1.1.1 2026-06-16
    Privacy Management Advanced 22.3.1 2026-06-16
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.0.0 2026-06-16
    Query Orchestrator 1.1.0 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.3.1 2026-06-16
    Recommended Actions for Security Operations 2.2.1 2026-06-16
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Technology Provider - Prime 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications - Advanced 2.1.2 2026-07-09
    Sales and Order Management for Telecommunications - Prime 2.1.2 2026-07-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.4 2026-06-16
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    Service Exchange - Advanced 1.1.4 2026-07-09
    Service Exchange - Foundation 1.1.4 2026-07-09
    Service Exchange - Prime 1.1.4 2026-07-09
    ServiceNow AI Lens 6.0.1 2026-06-16
    SLO - Foundation 1.2.0 2026-06-16
    SLO - Prime 1.2.0 2026-06-16
    Software Asset Management AI Advanced 2.0.1 2026-06-16
    Software Asset Management AI Prime 2.0.1 2026-06-16
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.2.0 2026-06-16
    SPO - Prime 1.2.0 2026-06-16
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.4 2026-06-16
    Technology Foundation 1.0.4 2026-06-16
    Technology Prime 1.0.4 2026-06-16
    Telecommunications Advanced 2.0.1 2026-06-16
    Telecommunications Foundation 2.0.1 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Telecommunications Prime 2.0.1 2026-06-16
    Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Telecommunications, Media and Technology - Foundation 1.0.4 2026-06-16
    Telecommunications, Media and Technology - Prime 1.0.3 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.3.2 2026-06-16
    Third-party Risk Management Professional Plus 22.3.2 2026-06-16
    Threat Intelligence Security Center - Advanced 3.0.1 2026-07-09
    TNI - Advanced 2.0.2 2026-07-09
    TNI and DCNAM AI Content Collection 2.0.1 2026-07-09
    TSOM - Advanced 2.0.2 2026-07-09
    TSOM - Prime 2.0.1 2026-07-09
    UI Generation 29.2.5 2026-05-05
    Unified Security Exposure Management (USEM) - Advanced 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Foundation 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Prime 2.0.0 2026-06-16
    Voice input for Now Assist 1.4.0 2026-06-16
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 29.4.20260806 - Australia Patch 4

    Table 31. New or updated applications
    App name Version number Release notes
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    AI Control Tower for Enterprise AI Foundation 1.3.3 This application is available for customers entitled to the AI Control Tower for the Enterprise Foundation SKU. Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed:

    Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI

    Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Control Tower for ServiceNow Otto 6.0.4

    Auto-installed app for all ServiceNow AI products
    AI for document designer 22.5.1

    New: AI-powered Word content generation now supports advanced third-party models. Users can generate and manage Microsoft Word report content using new AI models, including Gemini 3.5 Flash (with fallback to 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku, improving content accuracy and performance.

    Changed: ServiceNow Otto Branding Updates: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    AI Native Experience for AI Control Tower - ServicenowAI 3.2.1 This application is available for customers entitled to all AI Native SKUs or AI Control Tower for Enterprise (SU) SKU customers who want to upgrade to AI-native experience Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed: Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage on external AI assets Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New:

    Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    Conversational Studio 11.0.2 New:
    • Bulk migration of Topics to AI Agents is now supported. Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool.
    • Auto Evaluation integration for migrated AI Agents. The Topics-to-AI Agents tool now integrates with Auto Evaluation, allowing users to review the quality of migrated AI Agents.
    • Dataset creation and evaluation for migrated Topics. Users can create datasets and run automated evaluations comparing migrated Topics and AI Agents, with comparison metrics displayed upon completion.
    • NLU deprecation banner in Asset Library. A legal-approved banner now displays in the Assistant Designer Asset Library when NLU assets are present or the NLU/Keyword filter is active. The banner includes a "Learn More" link to deprecation documentation and is dismissible per user session.
    • Assignment of active Assets to inactive Assistants. Users can assign active Assetsincluding Topics, Subflows, Actions, AI Agents, Agentic Workflows, and Custom Skillsto inactive Assistants via Asset > Conversational Settings, with clear differentiation between active and inactive Assistants in the UI.
    • Changed:
      • Test assistant button availability. The "Test assistant" button in Assistant Designer is now disabled when the Voice assistant is not active or prerequisites are incomplete.
      • Asset pages and Asset Library updates. The Asset pages and Asset Library have been updated to reflect new design standards and improved usability.
    Fixed:

    Migrated Topics now correctly display their migration status. The system accurately discerns the "isMigrated" state for NLU topics, resolving previous inconsistencies.
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CSM MCP Server 1.2.0

    New: Sentiment Analysis and Activity Response Generation

    Two new GenAI skills for CSM MCP Server, with full enterprise security and intelligent plugin gating. Tools deploy only on instances where the com.sn.csm.gen.ai plugin is activeno setup errors, no unnecessary dependencies.
    Employee Slate (built for Now Assist) 1.3.3
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    Enhanced Features for IRM Enterprise 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Enhanced Features for IRM Professional 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    GRC Common GenAI 22.5.1 **New** None **Changed** ServiceNow Otto for Integrated Risk Management branding is now applied across relevant products.All references to "Now Assist for IRM" have been updated to "ServiceNow Otto for Integrated Risk Management" in the Australia Patch5 and Zurich latest patch releases. **Fixed** None **Removed** None
    GRC Shared GenAI 22.5.1

    Changes

    • Multiple record association (MRA) security enhancements: Authorization validation has been strengthened within MRA workflows to consistently enforce access checks during record association operations.
    • Query Range ACL enhancements: Improved application security by adding query range access controls and strengthening authorization checks across supported data models. This helps ensure users can access only the data they are authorized to view.
    Integrated Risk Management Advanced 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Foundation 22.5.1 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Prime 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    IRM Compliance GenAI 22.5.3

    Changed:

    ServiceNow OTTO Branding Updates: The IRM Compliance GenAI user interface now reflects ServiceNow's OTTO branding. All references to "Now Assist" have been updated to "OTTO" in UI labels, navigation, and help text.
    IRM Risk GenAI 22.5.1
    • Changed:
      • Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
      • Note: These branding updates are fully supported on AP5. Customers using AP4 will continue to see legacy branding elements and could notice missing icons on a few buttons until they upgrade to AP5.
    IT Service Management AI agent collection 10.0.4 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Advanced 2.2.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Foundation 2.2.6 New:

    Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.

    Changed:
    • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
    • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
    • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Prime 2.2.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Now Assist for IT Service Management (ITSM) 16.0.6 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Privacy Management Advanced 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    Recommendation template 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for AI Control Tower 23.3.1

    See release notes for AI Control Tower
    ServiceNow Otto for AIRC 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for ICW 1.1.0

    Changed in this release: ServiceNow Otto for Industrial Connected Workforce is the new name for Now Assist for ICW.
    ServiceNow Otto for Integrated Risk Management 22.5.0 **New** None **Changed** All references to "Now Assist for IRM" have been renamed to "ServiceNow Otto for Integrated Risk Management" in the app-grc-gen-ai and app-irm-gen-ai repositories. The renaming is reflected across plugin properties, application metadata, skill-family descriptions, role and licensing display values, and all locale translation files. No references to the previous name remain in these repositories for the relevant patches. **Fixed** None **Removed** None
    ServiceNow Otto for Privacy Management 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for Smart Assessment Engine 22.5.6

    Changed

    ServiceNow Otto branding is now implemented across the Smart Assessment Engine (SAE) AI user interface. All customer-facing references to "Now Assist" in SAE AI UI elements, labels, tooltips and images have been replaced with "ServiceNow Otto".
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Table 32. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.4.8 2026-07-16
    Agentic Contact Center for Banking 1.3.0 2026-06-16
    Agentic Contact Center for Insurance 1.2.2 2026-07-09
    AI Agent Advisor 1.2.2 2026-07-09
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.10.0 2026-07-09
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.2.1 2026-07-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.4 2026-07-09
    AI Agents for ITAM 4.4.0 2026-07-09
    AI agents for Observability 6.1.4 2026-07-09
    AI Agents for Service Exchange Provider 1.1.4 2026-07-09
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.4.4 2026-07-09
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Dashboard Insights 1.2.3 2026-07-09
    AI Data Explorer 5.1.6 2026-07-09
    AI Desktop Actions 5.0.1 2026-07-09
    AI Enhanced Recommended Actions 1.0.3 2026-07-09
    AI Experience Framework Skills 1.2.0 2026-07-09
    AI Help Framework 1.0.6 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Specialists for Security Incident Response 1.0.5 2026-07-09
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.1.0 2026-07-09
    Alert Assist 3.10.0 2026-07-09
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.15 2026-07-09
    APO - Foundation 1.2.0 2026-06-16
    APO - Prime 1.2.0 2026-06-16
    App Engine - Prime 29.1.5 2026-06-16
    App Generation 28.3.12 2026-07-09
    App Life Cycle AI Agents 29.3.1 2026-06-16
    App Summary 29.4.0 2026-07-09
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.4.1 2026-07-09
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.3 2026-07-09
    Chat Summarization for Virtual Agent 1.11.4 2026-07-09
    CMDB MCP Server 1.0.1 2026-07-09
    Collaborative Work Management - Advanced 2.0.5 2026-07-09
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.3 2026-07-09
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.11 2026-07-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.2.7 2026-07-09
    Core Business Suite Advanced 3.0.7 2026-07-09
    Core Business Suite Advanced for Finance 3.0.7 2026-07-09
    Core Business Suite Advanced for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Advanced for Human Resources 3.0.7 2026-07-09
    Core Business Suite Advanced for Legal 3.0.7 2026-07-09
    Core Business Suite Advanced for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Advanced for Workplace Services 3.0.7 2026-07-09
    Core Business Suite AI Agent 3.2.7 2026-07-09
    Core Business Suite for Finance 3.2.7 2026-07-09
    Core Business Suite for Health and Safety 3.2.7 2026-07-09
    Core Business Suite for Human Resources 3.2.7 2026-07-09
    Core Business Suite for Legal 3.2.7 2026-07-09
    Core Business Suite For Source To Pay 3.2.7 2026-07-09
    Core Business Suite For Workplace Service Delivery 3.2.7 2026-07-09
    Core Business Suite Foundation 3.0.7 2026-07-09
    Core Business Suite Foundation for Finance 3.0.7 2026-07-09
    Core Business Suite Foundation for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Foundation for Human Resources 3.0.7 2026-07-09
    Core Business Suite Foundation for Legal 3.0.7 2026-07-09
    Core Business Suite Foundation for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Foundation for Workplace Services 3.0.7 2026-07-09
    Core Business Suite Prime 3.0.7 2026-07-09
    Core Business Suite Prime for Finance 3.0.7 2026-07-09
    Core Business Suite Prime for Health and Safety 3.0.7 2026-07-09
    Core Business Suite Prime for Human Resources 3.0.7 2026-07-09
    Core Business Suite Prime for Legal 3.0.7 2026-07-09
    Core Business Suite Prime for Source to Pay 3.0.7 2026-07-09
    Core Business Suite Prime for Workplace Services 3.0.7 2026-07-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CSM - Advanced 2.0.1 2026-07-09
    CSM - Foundation 2.0.1 2026-07-09
    CSM - Prime 2.0.1 2026-07-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.1.0 2026-07-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM - Advanced 2.0.2 2026-07-09
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.5.0 2026-07-09
    Dynamic Guidance 28.3.2 2026-06-16
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.1.2 2026-07-09
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 4.2.1 2026-07-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Execution Analysis 29.2.8 2026-06-16
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.2.1 2026-07-09
    FSC Common - Foundation 1.2.0 2026-06-16
    FSC Common - Prime 1.2.0 2026-06-16
    FSM - Advanced 2.0.1 2026-06-16
    FSM - Foundation 2.0.1 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 14.1.2 2026-07-09
    Google Gemini Spoke 1.6.0 2026-03-12
    Group-Action Framework 7.1.1 2026-07-09
    Hardware Asset Management - Advanced 1.0.2 2026-07-09
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.6 2026-07-09
    Health and Safety - Foundation 1.0.6 2026-07-09
    Health and Safety - Prime 1.0.6 2026-07-09
    HR Service Delivery AI agent collection 7.1.1 2026-07-09
    HR Talent AI Agent Collection 5.0.4 2026-07-09
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 2.1.0 2026-07-09
    HRSD - Foundation 2.1.0 2026-07-09
    HRSD - Prime 2.1.0 2026-07-09
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.3 2026-07-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.2.2 2026-07-09
    IT Service Management 3.1.1 2026-07-09
    IT Service Management Advanced 3.1.1 2026-07-09
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM - Advanced 1.1.0 2026-07-09
    ITOM - Prime 1.1.0 2026-07-09
    ITOM AI Agents For Service Mapping 1.4.0 2026-07-09
    Knowledge Center 31.11.3 2026-07-09
    Knowledge Graph 8.1.0 2026-07-09
    LEAP 4.1.0 2026-07-09
    Legal Service Delivery - Prime 1.0.9 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.2 2026-07-09
    Manage Order Operations 2.0.3 2026-06-16
    Manufacturing Commercial Operations Advanced 1.2.0 2026-07-09
    Manufacturing Commercial Operations AI agents collection 2.3.0 2026-07-09
    Manufacturing Commercial Operations Foundation 1.2.0 2026-07-09
    Manufacturing Commercial Operations Prime 1.2.0 2026-07-09
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.12 2026-07-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.2 2026-07-09
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.6.0 2026-07-09
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.6.1 2026-07-09
    Notifications Email Agents 2.2.0 2026-07-09
    Now Assist Admin Console 10.1.5 2026-07-09
    Now Assist Agents for requestor 3.6.1 2026-07-09
    Now Assist AI Agents 8.1.7 2026-07-09
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.1.2 2026-07-09
    Now Assist Center 5.0.5 2026-07-09
    Now Assist context menu 3.7.1 2026-07-09
    Now Assist Data Kit 8.1.6 2026-07-09
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.2.4 2026-07-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.1.2 2026-07-09
    Now Assist for Complaint Case (CSM) 2.1.6 2026-07-09
    Now Assist for Configuration Management Database (CMDB) 4.0.0 2026-07-09
    Now Assist for Contract Analysis 1.0.11 2026-07-09
    Now Assist For Core Business Suite 3.2.7 2026-07-09
    Now Assist for CPQ 1.0.5 2026-07-09
    Now Assist for Creator 29.4.1 2026-07-09
    Now Assist for CSM Major Issue Management 1.1.0 2026-07-09
    Now Assist for Customer Service Management (CSM) 14.1.1 2026-07-09
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.4.1 2026-07-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 3.3.1 2026-07-09
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.4.0 2026-07-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.3.2 2026-07-09
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for IT Operations Management (ITOM) 2.8.0 2026-07-09
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0 2026-07-09
    Now Assist for Operational Sustainability 22.3.2 2026-06-16
    Now Assist for Order Management 2.2.2 2026-07-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.1.1 2026-07-09
    Now Assist for Platform Advanced 2.1.0 2026-07-09
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 2.1.0 2026-07-09
    Now Assist for Platform Prime 2.1.0 2026-07-09
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Process Mining 3.1.2 2026-07-09
    Now Assist for Prompt Assistance 5.1.4 2026-07-09
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 2026-07-09
    Now Assist for Sales Force Automation (SFA) 1.1.5 2026-07-09
    Now Assist for Security Incident Response (SIR) 6.3.4 2026-07-09
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.1.4 2026-07-09
    Now Assist for Setup 3.1.4 2026-07-09
    Now Assist for Setup Core 2.1.5 2026-07-09
    Now Assist for Software Asset Management (SAM) 9.0.0 2026-07-09
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.7.1 2026-07-09
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.3 2026-07-09
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.3.4 2026-07-09
    Now Assist for Threat Intelligence Security Center 2.2.0 2026-07-09
    Now Assist for Vault 2.1.1 2026-06-16
    Now Assist for Voice 5.1.1 2026-07-09
    Now Assist for Vulnerability Response 5.1.0 2026-07-09
    Now Assist for WDF 2.1.4 2026-07-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.1.4 2026-07-09
    Now Assist in Catalog Builder 7.3.0 2026-07-09
    Now Assist in Catalog item forms 1.4.2 2026-07-09
    Now Assist in Contract Management 2.3.2 2026-07-09
    Now Assist in Conversational Catalog Request 7.1.1 2026-07-09
    Now Assist in Document Intelligence 6.2.0 2026-07-09
    Now Assist in Document Management 3.0.1 2026-07-09
    Now Assist in Knowledge Management 30.11.3 2026-07-09
    Now Assist in Standard Ticket Page 1.3.0 2026-07-09
    Now Assist in Virtual Agent 20.0.8 2026-07-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 2.0.2 2026-07-09
    Now Assist Skill Discovery and Execution 10.2.3 2026-07-09
    Now Assist Skill Kit 9.1.3 2026-07-30
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.3.1 2026-06-16
    Opportunity Management AI Features 1.0.9 2026-07-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 13.1.9 2026-07-09
    POM - Foundation 1.1.2 2026-06-16
    POM - Prime 1.1.1 2026-06-16
    prompt-management 2.0.6 2026-07-09
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.1.1 2026-07-09
    Query Orchestrator 1.2.1 2026-07-09
    RAG for code generation 1.1.8 2026-03-12
    Recommended Actions for Security Operations 2.2.4 2026-07-09
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Technology Provider - Prime 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications - Advanced 2.1.2 2026-07-09
    Sales and Order Management for Telecommunications - Prime 2.1.2 2026-07-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.4 2026-06-16
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.18 2026-07-09
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    Service Exchange - Advanced 1.1.4 2026-07-09
    Service Exchange - Foundation 1.1.4 2026-07-09
    Service Exchange - Prime 1.1.4 2026-07-09
    ServiceNow AI Lens 7.0.2 2026-07-09
    SLO - Foundation 1.2.0 2026-06-16
    SLO - Prime 1.2.0 2026-06-16
    Software Asset Management AI Advanced 2.1.0 2026-07-09
    Software Asset Management AI Prime 2.1.1 2026-07-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.2.0 2026-06-16
    SPO - Prime 1.2.0 2026-06-16
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.4 2026-06-16
    Technology Foundation 1.0.4 2026-06-16
    Technology Prime 1.0.4 2026-06-16
    Telecommunications Advanced 2.0.1 2026-06-16
    Telecommunications Foundation 2.0.1 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Telecommunications Prime 2.0.1 2026-06-16
    Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Telecommunications, Media and Technology - Foundation 1.0.4 2026-06-16
    Telecommunications, Media and Technology - Prime 1.0.3 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.3.4 2026-07-09
    Third-party Risk Management Professional Plus 22.3.4 2026-07-09
    Threat Intelligence Security Center - Advanced 3.0.1 2026-07-09
    TNI - Advanced 2.0.2 2026-07-09
    TNI and DCNAM AI Content Collection 2.0.1 2026-07-09
    TSOM - Advanced 2.0.2 2026-07-09
    TSOM - Prime 2.0.1 2026-07-09
    UI Generation 29.2.5 2026-05-05
    Unified Security Exposure Management (USEM) - Advanced 2.1.0 2026-07-09
    Unified Security Exposure Management (USEM) - Foundation 2.1.0 2026-07-09
    Unified Security Exposure Management (USEM) - Prime 2.1.0 2026-07-09
    Voice input for Now Assist 1.5.0 2026-07-09
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 29.5.20260806 - Australia Patch 5

    Table 33. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.5.3

    Changed:

    Updated branding of Now Assist to ServiceNow Otto to align with the new branding guidelines

    Fixed:

    • Resolved Core IT installation override of agenticWorkflowsRoute property
    • Updated the access control to ensure ITIL users do not have unintended access
    • Fixed:ServiceNow Otto panel in portal to render when web embeddables is enabled
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    Agentic Contact Center for Banking 1.4.4
    Changed
    • Updated internal application components to support ongoing platform enhancements.
    • Updated "ServiceNow Otto" branding for Agentic Contact Center for Banking.
    Agentic Contact Center for Insurance 1.3.2

    Changed: Updated "ServiceNow Otto" branding for Agentic Contact Center for Insurance.
    AI Admin Center 5.1.9 New:Generally available

    New public API (script include) exposes automation-opportunity data globally.

    New:Lit.JS user experience only (selected users)
    • AI readiness: Single hub for all activation-ready skills and AI agents; filter by type, metrics with change indicators, activate, expand for details, re-run assessment.
    • Monitor tab: Cross-repo analytics in a new sidebar entry (Overview, Performance Explorer, Business Value widgets).
    • System property registry: Browse/search/filter AI properties by domain and editability; view details; edit eligible single-value and boolean properties in-UI with audit logging (masked, multi-value excluded).
    • Upgrade readiness pre-check: AI-specific impact report vs target releases at-risk customizations, changed behaviors, deprecated features, new config options, with remediation and exports.
    • AI Agent Advisor: Create/edit custom data sets, define cost profiles, new views for OOTB agents and clusters, including step pages.
    • AI Search integrated into the discover flow.
    • Self-healing AI agent skill support added to AI Agent Advisor.
    • Automation opportunity backend wired into shared AI Readiness and Asset Inventory components for ready-to-activate.
    Changed:Generally available

    Otto rebranding: all Now Assist Center references updated to AI Admin Center.

    Lit.JS only (selected users)
    • AI Optimization renamed to AI Readiness, with updated filters, components, and design across Health, Ready-to-Activate, Data Quality tabs.
    • Ready-to-Activate table refactored with snow-list.
    • Plan Upgrade adopts snow-list and August UI tweaks; category filter pills removed, sub-filter pills retained.
    • Customizations tab (Upgrade Pre-Check): Action-button nav to file details, more filters, breadcrumb mapping, better consistency.
    • Instance Health stream shows all inactive agents and OOTB skills ready to activate.
    • Data Quality tab adds an Estimated Effort column.
    • Localization standardized via aiux-services i18n.
    • Accessibility verified and fixed across all pages.
    • Typography tokens and rules established.
    • Snow-design-system components made Horizon 2.0-compliant on Home, Agent Advisor, Opportunity Detail.
    • Now Assist Admin refactored for Lit.JS/Horizon 2.0 Model Mgmt/Versions, Experiences, Edit Model Providers, DT Languages.
    • Sidebar adopts latest karuna side-nav and top header (navigation, logout, impersonate, scope-picker).
    • "New version available" indicator added to the AI Readiness page.
    • Agent Advisor resolution steps and modal updates for OOTB agents.
    • AI Agent Advisor settings/list pages show updated timestamps, cost-profile fields, cluster mapping.
    • AI Readiness Overview tab adds graph components for Health, Data Quality, Ready-to-Activate metrics.
    • System Property Registry supports cross-scope edits with scope-aware, role-accurate UI.
    • Upgrade Pre-Check supports async run orchestration and per-file review.
    Fixed:Generally available

    NAA KAA Auth dependency removed; Skills config now uses SkillConfig instead of the REST API.

    Lit.JS only (selected users)
    • UI/stability: Blank-page loads, broken AI Solution page, dark theme, missing nav loaders, Otto Panel images, "Loading Now Assist" hang.
    • Navigation: Failing menu/workspace redirection and a broken Home "View All" control.
    • AI Readiness/Instance Health: disabled Re-Run Assessment button, missing AI Solution count, skill-activation and rapid-action-card display issues.
    • Agent Advisor/Agent-Miner/Automation Opportunity: Page-load latency, missing Activate button for inactive configs, savings-projection count error, minor list/resolution defects.
    • Asset Inventory: Asset details not displaying and skill-type asset-page rendering.
    • Localization: Translation gaps and 5.1 localization warnings across Lit and UI Builder.
    • Access/roles: Updated nac_user access on settings sub-pages; Agent-miner role scoping.
    Removed:Generally available

    Platform-app dependencies eliminated; platform apps now function independently.

    Lit.JS only (selected users)

    Pre-built automation workflows no longer accessible or visible.
    AI Admin Hub 10.2.3

    Release Notes

    ServiceNow Otto Renaming: Now Assist Admin Console has been renamed to AI Admin Hub, reflecting the broader ServiceNow Otto brand transition all references to "Now Assist" in the console UI, navigation, and skill surfaces have been updated accordingly.

    Usage Alerts and Rule Engine: Administrators can now configure threshold-based alert rules on assist consumption and execution count in AI Admin Hub, receiving proactive in-console and email notifications before assist pool exhaustion or runaway skill invocations impact platform performance.We can acccess usage alerts from settings section in Ai admin hub(formerly Now Assist Admin Console)

    Model Preview Program: Eligible US commercial Prime customers can now opt in to the Model Preview Program from AICT(AI Control Tower) to access new frontier AI models from Day 0 of availability for custom skills.
    AI Agent Advisor 1.3.2

    New* Recommend out-of-the-box agents alongside top problems AI Agent Advisor now surfaces recommended ServiceNow AI Agents directly alongside discovered opportunities in the same view.* Pre-generate agents for recommendations in AI Agent Studio and AI Admin Center (formerly Now Assist Center) Agents are pre-generated for matched recommendations, reducing time to creation from Agent Studio and AI Admin Center.* Surface AI Agent Advisor recommendations as insights in AI Control Tower Automation opportunities discovered by AI Agent Advisor are now visible as insights within AI Control Tower.* Mining custom tables and fields AI Agent Advisor can now analyze custom tables and fields, expanding opportunity discovery beyond standard incident and case data.Changed* Minor updates to UI - Removed the summary bar on list view, updated the list view columns and list view filtering.Fixed* No major defect fixes

    Removed* Nothing major removed in this release
    AI Agents for AIOps 1.11.3

    --- AI Generated Release Notes ---

    New:
    • Operator-reopened alerts get full AI investigation automatically. When a human operator reopens an alert that the AI previously closed as noise, the system bypasses noise classification for the rest of that alert's lifecycle and runs a complete investigation ensuring human overrides are respected and learned from.
    • ServiceNow Otto for ITOM branding is now applied. The Now Assist for ITOM app has been renamed to ServiceNow Otto for ITOM throughout the application.
    • Changed:
      • AI Specialist alert reassignment behavior has been enhanced. When the AI Specialist completes investigation or remediation on an alert originally assigned to a human operator, the alert is automatically reassigned back to the original owner, unless the alert was closed as noise or manually reassigned during AI processing. Audit trails and work notes reflect the reassignment, and configuration options allow admins to enable or disable this behavior.
      • Automatic triggering of AI Specialist on assigned alerts is now configurable. By default, the AI Specialist does not take over alerts already assigned to a human operator. This condition can be edited by admins if needed.
      • Manual triggering of AI Specialist now preserves alert ownership. When the AI Specialist is manually triggered on an alert assigned to a human operator, the alert is reassigned back to the operator at the end of execution. Feature flags control whether noisy alerts or previously assigned alerts are reassigned.
      • Alert closure by AI now records closure reason for downstream processing. When the AI auto-closes an alert, a durable marker is recorded indicating the closure was AI-driven, enabling correct handling on future reopen events.
      • Operator override flag and additional alert lifecycle data are now stored durably. A new JSON field on the AI session record captures operator overrides and other lifecycle facts, supporting robust reopen and investigation workflows.
    Fixed:

    The Alert Investigation "Related Changes" flow no longer causes excessive memory usage or out-of-memory errors that could lead to node restarts. The system now handles related changes efficiently during alert investigation.
    AI Agents for Core Business Suite 3.3.2

    Updated to support the latest version of the dependent apps.
    AI Agents for CSM - Complaint Case 1.5.1

    App renamed to Complaint Case AI Agent Collection.
    AI Agents for Customer Success Management 2.7.12

    Meeting related fixes
    AI Agents for Employee Experience 2.3.4 Updated to support the latest version of the dependent apps.
    AI Agents for Health Log Analytics 1.1.1

    Changed

    Internal naming conventions
    AI Agents for HR Service Delivery 7.2.1

    --- AI Generated Release Notes ---

    New:
    • AI Specialist now communicates ticket reassignment to users. When a ticket is reassigned from the AI Specialist to a human HR Agent, users receive a clear notification outlining next steps and expectations.
    • MCP server repository established for multi-tool development. The MCP server repository is now structured to support parallel tool development, with a baseline Hello World implementation and initial CI pipeline in place.
    • Changed:
      • AI workers migrated to DARE architecture. AI workers now operate on the DARE architecture, with all previous off-glide workflows tested to ensure uninterrupted functionality.
      • ZTSD L1 worker template compared and validated against OOB HR L1 worker template. All new, changed, or removed properties introduced by the ZTSD platform team have been identified and tested for correctness. Documentation of differences is complete.
    Fixed:Removed:

    HR Policy and HR Benefits removed from profile capabilities. Profile capabilities no longer display HR Policy and HR Benefits, leaving only relevant HR options for editing.
    AI Agents for ITAM 4.7.0

    Hardware Asset Workspace and Software Asset Workspace now feature ServiceNow Otto, replacing all previous references to Now Assist.
    AI Agents for Meetings 1.0.6

    This release introduces AI Agents for Meetings (sn_meeting_ai_ag), a new standalone plugin that delivers AI-driven meeting creation. The AI Agent monitors risk records and proposes complete meeting drafts automatically, with additional entry points available via a "Create Meeting" action on Engagement and Touchpoint forms and through the Now Assist conversational panel.
    AI Agents for Retail Service Management 1.5.1

    Changed the plugin name (AI Agents for Retail Service Management)
    AI Agents for Service Exchange Provider 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    AI agents for SLO 2.1.2 Changed:All customer-facing references to "Now Assist" have been updated to "ServiceNow Otto" throughout the interface, documentation, and support materials. The product functionality remains the same, but you will see the ServiceNow Otto name and branding everywhere you interact with your AI agent.
    AI Agents for Talent 6.0.0

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    AI Agents for Telecommunications, Media and Technology 6.1.2

    Otto Rebranding Changes
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    AI Agents for Workplace Service Delivery 3.3.8
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    AI Analytics 5.2.4 New:
    • Granular analytics for AI asset evaluations and performance - Users can now access detailed evaluation KPIs for deployed AI assets, including manual and automated evaluations, asset consumption metrics, and trendlines with benchmarks. The analytics dashboard supports custom date range filters and provides granular feedback indicators for conversation interactions, negative feedback reasons, and free-text comment usage.
    • Auto Evaluation dashboard with KPI cards and asset type filtering - The Auto Eval dashboard now displays KPI cards for asset health, evaluation status, and monthly assists, with filtering by asset type (agent, skill, assistant).
    • Detailed asset evaluation pages and asset lists - Users can view individual asset evaluation details, including latest scores, evaluation run history, and benchmark trendlines. Asset lists are available for auto evaluation, supporting drill-down and comparison.
    • Performance Explorer Skills tab with skill detail panel - The Performance Explorer now includes a Skills tab showing skill usage, feedback quality, unique users, and allows drill-down to detailed metrics for each skill, including Guardian safety indicators.
    • Custom date range filter for analytics dashboards - Users can select custom start and end dates for dashboard data, with selections persisting during sessions.
    Changed:

    Now Assist rebranding - All analytics screens, dashboard titles, and icons have been updated to reflect ServiceNow Otto for interactive surfaces and AI for background metrics.
    AI Authoring for Catalog Builder 7.4.1

    Rebranding: The "Now Assist" branding in conversational Catalog Builder has been replaced with "ServiceNow Otto", backed by new automated test coverage.
    AI Control Tower for Enterprise AI Foundation 1.8.3 This application is available for customers entitled to the AI Control Tower for the Enterprise Foundation SKU. Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed:

    Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI

    Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Control Tower for ServiceNow Otto 6.0.4

    Auto-installed app for all ServiceNow AI products
    AI Dashboard Insights 1.3.4

    New:

    • Personalized dashboard summary output
    • Improved summary for multi-page lists
    • Configurable default active skills in AI Admin Hub
    • Support for updated third-party models

    Changed:

    Renamed Otto context menu labels
    AI Data Explorer 5.2.6

    Changed:

    • UI improvements for data source view information
    • Otto rebranding for AI Data Explorer experience
    • AI Data Explorer skills made compatible with Default activation of Out-of-box skills in Now Assist Admin Console
    AI Data Kit 8.2.4
    • Added validations to ensure Dataset and Data Collection names are unique.
    • All in-product UI strings, labels, tooltips, banners, and documentation that mention "Now Assist" were retranslated and repackaged in line with the Otto naming guidelines.
    • Discovery Experience - DataKit Admins and analysts can search for datasets by either name or description.
    AI Desktop Actions 5.0.3

    Changed: Updated the AI experience branding in AI Desktop Actions to align with ServiceNow Otto naming and visual guidelines.
    AI Enhanced Recommended Actions 1.0.5

    New: Updated to support the ServiceNow Otto brand.
    AI Experience Framework Skills 1.3.2

    Introduce support for creating widgets in the new format, ensuring compatibility with the pro-code developer experience.
    AI for document designer 22.5.1

    New: AI-powered Word content generation now supports advanced third-party models. Users can generate and manage Microsoft Word report content using new AI models, including Gemini 3.5 Flash (with fallback to 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku, improving content accuracy and performance.

    Changed: ServiceNow Otto Branding Updates: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    AI Native Experience for AI Control Tower - ServicenowAI 3.3.2 This application is available for customers entitled to all AI Native SKUs or AI Control Tower for Enterprise (SU) SKU customers who want to upgrade to AI-native experience Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed: Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage on external AI assets Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New:

    Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Platform skills 3.1.4

    Changes made as part of Otto rebranding

    Plugin name changes and source display updates
    AI Skill Kit 9.2.4 Now Assist Skill Kit is now renamed to AI Skill Kit The default model provider for skills is now Azure (from NowLLM). Newly created skills will use Azure as the default provider unless explicitly changed
    AI slot-filling for catalog items 1.4.5

    New: Minor enhancements

    Fixed: Minor defects
    AI Troubleshooting 4.1.4
    • Troubleshoot setup issues for Now Assist in Virtual Agent, AI Search, and Now Assist skills in the Now Assist Admin console
    • Set up proactive error monitoring to automate checks for execution errors and alert when acceptable threshold is crossed
    • View actionable list of identified underlying issues for quick problem resolution
    AIOps Agentic Workforce 2.2.3 Changed:
    • The autonomous workflow now supports AWS Claude as an AI agent provider, improving compatibility with additional AI services.
    • The alert investigation insight prompt now accepts longer input, allowing for more detailed queries.
    • The Impact Agent search has been improved to return more relevant related issues.
    Alert Assist 3.11.3

    Changed: All "Now Assist" references across the application have been updated to ServiceNow Otto
    Amazon Bedrock Spoke 1.5.1 Fixed an issue in Amazon Bedrock Spoke OEM actions where additional headers were not being sent correctly. Fixed an issue in Amazon Bedrock Spoke where the Generative AI Controller streaming done-chunk double-encoded non-ASCII model output (em dash, curly quotes, accents) as ISO-8859-1, causing garbled thinking and tool_use inputs due to VAStreamConsumer not enforcing UTF-8.
    APO - Foundation 1.3.3

    The application captures dependencies, updated the plugin dependencies for this release.
    APO - Prime 1.3.3

    The application captures dependencies, updated the plugin dependencies for this release.
    App Engine - Prime 29.1.8

    Changed: Updated to support the ServiceNow Otto brand.
    App Life Cycle AI Agents 29.5.2

    Changed: Updated to support the ServiceNow Otto brand.
    Build Agent Premium 1.5.5
    • New:
      • New:Build Agent model integrations, including GPT-5.5, Gemini 3.5 Flash, and Opus 4.8
      • Ability to select model versions directly from the Build Agent chat panel within ServiceNow Studio
      • Ability to create new custom skills and rules at instance-wide, application, and user levels to tailor Build Agent's behavior
      • Run background scripts securely within app-build flows, with rollback, scope-restriction, and dry-run containment paths
      • Ability to handoff ServiceNow Otto conversations to Build Agent in Studio
      • Ability to run Build Agent in Developer Sandboxes, allowing for better collaboration and isolation
      • Automatically keep all the ATF tests in sync as your Build Agent written code evolves over time, toggled via the 'Sync ATF tests with app' setting for Build Agent
      • Automatically keep all the UI tests in sync as your Build Agent written code evolves over time, toggled via the 'Run UI ATF Tests' setting for Build Agent
      • Get prompted to generate ATF tests anytime you invoke Build Agent, enabled via Build Agent settings
      • Execute and troubleshoot ATF tests directly from the ServiceNow SDK
      • Support for new knowledge base access metadata type
      • More granular overview of tools per connected MCP server in Build Agent settings
      • Expanded MCP Server support, including AWS DevOps, Box, Postman, and Sentry
    • Fixed:
      • Context compaction enhancements
      • Sub Agent memory improvements
    Care Team Operations AI agent collection 2.0.4

    Fixed:: Dependency and branding fixes.
    Catalog Conversational Coverage 6.1.4

    New

    Minor enhancements.
    Chat Summarization for Virtual Agent 1.12.1

    Changes related to Otto Rebranding Directive
    Collaborative Work Management - Advanced 2.0.9
    • New:SPM's Project Workspace now has an integration with Collaborative Work Management
    • Changed:
      • Relationships for any task types can added now using Task number/id instead of just Task description.
      • Now Assist is now ServiceNow Otto
    Common AI Framework 2.0.2

    Changed:

    Enhancements to support the ServiceNow Otto brand.
    Content Understanding 7.0.4
    • New:
      • Now Assist in Document Intelligence is now Content Understanding. The suite extends beyond document extraction, with enhanced capabilities and AI agents that support document and image workflows, with more modalities coming soon.
      • Content Understanding is the multimodal AI portfolio that succeeds Now Assist in Document Intelligence. It includes the following capabilities: Extract information from documents skill and the Content insights AI Agent.
    Contract Management Pro - Prime 1.0.16
    • New:Conversational search results can be exported in multiple file formats.
    • Changed:ServiceNow Otto is the new AI experience brand. Now Assist in Contract Management is now ServiceNow Otto for Contract Management Pro.
    • Fixed:Contract fulfillers can trigger AI review for contracts stored in external storage.
    Conversation Evaluator 3.1.3 As part of our evolving model strategy, the default model for all skills is being migrated from NowLLM to a 3rd-party (3P) model. This change aligns with our ongoing efforts to enhance model capabilities, performance, and scalability across the platform. What's changing? The default model for all skills will transition from NowLLM to a 3P model. Existing skills that rely on the default model will automatically use the new default unless explicitly configured otherwise.
    Conversational Catalog Requests 7.2.3

    New: Minor enhancements

    Fixed: Minor defects
    Conversational Studio 11.0.2 New:
    • Bulk migration of Topics to AI Agents is now supported. Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool.
    • Auto Evaluation integration for migrated AI Agents. The Topics-to-AI Agents tool now integrates with Auto Evaluation, allowing users to review the quality of migrated AI Agents.
    • Dataset creation and evaluation for migrated Topics. Users can create datasets and run automated evaluations comparing migrated Topics and AI Agents, with comparison metrics displayed upon completion.
    • NLU deprecation banner in Asset Library. A legal-approved banner now displays in the Assistant Designer Asset Library when NLU assets are present or the NLU/Keyword filter is active. The banner includes a "Learn More" link to deprecation documentation and is dismissible per user session.
    • Assignment of active Assets to inactive Assistants. Users can assign active Assetsincluding Topics, Subflows, Actions, AI Agents, Agentic Workflows, and Custom Skillsto inactive Assistants via Asset > Conversational Settings, with clear differentiation between active and inactive Assistants in the UI.
    Changed: Test assistant button availability. The "Test assistant" button in Assistant Designer is now disabled when the Voice assistant is not active or prerequisites are incomplete. Asset pages and Asset Library updates. The Asset pages and Asset Library have been updated to reflect new design standards and improved usability. Fixed:

    Migrated Topics now correctly display their migration status. The system accurately discerns the "isMigrated" state for NLU topics, resolving previous inconsistencies.
    Conversational subflows and actions 30.0.4

    Changed:

    • Discontinued Now LLM to use third-party model for CSA Skills
    • Renamed Now Assistant to ServiceNow Otto in CSA Side Panel
    • Created the required Query_range ACLs as per Cobalt raven directive
    Core Business Suite 3.3.2 Knowledge management
    • Shipped out-of-the-box knowledge bases defined at two levels: individual business unit knowledge bases (Human Resources, Legal, Source to Pay, Workplace Services, and Health and Safety) and a CBS aggregate knowledge base.
    • Owners and managers can be defined by the admin in the Knowledge module for each knowledge base to ensure proper governance and content tracking.
    • Shipped new AI skills module under the Platform module on Configuration console enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging of duplicate articles to eliminate redundant content.
    • Shipped Now Assist search sources for all the business unit for Knowledge article generation from case tables on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Goups for Core Business Suite

    Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module. Define which users have view and edit access by adding them to groups, providing fine-grained control over who can access reporting and metrics across your Core Business Suite implementation.
    Core Business Suite Advanced 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Finance 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Health and Safety 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Human Resources 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Legal 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Source to Pay 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Workplace Services 3.3.3

    Updated to support the latest version of the dependent apps
    Core Business Suite for Finance 3.3.2

    Shipped Now Assist search sources for Finance for Knowledge article generation from finance case table on Knowledge center

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module
    Core Business Suite for Health and Safety 3.3.2
    • Shipped out-of-the-box Safety knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped user criteria for Health and Safety knowlegde base.
    • Shipped Now Assist search sources for Health and Safety for Knowledge article generation from health and safety case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite for Human Resources 3.3.2
    • Shipped out-of-the-box Human Resources knowledge base.
    • Owners and managers can be defined by the admin for the knowledge bases in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Human Resources for Knowledge article generation from legal case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite for Legal 3.3.2

    Shipped out-of-the-box Legal knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Legal for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite For Source To Pay 3.3.2
    • Shipped out-of-the-box Procurement and Supplier knowledge bases.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Source to Pay for Knowledge article generation from invoice, supplier and procurement case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite For Workplace Service Delivery 3.3.3
    • Shipped out-of-the-box Workplace Services knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Workplace Services for Knowledge article generation from workplace case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation 3.3.2 Knowledge management
    • Shipped out-of-the-box knowledge bases defined at two levels: individual business unit knowledge bases (Human Resources, Legal, Source to Pay, Workplace Services, and Health and Safety) and a CBS aggregate knowledge base.
    • Owners and managers can be defined by the admin in the Knowledge module for each knowledge base to ensure proper governance and content tracking.
    • Added new AI skills module under the Platform module on Configuration console enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging of duplicate articles to eliminate redundant content.
    • Shipped Now Assist search sources for all the business unit for Knowledge article generation from case tables on Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Goups for Core Business Suite

    Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module. Define which users have view and edit access by adding them to groups, providing fine-grained control over who can access reporting and metrics across your Core Business Suite implementation.
    Core Business Suite Foundation for Finance 3.3.2

    Shipped Now Assist search sources for Finance for Knowledge article generation from finance case table on Knowledge center

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module
    Core Business Suite Foundation for Health and Safety 3.3.2
    • Shipped out-of-the-box Safety knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped user criteria for Health and Safety knowlegde base.
    • Shipped Now Assist search sources for Health and Safety for Knowledge article generation from health and safety case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Human Resources 3.3.2

    Shipped out-of-the-box Human Resources knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Human Resources for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Legal 3.3.2

    Shipped out-of-the-box Legal knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Legal for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Source to Pay 3.3.2
    • Shipped out-of-the-box Procurement and Supplier knowledge bases.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Source to Pay for Knowledge article generation from invoice, supplier and procurement case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Workplace Services 3.3.3

    Shipped out-of-the-box Workplace Services knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Workplace Services for Knowledge article generation from workplace case table on the Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Prime 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Finance 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Health and Safety 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Human Resources 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Legal 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Source to Pay 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Workplace Services 3.3.3

    Updated to support the latest version of the dependent apps
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Cryptographic Asset Compliance 1.0.2
    • New:
      • Centralized cryptographic asset visibilityAssess the quantum safety of your certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory, giving you a unified view of your organization's quantum safety posture.
      • Policy-based risk indicatorsIdentify at-risk cryptographic assets, including risks like outdated algorithms, untrusted certificate authorities, and expiring certificates, helping you focus remediation efforts where they matter most.
      • Post-quantum cryptography (PQC) compliance and quantum vulnerability dashboardsTrack PQC compliance status and quantum vulnerability through purpose-built dashboards. For example, certificates using RSA are automatically tagged as quantum-vulnerable, enabling data-driven migration planning toward quantum-resistant algorithms.
      • Dependency graph for impact analysisVisualize where each cryptographic asset is used across your environment with an interactive dependency graph and assess downstream impact before initiating migration, reducing the risk of service disruption.
      • AI-driven analysis and recommendationsGet AI-generated insights for each identified cryptographic asset, including recommended next steps to guide remediation and migration planning.
    CSM - Advanced 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM - Foundation 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM - Prime 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM MCP Server 1.2.0

    New: Sentiment Analysis and Activity Response Generation

    Two new GenAI skills for CSM MCP Server, with full enterprise security and intelligent plugin gating. Tools deploy only on instances where the com.sn.csm.gen.ai plugin is activeno setup errors, no unnecessary dependencies.
    CTO Voice AI Agents 2.0.7

    Changed:: Dependency version fixes and branding fixes.
    Custom App Record Summarization 29.2.6

    Changed: Updated to support the ServiceNow Otto brand.
    Customer Service Management AI agent collection 6.2.0

    Fixed:

    Customer 360 query routing to improve performance for lookups and KB-related queries.
    DCNAM - Advanced 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    Dynamic Guidance 28.4.3

    Fixed:

    • Integrated oneextend-gen-ai APIs to handle transcript storage, knowledge base retrieval, and connection initialization.
    • This update ensures all three core operations now use the consolidated API layer for consistency and maintainability.
    Employee Slate (built for Now Assist) 1.3.3
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    Enhanced Features for IRM Enterprise 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Enhanced Features for IRM Professional 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    ERP Rapid Deployment Packs 33.0.0

    Manage the full life cycle of data records across business domains through the MDM Orchestrator. Review and act on transactions, data records, and month-end journal entries from a single location through the centralized Approvals Hub. Validate and authorize manual journal entries before they post to the general ledger through the Journal Entry Approval Portal.
    External content connectors - ServiceNow Otto agent 1.2.0

    Changed: Name of AI agent to configure External Content Connector has been updated to External content connectors - ServiceNow Otto agent
    Field Service Management AI agent collection 4.0.5

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    Finance and Procurement - Foundation 1.4.3

    Changed

    Updated the plugin name and details to Finance and Procurement - Foundation.
    Finance and Procurement - Prime 1.4.3

    Changed:

    Updated the plugin name and details to Finance and Procurement - Prime.
    Financial Services Operations AI agent collection 4.3.1

    Fixed: Fixed multilingual output in Friendly fraud AI Agent
    Flow Designer GenAI 30.0.6 New:
    • All references to Now Assist, Moveworks, and AI Experience have been renamed to ServiceNow Otto. Applications, features, plugins, packages, in-product strings, images, and documentation now consistently use ServiceNow Otto branding.
    • Admins can now configure Flow Designer GenAI skills and agents to use optimal small third-party models as the default. Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini are validated and available for use.
    • Context Memory input is now available in the Use an AI Agent action. Users can provide context memory to enhance agent interactions.
    • Changed:
      • TinyMCE editor library has been upgraded to version 8 across Flow Designer GenAI products. Editor functionality, including hashtag and prompt editing, has been validated with no regressions.
      • Default model provider for Flow Designer GenAI skills and agents is now a third-party model. Now LLM is no longer the default; optimal small models are set as default, with exception handling for large models.
      • Prompt Analyzer findings for Flow Generation prompts have been reviewed and addressed. All active prompts now comply with prompt standards and best practices.
      • Call Now Assist Skill step now supports a data pill value. Data pill values can be used directly in skill calls.
      • Invalid roles in ACL definitions have been audited and remediated across Flow Designer GenAI products. Access control behavior is validated and confirmed compliant.
      • Implementation Agent integration for AI Approvals has been updated and validated. End-to-end sanity testing confirms no regressions in MCP and Decision Tables.
      • GetRefRecord scoping bypass fix has been validated. No direct references found and sanity testing confirms no scoping bypass issues.
      • Project Greenlight test automation and stabilization improvements delivered. Manual test backlog analyzed, prioritized automation plan executed, pre-merge automation expectations defined, and test stability improved for MCP, Decision Tables, and AI Approvals.
      • Java 21 compile upgrade validated across Flow Designer GenAI products. MCP, Decision Tables, and AI Approvals tested with no regressions.
      • Non-Glide Cobalt Raven ACLs merged and validated in product code. Sanity testing confirms no regressions in ACL behavior.
      • User-supplied JavaScript execution is now disabled in the Guest Sandbox environment. Flow Generation, Flow Summarization, MCP, Decision Tables, and AI Approvals are unaffected and validated for correct operation.
      • CSRF remediation implemented and validated across platform APIs. MCP, Decision Tables, and AI Approvals API endpoints confirmed compliant with CSRF protection.
    Flow Generation 29.4.4 New:

    Flow Generation skills and agents now default to optimal small third-party models. All skills and agents previously using Now LLM have been updated to use Google Gemini 3.5 Flash, OpenAI GPT 5.1, or OpenAI GPT 5.4 mini as default model providers. Large model selections require documented exception approval.

    Changed:

    ServiceNow Otto branding is now applied throughout Flow Generation interfaces. All UI strings, labels, and icons referencing "Now Assist" have been replaced with ServiceNow Otto naming and marks according to Otto Naming Guidelines. Interactive and background surfaces display the correct Otto mark variant. UX review has been completed prior to merge.

    Prompt Analyzer findings for Flow Generation prompts have been reviewed and addressed. All prompt standards and best practices have been validated for skills, and any issues have been triaged or resolved.
    Flow Summarization 29.4.4 New:

    Flow Summarization now defaults to optimal small third-party models for skills and agents. All skills and agents previously using Now LLM have been updated to use Google Gemini 3.5 Flash, OpenAI GPT 5.1, or OpenAI GPT 5.4 mini as the default model provider. These models have been tested and validated for the AP5/Australia release.

    Changed:

    ServiceNow Otto branding is now applied throughout Flow Summarization. All UI strings, labels, and icons referencing "Now Assist" have been replaced with ServiceNow Otto naming and marks per Otto Naming Guidelines. Interactive surfaces now display the Otto mark, and background AI processes use the black Otto mark. Loading animations and field-level sparkles are flagged for PM review before updating. UX review has been completed prior to merge.

    Prompt Analyzer findings for Flow Summarization prompts have been reviewed and addressed. All prompt standards and best practice issues identified by Prompt Analyzer have been triaged or resolved for skills within Flow Summarization.
    Form data collector 2.3.1

    Changed: Updated internal config properties
    FSM - Advanced 2.0.9

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    FSM - Foundation 2.0.9

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    Generative AI Controller 14.2.2

    New: Added support for capabilities provided by newest AI models (Latest Azure OpenAI, Gemini, and Claude models)
    Google Gemini Spoke 1.6.2

    Fixed an issue in Google Gemini Spoke OEM actions where additional headers were not being sent correctly.
    GRC Common GenAI 22.5.1 **New** None **Changed** ServiceNow Otto for Integrated Risk Management branding is now applied across relevant products.All references to "Now Assist for IRM" have been updated to "ServiceNow Otto for Integrated Risk Management" in the Australia Patch5 and Zurich latest patch releases. **Fixed** None **Removed** None
    GRC Shared GenAI 22.5.1

    Changes

    • Multiple record association (MRA) security enhancements: Authorization validation has been strengthened within MRA workflows to consistently enforce access checks during record association operations.
    • Query Range ACL enhancements: Improved application security by adding query range access controls and strengthening authorization checks across supported data models. This helps ensure users can access only the data they are authorized to view.
    Group-Action Framework 7.2.1

    --- AI Generated Release Notes ---

    New:
    • Admins can now grant report-view access to additional data tables for users with the data report viewer role, enabling broader visibility in dashboard visualizations.
    • Incremental clustering capabilities have been introduced for apps like Agent Advisor, Suggested steps allowing the system to process and group data as they come in
    • GPT SMALL will now be the default model for GAF skills, enabling enhanced skill processing and evaluation.
    Changed:

    Incremental clustering handler logic has been updated to improve prediction accuracy and workflow processing for Agent Advisor features.
    Hardware Asset Management - Advanced 1.0.4

    This app extends ServiceNow Otto capabilities for Hardware Asset Management through a subscription model. This release updates app dependencies to the latest versions while maintaining compatibility with the Hardware Asset Management - Advanced app.
    HCLS - Advanced 3.0.3

    Minor typo correction.
    HCLS - Foundation 3.0.3

    New: Dependency version fixes and branding fixes.
    HCLS - Prime 3.0.4

    Changed:: Dependency version fixes and branding fixes.
    HR Voice AI Agents 2.3.11
    • Fixed:
      • Fixed issue retrieving expenses for Zoho agent fails
      • Fixed issue with HR case creation agent needing an HR role.
    HRSD - Advanced 2.2.2 New:

    Otto skills and a refreshed user interface for Otto.
    HRSD - Foundation 2.2.1 New:

    Otto skills and a refreshed user interface for Otto.
    HRSD - Prime 2.2.2 New:

    Otto skills and a refreshed user interface for Otto.
    Insights Clustering Utils 3.3.1

    No major changes.
    Integrated Risk Management Advanced 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Foundation 22.5.1 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Prime 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    IRM Compliance GenAI 22.5.3

    Changed:

    ServiceNow OTTO Branding Updates: The IRM Compliance GenAI user interface now reflects ServiceNow's OTTO branding. All references to "Now Assist" have been updated to "OTTO" in UI labels, navigation, and help text.
    IRM Risk GenAI 22.5.1
    • Changed:
      • Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
      • Note: These branding updates are fully supported on AP5. Customers using AP4 will continue to see legacy branding elements and could notice missing icons on a few buttons until they upgrade to AP5.
    IT Service Management 3.2.5

    New:

    • Simplified request experience for order guides on Employee Center: For requests submitted through order guides, employees see the parent Request (REQ) as the primary entity in the order confirmation page, My Requests list, and activity filtering. Approval workflows for these order guide requests and email notifications operate at the REQ level, providing a unified view of multi-item requests.
    • Simplified Request on Employee Slate: Initial support for the simplified request experience on Employee Slate, enabling request simplification for both new and upgrade customer paths.
    IT Service Management Advanced 3.2.6

    No changes
    IT Service Management AI agent collection 11.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITOM - Advanced 1.1.3 New:Cryptographic Asset ComplianceCentralized cryptographic asset visibilityAssess the quantum safety of your certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory, giving you a unified view of your organization's quantum safety posture. Policy-based risk indicatorsIdentify at-risk cryptographic assets, including risks like outdated algorithms, untrusted certificate authorities, and expiring certificates, helping you focus remediation efforts where they matter most. Post-quantum cryptography (PQC) compliance and quantum vulnerability dashboardsTrack PQC compliance status and quantum vulnerability through purpose-built dashboards. For example, certificates using RSA are automatically tagged as quantum-vulnerable, enabling data-driven migration planning toward quantum-resistant algorithms. Dependency graph for impact analysisVisualize where each cryptographic asset is used across your environment with an interactive dependency graph and assess downstream impact before initiating migration, reducing the risk of service disruption. AI-driven analysis and recommendationsGet AI-generated insights for each identified cryptographic asset, including recommended next steps to guide remediation and migration planning. AI Agents for Observability Extend alert analysis capabilities with the Azure Monitor MCP Agent and Gemini Cloud Assist A2A Investigation Agent in the analyze alert impact agentic workflow. Changed:AI Agents for Service Level Objective ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for SLO. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. ITOM AI Agents for Service Mapping ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. AI Agents for Observability ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. LEAP Now Assist is renamed to ServiceNow Otto. All references to Now Assist are renamed and relevant images updated. Fixed:ITOM URL Discovery You can now add one or more URLs to targeted discovery from the Other URLs tab and the domain details page in the ITOM URL Discovery for SAM dashboard without receiving an error.
    ITOM - Prime 1.2.1

    ITOM - Prime provides the following capabilities:

    • AIOps AI Specialist - controlled availability
    • AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions.
    • AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New:Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution.
    • AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.
    • AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently.
    • AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability.
    ITOM AI Agents For Service Mapping 1.4.1
    • Changed:
      • ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
      • The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    ITSM - Advanced 2.3.3 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Foundation 2.3.3 New:

    Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.

    Changed:
    • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
    • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
    • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Prime 2.3.3 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Keyboard Shortcuts AI Skills 1.0.4

    Generally Available Compatibility: Support for Next Experience interfaces where keyboard shortcuts are configurable
    Knowledge Center 31.12.11

    Auto-update, auto-merge and otto branding updates
    Knowledge Graph 8.2.1

    Graph query builder to traverse through Knowledge Graph
    LEAP 4.2.1

    Changed: Now Assist is renamed to 'ServiceNow Otto'.
    Legal Service Delivery - Prime 1.0.14

    Changed: ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.
    List AI Experience 3.1.4

    Changed:

    • Updated logos to new Otto logos and removed any references to Now Assist for AI filter assist, Track record list change, and multi record actions
    • Replaced NowLLM with Gemini for Track record list changes
    Microsoft Azure OpenAI Generative AI Spoke 3.12.3 Fixed an issue in Azure OpenAI Spoke where multi-turn GPT conversations failed due to message input not being passed as JSON type. Fixed an issue in Azure OpenAI Spoke where Tool Calling was not supported in Streaming (SSE) mode for GPT-5.4 in GAIC.
    Model Context Protocol Client 2.3.2

    Added description field to the MCP server for a better discovery

    Pre-work for supporting MCP servers to assistants
    Model Context Protocol Server 1.7.2

    New:OAuth Client Registration wizard: register an inbound OAuth client for your MCP server using a guided setup (name and redirect URL) instead of configuring it manually.- In-console tool testing: list and run any tool directly from the MCP Server Console to validate it before making it available to clients.- Tool visibility controls: choose which tools are visible in the console and to connected MCP clients.- Tool annotations: tools now indicate whether they are read-only, destructive, or display a friendly title, so AI clients like Claude can skip confirmation prompts for safe, read-only actions.- Improved separation between production and sub-production traffic, so testing and development activity no longer competes with production usage.

    Changed:Expanded request tracing, so administrators can follow a single tool call from start to finish.- Improved throughput and scaling, supporting significantly more concurrent users without performance degradation.- Enhanced monitoring for rate limits and platform guardrails to help administrators stay ahead of usage issues.

    Fixed:Performance and scaling fixes that address slowdowns under higher concurrent usage.

    Removed:None.
    Now Assist for Digital End-user Experience (DEX) 5.1.2

    A new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix from killing resource-heavy processes to freeing up disk space.This change integrates with ZTS so will not be published until ZTS is GA.
    observ-ai-agents-app 6.2.3

    New:

    Added the following agents to the Analyze alert impact agentic workflow:
    • Gemini Cloud Assist A2A Investigation Agent
    • Azure Monitor MCP Agent

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    Operational Sustainability Management Advanced 22.5.1

    Changed:

    ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    Platform AI Agents and Skills 13.2.3
    • New:Identify Escalation Signals agentic workflow now includes suggested actions, to help fulfillers take action on potential escalations.
    • Changed:
      • Updated the Generate my work plan agentic workflow summary and reasoning to make it more understandable and relevant to end users.
      • Enabled citations for resolution notes. Users can directly reference which work note/comment/KB section the resolution note came from and navigate there.
      • Agentic workflows can now be triggered using survey record number in the utterance.
      • Updated branding of Now Assist to Otto, inline with the Otto directive.
      • Performance improvements to the Analyze task trends agentic workflow.
    • Fixed:
      • Added "Show Citations" toggle in the NAA guided-setup wizard for Record Resolution Notes
      • Fixed greetings appearing in the Branded Email response generated by LLM
      • Added 3P model support for replan skill as part of Generate my work plan agentic workflow
    POM - Prime 1.2.5

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    Privacy Management Advanced 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    Public Sector Digital Services AI Agent Collection 1.6.0

    ServiceNow Otto Rebranding
    Query Generation 6.2.1

    New:

    Indicator Configuration Allows users to promote indicators manually in AI Search results.
    Query Orchestrator 1.3.1

    Changed: Updated internal application components to support ongoing platform enhancements
    Recommendation template 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    Recommended Actions for Security Operations 2.3.3

    Changed:

    Now Assist has been rebranded as ServiceNow Otto.
    RSM - Advanced 1.1.1

    Changed:

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    RSM - Foundation 1.1.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    RSM - Prime 1.1.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    Sales and Order Management for Technology Provider - Advanced 1.0.7

    Underline application released
    Sales and Order Management for Technology Provider - Prime 1.0.6

    SKU plugin
    Sales and Order Management for Telecommunications - Advanced 2.2.2

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    Sales and Order Management for Telecommunications - Prime 2.2.1

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.6

    SKU plugin
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.8

    SKU Application Container
    Sales Development AI Agents 1.0.10

    Fluent based development support added.
    Screen Summarization 1.2.6

    Updated icon and wording to align with ServiceNow's latest AI visual experience
    Service Exchange - Advanced 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    Service Exchange - Foundation 1.1.7

    Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    Service Exchange - Prime 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    ServiceNow AI Lens 8.0.1
    • New:
      • Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields - no installation required.
      • Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field.
      • Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously.
      • Choose how AI Lens opens when you start a session - from your browser or the desktop application. You can update this preference at any time.
    • Changed:Updated the AI experience branding in AI Lens to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto Agents for requestor 3.7.2

    Approval checklist generation skill now supports passing the request body in place of the Approval ID.

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    ServiceNow Otto AI Agents 8.2.10

    AI Agent Studio

    This release replaces the previous Studio experience with a redesigned interface built to make AI agent creation faster, clearer, and more automated without losing any of the capabilities you rely on today.

    What's the same

    Everything you could build before, you can still build. All AI agent types, tools, configurations, triggers, and security settings carry forward. Your existing AI agents are not affected.

    What's new

    • Agent Advisor: Not sure where to begin? Agent Advisor recommends opportunities tailored to your environment, so you can go from a blank slate to a working AI agent in minutes. Cold start is no longer a barrier.
    • Visual node canvas: A new visual canvas shows how your AI agents connect to tools and other AI agents in workflows, all in one view. No more jumping between tabs to understand what your AI agent is doing.
    • Split view for building and testing: Test your AI agent as you build it, side by side in the same view. Catch issues early and iterate in place, rather than finishing a build and discovering problems later.
    • Test setup improvements: Objectives from past runs are now available for easy selection when setting up a new test, reducing repeat configuration effort.
    • ACL explainability: When an access control check fails during a single test run, a contextual experience now surfaces to explain why, making it easier to diagnose and resolve permission issues.
    • Evaluation run history: A list of past evaluation runs is now accessible in the Activities section, giving you a clear record of AI agent performance over time.

    Getting started

    AI Agent Studio is accessible from the same entry point as before. If you have existing AI agents, they will appear and function as expected. No migration steps are required.
    ServiceNow Otto AI web agent 32.0.6
    • New:
      • Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state.
      • Three new system properties let you configure how adaptive desktop actions step history is compacted:
        • sn_naa.web_agent.compaction_enabled
        • sn_naa.web_agent.compaction_history_limit
        • sn_naa.web_agent.summarization_batch_size
    • Changed:
      • Adaptive desktop actions are now batched for better performance. Multiple actions execute per LLM call instead of one call per action that reduces the round-trip latency that previously limited production readiness.
      • ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto context menu 3.8.3
    • [Otto Directive]: Renaming of Now assist to ServiceNow Otto
    • Defect fixes and minor performance enhancements
    ServiceNow Otto Conversational Data Collection 10.2.8
    • Fixed:
      • Custom skills display line breaks incorrectly in Now Assist Panel.
      • Data Collector doesn't trigger search after 3 retries.
      • Skill name is incorrectly extracted during slot filling.
      • User responses aren't translated back during dynamic translation.
    ServiceNow Otto for Accounts Payable Operations (APO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for AI Control Tower 23.3.1

    See release notes for AI Control Tower
    ServiceNow Otto for AI Search 17.2.7

    Changed:

    Now Assist in AI Search has been renamed to ServiceNow Otto for AI Search, reflecting ServiceNow's broader AI product branding. References throughout the product experience have been updated accordingly.

    Fixed:

    • Synthesized Answer consistency for Gemini and Anthropic models. Addressed inconsistent prompt instructions that resulted in field to sometimes appear under and sometimes be missing altogether, causing streaming issues.
    • Added sys_property gate to skip catalog price field in GR citation builder to avoid performance degradation.
    ServiceNow Otto for AIRC 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for App Engine 29.2.7

    Changed: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Care Team Operations 2.0.6

    Now Assist for Care Team Operations has been renamed to ServiceNow Otto for Care Team Operations.
    ServiceNow Otto for Code 28.5.28
    • Changed:Name change from Now assist to ServiceNow Otto.
    • Fixed: General fixes and enhancements.
    ServiceNow Otto for Collaborative Work Management (CWM) 6.2.3
    • New:SPM's Project Workspace now has an integration with Collaborative Work Management
    • Changed:
      • Relationships for any task types can added now using Task number/id instead of just Task description.
      • Now Assist is now rebranded as ServiceNow Otto
    ServiceNow Otto for Configuration Management Database (CMDB) 4.2.0
    New
    • Added summarization to the CMDB success advisor for HAM dashboard
    • Added summarization to the CMDB success advisor for Data Foundations dashboard

    Fixed: Security fixes
    ServiceNow Otto for Contract Analysis 1.0.15

    Starting with v1.0.15, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    ServiceNow Otto for Contract Management Pro 2.4.6

    Changed: ServiceNow Otto is the new AI experience brand. Now Assist in Contract Management is now ServiceNow Otto for Contract Management Pro.
    ServiceNow Otto for Conversational Spokes 1.1.2

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Core Business Suite 3.3.2
    • Added new AI skills module under the Platform module on Configuration console. It enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging duplicate articles to eliminate redundant content
    • Shipped Now Assist search sources for all the business units to generate knowledge article from the BU case tables on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    ServiceNow Otto for CPQ 1.1.4

    App dependency for sn_cpq_cfg_ai_a2a2. Support enforced for min glide version of Australia Patch 2 and Zurich Patch 10 respectively
    ServiceNow Otto for Creator 29.5.6
    Changed
    • ServiceNow Otto branding
    • Please click on the individual dependent apps included with this package for detailed release note information.
    ServiceNow Otto for CSM Complaint Case 2.2.1

    App renamed to ServiceNow Otto for CSM Complaint Case.
    ServiceNow Otto for CSM Major Issue Management 1.2.4

    Rename the app to Now Assist for CSM Major Issue Management.
    ServiceNow Otto for Customer Service Management (CSM) 14.2.0

    Changed:

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Customer Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto for Document Voice 2.0.9

    Changed:

    Enhanced the voice QandA experience.

    Fixed:

    Fixed a few UI issues that occurred when closing voice QandA sessions.
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for Employee Experience 4.4.3

    Otto rebranding: All references to AIA, Moveworks, or Now Assist are replaced with Otto throughout. You can see Otto as the assistant in all relevant interfaces and documentation.
    ServiceNow Otto for Enterprise Architecture (EA) 7.5.2

    New:

    Added support for linked text in Enterprise Architecture query agent responses. Selecting a linked record opens that record directly in Enterprise Architecture Workspace.

    Changed:

    Rebranded Now Assist to ServiceNow Otto. The product name Now Assist for Enterprise Architecture is updated to ServiceNow Otto for Enterprise Architecture as part of the rebranding initiative.
    ServiceNow Otto for Enterprise Asset Management 1.1.2

    Changed: All visible references to "Now Assist" have been updated to "ServiceNow Otto" to ensure consistent branding.
    ServiceNow Otto for Error Framework 1.1.9

    Changed: AMB Insights introduced.
    ServiceNow Otto for Field Service Management 11.0.6

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    ServiceNow Otto for Finance and Procurement 7.1.0 Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for FSC Common is now ServiceNow Otto for Finance and Procurement.
    ServiceNow Otto for Financial Services Operations (FSO) 3.4.2
    Changed
    • Updated internal application components to support ongoing platform enhancements.
    • Updated "ServiceNow Otto" branding for ServiceNow Otto for Financial Services Operations (FSO).
    ServiceNow Otto for Hardware Asset Management 4.7.0

    This release rebrands Now Assist to ServiceNow Otto. Previous references to Now Assist inside Hardware Asset Workspace have been replaced with new verbiage.
    ServiceNow Otto for Health and Safety 1.5.1 New:

    Unified AI branding across Health and Safety interfaces. All customer-facing references to "Now Assist," "Moveworks," and "AI Experience" have been replaced with "ServiceNow Otto" in Health and Safety. Design review has confirmed consistency across UI elements, tooltips, images, and documentation.

    Changed:

    GenAI capabilities now default to third-party model providers. Four Health and Safety GenAI features have updated their default model provider from Now LLM to the best-performing third-party provider (Azure OpenAI, Google Gemini, or AWS Claude) per capability. No Now LLM defaults remain in GenAI workflows.
    ServiceNow Otto for HR Service Delivery (HRSD) 13.4.1

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    New:Skills released:Activity Response Generation skill:

    • Actions surface in case record: Suggest response, Post response, Refine
    • "Suggest a response" generates a relevant, non-empty AI response for an HR case with sufficient activity context
    ServiceNow Otto for ICW 1.1.0

    Changed in this release: ServiceNow Otto for Industrial Connected Workforce is the new name for Now Assist for ICW.
    ServiceNow Otto for Impact 5.0.2 What's changing As part of ServiceNow's broader move to unify its AI capabilities under one brand, ServiceNow Otto, several Now Assistpowered skills within Impact have been renamed. This is a branding update only the underlying functionality, workflows, and outputs you rely on today are unchanged. What this means for you
    • Any menu labels, skill names, or references to "Now Assist" for these two capabilities will now show as "Otto" across the Impact UI.
    • How you invoke these skills, the outputs they generate, or your entitlements/licensing remains the same.
    ServiceNow Otto for Integrated Risk Management 22.5.0

    **New**

    None

    **Changed**All references to "Now Assist for IRM" have been renamed to "ServiceNow Otto for Integrated Risk Management" in the Australia Patch4 and Zurich latest patch versions.

    **Fixed**

    The display properties for ServiceNow Otto for Integrated Risk Management plug-in updated, so that System Admins can install this plug-in. Install-as-dependency settings also have been updated to ensure correct application visibility and dependency management.

    **Removed**

    None
    ServiceNow Otto for Integration Hub 2.3.2

    Changed: Name change from Now assist to ServiceNow Otto
    ServiceNow Otto for IT Operations Management (ITOM) 2.9.2
    • New:AIOps AI Specialist:
    • Changed:
      • All Now Assist references changed to ServiceNow Otto.
      • AIOps AI Specialist:
        • AIOps AI Specialist auto-assignment no longer overrides human ownership. The AIOps AI Specialist will not automatically take over alerts already assigned to a human operator, reducing unwanted reassignments and keeping accountability clear.
        • When the AIOps AI Specialist is manually triggered on a human-assigned alert, the alert returns to its original owner after AI processing with configuration options to control behavior for noisy or previously assigned alerts.
    • Fixed:AIOps AI Specialist
    ServiceNow Otto for IT Service Management (ITSM) 17.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ServiceNow Otto for Knowledge Management 30.12.12

    Auto-update, auto-merge and otto branding updates
    ServiceNow Otto for Legal Service Delivery 1.9.4
    • Changed:ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.
    • Fixed:The ServiceNow Otto panel now starts a single chat session for a legal request record instead of opening multiple concurrent sessions.
    ServiceNow Otto for Operational Sustainability 22.5.1

    Changed

    ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    ServiceNow Otto for Opportunity Management 1.1.8

    Changed :

    Renamed the plugin from Opportunity management AI feature" to "ServiceNow Otto for Opportunity Management

    Fixed :

    Provides more clear Error messages on Claude for a few scenarios.
    ServiceNow Otto for Order Management 2.3.2

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Order Management. Your product entitlements remain unchanged. There is no change to functionality or existing customer configurations.
    ServiceNow Otto for OT Service Management 3.1.5

    New: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Platform 12.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Advanced 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Foundation 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Prime 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Privacy Management 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for Process Mining 3.2.0

    Changed the default NowLLM provider to a 3p model provider(Amazon bedrock)- Unable to Edit without creator role issue- Made GenAI Skill access rules customizable- Move GenAI skills to platform
    ServiceNow Otto for Public Sector Digital Services (PSDS) 2.5.0

    ServiceNow Otto Rebranding
    ServiceNow Otto for Purchase Order Management (POM) 1.3.4

    Changed: Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for Retail Service Management 1.5.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    ServiceNow Otto for RPA Hub 5.1.1

    Changed: Updated the AI experience branding in RPA Desktop Design Studio to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto for Sales and Order Management for Telecommunications 4.2.2

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    ServiceNow Otto for Sales Automation 1.1.6

    New

    Fluent-based development support has been added.

    Changed

    The app has been renamed from "Now Assist for Sales Force Automation (SFA)" to "ServiceNow Otto for Sales Automation"
    ServiceNow Otto for Security Incident Response (SIR) 6.4.5

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.

    Fixed:

    Correlation Insight skill now supports optional security incident ID for MCP.
    ServiceNow Otto for Security Incident Response Integration Toolkit 1.2.5 Fixed:

    Rebranded "Now Assist" to "ServiceNow Otto" across the application.
    ServiceNow Otto for Service Exchange 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    ServiceNow Otto for Service Quality 2.1.2
    • New:ServiceNow Otto is the new AI Experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Service Quality. Your product entitlements remain unchanged.
    • Changed:The engine that evaluates a case when it's closed now runs as a single streamlined step instead of a longer chain of internal steps to minimize failures points.- The loading time of the Automated Quality Assurance dashboard is optimized to handle large number for records.
    ServiceNow Otto for Setup 4.0.2 Changed:

    Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Setup Core 3.0.5 Changed:

    Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Smart Assessment Engine 22.5.6

    Changed

    ServiceNow Otto branding is now implemented across the Smart Assessment Engine (SAE) AI user interface. All customer-facing references to "Now Assist" in SAE AI UI elements, labels, tooltips and images have been replaced with "ServiceNow Otto".
    ServiceNow Otto for Software Asset Management (SAM) 10.4.0

    Starting with v10.4.0, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    ServiceNow Otto for Sourcing and Procurement Operations (SPO) 10.1.0

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for Sourcing and Procurement Operations is now ServiceNow Otto for Sourcing and Procurement Operations.
    ServiceNow Otto for Spoke Generation 2.0.1

    Changed: Servicenow Otto rename changes
    ServiceNow Otto for Strategic Portfolio Management 9.8.0

    New:

    • Use the Budget Overrun insight card in Portfolio AI Insights to view real-time analysis of planning items with forecasts over budget, including impact assessment, root cause analysis, and recommended next steps to proactively manage budget overruns and allocation decisions.
    • Updated all customer-facing references from "Now Assist" to "ServiceNow Otto" across SPM products and UI components.
    • Access a dedicated AI Overview tab for demand summarization on the demand record page.

    Changed:

    • Project QandA now supports questions about work notes and dependencies on a project.
    • Improved the performance of AI project status report generation to create draft reports faster.
    • Improved the output quality and performance of goal insights generation.
    • Improved AI-identified risk generation with minor functional enhancements.
    ServiceNow Otto for Supplier Lifecycle Operations (SLO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for Talent 1.9.2

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    In this version, Now Assist for Talent app has been renamed to ServiceNow Otto for Talent.
    ServiceNow Otto for Telecommunications Service Management 2.2.1

    Otto Rebranding
    ServiceNow Otto for Telecommunications, Media and Technology (TMT) 6.0.13

    Meeting V2 Agent is getting shipped
    ServiceNow Otto for Third-Party Risk Management 22.5.0 Updated
    • Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    ServiceNow Otto for Threat Intelligence Security Center 2.4.0

    New:

    Added support for Google Gemini 3.5 Flash and OpenAI GPT 5.4 mini models for Case summarization.

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.
    ServiceNow Otto for Unified Security Exposure Management 5.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    ServiceNow Otto for Vault 2.2.2
    • Changed:
      • Starting with Australia Patch 5, Now Assist for Vault is now ServiceNow Otto for Vault. This name change reflects the evolution of AI assistance on the platform into a conversational, agentic AI experience. All existing functionality, configurations, and AI-powered security capabilities are unchanged.
      • Azure OpenAI is now the default model for all AI assets in ServiceNow Otto for Vault, including the Discovery data pattern grouping skill and the Data Discovery Job Summarization skill. Existing configurations that use the Now LLM Service continue to work as before, and you can still select the Now LLM Service manually.
    ServiceNow Otto for Virtual Agent 21.0.6

    --- AI Generated Release Notes ---

    New:

    Admins can now configure document upload at the assistant level. Admins can enable or disable document upload for each assistant, ensuring consistent behavior across all user interactions.

    Admins can create and assign MCP Server connections to assistants. Admins can set up MCP Server connections in AI Agent Studio, assign them to assistants, and configure role-based access for premium chat experiences.

    Admins can enable or disable estimated wait time display for Live Agent in Chat menu items. The option to show or hide estimated wait time is now available for Chat menu items of type 'Chat.'

    System prevents creation of duplicate Chat menu items of type 'Chat' within an assistant. Only one Chat menu item of type 'Chat' can exist per assistant.

    Playbook skills are now supported in AI search sources for premium chat. The system returns playbook skills in applicable searches, enhancing Playbook visibility for ServiceNow Otto panel assistants.

    Admins can define custom persona policies, including parametric memory settings. A new Policy persona detail type is available, allowing admins to specify custom instructions such as disabling parametric memory.

    Admins can disable the test assistant button when prerequisites are not met. The test assistant button is disabled unless the assistant is active and required configurations are complete.

    Changed:

    Product branding and assistant names updated from "Now Assist" to "ServiceNow Otto." All UI components, pages, and customer-facing materials now reference "ServiceNow Otto" instead of "Now Assist," including Assistant Designer, chat headers, and default assistant names.

    Search source names and topic names updated to be more customer-friendly. Multiple search sources and topics have been renamed to descriptive, user-focused labels.

    Enhanced Chat branding UI now clarifies dependency on selected branding profile. The branding configuration page clearly indicates that Enhanced Chat's branding relies on the selected profile.

    Basic details tab and AI agents tab enhancements. UI improvements include updated naming conventions, optional description fields, and clearer organization of assistant details.

    Welcome message management and AI prompt guidance improved for admins. Admins can select and manage localized welcome messages, update Voice AI agent content, and access in-product guidance for crafting effective AI prompts.

    Keyterm and pronunciation dictionaries added to the UI. Admins can manage keyterm and pronunciation dictionaries directly from the interface.

    Primary language configuration moved into the language config table. The system now inserts primary language records into the language table during deployment creation and updates logic for secondary language handling.

    Inactivity default timeout updated to 30 seconds. The system now uses a 30-second timeout for inactivity, replacing the previous 60-second default.

    Analysis tab now displays latency for all bot responses in voice mode. Latency values are shown next to timestamps for voice responses; chat mode displays a text flag.

    Secondary language edit functionality removed from the UI. The option to edit secondary language has been eliminated.

    Branding preview and disclaimers updated to reflect ServiceNow Otto branding. UI elements now show ServiceNow Otto branding in previews and disclaimers.

    Noise cancellation content updated for low, medium, and high categories. UI content for noise cancellation settings is revised for clarity and consistency.

    Fixed:

    Error in setting the Assistant nickname and specialization through the Personalization page has been resolved. Assistant personalization now works as expected.
    ServiceNow Otto for Virtual Agent Configurations 16.0.3

    Changed: Otto renaming changes.
    ServiceNow Otto for Voice Agents 5.2.4 New:
    • STT Key Term Dictionary Administrators can now configure custom key terms within language settings to improve speech-to-text recognition accuracy for domain-specific vocabulary.
    • Conversational Quality Controls Voice pacing and readability settings are now configurable via the Agents API, enabling more natural and controlled interactions.
    • Expanded Language and Voice Support Added support for the following languages: Finnish, Czech, Slovakian, and Ukrainian.
    • Fixed:
      • Resolved an issue where the Test Assistant UI displayed empty message bubbles when a secondary language was enabled.
      • Fixed a plan handler error that prevented incoming plan IDs from being accepted correctly.
      • Updated default values on out-of-box deployments to reflect current configuration requirements.
    Changed:

    Rebranding to ServiceNow Otto ServiceNow Otto is the AI experience brand going forward. All product references to Now Assist have been updated to the ServiceNow Otto naming convention.
    ServiceNow Otto for WDF 2.3.4

    Now Assist for Workflow Data Fabrics (WDF) has been renamed to ServiceNow Otto for Workflow Data Fabrics (WDF).
    ServiceNow Otto for Workplace Service Delivery (WSD) 1.1.20
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    ServiceNow Otto for Zero Copy Connector 2.0.6

    Name changes from Now Assist to Otto for Zero Copy Connector

    Defect fixing
    ServiceNow Otto in Document Management 4.0.6
    • New:
      • Smart Redaction: AI-powered redaction workflow integrated into the Document Viewer via ServiceNow Otto. Users can initiate a redaction scan to receive an AI-suggested list of sensitive content detected in the document (e.g., PII, financial data, classified terms).
      • AI-Suggested Redaction Codes: Each detected item is automatically mapped to a customer-configured redaction code list. Customers can define and manage their own redaction code taxonomy to match organizational or regulatory requirements.
      • Manual Code Override: Users can edit, override, or manually assign redaction codes on any detected item, giving full control over the final redaction output.

    Changed

    Fixed

    Removed
    SLO - Foundation 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    SLO - Prime 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    Software Asset Management AI Advanced 2.4.3

    Starting with v2.4.3, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    Software Asset Management AI Prime 2.4.2

    Starting with v2.4.2, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SPO - Foundation 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    SPO - Prime 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist references have been replaced with ServiceNow Otto.
    Standard ticket page summarization 1.3.3

    Updated to support the ServiceNow Otto brand.
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Technology Advanced 1.0.11

    SKU plaugin
    Technology Foundation 1.0.14

    SKU plugin
    Technology Prime 1.0.11

    SKU plugin
    Telecommunications Advanced 2.2.1

    Otto rebranding changes
    Telecommunications Foundation 2.2.1

    Otto Rebranding
    Telecommunications Prime 2.2.1

    Otto rebranding changes
    Telecommunications, Media and Technology - Advanced 1.0.10

    SKU related changes
    Telecommunications, Media and Technology - Foundation 1.0.12

    SKU plugin
    Telecommunications, Media and Technology - Prime 1.0.10

    SKU plugin
    Third-party Risk Management Advanced 22.5.0 Changed:
    • Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    Third-party Risk Management Professional Plus 22.5.0 Updated
    • Rebranded to ServiceNow OTTO, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    Threat Intelligence Security Center - Advanced 3.1.0

    New:

    Added support for Google Gemini 3.5 Flash and OpenAI GPT 5.4 mini models for Case summarization.

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.
    TNI - Advanced 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TNI and DCNAM AI Content Collection 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TSOM - Advanced 2.2.1

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TSOM - Prime 2.2.1

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    Unified Security Exposure Management (USEM) - Advanced 2.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    Unified Security Exposure Management (USEM) - Foundation 2.2.3

    Changed:

    Enhancements to support the ServiceNow Otto brand.
    Unified Security Exposure Management (USEM) - Prime 2.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    Table 34. Application versions carried forward (no changes)
    App name Version number Last updated
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for Discovery 3.2.1 2026-07-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Health and Safety 1.3.4 2026-07-09
    AI agents for Synthetic Monitoring 1.4.4 2026-07-09
    AI Help Framework 1.0.6 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Specialists for Security Incident Response 1.0.5 2026-07-09
    AI Websearch 4.1.0 2026-06-16
    Analytics Generation 4.1.15 2026-07-09
    App Generation 28.3.12 2026-07-09
    App Summary 29.4.0 2026-07-09
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Chat Recommendation 1.8.3 2026-07-09
    CMDB MCP Server 1.0.1 2026-07-09
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.5.0 2026-07-09
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    Flow Execution Analysis 29.2.8 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Health and Safety - Advanced 1.0.6 2026-07-09
    Health and Safety - Foundation 1.0.6 2026-07-09
    Health and Safety - Prime 1.0.6 2026-07-09
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.3 2026-07-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    Manage Invoice Operations 1.1.2 2026-07-09
    Manage Order Operations 2.0.3 2026-06-16
    Manufacturing Commercial Operations Advanced 1.2.0 2026-07-09
    Manufacturing Commercial Operations AI agents collection 2.3.0 2026-07-09
    Manufacturing Commercial Operations Foundation 1.2.0 2026-07-09
    Manufacturing Commercial Operations Prime 1.2.0 2026-07-09
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.12 2026-07-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.6.0 2026-07-09
    Notifications Email Agents 2.2.0 2026-07-09
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist for Automation Center 1.2.4 2026-07-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0 2026-07-09
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Prompt Assistance 5.1.4 2026-07-09
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    POM - Foundation 1.1.2 2026-06-16
    prompt-management 2.0.6 2026-07-09
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 29.2.5 2026-05-05
    Voice input for Now Assist 1.5.0 2026-07-09
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 2.3.19 2026-07-30

    Suite version 29.6.20260806 - Australia Patch 6

    Table 35. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.5.3

    Changed:

    Updated branding of Now Assist to ServiceNow Otto to align with the new branding guidelines

    Fixed:

    • Resolved Core IT installation override of agenticWorkflowsRoute property
    • Updated the access control to ensure ITIL users do not have unintended access
    • Fixed:ServiceNow Otto panel in portal to render when web embeddables is enabled
    Advanced Approval Management AI 1.1.1
    • New:
      • Enable sales agents and approvers to add ad-hoc approvers from Claude Desktop.
      • Enable sales agents to recall approval requests from Claude Desktop.
    Agentic Contact Center for Banking 1.4.4
    Changed
    • Updated internal application components to support ongoing platform enhancements.
    • Updated "ServiceNow Otto" branding for Agentic Contact Center for Banking.
    Agentic Contact Center for Insurance 1.3.2

    Changed: Updated "ServiceNow Otto" branding for Agentic Contact Center for Insurance.
    AI Admin Center 5.1.9 New:Generally available

    New public API (script include) exposes automation-opportunity data globally.

    New:Lit.JS user experience only (selected users)
    • AI readiness: Single hub for all activation-ready skills and AI agents; filter by type, metrics with change indicators, activate, expand for details, re-run assessment.
    • Monitor tab: Cross-repo analytics in a new sidebar entry (Overview, Performance Explorer, Business Value widgets).
    • System property registry: Browse/search/filter AI properties by domain and editability; view details; edit eligible single-value and boolean properties in-UI with audit logging (masked, multi-value excluded).
    • Upgrade readiness pre-check: AI-specific impact report vs target releases at-risk customizations, changed behaviors, deprecated features, new config options, with remediation and exports.
    • AI Agent Advisor: Create/edit custom data sets, define cost profiles, new views for OOTB agents and clusters, including step pages.
    • AI Search integrated into the discover flow.
    • Self-healing AI agent skill support added to AI Agent Advisor.
    • Automation opportunity backend wired into shared AI Readiness and Asset Inventory components for ready-to-activate.
    Changed:Generally available

    Otto rebranding: all Now Assist Center references updated to AI Admin Center.

    Lit.JS only (selected users)
    • AI Optimization renamed to AI Readiness, with updated filters, components, and design across Health, Ready-to-Activate, Data Quality tabs.
    • Ready-to-Activate table refactored with snow-list.
    • Plan Upgrade adopts snow-list and August UI tweaks; category filter pills removed, sub-filter pills retained.
    • Customizations tab (Upgrade Pre-Check): Action-button nav to file details, more filters, breadcrumb mapping, better consistency.
    • Instance Health stream shows all inactive agents and OOTB skills ready to activate.
    • Data Quality tab adds an Estimated Effort column.
    • Localization standardized via aiux-services i18n.
    • Accessibility verified and fixed across all pages.
    • Typography tokens and rules established.
    • Snow-design-system components made Horizon 2.0-compliant on Home, Agent Advisor, Opportunity Detail.
    • Now Assist Admin refactored for Lit.JS/Horizon 2.0 Model Mgmt/Versions, Experiences, Edit Model Providers, DT Languages.
    • Sidebar adopts latest karuna side-nav and top header (navigation, logout, impersonate, scope-picker).
    • "New version available" indicator added to the AI Readiness page.
    • Agent Advisor resolution steps and modal updates for OOTB agents.
    • AI Agent Advisor settings/list pages show updated timestamps, cost-profile fields, cluster mapping.
    • AI Readiness Overview tab adds graph components for Health, Data Quality, Ready-to-Activate metrics.
    • System Property Registry supports cross-scope edits with scope-aware, role-accurate UI.
    • Upgrade Pre-Check supports async run orchestration and per-file review.
    Fixed:Generally available

    NAA KAA Auth dependency removed; Skills config now uses SkillConfig instead of the REST API.

    Lit.JS only (selected users)
    • UI/stability: Blank-page loads, broken AI Solution page, dark theme, missing nav loaders, Otto Panel images, "Loading Now Assist" hang.
    • Navigation: Failing menu/workspace redirection and a broken Home "View All" control.
    • AI Readiness/Instance Health: disabled Re-Run Assessment button, missing AI Solution count, skill-activation and rapid-action-card display issues.
    • Agent Advisor/Agent-Miner/Automation Opportunity: Page-load latency, missing Activate button for inactive configs, savings-projection count error, minor list/resolution defects.
    • Asset Inventory: Asset details not displaying and skill-type asset-page rendering.
    • Localization: Translation gaps and 5.1 localization warnings across Lit and UI Builder.
    • Access/roles: Updated nac_user access on settings sub-pages; Agent-miner role scoping.
    Removed:Generally available

    Platform-app dependencies eliminated; platform apps now function independently.

    Lit.JS only (selected users)

    Pre-built automation workflows no longer accessible or visible.
    AI Admin Hub 10.2.3

    Release Notes

    ServiceNow Otto Renaming: Now Assist Admin Console has been renamed to AI Admin Hub, reflecting the broader ServiceNow Otto brand transition all references to "Now Assist" in the console UI, navigation, and skill surfaces have been updated accordingly.

    Usage Alerts and Rule Engine: Administrators can now configure threshold-based alert rules on assist consumption and execution count in AI Admin Hub, receiving proactive in-console and email notifications before assist pool exhaustion or runaway skill invocations impact platform performance.We can acccess usage alerts from settings section in Ai admin hub(formerly Now Assist Admin Console)

    Model Preview Program: Eligible US commercial Prime customers can now opt in to the Model Preview Program from AICT(AI Control Tower) to access new frontier AI models from Day 0 of availability for custom skills.
    AI Agent Advisor 1.3.2

    New* Recommend out-of-the-box agents alongside top problems AI Agent Advisor now surfaces recommended ServiceNow AI Agents directly alongside discovered opportunities in the same view.* Pre-generate agents for recommendations in AI Agent Studio and AI Admin Center (formerly Now Assist Center) Agents are pre-generated for matched recommendations, reducing time to creation from Agent Studio and AI Admin Center.* Surface AI Agent Advisor recommendations as insights in AI Control Tower Automation opportunities discovered by AI Agent Advisor are now visible as insights within AI Control Tower.* Mining custom tables and fields AI Agent Advisor can now analyze custom tables and fields, expanding opportunity discovery beyond standard incident and case data.Changed* Minor updates to UI - Removed the summary bar on list view, updated the list view columns and list view filtering.Fixed* No major defect fixes

    Removed* Nothing major removed in this release
    AI Agents for AIOps 1.11.3

    --- AI Generated Release Notes ---

    New:
    • Operator-reopened alerts get full AI investigation automatically. When a human operator reopens an alert that the AI previously closed as noise, the system bypasses noise classification for the rest of that alert's lifecycle and runs a complete investigation ensuring human overrides are respected and learned from.
    • ServiceNow Otto for ITOM branding is now applied. The Now Assist for ITOM app has been renamed to ServiceNow Otto for ITOM throughout the application.
    • Changed:
      • AI Specialist alert reassignment behavior has been enhanced. When the AI Specialist completes investigation or remediation on an alert originally assigned to a human operator, the alert is automatically reassigned back to the original owner, unless the alert was closed as noise or manually reassigned during AI processing. Audit trails and work notes reflect the reassignment, and configuration options allow admins to enable or disable this behavior.
      • Automatic triggering of AI Specialist on assigned alerts is now configurable. By default, the AI Specialist does not take over alerts already assigned to a human operator. This condition can be edited by admins if needed.
      • Manual triggering of AI Specialist now preserves alert ownership. When the AI Specialist is manually triggered on an alert assigned to a human operator, the alert is reassigned back to the operator at the end of execution. Feature flags control whether noisy alerts or previously assigned alerts are reassigned.
      • Alert closure by AI now records closure reason for downstream processing. When the AI auto-closes an alert, a durable marker is recorded indicating the closure was AI-driven, enabling correct handling on future reopen events.
      • Operator override flag and additional alert lifecycle data are now stored durably. A new JSON field on the AI session record captures operator overrides and other lifecycle facts, supporting robust reopen and investigation workflows.
    Fixed:

    The Alert Investigation "Related Changes" flow no longer causes excessive memory usage or out-of-memory errors that could lead to node restarts. The system now handles related changes efficiently during alert investigation.
    AI Agents for Core Business Suite 3.3.2

    Updated to support the latest version of the dependent apps.
    AI Agents for CSM - Complaint Case 1.5.1

    App renamed to Complaint Case AI Agent Collection.
    AI Agents for Customer Success Management 2.7.12

    Meeting related fixes
    AI Agents for Employee Experience 2.3.4 Updated to support the latest version of the dependent apps.
    AI Agents for Health Log Analytics 1.1.1

    Changed

    Internal naming conventions
    AI Agents for HR Service Delivery 7.2.1

    --- AI Generated Release Notes ---

    New:
    • AI Specialist now communicates ticket reassignment to users. When a ticket is reassigned from the AI Specialist to a human HR Agent, users receive a clear notification outlining next steps and expectations.
    • MCP server repository established for multi-tool development. The MCP server repository is now structured to support parallel tool development, with a baseline Hello World implementation and initial CI pipeline in place.
    • Changed:
      • AI workers migrated to DARE architecture. AI workers now operate on the DARE architecture, with all previous off-glide workflows tested to ensure uninterrupted functionality.
      • ZTSD L1 worker template compared and validated against OOB HR L1 worker template. All new, changed, or removed properties introduced by the ZTSD platform team have been identified and tested for correctness. Documentation of differences is complete.
    Fixed:Removed:

    HR Policy and HR Benefits removed from profile capabilities. Profile capabilities no longer display HR Policy and HR Benefits, leaving only relevant HR options for editing.
    AI Agents for ITAM 4.7.0

    Hardware Asset Workspace and Software Asset Workspace now feature ServiceNow Otto, replacing all previous references to Now Assist.
    AI Agents for Meetings 1.0.6

    This release introduces AI Agents for Meetings (sn_meeting_ai_ag), a new standalone plugin that delivers AI-driven meeting creation. The AI Agent monitors risk records and proposes complete meeting drafts automatically, with additional entry points available via a "Create Meeting" action on Engagement and Touchpoint forms and through the Now Assist conversational panel.
    AI Agents for Retail Service Management 1.5.1

    Changed the plugin name (AI Agents for Retail Service Management)
    AI Agents for Service Exchange Provider 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    AI agents for SLO 2.1.2 Changed:All customer-facing references to "Now Assist" have been updated to "ServiceNow Otto" throughout the interface, documentation, and support materials. The product functionality remains the same, but you will see the ServiceNow Otto name and branding everywhere you interact with your AI agent.
    AI Agents for Talent 6.0.0

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    AI Agents for Telecommunications, Media and Technology 6.1.2

    Otto Rebranding Changes
    AI Agents for Universal Request 1.1.2
    • Changed:Renamed the app to "AI Agents for Universal Request" as per Otto rebranding
    • Fixed:When the UR Agentic workflow kicks in and creates a HR case, Case is getting created but the HR Service field is empty and not getting populated.
    AI Agents for Workplace Service Delivery 3.3.8
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    AI Analytics 5.2.4 New:
    • Granular analytics for AI asset evaluations and performance - Users can now access detailed evaluation KPIs for deployed AI assets, including manual and automated evaluations, asset consumption metrics, and trendlines with benchmarks. The analytics dashboard supports custom date range filters and provides granular feedback indicators for conversation interactions, negative feedback reasons, and free-text comment usage.
    • Auto Evaluation dashboard with KPI cards and asset type filtering - The Auto Eval dashboard now displays KPI cards for asset health, evaluation status, and monthly assists, with filtering by asset type (agent, skill, assistant).
    • Detailed asset evaluation pages and asset lists - Users can view individual asset evaluation details, including latest scores, evaluation run history, and benchmark trendlines. Asset lists are available for auto evaluation, supporting drill-down and comparison.
    • Performance Explorer Skills tab with skill detail panel - The Performance Explorer now includes a Skills tab showing skill usage, feedback quality, unique users, and allows drill-down to detailed metrics for each skill, including Guardian safety indicators.
    • Custom date range filter for analytics dashboards - Users can select custom start and end dates for dashboard data, with selections persisting during sessions.
    Changed:

    Now Assist rebranding - All analytics screens, dashboard titles, and icons have been updated to reflect ServiceNow Otto for interactive surfaces and AI for background metrics.
    AI Authoring for Catalog Builder 7.4.1

    Rebranding: The "Now Assist" branding in conversational Catalog Builder has been replaced with "ServiceNow Otto", backed by new automated test coverage.
    AI Control Tower for Enterprise AI Foundation 1.8.3 This application is available for customers entitled to the AI Control Tower for the Enterprise Foundation SKU. Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed:

    Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI

    Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Control Tower for ServiceNow Otto 6.0.4

    Auto-installed app for all ServiceNow AI products
    AI Dashboard Insights 1.3.4

    New:

    • Personalized dashboard summary output
    • Improved summary for multi-page lists
    • Configurable default active skills in AI Admin Hub
    • Support for updated third-party models

    Changed:

    Renamed Otto context menu labels
    AI Data Explorer 5.2.6

    Changed:

    • UI improvements for data source view information
    • Otto rebranding for AI Data Explorer experience
    • AI Data Explorer skills made compatible with Default activation of Out-of-box skills in Now Assist Admin Console
    AI Data Kit 8.2.4
    • Added validations to ensure Dataset and Data Collection names are unique.
    • All in-product UI strings, labels, tooltips, banners, and documentation that mention "Now Assist" were retranslated and repackaged in line with the Otto naming guidelines.
    • Discovery Experience - DataKit Admins and analysts can search for datasets by either name or description.
    AI Desktop Actions 5.0.3

    Changed: Updated the AI experience branding in AI Desktop Actions to align with ServiceNow Otto naming and visual guidelines.
    AI Enhanced Recommended Actions 1.0.5

    New: Updated to support the ServiceNow Otto brand.
    AI Experience Framework Skills 1.3.2

    Introduce support for creating widgets in the new format, ensuring compatibility with the pro-code developer experience.
    AI for document designer 22.5.1

    New: AI-powered Word content generation now supports advanced third-party models. Users can generate and manage Microsoft Word report content using new AI models, including Gemini 3.5 Flash (with fallback to 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku, improving content accuracy and performance.

    Changed: ServiceNow Otto Branding Updates: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    3.3.2 This application is available for customers entitled to all AI Native SKUs or AI Control Tower for Enterprise (SU) SKU customers who want to upgrade to AI-native experience Discovery and Inventory New:

    Multi-tenant credential support for hyperscaler connectors

    Changed:
    • Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
    • Relationship mapping with Business applications (requires EA entitlement)
    • Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
    Removed:

    Legacy single-tenant discovery connectors

    Governance New: Pre-built compliance content Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws New:AI-enabled Risk and Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations Common Controls Alignment across frameworks to avoid duplication Changed: Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments Enhanced control recommendation engine powered by AI Removed:

    Manual control framework templates

    Security New: Data security and privacy enforcement rules integrated into AI system governance Real-time anomaly detection and alert capabilities for AI model behavior Compliance-aware data masking and redaction for regulated environments Changed: Security assessments now integrated into AI lifecycle workflows Enhanced visibility into data flow and AI model access patterns Monitoring and Value New: Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type Customizable evaluation templates for agent performance tracking Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span) AI-generated insights for automatic triage and troubleshooting of low-scoring agents Agent auto-discovery from observability logs to keep inventory current Changed: Performance trend tracking with frequency visualizations integrated into agent asset records Value templates now support real-time quality scores as acceptance rates for productivity calculations Sampling rate customization (1% to 100%) by metric for flexible observability coverage on external AI assets Retired Static evaluation frameworks Manual agent scoring processes AI Native Experience New:

    Insights and recommendations framework Duplicate asset detection insights and mark as duplicates
    AI Platform skills 3.1.4

    Changes made as part of Otto rebranding

    Plugin name changes and source display updates
    AI Skill Kit 9.2.4 Now Assist Skill Kit is now renamed to AI Skill Kit The default model provider for skills is now Azure (from NowLLM). Newly created skills will use Azure as the default provider unless explicitly changed
    AI slot-filling for catalog items 1.4.5

    New: Minor enhancements

    Fixed: Minor defects
    AI Troubleshooting 4.1.4
    • Troubleshoot setup issues for Now Assist in Virtual Agent, AI Search, and Now Assist skills in the Now Assist Admin console
    • Set up proactive error monitoring to automate checks for execution errors and alert when acceptable threshold is crossed
    • View actionable list of identified underlying issues for quick problem resolution
    AIOps Agentic Workforce 2.2.3 Changed:
    • The autonomous workflow now supports AWS Claude as an AI agent provider, improving compatibility with additional AI services.
    • The alert investigation insight prompt now accepts longer input, allowing for more detailed queries.
    • The Impact Agent search has been improved to return more relevant related issues.
    Alert Assist 3.11.3

    Changed: All "Now Assist" references across the application have been updated to ServiceNow Otto
    Amazon Bedrock Spoke 1.5.1 Fixed an issue in Amazon Bedrock Spoke OEM actions where additional headers were not being sent correctly. Fixed an issue in Amazon Bedrock Spoke where the Generative AI Controller streaming done-chunk double-encoded non-ASCII model output (em dash, curly quotes, accents) as ISO-8859-1, causing garbled thinking and tool_use inputs due to VAStreamConsumer not enforcing UTF-8.
    APO - Foundation 1.3.3

    The application captures dependencies, updated the plugin dependencies for this release.
    APO - Prime 1.3.3

    The application captures dependencies, updated the plugin dependencies for this release.
    App Engine - Prime 29.1.8

    Changed: Updated to support the ServiceNow Otto brand.
    App Life Cycle AI Agents 29.5.2

    Changed: Updated to support the ServiceNow Otto brand.
    Build Agent Premium 1.5.5
    • New:
      • New:Build Agent model integrations, including GPT-5.5, Gemini 3.5 Flash, and Opus 4.8
      • Ability to select model versions directly from the Build Agent chat panel within ServiceNow Studio
      • Ability to create new custom skills and rules at instance-wide, application, and user levels to tailor Build Agent's behavior
      • Run background scripts securely within app-build flows, with rollback, scope-restriction, and dry-run containment paths
      • Ability to handoff ServiceNow Otto conversations to Build Agent in Studio
      • Ability to run Build Agent in Developer Sandboxes, allowing for better collaboration and isolation
      • Automatically keep all the ATF tests in sync as your Build Agent written code evolves over time, toggled via the 'Sync ATF tests with app' setting for Build Agent
      • Automatically keep all the UI tests in sync as your Build Agent written code evolves over time, toggled via the 'Run UI ATF Tests' setting for Build Agent
      • Get prompted to generate ATF tests anytime you invoke Build Agent, enabled via Build Agent settings
      • Execute and troubleshoot ATF tests directly from the ServiceNow SDK
      • Support for new knowledge base access metadata type
      • More granular overview of tools per connected MCP server in Build Agent settings
      • Expanded MCP Server support, including AWS DevOps, Box, Postman, and Sentry
    • Fixed:
      • Context compaction enhancements
      • Sub Agent memory improvements
    Care Team Operations AI agent collection 2.0.4

    Fixed:: Dependency and branding fixes.
    Catalog Conversational Coverage 6.1.4

    New

    Minor enhancements.
    Chat Summarization for Virtual Agent 1.12.1

    Changes related to Otto Rebranding Directive
    Collaborative Work Management - Advanced 2.0.9
    • New:SPM's Project Workspace now has an integration with Collaborative Work Management
    • Changed:
      • Relationships for any task types can added now using Task number/id instead of just Task description.
      • Now Assist is now ServiceNow Otto
    Common AI Framework 2.0.2

    Changed:

    Enhancements to support the ServiceNow Otto brand.
    Content Understanding 7.0.4
    • New:
      • Now Assist in Document Intelligence is now Content Understanding. The suite extends beyond document extraction, with enhanced capabilities and AI agents that support document and image workflows, with more modalities coming soon.
      • Content Understanding is the multimodal AI portfolio that succeeds Now Assist in Document Intelligence. It includes the following capabilities: Extract information from documents skill and the Content insights AI Agent.
    Contract Management Pro - Prime 1.0.16
    • New:Conversational search results can be exported in multiple file formats.
    • Changed:ServiceNow Otto is the new AI experience brand. Now Assist in Contract Management is now ServiceNow Otto for Contract Management Pro.
    • Fixed:Contract fulfillers can trigger AI review for contracts stored in external storage.
    Conversation Evaluator 3.1.3 As part of our evolving model strategy, the default model for all skills is being migrated from NowLLM to a 3rd-party (3P) model. This change aligns with our ongoing efforts to enhance model capabilities, performance, and scalability across the platform. What's changing? The default model for all skills will transition from NowLLM to a 3P model. Existing skills that rely on the default model will automatically use the new default unless explicitly configured otherwise.
    Conversational Catalog Requests 7.2.3

    New: Minor enhancements

    Fixed: Minor defects
    Conversational Studio 11.0.2 New:
    • Bulk migration of Topics to AI Agents is now supported. Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool.
    • Auto Evaluation integration for migrated AI Agents. The Topics-to-AI Agents tool now integrates with Auto Evaluation, allowing users to review the quality of migrated AI Agents.
    • Dataset creation and evaluation for migrated Topics. Users can create datasets and run automated evaluations comparing migrated Topics and AI Agents, with comparison metrics displayed upon completion.
    • NLU deprecation banner in Asset Library. A legal-approved banner now displays in the Assistant Designer Asset Library when NLU assets are present or the NLU/Keyword filter is active. The banner includes a "Learn More" link to deprecation documentation and is dismissible per user session.
    • Assignment of active Assets to inactive Assistants. Users can assign active Assetsincluding Topics, Subflows, Actions, AI Agents, Agentic Workflows, and Custom Skillsto inactive Assistants via Asset > Conversational Settings, with clear differentiation between active and inactive Assistants in the UI.
    • Changed:
      • Test assistant button availability. The "Test assistant" button in Assistant Designer is now disabled when the Voice assistant is not active or prerequisites are incomplete.
      • Asset pages and Asset Library updates. The Asset pages and Asset Library have been updated to reflect new design standards and improved usability.
    Fixed:

    Migrated Topics now correctly display their migration status. The system accurately discerns the "isMigrated" state for NLU topics, resolving previous inconsistencies.
    Conversational subflows and actions 30.0.4

    Changed:

    • Discontinued Now LLM to use third-party model for CSA Skills
    • Renamed Now Assistant to ServiceNow Otto in CSA Side Panel
    • Created the required Query_range ACLs as per Cobalt raven directive
    Core Business Suite 3.3.2 Knowledge management
    • Shipped out-of-the-box knowledge bases defined at two levels: individual business unit knowledge bases (Human Resources, Legal, Source to Pay, Workplace Services, and Health and Safety) and a CBS aggregate knowledge base.
    • Owners and managers can be defined by the admin in the Knowledge module for each knowledge base to ensure proper governance and content tracking.
    • Shipped new AI skills module under the Platform module on Configuration console enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging of duplicate articles to eliminate redundant content.
    • Shipped Now Assist search sources for all the business unit for Knowledge article generation from case tables on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Goups for Core Business Suite

    Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module. Define which users have view and edit access by adding them to groups, providing fine-grained control over who can access reporting and metrics across your Core Business Suite implementation.
    Core Business Suite Advanced 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Finance 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Health and Safety 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Human Resources 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Legal 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Source to Pay 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Advanced for Workplace Services 3.3.3

    Updated to support the latest version of the dependent apps
    Core Business Suite for Finance 3.3.2

    Shipped Now Assist search sources for Finance for Knowledge article generation from finance case table on Knowledge center

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module
    Core Business Suite for Health and Safety 3.3.2
    • Shipped out-of-the-box Safety knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped user criteria for Health and Safety knowlegde base.
    • Shipped Now Assist search sources for Health and Safety for Knowledge article generation from health and safety case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite for Human Resources 3.3.2
    • Shipped out-of-the-box Human Resources knowledge base.
    • Owners and managers can be defined by the admin for the knowledge bases in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Human Resources for Knowledge article generation from legal case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite for Legal 3.3.2

    Shipped out-of-the-box Legal knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Legal for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite For Source To Pay 3.3.2
    • Shipped out-of-the-box Procurement and Supplier knowledge bases.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Source to Pay for Knowledge article generation from invoice, supplier and procurement case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite For Workplace Service Delivery 3.3.3
    • Shipped out-of-the-box Workplace Services knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Workplace Services for Knowledge article generation from workplace case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation 3.3.2 Knowledge management
    • Shipped out-of-the-box knowledge bases defined at two levels: individual business unit knowledge bases (Human Resources, Legal, Source to Pay, Workplace Services, and Health and Safety) and a CBS aggregate knowledge base.
    • Owners and managers can be defined by the admin in the Knowledge module for each knowledge base to ensure proper governance and content tracking.
    • Added new AI skills module under the Platform module on Configuration console enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging of duplicate articles to eliminate redundant content.
    • Shipped Now Assist search sources for all the business unit for Knowledge article generation from case tables on Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Goups for Core Business Suite

    Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module. Define which users have view and edit access by adding them to groups, providing fine-grained control over who can access reporting and metrics across your Core Business Suite implementation.
    Core Business Suite Foundation for Finance 3.3.2

    Shipped Now Assist search sources for Finance for Knowledge article generation from finance case table on Knowledge center

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module
    Core Business Suite Foundation for Health and Safety 3.3.2
    • Shipped out-of-the-box Safety knowledge base.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped user criteria for Health and Safety knowlegde base.
    • Shipped Now Assist search sources for Health and Safety for Knowledge article generation from health and safety case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Human Resources 3.3.2

    Shipped out-of-the-box Human Resources knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Human Resources for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Legal 3.3.2

    Shipped out-of-the-box Legal knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Legal for Knowledge article generation from legal case table on Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Source to Pay 3.3.2
    • Shipped out-of-the-box Procurement and Supplier knowledge bases.
    • Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
    • Shipped Now Assist search sources for Source to Pay for Knowledge article generation from invoice, supplier and procurement case table on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Foundation for Workplace Services 3.3.3

    Shipped out-of-the-box Workplace Services knowledge base.

    Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.

    Shipped Now Assist search sources for Workplace Services for Knowledge article generation from workplace case table on the Knowledge center.

    Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    Core Business Suite Prime 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Finance 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Health and Safety 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Human Resources 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Legal 3.3.2

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Source to Pay 3.3.2

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Workplace Services 3.3.3

    Updated to support the latest version of the dependent apps
    CPQ for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    CPQ for Manufacturing Foundation 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Cryptographic Asset Compliance 1.0.2
    • New:
      • Centralized cryptographic asset visibilityAssess the quantum safety of your certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory, giving you a unified view of your organization's quantum safety posture.
      • Policy-based risk indicatorsIdentify at-risk cryptographic assets, including risks like outdated algorithms, untrusted certificate authorities, and expiring certificates, helping you focus remediation efforts where they matter most.
      • Post-quantum cryptography (PQC) compliance and quantum vulnerability dashboardsTrack PQC compliance status and quantum vulnerability through purpose-built dashboards. For example, certificates using RSA are automatically tagged as quantum-vulnerable, enabling data-driven migration planning toward quantum-resistant algorithms.
      • Dependency graph for impact analysisVisualize where each cryptographic asset is used across your environment with an interactive dependency graph and assess downstream impact before initiating migration, reducing the risk of service disruption.
      • AI-driven analysis and recommendationsGet AI-generated insights for each identified cryptographic asset, including recommended next steps to guide remediation and migration planning.
    CSM - Advanced 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM - Foundation 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM - Prime 2.1.2

    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    CSM MCP Server 1.2.0

    New: Sentiment Analysis and Activity Response Generation

    Two new GenAI skills for CSM MCP Server, with full enterprise security and intelligent plugin gating. Tools deploy only on instances where the com.sn.csm.gen.ai plugin is activeno setup errors, no unnecessary dependencies.
    CTO Voice AI Agents 2.0.7

    Changed:: Dependency version fixes and branding fixes.
    Custom App Record Summarization 29.2.6

    Changed: Updated to support the ServiceNow Otto brand.
    Customer Service Management AI agent collection 6.2.0

    Fixed:

    Customer 360 query routing to improve performance for lookups and KB-related queries.
    DCNAM - Advanced 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    Dynamic Guidance 28.4.3

    Fixed:

    • Integrated oneextend-gen-ai APIs to handle transcript storage, knowledge base retrieval, and connection initialization.
    • This update ensures all three core operations now use the consolidated API layer for consistency and maintainability.
    Employee Slate (built for Now Assist) 1.3.3
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    Enhanced Features for IRM Enterprise 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Enhanced Features for IRM Professional 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    ERP Rapid Deployment Packs 33.0.0

    Manage the full life cycle of data records across business domains through the MDM Orchestrator. Review and act on transactions, data records, and month-end journal entries from a single location through the centralized Approvals Hub. Validate and authorize manual journal entries before they post to the general ledger through the Journal Entry Approval Portal.
    External content connectors - ServiceNow Otto agent 1.2.0

    Changed: Name of AI agent to configure External Content Connector has been updated to External content connectors - ServiceNow Otto agent
    Field Service Management AI agent collection 4.0.5

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    Finance and Procurement - Foundation 1.4.3

    Changed

    Updated the plugin name and details to Finance and Procurement - Foundation.
    Finance and Procurement - Prime 1.4.3

    Changed:

    Updated the plugin name and details to Finance and Procurement - Prime.
    Financial Services Operations AI agent collection 4.3.1

    Fixed: Fixed multilingual output in Friendly fraud AI Agent
    Flow Designer GenAI 30.0.6 New:
    • All references to Now Assist, Moveworks, and AI Experience have been renamed to ServiceNow Otto. Applications, features, plugins, packages, in-product strings, images, and documentation now consistently use ServiceNow Otto branding.
    • Admins can now configure Flow Designer GenAI skills and agents to use optimal small third-party models as the default. Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini are validated and available for use.
    • Context Memory input is now available in the Use an AI Agent action. Users can provide context memory to enhance agent interactions.
    • Changed:
      • TinyMCE editor library has been upgraded to version 8 across Flow Designer GenAI products. Editor functionality, including hashtag and prompt editing, has been validated with no regressions.
      • Default model provider for Flow Designer GenAI skills and agents is now a third-party model. Now LLM is no longer the default; optimal small models are set as default, with exception handling for large models.
      • Prompt Analyzer findings for Flow Generation prompts have been reviewed and addressed. All active prompts now comply with prompt standards and best practices.
      • Call Now Assist Skill step now supports a data pill value. Data pill values can be used directly in skill calls.
      • Invalid roles in ACL definitions have been audited and remediated across Flow Designer GenAI products. Access control behavior is validated and confirmed compliant.
      • Implementation Agent integration for AI Approvals has been updated and validated. End-to-end sanity testing confirms no regressions in MCP and Decision Tables.
      • GetRefRecord scoping bypass fix has been validated. No direct references found and sanity testing confirms no scoping bypass issues.
      • Project Greenlight test automation and stabilization improvements delivered. Manual test backlog analyzed, prioritized automation plan executed, pre-merge automation expectations defined, and test stability improved for MCP, Decision Tables, and AI Approvals.
      • Java 21 compile upgrade validated across Flow Designer GenAI products. MCP, Decision Tables, and AI Approvals tested with no regressions.
      • Non-Glide Cobalt Raven ACLs merged and validated in product code. Sanity testing confirms no regressions in ACL behavior.
      • User-supplied JavaScript execution is now disabled in the Guest Sandbox environment. Flow Generation, Flow Summarization, MCP, Decision Tables, and AI Approvals are unaffected and validated for correct operation.
      • CSRF remediation implemented and validated across platform APIs. MCP, Decision Tables, and AI Approvals API endpoints confirmed compliant with CSRF protection.
    Flow Generation 29.4.4 New:

    Flow Generation skills and agents now default to optimal small third-party models. All skills and agents previously using Now LLM have been updated to use Google Gemini 3.5 Flash, OpenAI GPT 5.1, or OpenAI GPT 5.4 mini as default model providers. Large model selections require documented exception approval.

    Changed:

    ServiceNow Otto branding is now applied throughout Flow Generation interfaces. All UI strings, labels, and icons referencing "Now Assist" have been replaced with ServiceNow Otto naming and marks according to Otto Naming Guidelines. Interactive and background surfaces display the correct Otto mark variant. UX review has been completed prior to merge.

    Prompt Analyzer findings for Flow Generation prompts have been reviewed and addressed. All prompt standards and best practices have been validated for skills, and any issues have been triaged or resolved.
    Flow Summarization 29.4.4 New:

    Flow Summarization now defaults to optimal small third-party models for skills and agents. All skills and agents previously using Now LLM have been updated to use Google Gemini 3.5 Flash, OpenAI GPT 5.1, or OpenAI GPT 5.4 mini as the default model provider. These models have been tested and validated for the AP5/Australia release.

    Changed:

    ServiceNow Otto branding is now applied throughout Flow Summarization. All UI strings, labels, and icons referencing "Now Assist" have been replaced with ServiceNow Otto naming and marks per Otto Naming Guidelines. Interactive surfaces now display the Otto mark, and background AI processes use the black Otto mark. Loading animations and field-level sparkles are flagged for PM review before updating. UX review has been completed prior to merge.

    Prompt Analyzer findings for Flow Summarization prompts have been reviewed and addressed. All prompt standards and best practice issues identified by Prompt Analyzer have been triaged or resolved for skills within Flow Summarization.
    Form data collector 2.3.1

    Changed: Updated internal config properties
    FSM - Advanced 2.0.9

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    FSM - Foundation 2.0.9

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    Generative AI Controller 14.2.2

    New: Added support for capabilities provided by newest AI models (Latest Azure OpenAI, Gemini, and Claude models)
    Google Gemini Spoke 1.6.2

    Fixed an issue in Google Gemini Spoke OEM actions where additional headers were not being sent correctly.
    GRC Common GenAI 22.5.1 **New** None **Changed** ServiceNow Otto for Integrated Risk Management branding is now applied across relevant products.All references to "Now Assist for IRM" have been updated to "ServiceNow Otto for Integrated Risk Management" in the Australia Patch5 and Zurich latest patch releases. **Fixed** None **Removed** None
    GRC Shared GenAI 22.5.1

    Changes

    • Multiple record association (MRA) security enhancements: Authorization validation has been strengthened within MRA workflows to consistently enforce access checks during record association operations.
    • Query Range ACL enhancements: Improved application security by adding query range access controls and strengthening authorization checks across supported data models. This helps ensure users can access only the data they are authorized to view.
    Group-Action Framework 7.2.1

    --- AI Generated Release Notes ---

    New:
    • Admins can now grant report-view access to additional data tables for users with the data report viewer role, enabling broader visibility in dashboard visualizations.
    • Incremental clustering capabilities have been introduced for apps like Agent Advisor, Suggested steps allowing the system to process and group data as they come in
    • GPT SMALL will now be the default model for GAF skills, enabling enhanced skill processing and evaluation.
    Changed:

    Incremental clustering handler logic has been updated to improve prediction accuracy and workflow processing for Agent Advisor features.
    Hardware Asset Management - Advanced 1.0.4

    This app extends ServiceNow Otto capabilities for Hardware Asset Management through a subscription model. This release updates app dependencies to the latest versions while maintaining compatibility with the Hardware Asset Management - Advanced app.
    HCLS - Advanced 3.0.3

    Minor typo correction.
    HCLS - Foundation 3.0.3

    New: Dependency version fixes and branding fixes.
    HCLS - Prime 3.0.4

    Changed:: Dependency version fixes and branding fixes.
    HR Voice AI Agents 2.3.11
    • Fixed:
      • Fixed issue retrieving expenses for Zoho agent fails
      • Fixed issue with HR case creation agent needing an HR role.
    HRSD - Advanced 2.2.2 New:

    Otto skills and a refreshed user interface for Otto.
    HRSD - Foundation 2.2.1 New:

    Otto skills and a refreshed user interface for Otto.
    HRSD - Prime 2.2.2 New:

    Otto skills and a refreshed user interface for Otto.
    Insights Clustering Utils 3.3.1

    No major changes.
    Integrated Risk Management Advanced 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Foundation 22.5.1 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    Integrated Risk Management Prime 22.5.0 **New** None **Changed** Updated dependent plug-in versions to incorporate the default LLM model updates. **Fixed** None **Removed** None
    IRM Compliance GenAI 22.5.3

    Changed:

    ServiceNow OTTO Branding Updates: The IRM Compliance GenAI user interface now reflects ServiceNow's OTTO branding. All references to "Now Assist" have been updated to "OTTO" in UI labels, navigation, and help text.
    IRM Risk GenAI 22.5.1
    • Changed:
      • Updated the application to reflect the new ServiceNow OTTO branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
      • Note: These branding updates are fully supported on AP5. Customers using AP4 will continue to see legacy branding elements and could notice missing icons on a few buttons until they upgrade to AP5.
    IT Service Management 3.2.5

    New:

    • Simplified request experience for order guides on Employee Center: For requests submitted through order guides, employees see the parent Request (REQ) as the primary entity in the order confirmation page, My Requests list, and activity filtering. Approval workflows for these order guide requests and email notifications operate at the REQ level, providing a unified view of multi-item requests.
    • Simplified Request on Employee Slate: Initial support for the simplified request experience on Employee Slate, enabling request simplification for both new and upgrade customer paths.
    IT Service Management Advanced 3.2.6

    No changes
    IT Service Management AI agent collection 11.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    Changed:

    The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.

    Fixed:
    • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
    • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
    • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
    • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
    • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
    • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
    • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
    • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
    • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
    • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITOM - Advanced 1.1.3 New:Cryptographic Asset ComplianceCentralized cryptographic asset visibilityAssess the quantum safety of your certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory, giving you a unified view of your organization's quantum safety posture. Policy-based risk indicatorsIdentify at-risk cryptographic assets, including risks like outdated algorithms, untrusted certificate authorities, and expiring certificates, helping you focus remediation efforts where they matter most. Post-quantum cryptography (PQC) compliance and quantum vulnerability dashboardsTrack PQC compliance status and quantum vulnerability through purpose-built dashboards. For example, certificates using RSA are automatically tagged as quantum-vulnerable, enabling data-driven migration planning toward quantum-resistant algorithms. Dependency graph for impact analysisVisualize where each cryptographic asset is used across your environment with an interactive dependency graph and assess downstream impact before initiating migration, reducing the risk of service disruption. AI-driven analysis and recommendationsGet AI-generated insights for each identified cryptographic asset, including recommended next steps to guide remediation and migration planning. AI Agents for Observability Extend alert analysis capabilities with the Azure Monitor MCP Agent and Gemini Cloud Assist A2A Investigation Agent in the analyze alert impact agentic workflow. Changed:AI Agents for Service Level Objective ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for SLO. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. ITOM AI Agents for Service Mapping ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. AI Agents for Observability ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. LEAP Now Assist is renamed to ServiceNow Otto. All references to Now Assist are renamed and relevant images updated. Fixed:ITOM URL Discovery You can now add one or more URLs to targeted discovery from the Other URLs tab and the domain details page in the ITOM URL Discovery for SAM dashboard without receiving an error.
    ITOM - Prime 1.2.1

    ITOM - Prime provides the following capabilities:

    • AIOps AI Specialist - controlled availability
    • AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions.
    • AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New:Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution.
    • AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.
    • AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently.
    • AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability.
    ITOM AI Agents For Service Mapping 1.4.1
    • Changed:
      • ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
      • The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    ITSM - Advanced 2.3.3 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Foundation 2.3.3 New:

    Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.

    Changed:
    • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
    • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
    • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ITSM - Prime 2.3.3 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    Keyboard Shortcuts AI Skills 1.0.4

    Generally Available Compatibility: Support for Next Experience interfaces where keyboard shortcuts are configurable
    Knowledge Center 31.12.11

    Auto-update, auto-merge and otto branding updates
    Knowledge Graph 8.2.1

    Graph query builder to traverse through Knowledge Graph
    LEAP 4.2.1

    Changed: Now Assist is renamed to 'ServiceNow Otto'.
    Legal Service Delivery - Prime 1.0.14

    Changed: ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.
    List AI Experience 3.1.4

    Changed:

    • Updated logos to new Otto logos and removed any references to Now Assist for AI filter assist, Track record list change, and multi record actions
    • Replaced NowLLM with Gemini for Track record list changes
    Manufacturing Commercial Operations Advanced 2.0.1

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Manufacturing Commercial Operations AI agents collection 3.1.1

    https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html
    Manufacturing Commercial Operations Foundation 2.0.1

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Manufacturing Commercial Operations Prime 2.0.1

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Microsoft Azure OpenAI Generative AI Spoke 3.12.3 Fixed an issue in Azure OpenAI Spoke where multi-turn GPT conversations failed due to message input not being passed as JSON type. Fixed an issue in Azure OpenAI Spoke where Tool Calling was not supported in Streaming (SSE) mode for GPT-5.4 in GAIC.
    Model Context Protocol Client 2.3.2

    Added description field to the MCP server for a better discovery

    Pre-work for supporting MCP servers to assistants
    Model Context Protocol Server 1.7.2

    New:OAuth Client Registration wizard: register an inbound OAuth client for your MCP server using a guided setup (name and redirect URL) instead of configuring it manually.- In-console tool testing: list and run any tool directly from the MCP Server Console to validate it before making it available to clients.- Tool visibility controls: choose which tools are visible in the console and to connected MCP clients.- Tool annotations: tools now indicate whether they are read-only, destructive, or display a friendly title, so AI clients like Claude can skip confirmation prompts for safe, read-only actions.- Improved separation between production and sub-production traffic, so testing and development activity no longer competes with production usage.

    Changed:Expanded request tracing, so administrators can follow a single tool call from start to finish.- Improved throughput and scaling, supporting significantly more concurrent users without performance degradation.- Enhanced monitoring for rate limits and platform guardrails to help administrators stay ahead of usage issues.

    Fixed:Performance and scaling fixes that address slowdowns under higher concurrent usage.

    Removed:None.
    Now Assist for Digital End-user Experience (DEX) 5.1.2

    A new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix from killing resource-heavy processes to freeing up disk space.This change integrates with ZTS so will not be published until ZTS is GA.
    observ-ai-agents-app 6.2.3

    New:

    Added the following agents to the Analyze alert impact agentic workflow:
    • Gemini Cloud Assist A2A Investigation Agent
    • Azure Monitor MCP Agent

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    Operational Sustainability Management Advanced 22.5.1

    Changed:

    ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    Platform AI Agents and Skills 13.2.3
    • New:Identify Escalation Signals agentic workflow now includes suggested actions, to help fulfillers take action on potential escalations.
    • Changed:
      • Updated the Generate my work plan agentic workflow summary and reasoning to make it more understandable and relevant to end users.
      • Enabled citations for resolution notes. Users can directly reference which work note/comment/KB section the resolution note came from and navigate there.
      • Agentic workflows can now be triggered using survey record number in the utterance.
      • Updated branding of Now Assist to Otto, inline with the Otto directive.
      • Performance improvements to the Analyze task trends agentic workflow.
    • Fixed:
      • Added "Show Citations" toggle in the NAA guided-setup wizard for Record Resolution Notes
      • Fixed greetings appearing in the Branded Email response generated by LLM
      • Added 3P model support for replan skill as part of Generate my work plan agentic workflow
    POM - Prime 1.2.5

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    Privacy Management Advanced 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    Public Sector Digital Services AI Agent Collection 1.6.0

    ServiceNow Otto Rebranding
    Query Generation 6.2.1

    New:

    Indicator Configuration Allows users to promote indicators manually in AI Search results.
    Query Orchestrator 1.3.1

    Changed: Updated internal application components to support ongoing platform enhancements
    Recommendation template 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    Recommended Actions for Security Operations 2.3.3

    Changed:

    Now Assist has been rebranded as ServiceNow Otto.
    RSM - Advanced 1.1.1

    Changed:

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    RSM - Foundation 1.1.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    RSM - Prime 1.1.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    Sales and Order Management for Technology Provider - Advanced 1.0.7

    Underline application released
    Sales and Order Management for Technology Provider - Prime 1.0.6

    SKU plugin
    Sales and Order Management for Telecommunications - Advanced 2.2.2

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    Sales and Order Management for Telecommunications - Prime 2.2.1

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.6

    SKU plugin
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.8

    SKU Application Container
    Sales Development AI Agents 1.0.10

    Fluent based development support added.
    Screen Summarization 1.2.6

    Updated icon and wording to align with ServiceNow's latest AI visual experience
    Service Exchange - Advanced 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    Service Exchange - Foundation 1.1.7

    Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    Service Exchange - Prime 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    ServiceNow AI Lens 8.0.1
    • New:
      • Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields - no installation required.
      • Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field.
      • Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously.
      • Choose how AI Lens opens when you start a session - from your browser or the desktop application. You can update this preference at any time.
    • Changed:Updated the AI experience branding in AI Lens to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto Agents for requestor 3.7.2

    Approval checklist generation skill now supports passing the request body in place of the Approval ID.

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
    ServiceNow Otto AI Agents 8.2.10

    AI Agent Studio

    This release replaces the previous Studio experience with a redesigned interface built to make AI agent creation faster, clearer, and more automated without losing any of the capabilities you rely on today.

    What's the same

    Everything you could build before, you can still build. All AI agent types, tools, configurations, triggers, and security settings carry forward. Your existing AI agents are not affected.

    What's new

    • Agent Advisor: Not sure where to begin? Agent Advisor recommends opportunities tailored to your environment, so you can go from a blank slate to a working AI agent in minutes. Cold start is no longer a barrier.
    • Visual node canvas: A new visual canvas shows how your AI agents connect to tools and other AI agents in workflows, all in one view. No more jumping between tabs to understand what your AI agent is doing.
    • Split view for building and testing: Test your AI agent as you build it, side by side in the same view. Catch issues early and iterate in place, rather than finishing a build and discovering problems later.
    • Test setup improvements: Objectives from past runs are now available for easy selection when setting up a new test, reducing repeat configuration effort.
    • ACL explainability: When an access control check fails during a single test run, a contextual experience now surfaces to explain why, making it easier to diagnose and resolve permission issues.
    • Evaluation run history: A list of past evaluation runs is now accessible in the Activities section, giving you a clear record of AI agent performance over time.

    Getting started

    AI Agent Studio is accessible from the same entry point as before. If you have existing AI agents, they will appear and function as expected. No migration steps are required.
    ServiceNow Otto AI web agent 32.0.6
    • New:
      • Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state.
      • Three new system properties let you configure how adaptive desktop actions step history is compacted:
        • sn_naa.web_agent.compaction_enabled
        • sn_naa.web_agent.compaction_history_limit
        • sn_naa.web_agent.summarization_batch_size
    • Changed:
      • Adaptive desktop actions are now batched for better performance. Multiple actions execute per LLM call instead of one call per action that reduces the round-trip latency that previously limited production readiness.
      • ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto context menu 3.8.3
    • [Otto Directive]: Renaming of Now assist to ServiceNow Otto
    • Defect fixes and minor performance enhancements
    ServiceNow Otto Conversational Data Collection 10.2.8
    • Fixed:
      • Custom skills display line breaks incorrectly in Now Assist Panel.
      • Data Collector doesn't trigger search after 3 retries.
      • Skill name is incorrectly extracted during slot filling.
      • User responses aren't translated back during dynamic translation.
    ServiceNow Otto for Accounts Payable Operations (APO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for AI Control Tower 23.3.1

    See release notes for AI Control Tower
    ServiceNow Otto for AI Search 17.2.7

    Changed:

    Now Assist in AI Search has been renamed to ServiceNow Otto for AI Search, reflecting ServiceNow's broader AI product branding. References throughout the product experience have been updated accordingly.

    Fixed:

    • Synthesized Answer consistency for Gemini and Anthropic models. Addressed inconsistent prompt instructions that resulted in field to sometimes appear under and sometimes be missing altogether, causing streaming issues.
    • Added sys_property gate to skip catalog price field in GR citation builder to avoid performance degradation.
    ServiceNow Otto for AIRC 22.5.1

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for App Engine 29.2.7

    Changed: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Care Team Operations 2.0.6

    Now Assist for Care Team Operations has been renamed to ServiceNow Otto for Care Team Operations.
    ServiceNow Otto for Code 28.5.28
    • Changed:Name change from Now assist to ServiceNow Otto.
    • Fixed: General fixes and enhancements.
    ServiceNow Otto for Collaborative Work Management (CWM) 6.2.3
    • New:SPM's Project Workspace now has an integration with Collaborative Work Management
    • Changed:
      • Relationships for any task types can added now using Task number/id instead of just Task description.
      • Now Assist is now rebranded as ServiceNow Otto
    ServiceNow Otto for Configuration Management Database (CMDB) 4.2.0
    New
    • Added summarization to the CMDB success advisor for HAM dashboard
    • Added summarization to the CMDB success advisor for Data Foundations dashboard

    Fixed: Security fixes
    ServiceNow Otto for Contract Analysis 1.0.15

    Starting with v1.0.15, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    ServiceNow Otto for Contract Management Pro 2.4.6

    Changed: ServiceNow Otto is the new AI experience brand. Now Assist in Contract Management is now ServiceNow Otto for Contract Management Pro.
    ServiceNow Otto for Conversational Spokes 1.1.2

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Core Business Suite 3.3.2
    • Added new AI skills module under the Platform module on Configuration console. It enables admins to activate knowledge-specific skills from simplified setup.
    • Improve article optimization in terms of content quality, identification, and merging duplicate articles to eliminate redundant content
    • Shipped Now Assist search sources for all the business units to generate knowledge article from the BU case tables on the Knowledge center.
    • Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
    ServiceNow Otto for CPQ 1.1.4

    App dependency for sn_cpq_cfg_ai_a2a2. Support enforced for min glide version of Australia Patch 2 and Zurich Patch 10 respectively
    ServiceNow Otto for Creator 29.5.6
    Changed
    • ServiceNow Otto branding
    • Please click on the individual dependent apps included with this package for detailed release note information.
    ServiceNow Otto for CSM Complaint Case 2.2.1

    App renamed to ServiceNow Otto for CSM Complaint Case.
    ServiceNow Otto for CSM Major Issue Management 1.2.4

    Rename the app to Now Assist for CSM Major Issue Management.
    ServiceNow Otto for Customer Service Management (CSM) 14.2.0

    Changed:

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Customer Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    ServiceNow Otto for Document Voice 2.0.9

    Changed:

    Enhanced the voice QandA experience.

    Fixed:

    Fixed a few UI issues that occurred when closing voice QandA sessions.
    ServiceNow Otto for Employee Center Pro 1.2.4

    Updated to support the latest version of the dependent apps.
    ServiceNow Otto for Employee Experience 4.4.3

    Otto rebranding: All references to AIA, Moveworks, or Now Assist are replaced with Otto throughout. You can see Otto as the assistant in all relevant interfaces and documentation.
    ServiceNow Otto for Enterprise Architecture (EA) 7.5.2

    New:

    Added support for linked text in Enterprise Architecture query agent responses. Selecting a linked record opens that record directly in Enterprise Architecture Workspace.

    Changed:

    Rebranded Now Assist to ServiceNow Otto. The product name Now Assist for Enterprise Architecture is updated to ServiceNow Otto for Enterprise Architecture as part of the rebranding initiative.
    ServiceNow Otto for Enterprise Asset Management 1.1.2

    Changed: All visible references to "Now Assist" have been updated to "ServiceNow Otto" to ensure consistent branding.
    ServiceNow Otto for Error Framework 1.1.9

    Changed: AMB Insights introduced.
    ServiceNow Otto for Field Service Management 11.0.6

    New

    Fluent based development support added.

    Changed

    ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Fixed

    Removed
    ServiceNow Otto for Finance and Procurement 7.1.0 Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for FSC Common is now ServiceNow Otto for Finance and Procurement.
    ServiceNow Otto for Financial Services Operations (FSO) 3.4.2
    Changed
    • Updated internal application components to support ongoing platform enhancements.
    • Updated "ServiceNow Otto" branding for ServiceNow Otto for Financial Services Operations (FSO).
    ServiceNow Otto for Hardware Asset Management 4.7.0

    This release rebrands Now Assist to ServiceNow Otto. Previous references to Now Assist inside Hardware Asset Workspace have been replaced with new verbiage.
    ServiceNow Otto for Health and Safety 1.5.1 New:

    Unified AI branding across Health and Safety interfaces. All customer-facing references to "Now Assist," "Moveworks," and "AI Experience" have been replaced with "ServiceNow Otto" in Health and Safety. Design review has confirmed consistency across UI elements, tooltips, images, and documentation.

    Changed:

    GenAI capabilities now default to third-party model providers. Four Health and Safety GenAI features have updated their default model provider from Now LLM to the best-performing third-party provider (Azure OpenAI, Google Gemini, or AWS Claude) per capability. No Now LLM defaults remain in GenAI workflows.
    ServiceNow Otto for HR Service Delivery (HRSD) 13.4.1

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    New:Skills released:Activity Response Generation skill:

    • Actions surface in case record: Suggest response, Post response, Refine
    • "Suggest a response" generates a relevant, non-empty AI response for an HR case with sufficient activity context
    ServiceNow Otto for ICW 1.1.0

    Changed in this release: ServiceNow Otto for Industrial Connected Workforce is the new name for Now Assist for ICW.
    ServiceNow Otto for Impact 5.0.2 What's changing As part of ServiceNow's broader move to unify its AI capabilities under one brand, ServiceNow Otto, several Now Assistpowered skills within Impact have been renamed. This is a branding update only the underlying functionality, workflows, and outputs you rely on today are unchanged. What this means for you
    • Any menu labels, skill names, or references to "Now Assist" for these two capabilities will now show as "Otto" across the Impact UI.
    • How you invoke these skills, the outputs they generate, or your entitlements/licensing remains the same.
    ServiceNow Otto for Integrated Risk Management 22.5.0 **New** None **Changed** All references to "Now Assist for IRM" have been renamed to "ServiceNow Otto for Integrated Risk Management" in the app-grc-gen-ai and app-irm-gen-ai repositories. The renaming is reflected across plugin properties, application metadata, skill-family descriptions, role and licensing display values, and all locale translation files. No references to the previous name remain in these repositories for the relevant patches. **Fixed** None **Removed** None
    ServiceNow Otto for Integration Hub 2.3.2

    Changed: Name change from Now assist to ServiceNow Otto
    ServiceNow Otto for IT Operations Management (ITOM) 2.9.2
    • New:AIOps AI Specialist:
    • Changed:
      • All Now Assist references changed to ServiceNow Otto.
      • AIOps AI Specialist:
        • AIOps AI Specialist auto-assignment no longer overrides human ownership. The AIOps AI Specialist will not automatically take over alerts already assigned to a human operator, reducing unwanted reassignments and keeping accountability clear.
        • When the AIOps AI Specialist is manually triggered on a human-assigned alert, the alert returns to its original owner after AI processing with configuration options to control behavior for noisy or previously assigned alerts.
    • Fixed:AIOps AI Specialist
    ServiceNow Otto for IT Service Management (ITSM) 17.0.5 New:
    • AI can now automatically complete Change Risk Assessment and Dynamic Schema questions based on the change record's context, showing its reasoning for each answer so admins and change managers can verify or correct it. Answers that identify compliance exposure (for example SOX, PCI-DSS, or HIPAA) automatically populate the matching Dynamic Schema fields.
    • A new AI agent can diagnose and resolve common Okta account lockouts and MFA failures reported through an incident or self-service, checking live account status and submitting the correct unlock or reset request automatically.
    • A new Teams-native AI agent lets shift agents manage on-call coverage directly in chat requesting coverage or leave, and asking questions like "who is on call" or "when is my next shift."
    • Employees creating a ticket in Service Portal now see an AI-generated suggestion drawn from relevant knowledge articles and catalog items before they submit, based on the ticket description and their hardware, location, and department.
    • Changed:
      • Now Assist, Moveworks, and "AI Experience" branding has been renamed to ServiceNow Otto across in-product labels, icons, tooltips, and documentation.
      • Incident Managers can now drill from any indicator on the Insights and Opportunities dashboard directly into the underlying incident records without losing their place on the dashboard.
      • A new dashboard section shows how closely AI-proposed solutions in Copilot (supervised) mode matched what human agents ultimately implemented.
      • The employee consent experience for remedial actions is more consistent and accurate: duplicate requests are no longer triggered for already-approved or declined actions, and messaging now notes when a device needs to stay online.
      • The DEX Diagnosis AI agent now factors in event monitoring logs and statistical anomaly signals alongside existing telemetry for more accurate root-cause diagnoses, and now surfaces the specific evidence behind each conclusion.
    • Fixed:
      • Fixed an issue where the summarize capability could produce an irrelevant summary on requested items with many related records.
      • Fixed an issue where several AI agents (including Zscaler, Installed Apps, and Modern Change agents) had read-only configuration, preventing customers from disabling them.
      • Fixed an issue where the Zscaler and Installed Apps agents' action engagement tools showed an empty timeout field.
      • Corrected a remaining reference to the previous Now Assist branding that had been missed during the ServiceNow Otto rename.
      • Fixed an issue on the Insights and Opportunities dashboard where assigning an incident to a cluster could fail and prevent clustering from completing.
      • Fixed a date-formatting issue in the Change Outage Assistant AI agent.
      • Fixed a security issue that allowed any authenticated user, regardless of role, to invoke ITSM AI agents and skills that should have been role-restricted.
      • Fixed an issue where the incident investigation and resolution workflow could fail with an "incident search/read service unavailable" error.
      • Fixed an issue where the knowledge-article search filters used by the Create Incident AI agent were not being applied correctly.
      • Reordered the metrics on the Copilot Performance dashboard so the "80% or higher similarity" metric appears first.
      • Improved the error message shown for the Resolution Notes generation skill when the "display in product desktop" setting is turned off
      • Reduced processing time for the Generate Change Request Plans AI flow, which had been taking an unusually long time to complete
      • Fixed an issue where built-in ITSM AI agents were unintentionally discoverable and visible within the Now Assist Platform
      • Fixed an issue where a required role was missing from the Link Major Incident agent's flow, which could prevent the agent from working as expected for some users
      • Fixed an issue where the Triage and Categorize AI agent could assign an irrelevant, caller-owned device as the configuration item when the matched service offering had no related configuration items of its own
    Removed:

    No items removed in this release
    ServiceNow Otto for Knowledge Management 30.12.12

    Auto-update, auto-merge and otto branding updates
    ServiceNow Otto for Legal Service Delivery 1.9.4
    • Changed:ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.
    • Fixed:The ServiceNow Otto panel now starts a single chat session for a legal request record instead of opening multiple concurrent sessions.
    ServiceNow Otto for Manufacturing Commercial Operations (MCO) 3.1.1

    https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html
    ServiceNow Otto for Operational Sustainability 22.5.1

    Changed

    ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
    ServiceNow Otto for Opportunity Management 1.1.8

    Changed :

    Renamed the plugin from Opportunity management AI feature" to "ServiceNow Otto for Opportunity Management

    Fixed :

    Provides more clear Error messages on Claude for a few scenarios.
    ServiceNow Otto for Order Management 2.3.2

    Changed:

    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Order Management. Your product entitlements remain unchanged. There is no change to functionality or existing customer configurations.
    ServiceNow Otto for OT Service Management 3.1.5

    New: Updated to support the ServiceNow Otto brand.
    ServiceNow Otto for Platform 12.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Advanced 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Foundation 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Platform Prime 2.2.0

    The application captures dependencies, updated the plugin dependencies for this release.
    ServiceNow Otto for Privacy Management 22.5.0

    Changed: ServiceNow OTTO Branding Updates
    ServiceNow Otto for Process Mining 3.2.0

    Changed the default NowLLM provider to a 3p model provider(Amazon bedrock)- Unable to Edit without creator role issue- Made GenAI Skill access rules customizable- Move GenAI skills to platform
    ServiceNow Otto for Public Sector Digital Services (PSDS) 2.5.0

    ServiceNow Otto Rebranding
    ServiceNow Otto for Purchase Order Management (POM) 1.3.4

    Changed: Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for Retail Service Management 1.5.1

    Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNows intelligence in natural language to get work done.
    ServiceNow Otto for RPA Hub 5.1.1

    Changed: Updated the AI experience branding in RPA Desktop Design Studio to align with ServiceNow Otto naming and visual guidelines.
    ServiceNow Otto for Sales and Order Management for Telecommunications 4.2.2

    ChangedMaintenance release dependency updates only; no new customer-facing functionality in this version
    ServiceNow Otto for Sales Automation 1.1.6

    New

    Fluent-based development support has been added.

    Changed

    The app has been renamed from "Now Assist for Sales Force Automation (SFA)" to "ServiceNow Otto for Sales Automation"
    ServiceNow Otto for Security Incident Response (SIR) 6.4.5

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.

    Fixed:

    Correlation Insight skill now supports optional security incident ID for MCP.
    ServiceNow Otto for Security Incident Response Integration Toolkit 1.2.5 Fixed: Rebranded "Now Assist" to "ServiceNow Otto" across the application.
    ServiceNow Otto for Service Exchange 1.1.7

    Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
    ServiceNow Otto for Service Quality 2.1.2
    • New:ServiceNow Otto is the new AI Experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Service Quality. Your product entitlements remain unchanged.
    • Changed:The engine that evaluates a case when it's closed now runs as a single streamlined step instead of a longer chain of internal steps to minimize failures points.- The loading time of the Automated Quality Assurance dashboard is optimized to handle large number for records.
    ServiceNow Otto for Setup 4.0.2 Changed: Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Setup Core 3.0.5 Changed: Product Hub redesign: UI refresh and modernization using the AIUX framework. Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh. Console POC: Internal adoption of Lit JS for the Console proof of concept. Otto rebranding: Internal branding updates across Console and HA experiences. Hierarchical Agents: Defects and improvements for the QandA Agent and IA Operational Data Agent. AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
    ServiceNow Otto for Smart Assessment Engine 22.5.6

    Changed

    ServiceNow Otto branding is now implemented across the Smart Assessment Engine (SAE) AI user interface. All customer-facing references to "Now Assist" in SAE AI UI elements, labels, tooltips and images have been replaced with "ServiceNow Otto".
    ServiceNow Otto for Software Asset Management (SAM) 10.4.0

    Starting with v10.4.0, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    ServiceNow Otto for Sourcing and Procurement Operations (SPO) 10.1.0

    Changed:

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist for Sourcing and Procurement Operations is now ServiceNow Otto for Sourcing and Procurement Operations.
    ServiceNow Otto for Spoke Generation 2.0.1

    Changed: Servicenow Otto rename changes
    ServiceNow Otto for Strategic Portfolio Management 9.8.0

    New:

    • Use the Budget Overrun insight card in Portfolio AI Insights to view real-time analysis of planning items with forecasts over budget, including impact assessment, root cause analysis, and recommended next steps to proactively manage budget overruns and allocation decisions.
    • Updated all customer-facing references from "Now Assist" to "ServiceNow Otto" across SPM products and UI components.
    • Access a dedicated AI Overview tab for demand summarization on the demand record page.

    Changed:

    • Project QandA now supports questions about work notes and dependencies on a project.
    • Improved the performance of AI project status report generation to create draft reports faster.
    • Improved the output quality and performance of goal insights generation.
    • Improved AI-identified risk generation with minor functional enhancements.
    ServiceNow Otto for Supplier Lifecycle Operations (SLO) 8.1.0

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    ServiceNow Otto for Talent 1.9.2

    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    In this version, Now Assist for Talent app has been renamed to ServiceNow Otto for Talent.
    ServiceNow Otto for Telecommunications Service Management 2.2.1

    Otto Rebranding
    ServiceNow Otto for Telecommunications, Media and Technology (TMT) 6.0.13

    Meeting V2 Agent is getting shipped
    ServiceNow Otto for Third-Party Risk Management 22.5.0 Updated
    • Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    ServiceNow Otto for Threat Intelligence Security Center 2.4.0

    New: Added support for Google Gemini 3.5 Flash and OpenAI GPT 5.4 mini models for Case summarization.

    Changed: Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.
    ServiceNow Otto for Unified Security Exposure Management 5.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    ServiceNow Otto for Vault 2.2.2
    • Changed:
      • Starting with Australia Patch 5, Now Assist for Vault is now ServiceNow Otto for Vault. This name change reflects the evolution of AI assistance on the platform into a conversational, agentic AI experience. All existing functionality, configurations, and AI-powered security capabilities are unchanged.
      • Azure OpenAI is now the default model for all AI assets in ServiceNow Otto for Vault, including the Discovery data pattern grouping skill and the Data Discovery Job Summarization skill. Existing configurations that use the Now LLM Service continue to work as before, and you can still select the Now LLM Service manually.
    ServiceNow Otto for Virtual Agent 21.0.6

    --- AI Generated Release Notes ---

    New:

    Admins can now configure document upload at the assistant level. Admins can enable or disable document upload for each assistant, ensuring consistent behavior across all user interactions.

    Admins can create and assign MCP Server connections to assistants. Admins can set up MCP Server connections in AI Agent Studio, assign them to assistants, and configure role-based access for premium chat experiences.

    Admins can enable or disable estimated wait time display for Live Agent in Chat menu items. The option to show or hide estimated wait time is now available for Chat menu items of type 'Chat.'

    System prevents creation of duplicate Chat menu items of type 'Chat' within an assistant. Only one Chat menu item of type 'Chat' can exist per assistant.

    Playbook skills are now supported in AI search sources for premium chat. The system returns playbook skills in applicable searches, enhancing Playbook visibility for ServiceNow Otto panel assistants.

    Admins can define custom persona policies, including parametric memory settings. A new Policy persona detail type is available, allowing admins to specify custom instructions such as disabling parametric memory.

    Admins can disable the test assistant button when prerequisites are not met. The test assistant button is disabled unless the assistant is active and required configurations are complete.

    Changed:

    Product branding and assistant names updated from "Now Assist" to "ServiceNow Otto." All UI components, pages, and customer-facing materials now reference "ServiceNow Otto" instead of "Now Assist," including Assistant Designer, chat headers, and default assistant names.

    Search source names and topic names updated to be more customer-friendly. Multiple search sources and topics have been renamed to descriptive, user-focused labels.

    Enhanced Chat branding UI now clarifies dependency on selected branding profile. The branding configuration page clearly indicates that Enhanced Chat's branding relies on the selected profile.

    Basic details tab and AI agents tab enhancements. UI improvements include updated naming conventions, optional description fields, and clearer organization of assistant details.

    Welcome message management and AI prompt guidance improved for admins. Admins can select and manage localized welcome messages, update Voice AI agent content, and access in-product guidance for crafting effective AI prompts.

    Keyterm and pronunciation dictionaries added to the UI. Admins can manage keyterm and pronunciation dictionaries directly from the interface.

    Primary language configuration moved into the language config table. The system now inserts primary language records into the language table during deployment creation and updates logic for secondary language handling.

    Inactivity default timeout updated to 30 seconds. The system now uses a 30-second timeout for inactivity, replacing the previous 60-second default.

    Analysis tab now displays latency for all bot responses in voice mode. Latency values are shown next to timestamps for voice responses; chat mode displays a text flag.

    Secondary language edit functionality removed from the UI. The option to edit secondary language has been eliminated.

    Branding preview and disclaimers updated to reflect ServiceNow Otto branding. UI elements now show ServiceNow Otto branding in previews and disclaimers.

    Noise cancellation content updated for low, medium, and high categories. UI content for noise cancellation settings is revised for clarity and consistency.

    Fixed:

    Error in setting the Assistant nickname and specialization through the Personalization page has been resolved. Assistant personalization now works as expected.
    ServiceNow Otto for Virtual Agent Configurations 16.0.3

    Changed: Otto renaming changes.
    ServiceNow Otto for Voice Agents 5.2.4 New:
    • STT Key Term Dictionary Administrators can now configure custom key terms within language settings to improve speech-to-text recognition accuracy for domain-specific vocabulary.
    • Conversational Quality Controls Voice pacing and readability settings are now configurable via the Agents API, enabling more natural and controlled interactions.
    • Expanded Language and Voice Support Added support for the following languages: Finnish, Czech, Slovakian, and Ukrainian.
    • Fixed:
      • Resolved an issue where the Test Assistant UI displayed empty message bubbles when a secondary language was enabled.
      • Fixed a plan handler error that prevented incoming plan IDs from being accepted correctly.
      • Updated default values on out-of-box deployments to reflect current configuration requirements.
    Changed:

    Rebranding to ServiceNow Otto ServiceNow Otto is the AI experience brand going forward. All product references to Now Assist have been updated to the ServiceNow Otto naming convention.
    ServiceNow Otto for WDF 2.3.4

    Now Assist for Workflow Data Fabrics (WDF) has been renamed to ServiceNow Otto for Workflow Data Fabrics (WDF).
    ServiceNow Otto for Workplace Service Delivery (WSD) 1.1.20
    • New
    • Changed:ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    • Fixed
    • Removed
    ServiceNow Otto for Wrap Up 1.0.4

    Changed:

    Name updated to ServiceNow Otto for Wrap Up.
    ServiceNow Otto for Zero Copy Connector 2.0.6

    Name changes from Now Assist to Otto for Zero Copy Connector

    Defect fixing
    ServiceNow Otto in Document Management 4.0.6
    • New:
      • Smart Redaction: AI-powered redaction workflow integrated into the Document Viewer via ServiceNow Otto. Users can initiate a redaction scan to receive an AI-suggested list of sensitive content detected in the document (e.g., PII, financial data, classified terms).
      • AI-Suggested Redaction Codes: Each detected item is automatically mapped to a customer-configured redaction code list. Customers can define and manage their own redaction code taxonomy to match organizational or regulatory requirements.
      • Manual Code Override: Users can edit, override, or manually assign redaction codes on any detected item, giving full control over the final redaction output.

    Changed

    Fixed

    Removed
    SLO - Foundation 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    SLO - Prime 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    Software Asset Management AI Advanced 2.4.3

    Starting with v2.4.3, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    Software Asset Management AI Prime 2.4.2

    Starting with v2.4.2, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management.
    SOM for Manufacturing Advanced 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SOM for Manufacturing Prime 2.0.0

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    SPO - Foundation 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
    SPO - Prime 1.3.3

    Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, Now Assist references have been replaced with ServiceNow Otto.
    Standard ticket page summarization 1.3.3

    Updated to support the ServiceNow Otto brand.
    Summarization for Order Management 2.2.2

    Converted the Summarization for Order Management Application into Fluent.
    Technology Advanced 1.0.11

    SKU plaugin
    Technology Foundation 1.0.14

    SKU plugin
    Technology Prime 1.0.11

    SKU plugin
    Telecommunications Advanced 2.2.1

    Otto rebranding changes
    Telecommunications Foundation 2.2.1

    Otto Rebranding
    Telecommunications Prime 2.2.1

    Otto rebranding changes
    Telecommunications, Media and Technology - Advanced 1.0.10

    SKU related changes
    Telecommunications, Media and Technology - Foundation 1.0.12

    SKU plugin
    Telecommunications, Media and Technology - Prime 1.0.10

    SKU plugin
    Third-party Risk Management Advanced 22.5.0 Changed:
    • Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    Third-party Risk Management Professional Plus 22.5.0 Updated
    • Rebranded to ServiceNow OTTO, replacing Now Assist references for a consistent AI experience.
    • Enhanced MRA authorization validation to ensure access checks are consistently enforced during record association.
    Threat Intelligence Security Center - Advanced 3.1.0

    New: Added support for Google Gemini 3.5 Flash and OpenAI GPT 5.4 mini models for Case summarization.

    Changed: Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand.
    TNI - Advanced 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TNI and DCNAM AI Content Collection 2.2.0

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TSOM - Advanced 2.2.1

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    TSOM - Prime 2.2.1

    Maintenance release dependency updates only; no new customer-facing functionality in this version.
    Unified Security Exposure Management (USEM) - Advanced 2.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    Unified Security Exposure Management (USEM) - Foundation 2.2.3

    Changed:

    Enhancements to support the ServiceNow Otto brand.
    Unified Security Exposure Management (USEM) - Prime 2.2.3

    New

    Enhancements to the Security Exposure 360 feature:

    • Clickable Links to Records: Counts and findings in the Security Exposure 360 output are now directly clickable, linking you to the underlying vulnerable item (VITs)/records in your ServiceNow AI Platform instance.
    • Suggested follow-up questions: Suggested follow-up questions are provided that help you drill down.

    Changed

    Enhancements to support the ServiceNow Otto brand.
    Table 36. Application versions carried forward (no changes)
    App name Version number Last updated
    AI agents and skills for Quote Management 3.0.1 2026-07-09
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for Discovery 3.2.1 2026-07-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Health and Safety 1.3.4 2026-07-09
    AI agents for Synthetic Monitoring 1.4.4 2026-07-09
    AI Help Framework 1.0.6 2026-07-09
    AI Search RAG 6.1.0 2026-06-16
    AI Specialists for Security Incident Response 1.0.5 2026-07-09
    AI Websearch 4.1.0 2026-06-16
    Analytics Generation 4.1.15 2026-07-09
    App Generation 28.3.12 2026-07-09
    App Summary 29.4.0 2026-07-09
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Chat Recommendation 1.8.3 2026-07-09
    CMDB MCP Server 1.0.1 2026-07-09
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.5.0 2026-07-09
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    Flow Execution Analysis 29.2.8 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Health and Safety - Advanced 1.0.6 2026-07-09
    Health and Safety - Foundation 1.0.6 2026-07-09
    Health and Safety - Prime 1.0.6 2026-07-09
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.3 2026-07-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    Manage Invoice Operations 1.1.2 2026-07-09
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.12 2026-07-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.6.0 2026-07-09
    Notifications Email Agents 2.2.0 2026-07-09
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist for Automation Center 1.2.4 2026-07-09
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Prompt Assistance 5.1.4 2026-07-09
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    POM - Foundation 1.1.2 2026-06-16
    prompt-management 2.0.6 2026-07-09
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 29.2.5 2026-05-05
    Voice input for Now Assist 1.5.0 2026-07-09
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 2.3.19 2026-07-30