---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# September 10 2026 Now Assist Suite release notes

# September 10 2026 Now Assist Suite release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 313 minutes to read  
Now Assist Suite version and compatibility information for the September 10 2026 release on the ServiceNow Store.
Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See [Now Assist suite versions in the Application Manager](https://www.servicenow.com/docs/r/platform-administration/application-manager/now-assist-suites-app-mgr.html) for more details.

## Suite version 28.5.20260910 - Zurich Patch 5

{#na-suite-rn-2026-09-10__entry__3}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 1. New or updated applications]

{#na-suite-rn-2026-09-10__entry__12}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.7.2 | 2026-02-05 |
| AI Agents for Customer Success Management | 2.6.3 | 2025-12-11 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 4.0.4 | 2026-01-20 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 1.22.5 | 2025-12-16 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 3.0.0 | 2026-01-20 |
| Alert Assist | 3.7.2 | 2026-02-05 |
| Amazon Bedrock Spoke | 1.3.2 | 2025-12-11 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 28.2.5 | 2025-12-11 |
| Flow Summarization | 28.2.4 | 2025-12-11 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.0.16 | 2026-01-23 |
| Google Gemini Spoke | 1.5.3 | 2025-12-11 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.0.5 | 2025-12-11 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.1.2 | 2026-01-20 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.1.0 | 2026-01-20 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.8.1 | 2025-12-11 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.0.9 | 2026-01-20 |
| Now Assist AI Agents | 6.1.12 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.2.0 | 2026-01-20 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.3 | 2026-01-20 |
| Now Assist for Creator | 28.6.1 | 2026-02-05 |
| Now Assist for Customer Service Management (CSM) | 11.1.0 | 2026-01-20 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.5.1 | 2026-02-05 |
| Now Assist for IT Service Management (ITSM) | 12.1.1 | 2026-01-20 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for OT Manager | 3.1.0 | 2025-12-11 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.2 | 2025-12-11 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.1 | 2025-12-11 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 5.2.5 | 2026-02-19 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.7 | 2025-12-11 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 2.1.6 | 2026-01-20 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.1.0 | 2026-01-20 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 14.0.1 | 2026-01-20 |
| Now Assist in Virtual Agent Configurations | 8.0.8 | 2026-02-05 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.0.13 | 2025-12-11 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.4 | 2025-12-11 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 2. Application versions carried forward (no changes)]

## Suite version 28.6.20260910 - Zurich Patch 6

{#na-suite-rn-2026-09-10__entry__513}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 3. New or updated applications]

{#na-suite-rn-2026-09-10__entry__522}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.7.2 | 2026-02-05 |
| AI Agents for Customer Success Management | 2.6.3 | 2025-12-11 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 4.0.4 | 2026-01-20 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 1.22.5 | 2025-12-16 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 3.0.0 | 2026-01-20 |
| Alert Assist | 3.7.2 | 2026-02-05 |
| Amazon Bedrock Spoke | 1.3.2 | 2025-12-11 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 28.2.5 | 2025-12-11 |
| Flow Summarization | 28.2.4 | 2025-12-11 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.1.2 | 2026-02-05 |
| Google Gemini Spoke | 1.5.3 | 2025-12-11 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.1.4 | 2026-02-05 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.1.2 | 2026-01-20 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.1.0 | 2026-01-20 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.8.1 | 2025-12-11 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.1.2 | 2026-02-05 |
| Now Assist AI Agents | 6.2.12 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.2.0 | 2026-01-20 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.3 | 2026-01-20 |
| Now Assist for Creator | 28.6.1 | 2026-02-05 |
| Now Assist for Customer Service Management (CSM) | 11.1.0 | 2026-01-20 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.5.1 | 2026-02-05 |
| Now Assist for IT Service Management (ITSM) | 12.1.1 | 2026-01-20 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for OT Manager | 3.1.0 | 2025-12-11 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.2 | 2025-12-11 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.1 | 2025-12-11 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 5.2.5 | 2026-02-19 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.7 | 2025-12-11 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 3.0.2 | 2026-02-05 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.3.0 | 2026-02-05 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 15.0.8 | 2026-02-20 |
| Now Assist in Virtual Agent Configurations | 8.0.8 | 2026-02-05 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.1.3 | 2026-02-20 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.4 | 2025-12-11 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 4. Application versions carried forward (no changes)]

## Suite version 28.7.20260910 - Zurich Patch 7

{#na-suite-rn-2026-09-10__entry__1023}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 5. New or updated applications]

{#na-suite-rn-2026-09-10__entry__1032}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.0.9 | 2026-03-12 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.6.8 | 2026-03-12 |
| AI Agents for Discovery | 1.0.3 | 2026-03-12 |
| AI Agents for Employee Experience | 2.1.0 | 2026-03-12 |
| AI Agents for Health and Safety | 1.3.0 | 2026-03-12 |
| AI Agents for ITAM | 4.0.0 | 2026-03-12 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.9 | 2026-03-12 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.1.0 | 2026-03-12 |
| AI Control Tower for Now Assist | 3.0.2 | 2026-03-12 |
| AI Data Explorer | 4.0.5 | 2026-03-12 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.1.2 | 2026-03-12 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.0 | 2026-03-12 |
| Chat Summarization for Virtual Agent | 1.10.3 | 2026-03-12 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.0.3 | 2026-03-12 |
| Conversational subflows and actions | 29.1.1 | 2026-03-12 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 5.0.0 | 2026-03-12 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Field Service Management AI agent collection | 2.0.2 | 2026-03-12 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.0.4 | 2026-04-02 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.1.3 | 2026-03-12 |
| HR Talent AI Agent Collection | 4.0.1 | 2026-03-12 |
| HR Voice AI Agents | 2.1.4 | 2026-02-05 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 2.0.2 | 2026-03-12 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 6.0.8 | 2026-03-12 |
| IT Service Management AI voice agent collection | 1.1.6 | 2026-03-12 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| Knowledge Center | 31.1.3 | 2026-03-12 |
| Knowledge Graph | 7.0.2 | 2026-03-12 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.1 | 2026-03-12 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.9.0 | 2026-03-12 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.2.2 | 2026-03-12 |
| Notifications Email Agents | 1.0.10 | 2026-03-12 |
| Now Assist Admin Console | 8.0.7 | 2026-03-12 |
| Now Assist Agents for requestor | 3.2.0 | 2026-03-12 |
| Now Assist AI Agents | 7.0.11 | 2026-05-08 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.0.2 | 2026-03-12 |
| Now Assist context menu | 3.2.10 | 2026-04-17 |
| Now Assist Data Kit | 7.0.7 | 2026-03-12 |
| Now Assist for Accounts Payable Operations (APO) | 7.0.0 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for Automation Center | 1.0.5 | 2026-03-12 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.0.2 | 2026-03-12 |
| Now Assist for Configuration Management Database (CMDB) | 3.0.2 | 2026-03-12 |
| Now Assist for CPQ | 1.0.1 | 2026-03-12 |
| Now Assist for Creator | 28.7.1 | 2026-03-12 |
| Now Assist for Customer Service Management (CSM) | 12.0.0 | 2026-03-12 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.0.6 | 2026-03-12 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.0.3 | 2026-03-12 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.0.1 | 2026-03-12 |
| Now Assist for Hardware Asset Management | 4.0.0 | 2026-03-12 |
| Now Assist for Health and Safety | 1.3.0 | 2026-03-12 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.0.4 | 2026-03-12 |
| Now Assist for Impact | 3.0.3 | 2026-03-12 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.0 | 2026-03-12 |
| Now Assist for IT Service Management (ITSM) | 12.2.7 | 2026-03-12 |
| Now Assist for Legal Service Delivery | 1.6.2 | 2026-03-12 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.3 | 2026-03-12 |
| Now Assist for OT Manager | 3.3.0 | 2026-03-12 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.0.1 | 2026-03-12 |
| Now Assist for Platform for Requestor | 3.0.1 | 2026-03-12 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.5 | 2026-03-12 |
| Now Assist for Prompt Assistance | 3.0.2 | 2026-03-12 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.0.1 | 2026-03-12 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.4 | 2026-03-12 |
| Now Assist for Sales Force Automation (SFA) | 1.1.0 | 2026-03-12 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.9 | 2026-03-12 |
| Now Assist for Software Asset Management (SAM) | 5.3.3 | 2026-03-12 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.0.0 | 2026-03-12 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.0.1 | 2026-03-12 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.0.0 | 2026-03-12 |
| Now Assist for Talent | 1.6.2 | 2026-03-12 |
| Now Assist for Telecommunications | 1.0.5 | 2026-03-12 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.2 | 2026-03-12 |
| Now Assist for Third-Party Risk Management | 22.0.8 | 2026-03-12 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.0.3 | 2026-03-12 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.0.8 | 2026-03-12 |
| Now Assist in Catalog Builder | 7.0.1 | 2026-03-12 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.0 | 2026-03-12 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.5 | 2026-03-12 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.7.3 | 2026-03-12 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 16.0.5 | 2026-03-12 |
| Now Assist in Virtual Agent Configurations | 11.0.5 | 2026-03-12 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.0.2 | 2026-03-12 |
| Now Assist Skill Kit | 8.0.5 | 2026-03-12 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 12.0.13 | 2026-06-18 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.0.0 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.0.1 | 2026-03-12 |
| Telecommunications Media and Technology AI agent collection | 5.0.1 | 2026-03-12 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 6. Application versions carried forward (no changes)]

## Suite version 28.8.20260910 - Zurich Patch 8

{#na-suite-rn-2026-09-10__entry__1575}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 7. New or updated applications]

{#na-suite-rn-2026-09-10__entry__1584}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.3 | 2026-04-28 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.1.4 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.1.9 | 2026-04-28 |
| Care Team Operations AI agent collection | 1.0.2 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.2 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.3 | 2026-07-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 7.2.0 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.3 | 2026-04-09 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.8.2 | 2026-04-09 |
| Now Assist for Customer Service Management (CSM) | 12.1.2 | 2026-04-23 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for IT Service Management (ITSM) | 13.2.0 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 3.0.1 | 2026-03-12 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.5 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.10 | 2026-05-29 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.1.1 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 8. Application versions carried forward (no changes)]

## Suite version 28.9.20260910 - Zurich Patch 9

{#na-suite-rn-2026-09-10__entry__2169}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 9. New or updated applications]

{#na-suite-rn-2026-09-10__entry__2178}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.2.6 | 2026-05-05 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.5 | 2026-05-05 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.0 | 2026-05-05 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.7 | 2026-05-05 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.2.2 | 2026-05-05 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Desktop Actions | 3.0.1 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.0.4 | 2026-05-05 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.3.1 | 2026-05-15 |
| Alert Assist | 3.9.1 | 2026-05-05 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.1.6 | 2026-05-05 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.2.6 | 2026-05-05 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 8.0.1 | 2026-05-05 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.5 | 2026-05-05 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate for Now Assist | 1.0.2 | 2026-05-05 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.2.2 | 2026-05-05 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.3 | 2026-07-09 |
| HR Service Delivery AI agent collection | 6.1.3 | 2026-05-05 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 8.3.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.3.1 | 2026-05-05 |
| Knowledge Center | 31.9.9 | 2026-05-05 |
| Knowledge Graph | 7.2.1 | 2026-05-05 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.4.2 | 2026-05-05 |
| Notifications Email Agents | 2.0.4 | 2026-05-05 |
| Now Assist Admin Console | 9.1.9 | 2026-07-02 |
| Now Assist Agents for requestor | 3.4.1 | 2026-05-05 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 30.0.6 | 2026-05-05 |
| Now Assist Analytics | 4.1.7 | 2026-05-05 |
| Now Assist Center | 3.0.9 | 2026-08-13 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.2.3 | 2026-05-05 |
| Now Assist for Accounts Payable Operations (APO) | 7.2.1 | 2026-05-05 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.6.0 | 2026-05-05 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.2 | 2026-05-05 |
| Now Assist for Customer Service Management (CSM) | 12.2.0 | 2026-05-05 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Experience | 4.2.0 | 2026-05-05 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.2.1 | 2026-05-05 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.5 | 2026-05-05 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.12 | 2026-05-05 |
| Now Assist for IT Service Management (ITSM) | 14.3.1 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.7.7 | 2026-05-05 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.1.0 | 2026-05-05 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.2.0 | 2026-05-05 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 4.1.4 | 2026-05-05 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.1.2 | 2026-05-05 |
| Now Assist for Setup Core | 1.1.2 | 2026-05-05 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.2.2 | 2026-05-05 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.4.0 | 2026-05-05 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.2.2 | 2026-05-05 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.2.3 | 2026-05-05 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.2 | 2026-05-05 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.1.10 | 2026-05-05 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.0.12 | 2026-05-05 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.9.2 | 2026-05-05 |
| Now Assist in Standard Ticket Page | 1.0.9 | 2026-05-05 |
| Now Assist in Virtual Agent | 18.0.13 | 2026-06-04 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Service Quality | 1.0.3 | 2026-06-25 |
| Now Assist Skill Discovery and Execution | 10.0.4 | 2026-05-05 |
| Now Assist Skill Kit | 8.2.9 | 2026-05-05 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.2.7 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.2.0 | 2026-05-05 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| ServiceNow AI Lens | 5.0.0 | 2026-05-05 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| Summarization for Order Management | 2.1.0 | 2026-05-05 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 10. Application versions carried forward (no changes)]

## Suite version 28.10.20260910 - Zurich Patch 10

{#na-suite-rn-2026-09-10__entry__2787}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| IT Service Management AI agent collection | 9.4.0 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Now Assist for IT Service Management (ITSM) | 15.4.0 |   |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 11. New or updated applications]

{#na-suite-rn-2026-09-10__entry__2814}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.2 | 2026-06-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.3 | 2026-06-16 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.0.2 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Agents | 8.0.23 | 2026-09-04 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.3 | 2026-06-16 |
| Now Assist for Customer Service Management (CSM) | 13.0.3 | 2026-06-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.8 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.0.11 | 2026-08-20 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 12. Application versions carried forward (no changes)]

## Suite version 28.11.20260910 - Zurich Patch 11

{#na-suite-rn-2026-09-10__entry__3438}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| IT Service Management AI agent collection | 10.3.0 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Now Assist for IT Service Management (ITSM) | 16.3.0 |   |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 13. New or updated applications]

{#na-suite-rn-2026-09-10__entry__3471}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.8 | 2026-07-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.1.4 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Agents | 8.1.18 | 2026-09-04 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist for Creator | 28.9.4 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 13.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.0 | 2026-07-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.5 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.1.12 | 2026-08-20 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 14. Application versions carried forward (no changes)]

## Suite version 28.12.20260910 - Zurich Patch 12

{#na-suite-rn-2026-09-10__entry__4104}

| App name | Version number | Release notes |
|-|-|-|
| AI Data Explorer | 5.2.7 | Fixed Action recommendations in AI Data Explorer no longer get incorrectly blocked when triggered. |
| AI Experience Framework Skills | 1.4.4 | Support for building widgets in the new format. Users can now build widgets compatible with the pro-code developer experience, with support for ACLs and configuration framework. |
| AI features for Deal Registration | 1.0.2 | New Release. |
| AIS ZTSD Gemma | 1.0.6 | New * Gemma embedding model integration enables automated indexing of configured data sources. The system now ingests and indexes data sources specified for Gemma embedding, triggering semantic ingestion at regular intervals and tracking indexing status for each source. * Admins can now configure Gemma embedding model settings. The Gemma embedding model and its related configurations are now available for setup and management, allowing tailored embedding workflows for supported data sources. Changed * The Gemma embedding ingestion trigger interval has been increased from 5 to 15 minutes. The ingestion process now handles missing configuration gracefully and reports completion status reliably. * The Gemma embedding model identifier has been updated for consistency, and semantic index queries now use direct configuration lookup for improved accuracy. * Ingestion tracking now preserves state and batch persistence, ensuring that already-indexed data sources are not re-ingested and status is maintained across runs. |
| Change Management AI Orchestrator | 1.0.4 | Change Management AI Orchestrator introduces an AI-driven orchestration layer for Change Management that autonomously prepares change requests by coordinating multiple specialized AI agents. The objective of this release is to reduce manual effort, improve preparation quality, and deliver approval-ready changes while keeping governance and approval decisions under customer control. This release is available as a Controlled Availability (CA) release and is intended for selected customers participating in the CA program. New Multi-agent orchestration Provides orchestration support for the following participating capabilities: * CI Identification: An intelligent CI capability analyzes the change context and recommends relevant CIs, simplifying CI selection. * Change Plan Preparation: Generates implementation details, test plans, justification, and backout plans based on the change context. * Risk Assessment: Automatically completes the risk assessment survey and triggers applicable risk conditions to determine the risk score. * Quality Assessment: Evaluates the quality of the change based on the prepared implementation plan and supporting information. * Schedule Recommendation: Identifies scheduling conflicts and guides users toward an appropriate change schedule. * Change Summarization: Generates a consolidated summary of the change to provide approvers with the relevant context before approval. Overall, the Change Management AI Orchestrator coordinates these capabilities to produce a consolidated, approval-ready change record containing implementation details, readiness information, risk and quality assessments, scheduling recommendations, and an overall change summary. The Orchestrator also supports human-in-the-loop governance, pausing when user confirmation is required, such as during CI selection, while maintaining appropriate governance and auditability throughout the process. |
| Flow Designer GenAI | 30.1.4 | Fixed Fixed an issue in MCP for Flow where a property parsing error caused compatibility checks to incorrectly reject non-string data types. |
| IT Service Management AI agent collection | 11.2.0 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Manufacturing Commercial Operations AI agents collection | 4.0.0 | Https://www.servicenow.com/docs/r/zurich/release-notes/manufacturing-commercial-operations-rn.html. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | Updated Migration of application to fluent. |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| ServiceNow Otto for IT Service Management (ITSM) | 17.2.0 |   |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.0.0 | Https://www.servicenow.com/docs/r/zurich/release-notes/manufacturing-commercial-operations-rn.html. |
| ServiceNow Otto for Setup | 5.0.10 | New Clearer, more consistent agent guidance. |
| ServiceNow Otto for Setup Core | 4.0.10 | New Clearer, more consistent agent guidance. |
| Task Plan Template AI Agents | 2.0.1 | New * AI-powered template creation from your documents and diagrams: Upload your process documents or diagrams, and our AI agent reads through them, finds the tasks and dependencies. Template AI agent converts the identified tasks into template and template items and creates a draft template for you to review and edit. * Duplicate template detection: When you create a new task plan template, the system shows you similar existing templates that already exist in your system. Review them, select one before proceeding. * ServiceNow Otto panel discoverability and UI action for template creation: The template creation workflow is accessible from ServiceNow Otto panel and from the task plan template list itself. Start creating templates from wherever you are in the system. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 15. New or updated applications]

{#na-suite-rn-2026-09-10__entry__4170}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.2 | 2026-08-24 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.3.2 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.1.4 | 2026-08-07 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Catalog Requests | 7.2.4 | 2026-08-07 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Generation | 28.4.4 | 2026-08-07 |
| Flow Summarization | 28.4.4 | 2026-08-07 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.2.3 | 2026-08-24 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.13 | 2026-08-24 |
| Knowledge Graph | 8.2.1 | 2026-08-07 |
| LEAP | 4.2.1 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.2.9 | 2026-08-20 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Query Generation | 6.2.2 | 2026-08-07 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.3.4 | 2026-09-04 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.13 | 2026-08-24 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AI Search | 17.2.8 | 2026-09-04 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Creator | 28.9.11 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 13.3.2 | 2026-08-07 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.1 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 2.1.4 | 2026-08-07 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.0.4 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.3.3 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 1.7.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.1.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.13 | 2026-08-20 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 16. Application versions carried forward (no changes)]

## Suite version 28.13.20260910 - Zurich Patch 13

{#na-suite-rn-2026-09-10__entry__4791}

| App name | Version number | Release notes |
|-|-|-|
| AI Data Explorer | 5.2.7 | Fixed Action recommendations in AI Data Explorer no longer get incorrectly blocked when triggered. |
| AI Experience Framework Skills | 1.4.4 | Support for building widgets in the new format. Users can now build widgets compatible with the pro-code developer experience, with support for ACLs and configuration framework. |
| AI features for Deal Registration | 1.0.2 | New Release. |
| AIS ZTSD Gemma | 1.0.6 | New * Gemma embedding model integration enables automated indexing of configured data sources. The system now ingests and indexes data sources specified for Gemma embedding, triggering semantic ingestion at regular intervals and tracking indexing status for each source. * Admins can now configure Gemma embedding model settings. The Gemma embedding model and its related configurations are now available for setup and management, allowing tailored embedding workflows for supported data sources. Changed * The Gemma embedding ingestion trigger interval has been increased from 5 to 15 minutes. The ingestion process now handles missing configuration gracefully and reports completion status reliably. * The Gemma embedding model identifier has been updated for consistency, and semantic index queries now use direct configuration lookup for improved accuracy. * Ingestion tracking now preserves state and batch persistence, ensuring that already-indexed data sources are not re-ingested and status is maintained across runs. |
| Change Management AI Orchestrator | 1.0.4 | Change Management AI Orchestrator introduces an AI-driven orchestration layer for Change Management that autonomously prepares change requests by coordinating multiple specialized AI agents. The objective of this release is to reduce manual effort, improve preparation quality, and deliver approval-ready changes while keeping governance and approval decisions under customer control. This release is available as a Controlled Availability (CA) release and is intended for selected customers participating in the CA program. New Multi-agent orchestration Provides orchestration support for the following participating capabilities: * CI Identification: An intelligent CI capability analyzes the change context and recommends relevant CIs, simplifying CI selection. * Change Plan Preparation: Generates implementation details, test plans, justification, and backout plans based on the change context. * Risk Assessment: Automatically completes the risk assessment survey and triggers applicable risk conditions to determine the risk score. * Quality Assessment: Evaluates the quality of the change based on the prepared implementation plan and supporting information. * Schedule Recommendation: Identifies scheduling conflicts and guides users toward an appropriate change schedule. * Change Summarization: Generates a consolidated summary of the change to provide approvers with the relevant context before approval. Overall, the Change Management AI Orchestrator coordinates these capabilities to produce a consolidated, approval-ready change record containing implementation details, readiness information, risk and quality assessments, scheduling recommendations, and an overall change summary. The Orchestrator also supports human-in-the-loop governance, pausing when user confirmation is required, such as during CI selection, while maintaining appropriate governance and auditability throughout the process. |
| Flow Designer GenAI | 30.1.4 | Fixed Fixed an issue in MCP for Flow where a property parsing error caused compatibility checks to incorrectly reject non-string data types. |
| IT Service Management AI agent collection | 11.2.0 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Manufacturing Commercial Operations AI agents collection | 4.0.0 | Https://www.servicenow.com/docs/r/zurich/release-notes/manufacturing-commercial-operations-rn.html. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | Updated Migration of application to fluent. |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| ServiceNow Otto for IT Service Management (ITSM) | 17.2.0 |   |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.0.0 | Https://www.servicenow.com/docs/r/zurich/release-notes/manufacturing-commercial-operations-rn.html. |
| ServiceNow Otto for Setup | 5.0.10 | New Clearer, more consistent agent guidance. |
| ServiceNow Otto for Setup Core | 4.0.10 | New Clearer, more consistent agent guidance. |
| Task Plan Template AI Agents | 2.0.1 | New * AI-powered template creation from your documents and diagrams: Upload your process documents or diagrams, and our AI agent reads through them, finds the tasks and dependencies. Template AI agent converts the identified tasks into template and template items and creates a draft template for you to review and edit. * Duplicate template detection: When you create a new task plan template, the system shows you similar existing templates that already exist in your system. Review them, select one before proceeding. * ServiceNow Otto panel discoverability and UI action for template creation: The template creation workflow is accessible from ServiceNow Otto panel and from the task plan template list itself. Start creating templates from wherever you are in the system. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 17. New or updated applications]

{#na-suite-rn-2026-09-10__entry__4857}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.2 | 2026-08-24 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.3.2 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.1.4 | 2026-08-07 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Catalog Requests | 7.2.4 | 2026-08-07 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Generation | 28.4.4 | 2026-08-07 |
| Flow Summarization | 28.4.4 | 2026-08-07 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.2.3 | 2026-08-24 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.13 | 2026-08-24 |
| Knowledge Graph | 8.2.1 | 2026-08-07 |
| LEAP | 4.2.1 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.2.9 | 2026-08-20 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Query Generation | 6.2.2 | 2026-08-07 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.3.4 | 2026-09-04 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.13 | 2026-08-24 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AI Search | 17.2.8 | 2026-09-04 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Creator | 28.9.11 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 13.3.2 | 2026-08-07 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.1 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 2.1.4 | 2026-08-07 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.0.4 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.3.3 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 1.7.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.1.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.13 | 2026-08-20 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 18. Application versions carried forward (no changes)]

## Suite version 29.0.20260910 - Australia Early Availability (Patch 0)

{#na-suite-rn-2026-09-10__entry__5478}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
[Table 19. New or updated applications]

{#na-suite-rn-2026-09-10__entry__5490}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.5.2 | 2025-12-11 |
| AI Agents for Customer Success Management | 2.6.6 | 2026-01-20 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 3.1.3 | 2025-12-11 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 3.0.14 | 2026-03-12 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 2.3.2 | 2025-12-11 |
| Alert Assist | 3.5.2 | 2025-12-11 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.0.14 | 2026-03-12 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 29.0.4 | 2026-03-12 |
| Flow Summarization | 29.0.3 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.0.17 | 2026-03-12 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.0.5 | 2025-12-11 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.0.3 | 2025-12-11 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.0.7 | 2026-04-09 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.9.0 | 2026-03-12 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.0.9 | 2026-01-20 |
| Now Assist AI Agents | 6.0.25 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.0.5 | 2025-12-11 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.2 | 2025-12-11 |
| Now Assist for Creator | 29.0.1 | 2026-03-12 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 11.0.3 | 2025-12-11 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.4.5 | 2025-12-11 |
| Now Assist for IT Service Management (ITSM) | 12.0.6 | 2025-12-11 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 3.0.6 | 2026-03-12 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.2 | 2026-01-20 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 6.1.1 | 2026-03-12 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.9 | 2026-02-05 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 2.0.9 | 2025-12-11 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for WDF | 2.0.3 | 2026-03-12 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.3.0 | 2026-02-05 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 13.0.12 | 2025-12-31 |
| Now Assist in Virtual Agent Configurations | 8.0.7 | 2025-12-11 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.0.13 | 2025-12-11 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SOM for Manufacturing Advanced | 1.2.0 | 2026-07-09 |
| SOM for Manufacturing Prime | 1.2.0 | 2026-07-09 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.5 | 2026-01-20 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 29.1.2 | 2026-03-12 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 20. Application versions carried forward (no changes)]

## Suite version 29.1.20260910 - Australia Patch 1

{#na-suite-rn-2026-09-10__entry__6003}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 21. New or updated applications]

{#na-suite-rn-2026-09-10__entry__6027}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.3 | 2026-04-28 |
| Agentic Contact Center for Banking | 1.0.1 | 2026-04-09 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Enterprise AI Foundation | 1.0.2 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AI-Native IT Service Management | 2.0.2 | 2026-04-09 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| APO - Foundation | 1.0.0 | 2026-04-09 |
| APO - Prime | 1.0.0 | 2026-04-09 |
| App Engine - Prime | 29.1.3 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.1.4 | 2026-04-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.1.9 | 2026-04-28 |
| Business Continuity Management Advanced | 1.0.2 | 2026-04-09 |
| Business Continuity Management Foundation | 1.0.3 | 2026-04-09 |
| Care Team Operations AI agent collection | 1.0.3 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Collaborative Work Management - Advanced | 1.0.2 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.5 | 2026-04-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.0.4 | 2026-04-09 |
| Core Business Suite Advanced | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite AI Agent | 3.0.2 | 2026-04-09 |
| Core Business Suite for Finance | 3.0.3 | 2026-04-09 |
| Core Business Suite for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite for Human Resources | 3.0.3 | 2026-04-09 |
| Core Business Suite for Legal | 3.0.3 | 2026-04-09 |
| Core Business Suite For Source To Pay | 3.0.3 | 2026-04-09 |
| Core Business Suite For Workplace Service Delivery | 3.0.3 | 2026-04-09 |
| Core Business Suite Foundation | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Foundation for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite Prime for Human Resources | 3.0.2 | 2026-04-09 |
| Core Business Suite Prime for Legal | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Workplace Services | 3.0.2 | 2026-04-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.3 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| DCNAM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| Enterprise Architecture - Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Architecture - Prime | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 4.0.0 | 2026-04-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.0.0 | 2026-04-09 |
| FSC Common - Prime | 1.0.0 | 2026-04-09 |
| FSM - Advanced | 1.0.0 | 2026-04-09 |
| FSM - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| Hardware Asset Management - Advanced | 1.0.0 | 2026-04-09 |
| HCLS - Advanced | 1.0.1 | 2026-04-09 |
| HCLS - Foundation | 1.0.1 | 2026-04-09 |
| HCLS - Prime | 1.0.1 | 2026-04-09 |
| Health and Safety - Advanced | 1.0.3 | 2026-04-09 |
| Health and Safety - Foundation | 1.0.3 | 2026-04-09 |
| Health and Safety - Prime | 1.0.3 | 2026-04-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 1.0.5 | 2026-04-17 |
| HRSD - Prime | 1.0.5 | 2026-04-17 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| Integrated Risk Management Advanced | 22.2.0 | 2026-05-05 |
| Integrated Risk Management Foundation | 22.1.2 | 2026-04-09 |
| Integrated Risk Management Prime | 22.2.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 7.2.0 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM - Advanced | 1.0.7 | 2026-04-09 |
| ITOM - Prime | 1.0.3 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| ITSM - Advanced | 1.0.8 | 2026-06-16 |
| ITSM - Foundation | 1.0.8 | 2026-06-16 |
| ITSM - Prime | 1.0.9 | 2026-06-16 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| Legal Service Delivery - Prime | 1.0.4 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations Advanced | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.1.2 | 2026-04-09 |
| Manufacturing Commercial Operations Foundation | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations Prime | 1.0.2 | 2026-04-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.4 | 2026-04-09 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.3 | 2026-04-09 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist For Core Business Suite | 3.0.2 | 2026-04-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.1.2 | 2026-04-09 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 12.1.2 | 2026-04-23 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.2.0 | 2026-04-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 3.0.0 | 2026-04-09 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for HRSD - Foundation | 1.0.5 | 2026-04-17 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for IT Service Management (ITSM) | 13.2.0 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.1.2 | 2026-04-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform Advanced | 1.0.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Platform Foundation | 1.0.0 | 2026-04-09 |
| Now Assist for Platform Prime | 1.0.0 | 2026-04-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 3.0.6 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.1.1 | 2026-04-09 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 6.0.1 | 2026-05-05 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 2.0.0 | 2026-04-09 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for WDF | 2.0.7 | 2026-05-05 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.0.1 | 2026-04-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.10 | 2026-05-29 |
| POM - Foundation | 1.0.0 | 2026-04-09 |
| POM - Prime | 1.0.0 | 2026-04-09 |
| Privacy Management Advanced | 22.2.0 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.1.1 | 2026-04-09 |
| Query Generation | 5.1.1 | 2026-04-09 |
| Query Orchestrator | 1.0.0 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Prime | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Advanced | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Prime | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.1 | 2026-04-09 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| Security Incident Response - Advanced | 1.0.4 | 2026-05-05 |
| Security Incident Response - Foundation | 1.0.4 | 2026-05-05 |
| Security Incident Response - Prime | 1.0.4 | 2026-05-05 |
| Service Exchange - Advanced | 1.0.1 | 2026-04-09 |
| Service Exchange - Foundation | 1.0.1 | 2026-04-09 |
| Service Exchange - Prime | 1.0.1 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.0.0 | 2026-04-09 |
| SLO - Prime | 1.0.0 | 2026-04-09 |
| Software Asset Management AI Advanced | 1.0.4 | 2026-04-09 |
| Software Asset Management AI Prime | 1.0.4 | 2026-04-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.0.0 | 2026-04-09 |
| SPO - Prime | 1.0.0 | 2026-04-09 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Technology Advanced | 1.0.3 | 2026-04-09 |
| Technology Foundation | 1.0.3 | 2026-04-09 |
| Technology Prime | 1.0.3 | 2026-04-09 |
| Telecommunications Advanced | 1.0.4 | 2026-04-09 |
| Telecommunications Foundation | 1.0.4 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Telecommunications Prime | 1.0.4 | 2026-04-09 |
| Telecommunications, Media and Technology - Advanced | 1.0.2 | 2026-04-09 |
| Telecommunications, Media and Technology - Foundation | 1.0.3 | 2026-04-09 |
| Telecommunications, Media and Technology - Prime | 1.0.2 | 2026-04-09 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| Third-party Risk Management Advanced | 22.0.1 | 2026-04-09 |
| TNI and DCNAM AI Content Collection | 1.0.0 | 2026-04-09 |
| TNI for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-04-09 |
| UI Generation | 29.1.2 | 2026-03-12 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| USEM - Advanced | 1.0.2 | 2026-04-09 |
| USEM - Foundation | 1.0.2 | 2026-04-09 |
| USEM - Prime | 1.0.3 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| WSD - Advanced | 1.0.1 | 2026-04-09 |
| WSD - Foundation | 1.0.1 | 2026-04-09 |
| WSD - Prime | 1.0.1 | 2026-04-09 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 22. Application versions carried forward (no changes)]

## Suite version 29.2.20260910 - Australia Patch 2

{#na-suite-rn-2026-09-10__entry__7080}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 23. New or updated applications]

{#na-suite-rn-2026-09-10__entry__7104}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.2.6 | 2026-05-05 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.1.0 | 2026-05-05 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.5 | 2026-05-05 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.0 | 2026-05-05 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.7 | 2026-05-05 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Enterprise AI Foundation | 1.0.2 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.2.2 | 2026-05-05 |
| AI Dashboard Insights | 1.0.6 | 2026-05-05 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Desktop Actions | 3.0.1 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.3.1 | 2026-05-15 |
| Alert Assist | 3.9.1 | 2026-05-05 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| APO - Foundation | 1.1.0 | 2026-05-05 |
| APO - Prime | 1.1.0 | 2026-05-05 |
| App Engine - Prime | 29.1.3 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.2.0 | 2026-05-05 |
| App Summary | 29.2.1 | 2026-05-05 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.2.6 | 2026-05-05 |
| Business Continuity Management Advanced | 1.0.2 | 2026-04-09 |
| Business Continuity Management Foundation | 1.0.3 | 2026-04-09 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Collaborative Work Management - Advanced | 1.0.2 | 2026-04-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.7 | 2026-05-05 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 8.0.1 | 2026-05-05 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.0.4 | 2026-04-09 |
| Core Business Suite Advanced | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite AI Agent | 3.0.2 | 2026-04-09 |
| Core Business Suite for Finance | 3.0.3 | 2026-04-09 |
| Core Business Suite for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite for Human Resources | 3.0.3 | 2026-04-09 |
| Core Business Suite for Legal | 3.0.3 | 2026-04-09 |
| Core Business Suite For Source To Pay | 3.0.3 | 2026-04-09 |
| Core Business Suite For Workplace Service Delivery | 3.0.3 | 2026-04-09 |
| Core Business Suite Foundation | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Foundation for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite Prime for Human Resources | 3.0.2 | 2026-04-09 |
| Core Business Suite Prime for Legal | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Workplace Services | 3.0.2 | 2026-04-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.5 | 2026-05-05 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| DCNAM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Enterprise Architecture - Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Architecture - Prime | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 4.0.0 | 2026-04-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.1.0 | 2026-05-05 |
| FSC Common - Prime | 1.1.0 | 2026-05-05 |
| FSM - Advanced | 1.0.0 | 2026-04-09 |
| FSM - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 13.2.2 | 2026-05-05 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| Hardware Asset Management - Advanced | 1.0.0 | 2026-04-09 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.4 | 2026-05-05 |
| Health and Safety - Foundation | 1.0.4 | 2026-05-05 |
| Health and Safety - Prime | 1.0.4 | 2026-05-05 |
| HR Service Delivery AI agent collection | 6.1.3 | 2026-05-05 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 1.0.5 | 2026-04-17 |
| HRSD - Prime | 1.0.5 | 2026-04-17 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| Integrated Risk Management Advanced | 22.2.0 | 2026-05-05 |
| Integrated Risk Management Foundation | 22.1.2 | 2026-04-09 |
| Integrated Risk Management Prime | 22.2.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management | 2.1.0 | 2026-05-05 |
| IT Service Management AI agent collection | 8.3.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM - Advanced | 1.0.8 | 2026-05-05 |
| ITOM - Prime | 1.0.4 | 2026-05-05 |
| ITOM AI Agents For Service Mapping | 1.3.1 | 2026-05-05 |
| ITSM - Advanced | 1.3.1 | 2026-07-09 |
| ITSM - Foundation | 1.3.1 | 2026-07-09 |
| ITSM - Prime | 1.3.1 | 2026-07-09 |
| Knowledge Center | 31.9.9 | 2026-05-05 |
| Knowledge Graph | 7.2.1 | 2026-05-05 |
| Legal Service Delivery - Prime | 1.0.8 | 2026-05-05 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations Advanced | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.1.2 | 2026-04-09 |
| Manufacturing Commercial Operations Foundation | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations Prime | 1.0.2 | 2026-04-09 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.4.2 | 2026-05-05 |
| Notifications Email Agents | 2.0.4 | 2026-05-05 |
| Now Assist Admin Console | 9.1.9 | 2026-07-02 |
| Now Assist Agents for requestor | 3.4.1 | 2026-05-05 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 30.0.6 | 2026-05-05 |
| Now Assist Analytics | 4.1.7 | 2026-05-05 |
| Now Assist Center | 3.0.9 | 2026-08-13 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.2.3 | 2026-05-05 |
| Now Assist for Accounts Payable Operations (APO) | 7.2.1 | 2026-05-05 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.3 | 2026-04-09 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.6.0 | 2026-05-05 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist For Core Business Suite | 3.0.2 | 2026-04-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.2.2 | 2026-05-05 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 12.2.0 | 2026-05-05 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Experience | 4.2.0 | 2026-05-05 |
| Now Assist for Enterprise Architecture (EA) | 7.2.0 | 2026-04-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 3.1.0 | 2026-05-05 |
| Now Assist for FSC Common | 6.2.1 | 2026-05-05 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.5 | 2026-05-05 |
| Now Assist for HRSD - Foundation | 1.0.5 | 2026-04-17 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.12 | 2026-05-05 |
| Now Assist for IT Service Management (ITSM) | 14.3.1 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.7.7 | 2026-05-05 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.1.2 | 2026-04-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.1.0 | 2026-05-05 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.2.0 | 2026-05-05 |
| Now Assist for Platform Advanced | 1.1.0 | 2026-05-05 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 1.1.0 | 2026-05-05 |
| Now Assist for Platform Prime | 1.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 3.0.12 | 2026-05-05 |
| Now Assist for Prompt Assistance | 4.1.4 | 2026-05-05 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.1.1 | 2026-04-09 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 6.0.1 | 2026-05-05 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.1.2 | 2026-05-05 |
| Now Assist for Setup Core | 1.1.2 | 2026-05-05 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.2.2 | 2026-05-05 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.4.0 | 2026-05-05 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.2.2 | 2026-05-05 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 2.0.0 | 2026-04-09 |
| Now Assist for Voice | 4.2.3 | 2026-05-05 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for WDF | 2.0.7 | 2026-05-05 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.2 | 2026-05-05 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.1.10 | 2026-05-05 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.0.12 | 2026-05-05 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.9.2 | 2026-05-05 |
| Now Assist in Standard Ticket Page | 1.0.9 | 2026-05-05 |
| Now Assist in Virtual Agent | 18.0.13 | 2026-06-04 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Service Quality | 1.0.3 | 2026-06-25 |
| Now Assist Skill Discovery and Execution | 10.0.4 | 2026-05-05 |
| Now Assist Skill Kit | 8.2.9 | 2026-05-05 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.0.1 | 2026-04-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.2.7 | 2026-05-05 |
| POM - Foundation | 1.0.0 | 2026-04-09 |
| POM - Prime | 1.0.0 | 2026-04-09 |
| Privacy Management Advanced | 22.2.0 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.1.1 | 2026-04-09 |
| Query Generation | 5.2.0 | 2026-05-05 |
| Query Orchestrator | 1.0.0 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Prime | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Advanced | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Prime | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.1 | 2026-04-09 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| Security Incident Response - Advanced | 1.0.4 | 2026-05-05 |
| Security Incident Response - Foundation | 1.0.4 | 2026-05-05 |
| Security Incident Response - Prime | 1.0.4 | 2026-05-05 |
| Service Exchange - Advanced | 1.0.1 | 2026-04-09 |
| Service Exchange - Foundation | 1.0.1 | 2026-04-09 |
| Service Exchange - Prime | 1.0.1 | 2026-04-09 |
| ServiceNow AI Lens | 5.0.0 | 2026-05-05 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.1.0 | 2026-05-05 |
| SLO - Prime | 1.1.0 | 2026-05-05 |
| Software Asset Management AI Advanced | 1.0.4 | 2026-04-09 |
| Software Asset Management AI Prime | 1.0.4 | 2026-04-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.1.0 | 2026-05-05 |
| SPO - Prime | 1.1.0 | 2026-05-05 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.1.0 | 2026-05-05 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.3 | 2026-04-09 |
| Technology Foundation | 1.0.3 | 2026-04-09 |
| Technology Prime | 1.0.3 | 2026-04-09 |
| Telecommunications Advanced | 1.0.4 | 2026-04-09 |
| Telecommunications Foundation | 1.0.4 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Telecommunications Prime | 1.0.4 | 2026-04-09 |
| Telecommunications, Media and Technology - Advanced | 1.0.2 | 2026-04-09 |
| Telecommunications, Media and Technology - Foundation | 1.0.3 | 2026-04-09 |
| Telecommunications, Media and Technology - Prime | 1.0.2 | 2026-04-09 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.0.1 | 2026-04-09 |
| TNI and DCNAM AI Content Collection | 1.0.0 | 2026-04-09 |
| TNI for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-04-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Foundation | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Prime | 2.0.0 | 2026-06-16 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| WSD - Advanced | 1.0.1 | 2026-04-09 |
| WSD - Foundation | 1.0.1 | 2026-04-09 |
| WSD - Prime | 1.0.1 | 2026-04-09 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 24. Application versions carried forward (no changes)]

## Suite version 29.3.20260910 - Australia Patch 3

{#na-suite-rn-2026-09-10__entry__8187}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| IT Service Management AI agent collection | 9.4.0 |   |
| ITSM - Advanced | 2.1.13 |   |
| ITSM - Foundation | 2.1.13 |   |
| ITSM - Prime | 2.1.13 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Now Assist for IT Service Management (ITSM) | 15.4.0 |   |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 25. New or updated applications]

{#na-suite-rn-2026-09-10__entry__8238}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.2 | 2026-06-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.1.0 | 2026-06-16 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.1.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.3.4 | 2026-06-16 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.3.1 | 2026-06-16 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Collaborative Work Management - Advanced | 2.0.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.9 | 2026-06-16 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.3 | 2026-06-16 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.3.4 | 2026-06-16 |
| Enhanced Features for IRM Professional | 22.3.3 | 2026-06-16 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.1.0 | 2026-06-16 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.0.2 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.3.4 | 2026-06-16 |
| GRC Shared GenAI | 22.3.1 | 2026-06-16 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| Hardware Asset Management - Advanced | 1.0.1 | 2026-06-16 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.4 | 2026-05-05 |
| Health and Safety - Foundation | 1.0.4 | 2026-05-05 |
| Health and Safety - Prime | 1.0.4 | 2026-05-05 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.0.2 | 2026-06-16 |
| HRSD - Foundation | 2.0.2 | 2026-06-16 |
| HRSD - Prime | 2.0.2 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.3.3 | 2026-06-16 |
| Integrated Risk Management Foundation | 22.3.2 | 2026-06-16 |
| Integrated Risk Management Prime | 22.3.3 | 2026-06-16 |
| IRM Compliance GenAI | 22.3.1 | 2026-06-16 |
| IRM Risk GenAI | 22.3.2 | 2026-06-16 |
| IT Service Management | 3.0.2 | 2026-06-16 |
| IT Service Management Advanced | 3.0.1 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.0.10 | 2026-06-16 |
| ITOM - Prime | 1.0.6 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Agents | 8.0.23 | 2026-09-04 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.5 | 2026-06-16 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.2.5 | 2026-06-16 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.0.5 | 2026-07-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.3.1 | 2026-06-16 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.2.0 | 2026-06-16 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IRM | 22.3.3 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform Advanced | 2.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.0.0 | 2026-06-16 |
| Now Assist for Platform Prime | 2.0.0 | 2026-06-16 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.3.1 | 2026-06-16 |
| Now Assist for Process Mining | 3.0.12 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Smart Assessment Engine | 22.3.5 | 2026-06-16 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.2 | 2026-06-16 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.8 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.0.11 | 2026-08-20 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.3.1 | 2026-06-16 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| Query Orchestrator | 1.1.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.3.1 | 2026-06-16 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.0.1 | 2026-06-16 |
| Software Asset Management AI Prime | 2.0.1 | 2026-06-16 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.2 | 2026-06-16 |
| Third-party Risk Management Professional Plus | 22.3.2 | 2026-06-16 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Foundation | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Prime | 2.0.0 | 2026-06-16 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 26. Application versions carried forward (no changes)]

## Suite version 29.4.20260910 - Australia Patch 4

{#na-suite-rn-2026-09-10__entry__9366}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.2 | New Release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| IT Service Management AI agent collection | 10.3.0 |   |
| ITSM - Advanced | 2.2.13 |   |
| ITSM - Foundation | 2.2.13 |   |
| ITSM - Prime | 2.2.13 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Now Assist for IT Service Management (ITSM) | 16.3.0 |   |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 27. New or updated applications]

{#na-suite-rn-2026-09-10__entry__9423}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.8 | 2026-07-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.2.2 | 2026-07-09 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.3.3 | 2026-08-24 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.2.1 | 2026-08-24 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.5 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.11 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 2.0.1 | 2026-07-09 |
| CSM - Foundation | 2.0.1 | 2026-07-09 |
| CSM - Prime | 2.0.1 | 2026-07-09 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.2.1 | 2026-07-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.2.1 | 2026-07-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.1.4 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| Hardware Asset Management - Advanced | 1.0.2 | 2026-07-09 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.1.0 | 2026-07-09 |
| HRSD - Foundation | 2.1.0 | 2026-07-09 |
| HRSD - Prime | 2.1.0 | 2026-07-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.3 | 2026-07-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.1.1 | 2026-07-09 |
| IT Service Management Advanced | 3.1.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.0 | 2026-07-09 |
| ITOM - Prime | 1.1.0 | 2026-07-09 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Agents | 8.1.18 | 2026-09-04 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for Creator | 29.4.1 | 2026-07-09 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.1 | 2026-07-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.3.1 | 2026-07-09 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform Advanced | 2.1.0 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.1.0 | 2026-07-09 |
| Now Assist for Platform Prime | 2.1.0 | 2026-07-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 3.1.2 | 2026-07-09 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.4 | 2026-07-09 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.5 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.1.12 | 2026-08-20 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| Query Orchestrator | 1.2.1 | 2026-07-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.1.0 | 2026-07-09 |
| Software Asset Management AI Prime | 2.1.1 | 2026-07-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.4 | 2026-07-09 |
| Third-party Risk Management Professional Plus | 22.3.4 | 2026-07-09 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Foundation | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Prime | 2.1.0 | 2026-07-09 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 28. Application versions carried forward (no changes)]

## Suite version 29.5.20260910 - Australia Patch 5

{#na-suite-rn-2026-09-10__entry__10566}

| App name | Version number | Release notes |
|-|-|-|
| AI Data Explorer | 5.2.7 | Fixed Action recommendations in AI Data Explorer no longer get incorrectly blocked when triggered. |
| AI Experience Framework Skills | 1.4.4 | Support for building widgets in the new format. Users can now build widgets compatible with the pro-code developer experience, with support for ACLs and configuration framework. |
| AI features for Deal Registration | 1.0.2 | New Release. |
| AIS ZTSD Gemma | 1.0.6 | New * Gemma embedding model integration enables automated indexing of configured data sources. The system now ingests and indexes data sources specified for Gemma embedding, triggering semantic ingestion at regular intervals and tracking indexing status for each source. * Admins can now configure Gemma embedding model settings. The Gemma embedding model and its related configurations are now available for setup and management, allowing tailored embedding workflows for supported data sources. Changed * The Gemma embedding ingestion trigger interval has been increased from 5 to 15 minutes. The ingestion process now handles missing configuration gracefully and reports completion status reliably. * The Gemma embedding model identifier has been updated for consistency, and semantic index queries now use direct configuration lookup for improved accuracy. * Ingestion tracking now preserves state and batch persistence, ensuring that already-indexed data sources are not re-ingested and status is maintained across runs. |
| Change Management AI Orchestrator | 1.0.4 | Change Management AI Orchestrator introduces an AI-driven orchestration layer for Change Management that autonomously prepares change requests by coordinating multiple specialized AI agents. The objective of this release is to reduce manual effort, improve preparation quality, and deliver approval-ready changes while keeping governance and approval decisions under customer control. This release is available as a Controlled Availability (CA) release and is intended for selected customers participating in the CA program. New Multi-agent orchestration Provides orchestration support for the following participating capabilities: * CI Identification: An intelligent CI capability analyzes the change context and recommends relevant CIs, simplifying CI selection. * Change Plan Preparation: Generates implementation details, test plans, justification, and backout plans based on the change context. * Risk Assessment: Automatically completes the risk assessment survey and triggers applicable risk conditions to determine the risk score. * Quality Assessment: Evaluates the quality of the change based on the prepared implementation plan and supporting information. * Schedule Recommendation: Identifies scheduling conflicts and guides users toward an appropriate change schedule. * Change Summarization: Generates a consolidated summary of the change to provide approvers with the relevant context before approval. Overall, the Change Management AI Orchestrator coordinates these capabilities to produce a consolidated, approval-ready change record containing implementation details, readiness information, risk and quality assessments, scheduling recommendations, and an overall change summary. The Orchestrator also supports human-in-the-loop governance, pausing when user confirmation is required, such as during CI selection, while maintaining appropriate governance and auditability throughout the process. |
| Core Business Suite Prime for Health and Safety | 3.3.3 | Fixed minor defects. Resolved dependency issues for the Brazil release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| Flow Designer GenAI | 30.1.4 | Fixed Fixed an issue in MCP for Flow where a property parsing error caused compatibility checks to incorrectly reject non-string data types. |
| IT Service Management AI agent collection | 11.2.0 |   |
| ITSM - Advanced | 2.3.11 |   |
| ITSM - Foundation | 2.3.11 |   |
| ITSM - Prime | 2.3.11 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | Updated Migration of application to fluent. |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| ServiceNow Otto for IT Service Management (ITSM) | 17.2.0 |   |
| ServiceNow Otto for Setup | 5.0.10 | New Clearer, more consistent agent guidance. |
| ServiceNow Otto for Setup Core | 4.0.10 | New Clearer, more consistent agent guidance. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Task Plan Template AI Agents | 2.0.1 | New * AI-powered template creation from your documents and diagrams: Upload your process documents or diagrams, and our AI agent reads through them, finds the tasks and dependencies. Template AI agent converts the identified tasks into template and template items and creates a draft template for you to review and edit. * Duplicate template detection: When you create a new task plan template, the system shows you similar existing templates that already exist in your system. Review them, select one before proceeding. * ServiceNow Otto panel discoverability and UI action for template creation: The template creation workflow is accessible from ServiceNow Otto panel and from the task plan template list itself. Start creating templates from wherever you are in the system. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 29. New or updated applications]

{#na-suite-rn-2026-09-10__entry__10653}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.2 | 2026-08-24 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.4.5 | 2026-09-04 |
| Agentic Contact Center for Insurance | 1.3.3 | 2026-09-04 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.5.1 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for Enterprise AI Foundation | 1.8.3 | 2026-08-24 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.3.2 | 2026-08-24 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.3.3 | 2026-08-07 |
| APO - Prime | 1.3.3 | 2026-08-07 |
| App Engine - Prime | 29.1.8 | 2026-08-07 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.1.4 | 2026-08-07 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.9 | 2026-08-07 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Contract Management Pro - Prime | 1.0.16 | 2026-08-07 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Catalog Requests | 7.2.4 | 2026-08-07 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| DCNAM - Advanced | 2.2.0 | 2026-08-07 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Finance and Procurement - Foundation | 1.4.3 | 2026-08-07 |
| Finance and Procurement - Prime | 1.4.3 | 2026-08-07 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSM - Advanced | 2.0.9 | 2026-08-07 |
| FSM - Foundation | 2.0.9 | 2026-08-07 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.2.3 | 2026-08-24 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| Hardware Asset Management - Advanced | 1.0.4 | 2026-08-07 |
| HCLS - Advanced | 3.0.3 | 2026-08-07 |
| HCLS - Foundation | 3.0.3 | 2026-08-07 |
| HCLS - Prime | 3.0.4 | 2026-08-07 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| HRSD - Advanced | 2.2.2 | 2026-08-07 |
| HRSD - Foundation | 2.2.1 | 2026-08-07 |
| HRSD - Prime | 2.2.2 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Prime | 1.0.5 | 2026-08-13 |
| Industrial Operations Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Prime | 1.0.3 | 2026-08-13 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.2.5 | 2026-08-07 |
| IT Service Management Advanced | 3.2.6 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.3 | 2026-08-07 |
| ITOM - Prime | 1.2.1 | 2026-08-13 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.13 | 2026-08-24 |
| Knowledge Graph | 8.2.1 | 2026-08-07 |
| LEAP | 4.2.1 | 2026-08-07 |
| Legal Service Delivery - Prime | 1.0.14 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations AI agents collection | 3.3.0 | 2026-08-07 |
| Manufacturing Commercial Operations Foundation | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations Prime | 2.0.3 | 2026-08-07 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.5.1 | 2026-08-07 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.2.9 | 2026-08-20 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.2.5 | 2026-08-07 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Query Generation | 6.2.2 | 2026-08-07 |
| Query Orchestrator | 1.3.1 | 2026-08-07 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.7 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Prime | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Advanced | 2.2.2 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Prime | 2.2.1 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.8 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.3.4 | 2026-09-04 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.13 | 2026-08-24 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AI Search | 17.2.8 | 2026-09-04 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Contract Management Pro | 2.4.6 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for Creator | 29.5.6 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 14.2.0 | 2026-08-07 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.3 | 2026-09-04 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 3.3.0 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Advanced | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Foundation | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Prime | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.3.4 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.4.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.13 | 2026-08-20 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| SLO - Foundation | 1.3.3 | 2026-08-07 |
| SLO - Prime | 1.3.3 | 2026-08-07 |
| Software Asset Management AI Advanced | 2.4.3 | 2026-08-07 |
| Software Asset Management AI Prime | 2.4.2 | 2026-08-07 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.3.3 | 2026-08-07 |
| SPO - Prime | 1.3.3 | 2026-08-07 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Technology Advanced | 1.0.11 | 2026-08-07 |
| Technology Foundation | 1.0.14 | 2026-08-07 |
| Technology Prime | 1.0.11 | 2026-08-07 |
| Telecommunications Advanced | 2.2.1 | 2026-08-07 |
| Telecommunications Foundation | 2.2.1 | 2026-08-07 |
| Telecommunications Prime | 2.2.1 | 2026-08-07 |
| Telecommunications, Media and Technology - Advanced | 1.0.10 | 2026-08-07 |
| Telecommunications, Media and Technology - Foundation | 1.0.12 | 2026-08-07 |
| Telecommunications, Media and Technology - Prime | 1.0.10 | 2026-08-07 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Third-party Risk Management Professional Plus | 22.5.0 | 2026-08-07 |
| Threat Intelligence Security Center - Advanced | 3.1.0 | 2026-08-07 |
| TNI - Advanced | 2.2.0 | 2026-08-07 |
| TNI and DCNAM AI Content Collection | 2.2.0 | 2026-08-07 |
| TSOM - Advanced | 2.2.1 | 2026-08-07 |
| TSOM - Prime | 2.2.1 | 2026-08-07 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 30. Application versions carried forward (no changes)]

## Suite version 29.6.20260910 - Australia Patch 6

{#na-suite-rn-2026-09-10__entry__11793}

| App name | Version number | Release notes |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.4 | New Fulfillers can now edit AI response outputs directly within the contextual side panel before posting. This enables more accurate replies, improves AI learning through memory, and provides greater control beyond simply accepting or rejecting outputs in the 'Ready for Review' state. Fixed * Agent-sent messages now render hyperlinks correctly and honor line breaks in the UI. * Agentic Workflow notifications are now delivered correctly - resolved a misconfiguration of 'include_originator' that was causing self-notification exclusion. * AIEX now correctly respects the sessionContext prop when launched independently of the AIEL launcher. |
| Advanced Approval Management AI | 1.2.2 | New * Delta between quote versions. * Support adding adhoc approvals. * Approval step and condition details. |
| AI Admin Center | 6.0.7 | * Agent Advisor UI enhancements improve opportunity resolution and filtering. * Automation Opportunity page experience enhancements. * Agent miner data set supports removal of custom data sets. * Daily recommendation feature removed from Agent Advisor. * Multiple cost profiles support removed; only a single cost profile is available. |
| AI Admin Hub | 10.3.4 | New Admins can now integrate new domain separation APIs for Data Overflow processing, enabling improved data management across domains. Changed * Edited NASK skills where model providers are not switched are now displayed in the "non impacted skills" section, and admins can switch model providers directly from NASK. * The Prompt Injection and Offensiveness Protection pages have been optimized to load in under 4 seconds, improving user experience. * Skill List performance has been improved by removing the Skills Need Attention modal and optimizing the skill pruning process for regulated instances. |
| AI Agent Advisor | 1.4.5 | New * Limited Availability: Detect customer intents from the Intent Library and add new intents to automation opportunities as agents are created. * Limited Availability: View AI Agent Advisor recommendations directly within AI Agent Studio, surfacing relevant automation opportunities during agent building. Changed Added new error types across the mining pipeline, with configuration and pipeline execution UI enhancements for clearer visibility into run status. Fixed Resolved multiple front-end defects affecting configuration screens and pipeline execution views. Removed Nothing removed in this release. |
| AI Agents for AIOps | 1.12.3 | New * Alert Verification AI Agent automates alert closure based on related incidents and knowledge articles. * Integration Management Agent enables conversational setup and lifecycle management for top pull connectors. * Express List UI enhancements for alert closure. * Comprehensive logging and status tracking for alert verification workflow. * Integration source tracking for connector creation. * Credential creation within conversational setup. * Framework for generating and associating integration setup KB articles. * Advanced KB search and summarization for alert investigation. * New API endpoint to trigger integration sync jobs. * Option to install integrations with Otto from integration launchpad. Changed * Closure UI enhancements for auditability and user experience.\*. * Worknotes formatting improved for alert closure. * Assignment group handling toggle implemented. |
| AI Agents for Customer Success Management | 2.7.21 | AI Agent for AI Insights. FLuent conversion of App. |
| AI Agents for Discovery | 3.2.2 | Fixed Security defects in the Certificate Management Renewal AI Agent have been resolved. |
| AI Agents for Enterprise | 1.0.1 | New * Initial release of AI Agents for Enterprise. * Added a Model Category Skill that populates missing Model Category values for staged import records based on available model information. * Added a Model Classification Skill that selects the classification that best suits the model from the available classification codes selected by the user. * Added AI-assisted enrichment of staged model records during the Preview and Import process. |
| AI Agents for Health Log Analytics | 2.5.0 | Changed Internal naming conventions have been updated for improved consistency across the product. |
| AI Agents for HR Service Delivery | 7.3.1 | --- AI Generated Release Notes ---. New HR L1 AI Specialist can now predict and transfer HR cases based on high-confidence AI and LLM predictions. Cases are automatically transferred to the predicted HR Service when confidence exceeds the threshold, and worknotes are updated with recommendations. If confidence is low, the specialist continues resolution and logs recommendations. Admins can configure automatic case transfer and prediction thresholds. The "Classify and Assign" section now allows configuration of fields to predict and the confidence threshold for automatic transfer. HR L1 AI Specialist uses indexed sources for service prediction. Predictions leverage both HR Cases and HR Service as indexed sources, improving accuracy and coverage. LLM prompt-based prediction is now supported. The system implements LLM prompts for skill-based and script-based predictions, enhancing the AI Specialist's ability to recommend services. Search Application for HR AIS Search Config is available. HR L1 AI Specialists can test search sources on HR Service and HR Case, ensuring accurate configuration and results. Unified Feature Flag Rollout Strategy enables controlled activation of AI Specialist features. Admins can manage feature availability for HR L1 AI Specialist and its template, with sandbox testing and sequencing for customer rollout. Golden data evaluation for prediction and transfer is established. Prediction accuracy is measured using curated datasets, with ongoing evaluation and tuning for best results. Model proxy for Azure OpenAI endpoints is implemented for evals. The eval suite now supports a local proxy for Azure OpenAI, enabling tool_calls and matrix-based client/model selection without direct Azure access. Automation of Zero Touch Service Desk (ZTSD) functional flow is introduced. The ZTSD workflow is now automated, streamlining case handling. Changed Prediction prompts and logic have been fine-tuned for clarity and accuracy. Users experience improved guidance and outcomes from prediction features, with enhanced prompt generation and evaluation logic. Transfer flow is modularized and worknotes are updated with AI fields. After transfer, the ZTSD flow stops on the current case, and worknotes reflect AI-driven updates. Classify and Assign UI and configurations have been revisited and aligned with ITSM templates. Unused UI variables are removed, writeRoles and readRoles are updated for relevant configurations, and dropdowns now restrict selection to HR Service only. The autosubmitcatalog configuration is implemented, and automaticcasetransfer defaults to false. Testing environments for DARE and predict/transfer functionality are validated. Test results are available for both DARE and prediction/transfer workflows. Fixed Predict Services and Transfer HR Case workflow has been corrected to no longer prompt users for sys_id input when the HR Case number is already provided. |
| AI Agents for ITAM | 5.0.0 | This version bundles Contract Management Pro features into the Hardware Asset Workspace for Hardware Asset Management Prime subscribers. Common contract-related functionalities are now accessible directly from your asset records (requires Contract Management Pro to be installed). |
| AI Agents for Meetings | 1.0.10 | 1. Touchpoint Conversations Brief, Builder skill, Transcript skill for Post meeting and Premeeting preperation skill with recorring meetings and TOuchpoint details. |
| AI Agents for Retail Service Management | 1.6.0 | Fixed Internal conversion. |
| AI agents for SLO | 2.2.2 | New SLO Creator Agent now supports commitment-aware SLO generation and integrated risk calculation. The SLO Creator Agent operates with updated V2 instructions, enabling new skills for generating SLOs that account for commitments and utilizing a risk calculation tool. The implementation aligns with the SLO Gap Agent to ensure consistent behavior and parity. |
| AI Agents for Telecommunications, Media and Technology | 6.2.1 | Maintenance only. |
| AI Agents for Universal Request | 1.1.3 | This release contains no functional changes, code modifications, or new features. The version number has been incremented to maintain alignment with the September release schedule. All existing functionality remains unchanged and fully compatible with previous versions. This update is primarily administrative. |
| AI Analytics | 5.3.5 | New * Assist consumption analytics: Monitor entitlement health, consumption trends, and top-consuming AI assets from a consolidated analytics view. * Enhanced performance analytics: Analyse skills, assistants, and agents through overview dashboards and detailed performance views with advanced filtering and date selection. * Skill analytics enhancements: Filter skills by type and product, and access detailed usage, adoption, feedback, and AI Guardian insights. * Agent analytics: View agent performance metrics, drill into individual agent details, and track AI resolution rates. * Voice analytics insights: Analyse intent performance, resolution outcomes, guest authentication trends, tool execution trends, and CSAT trends. Changed * Performance Explorer renamed to Performance across analytics experiences. * Resolution metrics updated to provide intent-based session outcomes and improved visibility into AI and live-agent resolution results. * Voice analytics overview redesigned with key call outcome metrics surfaced prominently and additional trend visualisations. * Analytics dashboards refreshed with updated layouts, filtering, navigation, and reporting experiences for greater consistency and usability. Fixed Removed Legacy Voice Assistant overview metrics removed, including several older conversation, transfer, CSAT, handle-duration, and trend-based visualisations that have been replaced by the new analytics experience. |
| AI Authoring for Catalog Builder | 8.0.3 | What's New Generate client scripts with AIDescribe the behavior you want for a catalog item in plain language, and ServiceNow Otto generates the right automation for you - in case of Catalog Client Script - no coding required. AI-assisted question containersDescribe how you'd like your catalog item's questions organized - for example, a two-column container with a title - and ServiceNow Otto builds the container, sets its layout, and places the questions for you. Enhancements. Improved usage insights for AI-assisted catalog generationExpanded analytics now give administrators clearer visibility into how AI authoring is being used across their catalog, including generation outcomes and knowledge-base suggestion activity - supporting better adoption tracking and reporting. |
| AI Control Tower for Enterprise AI Foundation | 1.9.2 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery * Detect unsanctioned AI use with network detection (Armis) and endpoint detection (ITOM ACC), including model, user, department, and device details. * Block AI services detected through ACC. * An AI Inventory Enrichment Agent scans your inventory for incomplete records and suggests values to fill the gaps. * New and enhanced connectors extend discovery to Microsoft Agent365, Azure AI Foundry, Copilot, and AWS. Govern * Discovered AI systems are now risk-classified at the point of discovery, before they enter the managed workflow. * An AI Risk and Control Applicability Advisor recommends the most relevant risks and controls for each system, with rationale. * Dynamic Playbook 2.0 tailors onboarding tasks to an asset's risk classification. * ServiceNow-managed AI agents can now be published to Microsoft Agent365 and other external registries. Secure * AI agent containment can be triggered automatically based on authored policies in the AI Control Tower, removing the need for manual intervention. Support is extended to Azure AI Foundry for agent runtime and Gemini Enterprise Agent Platform (via Okta integration). * Design-time security now covers AI agents, tools, MCP servers, and system prompts, not just AI models. * The Veza connector now uses OAuth 2.0 for authentication. Monitor * Configure trace data retention to fit your needs. * View new latency and token-usage visualizations. * Set evaluation metrics at the asset level. * Use custom date ranges of up to 18 months for evaluation data. Measure Product owners can now view and work with just the AI systems and metrics that matter to them. Foundations Domain separation is available across AI Control Tower, enabling MSP and multi-tenant deployments with isolated inventories, security posture, and value data for each tenant. For full details, see AI Control Tower release notes. |
| AI Control Tower for ServiceNow Otto | 7.0.3 | See release notes for AI Control Tower for Enterprise AI Foundation. |
| AI Data Explorer | 5.2.7 | Fixed Action recommendations in AI Data Explorer no longer get incorrectly blocked when triggered. |
| AI Data Kit | 9.0.4 | New * Ground Truth creation: a new end-to-end flow to create, label, and review ground truth data for agentic evaluation, including a dedicated labelling experience with task and project views, and guided entry from the dataset page. * Datasets can now be added directly as an input source to labelling projects, with a configurable data sink step. * Ground truth data is now available for Skill Kit to consume directly in evaluation runs. * Data discovery through automatically extracted dataset metadata. * Record-level filtering within a dataset. * Japanese language support for Voice Evaluation data generation, with testing across all supported languages. Changed * Improved synthetic data generation quality by incorporating agent instructions from Skill Kit. * Dataset creation now captures source details. Fixed * Multiple defect fixes across the ground truth and labelling experience, the dataset page, and synthetic data generation. * Security fixes. |
| AI Desktop Actions | 6.0.0 | New * Automate desktop and web-based adaptive tasks using the new AI Desktop Actions client application for the macOS system. * Describe your task in the chat panel and the AI Desktop Actions executes it. * Monitor the live execution of adaptive desktop actions in the preview window of AI Desktop Actions. * Create security policies to control which files, folders, websites, and applications AI Desktop Actions can access. * Take control of the execution where your input is needed. |
| AI Experience Framework Skills | 1.4.4 | Support for building widgets in the new format. Users can now build widgets compatible with the pro-code developer experience, with support for ACLs and configuration framework. |
| AI features for Deal Registration | 1.0.2 | New Release. |
| AI for document designer | 23.0.3 | New AI-powered Word content generation now supports advanced third-party models Users can generate and manage Microsoft Word report content using Gemini 3.5 Flash (with fallback to Gemini 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku. Changed ServiceNow Otto Branding Updates References to Now Assist have been updated to ServiceNow Otto throughout the application, including updates to labels and user interface elements. |
| AI Help Framework | 2.0.2 | Changed * Enhanced AINH supported template patterns. * Introduced underline, info-icons and nudges. |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.1 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery * Detect unsanctioned AI use with network detection (Armis) and endpoint detection (ITOM ACC), including model, user, department, and device details. * Block AI services detected through ACC. * An AI Inventory Enrichment Agent scans your inventory for incomplete records and suggests values to fill the gaps. * New and enhanced connectors extend discovery to Microsoft Agent365, Azure AI Foundry, Copilot, and AWS. Govern * Discovered AI systems are now risk-classified at the point of discovery, before they enter the managed workflow. * An AI Risk and Control Applicability Advisor recommends the most relevant risks and controls for each system, with rationale. * Dynamic Playbook 2.0 tailors onboarding tasks to an asset's risk classification. * ServiceNow-managed AI agents can now be published to Microsoft Agent365 and other external registries. Secure * AI agent containment can be triggered automatically based on authored policies in the AI Control Tower, removing the need for manual intervention. Support is extended to Azure AI Foundry for agent runtime and Gemini Enterprise Agent Platform (via Okta integration). * Design-time security now covers AI agents, tools, MCP servers, and system prompts, not just AI models. * The Veza connector now uses OAuth 2.0 for authentication. Monitor * Configure trace data retention to fit your needs. * View new latency and token-usage visualizations. * Set evaluation metrics at the asset level. * Use custom date ranges of up to 18 months for evaluation data. Measure Product owners can now view and work with just the AI systems and metrics that matter to them. Foundations Domain separation is available across AI Control Tower, enabling MSP and multi-tenant deployments with isolated inventories, security posture, and value data for each tenant. For full details, see AI Control Tower release notes. |
| AI Platform skills | 3.2.2 | * Deprecating legacy navigation skill. * Removing retrieval-style commands from the navigation workflow and agent. * Adding record management agent for mutations to agentic workflows. * Widget rendering for premium chat in the navigation workflow. |
| AI Search RAG | 7.0.3 | New * Enabled Reranker for Search. * Enabled RAG MCP. |
| AI Skill Kit | 10.0.5 | New Evaluate voice agents and assistants across en-US, fr-CA, de-DE, ja-JP, and es-MX to understand their performance and user experience in different languages. |
| AI Specialists for Security Incident Response | 1.0.10 | Fixed Fixed an issue where non-maint users were not able to install the app. |
| AIOps Agentic Workforce | 2.2.5 | New * A new Alert Verification AI agent automatically reviews alerts against related incidents and knowledge articles, and closes them once a match confirms resolution. * A new Integration agent lets you set up, browse, test, and manage integrations through natural-language conversation instead of manual configuration screens. * The Integration agent can now also create credentials for an integration directly within the conversation. * Express List UI enhancements for alert closure and for tracking the AI Specialist processing logic. * Comprehensive logging and status tracking for alert verification workflow. Fixed * AI agents no longer fail to receive a published version when an error occurs during creation, so they can run as expected. * Autonomous analyses that fail are no longer marked as complete with empty insights. * The flow that starts the AIOps AI Specialist now reflects the latest record data, preventing outdated information from being used. |
| AIS ZTSD Gemma | 1.0.6 | New * Gemma embedding model integration enables automated indexing of configured data sources. The system now ingests and indexes data sources specified for Gemma embedding, triggering semantic ingestion at regular intervals and tracking indexing status for each source. * Admins can now configure Gemma embedding model settings. The Gemma embedding model and its related configurations are now available for setup and management, allowing tailored embedding workflows for supported data sources. Changed * The Gemma embedding ingestion trigger interval has been increased from 5 to 15 minutes. The ingestion process now handles missing configuration gracefully and reports completion status reliably. * The Gemma embedding model identifier has been updated for consistency, and semantic index queries now use direct configuration lookup for improved accuracy. * Ingestion tracking now preserves state and batch persistence, ensuring that already-indexed data sources are not re-ingested and status is maintained across runs. |
| Alert Assist | 3.12.2 | New * LLM-as-Judge pipeline enables automated quality evaluation for alert handling. * Auto-closure reasoning and expanded explanations are available for alerts. * Enable offglide execution for compatible alert skills. * Alert verification logic for insignificant alert closed scenarios implemented. Changed * Alert reasoning headers updated for all closure scenarios. * Autonomous Not Significant Styled Output prompt revised. * Links support expanded for closure reasoning. * Limit applied to insignificance reason bullets. * Data handling improved for insignificance reason from summarization prompts. * New headers added for alert reasoning scenarios. |
| APO - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| APO - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Assist Order Management AI Agent | 1.1.2 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Build Agent Premium | 1.6.0 | New New model support Build Agent now supports the following models * Azure OpenAI GPT 5.6 Sol. * Anthropic Claude on AWS Opus 5. Testing * Create and run ATF test suites from Build Agent. Group multiple tests under a single suite and execute the suite to run regression testing without selecting individual tests. Execution status and any errors are reported in the chat panel. * Test Agent can now generate ATF tests that use list and related list test steps, including validate related list visibility and apply filter to list. List step support extends test coverage beyond form-based interactions to include the full list view experience on the ServiceNow AI Platform. Integrations and metadata * Build Agent now supports integrations with the Box MCP server. * ServiceNow Fluent, which Build Agent uses to create apps, now supports domain separation on records and APIs. You can set the sys_domain field and use sys_override fields when working with records in domain-separated environments, so ServiceNow Fluent operates correctly across domains in your instance. The following metadata are now supported in Build Agent: * Service Catalog dependent question support. * Transition condition. * UI style. Platform and availability * When you right-click a record or artifact and select Configure, the metadata editor now opens in ServiceNow Studio. * Build Agent (Trial) is available by default on all instances, without requiring installation. * Build Agent now supports automatic upgrades through the ServiceNow Store. Instances running Australia Patch 5+ or Zurich Patch 12+ that have Build Agent installed receive automatic upgrades when a new version is published. Playbook support Build Agent includes the following updates to Playbook support: * Consolidates all records related to a playbook into a single XML update set file. * Can now generate runtime permissions at the playbook level and at the stage level. * Can now generate and configure the Set Playbook Outputs activity for nested playbooks. * Can now configure agentic fields on form-based and record-based activities when the AI Agent plugin is active. * Can now generate on-demand playbook launcher configurations. * Can now define optional activities in a playbook. Changed New agentic-first development experience ServiceNow Studio and IDE were redesigned for an agentic-first development experience with Build Agent: * The central chat area on the ServiceNow Studio home page is the starting point for new Build Agent conversations. * To open an existing conversation, select the Conversations icon in the Navigator panel. * The Build Agent panel now opens on the Navigator panel of ServiceNow Studio. |
| Business Continuity Management Advanced | 2.0.3 | notes New Report and summarize GRC issues faster . Issue Summarization and Issue Validation are available across BCM Foundation, BCM Advanced. Automated Resolution Planning is available in BCM Advanced . These capabilities enable you to track issue status from discovery through closure from the Employee Center in an instance or from plan and event records in Business Continuity Workspace. New features Assign group ownership to business impact analysis, plan, and event records. BIA owner and contributor synchronization Integration of the GRC Issue module Import and export recovery tasks from Microsoft Excel Enhance collaboration between recovery teams during a crisis. Fixed Performance defects for Update dependencies, Crisis Map loading. |
| Business Continuity Management Foundation | 2.0.3 | New Report and summarize GRC issues faster, Issue Summarization and Issue Validation are available for BCM Foundation. New features Assign group ownership to business impact analysis, plan, and event records. BIA owner and contributor synchronization Integration of the GRC Issue module Import and export recovery tasks from Microsoft Excel Enhance collaboration between recovery teams during a crisis. Fixed Performance defects for Update dependencies, Crisis Map loading. |
| Care Team Operations AI agent collection | 2.1.1 | New Enhancements to provide better support for agentic engineering. |
| Catalog Conversational Coverage | 6.2.1 | Fixed Minor enhancements and defect fixes. |
| Change Management AI Orchestrator | 1.0.4 | Change Management AI Orchestrator introduces an AI-driven orchestration layer for Change Management that autonomously prepares change requests by coordinating multiple specialized AI agents. The objective of this release is to reduce manual effort, improve preparation quality, and deliver approval-ready changes while keeping governance and approval decisions under customer control. This release is available as a Controlled Availability (CA) release and is intended for selected customers participating in the CA program. New Multi-agent orchestration Provides orchestration support for the following participating capabilities: * CI Identification: An intelligent CI capability analyzes the change context and recommends relevant CIs, simplifying CI selection. * Change Plan Preparation: Generates implementation details, test plans, justification, and backout plans based on the change context. * Risk Assessment: Automatically completes the risk assessment survey and triggers applicable risk conditions to determine the risk score. * Quality Assessment: Evaluates the quality of the change based on the prepared implementation plan and supporting information. * Schedule Recommendation: Identifies scheduling conflicts and guides users toward an appropriate change schedule. * Change Summarization: Generates a consolidated summary of the change to provide approvers with the relevant context before approval. Overall, the Change Management AI Orchestrator coordinates these capabilities to produce a consolidated, approval-ready change record containing implementation details, readiness information, risk and quality assessments, scheduling recommendations, and an overall change summary. The Orchestrator also supports human-in-the-loop governance, pausing when user confirmation is required, such as during CI selection, while maintaining appropriate governance and auditability throughout the process. |
| Chat Recommendation | 1.9.1 | New: Chat Recommendation Search Sources configuration UI, allowing configuration of which sources feed AI-recommended responses - Custom context support in the Chat Reply Recommendation (CRR) prompt. Changed: Updated truncation strategy based on selected sources. Fixed: Enforced KB citation when used by the prompt. |
| Chat Summarization for Virtual Agent | 1.12.7 | * Support Sidebar Summarization to extended tables. * Fix empty transcript fetch during Agent 'End chat' summarization. |
| Cloud Cost Management Advanced | 1.0.0 | The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights. * Advanced: AI to boost productivity across relevant use cases. * Prime: Act autonomously with all AI assets, and create your own. |
| CMDB MCP Server | 2.0.0 | Initial release. |
| Collaborative Work Management - Advanced | 2.2.1 | New * Automatically convert external documents, meeting notes, and natural-language prompts into structured, actionable tasks CWM tasks. * Keep Project Workspace and CWM tasks synchronized in both directions, with statuses, dates, and comments updating in real time across platforms. * View epics and other connected work across Boards natively within CWM in one view, with AI-assisted filtering for relevant results. * Build multiple customizable dashboards per Board with real-time charts, scores, and widgets to track delivery health at a glance. * Instantly break any CWM task into smaller, assignable child tasks with a single click, eliminating manual task drafting. |
| Content Understanding | 7.1.4 | Changed This release enhances stability and usability across document extraction, table configuration, and use case setup. Key enhancements include more reliable extraction when handling missing or malformed field values, extended support for typed keys in table extraction, and fixes to use case creation for Contract Analysis and localized formatting. |
| Contract Management Pro - Prime | 1.0.21 | New Changed * In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. * Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results. * Contract Management Pro - Prime now uses the latest versions of its dependent platform applications for the September 2026 release. Fixed Fixed plugin names and icons for ServiceNow Otto for Contract Management Pro in AI Admin Hub. |
| Conversation Evaluator | 3.2.1 | Changed The Conversational Evaluator now supports domain separation, enabling organizations to evaluate conversational experiences within their designated domains while keeping evaluation data appropriately isolated. |
| Conversational Catalog Requests | 8.0.2 | New * Increased coverage of conversational requests served through the Catalog Agent on Premium chat, now supporting: Simple UI policies and field messages. * Enhanced slotfill handling throughout the conversation, including cases where a user is changing a prior response or their response requires corrections. Fixed * More robust multi-language support. * Other defect fixes. |
| Conversational Studio | 12.0.7 | New * Bulk migration of Topics to AI Agents is now supported (MAINT-only). Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool. The migration workflow includes progress tracking, validation, and assignment of migrated AI Agents to Assistants, with each migration status visible and actionable. * Integrated evaluation and actionable insights for migrated AI Agents. The Topics-to-AI Agents tool now supports automated evaluation of migrated AI Agents, enabling admins to generate datasets, run evaluations, and compare quality metrics between Topics and AI Agents. Evaluation results surface dominant failure patterns, ranked by severity and frequency, with drill-down to scenario transcripts and issue explanations. * Custom severity levels for evaluation failure patterns. Users can now customize severity levels for actionable insights failure patterns across all evaluations. Severity changes are saved automatically and apply to both past and future evaluations. * Scenario drill-down and transcript access in evaluation results. Admins can view detailed scenario lists and transcripts for failed conversations, filter by detected issues, and download transcripts for further analysis. * NAP Platform Assistant support in Auto Evaluation. The NAP Platform Assistant is now available as a selectable option in the Auto Evaluation creation flow, and its evaluation results are accessible in the results screen. * Testing UI decoupled from Assistant "Active" state. The Test Assistant button is now enabled even when the Voice Assistant is not active, allowing testing at any time without requiring activation. Changed Fixed MCP Servers are now hidden from the Asset Library. MCP Server assets are no longer visible in the Asset Library and can only be accessed via the Assistant create/edit flow in a dedicated section. Users cannot modify the discoverable, visible, or promoted status of MCP Servers. |
| Core Business Suite Prime for Health and Safety | 3.3.3 | Fixed minor defects. Resolved dependency issues for the Brazil release. |
| CPQ for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CTO Voice AI Agents | 2.1.0 | New Enhancements to provide better support for agentic engineering. |
| Custom App Record Summarization | 30.1.1 | Changed Maintenance release. |
| Customer Service Management AI agent collection | 7.0.1 | New * Clarification options are now presented as selectable buttons. Users can select clarification options during an interaction, and the selected option is passed directly to the agent for recommendation. * Recommendation sources are now accessible within the ServiceNow Otto panel. Agents can review source information without leaving their workspace, following platform-aligned presentation patterns. * Live Agent Assist references have been updated to Live interaction recommendations AI agent. All references across the codebase, including skill names and AI Search Profile names, now match the new naming convention. * Customer Service Management AI agent collection is now available in Fluent Support. The app-csm-ai-agents repository has been converted to Fluent, enabling new AI agent capabilities for customer service management. Changed * Clarification options have been redesigned for improved usability. The interface now uses buttons instead of text, enhancing the selection experience for users. * Widget styles for clarification options have been updated. Visual improvements have been applied to ensure consistency and clarity. * ServiceNow Otto panel source display follows Horizon-aligned patterns. Source information presentation has been updated to match platform standards. Removed Legacy clarification option widget has been deleted. The previous text-based widget is no longer available, replaced by the new button-based interface. |
| Customer Service RMA AI Agents | 1.1.4 | Fixed The internal implementation has been updated. |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Operations Advanced | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Operations Foundation | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Operations Prime | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Security Advanced | 1.0.5 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Cyber Physical Systems Security Foundation | 1.0.5 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Cyber Physical Systems Security Prime | 1.0.7 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| DCNAM - Advanced | 2.3.0 | Recertification for Brazil. |
| Dynamic Guidance | 28.5.1 | Changed: Dynamic Guidance tailors recommendations based on your role, ensuring relevant and contextual support. |
| Employee Slate (built for Now Assist) | 1.4.4 | * Directory template: New landing-page layout guides employees through topic subtopics for clearer content pathways. * Breadcrumb navigation: Employees can now easily navigate through the topic hierarchy with contextual breadcrumb links. * Ask Otto name configuration: Admins can customize the displayed assistant name while supporting the configured Moveworks bot-friendly name by default. * Browse UI refinements: Visual and usability improvements across Browse deliver a more consistent and polished experience. * Inline admin configuration: Admins can now edit Browse options, Quick Links, Knowledge, and Applications directly without navigating to separate configuration records. * Image auto-compression: Images are automatically compressed and optimized per display context (thumbnail, carousel, hero feed). * Task delegation: Employees can now delegate tasks to colleagues directly from the task details view. * Person card report counts: Person cards in the org chart now display total report count alongside direct report count by default. * Home page background theming: Admins can set home page backgrounds per theme in the Admin Console, enabling different audiences to have distinct visual experiences. |
| Enhanced Features for IRM Enterprise | 23.0.1 | Fixed Otto branding and logo changes. |
| Enhanced Features for IRM Professional | 23.0.2 | Fixed Otto branding and logo changes. |
| Enterprise Asset Management Advanced | 2.0.0 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered asset request and repair experiences. * Added support for AI-powered asset data loading experiences. Changed Fixed |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered enterprise asset request experiences. * Added support for AI-powered troubleshooting and repair assistance experiences. Changed Fixed |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered enterprise asset request experiences. * Added support for AI-powered troubleshooting and repair assistance experiences. |
| Enterprise Data Transform | 1.0.2 | New Added the Enterprise Data Transform scoped application. Added import configuration records for defining supported import targets. Added source-to-target column mapping. Added value mapping for imported data. Added staging and validation before final import. Added support for reviewing staged data and resolving validation errors. Added final import processing for Asset and Model data used by the AI Assisted Asset and Model Import experience. |
| Field Service Management AI agent collection | 4.1.0 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| Finance and Procurement - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Finance and Procurement - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Flow Designer GenAI | 30.1.4 | Fixed Fixed an issue in MCP for Flow where a property parsing error caused compatibility checks to incorrectly reject non-string data types. |
| Flow troubleshooting agent | 1.0.12 | New * Debug production errors - Surface and diagnose production flow failures that are typically hard to discover and reproduce. * Troubleshoot trigger issues in context - Launch the troubleshooting agent directly from the record to investigate trigger-related problems where they occur. * Resolve approval errors - Pinpoint what went wrong in approval flows and how to fix it. * Answer general flow questions - Ask the agent any flow-related query and get clear, conversational answers. * Root cause in minutes - Receive a plain-language summary and root cause analysis in minutes, not hours. |
| FSM - Advanced | 2.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| FSM - Foundation | 2.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| FSM Scheduling AI Agent Collection | 2.0.4 | What's New All new AI agent interaction experience powered by ServiceNow Otto. * Update shifts after they're scheduled - change times, swap technicians, and adjust shift assignments. * Add and manage technician breaks conversationally, including single occurrences of a recurring break. * Interactive shift summary card directly in chat. * Managers/Schedulers can now create shifts directly from Agent Mobile. |
| Generative AI Controller | 15.0.3 | * New: Added support to enable domain separation for AI Control Tower (AICT) configurations and controls. * New: Added support for capability/skill level configurations for PII masking enforcements. |
| GRC Common GenAI | 23.0.5 | Fixed Otto branding and logo changes. |
| GRC Shared GenAI | 23.0.2 | New Added refinement actions for risk assessment summaries * Executive Summary: Refines summaries for executive-level audiences. * Shorten: Produces concise summaries. Added Authorization package summarization, a generative AI skill that generates summary paragraphs indicating the package's current state by combining system purpose, impact, operational status, and open Plan of Action and Milestones (POAM) counts. Available to users with the CAM Gen AI role with a Save to Work Notes option. AI-Powered Privacy and AI Assessment Recommendations * Privacy and AI Asset assessment tasks now auto-generate AI-recommended control objectives and risk statements with intelligent suggestion guides when moved to Review state. * Accept or reject recommendations to streamline compliance scoping. * Approved items automatically map to associated processing activities or AI assets. |
| Group-Action Framework | 8.0.6 | --- AI Generated Release Notes ---. New * Users can now classify items within GAF using Group Capability (Topic), enabling enhanced organization and management of records. System administrators can manage classification settings related to Group Capability (Topic). * All third-party models are now supported for GAF KB Gap HR skills, expanding model selection options for skill processing. * Taxonomy fields have been added and populated in the record group table for the KB GAP HR pipeline, allowing for improved categorization and searchability. * Record groups are now replicated in action strategies for the KB GAP HR pipeline, ensuring consistent grouping across workflow actions. * Topic generation can now run as the same user as the scheduled job, aligning execution context for automated topic creation. Changed * Incremental clustering for Agent Advisor now includes a refinement handler, improving noise clustering and prediction accuracy. The workflow has been updated to support filtering of the highest group in the group record table with an optional configuration flag. * Incremental clustering implementation for Agent Advisor has been enhanced with noise clustering logic, input query filtering, and threshold adjustments for improved data grouping and workflow performance. Fixed * The HR GAF Group job now triggers correctly when the 'snhrcore.admin' role is removed from 'admin', ensuring group processing reliability. * Field-level report view access control has been restored, allowing users with the data report viewer role to access additional data tables in dashboard visualizations. * Skill Run Info for Agent Advisor has been corrected, resolving issues in the skillruninfo table query and ensuring accurate skill run data. |
| Hardware Asset Management - Advanced | 1.0.11 | This version enables Hardware Asset Management Advanced customers to install and upgrade through the Hardware Asset Management Product Hub. |
| Hardware Asset Management - Prime | 1.0.12 | This version introduces new AI native Hardware Asset Management Prime, delivering end-to-end asset lifecycle management with the following capabilities: * AI-powered hardware model content and normalization. * Automated asset tasks-deploy, swap, and retire. * Asset inventory audits and performance reporting. * Contract renewal workflow and contract management professional integration. * Asset warranty integration with Lenovo and total cost of ownership tracking. * Remote asset receiving, stockroom receiving, and asset putaway workflows. * Asset attestation and inventory reports. * Hardware asset dashboard with operational visibility. * Service locations and distribution channels support for stockroom operations. * Indoor mapping capability for asset location tracking. * Shipping carrier integration for asset logistics. * Asset pallet management and receiving-my assets workflows. * Licensing support for new resource categories. * Hardware Asset Management maturity assessment. * Hardware Asset Management for Zero Touch Mobility. |
| HCLS - Advanced | 3.2.0 | New Enhancements to provide better support for agentic engineering. |
| HCLS - Foundation | 3.1.0 | New Enhancements to provide better support for agentic engineering. |
| HCLS - Prime | 3.1.0 | New Enhancements to provide better support for agentic engineering. |
| HR Voice AI Agents | 2.3.14 | Fixed * Issue where the ZoHo agent wasn't always retrieving expenses properly. * Issue with the HR Case Creator agent not always finding an existing case if applicable. |
| HRSD - Advanced | 2.2.5 | Licensing app for Advanced SKU. |
| HRSD - Foundation | 2.2.5 | Licensing app for foundation SKU. |
| HRSD - Prime | 2.2.5 | Licensing app for Prime SKU. |
| Insights Clustering Utils | 3.4.1 | New * Added detailed error messaging during precheck validation. * Added ITIL role support for precheck configuration. Changed Intent clustering failures now surface as visible errors in Agent Miner (previously silent/log-only). Fixed No major fixes. Removed Nothing removed in this release. |
| Integrated Risk Management Advanced | 23.0.1 | Fixed Otto branding changes and logo changes. |
| Integrated Risk Management Foundation | 23.0.0 | Fixed Otto branding and logo changes. |
| Integrated Risk Management Prime | 23.0.1 | Fixed Otto branding changes. |
| Intelligent Approvals | 3.0.10 | New * Human in the loop- condition builder support. * Knowledge Base article as a source to Intelligent approval policy. Fixed * Defects. * Tech debt. |
| IRM Compliance GenAI | 23.0.3 | New * Alert summarization is now enabled for all alert states. * Overview now includes alert summary with additional fields and related list data. * Added Prompt tuning and third-party model support for alert summarization. Changed Updated prompt logic and scope for alert summarization. |
| IRM Risk GenAI | 23.0.2 | New Added refinement actions for risk event summaries * Executive Summary, which refines the summary to be executive-ready. * Shorten, which produces a more concise summary. Changed * Risk event summaries are now fully prompt-based, replacing the earlier scripted-plus-prompt approach. This makes customization easier. * The scripted approach is deprecated. By default, risk events are summarized using the latest prompt. To revert to the scripted approach, follow the steps in the KB article. Support for the scripted approach will be removed in a future release, and only the prompt-based approach will be supported. |
| IT Service Management | 3.3.1 | New AppSee telemetry integration Track real-time usage patterns and user interactions across the ITSM Fulfiller Experience UI pages to optimize experience and identify adoption gaps. |
| IT Service Management Advanced | 3.3.1 | Changed No code updates were made in this release. The release number has been updated to maintain consistency with changes in related IT Service Management applications. |
| IT Service Management AI agent collection | 11.2.0 |   |
| ITOM - Advanced | 1.1.5 | New LEAP * Multi-taxonomy automation projectsLEAP can be configured to ingest and analyze incidents from multiple taxonomies to produce clusters and automation opportunities for all configured taxonomies. Existing single-taxonomy deployments are unaffected. Multi-taxonomy can be configured by admins using LEAP Properties. * Generate LEAP knowledge base articlesWhen creating a KB article from a LEAP automation opportunity, users are prompted to select a knowledge base and category before the article is published, with the author field and article metadata auto-populated from the opportunity record. Admins can configure an list of eligible knowledge bases in LEAP Properties to control which options appear in the modal. * LEAP MCP ServerLEAP skills are now accessible to external clients through MCP tools, enabling integration with third-party systems and workflows. AI Agents for Discovery * Pattern diagnostic agentic workflow displays error codes when root causes are classified and provides enhanced remediation suggestions when the Error Framework plugin is active with mapped remediations. * Pattern diagnostic agentic workflow log analysis covers the last five days and automatically expands to 30 days when no results are found in the initial period. ITOM URL Discovery You can now limit the number of URLs discovered through Broad URL Monitoring by using the new \[sn_acc_vis_content.full_url_discovery_daily_max_rows\] system property. Changed LEAP * Hide archived automation opportunitiesAutomation opportunities (AOs) from an earlier GAF (Global Automation Framework) run are now hidden by default. Previously, old AOs with resolution steps remained visible in the workspace after remapping. It was difficult to distinguish actionable AOs from old ones. After a GAF re-run, the old AOs are archived and no longer appear on the homepage. The artifacts of archived AOs are mapped to relevant new AOs. * LEAP value dashboard expansionThe LEAP value dashboard now surfaces metrics for all automation outcome types along with existing playbook data. New sections display Ansible execution counts, agent-hours saved, and top playbooks by tickets resolved, KB article creation counts and top contributing clusters, and problem record (PRB) creation counts and top clusters. A summary at the top of the dashboard breaks total automation activity and savings attribution by outcome type such as LEAP playbooks, Ansible playbooks, KB articles, and PRBs, each with a trend indicator. The dashboard also displays ServiceNow Otto consumption data to track the consumed per action. AI Agents for Service Level Objective SLO Creator Agent now supports commitment-aware SLO generation and integrated risk calculation. The SLO Creator Agent operates with updated V2 instructions, enabling new skills for generating SLOs that account for commitments and utilizing a risk calculation tool. The implementation aligns with the SLO Gap Agent to ensure consistent behavior and parity. Fixed AI Agents for Discovery Security defects in the Certificate Management Renewal AI Agent have been resolved. ITOM URL Discovery Navigation issues with bulk upload of the URLs are resolved. Removed LEAP The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. |
| ITOM - Prime | 1.2.2 | ITOM - Prime provides the following capabilities: * AIOps AI Specialist - controlled availability. * AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. * AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. * AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. * AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. * AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability. |
| ITSM - Advanced | 2.3.11 |   |
| ITSM - Foundation | 2.3.11 |   |
| ITSM - Prime | 2.3.11 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Knowledge Center | 31.26.5 | Defect fix. |
| Knowledge Graph | 8.3.3 | Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto Panel, ServiceNow Otto Virtual Agent, and Agentic AI applications. |
| Knowledge Graph Affinity Signals | 1.0.1 | Affinity Signals is a new personalization engine that automatically learns what matters to each user and personalizes search result ranking in AI Search. Search results adapt to your role, team, and activity patterns. |
| LEAP | 4.3.1 | --- AI Generated Release Notes ---. New Knowledge base article improvements * Admins can configure eligible knowledge bases and default KB/category for article creation. The Settings page allows selection of eligible knowledge bases, default knowledge base, and default KB category, which are automatically applied during agent-driven KB article creation. * Users can select the knowledge base and category when creating KB articles. A configurable modal prompts users to choose the target KB and category, with metadata and author fields auto-populated for improved search and traceability. LEAP value dashboard * The LEAP value dashboard surfaces metrics for all automation outcome types. The dashboard includes new sections and cards for Ansible executions, KB articles, problem records, and outcome breakdowns, with savings attribution by outcome type and Now Assist consumption metrics. * Metrics dashboard tabs for artifacts are introduced. Users can view tabular metrics for KB articles, ServiceNow playbooks, Ansible playbooks, Problem records, and an overview of all artifacts, with project-level and system-wide calculations. Automation projects LEAP supports automation projects across multiple incident taxonomies. Admins can configure LEAP to ingest and cluster incidents from multiple taxonomies, producing unified insights and automation opportunities spanning all configured taxonomies. LEAP MCP tool LEAP MCP tool for app setup status is introduced for external AI clients to use LEAP's setup and grouping-pipeline readiness before invoking other tools. Manage archived automation opportunities Admins can view and manage archived automation opportunities(AOs). Old AOs with resolution steps are hidden by default after GAF re-runs, and successor/predecessor relationships are surfaced on the AO detail page. AI Sparkle indicator is shown for discovered Ansible playbooks. The LEAP homepage AO list includes an additional column to visually identify playbooks created with AI. Changed * LEAP value dashboard layout is updated to tabular format. Artifacts are presented in dedicated tabs with consistent layout and improved clarity. * Playbook and Ansible metrics are filtered by automation source. Aggregate metrics now distinguish between ServiceNow playbooks and Ansible playbooks for accurate reporting. * Archived flag is backfilled for legacy stranded AOs. Upgrade scripts ensure previously stranded AOs are correctly marked as archived, aligning UI visibility and actions. * Default AO list and homepage filters exclude archived AOs. The homepage and list views now show only active, non-archived AOs. * KB article creation options and modal labels are revised. The create/view KB article actions are renamed to "Draft KB article," and modal info text is clarified. * Job status and troubleshooting actions are scoped per Automation project. Job status lookups and fix-the-error navigation are filtered by the selected project. * Properties reads are project-scoped with fallback to global defaults. Changing a property on one project does not affect others. |
| Legal Service Delivery - Prime | 1.0.17 | Fixed Support for the latest versions of dependent platform applications for the September 2026 release. |
| Manage Invoice Operations | 1.3.0 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Manage Order Operations | 2.2.0 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Manufacturing Commercial Operations Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations AI agents collection | 4.1.0 | Https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html. |
| Manufacturing Commercial Operations Foundation | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| MCP for Strategic Portfolio Management | 1.4.0 | New Connect any MCP-compatible AI assistant to your ServiceNow instance to give strategy and PMO leaders, portfolio managers, and project managers direct access to live SPM data through natural language prompts. Access Strategic Portfolio Management data and Now Assist AI skills as MCP tools, enabling LLM agents to query and process goals, portfolio plans, and projects. The following tools are available in this release: * Get Goals - Retrieves goals filtered by status, owner, or other criteria. * Generate Goal Insights - Generates AI-powered insights for goals and targets. * Get Portfolio Plans - Retrieves portfolio plans filtered by owner, timeline, or other criteria. * Generate Portfolio Insights - Generates portfolio insights, including at-risk planning items, delayed starts and ends, and dependencies to highlight potential bottlenecks. * Get Projects - Retrieves projects filtered by owner, status, state, or other criteria. * Generate Project Insights - Detects project risks, analyzes status trajectory, and provides recommendations to mitigate delays. * Get AI Status Report - Generates a Red, Amber, Green (RAG) status report for a project across resources, cost, schedule, and scope. * Identify Project Risks - Detects AI-identified RIDAC risks and saves them to the risk table as AI drafts. |
| Metadata Search | 1.2.1 | Metadata search results now display consistently and accurately. Issues with incomplete or incorrect metadata listings have been resolved. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Model Context Protocol Client | 2.4.4 | - Schema changes done to support storing of Tools in the MCP server. - Added support so that onboarded MCP servers can be configured in Assistants for invoking these MCP servers on demand based on ACLs. |
| Model Context Protocol Server | 1.8.0 | --- AI Generated Release Notes ---. New Domain separation for MCP servers, tools, and apps. Administrators can now restrict visibility and modification of MCP servers, tools, and apps by domain, ensuring that each population on a shared instance sees only its own content. Global servers and tools are uniquely scoped, with global servers carrying only global tools and non-global servers supporting tools from their own domain, descendants, and global. Server modification is limited to users in the server's domain and its ancestors, while tool eligibility is determined by domain hierarchy. Migration on plugin install preserves existing server URLs and assigns pre-existing servers and tools to global, maintaining uninterrupted client access. |
| Notifications Email Agents | 3.0.2 | New * Omnichannel Intent Detection platform is extended: A global Intent Library, intent detection skill, resolution skill, and integration with Agent Advisor are delivered, supporting multi-channel interactions and automatic intent discovery. * Intent Tracking schema and APIs are introduced: Intent tracking supports indexed storage, purge policy, ACLs, and access APIs. * Intent Detection Skill and Resolution Detection Skill are available: The system detects intents and evaluates resolution outcomes for interactions, supporting load testing and multi-intent processing. * Triggering of intent detection and resolution skills on interaction closure is automated: When an interaction transitions to Closed Complete or Closed Abandoned, skills execute reliably and idempotently for both voice and chat. * Transformation and deduplication skills for automation opportunities: Automation clusters are transformed into candidate intents and checked for duplication against the library. * Custom notification creation and management is now available for provider notifications: Users can create, edit, and delete provider notification subscriptions, including specifying delivery channels, conditions, schedules, and durations. Provider subscriptions are surfaced in the Custom notifications tab, with v2 channels supported in filters and per-channel toggling. * Custom notification request workflow is introduced: Users can submit custom notification requests, which are reviewed by notification admins. Approved requests activate the notification; rejected requests delete it. Operational notifications inform admins and requestors of lifecycle events. |
| Now Assist for Prompt Assistance | 6.0.7 | New Judges now support the latest agent harness. Task Completeness now scores mission completion only. Intermediate steps and tool calls no longer affect the score. |
| observ-ai-agents-app | 6.3.1 | Updated. * Dynatrace agent entity enrichment is streamlined. A new entity-detail tool enables the Dynatrace agent to retrieve entity details in a single call, replacing the previous multi-step describe-then-fetch workflow. * Dynatrace agent investigation workflow is optimized. The Dynatrace agent instruction prompt is reduced, and redundant tools are collapsed. The queryproblems and getproblembyid tools are merged into a single parameterized tool, decreasing round-trips and investigation latency. Removed The Google Gemini Cloud Assist Skill has been removed. The skill, tool, and workflow are no longer available or invoked by autonomous workflows. |
| Operational Sustainability Management Advanced | 23.0.1 | Changed Updated the dependency versions to take advantage of latest updates from the Operational Sustainability Management application. Refer to the dependency app store release notes for details. |
| Operational Sustainability Management Prime | 23.0.3 | New Operational Sustainability Management Prime includes all Operational Sustainability Management advanced capabilities and makes the ServiceNow platform Prime capabilities available for consumption. |
| OT Asset Management Advanced | 2.0.1 | New * ServiceNow Otto for Enterprise Asset Management enables AI-powered asset request submission. * Technicians can access AI-powered troubleshooting and repair guidance within their workflows. * Natural language input streamlines asset and request workflows. |
| PA AI Tools | 1.0.4 | New * Added data visualization tool for better analytics experience in Otto chat. * Ability to view source (table, filter, etc.) behind the data in response. * Ability to drill down to view lists/records. |
| Platform AI Agents and Skills | 14.0.10 | New Launched the Process task closure, a new agentic workflow, allowing fulfillers to auto generate resolution notes and mark records as closed. Exposed the following AI skills to MCP * Record summarization. * AI-generated record resolution notes. Changed * Updated configuration options for the Identify escalation signals agentic workflow. * Updated the logic to fetch similar records and KBs using record domain in email response generation. * Enabled configurable search profile for ERR. Generate resolution plan agentic workflow * Added an option for the fulfiller to create a new record as part of the Generate resolution plan agentic workflow. * Renamed the Decomposition Agent to "Resolution task generation AI agent". Analyze task trends * Users can now perform analysis for a specific group by passing the exact group name in the utterance. * In the analysis output, we cite records for recurring issues and root causes and allow users to browse through analysed records to increase confidence in the output. |
| POM - Prime | 1.3.1 | New: Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations. |
| Privacy Management Advanced | 23.0.2 | New New AI based reviewer assistant to recommend impacted control objectives and risk statements for Privacy Screening and Impact assessment. Changed Zurich Patch 12 and Australia Patch 5 and Brazil compatibility maintained for supported store applications. |
| Privacy Management Prime | 23.0.2 | New AI-Powered Privacy Assessment Recommendations Privacy assessment tasks now auto-generate AI-recommended control objectives and risk statements when moved to Review state, with intelligent suggestion guides explaining the rationale. Accept or reject recommendations to streamline compliance scoping. Approved items automatically map to associated processing activities. ServiceNow OTTO Prime capabilities This release brings Prime-tier capabilities of platform, including GenAI summarization, automated resolutions, conversational self-service through virtual agents, multi-step agents, and AI Control Tower for asset management. |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | Updated Migration of application to fluent. |
| Query Generation | 6.3.1 | New * Support all entities/dimensions when the entity is known. * Enhance the Query Generation Admin page. |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| RAG for code generation | 1.1.14 | Fixed * Log spam removed. * Virtual tables are no longer indexed, preventing unnecessary data processing. |
| Recommended Actions for Security Operations | 2.3.6 | Fixed Fixed a translation file issue for the Otto changes. |
| Retail MCP Server | 1.0.0 | NewInitial Release.Exposed ServiceNow retail capabilities through Retail MCP Server tools - store context, store devices, and Store Services case creation and lifecycle management. |
| Sales and Order Management for Technology Provider - Advanced | 1.0.8 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Technology Provider - Prime | 1.0.7 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Telecommunications - Advanced | 2.3.2 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| Sales and Order Management for Telecommunications - Prime | 2.3.2 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.7 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.9 | SKU Application Plugin - No code delievered. |
| Sales Development AI Agents | 1.0.12 | Product version upgraded to support AP6 and BP0 in line with all SOM ai apps. |
| Security Incident Response - Advanced | 1.0.10 | Changed Certified with Brazil. |
| Security Incident Response - Foundation | 1.0.10 | Changed Certified with Brazil. |
| Security Incident Response - Prime | 1.0.10 | Changed Certified with Brazil. |
| Service Catalog AI Core | 1.0.2 | New Initial release primarily targeting support for conversational catalog request experiences. |
| ServiceNow AI Lens | 8.1.1 | New Added three new system properties to control the visibility of the Fill with Lens button on Service Catalog forms. |
| ServiceNow Otto Agents for requestor | 3.7.6 | Fixed Approval agent is now accessible for foundation users. |
| ServiceNow Otto AI Agents | 9.0.8 | New A redesigned AI Agent Studio. A new, streamlined building experience for creating, testing, and managing AI agents. View and edit your agent's full structure on a visual canvas, or switch to a simplified, single-page view for more straightforward builds. Test your agent right alongside the builder, so you can try something and adjust without losing your place. Automation recommendations with savings estimates. AI Agent Studio surfaces your top automation opportunities based on your own data, along with estimated time and cost savings, so you know where to focus first. Save and restore agent versions. Save or create a new version of your agent - its instructions and tools - and roll back to an earlier version whenever you need to using "set as current version." Create an update set for your agent. Create an update set that packages your agent's configuration, scoped to AI Agent Studio's owned tables - instructions, tools, and other AIAS configuration. A tool that lives in a different scoped app, or a related item from another product like Now Assist Center, are not included. Give it a custom name or keep the default. View and download the update set from Update Set in UI16, with a direct link out from AI Agent Studio. Automatic agent evaluation. Run evaluations against your agent's real execution history to catch issues early and see suggested optimizations, without manually reviewing every test run. Configure MCP tool servers without leaving the builder. Onboard and manage Model Context Protocol (MCP) tool servers directly inside AI Agent Studio - view the tools a server provides, set access permissions, and refresh the tool list as it changes. Changed Faster testing. Replay past test runs, download a run's full trace log, and see how many tools an agent used - all from the testing panel. Easier access to help. Added a direct link to product documentation from within AI Agent Studio. Clear path for existing customers. If you're still on the previous AI Agent Studio, you will now see a notice pointing you to the new experience. Fixed General reliability and consistency fixes across the new experience - including menus, save confirmations, the agent map view, versioning controls, and the testing panel. |
| ServiceNow Otto AI web agent | 33.0.3 | New * Credential and dynamic parameter management - Reference credentials or other user-specific values by name in your instructions. The agent resolves them securely at execution time, so you never have to type them in yourself. * File upload and download - Attach files to a web form field during a task, and the agent reports whether or not the upload succeeded and the reason of the failure. Files that a task produces are tracked through the download lifecycle (pending, completed, or interrupted) for each browser tab. Changed * Browser startup and tab behavior - Browser session now opens to an empty page instead of Google's homepage. Automation actions within the same chat window now reuse the existing browser tab instead of opening a new tab for every action. A new tab opens only when a new chat session starts or you close the current tab. * Improved security for adaptive desktop actions system properties - Adaptive desktop actions system properties now require appropriate read and write roles. This change prevents unauthorized users from viewing or modifying the configuration settings, while automation continues to work as expected. |
| ServiceNow Otto context menu | 3.9.0 | - Defect fixes and Greenlight automation. |
| ServiceNow Otto Conversational Data Collection | 10.2.22 | Fixed * PRB2069440 - return_to_agent false positive causing topic execution to terminate when no agent_instructions passed. * PRB2075551 - Mid Topic switch not happening during sensitive fallback. * PRB2061989 - gen ai message history is not being updated consistently during live agent post chat. * PRB2068808 - Small talk causing error during topic execution when typing "I did not like this". * PRB2063924 - Invoking the Change Risk explanation skill in Now Assist returns error. |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 1. Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved/closed case, with Otto AI drafting content for your review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. 2. AI Data Explorer - Multi-Table Support AI Data Explorer now correlates data across APO, SPO, and SLM tables (invoice, supplier, approval, PO, receipt) to answer natural-language queries with a single unified result. 3. ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated number. * Suppliers and employees can view and accept/reject the proposed resolution directly from the case ticketing page via the employee slate or supplier portal. * Other minor improvements. |
| ServiceNow Otto for AI Control Tower | 24.0.4 | Analysed slow queries and fixed AI skills failures..Fixing data quality observations.Fixing AI agent conversation fails. |
| ServiceNow Otto for AI Search | 18.0.5 | New Catalog enrichment workflow enables surfacing relevant catalog items using AI. Users can now leverage an LLM-powered enrichment process to identify and highlight catalog items, with support for extending this workflow to additional tables. Enrichments are produced in a format compatible with the recommendation backend. Changed Genius Result search flow now uses advanced reranking for improved relevance. The Genius Result backend has migrated to the BGE reranker, enhancing document and passage relevance scoring. Genius Result scripts now expose a new scored_passages key, providing passage text alongside its rerank score, while maintaining backward compatibility with existing scripts. Fixed Empty hyperlinks in synthesized answers have been resolved. Hyperlinks with no text are no longer replaced with irrelevant content, ensuring consistent and accurate answer formatting. |
| ServiceNow Otto for AIRC | 23.0.1 | New * Enhanced AI Control Tower to automatically classify AI systems by risk at onboarding, helping identify managed and unmanaged assets and reducing manual review effort. * Improved user experience and ability to save and continue Evaluation configurations for continuous monitoring of AI assets. * Enhanced AI Control Tower to support domain-separation readiness, enabling assessment and planning for client-level data segregation and multi-tenant deployments. * Introduced new onboarding Playbook with dynamic and risk-based execution and lifecycle task management. * Introduced new AI capabilities to recommend control objectives and risk statements on AI impact assessment task. Fixed * Fixed an issue where the Recommendation section was incorrectly displayed on the Risk and Compliance page. * Fixed an issue where the Group Attestation action was not visible in the Attestation related list. * Fixed upgrade-impact issues related to the introduction of a new field on the CCM Configuration record. * Fixed an issue where the AI Asset Task state was not updated to Review after assessments were submitted. |
| ServiceNow Otto for App Engine | 30.1.1 | Changed Maintenance release. |
| ServiceNow Otto for Care Team Operations | 2.1.1 | New Enhancements to provide better support for agentic engineering. |
| ServiceNow Otto for Cloud Cost Management | 1.0.0 | ServiceNow Otto for Cloud Cost Management enables cloud resource admins and users to use the capabilities of generative AI skills in Cloud Cost Management. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights. * Advanced: AI to boost productivity across relevant use cases. * Prime: Act autonomously with all AI assets, and create your own. |
| ServiceNow Otto for Code | 28.5.32 | Fixed General fixes and enhancements. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.0.2 | New * ServiceNow Otto for CWM can read external documents, meeting notes, PDFs, or open prompts to automatically generate structured CWM tasks with the appropriate fields populated. * ServiceNow Otto for CWM an split any CWM task into smaller, assignable child tasks with a single click. * ServiceNow Otto for CWM brings AI-assisted filter generation to lists in CWM, helping teams customize and refine their work views using natural language. |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.4.1 | New Ask questions about CMDB tables and attributes to get a better understanding of the schema. Responses are based on predefined content in the Data Model Navigator app, which contains information about the base-system CMDB schema. |
| ServiceNow Otto for Contract Management Pro | 2.5.2 | New Changed * Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results. * In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. Fixed Fixed plugin names and icons for ServiceNow Otto for Contract Management Pro in AI Admin Hub. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Creator | 29.6.2 | Changed * ServiceNow Otto branding. * Please click on the individual dependent apps included with this package for detailed release note information. |
| ServiceNow Otto for Customer Service Management (CSM) | 15.0.1 | New All CSM Gen AI application repositories now meet Level 3 Agent Readiness. Autonomous AI agents can contribute code across these repos, with branch protection, CI validation, and agent documentation enabling independent operation. Changed Fluent Support is enabled for ServiceNow Otto for CSM. The application is converted to Fluent, improving integration and support. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| ServiceNow Otto for Document Voice | 2.0.11 | Fixed Domain separation issue when configuring, the configuration process now maintains proper separation between domains. |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | New * Added an agentic workflow to help manage enterprise asset requests. * Added an agentic workflow to help repair depot assets by providing guided repair assistance. * Added AI-powered enterprise asset management experiences integrated with Enterprise Asset Management workflows. Changed Fixed |
| ServiceNow Otto for Error Framework | 1.2.0 | Changed AI Insights now uses cache instead of refreshing every time. |
| ServiceNow Otto for Field Service Management | 11.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | New Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved or closed case, with Otto AI drafting content for review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. AI Data Explorer - Multi-Table Support AI Data Explorer can now correlate data across APO, SPO, and SLM tables (including invoices, suppliers, approvals, purchase orders, and receipts) to answer natural-language queries with a unified result. Changed ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated invoice number. * Suppliers and employees can now view and accept or reject proposed resolutions directly from the case ticketing page through the employee slate or supplier portal. * Other minor usability and experience improvements. |
| ServiceNow Otto for Hardware Asset Management | 5.0.1 | This version adds support for installing and upgrading ServiceNow Otto for Hardware Asset Management through the Hardware Asset Management Product Hub feature. |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.5.2 | AICT positive feedback reporting for Now Assist Skills. |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | Updated app name to ServiceNow Otto for HRSD - Galileo Inside. |
| ServiceNow Otto for Impact | 6.0.6 | Fixed Issues Otto rebrand not reflected in Now Assist Admin plugin UI. Plugin names and icons in Now Assist Admin's Settings \> Plugins tabs (Available for you / Installed) and on the Admin overview page now correctly display ServiceNow Otto branding instead of the legacy Now Assist name and logo. |
| ServiceNow Otto for Integrated Risk Management | 23.0.4 | Fixed Made logo compatible with Otto directive. |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.4 | New * Alert Verification AI Agent automates alert closure based on related incidents and knowledge articles. * Integration Management Agent enables conversational setup and lifecycle management for top pull connectors. * Credential creation within conversational setup. * Advanced KB search and summarization for alert investigation. * Option to install integrations with Otto from integration launchpad. * Auto-closure reasoning and expanded explanations are available for alerts. * Enable offglide execution for compatible alert skills. Changed * Alert reasoning headers updated for all closure scenarios. Autonomous Not Significant Styled Output prompt revised. * Data handling improved for insignificance reason from summarization prompts. * New headers added for alert reasoning scenarios. |
| ServiceNow Otto for IT Service Management (ITSM) | 17.2.0 |   |
| ServiceNow Otto for Knowledge Management | 31.6.6 | September release. |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | Fixed * Fixed plugin names and icons for ServiceNow Otto for Legal Service Delivery in AI Admin Hub. * Fixed the assist count consumption issue for the Legal risk evaluator skill. |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.1.0 | Https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html. |
| ServiceNow Otto for Operational Sustainability | 23.0.1 | Changed Updated the dependency versions to take advantage of latest updates from the Operational Sustainability application. Refer to the dependency app store release notes for details. |
| ServiceNow Otto for Opportunity Management | 1.2.0 | New Conversational AI for Opportunity Management via Now Assist: enables sales reps to create, update, read, and search Opportunities, Opportunity Line Items, Tasks, Touchpoints, Meetings, Contacts, Accounts, Competitors, Associated Contacts, and Buying Groups through natural language queries in the Now Assist/Otto interface Opportunity AI Agent support with agentic workflow, asset subscription, and role-based access to the Now Assist Panel. Context-aware AI responses with record/page context resolution, confirmation before saving changes, permissions enforcement, natural-language error messaging, and fallback handling for unrecognized requests Opportunity summarization via the existing summarization skill in Now Assist/Otto. Changed Otto for Opportunity Management converted to ServiceNow SDK (Fluent) for improved platform alignment and maintainability Internal platform upgrade for Level 3 Agent readiness on the Opportunity Management AI features app. |
| ServiceNow Otto for Order Management | 2.3.3 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| ServiceNow Otto for Platform | 13.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Advanced | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Foundation | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Prime | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Privacy Management | 23.0.2 | New New AI based reviewer assistant to manage and recommend impacted control objectives and risk statements for privacy screening and impact assessments. Changed ServiceNow OTTO Branding Updates Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform. |
| ServiceNow Otto for Process Mining | 4.1.5 | New * Move all ServiceNow Otto for Process Mining skills from Now Assist (ServiceNow Otto) for Creator to Now Assist (ServiceNow Otto) for Platform. * Added two ServiceNow Otto for Process Mining skills for filling in the process configuration and helping with the state field mapping. * Allow Skill ACL customization. Changed Update defaults to the latest models for 3P providers for Worknotes and Highlights. Fixed Several fixes on 3p models, ACL customization, and task completions. |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.3 | Updated Migration of application to fluent. |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | New: Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations. |
| ServiceNow Otto for Retail Service Management | 1.6.0 | Fixed Internal conversion. |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.3.3 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| ServiceNow Otto for Sales Automation | 1.1.7 | Fixed * Version support upgraded to BP0 and AP6. * Dependent app version updated to support same engines. |
| ServiceNow Otto for Security Incident Response (SIR) | 6.5.2 | New * Security Incident AI ROI Summary Dashboard. * Enhancements to Quality assessment. * Added version tracking for report history. * Duplicate reports as editable drafts. * Refresh selected report sections independently by prompting in Natural language. * Configurability to add additional context, KB articles for generating consistent assessments. Fixed PRB2059317: NACM Actions not available for post incident analysis flow in UI 16. |
| ServiceNow Otto for Service Quality | 2.2.0 | --- AI Generated Release Notes ---. New AutoQA now supports multilingual quality management. Administrators can configure and manage supported languages for quality evaluation, expanding usability for global customers. Guided configuration support is available for SwissRails Auto QA MVP setup. Configuration specialists receive step-by-step guidance tailored to their environment, ensuring correct and efficient deployment. AutoQA Service Quality Cases are now included in Maintenance and Monitoring (MAT) profiles. Three end-to-end test cases covering Dashboard, Admin, and skill execution are annotated and available for verification and monitoring. Service Quality test cases have been added to the AutoQA dashboard and regular test profiles. Test cases for Australia, Zurich, and multiple release tracks are now visible and managed in both profiles. Changed AutoQA dashboard performance has been optimized for initial load. The Trends data broker now uses GlideAggregate for improved speed, and the Get Avg QA Score Last 30 Days broker consolidates queries for faster workspace home page loading. Reviewed cases and average QA score tiles are now consolidated into a single broker and UI component. Both metrics share one data query, reducing redundant processing and improving dashboard responsiveness. Admin UI configuration for AutoQA now supports extended tables. Administrators can select extended tables when using the Copy skill feature, and business rules from the base skill are applied to child tables. AutoQA business rule conditions have been updated. Trigger conditions are validated after any update, ensuring the AutoQA Skill is invoked correctly. Failed test cases are now validated against manual testing and signed off when confirmed working. Documentation distinguishes between actual defects and false positives. Fixed Translation errors in the AutoQA review and activate screens have been resolved. All translations now display accurately, with deterministic language selection for choice labels. Improper null checks in the Average QA Score tile client scripts have been corrected. The tile now renders its zeroed empty state without errors when broker output is absent. The empty-query guard in the Get Avg QA Score data broker has been restored. The broker now returns its empty state immediately when the query is blank, preventing slow dashboard loads. SidebarDiscussionSummarizationIT.verifySkillActivationFromNowAssistAdminPage test failure has been fixed. The test now passes successfully. |
| ServiceNow Otto for Setup | 5.0.20 | Changed * Layered intelligent Admin Home and navigation: Admin Home is rebuilt on the AINPX framework, introducing a layered intelligence model and a restructured navigation experience that organizes platform management around core administrative jobs. * Planning agent - MVP: Initial release of the Planning agent MVP; Hierarchical Agent - content framework; Cecurity bug mitigation. * Seismic-to-Lit conversion utility for the AINPX Console shell: Tooling that converts existing Seismic-based Console components to Lit, enabling the Console to run inside the AINPX shell. * IA BU Onboarding - automated agent and skill creation: SKU-aware generation of agents and skills for business unit onboarding, with built-in validation and a common runtime. * IA BU Onboarding - DARE runtime migration: Migration of existing configuration agents to the DARE runtime, plus generation of ITSM, ESM, CBS, and ITOM skills on DARE. Fixed Includes defect fixes across the onboarding toolchain. |
| ServiceNow Otto for Setup Core | 4.0.20 | Changed * Layered intelligent Admin Home and navigation: Admin Home is rebuilt on the AINPX framework, introducing a layered intelligence model and a restructured navigation experience that organizes platform management around core administrative jobs. * Planning agent - MVP: Initial release of the Planning agent MVP; Hierarchical Agent - content framework; Cecurity bug mitigation. * Seismic-to-Lit conversion utility for the AINPX Console shell: Tooling that converts existing Seismic-based Console components to Lit, enabling the Console to run inside the AINPX shell. * IA BU Onboarding - automated agent and skill creation: SKU-aware generation of agents and skills for business unit onboarding, with built-in validation and a common runtime. * IA BU Onboarding - DARE runtime migration: Migration of existing configuration agents to the DARE runtime, plus generation of ITSM, ESM, CBS, and ITOM skills on DARE. Fixed Includes defect fixes across the onboarding toolchain. |
| ServiceNow Otto for Smart Assessment Engine | 23.0.6 | Changed The AI suggestion icon in section navigation now appears only when suggestions are available for visible questions. Previously it also appeared when suggestions existed only for hidden questions. |
| ServiceNow Otto for Software Asset Management (SAM) | 11.0.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | New Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved or closed case, with Otto AI drafting content for review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. AI Data Explorer - Multi-Table Support AI Data Explorer can now correlate data across APO, SPO, and SLM tables (including invoices, suppliers, approvals, purchase orders, and receipts) to answer natural-language queries with a unified result. Introducing Action Fabric for Sourcing and Procurement Operations - requester-specific tools delivered via the SPO MCP Server and Tools * Conversational Intake: Requesters can ask how-to and knowledge article questions and get routed to a pre-filled purchase requisition or sourcing request form based on their need. * Status Visibility: Requesters can search for and view the status of any sourcing request, purchase requisition, purchase order, or procurement case they've submitted, including getting details about related tasks. * Task Completion: Requesters can complete approval, sourcing, and receipt/acknowledgement tasks directly in conversation, including adding comments and stakeholders to watchlists, without navigating away. Some tasks (e.g., signing a document or watching a video) still require completion outside the conversation - customers can configure which task types route to this off-ramp experience. Changed ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated invoice number. * Suppliers and employees can now view and accept or reject proposed resolutions directly from the case ticketing page through the employee slate or supplier portal. * Other minor usability and experience improvements. |
| ServiceNow Otto for Strategic Portfolio Management | 9.11.0 | New * Self-guided 'How it works' overview info (i) icon for AI-Identified Risks . This explains how AI detects, evaluates, scores, rationale, and the data considered for AI-identified risk. * RIDAC menu now expands by default in the Project Workspace for visibility into sub-menus. * Ability to clone the demand summarization skill and change the prompt. Changed * Minor enhancements for AI Status Reports. * Enhanced Auto Email Insights with refinements and functional improvements. * Automatic trigger for the demand summarization skill is changed to false. The default trigger of the skill has to be set to automatic to enable auto trigger. |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | New 1. Case-to-Knowledge article generation. * Generate a knowledge article from a single resolved/closed case, with Otto AI drafting content for your review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. 2. AI Data Explorer - multi-table support. AI Data Explorer now correlates data across APO, SPO, and SLO tables (invoice, supplier, approval, PO, receipt) to answer natural-language queries with a single unified result. 3. ZTSD enhancements. * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated number. * Suppliers and employees can view and accept/reject the proposed resolution directly from the case ticketing page via the employee slate or supplier portal. * Other minor improvements. |
| ServiceNow Otto for Telecommunications Service Management | 2.3.1 | Maintenance Only. |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.15 | 1. Fluent conversion of APP. 2. Success Play Recommendation Skill. 3. Executive Briefing on Executive portfolio dashboard. 4. Engagement Insights nad breifing Skill. |
| ServiceNow Otto for Third-Party Risk Management | 23.0.5 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | New AI-Powered Intelligence Processing imports threat advisories from PDF and image files and extracts structured indicators of compromise (IOCs), threat actors, malware, and campaigns. A review pane displays confidence scores and extraction reasoning, and an audit record is generated for every import. |
| ServiceNow Otto for Virtual Agent | 22.0.13 | New * Admins can configure tool access permissions for Model Context Protocol (MCP) server integrations. When adding or editing an MCP server configuration, admins can select tools and set their access status as Allowed, Disallowed, or Require Approval. The interface supports bulk permission changes, search, authentication flows, and error handling for tool loading. * Admins can add Web applications as a communication channel under WebRTC. The WebRTC section supports adding new web applications, including an Engagement Messenger section with configuration links and read-only fields for Voice Service ID, Orchestrator Host URL, and WebSocket URL. * Admins can make retry attempts editable directly on the Caller Verification screen. The retry attempt value is now adjustable within the UI, improving workflow efficiency. * Caller verification supports a discard changes pop-up when refreshing configuration. Users are prompted to confirm before discarding unsaved changes during configuration refresh. * Caller verification includes a refresh configuration option. Admins can refresh configuration directly from the Assistant Designer page. * Caller verification now displays updated error messages for configuration issues. The UI provides clearer guidance for missing identification methods and factors. * Voice assistant handles form validation errors in Caller Verification. Mandatory fields not filled trigger a red card error, improving clarity. * Admins can select language input using DTMF or voice options. The Language and Voice page includes a new section for input selection, with links to advanced settings and retry/goodbye message configuration. * Admins can decouple the Testing UI from the Assistant "Active" state. Testing can be initiated without activating the assistant, and the test button is enabled regardless of activation status. * Admins can turn off parametric memory by default for all assistants. Scripts auto-populate parametric memory policy, ensuring consistent behavior. * Admins can now create a switch to enable custom SIP options in communication channels. The custom SIP option appears in the UI when enabled. * ServiceNow Otto panel premium chat is the default for eligible new customers, with Now LLM restrictions. Premium chat uses V2 orchestrator, and eligibility checks prevent Now LLM selection when premium chat and V2 orchestrator are enabled. Changed Embedded script for Service Portal UI has been updated. Parameter names, OAuth client ID handling, call button visibility, and optional widget parameters have been revised for improved reliability and clarity. Fixed * Search sources in Assistant Designer now correctly reflect the "Include in AI Response" profile configuration. The system pulls from the correct table column, opens links in new tabs, and passes unit tests. * Unified Recommendations now allow cross-scope calls for typeahead suggestions, improving integration reliability. * The "Response feedback" page now works for existing assistants after upgrade. Script fixes ensure feedback attributes are correctly handled. * The "View org chart" feature in ServiceNow Otto for Virtual Agent now loads correctly when accessed through a custom URL or domain. The system uses relative URLs and sets appropriate roles. * Doc QnA now marks deflection logs as "response provided/resolved" after uploading an attachment with a question. The fix extends to all relevant topic representations and ensures logs are updated when user input is provided. * Duplicate create asset modal components have been eliminated from the codebase. Only one shared modal component is used across conversation-studio and nowassist-va repositories. Removed * The role-based configuration from the MCP Server page is removed. The role column and related logic have been eliminated, simplifying server management and ensuring backward compatibility. * The Web applications section in Assistant Designer is no longer controlled by a system property. The property has been removed, and the section is always available. |
| ServiceNow Otto for Voice Agents | 6.0.5 | New * Conversations tab in Assistant Designer: Review completed voice interactions, including outcomes, intents, authentication, invoked agents and tools, assist usage, and call recordings. * Language support: Use Malay and Canadian English with new voice options. * SIP custom headers: Add a custom outbound SIP header to support routing, tagging, and downstream context. Changed * Language selection: Let callers select a language by keypad (DTMF) or voice, with custom retry and goodbye messages. * Testing: Test voice assistants before completing all activation prerequisites. * Call records: Capture complete latency data and keep multi-agent conversations together as a single interaction for more accurate evaluation and usage reporting. Fixed * Fixed missing voice-call latency and tool-execution timing data. * Fixed multi-agent calls being recorded as separate interactions. * Fixed an issue where voice calls in the voice testing interface of Assistant Designer sporadically failed to connect on the first attempt. This issue is resolved in ServiceNow Otto for Virtual Agent version 20.0.8. |
| ServiceNow Otto in Document Management | 4.0.10 | Fixed Domain separation issue when configuring, the configuration process now preserves proper separation between domains. |
| SLO - Foundation | 2.0.2 | Changed The application captures dependencies. The plugin dependencies were updated in this release. |
| SLO - Prime | 2.0.0 | Changed The application captures dependencies, The plugin dependencies were updated in this release. |
| Software Asset Management AI Advanced | 2.5.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| Software Asset Management AI Prime | 2.5.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| SOM for Manufacturing Advanced | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SPO - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| SPO - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Strategic Portfolio Management - Advanced | 1.3.0 | New Added AI Native SKU support for SPM Advanced, enabling access to advanced Strategic Portfolio Management features powered by AI capabilities. |
| Strategic Portfolio Management - Prime | 1.2.0 | New Added AI Native SKU support for SPM Prime, enabling access to advanced AI-driven features, workflows, and automation capabilities. |
| Summarization for Order Management | 2.2.4 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Task Plan Template AI Agents | 2.0.1 | New * AI-powered template creation from your documents and diagrams: Upload your process documents or diagrams, and our AI agent reads through them, finds the tasks and dependencies. Template AI agent converts the identified tasks into template and template items and creates a draft template for you to review and edit. * Duplicate template detection: When you create a new task plan template, the system shows you similar existing templates that already exist in your system. Review them, select one before proceeding. * ServiceNow Otto panel discoverability and UI action for template creation: The template creation workflow is accessible from ServiceNow Otto panel and from the task plan template list itself. Start creating templates from wherever you are in the system. |
| Technology Advanced | 1.0.12 | SKU Application Plugin - No code delievered. |
| Technology Foundation | 1.0.15 | SKU Application Plugin - No code delievered. |
| Technology Prime | 1.0.12 | SKU Application Plugin - No code delievered. |
| Telecommunications Advanced | 2.3.1 | Maintenance only. |
| Telecommunications Foundation | 2.3.1 | Maintenance Only. |
| Telecommunications Prime | 2.3.1 | Maintenance only. |
| Telecommunications, Media and Technology - Advanced | 1.0.11 | SKU apps - no code delievered. |
| Telecommunications, Media and Technology - Foundation | 1.0.13 | SKU Application Plugin - No code delievered. |
| Telecommunications, Media and Technology - Prime | 1.0.11 | SKU apps - no code. |
| Third-party Risk Management Advanced | 23.0.3 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| Third-party Risk Management Professional Plus | 23.0.3 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| Threat Intelligence Security Center - Advanced | 3.3.1 | New AI-Powered Intelligence Processing imports threat advisories from PDF and image files and extracts structured indicators of compromise (IOCs), threat actors, malware, and campaigns. A review pane displays confidence scores and extraction reasoning, and an audit record is generated for every import. |
| TNI - Advanced | 2.3.0 | Recertification for Brazil. |
| TNI and DCNAM AI Content Collection | 2.3.0 | Recertification for Brazil. |
| TSOM - Advanced | 2.3.0 | Recertification for Brazil. |
| TSOM - Prime | 2.3.0 | Recertification for Brazil. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 31. New or updated applications]

{#na-suite-rn-2026-09-10__entry__12570}

| App name | Version number | Last updated |
|-|-|-|
| Agentic Contact Center for Banking | 1.4.5 | 2026-09-04 |
| Agentic Contact Center for Insurance | 1.3.3 | 2026-09-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Engine - Prime | 29.1.8 | 2026-08-07 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Query Orchestrator | 1.3.1 | 2026-08-07 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.3 | 2026-09-04 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 32. Application versions carried forward (no changes)]

## Suite version 30.0.20260910 - Brazil Early Availability (Patch 0)

{#na-suite-rn-2026-09-10__entry__13059}

| App name | Version number | Release notes |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.4 | New Fulfillers can now edit AI response outputs directly within the contextual side panel before posting. This enables more accurate replies, improves AI learning through memory, and provides greater control beyond simply accepting or rejecting outputs in the 'Ready for Review' state. Fixed * Agent-sent messages now render hyperlinks correctly and honor line breaks in the UI. * Agentic Workflow notifications are now delivered correctly - resolved a misconfiguration of 'include_originator' that was causing self-notification exclusion. * AIEX now correctly respects the sessionContext prop when launched independently of the AIEL launcher. |
| Access Analysis AI Agents | 1.0.4 | New (Initial Release). |
| Advanced Approval Management AI | 1.2.2 | New * Delta between quote versions. * Support adding adhoc approvals. * Approval step and condition details. |
| Agentic Contact Center for Banking | 2.1.0 | Changed Updated internal application components to support ongoing platform enhancements. |
| Agentic Contact Center for Insurance | 2.1.0 | Changed Updated internal application components to support ongoing platform enhancements. |
| AI Admin Center | 6.0.7 | * Agent Advisor UI enhancements improve opportunity resolution and filtering. * Automation Opportunity page experience enhancements. * Agent miner data set supports removal of custom data sets. * Daily recommendation feature removed from Agent Advisor. * Multiple cost profiles support removed; only a single cost profile is available. |
| AI Admin Hub | 10.3.4 | New Admins can now integrate new domain separation APIs for Data Overflow processing, enabling improved data management across domains. Changed * Edited NASK skills where model providers are not switched are now displayed in the "non impacted skills" section, and admins can switch model providers directly from NASK. * The Prompt Injection and Offensiveness Protection pages have been optimized to load in under 4 seconds, improving user experience. * Skill List performance has been improved by removing the Skills Need Attention modal and optimizing the skill pruning process for regulated instances. |
| AI Agent Advisor | 1.4.5 | New * Limited Availability: Detect customer intents from the Intent Library and add new intents to automation opportunities as agents are created. * Limited Availability: View AI Agent Advisor recommendations directly within AI Agent Studio, surfacing relevant automation opportunities during agent building. Changed Added new error types across the mining pipeline, with configuration and pipeline execution UI enhancements for clearer visibility into run status. Fixed Resolved multiple front-end defects affecting configuration screens and pipeline execution views. Removed Nothing removed in this release. |
| AI Agents for AIOps | 1.12.3 | New * Alert Verification AI Agent automates alert closure based on related incidents and knowledge articles. * Integration Management Agent enables conversational setup and lifecycle management for top pull connectors. * Express List UI enhancements for alert closure. * Comprehensive logging and status tracking for alert verification workflow. * Integration source tracking for connector creation. * Credential creation within conversational setup. * Framework for generating and associating integration setup KB articles. * Advanced KB search and summarization for alert investigation. * New API endpoint to trigger integration sync jobs. * Option to install integrations with Otto from integration launchpad. Changed * Closure UI enhancements for auditability and user experience.\*. * Worknotes formatting improved for alert closure. * Assignment group handling toggle implemented. |
| AI Agents for Customer Success Management | 2.7.21 | AI Agent for AI Insights. FLuent conversion of App. |
| AI Agents for Discovery | 3.2.2 | Fixed Security defects in the Certificate Management Renewal AI Agent have been resolved. |
| AI Agents for Enterprise | 1.0.1 | New * Initial release of AI Agents for Enterprise. * Added a Model Category Skill that populates missing Model Category values for staged import records based on available model information. * Added a Model Classification Skill that selects the classification that best suits the model from the available classification codes selected by the user. * Added AI-assisted enrichment of staged model records during the Preview and Import process. |
| AI Agents for Health Log Analytics | 2.5.0 | Changed Internal naming conventions have been updated for improved consistency across the product. |
| AI Agents for HR Service Delivery | 7.3.1 | --- AI Generated Release Notes ---. New HR L1 AI Specialist can now predict and transfer HR cases based on high-confidence AI and LLM predictions. Cases are automatically transferred to the predicted HR Service when confidence exceeds the threshold, and worknotes are updated with recommendations. If confidence is low, the specialist continues resolution and logs recommendations. Admins can configure automatic case transfer and prediction thresholds. The "Classify and Assign" section now allows configuration of fields to predict and the confidence threshold for automatic transfer. HR L1 AI Specialist uses indexed sources for service prediction. Predictions leverage both HR Cases and HR Service as indexed sources, improving accuracy and coverage. LLM prompt-based prediction is now supported. The system implements LLM prompts for skill-based and script-based predictions, enhancing the AI Specialist's ability to recommend services. Search Application for HR AIS Search Config is available. HR L1 AI Specialists can test search sources on HR Service and HR Case, ensuring accurate configuration and results. Unified Feature Flag Rollout Strategy enables controlled activation of AI Specialist features. Admins can manage feature availability for HR L1 AI Specialist and its template, with sandbox testing and sequencing for customer rollout. Golden data evaluation for prediction and transfer is established. Prediction accuracy is measured using curated datasets, with ongoing evaluation and tuning for best results. Model proxy for Azure OpenAI endpoints is implemented for evals. The eval suite now supports a local proxy for Azure OpenAI, enabling tool_calls and matrix-based client/model selection without direct Azure access. Automation of Zero Touch Service Desk (ZTSD) functional flow is introduced. The ZTSD workflow is now automated, streamlining case handling. Changed Prediction prompts and logic have been fine-tuned for clarity and accuracy. Users experience improved guidance and outcomes from prediction features, with enhanced prompt generation and evaluation logic. Transfer flow is modularized and worknotes are updated with AI fields. After transfer, the ZTSD flow stops on the current case, and worknotes reflect AI-driven updates. Classify and Assign UI and configurations have been revisited and aligned with ITSM templates. Unused UI variables are removed, writeRoles and readRoles are updated for relevant configurations, and dropdowns now restrict selection to HR Service only. The autosubmitcatalog configuration is implemented, and automaticcasetransfer defaults to false. Testing environments for DARE and predict/transfer functionality are validated. Test results are available for both DARE and prediction/transfer workflows. Fixed Predict Services and Transfer HR Case workflow has been corrected to no longer prompt users for sys_id input when the HR Case number is already provided. |
| AI Agents for ITAM | 5.0.0 | This version bundles Contract Management Pro features into the Hardware Asset Workspace for Hardware Asset Management Prime subscribers. Common contract-related functionalities are now accessible directly from your asset records (requires Contract Management Pro to be installed). |
| AI Agents for Meetings | 1.0.10 | 1. Touchpoint Conversations Brief, Builder skill, Transcript skill for Post meeting and Premeeting preperation skill with recorring meetings and TOuchpoint details. |
| AI Agents for Retail Service Management | 2.0.0 | New Java 21 compatibility. |
| AI agents for SLO | 2.2.2 | New SLO Creator Agent now supports commitment-aware SLO generation and integrated risk calculation. The SLO Creator Agent operates with updated V2 instructions, enabling new skills for generating SLOs that account for commitments and utilizing a risk calculation tool. The implementation aligns with the SLO Gap Agent to ensure consistent behavior and parity. |
| AI Agents for Telecommunications, Media and Technology | 6.2.1 | Maintenance only. |
| AI Agents for Universal Request | 1.1.3 | This release contains no functional changes, code modifications, or new features. The version number has been incremented to maintain alignment with the September release schedule. All existing functionality remains unchanged and fully compatible with previous versions. This update is primarily administrative. |
| AI Analytics | 5.3.5 | New * Assist consumption analytics: Monitor entitlement health, consumption trends, and top-consuming AI assets from a consolidated analytics view. * Enhanced performance analytics: Analyse skills, assistants, and agents through overview dashboards and detailed performance views with advanced filtering and date selection. * Skill analytics enhancements: Filter skills by type and product, and access detailed usage, adoption, feedback, and AI Guardian insights. * Agent analytics: View agent performance metrics, drill into individual agent details, and track AI resolution rates. * Voice analytics insights: Analyse intent performance, resolution outcomes, guest authentication trends, tool execution trends, and CSAT trends. Changed * Performance Explorer renamed to Performance across analytics experiences. * Resolution metrics updated to provide intent-based session outcomes and improved visibility into AI and live-agent resolution results. * Voice analytics overview redesigned with key call outcome metrics surfaced prominently and additional trend visualisations. * Analytics dashboards refreshed with updated layouts, filtering, navigation, and reporting experiences for greater consistency and usability. Fixed Removed Legacy Voice Assistant overview metrics removed, including several older conversation, transfer, CSAT, handle-duration, and trend-based visualisations that have been replaced by the new analytics experience. |
| AI Authoring for Catalog Builder | 8.0.3 | What's New Generate client scripts with AIDescribe the behavior you want for a catalog item in plain language, and ServiceNow Otto generates the right automation for you - in case of Catalog Client Script - no coding required. AI-assisted question containersDescribe how you'd like your catalog item's questions organized - for example, a two-column container with a title - and ServiceNow Otto builds the container, sets its layout, and places the questions for you. Enhancements. Improved usage insights for AI-assisted catalog generationExpanded analytics now give administrators clearer visibility into how AI authoring is being used across their catalog, including generation outcomes and knowledge-base suggestion activity - supporting better adoption tracking and reporting. |
| AI Control Tower for Enterprise AI Foundation | 1.9.2 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery * Detect unsanctioned AI use with network detection (Armis) and endpoint detection (ITOM ACC), including model, user, department, and device details. * Block AI services detected through ACC. * An AI Inventory Enrichment Agent scans your inventory for incomplete records and suggests values to fill the gaps. * New and enhanced connectors extend discovery to Microsoft Agent365, Azure AI Foundry, Copilot, and AWS. Govern * Discovered AI systems are now risk-classified at the point of discovery, before they enter the managed workflow. * An AI Risk and Control Applicability Advisor recommends the most relevant risks and controls for each system, with rationale. * Dynamic Playbook 2.0 tailors onboarding tasks to an asset's risk classification. * ServiceNow-managed AI agents can now be published to Microsoft Agent365 and other external registries. Secure * AI agent containment can be triggered automatically based on authored policies in the AI Control Tower, removing the need for manual intervention. Support is extended to Azure AI Foundry for agent runtime and Gemini Enterprise Agent Platform (via Okta integration). * Design-time security now covers AI agents, tools, MCP servers, and system prompts, not just AI models. * The Veza connector now uses OAuth 2.0 for authentication. Monitor * Configure trace data retention to fit your needs. * View new latency and token-usage visualizations. * Set evaluation metrics at the asset level. * Use custom date ranges of up to 18 months for evaluation data. Measure Product owners can now view and work with just the AI systems and metrics that matter to them. Foundations Domain separation is available across AI Control Tower, enabling MSP and multi-tenant deployments with isolated inventories, security posture, and value data for each tenant. For full details, see AI Control Tower release notes. |
| AI Control Tower for ServiceNow Otto | 7.0.3 | See release notes for AI Control Tower for Enterprise AI Foundation. |
| AI Data Kit | 9.0.4 | New * Ground Truth creation: a new end-to-end flow to create, label, and review ground truth data for agentic evaluation, including a dedicated labelling experience with task and project views, and guided entry from the dataset page. * Datasets can now be added directly as an input source to labelling projects, with a configurable data sink step. * Ground truth data is now available for Skill Kit to consume directly in evaluation runs. * Data discovery through automatically extracted dataset metadata. * Record-level filtering within a dataset. * Japanese language support for Voice Evaluation data generation, with testing across all supported languages. Changed * Improved synthetic data generation quality by incorporating agent instructions from Skill Kit. * Dataset creation now captures source details. Fixed * Multiple defect fixes across the ground truth and labelling experience, the dataset page, and synthetic data generation. * Security fixes. |
| AI Desktop Actions | 6.0.0 | New * Automate desktop and web-based adaptive tasks using the new AI Desktop Actions client application for the macOS system. * Describe your task in the chat panel and the AI Desktop Actions executes it. * Monitor the live execution of adaptive desktop actions in the preview window of AI Desktop Actions. * Create security policies to control which files, folders, websites, and applications AI Desktop Actions can access. * Take control of the execution where your input is needed. |
| AI Experience Framework Skills | 1.4.4 | Support for building widgets in the new format. Users can now build widgets compatible with the pro-code developer experience, with support for ACLs and configuration framework. |
| AI features for Deal Registration | 1.0.2 | New Release. |
| AI for document designer | 23.0.3 | New AI-powered Word content generation now supports advanced third-party models Users can generate and manage Microsoft Word report content using Gemini 3.5 Flash (with fallback to Gemini 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku. Changed ServiceNow Otto Branding Updates References to Now Assist have been updated to ServiceNow Otto throughout the application, including updates to labels and user interface elements. |
| AI Help Framework | 2.0.2 | Changed * Enhanced AINH supported template patterns. * Introduced underline, info-icons and nudges. |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.1 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery * Detect unsanctioned AI use with network detection (Armis) and endpoint detection (ITOM ACC), including model, user, department, and device details. * Block AI services detected through ACC. * An AI Inventory Enrichment Agent scans your inventory for incomplete records and suggests values to fill the gaps. * New and enhanced connectors extend discovery to Microsoft Agent365, Azure AI Foundry, Copilot, and AWS. Govern * Discovered AI systems are now risk-classified at the point of discovery, before they enter the managed workflow. * An AI Risk and Control Applicability Advisor recommends the most relevant risks and controls for each system, with rationale. * Dynamic Playbook 2.0 tailors onboarding tasks to an asset's risk classification. * ServiceNow-managed AI agents can now be published to Microsoft Agent365 and other external registries. Secure * AI agent containment can be triggered automatically based on authored policies in the AI Control Tower, removing the need for manual intervention. Support is extended to Azure AI Foundry for agent runtime and Gemini Enterprise Agent Platform (via Okta integration). * Design-time security now covers AI agents, tools, MCP servers, and system prompts, not just AI models. * The Veza connector now uses OAuth 2.0 for authentication. Monitor * Configure trace data retention to fit your needs. * View new latency and token-usage visualizations. * Set evaluation metrics at the asset level. * Use custom date ranges of up to 18 months for evaluation data. Measure Product owners can now view and work with just the AI systems and metrics that matter to them. Foundations Domain separation is available across AI Control Tower, enabling MSP and multi-tenant deployments with isolated inventories, security posture, and value data for each tenant. For full details, see AI Control Tower release notes. |
| AI Platform skills | 3.2.2 | * Deprecating legacy navigation skill. * Removing retrieval-style commands from the navigation workflow and agent. * Adding record management agent for mutations to agentic workflows. * Widget rendering for premium chat in the navigation workflow. |
| AI Search RAG | 7.0.3 | New * Enabled Reranker for Search. * Enabled RAG MCP. |
| AI Skill Kit | 10.0.5 | New Evaluate voice agents and assistants across en-US, fr-CA, de-DE, ja-JP, and es-MX to understand their performance and user experience in different languages. |
| AI Specialists for Security Incident Response | 1.0.10 | Fixed Fixed an issue where non-maint users were not able to install the app. |
| AIOps Agentic Workforce | 2.2.5 | New * A new Alert Verification AI agent automatically reviews alerts against related incidents and knowledge articles, and closes them once a match confirms resolution. * A new Integration agent lets you set up, browse, test, and manage integrations through natural-language conversation instead of manual configuration screens. * The Integration agent can now also create credentials for an integration directly within the conversation. * Express List UI enhancements for alert closure and for tracking the AI Specialist processing logic. * Comprehensive logging and status tracking for alert verification workflow. Fixed * AI agents no longer fail to receive a published version when an error occurs during creation, so they can run as expected. * Autonomous analyses that fail are no longer marked as complete with empty insights. * The flow that starts the AIOps AI Specialist now reflects the latest record data, preventing outdated information from being used. |
| AIS ZTSD Gemma | 1.0.6 | New * Gemma embedding model integration enables automated indexing of configured data sources. The system now ingests and indexes data sources specified for Gemma embedding, triggering semantic ingestion at regular intervals and tracking indexing status for each source. * Admins can now configure Gemma embedding model settings. The Gemma embedding model and its related configurations are now available for setup and management, allowing tailored embedding workflows for supported data sources. Changed * The Gemma embedding ingestion trigger interval has been increased from 5 to 15 minutes. The ingestion process now handles missing configuration gracefully and reports completion status reliably. * The Gemma embedding model identifier has been updated for consistency, and semantic index queries now use direct configuration lookup for improved accuracy. * Ingestion tracking now preserves state and batch persistence, ensuring that already-indexed data sources are not re-ingested and status is maintained across runs. |
| Alert Assist | 3.12.2 | New * LLM-as-Judge pipeline enables automated quality evaluation for alert handling. * Auto-closure reasoning and expanded explanations are available for alerts. * Enable offglide execution for compatible alert skills. * Alert verification logic for insignificant alert closed scenarios implemented. Changed * Alert reasoning headers updated for all closure scenarios. * Autonomous Not Significant Styled Output prompt revised. * Links support expanded for closure reasoning. * Limit applied to insignificance reason bullets. * Data handling improved for insignificance reason from summarization prompts. * New headers added for alert reasoning scenarios. |
| APO - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| APO - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| App Engine - Prime | 30.1.1 | Changed Maintenance release. |
| Assist Order Management AI Agent | 1.1.2 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Autonomous Engineer | 30.0.0 | Initial release of Autonomous Engineer as a standalone Store app. |
| Build Agent Premium | 1.6.0 | New New model support Build Agent now supports the following models * Azure OpenAI GPT 5.6 Sol. * Anthropic Claude on AWS Opus 5. Testing * Create and run ATF test suites from Build Agent. Group multiple tests under a single suite and execute the suite to run regression testing without selecting individual tests. Execution status and any errors are reported in the chat panel. * Test Agent can now generate ATF tests that use list and related list test steps, including validate related list visibility and apply filter to list. List step support extends test coverage beyond form-based interactions to include the full list view experience on the ServiceNow AI Platform. Integrations and metadata * Build Agent now supports integrations with the Box MCP server. * ServiceNow Fluent, which Build Agent uses to create apps, now supports domain separation on records and APIs. You can set the sys_domain field and use sys_override fields when working with records in domain-separated environments, so ServiceNow Fluent operates correctly across domains in your instance. The following metadata are now supported in Build Agent: * Service Catalog dependent question support. * Transition condition. * UI style. Platform and availability * When you right-click a record or artifact and select Configure, the metadata editor now opens in ServiceNow Studio. * Build Agent (Trial) is available by default on all instances, without requiring installation. * Build Agent now supports automatic upgrades through the ServiceNow Store. Instances running Australia Patch 5+ or Zurich Patch 12+ that have Build Agent installed receive automatic upgrades when a new version is published. Playbook support Build Agent includes the following updates to Playbook support: * Consolidates all records related to a playbook into a single XML update set file. * Can now generate runtime permissions at the playbook level and at the stage level. * Can now generate and configure the Set Playbook Outputs activity for nested playbooks. * Can now configure agentic fields on form-based and record-based activities when the AI Agent plugin is active. * Can now generate on-demand playbook launcher configurations. * Can now define optional activities in a playbook. Changed New agentic-first development experience ServiceNow Studio and IDE were redesigned for an agentic-first development experience with Build Agent: * The central chat area on the ServiceNow Studio home page is the starting point for new Build Agent conversations. * To open an existing conversation, select the Conversations icon in the Navigator panel. * The Build Agent panel now opens on the Navigator panel of ServiceNow Studio. |
| Business Continuity Management Advanced | 2.0.3 | notes New Report and summarize GRC issues faster . Issue Summarization and Issue Validation are available across BCM Foundation, BCM Advanced. Automated Resolution Planning is available in BCM Advanced . These capabilities enable you to track issue status from discovery through closure from the Employee Center in an instance or from plan and event records in Business Continuity Workspace. New features Assign group ownership to business impact analysis, plan, and event records. BIA owner and contributor synchronization Integration of the GRC Issue module Import and export recovery tasks from Microsoft Excel Enhance collaboration between recovery teams during a crisis. Fixed Performance defects for Update dependencies, Crisis Map loading. |
| Business Continuity Management Foundation | 2.0.3 | New Report and summarize GRC issues faster, Issue Summarization and Issue Validation are available for BCM Foundation. New features Assign group ownership to business impact analysis, plan, and event records. BIA owner and contributor synchronization Integration of the GRC Issue module Import and export recovery tasks from Microsoft Excel Enhance collaboration between recovery teams during a crisis. Fixed Performance defects for Update dependencies, Crisis Map loading. |
| Care Team Operations AI agent collection | 2.1.1 | New Enhancements to provide better support for agentic engineering. |
| Catalog Conversational Coverage | 6.2.1 | Fixed Minor enhancements and defect fixes. |
| Chat Recommendation | 1.9.1 | New: Chat Recommendation Search Sources configuration UI, allowing configuration of which sources feed AI-recommended responses - Custom context support in the Chat Reply Recommendation (CRR) prompt. Changed: Updated truncation strategy based on selected sources. Fixed: Enforced KB citation when used by the prompt. |
| Chat Summarization for Virtual Agent | 1.12.7 | * Support Sidebar Summarization to extended tables. * Fix empty transcript fetch during Agent 'End chat' summarization. |
| Cloud Cost Management Advanced | 1.0.0 | The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights. * Advanced: AI to boost productivity across relevant use cases. * Prime: Act autonomously with all AI assets, and create your own. |
| CMDB MCP Server | 2.0.0 | Initial release. |
| Collaborative Work Management - Advanced | 2.2.1 | New * Automatically convert external documents, meeting notes, and natural-language prompts into structured, actionable tasks CWM tasks. * Keep Project Workspace and CWM tasks synchronized in both directions, with statuses, dates, and comments updating in real time across platforms. * View epics and other connected work across Boards natively within CWM in one view, with AI-assisted filtering for relevant results. * Build multiple customizable dashboards per Board with real-time charts, scores, and widgets to track delivery health at a glance. * Instantly break any CWM task into smaller, assignable child tasks with a single click, eliminating manual task drafting. |
| Content Understanding | 7.1.4 | Changed This release enhances stability and usability across document extraction, table configuration, and use case setup. Key enhancements include more reliable extraction when handling missing or malformed field values, extended support for typed keys in table extraction, and fixes to use case creation for Contract Analysis and localized formatting. |
| Contract Management Pro - Prime | 1.0.21 | New Changed * In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. * Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results. * Contract Management Pro - Prime now uses the latest versions of its dependent platform applications for the September 2026 release. Fixed Fixed plugin names and icons for ServiceNow Otto for Contract Management Pro in AI Admin Hub. |
| Conversation Evaluator | 3.2.1 | Changed The Conversational Evaluator now supports domain separation, enabling organizations to evaluate conversational experiences within their designated domains while keeping evaluation data appropriately isolated. |
| Conversational Catalog Requests | 8.0.2 | New * Increased coverage of conversational requests served through the Catalog Agent on Premium chat, now supporting: Simple UI policies and field messages. * Enhanced slotfill handling throughout the conversation, including cases where a user is changing a prior response or their response requires corrections. Fixed * More robust multi-language support. * Other defect fixes. |
| Conversational Studio | 12.0.7 | New * Bulk migration of Topics to AI Agents is now supported (MAINT-only). Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool. The migration workflow includes progress tracking, validation, and assignment of migrated AI Agents to Assistants, with each migration status visible and actionable. * Integrated evaluation and actionable insights for migrated AI Agents. The Topics-to-AI Agents tool now supports automated evaluation of migrated AI Agents, enabling admins to generate datasets, run evaluations, and compare quality metrics between Topics and AI Agents. Evaluation results surface dominant failure patterns, ranked by severity and frequency, with drill-down to scenario transcripts and issue explanations. * Custom severity levels for evaluation failure patterns. Users can now customize severity levels for actionable insights failure patterns across all evaluations. Severity changes are saved automatically and apply to both past and future evaluations. * Scenario drill-down and transcript access in evaluation results. Admins can view detailed scenario lists and transcripts for failed conversations, filter by detected issues, and download transcripts for further analysis. * NAP Platform Assistant support in Auto Evaluation. The NAP Platform Assistant is now available as a selectable option in the Auto Evaluation creation flow, and its evaluation results are accessible in the results screen. * Testing UI decoupled from Assistant "Active" state. The Test Assistant button is now enabled even when the Voice Assistant is not active, allowing testing at any time without requiring activation. Changed Fixed MCP Servers are now hidden from the Asset Library. MCP Server assets are no longer visible in the Asset Library and can only be accessed via the Assistant create/edit flow in a dedicated section. Users cannot modify the discoverable, visible, or promoted status of MCP Servers. |
| Core Business Suite Prime for Health and Safety | 3.3.3 | Fixed minor defects. Resolved dependency issues for the Brazil release. |
| CPQ for Manufacturing Advanced | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CTO Voice AI Agents | 2.1.0 | New Enhancements to provide better support for agentic engineering. |
| Custom App Record Summarization | 30.1.1 | Changed Maintenance release. |
| Customer Service Management AI agent collection | 7.0.1 | New * Clarification options are now presented as selectable buttons. Users can select clarification options during an interaction, and the selected option is passed directly to the agent for recommendation. * Recommendation sources are now accessible within the ServiceNow Otto panel. Agents can review source information without leaving their workspace, following platform-aligned presentation patterns. * Live Agent Assist references have been updated to Live interaction recommendations AI agent. All references across the codebase, including skill names and AI Search Profile names, now match the new naming convention. * Customer Service Management AI agent collection is now available in Fluent Support. The app-csm-ai-agents repository has been converted to Fluent, enabling new AI agent capabilities for customer service management. Changed * Clarification options have been redesigned for improved usability. The interface now uses buttons instead of text, enhancing the selection experience for users. * Widget styles for clarification options have been updated. Visual improvements have been applied to ensure consistency and clarity. * ServiceNow Otto panel source display follows Horizon-aligned patterns. Source information presentation has been updated to match platform standards. Removed Legacy clarification option widget has been deleted. The previous text-based widget is no longer available, replaced by the new button-based interface. |
| Customer Service RMA AI Agents | 1.1.4 | Fixed The internal implementation has been updated. |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | Changed The application name was changed from Industrial Control Tower to Cyber Physical Systems Control Tower. |
| Cyber Physical Systems Operations Advanced | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Operations Foundation | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Operations Prime | 1.0.5 | Changed The application name was changed from Industrial Operations Suite to Cyber Physical Systems Operations. |
| Cyber Physical Systems Security Advanced | 1.0.5 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Cyber Physical Systems Security Foundation | 1.0.5 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Cyber Physical Systems Security Prime | 1.0.7 | Changed The application title was changed from Industrial Cyber Security Suite to Cyber Physical Systems Security. |
| Dashboard and visualization export | 1.4.1 | Fixed Ensure the Dashboard and Data visualization export skill is available from the AI Admin Hub for activation and deactivation. |
| DCNAM - Advanced | 2.3.0 | Recertification for Brazil. |
| Dynamic Guidance | 28.5.1 | Changed: Dynamic Guidance tailors recommendations based on your role, ensuring relevant and contextual support. |
| Employee Slate (built for Now Assist) | 1.4.4 | * Directory template: New landing-page layout guides employees through topic subtopics for clearer content pathways. * Breadcrumb navigation: Employees can now easily navigate through the topic hierarchy with contextual breadcrumb links. * Ask Otto name configuration: Admins can customize the displayed assistant name while supporting the configured Moveworks bot-friendly name by default. * Browse UI refinements: Visual and usability improvements across Browse deliver a more consistent and polished experience. * Inline admin configuration: Admins can now edit Browse options, Quick Links, Knowledge, and Applications directly without navigating to separate configuration records. * Image auto-compression: Images are automatically compressed and optimized per display context (thumbnail, carousel, hero feed). * Task delegation: Employees can now delegate tasks to colleagues directly from the task details view. * Person card report counts: Person cards in the org chart now display total report count alongside direct report count by default. * Home page background theming: Admins can set home page backgrounds per theme in the Admin Console, enabling different audiences to have distinct visual experiences. |
| Enhanced Features for IRM Enterprise | 23.0.1 | Fixed Otto branding and logo changes. |
| Enhanced Features for IRM Professional | 23.0.2 | Fixed Otto branding and logo changes. |
| Enterprise Asset Management Advanced | 2.0.0 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered asset request and repair experiences. * Added support for AI-powered asset data loading experiences. Changed Fixed |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered enterprise asset request experiences. * Added support for AI-powered troubleshooting and repair assistance experiences. Changed Fixed |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | New * Added support for ServiceNow Otto for Enterprise Asset Management. * Added support for AI-powered enterprise asset request experiences. * Added support for AI-powered troubleshooting and repair assistance experiences. |
| Enterprise Data Transform | 1.0.2 | New Added the Enterprise Data Transform scoped application. Added import configuration records for defining supported import targets. Added source-to-target column mapping. Added value mapping for imported data. Added staging and validation before final import. Added support for reviewing staged data and resolving validation errors. Added final import processing for Asset and Model data used by the AI Assisted Asset and Model Import experience. |
| Field Service Management AI agent collection | 4.1.0 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| Finance and Procurement - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Finance and Procurement - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Financial Services Operations AI agent collection | 5.1.1 | Changed Updated internal application components to support ongoing platform enhancements. |
| Flow Designer GenAI | 30.1.4 | Fixed Fixed an issue in MCP for Flow where a property parsing error caused compatibility checks to incorrectly reject non-string data types. |
| Flow Generation | 30.0.10 | Changed Updated branding for ServiceNow Otto. Fixed Updated access controls for security directives. |
| Flow Summarization | 30.0.5 | Changed Updated branding for ServiceNow Otto. Fixed Updated access controls for security directives. |
| Flow troubleshooting agent | 1.0.12 | New * Debug production errors - Surface and diagnose production flow failures that are typically hard to discover and reproduce. * Troubleshoot trigger issues in context - Launch the troubleshooting agent directly from the record to investigate trigger-related problems where they occur. * Resolve approval errors - Pinpoint what went wrong in approval flows and how to fix it. * Answer general flow questions - Ask the agent any flow-related query and get clear, conversational answers. * Root cause in minutes - Receive a plain-language summary and root cause analysis in minutes, not hours. |
| Form data collector | 3.1.1 | Changed Updated internal application components to support ongoing platform enhancements. |
| FSM - Advanced | 2.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| FSM - Foundation | 2.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| FSM Scheduling AI Agent Collection | 2.0.4 | What's New All new AI agent interaction experience powered by ServiceNow Otto. * Update shifts after they're scheduled - change times, swap technicians, and adjust shift assignments. * Add and manage technician breaks conversationally, including single occurrences of a recurring break. * Interactive shift summary card directly in chat. * Managers/Schedulers can now create shifts directly from Agent Mobile. |
| FSO - Advanced | 2.1.0 | Changed Updated internal application components to support ongoing platform enhancements. |
| FSO - Foundation | 2.1.0 | Changed Updated internal application components to support ongoing platform enhancements. |
| FSO - Prime | 2.1.0 | Changed Updated internal application components to support ongoing platform enhancements. |
| Generative AI Controller | 15.0.3 | * New: Added support to enable domain separation for AI Control Tower (AICT) configurations and controls. * New: Added support for capability/skill level configurations for PII masking enforcements. |
| GRC Common GenAI | 23.0.5 | Fixed Otto branding and logo changes. |
| GRC Shared GenAI | 23.0.2 | New Added refinement actions for risk assessment summaries * Executive Summary: Refines summaries for executive-level audiences. * Shorten: Produces concise summaries. Added Authorization package summarization, a generative AI skill that generates summary paragraphs indicating the package's current state by combining system purpose, impact, operational status, and open Plan of Action and Milestones (POAM) counts. Available to users with the CAM Gen AI role with a Save to Work Notes option. AI-Powered Privacy and AI Assessment Recommendations * Privacy and AI Asset assessment tasks now auto-generate AI-recommended control objectives and risk statements with intelligent suggestion guides when moved to Review state. * Accept or reject recommendations to streamline compliance scoping. * Approved items automatically map to associated processing activities or AI assets. |
| Group-Action Framework | 8.0.6 | --- AI Generated Release Notes ---. New * Users can now classify items within GAF using Group Capability (Topic), enabling enhanced organization and management of records. System administrators can manage classification settings related to Group Capability (Topic). * All third-party models are now supported for GAF KB Gap HR skills, expanding model selection options for skill processing. * Taxonomy fields have been added and populated in the record group table for the KB GAP HR pipeline, allowing for improved categorization and searchability. * Record groups are now replicated in action strategies for the KB GAP HR pipeline, ensuring consistent grouping across workflow actions. * Topic generation can now run as the same user as the scheduled job, aligning execution context for automated topic creation. Changed * Incremental clustering for Agent Advisor now includes a refinement handler, improving noise clustering and prediction accuracy. The workflow has been updated to support filtering of the highest group in the group record table with an optional configuration flag. * Incremental clustering implementation for Agent Advisor has been enhanced with noise clustering logic, input query filtering, and threshold adjustments for improved data grouping and workflow performance. Fixed * The HR GAF Group job now triggers correctly when the 'snhrcore.admin' role is removed from 'admin', ensuring group processing reliability. * Field-level report view access control has been restored, allowing users with the data report viewer role to access additional data tables in dashboard visualizations. * Skill Run Info for Agent Advisor has been corrected, resolving issues in the skillruninfo table query and ensuring accurate skill run data. |
| Hardware Asset Management - Advanced | 1.0.11 | This version enables Hardware Asset Management Advanced customers to install and upgrade through the Hardware Asset Management Product Hub. |
| HCLS - Advanced | 3.2.0 | New Enhancements to provide better support for agentic engineering. |
| HCLS - Foundation | 3.1.0 | New Enhancements to provide better support for agentic engineering. |
| HCLS - Prime | 3.1.0 | New Enhancements to provide better support for agentic engineering. |
| HR Voice AI Agents | 2.3.14 | Fixed * Issue where the ZoHo agent wasn't always retrieving expenses properly. * Issue with the HR Case Creator agent not always finding an existing case if applicable. |
| HRSD - Advanced | 2.2.5 | Licensing app for Advanced SKU. |
| HRSD - Foundation | 2.2.5 | Licensing app for foundation SKU. |
| HRSD - Prime | 2.2.5 | Licensing app for Prime SKU. |
| Insights Clustering Utils | 3.4.1 | New * Added detailed error messaging during precheck validation. * Added ITIL role support for precheck configuration. Changed Intent clustering failures now surface as visible errors in Agent Miner (previously silent/log-only). Fixed No major fixes. Removed Nothing removed in this release. |
| Integrated Risk Management Advanced | 23.0.1 | Fixed Otto branding changes and logo changes. |
| Integrated Risk Management Foundation | 23.0.0 | Fixed Otto branding and logo changes. |
| Integrated Risk Management Prime | 23.0.1 | Fixed Otto branding changes. |
| Intelligent Approvals | 3.0.10 | New * Human in the loop- condition builder support. * Knowledge Base article as a source to Intelligent approval policy. Fixed * Defects. * Tech debt. |
| IRM Compliance GenAI | 23.0.3 | New * Alert summarization is now enabled for all alert states. * Overview now includes alert summary with additional fields and related list data. * Added Prompt tuning and third-party model support for alert summarization. Changed Updated prompt logic and scope for alert summarization. |
| IRM Risk GenAI | 23.0.2 | New Added refinement actions for risk event summaries * Executive Summary, which refines the summary to be executive-ready. * Shorten, which produces a more concise summary. Changed * Risk event summaries are now fully prompt-based, replacing the earlier scripted-plus-prompt approach. This makes customization easier. * The scripted approach is deprecated. By default, risk events are summarized using the latest prompt. To revert to the scripted approach, follow the steps in the KB article. Support for the scripted approach will be removed in a future release, and only the prompt-based approach will be supported. |
| IT Service Management | 3.3.1 | New AppSee telemetry integration Track real-time usage patterns and user interactions across the ITSM Fulfiller Experience UI pages to optimize experience and identify adoption gaps. |
| IT Service Management Advanced | 3.3.1 | Changed No code updates were made in this release. The release number has been updated to maintain consistency with changes in related IT Service Management applications. |
| IT Service Management AI agent collection | 11.2.0 |   |
| ITOM - Advanced | 1.1.5 | New LEAP * Multi-taxonomy automation projectsLEAP can be configured to ingest and analyze incidents from multiple taxonomies to produce clusters and automation opportunities for all configured taxonomies. Existing single-taxonomy deployments are unaffected. Multi-taxonomy can be configured by admins using LEAP Properties. * Generate LEAP knowledge base articlesWhen creating a KB article from a LEAP automation opportunity, users are prompted to select a knowledge base and category before the article is published, with the author field and article metadata auto-populated from the opportunity record. Admins can configure an list of eligible knowledge bases in LEAP Properties to control which options appear in the modal. * LEAP MCP ServerLEAP skills are now accessible to external clients through MCP tools, enabling integration with third-party systems and workflows. AI Agents for Discovery * Pattern diagnostic agentic workflow displays error codes when root causes are classified and provides enhanced remediation suggestions when the Error Framework plugin is active with mapped remediations. * Pattern diagnostic agentic workflow log analysis covers the last five days and automatically expands to 30 days when no results are found in the initial period. ITOM URL Discovery You can now limit the number of URLs discovered through Broad URL Monitoring by using the new \[sn_acc_vis_content.full_url_discovery_daily_max_rows\] system property. Changed LEAP * Hide archived automation opportunitiesAutomation opportunities (AOs) from an earlier GAF (Global Automation Framework) run are now hidden by default. Previously, old AOs with resolution steps remained visible in the workspace after remapping. It was difficult to distinguish actionable AOs from old ones. After a GAF re-run, the old AOs are archived and no longer appear on the homepage. The artifacts of archived AOs are mapped to relevant new AOs. * LEAP value dashboard expansionThe LEAP value dashboard now surfaces metrics for all automation outcome types along with existing playbook data. New sections display Ansible execution counts, agent-hours saved, and top playbooks by tickets resolved, KB article creation counts and top contributing clusters, and problem record (PRB) creation counts and top clusters. A summary at the top of the dashboard breaks total automation activity and savings attribution by outcome type such as LEAP playbooks, Ansible playbooks, KB articles, and PRBs, each with a trend indicator. The dashboard also displays ServiceNow Otto consumption data to track the consumed per action. AI Agents for Service Level Objective SLO Creator Agent now supports commitment-aware SLO generation and integrated risk calculation. The SLO Creator Agent operates with updated V2 instructions, enabling new skills for generating SLOs that account for commitments and utilizing a risk calculation tool. The implementation aligns with the SLO Gap Agent to ensure consistent behavior and parity. Fixed AI Agents for Discovery Security defects in the Certificate Management Renewal AI Agent have been resolved. ITOM URL Discovery Navigation issues with bulk upload of the URLs are resolved. Removed LEAP The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. |
| ITOM - Prime | 1.2.2 | ITOM - Prime provides the following capabilities: * AIOps AI Specialist - controlled availability. * AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. * AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. * AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. * AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. * AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability. |
| ITSM - Advanced | 2.3.11 |   |
| ITSM - Foundation | 2.3.11 |   |
| ITSM - Prime | 2.3.11 |   |
| ITSM Autonomous Workforce | 1.1.2 |   |
| ITSM L1 AI Specialist | 1.1.2 |   |
| Knowledge Center | 31.26.5 | Defect fix. |
| Knowledge Graph | 8.3.3 | Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto Panel, ServiceNow Otto Virtual Agent, and Agentic AI applications. |
| Knowledge Graph Affinity Signals | 1.0.1 | Affinity Signals is a new personalization engine that automatically learns what matters to each user and personalizes search result ranking in AI Search. Search results adapt to your role, team, and activity patterns. |
| LEAP | 4.3.1 | --- AI Generated Release Notes ---. New Knowledge base article improvements * Admins can configure eligible knowledge bases and default KB/category for article creation. The Settings page allows selection of eligible knowledge bases, default knowledge base, and default KB category, which are automatically applied during agent-driven KB article creation. * Users can select the knowledge base and category when creating KB articles. A configurable modal prompts users to choose the target KB and category, with metadata and author fields auto-populated for improved search and traceability. LEAP value dashboard * The LEAP value dashboard surfaces metrics for all automation outcome types. The dashboard includes new sections and cards for Ansible executions, KB articles, problem records, and outcome breakdowns, with savings attribution by outcome type and Now Assist consumption metrics. * Metrics dashboard tabs for artifacts are introduced. Users can view tabular metrics for KB articles, ServiceNow playbooks, Ansible playbooks, Problem records, and an overview of all artifacts, with project-level and system-wide calculations. Automation projects LEAP supports automation projects across multiple incident taxonomies. Admins can configure LEAP to ingest and cluster incidents from multiple taxonomies, producing unified insights and automation opportunities spanning all configured taxonomies. LEAP MCP tool LEAP MCP tool for app setup status is introduced for external AI clients to use LEAP's setup and grouping-pipeline readiness before invoking other tools. Manage archived automation opportunities Admins can view and manage archived automation opportunities(AOs). Old AOs with resolution steps are hidden by default after GAF re-runs, and successor/predecessor relationships are surfaced on the AO detail page. AI Sparkle indicator is shown for discovered Ansible playbooks. The LEAP homepage AO list includes an additional column to visually identify playbooks created with AI. Changed * LEAP value dashboard layout is updated to tabular format. Artifacts are presented in dedicated tabs with consistent layout and improved clarity. * Playbook and Ansible metrics are filtered by automation source. Aggregate metrics now distinguish between ServiceNow playbooks and Ansible playbooks for accurate reporting. * Archived flag is backfilled for legacy stranded AOs. Upgrade scripts ensure previously stranded AOs are correctly marked as archived, aligning UI visibility and actions. * Default AO list and homepage filters exclude archived AOs. The homepage and list views now show only active, non-archived AOs. * KB article creation options and modal labels are revised. The create/view KB article actions are renamed to "Draft KB article," and modal info text is clarified. * Job status and troubleshooting actions are scoped per Automation project. Job status lookups and fix-the-error navigation are filtered by the selected project. * Properties reads are project-scoped with fallback to global defaults. Changing a property on one project does not affect others. |
| Legal Service Delivery - Prime | 1.0.17 | Fixed Support for the latest versions of dependent platform applications for the September 2026 release. |
| Manage Invoice Operations | 1.3.0 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Manage Order Operations | 2.2.0 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Manufacturing Commercial Operations Advanced | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations AI agents collection | 4.2.0 | Https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html. |
| Manufacturing Commercial Operations Foundation | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations Prime | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| MCP for Strategic Portfolio Management | 1.4.0 | New Connect any MCP-compatible AI assistant to your ServiceNow instance to give strategy and PMO leaders, portfolio managers, and project managers direct access to live SPM data through natural language prompts. Access Strategic Portfolio Management data and Now Assist AI skills as MCP tools, enabling LLM agents to query and process goals, portfolio plans, and projects. The following tools are available in this release: * Get Goals - Retrieves goals filtered by status, owner, or other criteria. * Generate Goal Insights - Generates AI-powered insights for goals and targets. * Get Portfolio Plans - Retrieves portfolio plans filtered by owner, timeline, or other criteria. * Generate Portfolio Insights - Generates portfolio insights, including at-risk planning items, delayed starts and ends, and dependencies to highlight potential bottlenecks. * Get Projects - Retrieves projects filtered by owner, status, state, or other criteria. * Generate Project Insights - Detects project risks, analyzes status trajectory, and provides recommendations to mitigate delays. * Get AI Status Report - Generates a Red, Amber, Green (RAG) status report for a project across resources, cost, schedule, and scope. * Identify Project Risks - Detects AI-identified RIDAC risks and saves them to the risk table as AI drafts. |
| Metadata Search | 1.2.1 | Metadata search results now display consistently and accurately. Issues with incomplete or incorrect metadata listings have been resolved. |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | Fixed As part of this patch release, we fixed an issue pertinent to batch translation. |
| Model Context Protocol Client | 2.4.4 | - Schema changes done to support storing of Tools in the MCP server. - Added support so that onboarded MCP servers can be configured in Assistants for invoking these MCP servers on demand based on ACLs. |
| Model Context Protocol Server | 1.8.0 | --- AI Generated Release Notes ---. New Domain separation for MCP servers, tools, and apps. Administrators can now restrict visibility and modification of MCP servers, tools, and apps by domain, ensuring that each population on a shared instance sees only its own content. Global servers and tools are uniquely scoped, with global servers carrying only global tools and non-global servers supporting tools from their own domain, descendants, and global. Server modification is limited to users in the server's domain and its ancestors, while tool eligibility is determined by domain hierarchy. Migration on plugin install preserves existing server URLs and assigns pre-existing servers and tools to global, maintaining uninterrupted client access. |
| Notifications Email Agents | 3.0.2 | New * Omnichannel Intent Detection platform is extended: A global Intent Library, intent detection skill, resolution skill, and integration with Agent Advisor are delivered, supporting multi-channel interactions and automatic intent discovery. * Intent Tracking schema and APIs are introduced: Intent tracking supports indexed storage, purge policy, ACLs, and access APIs. * Intent Detection Skill and Resolution Detection Skill are available: The system detects intents and evaluates resolution outcomes for interactions, supporting load testing and multi-intent processing. * Triggering of intent detection and resolution skills on interaction closure is automated: When an interaction transitions to Closed Complete or Closed Abandoned, skills execute reliably and idempotently for both voice and chat. * Transformation and deduplication skills for automation opportunities: Automation clusters are transformed into candidate intents and checked for duplication against the library. * Custom notification creation and management is now available for provider notifications: Users can create, edit, and delete provider notification subscriptions, including specifying delivery channels, conditions, schedules, and durations. Provider subscriptions are surfaced in the Custom notifications tab, with v2 channels supported in filters and per-channel toggling. * Custom notification request workflow is introduced: Users can submit custom notification requests, which are reviewed by notification admins. Approved requests activate the notification; rejected requests delete it. Operational notifications inform admins and requestors of lifecycle events. |
| Now Assist for Prompt Assistance | 6.0.7 | New Judges now support the latest agent harness. Task Completeness now scores mission completion only. Intermediate steps and tool calls no longer affect the score. |
| observ-ai-agents-app | 6.3.1 | Updated. * Dynatrace agent entity enrichment is streamlined. A new entity-detail tool enables the Dynatrace agent to retrieve entity details in a single call, replacing the previous multi-step describe-then-fetch workflow. * Dynatrace agent investigation workflow is optimized. The Dynatrace agent instruction prompt is reduced, and redundant tools are collapsed. The queryproblems and getproblembyid tools are merged into a single parameterized tool, decreasing round-trips and investigation latency. Removed The Google Gemini Cloud Assist Skill has been removed. The skill, tool, and workflow are no longer available or invoked by autonomous workflows. |
| Operational Sustainability Management Advanced | 23.0.1 | Changed Updated the dependency versions to take advantage of latest updates from the Operational Sustainability Management application. Refer to the dependency app store release notes for details. |
| Operational Sustainability Management Prime | 23.0.3 | New Operational Sustainability Management Prime includes all Operational Sustainability Management advanced capabilities and makes the ServiceNow platform Prime capabilities available for consumption. |
| OT Asset Management Advanced | 2.0.1 | New * ServiceNow Otto for Enterprise Asset Management enables AI-powered asset request submission. * Technicians can access AI-powered troubleshooting and repair guidance within their workflows. * Natural language input streamlines asset and request workflows. |
| PA AI Tools | 1.0.4 | New * Added data visualization tool for better analytics experience in Otto chat. * Ability to view source (table, filter, etc.) behind the data in response. * Ability to drill down to view lists/records. |
| Platform AI Agents and Skills | 14.0.10 | New Launched the Process task closure, a new agentic workflow, allowing fulfillers to auto generate resolution notes and mark records as closed. Exposed the following AI skills to MCP * Record summarization. * AI-generated record resolution notes. Changed * Updated configuration options for the Identify escalation signals agentic workflow. * Updated the logic to fetch similar records and KBs using record domain in email response generation. * Enabled configurable search profile for ERR. Generate resolution plan agentic workflow * Added an option for the fulfiller to create a new record as part of the Generate resolution plan agentic workflow. * Renamed the Decomposition Agent to "Resolution task generation AI agent". Analyze task trends * Users can now perform analysis for a specific group by passing the exact group name in the utterance. * In the analysis output, we cite records for recurring issues and root causes and allow users to browse through analysed records to increase confidence in the output. |
| POM - Prime | 1.3.1 | New: Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations. |
| Privacy Management Advanced | 23.0.2 | New New AI based reviewer assistant to recommend impacted control objectives and risk statements for Privacy Screening and Impact assessment. Changed Zurich Patch 12 and Australia Patch 5 and Brazil compatibility maintained for supported store applications. |
| Privacy Management Prime | 23.0.2 | New AI-Powered Privacy Assessment Recommendations Privacy assessment tasks now auto-generate AI-recommended control objectives and risk statements when moved to Review state, with intelligent suggestion guides explaining the rationale. Accept or reject recommendations to streamline compliance scoping. Approved items automatically map to associated processing activities. ServiceNow OTTO Prime capabilities This release brings Prime-tier capabilities of platform, including GenAI summarization, automated resolutions, conversational self-service through virtual agents, multi-step agents, and AI Control Tower for asset management. |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | Updated Migration of application to fluent. |
| Query Generation | 6.3.1 | New * Support all entities/dimensions when the entity is known. * Enhance the Query Generation Admin page. |
| Query Orchestrator | 2.1.3 | Changed Updated internal application components to support ongoing platform enhancements. |
| Quote AI agent | 3.0.8 | The quote agent now recognises more everyday phrasings for creating, updating and discounting quotes, and tells you clearly what to do when a quote PDF cannot be generated because no document template is attached. Quote agent roles and access permissions are now included in the installed package. |
| RAG for code generation | 1.1.14 | Fixed * Log spam removed. * Virtual tables are no longer indexed, preventing unnecessary data processing. |
| Recommended Actions for Security Operations | 2.3.6 | Fixed Fixed a translation file issue for the Otto changes. |
| RSM - Advanced | 2.0.0 | New Java 21 compatibility. |
| RSM - Foundation | 2.0.0 | New Java 21 compatibility. |
| RSM - Prime | 2.0.0 | New Java 21 compatibility. |
| Sales and Order Management for Technology Provider - Advanced | 1.0.8 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Technology Provider - Prime | 1.0.7 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Telecommunications - Advanced | 2.3.2 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| Sales and Order Management for Telecommunications - Prime | 2.3.2 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.7 | SKU Application Plugin - No code delievered. |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.9 | SKU Application Plugin - No code delievered. |
| Sales Development AI Agents | 1.0.12 | Product version upgraded to support AP6 and BP0 in line with all SOM ai apps. |
| Security Incident Response - Advanced | 1.0.10 | Changed Certified with Brazil. |
| Security Incident Response - Foundation | 1.0.10 | Changed Certified with Brazil. |
| Security Incident Response - Prime | 1.0.10 | Changed Certified with Brazil. |
| Service Catalog AI Core | 1.0.2 | New Initial release primarily targeting support for conversational catalog request experiences. |
| ServiceNow AI Lens | 8.1.1 | New Added three new system properties to control the visibility of the Fill with Lens button on Service Catalog forms. |
| ServiceNow Otto Agents for requestor | 3.7.6 | Fixed Approval agent is now accessible for foundation users. |
| ServiceNow Otto AI Agents | 9.0.8 | New A redesigned AI Agent Studio. A new, streamlined building experience for creating, testing, and managing AI agents. View and edit your agent's full structure on a visual canvas, or switch to a simplified, single-page view for more straightforward builds. Test your agent right alongside the builder, so you can try something and adjust without losing your place. Automation recommendations with savings estimates. AI Agent Studio surfaces your top automation opportunities based on your own data, along with estimated time and cost savings, so you know where to focus first. Save and restore agent versions. Save or create a new version of your agent - its instructions and tools - and roll back to an earlier version whenever you need to using "set as current version." Create an update set for your agent. Create an update set that packages your agent's configuration, scoped to AI Agent Studio's owned tables - instructions, tools, and other AIAS configuration. A tool that lives in a different scoped app, or a related item from another product like Now Assist Center, are not included. Give it a custom name or keep the default. View and download the update set from Update Set in UI16, with a direct link out from AI Agent Studio. Automatic agent evaluation. Run evaluations against your agent's real execution history to catch issues early and see suggested optimizations, without manually reviewing every test run. Configure MCP tool servers without leaving the builder. Onboard and manage Model Context Protocol (MCP) tool servers directly inside AI Agent Studio - view the tools a server provides, set access permissions, and refresh the tool list as it changes. Changed Faster testing. Replay past test runs, download a run's full trace log, and see how many tools an agent used - all from the testing panel. Easier access to help. Added a direct link to product documentation from within AI Agent Studio. Clear path for existing customers. If you're still on the previous AI Agent Studio, you will now see a notice pointing you to the new experience. Fixed General reliability and consistency fixes across the new experience - including menus, save confirmations, the agent map view, versioning controls, and the testing panel. |
| ServiceNow Otto AI web agent | 33.0.3 | New * Credential and dynamic parameter management - Reference credentials or other user-specific values by name in your instructions. The agent resolves them securely at execution time, so you never have to type them in yourself. * File upload and download - Attach files to a web form field during a task, and the agent reports whether or not the upload succeeded and the reason of the failure. Files that a task produces are tracked through the download lifecycle (pending, completed, or interrupted) for each browser tab. Changed * Browser startup and tab behavior - Browser session now opens to an empty page instead of Google's homepage. Automation actions within the same chat window now reuse the existing browser tab instead of opening a new tab for every action. A new tab opens only when a new chat session starts or you close the current tab. * Improved security for adaptive desktop actions system properties - Adaptive desktop actions system properties now require appropriate read and write roles. This change prevents unauthorized users from viewing or modifying the configuration settings, while automation continues to work as expected. |
| ServiceNow Otto context menu | 3.9.0 | - Defect fixes and Greenlight automation. |
| ServiceNow Otto Conversational Data Collection | 10.2.22 | Fixed * PRB2069440 - return_to_agent false positive causing topic execution to terminate when no agent_instructions passed. * PRB2075551 - Mid Topic switch not happening during sensitive fallback. * PRB2061989 - gen ai message history is not being updated consistently during live agent post chat. * PRB2068808 - Small talk causing error during topic execution when typing "I did not like this". * PRB2063924 - Invoking the Change Risk explanation skill in Now Assist returns error. |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 1. Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved/closed case, with Otto AI drafting content for your review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. 2. AI Data Explorer - Multi-Table Support AI Data Explorer now correlates data across APO, SPO, and SLM tables (invoice, supplier, approval, PO, receipt) to answer natural-language queries with a single unified result. 3. ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated number. * Suppliers and employees can view and accept/reject the proposed resolution directly from the case ticketing page via the employee slate or supplier portal. * Other minor improvements. |
| ServiceNow Otto for AI Control Tower | 24.0.4 | Analysed slow queries and fixed AI skills failures..Fixing data quality observations.Fixing AI agent conversation fails. |
| ServiceNow Otto for AI Search | 18.0.5 | New Catalog enrichment workflow enables surfacing relevant catalog items using AI. Users can now leverage an LLM-powered enrichment process to identify and highlight catalog items, with support for extending this workflow to additional tables. Enrichments are produced in a format compatible with the recommendation backend. Changed Genius Result search flow now uses advanced reranking for improved relevance. The Genius Result backend has migrated to the BGE reranker, enhancing document and passage relevance scoring. Genius Result scripts now expose a new scored_passages key, providing passage text alongside its rerank score, while maintaining backward compatibility with existing scripts. Fixed Empty hyperlinks in synthesized answers have been resolved. Hyperlinks with no text are no longer replaced with irrelevant content, ensuring consistent and accurate answer formatting. |
| ServiceNow Otto for AIRC | 23.0.1 | New * Enhanced AI Control Tower to automatically classify AI systems by risk at onboarding, helping identify managed and unmanaged assets and reducing manual review effort. * Improved user experience and ability to save and continue Evaluation configurations for continuous monitoring of AI assets. * Enhanced AI Control Tower to support domain-separation readiness, enabling assessment and planning for client-level data segregation and multi-tenant deployments. * Introduced new onboarding Playbook with dynamic and risk-based execution and lifecycle task management. * Introduced new AI capabilities to recommend control objectives and risk statements on AI impact assessment task. Fixed * Fixed an issue where the Recommendation section was incorrectly displayed on the Risk and Compliance page. * Fixed an issue where the Group Attestation action was not visible in the Attestation related list. * Fixed upgrade-impact issues related to the introduction of a new field on the CCM Configuration record. * Fixed an issue where the AI Asset Task state was not updated to Review after assessments were submitted. |
| ServiceNow Otto for App Engine | 30.1.1 | Changed Maintenance release. |
| ServiceNow Otto for Care Team Operations | 2.1.1 | New Enhancements to provide better support for agentic engineering. |
| ServiceNow Otto for Cloud Cost Management | 1.0.0 | ServiceNow Otto for Cloud Cost Management enables cloud resource admins and users to use the capabilities of generative AI skills in Cloud Cost Management. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights. * Advanced: AI to boost productivity across relevant use cases. * Prime: Act autonomously with all AI assets, and create your own. |
| ServiceNow Otto for Code | 28.5.32 | Fixed General fixes and enhancements. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.0.2 | New * ServiceNow Otto for CWM can read external documents, meeting notes, PDFs, or open prompts to automatically generate structured CWM tasks with the appropriate fields populated. * ServiceNow Otto for CWM an split any CWM task into smaller, assignable child tasks with a single click. * ServiceNow Otto for CWM brings AI-assisted filter generation to lists in CWM, helping teams customize and refine their work views using natural language. |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.4.1 | New Ask questions about CMDB tables and attributes to get a better understanding of the schema. Responses are based on predefined content in the Data Model Navigator app, which contains information about the base-system CMDB schema. |
| ServiceNow Otto for Contract Management Pro | 2.5.2 | New Changed * Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results. * In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. Fixed Fixed plugin names and icons for ServiceNow Otto for Contract Management Pro in AI Admin Hub. |
| ServiceNow Otto for CPQ | 1.1.8 | Bundles the latest Quote AI agent and CPQ Config Agent A2A. |
| ServiceNow Otto for Creator | 30.0.1 | Please click on the individual dependent apps included with this package for detailed release note information. |
| ServiceNow Otto for Customer Service Management (CSM) | 15.0.1 | New All CSM Gen AI application repositories now meet Level 3 Agent Readiness. Autonomous AI agents can contribute code across these repos, with branch protection, CI validation, and agent documentation enabling independent operation. Changed Fluent Support is enabled for ServiceNow Otto for CSM. The application is converted to Fluent, improving integration and support. |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.7 | Defect fixes and improvements. |
| ServiceNow Otto for Document Voice | 2.0.11 | Fixed Domain separation issue when configuring, the configuration process now maintains proper separation between domains. |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | New * Added an agentic workflow to help manage enterprise asset requests. * Added an agentic workflow to help repair depot assets by providing guided repair assistance. * Added AI-powered enterprise asset management experiences integrated with Enterprise Asset Management workflows. Changed Fixed |
| ServiceNow Otto for Error Framework | 1.2.0 | Changed AI Insights now uses cache instead of refreshing every time. |
| ServiceNow Otto for Field Service Management | 11.1.2 | New No Change. Changed No Change. Fixed Fixed Fluent conversion issues. |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | New Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved or closed case, with Otto AI drafting content for review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. AI Data Explorer - Multi-Table Support AI Data Explorer can now correlate data across APO, SPO, and SLM tables (including invoices, suppliers, approvals, purchase orders, and receipts) to answer natural-language queries with a unified result. Changed ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated invoice number. * Suppliers and employees can now view and accept or reject proposed resolutions directly from the case ticketing page through the employee slate or supplier portal. * Other minor usability and experience improvements. |
| ServiceNow Otto for Financial Services Operations (FSO) | 4.1.1 | Changed Updated internal application components to support ongoing platform enhancements. |
| ServiceNow Otto for Hardware Asset Management | 5.0.1 | This version adds support for installing and upgrading ServiceNow Otto for Hardware Asset Management through the Hardware Asset Management Product Hub feature. |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.5.2 | AICT positive feedback reporting for Now Assist Skills. |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | Updated app name to ServiceNow Otto for HRSD - Galileo Inside. |
| ServiceNow Otto for Impact | 6.0.6 | Fixed Issues Otto rebrand not reflected in Now Assist Admin plugin UI. Plugin names and icons in Now Assist Admin's Settings \> Plugins tabs (Available for you / Installed) and on the Admin overview page now correctly display ServiceNow Otto branding instead of the legacy Now Assist name and logo. |
| ServiceNow Otto for Integrated Risk Management | 23.0.4 | Fixed Made logo compatible with Otto directive. |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.4 | New * Alert Verification AI Agent automates alert closure based on related incidents and knowledge articles. * Integration Management Agent enables conversational setup and lifecycle management for top pull connectors. * Credential creation within conversational setup. * Advanced KB search and summarization for alert investigation. * Option to install integrations with Otto from integration launchpad. * Auto-closure reasoning and expanded explanations are available for alerts. * Enable offglide execution for compatible alert skills. Changed * Alert reasoning headers updated for all closure scenarios. Autonomous Not Significant Styled Output prompt revised. * Data handling improved for insignificance reason from summarization prompts. * New headers added for alert reasoning scenarios. |
| ServiceNow Otto for IT Service Management (ITSM) | 17.2.0 |   |
| ServiceNow Otto for Knowledge Management | 31.6.6 | September release. |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | Fixed * Fixed plugin names and icons for ServiceNow Otto for Legal Service Delivery in AI Admin Hub. * Fixed the assist count consumption issue for the Legal risk evaluator skill. |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.2.0 | Https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html. |
| ServiceNow Otto for Operational Sustainability | 23.0.1 | Changed Updated the dependency versions to take advantage of latest updates from the Operational Sustainability application. Refer to the dependency app store release notes for details. |
| ServiceNow Otto for Opportunity Management | 1.2.0 | New Conversational AI for Opportunity Management via Now Assist: enables sales reps to create, update, read, and search Opportunities, Opportunity Line Items, Tasks, Touchpoints, Meetings, Contacts, Accounts, Competitors, Associated Contacts, and Buying Groups through natural language queries in the Now Assist/Otto interface Opportunity AI Agent support with agentic workflow, asset subscription, and role-based access to the Now Assist Panel. Context-aware AI responses with record/page context resolution, confirmation before saving changes, permissions enforcement, natural-language error messaging, and fallback handling for unrecognized requests Opportunity summarization via the existing summarization skill in Now Assist/Otto. Changed Otto for Opportunity Management converted to ServiceNow SDK (Fluent) for improved platform alignment and maintainability Internal platform upgrade for Level 3 Agent readiness on the Opportunity Management AI features app. |
| ServiceNow Otto for Order Management | 2.3.3 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| ServiceNow Otto for Platform | 13.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Advanced | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Foundation | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Platform Prime | 3.0.1 | Updated dependencies under the application. |
| ServiceNow Otto for Privacy Management | 23.0.2 | New New AI based reviewer assistant to manage and recommend impacted control objectives and risk statements for privacy screening and impact assessments. Changed ServiceNow OTTO Branding Updates Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform. |
| ServiceNow Otto for Process Mining | 4.1.5 | New * Move all ServiceNow Otto for Process Mining skills from Now Assist (ServiceNow Otto) for Creator to Now Assist (ServiceNow Otto) for Platform. * Added two ServiceNow Otto for Process Mining skills for filling in the process configuration and helping with the state field mapping. * Allow Skill ACL customization. Changed Update defaults to the latest models for 3P providers for Worknotes and Highlights. Fixed Several fixes on 3p models, ACL customization, and task completions. |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.3 | Updated Migration of application to fluent. |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | New: Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations. |
| ServiceNow Otto for Retail Service Management | 2.0.0 | New Java 21 compatibility. |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.3.3 | Changed Maintenance release - dependency updates only; no new customer-facing functionality in this version. |
| ServiceNow Otto for Sales Automation | 1.1.7 | Fixed * Version support upgraded to BP0 and AP6. * Dependent app version updated to support same engines. |
| ServiceNow Otto for Security Incident Response (SIR) | 6.5.2 | New * Security Incident AI ROI Summary Dashboard. * Enhancements to Quality assessment. * Added version tracking for report history. * Duplicate reports as editable drafts. * Refresh selected report sections independently by prompting in Natural language. * Configurability to add additional context, KB articles for generating consistent assessments. Fixed PRB2059317: NACM Actions not available for post incident analysis flow in UI 16. |
| ServiceNow Otto for Service Quality | 2.2.0 | --- AI Generated Release Notes ---. New AutoQA now supports multilingual quality management. Administrators can configure and manage supported languages for quality evaluation, expanding usability for global customers. Guided configuration support is available for SwissRails Auto QA MVP setup. Configuration specialists receive step-by-step guidance tailored to their environment, ensuring correct and efficient deployment. AutoQA Service Quality Cases are now included in Maintenance and Monitoring (MAT) profiles. Three end-to-end test cases covering Dashboard, Admin, and skill execution are annotated and available for verification and monitoring. Service Quality test cases have been added to the AutoQA dashboard and regular test profiles. Test cases for Australia, Zurich, and multiple release tracks are now visible and managed in both profiles. Changed AutoQA dashboard performance has been optimized for initial load. The Trends data broker now uses GlideAggregate for improved speed, and the Get Avg QA Score Last 30 Days broker consolidates queries for faster workspace home page loading. Reviewed cases and average QA score tiles are now consolidated into a single broker and UI component. Both metrics share one data query, reducing redundant processing and improving dashboard responsiveness. Admin UI configuration for AutoQA now supports extended tables. Administrators can select extended tables when using the Copy skill feature, and business rules from the base skill are applied to child tables. AutoQA business rule conditions have been updated. Trigger conditions are validated after any update, ensuring the AutoQA Skill is invoked correctly. Failed test cases are now validated against manual testing and signed off when confirmed working. Documentation distinguishes between actual defects and false positives. Fixed Translation errors in the AutoQA review and activate screens have been resolved. All translations now display accurately, with deterministic language selection for choice labels. Improper null checks in the Average QA Score tile client scripts have been corrected. The tile now renders its zeroed empty state without errors when broker output is absent. The empty-query guard in the Get Avg QA Score data broker has been restored. The broker now returns its empty state immediately when the query is blank, preventing slow dashboard loads. SidebarDiscussionSummarizationIT.verifySkillActivationFromNowAssistAdminPage test failure has been fixed. The test now passes successfully. |
| ServiceNow Otto for Setup | 5.0.20 | Changed * Layered intelligent Admin Home and navigation: Admin Home is rebuilt on the AINPX framework, introducing a layered intelligence model and a restructured navigation experience that organizes platform management around core administrative jobs. * Planning agent - MVP: Initial release of the Planning agent MVP; Hierarchical Agent - content framework; Cecurity bug mitigation. * Seismic-to-Lit conversion utility for the AINPX Console shell: Tooling that converts existing Seismic-based Console components to Lit, enabling the Console to run inside the AINPX shell. * IA BU Onboarding - automated agent and skill creation: SKU-aware generation of agents and skills for business unit onboarding, with built-in validation and a common runtime. * IA BU Onboarding - DARE runtime migration: Migration of existing configuration agents to the DARE runtime, plus generation of ITSM, ESM, CBS, and ITOM skills on DARE. Fixed Includes defect fixes across the onboarding toolchain. |
| ServiceNow Otto for Setup Core | 4.0.20 | Changed * Layered intelligent Admin Home and navigation: Admin Home is rebuilt on the AINPX framework, introducing a layered intelligence model and a restructured navigation experience that organizes platform management around core administrative jobs. * Planning agent - MVP: Initial release of the Planning agent MVP; Hierarchical Agent - content framework; Cecurity bug mitigation. * Seismic-to-Lit conversion utility for the AINPX Console shell: Tooling that converts existing Seismic-based Console components to Lit, enabling the Console to run inside the AINPX shell. * IA BU Onboarding - automated agent and skill creation: SKU-aware generation of agents and skills for business unit onboarding, with built-in validation and a common runtime. * IA BU Onboarding - DARE runtime migration: Migration of existing configuration agents to the DARE runtime, plus generation of ITSM, ESM, CBS, and ITOM skills on DARE. Fixed Includes defect fixes across the onboarding toolchain. |
| ServiceNow Otto for Smart Assessment Engine | 23.0.6 | Changed The AI suggestion icon in section navigation now appears only when suggestions are available for visible questions. Previously it also appeared when suggestions existed only for hidden questions. |
| ServiceNow Otto for Software Asset Management (SAM) | 11.0.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | New Case-to-Knowledge Article Generation * Generate a knowledge article from a single resolved or closed case, with Otto AI drafting content for review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. AI Data Explorer - Multi-Table Support AI Data Explorer can now correlate data across APO, SPO, and SLM tables (including invoices, suppliers, approvals, purchase orders, and receipts) to answer natural-language queries with a unified result. Introducing Action Fabric for Sourcing and Procurement Operations - requester-specific tools delivered via the SPO MCP Server and Tools * Conversational Intake: Requesters can ask how-to and knowledge article questions and get routed to a pre-filled purchase requisition or sourcing request form based on their need. * Status Visibility: Requesters can search for and view the status of any sourcing request, purchase requisition, purchase order, or procurement case they've submitted, including getting details about related tasks. * Task Completion: Requesters can complete approval, sourcing, and receipt/acknowledgement tasks directly in conversation, including adding comments and stakeholders to watchlists, without navigating away. Some tasks (e.g., signing a document or watching a video) still require completion outside the conversation - customers can configure which task types route to this off-ramp experience. Changed ZTSD Enhancements * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated invoice number. * Suppliers and employees can now view and accept or reject proposed resolutions directly from the case ticketing page through the employee slate or supplier portal. * Other minor usability and experience improvements. |
| ServiceNow Otto for Strategic Portfolio Management | 9.11.0 | New * Self-guided 'How it works' overview info (i) icon for AI-Identified Risks . This explains how AI detects, evaluates, scores, rationale, and the data considered for AI-identified risk. * RIDAC menu now expands by default in the Project Workspace for visibility into sub-menus. * Ability to clone the demand summarization skill and change the prompt. Changed * Minor enhancements for AI Status Reports. * Enhanced Auto Email Insights with refinements and functional improvements. * Automatic trigger for the demand summarization skill is changed to false. The default trigger of the skill has to be set to automatic to enable auto trigger. |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | New 1. Case-to-Knowledge article generation. * Generate a knowledge article from a single resolved/closed case, with Otto AI drafting content for your review before publishing. * Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale. 2. AI Data Explorer - multi-table support. AI Data Explorer now correlates data across APO, SPO, and SLO tables (invoice, supplier, approval, PO, receipt) to answer natural-language queries with a single unified result. 3. ZTSD enhancements. * Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated number. * Suppliers and employees can view and accept/reject the proposed resolution directly from the case ticketing page via the employee slate or supplier portal. * Other minor improvements. |
| ServiceNow Otto for Telecommunications Service Management | 2.3.1 | Maintenance Only. |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.15 | 1. Fluent conversion of APP. 2. Success Play Recommendation Skill. 3. Executive Briefing on Executive portfolio dashboard. 4. Engagement Insights nad breifing Skill. |
| ServiceNow Otto for Third-Party Risk Management | 23.0.5 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | New AI-Powered Intelligence Processing imports threat advisories from PDF and image files and extracts structured indicators of compromise (IOCs), threat actors, malware, and campaigns. A review pane displays confidence scores and extraction reasoning, and an audit record is generated for every import. |
| ServiceNow Otto for Vault | 3.0.0 | New * Conversational anonymization policy creation. Create a new anonymization policy through the agent - set the policy details and data class, assign an anonymization technique per column, and, for user-specific policies, choose the user reference column. The validated policy is saved and ready for scheduling. * Conversational anonymization job creation and scheduling. Using a new or previously published policy, configure a run-once, weekly, or monthly job through the agent, add optional record-level conditions, confirm the schedule, and monitor execution status from the job schedule summary. * Real-time anonymization policy creation through the agent. The agent confirms that real-time anonymization is supported, then lets you select target tables and active data patterns, name the policy, and choose the target and child columns. Once created, the policy anonymizes sensitive data as records are created or updated. * Field encryption and auto-generate access policies agentic workflow. Request encryption for a table field, review the roles that currently have access to it, and confirm the final list. The workflow creates a module access policy for each confirmed role and then encrypts the field, so you no longer review access control lists or Access Observer logs to build the role list yourself. * Data Privacy setup agent. Configure channel-based data privacy through the agent, including policy creation, data pattern selection, and anonymization technique, so that sensitive data is masked before it is sent to the LLM. Changed * The security_admin role is no longer used as the role masking agent for the Access Observer and Field Encryption agentic workflows. Following least-privilege principles, these workflows run without elevating to security_admin. * Now Assist for Vault is now ServiceNow Otto for Vault. The application name and its references in the product have changed; functionality is unaffected. |
| ServiceNow Otto for Virtual Agent | 22.0.13 | New * Admins can configure tool access permissions for Model Context Protocol (MCP) server integrations. When adding or editing an MCP server configuration, admins can select tools and set their access status as Allowed, Disallowed, or Require Approval. The interface supports bulk permission changes, search, authentication flows, and error handling for tool loading. * Admins can add Web applications as a communication channel under WebRTC. The WebRTC section supports adding new web applications, including an Engagement Messenger section with configuration links and read-only fields for Voice Service ID, Orchestrator Host URL, and WebSocket URL. * Admins can make retry attempts editable directly on the Caller Verification screen. The retry attempt value is now adjustable within the UI, improving workflow efficiency. * Caller verification supports a discard changes pop-up when refreshing configuration. Users are prompted to confirm before discarding unsaved changes during configuration refresh. * Caller verification includes a refresh configuration option. Admins can refresh configuration directly from the Assistant Designer page. * Caller verification now displays updated error messages for configuration issues. The UI provides clearer guidance for missing identification methods and factors. * Voice assistant handles form validation errors in Caller Verification. Mandatory fields not filled trigger a red card error, improving clarity. * Admins can select language input using DTMF or voice options. The Language and Voice page includes a new section for input selection, with links to advanced settings and retry/goodbye message configuration. * Admins can decouple the Testing UI from the Assistant "Active" state. Testing can be initiated without activating the assistant, and the test button is enabled regardless of activation status. * Admins can turn off parametric memory by default for all assistants. Scripts auto-populate parametric memory policy, ensuring consistent behavior. * Admins can now create a switch to enable custom SIP options in communication channels. The custom SIP option appears in the UI when enabled. * ServiceNow Otto panel premium chat is the default for eligible new customers, with Now LLM restrictions. Premium chat uses V2 orchestrator, and eligibility checks prevent Now LLM selection when premium chat and V2 orchestrator are enabled. Changed Embedded script for Service Portal UI has been updated. Parameter names, OAuth client ID handling, call button visibility, and optional widget parameters have been revised for improved reliability and clarity. Fixed * Search sources in Assistant Designer now correctly reflect the "Include in AI Response" profile configuration. The system pulls from the correct table column, opens links in new tabs, and passes unit tests. * Unified Recommendations now allow cross-scope calls for typeahead suggestions, improving integration reliability. * The "Response feedback" page now works for existing assistants after upgrade. Script fixes ensure feedback attributes are correctly handled. * The "View org chart" feature in ServiceNow Otto for Virtual Agent now loads correctly when accessed through a custom URL or domain. The system uses relative URLs and sets appropriate roles. * Doc QnA now marks deflection logs as "response provided/resolved" after uploading an attachment with a question. The fix extends to all relevant topic representations and ensures logs are updated when user input is provided. * Duplicate create asset modal components have been eliminated from the codebase. Only one shared modal component is used across conversation-studio and nowassist-va repositories. Removed * The role-based configuration from the MCP Server page is removed. The role column and related logic have been eliminated, simplifying server management and ensuring backward compatibility. * The Web applications section in Assistant Designer is no longer controlled by a system property. The property has been removed, and the section is always available. |
| ServiceNow Otto for Voice Agents | 6.0.5 | New * Conversations tab in Assistant Designer: Review completed voice interactions, including outcomes, intents, authentication, invoked agents and tools, assist usage, and call recordings. * Language support: Use Malay and Canadian English with new voice options. * SIP custom headers: Add a custom outbound SIP header to support routing, tagging, and downstream context. Changed * Language selection: Let callers select a language by keypad (DTMF) or voice, with custom retry and goodbye messages. * Testing: Test voice assistants before completing all activation prerequisites. * Call records: Capture complete latency data and keep multi-agent conversations together as a single interaction for more accurate evaluation and usage reporting. Fixed * Fixed missing voice-call latency and tool-execution timing data. * Fixed multi-agent calls being recorded as separate interactions. * Fixed an issue where voice calls in the voice testing interface of Assistant Designer sporadically failed to connect on the first attempt. This issue is resolved in ServiceNow Otto for Virtual Agent version 20.0.8. |
| ServiceNow Otto in Document Management | 4.0.10 | Fixed Domain separation issue when configuring, the configuration process now preserves proper separation between domains. |
| SLO - Foundation | 2.0.2 | Changed The application captures dependencies. The plugin dependencies were updated in this release. |
| SLO - Prime | 2.0.0 | Changed The application captures dependencies, The plugin dependencies were updated in this release. |
| Software Asset Management AI Advanced | 2.5.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| Software Asset Management AI Prime | 2.5.0 | New feature: AI-powered Software spend detection - Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. |
| SOM for Manufacturing Advanced | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 3.1.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SPO - Foundation | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| SPO - Prime | 2.0.0 | The application captures dependencies, updated the plugin dependencies for this release. |
| Strategic Portfolio Management - Advanced | 1.3.0 | New Added AI Native SKU support for SPM Advanced, enabling access to advanced Strategic Portfolio Management features powered by AI capabilities. |
| Strategic Portfolio Management - Prime | 1.2.0 | New Added AI Native SKU support for SPM Prime, enabling access to advanced AI-driven features, workflows, and automation capabilities. |
| Summarization for Order Management | 2.2.4 | Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. |
| Task Plan Template AI Agents | 2.0.1 | New * AI-powered template creation from your documents and diagrams: Upload your process documents or diagrams, and our AI agent reads through them, finds the tasks and dependencies. Template AI agent converts the identified tasks into template and template items and creates a draft template for you to review and edit. * Duplicate template detection: When you create a new task plan template, the system shows you similar existing templates that already exist in your system. Review them, select one before proceeding. * ServiceNow Otto panel discoverability and UI action for template creation: The template creation workflow is accessible from ServiceNow Otto panel and from the task plan template list itself. Start creating templates from wherever you are in the system. |
| Technology Advanced | 1.0.12 | SKU Application Plugin - No code delievered. |
| Technology Foundation | 1.0.15 | SKU Application Plugin - No code delievered. |
| Technology Prime | 1.0.12 | SKU Application Plugin - No code delievered. |
| Telecommunications Advanced | 2.3.1 | Maintenance only. |
| Telecommunications Foundation | 2.3.1 | Maintenance Only. |
| Telecommunications Prime | 2.3.1 | Maintenance only. |
| Telecommunications, Media and Technology - Advanced | 1.0.11 | SKU apps - no code delievered. |
| Telecommunications, Media and Technology - Foundation | 1.0.13 | SKU Application Plugin - No code delievered. |
| Telecommunications, Media and Technology - Prime | 1.0.11 | SKU apps - no code. |
| Third-party Risk Management Advanced | 23.0.3 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| Third-party Risk Management Professional Plus | 23.0.3 | Changed Updated the dependency versions to take advantage of latest updates from the Third-party Risk management application. Refer to the dependency app store release notes for details. |
| Threat Intelligence Security Center - Advanced | 3.3.1 | New AI-Powered Intelligence Processing imports threat advisories from PDF and image files and extracts structured indicators of compromise (IOCs), threat actors, malware, and campaigns. A review pane displays confidence scores and extraction reasoning, and an audit record is generated for every import. |
| TNI - Advanced | 2.3.0 | Recertification for Brazil. |
| TNI and DCNAM AI Content Collection | 2.3.0 | Recertification for Brazil. |
| TSOM - Advanced | 2.3.0 | Recertification for Brazil. |
| TSOM - Prime | 2.3.0 | Recertification for Brazil. |
| Zero Touch Service Desk | 3.2.3 | New * Better answers, automatically. Advanced search is now turned on from day one, so your AI Specialist draws on richer, more relevant results with no setup required. * Reads your documents. With document intelligence, the AI Specialist can now open and understand files attached to a request, such as screenshots, PDFs, and error logs, and factor them into its response. * See your follow-ups. A new follow-up metric on your performance dashboard shows how often the AI Specialist goes back to a requester for more information, so you can spot where requests stall and where guidance could be clearer. * Built-in protection for sensitive HR data. Information the AI Specialist works with from HR cases is now safeguarded by access controls, so it stays visible only to authorized HR administrators. Changed Quality improvements that help the AI Specialist resolve and reassign requests more reliably, respond correctly when a requester confirms an issue is solved, and keep the sources it cites clean and consistent, including showing only customer-facing knowledge and accurate catalog links. |
[Table 33. New or updated applications]

{#na-suite-rn-2026-09-10__entry__13878}

| App name | Version number | Last updated |
|-|-|-|
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.6 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 34. Application versions carried forward (no changes)]