---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# October 08 2026 Now Assist Suite release notes

# October 08 2026 Now Assist Suite release notes {#ariaid-title1}

Release version: Store  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 445 minutes to read  
Now Assist Suite version and compatibility information for the October 08 2026 release on the ServiceNow Store.
Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See [Now Assist suite versions in the Application Manager](https://www.servicenow.com/docs/r/platform-administration/application-manager/now-assist-suites-app-mgr.html) for more details.

## Suite version 28.5.20261008 - Zurich Patch 5

{#na-suite-rn-2026-10-08__entry__3}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 1. New or updated applications]

{#na-suite-rn-2026-10-08__entry__9}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.7.2 | 2026-02-05 |
| AI Agents for Customer Success Management | 2.6.3 | 2025-12-11 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 4.0.4 | 2026-01-20 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 1.22.5 | 2025-12-16 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 3.0.0 | 2026-01-20 |
| Alert Assist | 3.7.2 | 2026-02-05 |
| Amazon Bedrock Spoke | 1.3.2 | 2025-12-11 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 28.2.5 | 2025-12-11 |
| Flow Summarization | 28.2.4 | 2025-12-11 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.0.16 | 2026-01-23 |
| Google Gemini Spoke | 1.5.3 | 2025-12-11 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.0.5 | 2025-12-11 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.1.2 | 2026-01-20 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.1.0 | 2026-01-20 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.8.1 | 2025-12-11 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.0.9 | 2026-01-20 |
| Now Assist AI Agents | 6.1.12 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.2.0 | 2026-01-20 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.3 | 2026-01-20 |
| Now Assist for Creator | 28.6.1 | 2026-02-05 |
| Now Assist for Customer Service Management (CSM) | 11.1.0 | 2026-01-20 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.5.1 | 2026-02-05 |
| Now Assist for IT Service Management (ITSM) | 12.1.1 | 2026-01-20 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for OT Manager | 3.1.0 | 2025-12-11 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.2 | 2025-12-11 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.1 | 2025-12-11 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 5.2.5 | 2026-02-19 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.7 | 2025-12-11 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 2.1.6 | 2026-01-20 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.1.0 | 2026-01-20 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 14.0.1 | 2026-01-20 |
| Now Assist in Virtual Agent Configurations | 8.0.8 | 2026-02-05 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.0.13 | 2025-12-11 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.4 | 2025-12-11 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
[Table 2. Application versions carried forward (no changes)]

## Suite version 28.6.20261008 - Zurich Patch 6

{#na-suite-rn-2026-10-08__entry__507}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 3. New or updated applications]

{#na-suite-rn-2026-10-08__entry__513}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.7.2 | 2026-02-05 |
| AI Agents for Customer Success Management | 2.6.3 | 2025-12-11 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 4.0.4 | 2026-01-20 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 1.22.5 | 2025-12-16 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 3.0.0 | 2026-01-20 |
| Alert Assist | 3.7.2 | 2026-02-05 |
| Amazon Bedrock Spoke | 1.3.2 | 2025-12-11 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 28.2.5 | 2025-12-11 |
| Flow Summarization | 28.2.4 | 2025-12-11 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.1.2 | 2026-02-05 |
| Google Gemini Spoke | 1.5.3 | 2025-12-11 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.1.4 | 2026-02-05 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.1.2 | 2026-01-20 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.1.0 | 2026-01-20 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.8.1 | 2025-12-11 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.1.2 | 2026-02-05 |
| Now Assist AI Agents | 6.2.12 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.2.0 | 2026-01-20 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.3 | 2026-01-20 |
| Now Assist for Creator | 28.6.1 | 2026-02-05 |
| Now Assist for Customer Service Management (CSM) | 11.1.0 | 2026-01-20 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.5.1 | 2026-02-05 |
| Now Assist for IT Service Management (ITSM) | 12.1.1 | 2026-01-20 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for OT Manager | 3.1.0 | 2025-12-11 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.2 | 2025-12-11 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.1 | 2025-12-11 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 5.2.5 | 2026-02-19 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.7 | 2025-12-11 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 3.0.2 | 2026-02-05 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.3.0 | 2026-02-05 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 15.0.8 | 2026-02-20 |
| Now Assist in Virtual Agent Configurations | 8.0.8 | 2026-02-05 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.1.3 | 2026-02-20 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.4 | 2025-12-11 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
[Table 4. Application versions carried forward (no changes)]

## Suite version 28.7.20261008 - Zurich Patch 7

{#na-suite-rn-2026-10-08__entry__1011}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| Now Assist AI Agents | 7.0.11 | Defect fix. |
[Table 5. New or updated applications]

{#na-suite-rn-2026-10-08__entry__1020}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.0.9 | 2026-03-12 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.6.8 | 2026-03-12 |
| AI Agents for Discovery | 1.0.3 | 2026-03-12 |
| AI Agents for Employee Experience | 2.1.0 | 2026-03-12 |
| AI Agents for Health and Safety | 1.3.0 | 2026-03-12 |
| AI Agents for ITAM | 4.0.0 | 2026-03-12 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.9 | 2026-03-12 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.1.0 | 2026-03-12 |
| AI Control Tower for Now Assist | 3.0.2 | 2026-03-12 |
| AI Data Explorer | 4.0.5 | 2026-03-12 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.1.2 | 2026-03-12 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.0 | 2026-03-12 |
| Chat Summarization for Virtual Agent | 1.10.3 | 2026-03-12 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.0.3 | 2026-03-12 |
| Conversational subflows and actions | 29.1.1 | 2026-03-12 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 5.0.0 | 2026-03-12 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Field Service Management AI agent collection | 2.0.2 | 2026-03-12 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.0.4 | 2026-04-02 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.1.3 | 2026-03-12 |
| HR Talent AI Agent Collection | 4.0.1 | 2026-03-12 |
| HR Voice AI Agents | 2.1.4 | 2026-02-05 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 2.0.2 | 2026-03-12 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 6.0.8 | 2026-03-12 |
| IT Service Management AI voice agent collection | 1.1.6 | 2026-03-12 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| Knowledge Center | 31.1.3 | 2026-03-12 |
| Knowledge Graph | 7.0.2 | 2026-03-12 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.1 | 2026-03-12 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.9.0 | 2026-03-12 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.2.2 | 2026-03-12 |
| Notifications Email Agents | 1.0.10 | 2026-03-12 |
| Now Assist Admin Console | 8.0.7 | 2026-03-12 |
| Now Assist Agents for requestor | 3.2.0 | 2026-03-12 |
| Now Assist AI Agents | 7.0.11 | 2026-05-08 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.0.2 | 2026-03-12 |
| Now Assist context menu | 3.2.10 | 2026-04-17 |
| Now Assist Data Kit | 7.0.7 | 2026-03-12 |
| Now Assist for Accounts Payable Operations (APO) | 7.0.0 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for Automation Center | 1.0.5 | 2026-03-12 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.0.2 | 2026-03-12 |
| Now Assist for Configuration Management Database (CMDB) | 3.0.2 | 2026-03-12 |
| Now Assist for CPQ | 1.0.1 | 2026-03-12 |
| Now Assist for Creator | 28.7.1 | 2026-03-12 |
| Now Assist for Customer Service Management (CSM) | 12.0.0 | 2026-03-12 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.0.6 | 2026-03-12 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.0.3 | 2026-03-12 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.0.1 | 2026-03-12 |
| Now Assist for Hardware Asset Management | 4.0.0 | 2026-03-12 |
| Now Assist for Health and Safety | 1.3.0 | 2026-03-12 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.0.4 | 2026-03-12 |
| Now Assist for Impact | 3.0.3 | 2026-03-12 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.0 | 2026-03-12 |
| Now Assist for IT Service Management (ITSM) | 12.2.7 | 2026-03-12 |
| Now Assist for Legal Service Delivery | 1.6.2 | 2026-03-12 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.3 | 2026-03-12 |
| Now Assist for OT Manager | 3.3.0 | 2026-03-12 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.0.1 | 2026-03-12 |
| Now Assist for Platform for Requestor | 3.0.1 | 2026-03-12 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.5 | 2026-03-12 |
| Now Assist for Prompt Assistance | 3.0.2 | 2026-03-12 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.0.1 | 2026-03-12 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.4 | 2026-03-12 |
| Now Assist for Sales Force Automation (SFA) | 1.1.0 | 2026-03-12 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.9 | 2026-03-12 |
| Now Assist for Software Asset Management (SAM) | 5.3.3 | 2026-03-12 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.0.0 | 2026-03-12 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.0.1 | 2026-03-12 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.0.0 | 2026-03-12 |
| Now Assist for Talent | 1.6.2 | 2026-03-12 |
| Now Assist for Telecommunications | 1.0.5 | 2026-03-12 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.2 | 2026-03-12 |
| Now Assist for Third-Party Risk Management | 22.0.8 | 2026-03-12 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.0.3 | 2026-03-12 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.0.8 | 2026-03-12 |
| Now Assist in Catalog Builder | 7.0.1 | 2026-03-12 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.0 | 2026-03-12 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.5 | 2026-03-12 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.7.3 | 2026-03-12 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 16.0.5 | 2026-03-12 |
| Now Assist in Virtual Agent Configurations | 11.0.5 | 2026-03-12 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.0.2 | 2026-03-12 |
| Now Assist Skill Kit | 8.0.5 | 2026-03-12 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 12.0.13 | 2026-06-18 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.0.0 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.0.1 | 2026-03-12 |
| Telecommunications Media and Technology AI agent collection | 5.0.1 | 2026-03-12 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
[Table 6. Application versions carried forward (no changes)]

## Suite version 28.8.20261008 - Zurich Patch 8

{#na-suite-rn-2026-10-08__entry__1560}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 7. New or updated applications]

{#na-suite-rn-2026-10-08__entry__1566}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.3 | 2026-04-28 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.1.4 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.1.9 | 2026-04-28 |
| Care Team Operations AI agent collection | 1.0.2 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.2 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.3 | 2026-07-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 7.2.0 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.3 | 2026-04-09 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.8.2 | 2026-04-09 |
| Now Assist for Customer Service Management (CSM) | 12.1.2 | 2026-04-23 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for IT Service Management (ITSM) | 13.2.0 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 3.0.1 | 2026-03-12 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.5 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.10 | 2026-05-29 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.1.1 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
[Table 8. Application versions carried forward (no changes)]

## Suite version 28.9.20261008 - Zurich Patch 9

{#na-suite-rn-2026-10-08__entry__2148}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 9. New or updated applications]

{#na-suite-rn-2026-10-08__entry__2154}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.2.6 | 2026-05-05 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.5 | 2026-05-05 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.0 | 2026-05-05 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.7 | 2026-05-05 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.2.2 | 2026-05-05 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Desktop Actions | 3.0.1 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.0.4 | 2026-05-05 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.3.1 | 2026-05-15 |
| Alert Assist | 3.9.1 | 2026-05-05 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.1.6 | 2026-05-05 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.2.6 | 2026-05-05 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 8.0.1 | 2026-05-05 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.5 | 2026-05-05 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate for Now Assist | 1.0.2 | 2026-05-05 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.2.2 | 2026-05-05 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.3 | 2026-07-09 |
| HR Service Delivery AI agent collection | 6.1.3 | 2026-05-05 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 8.3.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.3.1 | 2026-05-05 |
| Knowledge Center | 31.9.9 | 2026-05-05 |
| Knowledge Graph | 7.2.1 | 2026-05-05 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.4.2 | 2026-05-05 |
| Notifications Email Agents | 2.0.4 | 2026-05-05 |
| Now Assist Admin Console | 9.1.9 | 2026-07-02 |
| Now Assist Agents for requestor | 3.4.1 | 2026-05-05 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 30.0.6 | 2026-05-05 |
| Now Assist Analytics | 4.1.7 | 2026-05-05 |
| Now Assist Center | 3.0.9 | 2026-08-13 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.2.3 | 2026-05-05 |
| Now Assist for Accounts Payable Operations (APO) | 7.2.1 | 2026-05-05 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.6.0 | 2026-05-05 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.2 | 2026-05-05 |
| Now Assist for Customer Service Management (CSM) | 12.2.0 | 2026-05-05 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Experience | 4.2.0 | 2026-05-05 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.2.1 | 2026-05-05 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.5 | 2026-05-05 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.12 | 2026-05-05 |
| Now Assist for IT Service Management (ITSM) | 14.3.1 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.7.7 | 2026-05-05 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.1.0 | 2026-05-05 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.2.0 | 2026-05-05 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 4.1.4 | 2026-05-05 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.1.2 | 2026-05-05 |
| Now Assist for Setup Core | 1.1.2 | 2026-05-05 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.2.2 | 2026-05-05 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.4.0 | 2026-05-05 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.2.2 | 2026-05-05 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.2.3 | 2026-05-05 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.2 | 2026-05-05 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.1.10 | 2026-05-05 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.0.12 | 2026-05-05 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.9.2 | 2026-05-05 |
| Now Assist in Standard Ticket Page | 1.0.9 | 2026-05-05 |
| Now Assist in Virtual Agent | 18.0.13 | 2026-06-04 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Service Quality | 1.0.3 | 2026-06-25 |
| Now Assist Skill Discovery and Execution | 10.0.4 | 2026-05-05 |
| Now Assist Skill Kit | 8.2.9 | 2026-05-05 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.2.7 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.2.0 | 2026-05-05 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| ServiceNow AI Lens | 5.0.0 | 2026-05-05 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| Summarization for Order Management | 2.1.0 | 2026-05-05 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 10. Application versions carried forward (no changes)]

## Suite version 28.10.20261008 - Zurich Patch 10

{#na-suite-rn-2026-10-08__entry__2760}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 11. New or updated applications]

{#na-suite-rn-2026-10-08__entry__2766}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.4 | 2026-09-18 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.9 | 2026-09-18 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.0.2 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 9.4.1 | 2026-09-18 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| ITSM Autonomous Workforce | 1.1.7 | 2026-09-18 |
| ITSM L1 AI Specialist | 1.1.10 | 2026-09-18 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Agents | 8.0.26 | 2026-09-18 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.3 | 2026-06-16 |
| Now Assist for Customer Service Management (CSM) | 13.0.3 | 2026-06-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for IT Service Management (ITSM) | 15.4.1 | 2026-09-18 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.8 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.0.12 | 2026-09-24 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| Zero Touch Service Desk | 3.2.8 | 2026-09-18 |
[Table 12. Application versions carried forward (no changes)]

## Suite version 28.11.20261008 - Zurich Patch 11

{#na-suite-rn-2026-10-08__entry__3405}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| Intelligent Approvals | 2.3.7 | Fixed: Fixed defects. |
[Table 13. New or updated applications]

{#na-suite-rn-2026-10-08__entry__3414}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.9 | 2026-09-18 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.1.4 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI agent collection | 10.3.1 | 2026-09-18 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| ITSM Autonomous Workforce | 1.1.7 | 2026-09-18 |
| ITSM L1 AI Specialist | 1.1.10 | 2026-09-18 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Agents | 8.1.19 | 2026-09-10 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist for Creator | 28.9.4 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 13.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.0 | 2026-07-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for IT Service Management (ITSM) | 16.3.1 | 2026-09-18 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.5 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.1.14 | 2026-09-24 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Zero Touch Service Desk | 3.2.8 | 2026-09-18 |
[Table 14. Application versions carried forward (no changes)]

## Suite version 28.12.20261008 - Zurich Patch 12

{#na-suite-rn-2026-10-08__entry__4068}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| Conversational Catalog Requests | 8.1.2 | New: Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed: Minor defect fixes. |
| Intelligent Approvals | 2.3.7 | Fixed: Fixed defects. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Graph | 8.2.2 | Fixed few defects related to telemetry. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 15. New or updated applications]

{#na-suite-rn-2026-10-08__entry__4104}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.2 | 2026-08-24 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.3.2 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Change Management AI Orchestrator | 1.0.4 | 2026-09-10 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Generation | 28.4.4 | 2026-08-07 |
| Flow Summarization | 28.4.4 | 2026-08-07 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.2.3 | 2026-08-24 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.13 | 2026-08-24 |
| LEAP | 4.2.1 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 4.0.0 | 2026-09-10 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.2.10 | 2026-09-24 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | 2026-09-10 |
| Query Generation | 6.2.2 | 2026-08-07 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.3.4 | 2026-09-04 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.13 | 2026-08-24 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AI Search | 17.2.8 | 2026-09-04 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Creator | 28.9.11 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 13.3.2 | 2026-08-07 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.1 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 2.1.4 | 2026-08-07 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.0.0 | 2026-09-10 |
| ServiceNow Otto for Operational Sustainability | 22.0.4 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.3.3 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Setup | 5.0.10 | 2026-09-10 |
| ServiceNow Otto for Setup Core | 4.0.10 | 2026-09-10 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 1.7.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.1.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.13 | 2026-08-20 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
[Table 16. Application versions carried forward (no changes)]

## Suite version 28.13.20261008 - Zurich Patch 13

{#na-suite-rn-2026-10-08__entry__4755}

| App name | Version number | Release notes |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.7.2 | New: Configurable action buttons in the "Ready for Review" state that enable Business Units to define context-specific next steps instead of a generic "Post It" button. Fixed * UI Actions created from AI Agent Studio are no longer set with protection policy = protected. * AIEX endpoints are now accessible to snc_external and snc_internal users. * Engagement Experience now displays the actual prompt text instead of the "New message" placeholder. * The ServiceNow Otto panel opens according to the user's preference. * The IPE Feedback/State Filter popover panel aligns correctly on UI16. |
| AI Admin Center | 6.1.6 | New features. * First release of AI Admin Center using the next generation Lux application experience and design system. * Instance health creates a consolidated view of AI plug-in installation and health tracking with integration back into Application Manager. * Upgrade planning analyzes your current instance against a targeted upgrade version allowing you to see what may be changed or impacted during the updgrade process. It covers areas such as new and deprecated features, impacts to customizations, and application compatibility changes all from one place. * Intent management enables creation and association of your AI agents to intents for better traceability, reporting, and case management. * System property registry provides an admin-facing view into AI related system properties, their descriptions, and current value. It enables transparency and better self-discovery of current config settings impacting AI on the instance. * Assist consumption analytics allows you to track and manage your AI usage. It supports views by asset type, usage bands, and user-attributed department. * Self-service troubleshooting conversational experience, including issue classification, diagnosis, and recommended remediation for core AI admin use cases. Other. * Minor enhancements to existing capabilities related to AI Agent Advisor and settings. * Minor defect fixes. |
| AI Admin Hub | 10.4.5 | * One Step Skill Activation for Out of the Box Skills. * Model Provider Selection Enhancements (version lifecycle management, impact summary, version status tracking, change history, improved role based access). * Notification alerts for model versions. * Defect fixes. |
| AI Agent Advisor | 1.5.0 | New: New frontend design for LitJS/LUX, ServiceNow's new AI UX experience. Changed: Automation Discovery now runs at the start of every pipeline execution instead of on a weekly schedule, so newly created or installed agents/tools are available for matching immediately.- Existing Automations table performance improved via server-side pagination. - Execution summary now includes execution IDs (sys_trigger / syslog_transaction) for easier troubleshooting.- Intent Library entries now name the intent as the user's request rather than a generic topic (e.g., "gift card refund" _ "request gift card refund"). - Added support for new models. Fixed: Existing Automations table no longer omits installed tools that were matched during opportunity analysis.- Scheduled pipeline jobs that are interrupted (transaction killed/aborted) now resume automatically instead of failing with "another execution is in progress."- Custom Table ACL checks are now idempotent, preventing the repeated security-cache flushes a customer case flagged. Removed: Nothing removed in this release. |
| AI Agents for AIOps | 1.13.3 | New Model naming conventions updated - AI model references now follow the latest ServiceNow naming standards, improving consistency across the Autonomous Operator workflow. Fixed * Closed a gap that allowed authenticated internal users to trigger the AMR-filter sync job without an independently verifiable role gate. * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical/major percentage thresholds. |
| AI Agents for Customer Success Management | 2.7.22 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI Agents for Health Log Analytics | 2.7.2 | Changed Internal naming conventions have been updated for improved consistency across the product. |
| AI Agents for HR Service Delivery | 7.4.3 | --- AI Generated Release Notes ---. New HR L1 AI Specialist can now predict and transfer HR cases based on high-confidence AI and LLM predictions. Cases are automatically transferred to the predicted HR Service when confidence exceeds the threshold, and worknotes are updated with recommendations. If confidence is low, the specialist continues resolution and logs recommendations. Admins can configure automatic case transfer and prediction thresholds. The "Classify and Assign" section now allows configuration of fields to predict and the confidence threshold for automatic transfer. HR L1 AI Specialist uses indexed sources for service prediction. Predictions leverage both HR Cases and HR Service as indexed sources, improving accuracy and coverage. LLM prompt-based prediction is now supported. The system implements LLM prompts for skill-based and script-based predictions, enhancing the AI Specialist's ability to recommend services. Search Application for HR AIS Search Config is available. HR L1 AI Specialists can test search sources on HR Service and HR Case, ensuring accurate configuration and results. Unified Feature Flag Rollout Strategy enables controlled activation of AI Specialist features. Admins can manage feature availability for HR L1 AI Specialist and its template, with sandbox testing and sequencing for customer rollout. Golden data evaluation for prediction and transfer is established. Prediction accuracy is measured using curated datasets, with ongoing evaluation and tuning for best results. Model proxy for Azure OpenAI endpoints is implemented for evals. The eval suite now supports a local proxy for Azure OpenAI, enabling tool_calls and matrix-based client/model selection without direct Azure access. Automation of Zero Touch Service Desk (ZTSD) functional flow is introduced. The ZTSD workflow is now automated, streamlining case handling. Changed Prediction prompts and logic have been fine-tuned for clarity and accuracy. Users experience improved guidance and outcomes from prediction features, with enhanced prompt generation and evaluation logic. Transfer flow is modularized and worknotes are updated with AI fields. After transfer, the ZTSD flow stops on the current case, and worknotes reflect AI-driven updates. Classify and Assign UI and configurations have been revisited and aligned with ITSM templates. Unused UI variables are removed, writeRoles and readRoles are updated for relevant configurations, and dropdowns now restrict selection to HR Service only. The autosubmitcatalog configuration is implemented, and automaticcasetransfer defaults to false. Testing environments for DARE and predict/transfer functionality are validated. Test results are available for both DARE and prediction/transfer workflows. Fixed Predict Services and Transfer HR Case workflow has been corrected to no longer prompt users for sys_id input when the HR Case number is already provided. |
| AI Agents for ITAM | 5.1.0 | * Mixed AI Native SKU scenarios now work reliably, eliminating previous conflicts and errors. * Third-party LLM model integration is now fully compatible, expanding your AI model options. |
| AI Agents for Meetings | 1.0.11 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI agents for SLO | 2.3.1 | Fixed * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. |
| AI Agents for Talent | 6.1.0 | No Major Changes. |
| AI Agents for Telecommunications, Media and Technology | 6.3.2 | Defect fixes. |
| AI Agents for Workplace Service Delivery | 3.3.12 | New Changed Fixed Improved translation used within the AI Agents. |
| AI Analytics | 5.4.3 | New Custom Metrics: Admins can now define custom deflection metrics and configure deflection logic. The Custom Metric page in the Ai Admin Center introduces admin-configurable definitions, condition builder, and test-against-live-data functionality. Assistants can be mapped to custom or default definitions, and admins can activate or deactivate custom definitions with automatic reassignment to default. * Assist Consumption: Assist consumption analytics is now available in a dedicated overview page. Users can monitor total assist consumption at instance and department levels, and view users grouped by assist consumption bands. New widgets display department-by-day breakdowns and band trends over a rolling 90-day window. * Enhanced performance analytics dashboards: Performance analytics enhancements provide consolidated KPI cards and expanded skill metrics. The overview page now includes KPI cards categorized by skills, AI agent, and assistant. The Performance tab for skills displays new KPIs such as total skill execution, daily skill execution, average daily unique users, and department usage comparisons. Changed Fixed Defects. |
| AI Control Tower for ServiceNow Otto | 7.1.1 | See release notes for AI Control Tower for Enterprise AI Foundation. |
| AI Data Kit | 9.1.3 | New Create ground truth datasets directly within Data Kit through the Create Labelling Project flow, without requiring a Skill Kit routing path. Update Improved synthetic data generation for Voice Agent Evals Support, including a higher domain limit, input sanitization, and record-count accuracy fixes. |
| AI Desktop Actions | 7.0.0 | New * Enable the setting to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable action blocks. * AI-powered search automatically suggests matching desktop actions based on your current task. |
| AI features for Deal Registration | 1.0.3 | Changed Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registartion submissions. |
| AI for document designer | 23.1.2 | New Added support for Non - AI Native SKU. |
| AI Help Framework | 2.0.5 | * Changed: Enabled support for Zurich release. * Fixed: Fixed an issue where nudge-related lists were not displayed on the corresponding parent records. |
| AI Skill Kit | 10.1.2 | Voice Evals:1. Actionable Insights and Suggested Fixes for Voice Agent Evaluation: Users will get recommendations to improve agent performance.2. Caller Behaviour: Users can now select from five caller persona types - Good, Inconsistent, Profane, Introvert, and Disobedient - when configuring voice agent simulations, driving more realistic and varied conversational test coverage. |
| AI Websearch | 4.1.2 | Changed Model Upgrade - Upgraded the Gemini AI Answers model from Gemini 2.5 Flash to Gemini 3.5 Flash for answering Web Search queries. Changed the type of the AI Answers capability from Web Search to Skill to enable proper ACL enforcement from the Generative AI Controller and support deeper integrations. The Web Search capability continues to function correctly with the updated type configuration. Fixed * Fixed an issue where grounding chunks (source citations) were missing from the web search response when invoking the Web Search capability with Gemini OEM using context-aware queries. Grounding chunks with title and domain are now correctly returned in the response. * Fixed an issue where the Gemini 3.5-flash model answered obvious/general knowledge queries (e.g., "Why is the sky blue?") from parametric memory without triggering the Google Web Search tool, resulting in missing grounding chunks. The web search tool is now consistently invoked for all queries to ensure grounded responses with source citations. |
| AIOps Agentic Workforce | 2.2.8 | Fixed * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical and major percentage thresholds. |
| Alert Assist | 3.13.4 | New * Alert Assist has been migrated to Fluent- The em-gai scoped app now runs on the Fluent framework. * The underlying model is switched from Now LLM to Gemma. * The gemini_small model reference is updated to gemini-3.5 to reflect the current naming. Fixed The Run Service Analysis subflow executes downstream operations with system privileges instead of the caller's identity. |
| Amazon Bedrock Spoke | 1.6.0 | Fixed Prompt caching support is now available in Chat Completion actions and subflows. Customers can configure a new "Cache Point" input within the "System" input object to enable prompt caching for generative AI workflows. |
| Analytics Generation | 4.1.21 | Changed * Made Analytics Generation application scope public. * Improved skill details page to include key benefits and skill prerequisites. |
| Assist Order Management AI Agent | 2.1.5 | New capabilities include. * Generating orders from email attachments (Word, Excel, PDF). * Splitting requests (including quotes) into separate orders based on policies like location. * Generating order from zoom transcripts. * Creating/tracking follow-up action items when order ingestion cannot be completed without assistance. |
| Chat Recommendation | 1.10.0 | Configuration to add kb fields. New models. Removed LTS support. |
| Chat Summarization for Virtual Agent | 1.12.9 | * Model changes for October and removing LTS prompt configs as they are deprecated. * AIX experiences (sys_aix_experience) can now be selected from Chat summarization Admin experience. |
| Common AI Framework | 2.1.1 | There are no new features included with this release. * The OneExtend Capability Definition (prompt) for the Get next steps recommendation skill is supported for Now LLM Service - Now LLM Generic. * Code coverage improvements. |
| Content Understanding | 7.2.0 | Changed * Improved page rendering performance in document intelligence UI. * Updated the models for Chat with Document in Virtual Agent, Attachment Summarization, Key Value Extraction, Table Extraction and Predefined Q and A. Gemini large now uses Gemini 3.5 Flash. |
| Conversation Evaluator | 3.2.2 | Notification-type conversations have no associated interaction record. They are system notifications rather than interactive conversations. The documentation link resolves to the correct AICT documentation page. Installing the Conversation Evaluator plugin created pa_job_indicators entries with required indicators. |
| Conversation Insights | 3.2.0 | Admins can now resolve instance URLs dynamically for GCC and NSC environments. The application supports custom domain names for GCC, GCC High, and NSC instances, ensuring compatibility with government and cloud-specific deployments. Certain types of errors during conversation transcript processing have been fixed. The system now correctly handles missing message sequences and strips non-numeric values from sequence identifiers. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| Conversational Studio | 13.0.4 | New * Bulk migration of Topics to AI Agents is now supported (MAINT-only). Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool. The migration workflow includes progress tracking, validation, and assignment of migrated AI Agents to Assistants, with each migration status visible and actionable. * Integrated evaluation and actionable insights for migrated AI Agents. The Topics-to-AI Agents tool now supports automated evaluation of migrated AI Agents, enabling admins to generate datasets, run evaluations, and compare quality metrics between Topics and AI Agents. Evaluation results surface dominant failure patterns, ranked by severity and frequency, with drill-down to scenario transcripts and issue explanations. * Custom severity levels for evaluation failure patterns. Users can now customize severity levels for actionable insights failure patterns across all evaluations. Severity changes are saved automatically and apply to both past and future evaluations. * Scenario drill-down and transcript access in evaluation results. Admins can view detailed scenario lists and transcripts for failed conversations, filter by detected issues, and download transcripts for further analysis. * NAP Platform Assistant support in Auto Evaluation. The NAP Platform Assistant is now available as a selectable option in the Auto Evaluation creation flow, and its evaluation results are accessible in the results screen. * Testing UI decoupled from Assistant "Active" state. The Test Assistant button is now enabled even when the Voice Assistant is not active, allowing testing at any time without requiring activation. Changed Fixed MCP Servers are now hidden from the Asset Library. MCP Server assets are no longer visible in the Asset Library and can only be accessed via the Assistant create/edit flow in a dedicated section. Users cannot modify the discoverable, visible, or promoted status of MCP Servers. |
| Custom App Record Summarization | 30.2.3 | Changed Maintenance release. |
| Customer Service Management AI agent collection | 8.0.4 | New Usage of AI assist in Customer Service Management is now tracked across cases, chat, and voice, so admins can see how these features are being used. Fixed Subscription records were updated to support the Mixed AI Native SKU, so customers on that license get the correct entitlements. |
| Dynamic Guidance | 28.6.2 | New: Introduced key board shortcuts for play, pause and end Dynamic Guidance. Fixed * Fixed an issue where custom search sources added to a Dynamic Guidance search profile were not being applied. Custom sources now save correctly and return results as configured. * Resolved a certification failure caused by the scoped application referencing roles that were no longer available. The role references have been corrected so the application passes certification. * Fixed an accessibility issue where screen readers did not announce the aria labels for the transcript and pause buttons in Dynamic Guidance. These controls now expose proper labels and are announced correctly, improving support for assistive technologies. * Fixed a Dynamic Guidance installation failure on internal instances that occurred because the sn_docs 7.0.6 dependency had been withdrawn. The dependency reference has been updated so installation completes successfully. |
| Employee Slate (built for Now Assist) | 1.1.17 | Updated to support the latest version of the dependent apps. |
| Generative AI Controller | 15.1.2 | New: Enabled Admin's the ability to configure PII masking enforcement per capability/skill so latency-sensitive surfaces (chat, search) can bypass masking while high-risk surfaces enforce it. Fixed: Enabled AI Native Mixed SKU support - to help Enterprise/Pro functionality work seamlessly with AI native SKUs. Changed: Model lifecycle management - Model Enabled, Deprecated and Retired Models. * Enabled Gemini 3.7 Flash (for build agent use case). * Enabled Gemma 4 26B A4B IT (under Now LLM provider). * Deprecated ServiceNow SLM (Apriel) - v2.0. * Deprecated ServiceNow LLM (GPT-OSS) - v1.0. * Deprecated ServiceNow LLM (GPT-OSS Long-term Stable) - v1.0. * Deprecated ServiceNow SLM (Apriel Long-term Stable) - v1.0. * Retired Gemini 2.5 Pro. * Retired Gemini 2.5 Flash. * Retired Gemini 2.5 Flash lite. * Retired Claude Sonnet 4.5. |
| Group-Action Framework | 8.1.0 | New * Input override queries are now available for incremental prediction workflows. Admins can customize input queries for incremental prediction, allowing tailored data processing. * Noise clustering action strategy is now implemented. Action strategy is now available for noise clustering logic, expanding clustering capabilities for more nuanced data handling. Now more BUs such as Suggested Steps ITSM, Suggested Steps CSM, ITOM LEAP can now use Noise Clustering ( recluster -1 group) and update their existing clusters. * Gemma Model available for GAF Skills. * Action Strategy now supports additional fields for clustering, allowing more flexible grouping and subgrouping configurations beyond the default source table. Changed * Incremental clustering now supports configurable hyperparameters. Admins can adjust clustering parameters in noise clustering configurations for improved control over data grouping. * Mapper batch size and parallel flow timeout are now configurable. Admins can set batch size and timeout values for mapping and reducing operations, improving workflow performance and flexibility. |
| HR Voice AI Agents | 2.4.1 | New Added support to Pro Plus and Enterprise SKUs. Customers with either of these SKUs will have access to voice agents regardless of Foundation, Advanced, and Prime applications. |
| Insights Clustering Utils | 3.5.0 | New Gemma4 large language model is now supported for generative AI skills used by insights clustering. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITOM AI Agents For Service Mapping | 1.4.3 | Fixed * SM MCP Server role was missing the configuration needed to include referenced roles. * Service Map name was truncated and could contain an invalid reference. * CMDB MCP Server tools were not returning the expected response for Service Mapping operations. * Service Map name was truncated to 40 characters and contained an invalid reference. * Performance issue: the "Get all application service names" tool took up to 6 seconds, exceeding the 3-second SLA. Response time now meets the SLA. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Center | 31.33.7 | New * Authors can now edit Knowledge Center articles using a rich markdown code editor. The new editor supports rich text input with automatic markdown conversion, code highlighting, and autocomplete, and is integrated into UI16, Seismic KC, and AIUX article editing pages. * Manual translation for markdown content is now enabled. Users can manually translate markdown articles in both UI16 and Workspace environments, ensuring translated content retains markdown formatting and is accessible. Changed * The Attached Knowledge UI Macro has been modernized to an API-driven architecture. * The legacy Jelly/XML component is now replaced with a web component using LitJS and native CSS, improving performance, maintainability, and alignment with UI26 migration. Fixed * Scheduled Article Optimization jobs no longer generate errors related to missing references during execution. * Knowledge Center Enhanced Content Editor table component labels now display correctly in Japanese-language sessions. * Cross-scope privilege issues for article family overview reconciliation have been resolved; Knowledge Center features now operate as expected across scopes. * Top Knowledge Actions on the KC Hub page now redirect correctly for non-English session languages. Navigation for "Gap" and "Duplicates" actions has been corrected to match locale-dependent labels and widened to cover all relevant gap types. |
| Knowledge Graph | 8.4.1 | Fixed few defects. |
| LEAP | 4.4.0 | --- AI Generated Release Notes ---. New October 3P Model support is now available across all LEAP skills. The LEAP platform introduces Gemma 4 26B A4B IT as a new NowLLM model for the October release, set as the default within NowLLM's model pool for all skills. Admins can enable and configure 3P Model support, and users can utilize expanded GenAI model catalog capabilities as intended. Removed * NowLLM v2 model tier (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmall_v2-lts) has been retired and is no longer available in the model catalog. * Gemini large, Gemini small, and Claude Sonnet 4.5 models have been retired. Gemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. |
| List AI Experience | 3.1.6 | Fixed * The "Summarize recent changes" capability now generates AI summaries in the user's configured language instead of defaulting to English. * A security vulnerability in the AI-generated change summary rendering has been resolved. * Removed unused legacy code from the Grouping and Summarization skill to improve performance. |
| Manufacturing Commercial Operations AI agents collection | 5.0.0 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| Microsoft Azure OpenAI Generative AI Spoke | 3.13.0 | Changed * Prompt caching is now supported in spoke actions and subflows. Users can provide a prompt caching object as input, which is sent in the request body to optimise token utilisation and manage prompt retention. The SSE response handler has been updated to handle prompt caching parameters. * Vision capabilities now accept reasoning effort parameters. Users can specify reasoning effort inputs in Chat Completions (Vision) actions and wrapper subflows, allowing outputs to be tailored based on reasoning effort requirements. * Image fetching supports computer screenshot type. The system now processes images of type "computer_screenshot" in addition to "inputimage" when handling Microsoft Azure OpenAI requests. Fixed Azure Guardian request body. |
| Model Context Protocol Client | 2.4.5 | - Schema changes done to support widgets for MCP tools in Assistants in the upcoming releases. |
| Model Context Protocol Server | 1.9.1 | New Per-tool role requirements: Administrators can now require a specific role on an individual tool, configured in MCP Server Console and enforced at both tool discovery and tool invocation, so a tool that a user is not entitled to use is neither listed to them nor callable by them. Independent tool activation: Authorized users can activate and deactivate tools on a server, and individual tools, independently of one another. Improved. The Monitoring dashboard has been rebuilt on the current interface, including a proper empty state when no data is available yet. Tool record pages load faster, removing the one-to-two second delay on opening a tool. The console has been remediated for WCAG accessibility, covering heading structure on tool detail and app creation pages, accessible names on category selection controls, colour contrast in Coral Dark mode, and layout integrity at 200% zoom. Interface strings across the console are now fully localizable, replacing hardcoded text in server creation, tool creation, OAuth setup, and navigation breadcrumbs. Fixed Tool annotations (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) are now returned correctly by the MCP Tools API. Previously these hints were lost in transit, causing MCP clients to miscategorize tools. Out-of-box tool definitions can no longer be modified in place by a tools administrator, closing a path that bypassed the required clone-first governance flow. REST API tools created through the classic interface no longer save a null JSONPath, which previously caused a 500 error on invocation. Cloning a tool with Create Alike now copies input values and resolver table fields to the new tool. Server URLs created inside scoped applications are now allowlisted correctly, unblocking third-party identity provider configurations. The tools dropdown no longer lists APIs from outside the intended scope. Selecting a server or tool from the Monitoring section no longer returns "Record not found". MCP Apps invocation within AI clients has been corrected. |
| Now Assist for Prompt Assistance | 6.1.5 | Actionable insights pipeline now supports Voice Agents. |
| observ-ai-agents-app | 6.4.1 | New Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. Changed * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. |
| Platform AI Agents and Skills | 14.1.5 | New Now LLM now supports the Gemma model for all platform skills (Summarization, Resolution notes, Activity response generation, Sentiment analysis, Email (EMC, ERR)). Changed * Improvements to citations for resolution notes, ensuring consistency and a better user experience. * Updates to the Process task closure workflow to include additional features like creating knowledge base articles, following up with customer and generating a post-mortem report. * Improved quality of checklist generation for approval agent. * Enforced field-level access control lists under role masking, added graceful failure mechanisms and improved diagnostics for Record summarization. * User interface updates to intent based Activity response generation. |
| prompt-management | 3.0.2 | New * Prompt filter management APIs are now available. Users can link and unlink prompt filters using new POST and DELETE endpoints, including an additional DELETE API that removes prompt filter records by prompt and filter value. * Prompt filter descriptions are now configurable. Each filter value can include a description explaining its purpose and expected prompt format, surfaced in category responses. Changed Prompt filter delete endpoint updated. The API name and "Not found" success message have been revised for clarity. |
| Public Sector Digital Services AI Agent Collection | 2.1.1 | Changed Updates made for AI native SKUs. |
| Query Generation | 7.0.1 | New * Formula Indicator Support. * Add Gemma 4 26B A4B IT Model Support. * Fix entity graph fragmentation in the Query Generation semantic layer. |
| Recommended Actions for Security Operations | 2.3.7 | Fixed Resolved the issue where Pro Plus and Enterprise Plus entitled users couldn't use some features when any Native SKU app was installed. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow AI Lens | 8.2.0 | Changed Enhanced performance and responsiveness in the capture workflow. |
| ServiceNow Cowork | 1.0.7 | New Initial ServiceNow Store release for ServiceNow Cowork. |
| ServiceNow Otto Agents for requestor | 3.7.9 | Fixed The Approval assistance AI agent now correctly executes the "Checklist Generation" tool. Errors caused by missing Search Profile name or Portal Suffix have been resolved. The agent is accessible for foundation users, and approval assistance agents are enabled for teams. XML formatting and metadata in skill configuration files have been corrected, and display user names are now shown in the list of tools. Checklist Generation preconditions have been enriched, and error handling has been improved to ensure a profile is provided when required. Removed The AI asset subscription record has been removed. The Approval assistance agent is now discoverable and usable on the instance, and agent subscription falls back to Foundation. |
| ServiceNow Otto AI Agents | 9.1.5 | New Extra verification for sensitive voice actions: Your voice-enabled agents can now ask callers to confirm their identity before taking a sensitive action, such as accessing account details or completing a protected request - so higher-risk steps get an added layer of protection. Turn it on when you configure your voice agent in Agent Studio. Fixed * Agent's current version now included in update sets. Update sets now correctly capture the agent's current version, so exports reflect the version you're actually working with. * Cleaned up tool records in update sets. Update sets no longer include leftover references to tools that were excluded from the set, keeping exported content consistent. Changed Past evaluation runs are now easier to access from an agent's configuration page. The Past Runs view now includes both previous test runs and evaluation runs. |
| ServiceNow Otto AI web agent | 34.0.3 | Changed Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. |
| ServiceNow Otto context menu | 3.10.4 | New * ServiceNow Otto diagnostic tool enhancements. Users can now access an improved diagnostic tool that checks user access roles and provides clearer error handling for restricted operations. The tool surfaces actionable steps for resolving access denials and accurately displays skill configuration statuses. * Citation enhancements in modal dialogs. When accessing citations within ServiceNow Otto, opened inside a modal in UI16 or SOW, clicking a citation link now opens it in a new tab while keeping the modal open for continued interaction. * Gemma 4 model support and auto evaluation. The system now supports running and validating auto evaluation for the Gemma 4 model, enabling expanded capabilities for Now LLM integrations. * Claude Opus 4.6 and GPT 5 mini validation. The system now validates Claude Opus 4.6 and GPT 5 mini models for ServiceNow Otto context menu capabilities. Changed * Component enhancements for ServiceNow Otto context menu The color of the ServiceNow Otto context menu otto icon now updates to text primary when it is non-interactive, improving clarity for users. * Prompt configuration update for Now LLM. All ServiceNow Otto context menu capabilities on the legacy Now LLM definition now use the Gemma 4 26B A4B model, replacing the previous llmgenericsmall model. ServiceNow Otto context menu still supports citations, but common actions like Shorten and Elaborate will no longer support citations once you start refining the output of a skill. Even when we do copy to clipboard or call actions like Insert Action, the citations were previously stripped from the response. However, while refining-such as shortening three sentences to one sentence-citations were combined, but if that is not used later, it is an unnecessary cost to support it. Still, the initial skill output before refining will retain citations to show where the data was pulled from. So, in this case, the behaviour is the same. |
| ServiceNow Otto Conversational Data Collection | 10.2.31 | PRB2029691 resolved dynamic choice lists not loading properly. |
| ServiceNow Otto for AI Control Tower | 25.0.3 | ServiceNow Otto for AI Control Tower features for October release. |
| ServiceNow Otto for AI Search | 18.1.2 | New Default embedding settings are now automatically configured when Now Assist is installed for the first time, streamlining initial setup for administrators. Changed Genius Results now use the embedding model and document match threshold defined in Semantic Search Configuration (SSC), helping maintain consistent search behavior across AI Search experiences. Custom thresholds configured for individual Genius Results continue to take precedence. Applies to Otto Summary, Actions, and Knowledge Base Article Genius Results, as well as related external content and group search experiences. Fixed * Fixed an issue where short URL placeholders could affect unrelated URLs during AI-generated response processing. URL masking and link handling now work more accurately, helping preserve URL integrity. * The Multi Content Portal Response Bundle is now linked to AI Search for Next Search Definition by default, regardless of Now Assist Portal status, helping ensure a consistent search experience. |
| ServiceNow Otto for App Engine | 30.2.1 | Changed Maintenance release. |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.5.1 | NewStale CI remediation at scale: Use the CMDB success advisor for Data Foundations to find stale CIs in principal classes, then apply the staleness agentic workflow to remediate them. The workflow defines a single staleness threshold, then automatically rediscovers stale CIs using activity signals such as changes and incidents. It flags discovery and Service Graph Connector schedule issues, then recommends life-cycle actions such as retirement, archival, or deletion. Apply actions to a full CI group, a subset, or ignore the recommendation. Fixed * Performance enhancements for Impact Analysis. * Quality enhancements for CMDB Search. |
| ServiceNow Otto for Contract Analysis | 1.1.0 | Starting from this version, Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, providing enhanced AI capabilities for Software Asset Management. |
| ServiceNow Otto for Creator | 28.10.2 | Release notes tracked at individual product level. |
| ServiceNow Otto for CSM Complaint Case | 2.3.2 | Changed: Migrated Complaint Case Summarization GenAI skill configurations from legacy model aliases to versioned model IDs for the LLM Generic (Now LLM / gemma) and Google Cloud Vertex AI (gemini) providers. |
| ServiceNow Otto for Customer Service Management (CSM) | 16.0.6 | Changed CSM skills and configurations have been migrated to newer, more efficient AI models (Gemini 3.5 Flash and Gemma), delivering faster responses and improved cost optimization. |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.6.0 | New * Analyze how configuration items, such as databases, servers, and storage devices, affect application services, business applications, and business capabilities by using the Enterprise Architecture query agent. * Added support for Gemma 4, a ServiceNow-hosted open-weight model available through Now LLM Service, for ServiceNow Otto for Enterprise Architecture skills. |
| ServiceNow Otto for Hardware Asset Management | 5.1.0 | Updates in this version: * Fixed issues in mixed AI Native SKU scenarios. * Improved compatibility with third-party LLM models including Gemma. |
| ServiceNow Otto for Impact | 7.0.6 | Improved accuracy of AI-assisted fix for migrated Health scan definitions. |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.7 | New * Updated AI model references to align with current ServiceNow naming standards and improve consistency across the Autonomous Operator workflow. * Migrated Alert Assist to Fluent. The em-gai scoped application now runs on the Fluent framework. * Switched the underlying model from Now LLM to Gemma. * Updated the Gemini model reference from gemini_small to gemini-3.5 to reflect the current naming conventions. Fixed * Improved authorization controls for the AMR-filter sync job. * Improved authorization controls for AI worker, alert rule, and agent configuration data. * Fixed an issue that caused the autonomous workflow availability check to fail when the Workforce module and ZTSD were not installed. * Updated AIOps AI specialist to use the Data Access and Resilience Engine (DARE), improving data handling compliance. * Fixed a cross-scope access error in setWorkflow when the watchdog cleared stuck em_gai or em_alert records. * Fixed an issue where Alert Insights incorrectly reported alerts as closed when auto-close was disabled. * Corrected insignificant-flow calculations for critical and major percentage thresholds. * Updated the Run Service Analysis subflow to enforce caller-level permissions during downstream operations. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ServiceNow Otto for Knowledge Management | 31.13.8 | Changed: AI model updates. |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 5.0.1 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| ServiceNow Otto for Operational Sustainability | 23.1.2 | New AI capabilities are now available in Non - AI Native OSM SKUs. |
| ServiceNow Otto for Platform | 13.1.1 | Application captures updated plugin dependency list. |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.6.1 | Changed Updates made for AI native SKUs. |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 5.0.2 | Changed Enhanced the Intent-Driven Orchestration Agent to also generate a task plan template. Once marked Active, the template can be used for order orchestration and fulfillment for that product. |
| ServiceNow Otto for Security Incident Response (SIR) | 6.6.1 | No functional change. |
| ServiceNow Otto for Service Quality | 2.3.2 | Fixed: Defect fixes. |
| ServiceNow Otto for Setup | 6.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Setup Core | 5.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Smart Assessment Engine | 23.1.1 | Changed Gemma 4 26B A4B is now set as default model under Now LLM model provider for Smart Assessment Response Assist skill. |
| ServiceNow Otto for Software Asset Management (SAM) | 12.0.0 | * The Evaluate Software Reclamation AI Agent now evaluates software subscription removal candidates at both the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. * Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, expanding AI capabilities for Software Asset Management workflows. |
| ServiceNow Otto for Talent | 1.9.3 | Updated talking points skill to support Mixed AI Native SKU approach for Now Assist. |
| ServiceNow Otto for Telecommunications Service Management | 2.4.0 | Defect fixes. |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.17 | 1. Fluent conversion of APP. 2. Success Play Recommendation Skill. 3. Executive Briefing on Executive portfolio dashboard. 4. Engagement Insights nad breifing Skill. |
| ServiceNow Otto for Unified Security Exposure Management | 6.0.0 | Fixed Enhancements to the Security Exposure 360 agentic workflow prompt to improve workflow persistence. |
| ServiceNow Otto for Virtual Agent | 23.0.6 | New * Admins can configure tool access permissions for Model Context Protocol (MCP) server integrations. When adding or editing an MCP server configuration, admins can select tools and set their access status as Allowed, Disallowed, or Require Approval. The interface supports bulk permission changes, search, authentication flows, and error handling for tool loading. * Admins can add Web applications as a communication channel under WebRTC. The WebRTC section supports adding new web applications, including an Engagement Messenger section with configuration links and read-only fields for Voice Service ID, Orchestrator Host URL, and WebSocket URL. * Admins can make retry attempts editable directly on the Caller Verification screen. The retry attempt value is now adjustable within the UI, improving workflow efficiency. * Caller verification supports a discard changes pop-up when refreshing configuration. Users are prompted to confirm before discarding unsaved changes during configuration refresh. * Caller verification includes a refresh configuration option. Admins can refresh configuration directly from the Assistant Designer page. * Caller verification now displays updated error messages for configuration issues. The UI provides clearer guidance for missing identification methods and factors. * Voice assistant handles form validation errors in Caller Verification. Mandatory fields not filled trigger a red card error, improving clarity. * Admins can select language input using DTMF or voice options. The Language and Voice page includes a new section for input selection, with links to advanced settings and retry/goodbye message configuration. * Admins can decouple the Testing UI from the Assistant "Active" state. Testing can be initiated without activating the assistant, and the test button is enabled regardless of activation status. * Admins can turn off parametric memory by default for all assistants. Scripts auto-populate parametric memory policy, ensuring consistent behavior. * Admins can now create a switch to enable custom SIP options in communication channels. The custom SIP option appears in the UI when enabled. * ServiceNow Otto panel premium chat is the default for eligible new customers, with Now LLM restrictions. Premium chat uses V2 orchestrator, and eligibility checks prevent Now LLM selection when premium chat and V2 orchestrator are enabled. Changed Embedded script for Service Portal UI has been updated. Parameter names, OAuth client ID handling, call button visibility, and optional widget parameters have been revised for improved reliability and clarity. Fixed * Search sources in Assistant Designer now correctly reflect the "Include in AI Response" profile configuration. The system pulls from the correct table column, opens links in new tabs, and passes unit tests. * Unified Recommendations now allow cross-scope calls for typeahead suggestions, improving integration reliability. * The "Response feedback" page now works for existing assistants after upgrade. Script fixes ensure feedback attributes are correctly handled. * The "View org chart" feature in ServiceNow Otto for Virtual Agent now loads correctly when accessed through a custom URL or domain. The system uses relative URLs and sets appropriate roles. * Doc QnA now marks deflection logs as "response provided/resolved" after uploading an attachment with a question. The fix extends to all relevant topic representations and ensures logs are updated when user input is provided. * Duplicate create asset modal components have been eliminated from the codebase. Only one shared modal component is used across conversation-studio and nowassist-va repositories. Removed * The role-based configuration from the MCP Server page is removed. The role column and related logic have been eliminated, simplifying server management and ensuring backward compatibility. * The Web applications section in Assistant Designer is no longer controlled by a system property. The property has been removed, and the section is always available. |
| ServiceNow Otto for Voice Agents | 6.1.2 | New Enhanced tool-level security for voice agents with Step-Up Authentication- Sensitive tools can now require elevated, action-bound identity verification, such as Okta Push, SMS, or TOTP, before execution rather than relying solely on caller verification at the start of a session. Access Control List (ACL) entries are automatically removed when step-up authentication is disabled or the agent is deleted. Changed Fixed |
| UI Generation | 28.2.29 | --- AI Generated Release Notes ---. Changed The "Now Assist" plugin name has been updated to "ServiceNow Otto" in the Zurich release. UI elements and associated plugin references now reflect the new name. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 17. New or updated applications]

{#na-suite-rn-2026-10-08__entry__5073}

| App name | Version number | Last updated |
|-|-|-|
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Discovery | 3.2.2 | 2026-09-10 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Retail Service Management | 1.3.2 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.3 | 2026-09-10 |
| AI Authoring for Catalog Builder | 8.0.3 | 2026-09-10 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.1.3 | 2026-08-24 |
| AI Platform skills | 3.2.2 | 2026-09-10 |
| AI Search RAG | 7.0.3 | 2026-09-10 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Change Management AI Orchestrator | 1.0.4 | 2026-09-10 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Generation | 28.4.4 | 2026-08-07 |
| Flow Summarization | 28.4.4 | 2026-08-07 |
| Flow troubleshooting agent | 1.0.12 | 2026-09-10 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Intelligent Approvals | 3.0.10 | 2026-09-10 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.2.1 | 2026-09-10 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Notifications Email Agents | 3.0.2 | 2026-09-10 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| PA AI Tools | 1.0.4 | 2026-09-10 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.14 | 2026-09-10 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.11 | 2026-09-10 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 2.1.4 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 4.1.5 | 2026-09-10 |
| ServiceNow Otto for Retail Service Management | 1.3.3 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 1.7.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.1.0 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.11 | 2026-09-18 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
[Table 18. Application versions carried forward (no changes)]

## Suite version 29.0.20261008 - Australia Patch 0 (Early Availability)

{#na-suite-rn-2026-10-08__entry__5457}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
[Table 19. New or updated applications]

{#na-suite-rn-2026-10-08__entry__5463}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 2.1.4 | 2026-01-20 |
| Agentic Desktop | 1.0.0 | 2025-12-11 |
| AI Agents for ACC | 1.0.0 | 2025-12-11 |
| AI Agents for AIOps | 1.5.2 | 2025-12-11 |
| AI Agents for Customer Success Management | 2.6.6 | 2026-01-20 |
| AI Agents for Discovery | 1.0.2 | 2025-12-11 |
| AI Agents for Employee Experience | 2.0.3 | 2025-12-11 |
| AI Agents for Health and Safety | 1.2.0 | 2026-01-20 |
| AI Agents for ITAM | 3.0.1 | 2025-12-11 |
| AI agents for Observability | 3.1.3 | 2025-12-11 |
| AI Agents for Service Exchange Provider | 1.0.5 | 2026-02-05 |
| AI Agents for Workplace Service Delivery | 3.0.3 | 2025-12-11 |
| AI Control Tower for Now Assist | 2.0.1 | 2025-12-11 |
| AI Data Explorer | 3.0.14 | 2026-03-12 |
| AI Search RAG | 5.0.8 | 2026-01-20 |
| AI Websearch | 3.0.5 | 2026-01-20 |
| AIOps LEAP | 2.3.2 | 2025-12-11 |
| Alert Assist | 3.5.2 | 2025-12-11 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.3 | 2025-12-11 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.0.14 | 2026-03-12 |
| Catalog Conversational Coverage | 5.2.5 | 2025-12-11 |
| Chat Recommendation | 1.5.4 | 2025-12-11 |
| Chat Summarization for Virtual Agent | 1.8.15 | 2025-12-11 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Conversation Evaluator | 2.0.5 | 2026-01-20 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 2.0.2 | 2025-12-11 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 6.0.6 | 2025-12-11 |
| Conversational subflows and actions | 28.2.7 | 2026-01-06 |
| Custom App Record Summarization | 28.2.11 | 2025-12-11 |
| Customer Service Management AI agent collection | 4.0.0 | 2025-12-11 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DocIntel Vision AI Agent | 0.1.8 | 2025-12-11 |
| Document Intelligence for Contract Management Content Pack | 1.3.1 | 2025-12-11 |
| Field Service Management AI agent collection | 1.0.3 | 2025-12-11 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 28.2.3 | 2025-12-11 |
| Flow Generation | 29.0.4 | 2026-03-12 |
| Flow Summarization | 29.0.3 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 12.0.17 | 2026-03-12 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 21.1.8 | 2025-12-11 |
| GRC Shared GenAI | 21.1.8 | 2025-12-11 |
| Group-Action Framework | 5.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 5.0.9 | 2025-12-11 |
| HR Talent AI Agent Collection | 3.0.0 | 2025-12-11 |
| HR Voice AI Agents | 2.0.5 | 2025-12-11 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 1.0.5 | 2026-05-05 |
| IRM Compliance GenAI | 21.1.6 | 2025-12-11 |
| IRM Risk GenAI | 21.1.6 | 2025-12-11 |
| IT Service Management AI agent collection | 5.0.3 | 2025-12-11 |
| IT Service Management AI voice agent collection | 1.1.4 | 2025-12-11 |
| ITOM AI Agents For Service Mapping | 1.2.5 | 2025-12-11 |
| Knowledge Center | 31.0.8 | 2025-12-11 |
| Knowledge Graph | 6.0.7 | 2026-04-09 |
| List AI Experience | 1.1.14 | 2026-01-20 |
| Manage Order Operations | 1.0.2 | 2025-12-11 |
| Manufacturing Commercial Operations AI agents collection | 1.0.1 | 2025-12-11 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.9.0 | 2026-03-12 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.7 | 2025-12-11 |
| Model Context Protocol Client | 1.2.4 | 2025-12-11 |
| Model Context Protocol Server | 1.1.3 | 2026-01-22 |
| Notifications Email Agents | 1.0.7 | 2025-12-11 |
| Now Assist Admin Console | 7.0.19 | 2026-02-05 |
| Now Assist Agents for requestor | 3.0.9 | 2026-01-20 |
| Now Assist AI Agents | 6.0.25 | 2026-03-19 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 3.0.5 | 2025-12-11 |
| Now Assist context menu | 3.1.1 | 2026-01-22 |
| Now Assist Data Kit | 6.0.8 | 2026-01-20 |
| Now Assist for Accounts Payable Operations (APO) | 6.0.2 | 2026-03-12 |
| Now Assist for App Engine | 28.2.7 | 2025-12-11 |
| Now Assist for code generation | 28.5.13 | 2026-03-12 |
| Now Assist for Collaborative Work Management (CWM) | 4.0.1 | 2025-12-11 |
| Now Assist for Complaint Case (CSM) | 1.0.3 | 2026-02-05 |
| Now Assist for Configuration Management Database (CMDB) | 2.5.2 | 2025-12-11 |
| Now Assist for Creator | 29.0.1 | 2026-03-12 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 11.0.3 | 2025-12-11 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 3.0.10 | 2025-12-11 |
| Now Assist for Enterprise Architecture (EA) | 7.0.3 | 2026-01-20 |
| Now Assist for Environmental, Social, and Governance (ESG) | 21.1.6 | 2025-12-11 |
| Now Assist for Field Service Management (FSM) | 8.0.5 | 2025-12-11 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 5.0.0 | 2025-12-11 |
| Now Assist for Hardware Asset Management | 3.0.1 | 2025-12-11 |
| Now Assist for Health and Safety | 1.2.0 | 2026-01-20 |
| Now Assist for HR Service Delivery (HRSD) | 12.0.7 | 2025-12-11 |
| Now Assist for Impact | 2.0.18 | 2025-12-11 |
| Now Assist for IRM | 21.1.6 | 2025-12-11 |
| Now Assist for IT Operations Management (ITOM) | 2.4.5 | 2025-12-11 |
| Now Assist for IT Service Management (ITSM) | 12.0.6 | 2025-12-11 |
| Now Assist for Legal Service Delivery | 1.5.6 | 2026-01-20 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 1.0.1 | 2025-12-11 |
| Now Assist for Order Management | 1.0.1 | 2026-01-20 |
| Now Assist for Platform | 10.0.3 | 2025-12-11 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 21.1.4 | 2025-12-11 |
| Now Assist for Process Mining | 3.0.6 | 2026-03-12 |
| Now Assist for Prompt Assistance | 2.0.7 | 2026-01-20 |
| Now Assist for Public Sector Digital Services (PSDS) | 1.2.4 | 2025-12-11 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.2.0 | 2025-12-11 |
| Now Assist for Sales and Order Management (SOM) | 1.0.6 | 2026-01-20 |
| Now Assist for Sales and Order Management for Telecommunications | 1.0.2 | 2026-01-20 |
| Now Assist for Security Incident Response (SIR) | 4.2.1 | 2026-01-20 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.5 | 2026-02-05 |
| Now Assist for Software Asset Management (SAM) | 6.1.1 | 2026-03-12 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 8.0.0 | 2025-12-11 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 8.0.0 | 2025-12-11 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 6.0.2 | 2025-12-24 |
| Now Assist for Talent | 1.5.1 | 2025-12-11 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 5.1.9 | 2026-02-05 |
| Now Assist for Third-Party Risk Management | 21.1.5 | 2025-12-11 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 2.0.9 | 2025-12-11 |
| Now Assist for Vulnerability Response | 4.0.0 | 2026-01-20 |
| Now Assist for WDF | 2.0.3 | 2026-03-12 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.5 | 2025-12-11 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 15.3.0 | 2026-02-05 |
| Now Assist in Catalog Builder | 6.0.7 | 2026-01-20 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.0.5 | 2025-12-11 |
| Now Assist in Conversational Catalog Request | 5.2.23 | 2026-01-20 |
| Now Assist in Document Intelligence | 5.0.10 | 2026-04-02 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 29.4.11 | 2025-12-11 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 13.0.12 | 2025-12-31 |
| Now Assist in Virtual Agent Configurations | 8.0.7 | 2025-12-11 |
| Now Assist Platform Skills | 2.3.2 | 2025-12-11 |
| Now Assist Skill Discovery and Execution | 8.0.13 | 2025-12-11 |
| Now Assist Skill Kit | 7.0.14 | 2026-03-03 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Platform AI Agents and Skills | 11.5.6 | 2026-02-12 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 4.0.6 | 2026-03-12 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 21.1.3 | 2025-12-11 |
| RSM AI agent collection | 1.2.0 | 2025-12-11 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| ServiceNow AI Lens | 3.0.1 | 2025-12-11 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SOM for Manufacturing Advanced | 1.2.0 | 2026-07-09 |
| SOM for Manufacturing Prime | 1.2.0 | 2026-07-09 |
| Summarization for Order Management | 1.0.2 | 2025-12-11 |
| Telecommunications Media and Technology AI agent collection | 4.0.5 | 2026-01-20 |
| Test Generation | 4.0.11 | 2025-12-11 |
| UI Generation | 29.1.2 | 2026-03-12 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
[Table 20. Application versions carried forward (no changes)]

## Suite version 29.1.20261008 - Australia Patch 1

{#na-suite-rn-2026-10-08__entry__5976}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 21. New or updated applications]

{#na-suite-rn-2026-10-08__entry__5994}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.3 | 2026-04-28 |
| Agentic Contact Center for Banking | 1.0.1 | 2026-04-09 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Enterprise AI Foundation | 1.0.2 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AI-Native IT Service Management | 2.0.2 | 2026-04-09 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| APO - Foundation | 1.0.0 | 2026-04-09 |
| APO - Prime | 1.0.0 | 2026-04-09 |
| App Engine - Prime | 29.1.3 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.1.4 | 2026-04-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.1.9 | 2026-04-28 |
| Business Continuity Management Advanced | 1.0.2 | 2026-04-09 |
| Business Continuity Management Foundation | 1.0.3 | 2026-04-09 |
| Care Team Operations AI agent collection | 1.0.3 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Collaborative Work Management - Advanced | 1.0.2 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.5 | 2026-04-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.0.4 | 2026-04-09 |
| Core Business Suite Advanced | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite AI Agent | 3.0.2 | 2026-04-09 |
| Core Business Suite for Finance | 3.0.3 | 2026-04-09 |
| Core Business Suite for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite for Human Resources | 3.0.3 | 2026-04-09 |
| Core Business Suite for Legal | 3.0.3 | 2026-04-09 |
| Core Business Suite For Source To Pay | 3.0.3 | 2026-04-09 |
| Core Business Suite For Workplace Service Delivery | 3.0.3 | 2026-04-09 |
| Core Business Suite Foundation | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Foundation for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite Prime for Human Resources | 3.0.2 | 2026-04-09 |
| Core Business Suite Prime for Legal | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Workplace Services | 3.0.2 | 2026-04-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.3 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| Enterprise Architecture - Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Architecture - Prime | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 4.0.0 | 2026-04-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.0.0 | 2026-04-09 |
| FSC Common - Prime | 1.0.0 | 2026-04-09 |
| FSM - Advanced | 1.0.0 | 2026-04-09 |
| FSM - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| Hardware Asset Management - Advanced | 1.0.0 | 2026-04-09 |
| HCLS - Advanced | 1.0.1 | 2026-04-09 |
| HCLS - Foundation | 1.0.1 | 2026-04-09 |
| HCLS - Prime | 1.0.1 | 2026-04-09 |
| Health and Safety - Advanced | 1.0.3 | 2026-04-09 |
| Health and Safety - Foundation | 1.0.3 | 2026-04-09 |
| Health and Safety - Prime | 1.0.3 | 2026-04-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 1.0.5 | 2026-04-17 |
| HRSD - Prime | 1.0.5 | 2026-04-17 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| Integrated Risk Management Advanced | 22.2.0 | 2026-05-05 |
| Integrated Risk Management Foundation | 22.1.2 | 2026-04-09 |
| Integrated Risk Management Prime | 22.2.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI agent collection | 7.2.0 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM - Advanced | 1.0.7 | 2026-04-09 |
| ITOM - Prime | 1.0.3 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| ITSM - Advanced | 1.0.8 | 2026-06-16 |
| ITSM - Foundation | 1.0.8 | 2026-06-16 |
| ITSM - Prime | 1.0.9 | 2026-06-16 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| Legal Service Delivery - Prime | 1.0.4 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations Advanced | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.1.2 | 2026-04-09 |
| Manufacturing Commercial Operations Foundation | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations Prime | 1.0.2 | 2026-04-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.4 | 2026-04-09 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.3 | 2026-04-09 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist For Core Business Suite | 3.0.2 | 2026-04-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.1.2 | 2026-04-09 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 12.1.2 | 2026-04-23 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.2.0 | 2026-04-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 3.0.0 | 2026-04-09 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for HRSD - Foundation | 1.0.5 | 2026-04-17 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for IT Service Management (ITSM) | 13.2.0 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.1.2 | 2026-04-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform Advanced | 1.0.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Platform Foundation | 1.0.0 | 2026-04-09 |
| Now Assist for Platform Prime | 1.0.0 | 2026-04-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 3.0.6 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.1.1 | 2026-04-09 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 6.0.1 | 2026-05-05 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 2.0.0 | 2026-04-09 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for WDF | 2.0.7 | 2026-05-05 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.0.1 | 2026-04-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.10 | 2026-05-29 |
| POM - Foundation | 1.0.0 | 2026-04-09 |
| POM - Prime | 1.0.0 | 2026-04-09 |
| Privacy Management Advanced | 22.2.0 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.1.1 | 2026-04-09 |
| Query Generation | 5.1.1 | 2026-04-09 |
| Query Orchestrator | 1.0.0 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Prime | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Advanced | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Prime | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.1 | 2026-04-09 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| Security Incident Response - Advanced | 1.0.4 | 2026-05-05 |
| Security Incident Response - Foundation | 1.0.4 | 2026-05-05 |
| Security Incident Response - Prime | 1.0.4 | 2026-05-05 |
| Service Exchange - Advanced | 1.0.1 | 2026-04-09 |
| Service Exchange - Foundation | 1.0.1 | 2026-04-09 |
| Service Exchange - Prime | 1.0.1 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.0.0 | 2026-04-09 |
| SLO - Prime | 1.0.0 | 2026-04-09 |
| Software Asset Management AI Advanced | 1.0.4 | 2026-04-09 |
| Software Asset Management AI Prime | 1.0.4 | 2026-04-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.0.0 | 2026-04-09 |
| SPO - Prime | 1.0.0 | 2026-04-09 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Technology Advanced | 1.0.3 | 2026-04-09 |
| Technology Foundation | 1.0.3 | 2026-04-09 |
| Technology Prime | 1.0.3 | 2026-04-09 |
| Telecommunications Advanced | 1.0.4 | 2026-04-09 |
| Telecommunications Foundation | 1.0.4 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Telecommunications Prime | 1.0.4 | 2026-04-09 |
| Telecommunications, Media and Technology - Advanced | 1.0.2 | 2026-04-09 |
| Telecommunications, Media and Technology - Foundation | 1.0.3 | 2026-04-09 |
| Telecommunications, Media and Technology - Prime | 1.0.2 | 2026-04-09 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| Third-party Risk Management Advanced | 22.0.1 | 2026-04-09 |
| TNI and DCNAM AI Content Collection | 1.0.0 | 2026-04-09 |
| TNI for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-04-09 |
| UI Generation | 29.1.2 | 2026-03-12 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| USEM - Advanced | 1.0.2 | 2026-04-09 |
| USEM - Foundation | 1.0.2 | 2026-04-09 |
| USEM - Prime | 1.0.3 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| WSD - Advanced | 1.0.1 | 2026-04-09 |
| WSD - Foundation | 1.0.1 | 2026-04-09 |
| WSD - Prime | 1.0.1 | 2026-04-09 |
[Table 22. Application versions carried forward (no changes)]

## Suite version 29.2.20261008 - Australia Patch 2

{#na-suite-rn-2026-10-08__entry__7047}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 23. New or updated applications]

{#na-suite-rn-2026-10-08__entry__7065}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.2.6 | 2026-05-05 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.1.0 | 2026-05-05 |
| AI Agent Advisor | 1.0.2 | 2026-06-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.5 | 2026-05-05 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.0 | 2026-05-05 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.7 | 2026-05-05 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Enterprise AI Foundation | 1.0.2 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.2.2 | 2026-05-05 |
| AI Dashboard Insights | 1.0.6 | 2026-05-05 |
| AI Data Explorer | 4.1.5 | 2026-05-05 |
| AI Desktop Actions | 3.0.1 | 2026-05-05 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.3.1 | 2026-05-15 |
| Alert Assist | 3.9.1 | 2026-05-05 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| APO - Foundation | 1.1.0 | 2026-05-05 |
| APO - Prime | 1.1.0 | 2026-05-05 |
| App Engine - Prime | 29.1.3 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.2.0 | 2026-05-05 |
| App Summary | 29.2.1 | 2026-05-05 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.2.6 | 2026-05-05 |
| Business Continuity Management Advanced | 1.0.2 | 2026-04-09 |
| Business Continuity Management Foundation | 1.0.3 | 2026-04-09 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Collaborative Work Management - Advanced | 1.0.2 | 2026-04-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.7 | 2026-05-05 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 8.0.1 | 2026-05-05 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.0.4 | 2026-04-09 |
| Core Business Suite Advanced | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite AI Agent | 3.0.2 | 2026-04-09 |
| Core Business Suite for Finance | 3.0.3 | 2026-04-09 |
| Core Business Suite for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite for Human Resources | 3.0.3 | 2026-04-09 |
| Core Business Suite for Legal | 3.0.3 | 2026-04-09 |
| Core Business Suite For Source To Pay | 3.0.3 | 2026-04-09 |
| Core Business Suite For Workplace Service Delivery | 3.0.3 | 2026-04-09 |
| Core Business Suite Foundation | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Foundation for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite Prime for Human Resources | 3.0.2 | 2026-04-09 |
| Core Business Suite Prime for Legal | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Workplace Services | 3.0.2 | 2026-04-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.5 | 2026-05-05 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Enterprise Architecture - Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Architecture - Prime | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.0.6 | 2026-05-21 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 4.0.0 | 2026-04-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.1.0 | 2026-05-05 |
| FSC Common - Prime | 1.1.0 | 2026-05-05 |
| FSM - Advanced | 1.0.0 | 2026-04-09 |
| FSM - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 13.2.2 | 2026-05-05 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| Hardware Asset Management - Advanced | 1.0.0 | 2026-04-09 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.4 | 2026-05-05 |
| Health and Safety - Foundation | 1.0.4 | 2026-05-05 |
| Health and Safety - Prime | 1.0.4 | 2026-05-05 |
| HR Service Delivery AI agent collection | 6.1.3 | 2026-05-05 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 1.0.5 | 2026-04-17 |
| HRSD - Prime | 1.0.5 | 2026-04-17 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.0.0 | 2026-05-05 |
| Integrated Risk Management Advanced | 22.2.0 | 2026-05-05 |
| Integrated Risk Management Foundation | 22.1.2 | 2026-04-09 |
| Integrated Risk Management Prime | 22.2.0 | 2026-05-05 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management | 2.1.0 | 2026-05-05 |
| IT Service Management AI agent collection | 8.3.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM - Advanced | 1.0.8 | 2026-05-05 |
| ITOM - Prime | 1.0.4 | 2026-05-05 |
| ITOM AI Agents For Service Mapping | 1.3.1 | 2026-05-05 |
| ITSM - Advanced | 1.3.1 | 2026-07-09 |
| ITSM - Foundation | 1.3.1 | 2026-07-09 |
| ITSM - Prime | 1.3.1 | 2026-07-09 |
| Knowledge Center | 31.9.9 | 2026-05-05 |
| Knowledge Graph | 7.2.1 | 2026-05-05 |
| Legal Service Delivery - Prime | 1.0.8 | 2026-05-05 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations Advanced | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.1.2 | 2026-04-09 |
| Manufacturing Commercial Operations Foundation | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations Prime | 1.0.2 | 2026-04-09 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.11.1 | 2026-05-21 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.4.2 | 2026-05-05 |
| Notifications Email Agents | 2.0.4 | 2026-05-05 |
| Now Assist Admin Console | 9.1.9 | 2026-07-02 |
| Now Assist Agents for requestor | 3.4.1 | 2026-05-05 |
| Now Assist AI Agents | 7.2.12 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 30.0.6 | 2026-05-05 |
| Now Assist Analytics | 4.1.7 | 2026-05-05 |
| Now Assist Center | 3.0.9 | 2026-08-13 |
| Now Assist context menu | 3.5.1 | 2026-05-05 |
| Now Assist Data Kit | 7.2.3 | 2026-05-05 |
| Now Assist for Accounts Payable Operations (APO) | 7.2.1 | 2026-05-05 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.3 | 2026-04-09 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.6.0 | 2026-05-05 |
| Now Assist for Contract Analysis | 1.0.8 | 2026-05-05 |
| Now Assist For Core Business Suite | 3.0.2 | 2026-04-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.2.2 | 2026-05-05 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 12.2.0 | 2026-05-05 |
| Now Assist for Digital End-user Experience (DEX) | 4.3.0 | 2026-06-16 |
| Now Assist for Employee Experience | 4.2.0 | 2026-05-05 |
| Now Assist for Enterprise Architecture (EA) | 7.2.0 | 2026-04-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 3.1.0 | 2026-05-05 |
| Now Assist for FSC Common | 6.2.1 | 2026-05-05 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.5 | 2026-05-05 |
| Now Assist for HRSD - Foundation | 1.0.5 | 2026-04-17 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.12 | 2026-05-05 |
| Now Assist for IT Service Management (ITSM) | 14.3.1 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.7.7 | 2026-05-05 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.1.2 | 2026-04-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.1.0 | 2026-05-05 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.2.0 | 2026-05-05 |
| Now Assist for Platform Advanced | 1.1.0 | 2026-05-05 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 1.1.0 | 2026-05-05 |
| Now Assist for Platform Prime | 1.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 3.0.12 | 2026-05-05 |
| Now Assist for Prompt Assistance | 4.1.4 | 2026-05-05 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.1.1 | 2026-04-09 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 6.0.1 | 2026-05-05 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.1.2 | 2026-05-05 |
| Now Assist for Setup Core | 1.1.2 | 2026-05-05 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.2.2 | 2026-05-05 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.4.0 | 2026-05-05 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.2.2 | 2026-05-05 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 2.0.0 | 2026-04-09 |
| Now Assist for Voice | 4.2.3 | 2026-05-05 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for WDF | 2.0.7 | 2026-05-05 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 16.1.4 | 2026-05-29 |
| Now Assist in Catalog Builder | 7.1.2 | 2026-05-05 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.1.10 | 2026-05-05 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.0.12 | 2026-05-05 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.9.2 | 2026-05-05 |
| Now Assist in Standard Ticket Page | 1.0.9 | 2026-05-05 |
| Now Assist in Virtual Agent | 18.0.13 | 2026-06-04 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Service Quality | 1.0.3 | 2026-06-25 |
| Now Assist Skill Discovery and Execution | 10.0.4 | 2026-05-05 |
| Now Assist Skill Kit | 8.2.9 | 2026-05-05 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.0.1 | 2026-04-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.2.7 | 2026-05-05 |
| POM - Foundation | 1.0.0 | 2026-04-09 |
| POM - Prime | 1.0.0 | 2026-04-09 |
| Privacy Management Advanced | 22.2.0 | 2026-05-05 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.1.1 | 2026-04-09 |
| Query Generation | 5.2.0 | 2026-05-05 |
| Query Orchestrator | 1.0.0 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Prime | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Advanced | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Prime | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.1 | 2026-04-09 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| Security Incident Response - Advanced | 1.0.4 | 2026-05-05 |
| Security Incident Response - Foundation | 1.0.4 | 2026-05-05 |
| Security Incident Response - Prime | 1.0.4 | 2026-05-05 |
| Service Exchange - Advanced | 1.0.1 | 2026-04-09 |
| Service Exchange - Foundation | 1.0.1 | 2026-04-09 |
| Service Exchange - Prime | 1.0.1 | 2026-04-09 |
| ServiceNow AI Lens | 5.0.0 | 2026-05-05 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.1.0 | 2026-05-05 |
| SLO - Prime | 1.1.0 | 2026-05-05 |
| Software Asset Management AI Advanced | 1.0.4 | 2026-04-09 |
| Software Asset Management AI Prime | 1.0.4 | 2026-04-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.1.0 | 2026-05-05 |
| SPO - Prime | 1.1.0 | 2026-05-05 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.1.0 | 2026-05-05 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.3 | 2026-04-09 |
| Technology Foundation | 1.0.3 | 2026-04-09 |
| Technology Prime | 1.0.3 | 2026-04-09 |
| Telecommunications Advanced | 1.0.4 | 2026-04-09 |
| Telecommunications Foundation | 1.0.4 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Telecommunications Prime | 1.0.4 | 2026-04-09 |
| Telecommunications, Media and Technology - Advanced | 1.0.2 | 2026-04-09 |
| Telecommunications, Media and Technology - Foundation | 1.0.3 | 2026-04-09 |
| Telecommunications, Media and Technology - Prime | 1.0.2 | 2026-04-09 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.0.1 | 2026-04-09 |
| TNI and DCNAM AI Content Collection | 1.0.0 | 2026-04-09 |
| TNI for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-04-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Foundation | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Prime | 2.0.0 | 2026-06-16 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| WSD - Advanced | 1.0.1 | 2026-04-09 |
| WSD - Foundation | 1.0.1 | 2026-04-09 |
| WSD - Prime | 1.0.1 | 2026-04-09 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 24. Application versions carried forward (no changes)]

## Suite version 29.3.20261008 - Australia Patch 3

{#na-suite-rn-2026-10-08__entry__8148}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 25. New or updated applications]

{#na-suite-rn-2026-10-08__entry__8166}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.4 | 2026-09-18 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.1.0 | 2026-06-16 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.1.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.3.4 | 2026-06-16 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.3.1 | 2026-06-16 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Collaborative Work Management - Advanced | 2.0.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.9 | 2026-06-16 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.3 | 2026-06-16 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.3.4 | 2026-06-16 |
| Enhanced Features for IRM Professional | 22.3.3 | 2026-06-16 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.1.0 | 2026-06-16 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.0.2 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.3.4 | 2026-06-16 |
| GRC Shared GenAI | 22.3.1 | 2026-06-16 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| Hardware Asset Management - Advanced | 1.0.1 | 2026-06-16 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.4 | 2026-05-05 |
| Health and Safety - Foundation | 1.0.4 | 2026-05-05 |
| Health and Safety - Prime | 1.0.4 | 2026-05-05 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.0.2 | 2026-06-16 |
| HRSD - Foundation | 2.0.2 | 2026-06-16 |
| HRSD - Prime | 2.0.2 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.3.3 | 2026-06-16 |
| Integrated Risk Management Foundation | 22.3.2 | 2026-06-16 |
| Integrated Risk Management Prime | 22.3.3 | 2026-06-16 |
| IRM Compliance GenAI | 22.3.1 | 2026-06-16 |
| IRM Risk GenAI | 22.3.2 | 2026-06-16 |
| IT Service Management | 3.0.2 | 2026-06-16 |
| IT Service Management Advanced | 3.0.1 | 2026-06-16 |
| IT Service Management AI agent collection | 9.4.1 | 2026-09-18 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.0.10 | 2026-06-16 |
| ITOM - Prime | 1.0.6 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| ITSM - Advanced | 2.1.13 | 2026-09-10 |
| ITSM - Foundation | 2.1.13 | 2026-09-10 |
| ITSM - Prime | 2.1.13 | 2026-09-10 |
| ITSM Autonomous Workforce | 1.1.7 | 2026-09-18 |
| ITSM L1 AI Specialist | 1.1.10 | 2026-09-18 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Agents | 8.0.26 | 2026-09-18 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.5 | 2026-06-16 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.2.5 | 2026-06-16 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.0.5 | 2026-07-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.3.1 | 2026-06-16 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.2.0 | 2026-06-16 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IRM | 22.3.3 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for IT Service Management (ITSM) | 15.4.1 | 2026-09-18 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform Advanced | 2.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.0.0 | 2026-06-16 |
| Now Assist for Platform Prime | 2.0.0 | 2026-06-16 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.3.1 | 2026-06-16 |
| Now Assist for Process Mining | 3.0.12 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Smart Assessment Engine | 22.3.5 | 2026-06-16 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.2 | 2026-06-16 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.8 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.0.12 | 2026-09-24 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.3.1 | 2026-06-16 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| Query Orchestrator | 1.1.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.3.1 | 2026-06-16 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.0.1 | 2026-06-16 |
| Software Asset Management AI Prime | 2.0.1 | 2026-06-16 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.2 | 2026-06-16 |
| Third-party Risk Management Professional Plus | 22.3.2 | 2026-06-16 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Foundation | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Prime | 2.0.0 | 2026-06-16 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Touch Service Desk | 3.2.8 | 2026-09-18 |
[Table 26. Application versions carried forward (no changes)]

## Suite version 29.4.20261008 - Australia Patch 4

{#na-suite-rn-2026-10-08__entry__9321}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Intelligent Approvals | 2.3.7 | Fixed Fixed defects. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
[Table 27. New or updated applications]

{#na-suite-rn-2026-10-08__entry__9342}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.9 | 2026-09-18 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.2.2 | 2026-07-09 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.3.3 | 2026-08-24 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.2.1 | 2026-08-24 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.5 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.11 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 2.0.1 | 2026-07-09 |
| CSM - Foundation | 2.0.1 | 2026-07-09 |
| CSM - Prime | 2.0.1 | 2026-07-09 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.2.1 | 2026-07-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.2.1 | 2026-07-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.1.4 | 2026-08-24 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| Hardware Asset Management - Advanced | 1.0.2 | 2026-07-09 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.1.0 | 2026-07-09 |
| HRSD - Foundation | 2.1.0 | 2026-07-09 |
| HRSD - Prime | 2.1.0 | 2026-07-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.3 | 2026-07-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.1.1 | 2026-07-09 |
| IT Service Management Advanced | 3.1.1 | 2026-07-09 |
| IT Service Management AI agent collection | 10.3.1 | 2026-09-18 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.0 | 2026-07-09 |
| ITOM - Prime | 1.1.0 | 2026-07-09 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| ITSM - Advanced | 2.2.13 | 2026-09-10 |
| ITSM - Foundation | 2.2.13 | 2026-09-10 |
| ITSM - Prime | 2.2.13 | 2026-09-10 |
| ITSM Autonomous Workforce | 1.1.7 | 2026-09-18 |
| ITSM L1 AI Specialist | 1.1.10 | 2026-09-18 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Agents | 8.1.19 | 2026-09-10 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for Creator | 29.4.1 | 2026-07-09 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.1 | 2026-07-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.3.1 | 2026-07-09 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for IT Service Management (ITSM) | 16.3.1 | 2026-09-18 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform Advanced | 2.1.0 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.1.0 | 2026-07-09 |
| Now Assist for Platform Prime | 2.1.0 | 2026-07-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 3.1.2 | 2026-07-09 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.4 | 2026-07-09 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.5 | 2026-09-04 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.1.14 | 2026-09-24 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| Query Orchestrator | 1.2.1 | 2026-07-09 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.1.0 | 2026-07-09 |
| Software Asset Management AI Prime | 2.1.1 | 2026-07-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.4 | 2026-07-09 |
| Third-party Risk Management Professional Plus | 22.3.4 | 2026-07-09 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Foundation | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Prime | 2.1.0 | 2026-07-09 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Touch Service Desk | 3.2.8 | 2026-09-18 |
[Table 28. Application versions carried forward (no changes)]

## Suite version 29.5.20261008 - Australia Patch 5

{#na-suite-rn-2026-10-08__entry__10518}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Intelligent Approvals | 2.3.7 | Fixed Fixed defects. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITSM - Advanced | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Foundation | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Prime | 2.4.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Graph | 8.2.2 | Fixed few defects related to telemetry. |
| Query Orchestrator | 1.4.0 | Fixed Fixed an issue where the Skill Config field appeared empty in the Execute Skill step of the 'Execute compound query on KG' subflow following a platform conversion. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 29. New or updated applications]

{#na-suite-rn-2026-10-08__entry__10578}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.2 | 2026-08-24 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.4.5 | 2026-09-04 |
| Agentic Contact Center for Insurance | 1.3.3 | 2026-09-04 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.5.1 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for Enterprise AI Foundation | 1.8.3 | 2026-08-24 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Native Experience for AI Control Tower - ServicenowAI | 3.3.2 | 2026-08-24 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.3.3 | 2026-08-07 |
| APO - Prime | 1.3.3 | 2026-08-07 |
| App Engine - Prime | 29.1.8 | 2026-08-07 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Change Management AI Orchestrator | 1.0.4 | 2026-09-10 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.9 | 2026-08-07 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Contract Management Pro - Prime | 1.0.16 | 2026-08-07 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.3 | 2026-09-10 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.2.0 | 2026-08-07 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Finance and Procurement - Foundation | 1.4.3 | 2026-08-07 |
| Finance and Procurement - Prime | 1.4.3 | 2026-08-07 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSM - Advanced | 2.0.9 | 2026-08-07 |
| FSM - Foundation | 2.0.9 | 2026-08-07 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.2.3 | 2026-08-24 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| Hardware Asset Management - Advanced | 1.0.4 | 2026-08-07 |
| HCLS - Advanced | 3.0.3 | 2026-08-07 |
| HCLS - Foundation | 3.0.3 | 2026-08-07 |
| HCLS - Prime | 3.0.4 | 2026-08-07 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| HRSD - Advanced | 2.2.2 | 2026-08-07 |
| HRSD - Foundation | 2.2.1 | 2026-08-07 |
| HRSD - Prime | 2.2.2 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Prime | 1.0.5 | 2026-08-13 |
| Industrial Operations Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Prime | 1.0.3 | 2026-08-13 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.2.5 | 2026-08-07 |
| IT Service Management Advanced | 3.2.6 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.3 | 2026-08-07 |
| ITOM - Prime | 1.2.1 | 2026-08-13 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.13 | 2026-08-24 |
| LEAP | 4.2.1 | 2026-08-07 |
| Legal Service Delivery - Prime | 1.0.14 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations AI agents collection | 3.3.0 | 2026-08-07 |
| Manufacturing Commercial Operations Foundation | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations Prime | 2.0.3 | 2026-08-07 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.5.1 | 2026-08-07 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.2.10 | 2026-09-24 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.2.5 | 2026-08-07 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | 2026-09-10 |
| Query Generation | 6.2.2 | 2026-08-07 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.7 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Prime | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Advanced | 2.2.2 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Prime | 2.2.1 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.8 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.3.4 | 2026-09-04 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.13 | 2026-08-24 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Control Tower | 24.0.1 | 2026-08-27 |
| ServiceNow Otto for AI Search | 17.2.8 | 2026-09-04 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Contract Management Pro | 2.4.6 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Creator | 29.5.6 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 14.2.0 | 2026-08-07 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.3 | 2026-09-04 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 3.3.0 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Advanced | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Foundation | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Prime | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.3.4 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Setup | 5.0.10 | 2026-09-10 |
| ServiceNow Otto for Setup Core | 4.0.10 | 2026-09-10 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.4.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.13 | 2026-08-20 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| SLO - Foundation | 1.3.3 | 2026-08-07 |
| SLO - Prime | 1.3.3 | 2026-08-07 |
| Software Asset Management AI Advanced | 2.4.3 | 2026-08-07 |
| Software Asset Management AI Prime | 2.4.2 | 2026-08-07 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 1.3.3 | 2026-08-07 |
| SPO - Prime | 1.3.3 | 2026-08-07 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Technology Advanced | 1.0.11 | 2026-08-07 |
| Technology Foundation | 1.0.14 | 2026-08-07 |
| Technology Prime | 1.0.11 | 2026-08-07 |
| Telecommunications Advanced | 2.2.1 | 2026-08-07 |
| Telecommunications Foundation | 2.2.1 | 2026-08-07 |
| Telecommunications Prime | 2.2.1 | 2026-08-07 |
| Telecommunications, Media and Technology - Advanced | 1.0.10 | 2026-08-07 |
| Telecommunications, Media and Technology - Foundation | 1.0.12 | 2026-08-07 |
| Telecommunications, Media and Technology - Prime | 1.0.10 | 2026-08-07 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Third-party Risk Management Professional Plus | 22.5.0 | 2026-08-07 |
| Threat Intelligence Security Center - Advanced | 3.1.0 | 2026-08-07 |
| TNI - Advanced | 2.2.0 | 2026-08-07 |
| TNI and DCNAM AI Content Collection | 2.2.0 | 2026-08-07 |
| TSOM - Advanced | 2.2.1 | 2026-08-07 |
| TSOM - Prime | 2.2.1 | 2026-08-07 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
[Table 30. Application versions carried forward (no changes)]

## Suite version 29.6.20261008 - Australia Patch 6

{#na-suite-rn-2026-10-08__entry__11745}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| AI Specialists for HR Service Delivery | 1.0.0 | This release contains - L1 HR Service Desk AI specialist with following capabilities: * Assignment: Add HR L1 AI Specialist to existing or new HR assignment groups, and cases routed to those groups are picked up by it. * Triage: Predicts the HR service on each HR Case and auto-transfers the case to the predicted service when confidence is above your configured threshold. * Investigation: Runs grounded search over your HR knowledge bases, catalog items and similar past cases before proposing a resolution. * Modes: Works autonomously, responding to employees in 'autonomous' mode if confident, or in 'supervised mode' , where an HR agent reviews every draft before it is sent , based on configuration. * Communication and closure: L1 shares its analysis to work notes and resolution notes, and closes the case once the employee accepts , in autonomous mode. On rejection, or when no resolution is found, it unassigns itself and escalates to configured escalation group. Measurement: The out-of-the-box Performance tab shows autonomous mode KPIs : Resolution rate (Count) ; Resolution rate (%) ; Mean time to resolution ; L1 HR Specialist Handled All HR cases outcomes ; L1 HR Specialist Handled All HR cases Reasons for reassignment ; L1 HR Specialist handled cases that required a follow-up (%). |
| Collaborative Work Management - Advanced | 2.2.2 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| Contract Management Pro - Prime | 1.0.23 | Changed Contract Management Pro - Prime now uses the latest versions of its dependent applications for the October 2026 release. Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Intelligent Approvals | 3.1.8 | Fixed Fixed defects. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITSM - Advanced | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Foundation | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Prime | 2.4.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Graph | 8.3.4 | Fixed few defects related to telemetry. |
| Legal Service Delivery - Prime | 1.0.18 | Changed Legal Service Delivery - Prime now uses the latest versions of its dependent platform applications for the October 2026 release. |
| Query Orchestrator | 1.4.0 | Fixed Fixed an issue where the Skill Config field appeared empty in the Execute Skill step of the 'Execute compound query on KG' subflow following a platform conversion. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow Otto for Advanced Approval Management | 1.3.0 | * Minor defect fix. * Renamed app to ServiceNow Otto for Advanced Approval Management. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.1.0 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| ServiceNow Otto for Contract Management Pro | 2.6.1 | Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 31. New or updated applications]

{#na-suite-rn-2026-10-08__entry__11826}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.4 | 2026-09-10 |
| Agentic Contact Center for Banking | 1.4.5 | 2026-09-04 |
| Agentic Contact Center for Insurance | 1.3.3 | 2026-09-04 |
| AI Admin Center | 6.0.9 | 2026-10-01 |
| AI Admin Hub | 10.3.4 | 2026-09-10 |
| AI Agent Advisor | 1.4.5 | 2026-09-10 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.12.3 | 2026-09-10 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.21 | 2026-09-10 |
| AI Agents for Discovery | 3.2.2 | 2026-09-10 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Enterprise | 1.0.1 | 2026-09-10 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 2.5.0 | 2026-09-10 |
| AI Agents for HR Service Delivery | 7.3.1 | 2026-09-10 |
| AI Agents for ITAM | 5.0.0 | 2026-09-10 |
| AI Agents for Meetings | 1.0.10 | 2026-09-10 |
| AI Agents for Retail Service Management | 1.6.0 | 2026-09-10 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.2.2 | 2026-09-10 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.2.1 | 2026-09-10 |
| AI Agents for Universal Request | 1.1.3 | 2026-09-10 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.3.5 | 2026-09-10 |
| AI Authoring for Catalog Builder | 8.0.3 | 2026-09-10 |
| AI Control Tower for Enterprise AI Foundation | 1.9.2 | 2026-09-10 |
| AI Control Tower for ServiceNow Otto | 7.0.3 | 2026-09-10 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Data Kit | 9.0.4 | 2026-09-10 |
| AI Desktop Actions | 6.0.0 | 2026-09-10 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI for document designer | 23.0.3 | 2026-09-10 |
| AI Help Framework | 2.0.2 | 2026-09-10 |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.1 | 2026-09-10 |
| AI Platform skills | 3.2.2 | 2026-09-10 |
| AI Search RAG | 7.0.3 | 2026-09-10 |
| AI Skill Kit | 10.0.5 | 2026-09-10 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.10 | 2026-09-10 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.5 | 2026-09-10 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| Alert Assist | 3.12.2 | 2026-09-10 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 2.0.0 | 2026-09-10 |
| APO - Prime | 2.0.0 | 2026-09-10 |
| App Engine - Prime | 29.1.8 | 2026-08-07 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.1.2 | 2026-09-10 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.6.0 | 2026-09-10 |
| Business Continuity Management Advanced | 2.0.3 | 2026-09-10 |
| Business Continuity Management Foundation | 2.0.3 | 2026-09-10 |
| Care Team Operations AI agent collection | 2.1.1 | 2026-09-10 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Change Management AI Orchestrator | 1.0.4 | 2026-09-10 |
| Chat Recommendation | 1.9.1 | 2026-09-10 |
| Chat Summarization for Virtual Agent | 1.12.7 | 2026-09-10 |
| Cloud Cost Management Advanced | 1.0.0 | 2026-09-10 |
| CMDB MCP Server | 2.0.0 | 2026-09-10 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Content Understanding | 7.1.4 | 2026-09-10 |
| Conversation Evaluator | 3.2.1 | 2026-09-10 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 12.0.7 | 2026-09-10 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.3 | 2026-09-10 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.1.0 | 2026-09-10 |
| Custom App Record Summarization | 30.1.1 | 2026-09-10 |
| Customer Service Management AI agent collection | 7.0.1 | 2026-09-10 |
| Customer Service RMA AI Agents | 1.1.4 | 2026-09-10 |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Operations Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Prime | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Prime | 1.0.7 | 2026-09-10 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.3.0 | 2026-09-10 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.5.1 | 2026-09-10 |
| Employee Slate (built for Now Assist) | 1.4.4 | 2026-09-10 |
| Enhanced Features for IRM Enterprise | 23.0.1 | 2026-09-10 |
| Enhanced Features for IRM Professional | 23.0.2 | 2026-09-10 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | 2026-09-10 |
| Enterprise Data Transform | 1.0.2 | 2026-09-10 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.1.0 | 2026-09-10 |
| Finance and Procurement - Foundation | 2.0.0 | 2026-09-10 |
| Finance and Procurement - Prime | 2.0.0 | 2026-09-10 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Flow troubleshooting agent | 1.0.12 | 2026-09-10 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSM - Advanced | 2.1.2 | 2026-09-10 |
| FSM - Foundation | 2.1.2 | 2026-09-10 |
| FSM Scheduling AI Agent Collection | 2.0.4 | 2026-09-10 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 15.0.3 | 2026-09-10 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 23.0.5 | 2026-09-10 |
| GRC Shared GenAI | 23.0.2 | 2026-09-10 |
| Group-Action Framework | 8.0.6 | 2026-09-10 |
| Hardware Asset Management - Advanced | 1.0.11 | 2026-09-10 |
| Hardware Asset Management - Prime | 1.0.13 | 2026-09-10 |
| HCLS - Advanced | 3.2.0 | 2026-09-10 |
| HCLS - Foundation | 3.1.0 | 2026-09-10 |
| HCLS - Prime | 3.1.0 | 2026-09-10 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Voice AI Agents | 2.3.14 | 2026-09-10 |
| HRSD - Advanced | 2.2.5 | 2026-09-10 |
| HRSD - Foundation | 2.2.5 | 2026-09-10 |
| HRSD - Prime | 2.2.5 | 2026-09-10 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Insights Clustering Utils | 3.4.1 | 2026-09-10 |
| Integrated Risk Management Advanced | 23.0.1 | 2026-09-10 |
| Integrated Risk Management Foundation | 23.0.0 | 2026-09-10 |
| Integrated Risk Management Prime | 23.0.1 | 2026-09-10 |
| IRM Compliance GenAI | 23.0.3 | 2026-09-10 |
| IRM Risk GenAI | 23.0.2 | 2026-09-10 |
| IT Service Management | 3.3.1 | 2026-09-10 |
| IT Service Management Advanced | 3.3.1 | 2026-09-10 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.5 | 2026-09-10 |
| ITOM - Prime | 1.2.2 | 2026-09-10 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.26.5 | 2026-09-10 |
| Knowledge Graph Affinity Signals | 1.0.1 | 2026-09-10 |
| LEAP | 4.3.1 | 2026-09-10 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.3.0 | 2026-09-10 |
| Manage Order Operations | 2.2.0 | 2026-09-10 |
| Manufacturing Commercial Operations Advanced | 3.0.0 | 2026-09-10 |
| Manufacturing Commercial Operations AI agents collection | 4.1.0 | 2026-09-10 |
| Manufacturing Commercial Operations Foundation | 3.0.0 | 2026-09-10 |
| Manufacturing Commercial Operations Prime | 3.0.0 | 2026-09-10 |
| MCP for Strategic Portfolio Management | 1.4.0 | 2026-09-10 |
| Metadata Search | 1.2.1 | 2026-09-10 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.4.4 | 2026-09-10 |
| Model Context Protocol Server | 1.8.0 | 2026-09-10 |
| Notifications Email Agents | 3.0.2 | 2026-09-10 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 6.0.7 | 2026-09-10 |
| observ-ai-agents-app | 6.3.1 | 2026-09-10 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 23.0.1 | 2026-09-10 |
| Operational Sustainability Management Prime | 23.0.3 | 2026-09-10 |
| OT Asset Management Advanced | 2.0.1 | 2026-09-10 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| PA AI Tools | 1.0.4 | 2026-09-10 |
| Platform AI Agents and Skills | 14.0.10 | 2026-09-10 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.3.1 | 2026-09-10 |
| Privacy Management Advanced | 23.0.2 | 2026-09-10 |
| Privacy Management Prime | 23.0.2 | 2026-09-10 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | 2026-09-10 |
| Query Generation | 6.3.1 | 2026-09-10 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.14 | 2026-09-10 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.6 | 2026-09-10 |
| Retail MCP Server | 1.0.0 | 2026-09-10 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.8 | 2026-09-10 |
| Sales and Order Management for Technology Provider - Prime | 1.0.7 | 2026-09-10 |
| Sales and Order Management for Telecommunications - Advanced | 2.3.2 | 2026-09-10 |
| Sales and Order Management for Telecommunications - Prime | 2.3.2 | 2026-09-10 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.7 | 2026-09-10 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.9 | 2026-09-10 |
| Sales Development AI Agents | 1.0.12 | 2026-09-10 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.10 | 2026-09-10 |
| Security Incident Response - Foundation | 1.0.10 | 2026-09-10 |
| Security Incident Response - Prime | 1.0.10 | 2026-09-10 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow AI Lens | 8.1.1 | 2026-09-10 |
| ServiceNow Otto Agents for requestor | 3.7.6 | 2026-09-10 |
| ServiceNow Otto AI Agents | 9.0.11 | 2026-09-18 |
| ServiceNow Otto AI web agent | 33.0.3 | 2026-09-10 |
| ServiceNow Otto context menu | 3.9.2 | 2026-09-24 |
| ServiceNow Otto Conversational Data Collection | 10.2.22 | 2026-09-10 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 2026-09-10 |
| ServiceNow Otto for AI Control Tower | 24.0.4 | 2026-09-10 |
| ServiceNow Otto for AI Search | 18.0.5 | 2026-09-10 |
| ServiceNow Otto for AIRC | 23.0.1 | 2026-09-10 |
| ServiceNow Otto for App Engine | 30.1.1 | 2026-09-10 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.1.1 | 2026-09-10 |
| ServiceNow Otto for Cloud Cost Management | 1.0.0 | 2026-09-10 |
| ServiceNow Otto for Code | 28.5.32 | 2026-09-10 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.4.1 | 2026-09-10 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Creator | 29.6.2 | 2026-09-10 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 15.0.1 | 2026-09-10 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.11 | 2026-09-10 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | 2026-09-10 |
| ServiceNow Otto for Error Framework | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Field Service Management | 11.1.2 | 2026-09-10 |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | 2026-09-10 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.3 | 2026-09-04 |
| ServiceNow Otto for Hardware Asset Management | 5.0.1 | 2026-09-10 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.5.2 | 2026-09-10 |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | 2026-09-10 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Impact | 6.0.6 | 2026-09-10 |
| ServiceNow Otto for Integrated Risk Management | 23.0.4 | 2026-09-10 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.4 | 2026-09-10 |
| ServiceNow Otto for Knowledge Management | 31.6.6 | 2026-09-10 |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | 2026-09-10 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.1.0 | 2026-09-10 |
| ServiceNow Otto for Operational Sustainability | 23.0.1 | 2026-09-10 |
| ServiceNow Otto for Opportunity Management | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Order Management | 2.3.3 | 2026-09-10 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 13.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Advanced | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Foundation | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Prime | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Privacy Management | 23.0.2 | 2026-09-10 |
| ServiceNow Otto for Process Mining | 4.1.5 | 2026-09-10 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.3 | 2026-09-10 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | 2026-09-10 |
| ServiceNow Otto for Retail Service Management | 1.6.0 | 2026-09-10 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.3.3 | 2026-09-10 |
| ServiceNow Otto for Sales Automation | 1.1.7 | 2026-09-10 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.5.2 | 2026-09-10 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.2.0 | 2026-09-10 |
| ServiceNow Otto for Setup | 5.0.20 | 2026-09-10 |
| ServiceNow Otto for Setup Core | 4.0.20 | 2026-09-10 |
| ServiceNow Otto for Smart Assessment Engine | 23.0.6 | 2026-09-10 |
| ServiceNow Otto for Software Asset Management (SAM) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.11.0 | 2026-09-10 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | 2026-09-10 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.3.1 | 2026-09-10 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.15 | 2026-09-10 |
| ServiceNow Otto for Third-Party Risk Management | 23.0.5 | 2026-09-10 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | 2026-09-10 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 22.0.18 | 2026-10-01 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 6.0.5 | 2026-09-10 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.11 | 2026-09-18 |
| SLO - Foundation | 2.0.2 | 2026-09-10 |
| SLO - Prime | 2.0.0 | 2026-09-10 |
| Software Asset Management AI Advanced | 2.5.0 | 2026-09-10 |
| Software Asset Management AI Prime | 2.5.0 | 2026-09-10 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 2.0.0 | 2026-09-10 |
| SPO - Prime | 2.0.0 | 2026-09-10 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.3.0 | 2026-09-10 |
| Strategic Portfolio Management - Prime | 1.2.0 | 2026-09-10 |
| Summarization for Order Management | 2.2.4 | 2026-09-10 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Technology Advanced | 1.0.12 | 2026-09-10 |
| Technology Foundation | 1.0.15 | 2026-09-10 |
| Technology Prime | 1.0.12 | 2026-09-10 |
| Telecommunications Advanced | 2.3.1 | 2026-09-10 |
| Telecommunications Foundation | 2.3.1 | 2026-09-10 |
| Telecommunications Prime | 2.3.1 | 2026-09-10 |
| Telecommunications, Media and Technology - Advanced | 1.0.11 | 2026-09-10 |
| Telecommunications, Media and Technology - Foundation | 1.0.13 | 2026-09-10 |
| Telecommunications, Media and Technology - Prime | 1.0.11 | 2026-09-10 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 23.0.3 | 2026-09-10 |
| Third-party Risk Management Professional Plus | 23.0.3 | 2026-09-10 |
| Threat Intelligence Security Center - Advanced | 3.3.1 | 2026-09-10 |
| TNI - Advanced | 2.3.0 | 2026-09-10 |
| TNI and DCNAM AI Content Collection | 2.3.0 | 2026-09-10 |
| TSOM - Advanced | 2.3.0 | 2026-09-10 |
| TSOM - Prime | 2.3.0 | 2026-09-10 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
[Table 32. Application versions carried forward (no changes)]

## Suite version 29.7.20261008 - Australia Patch 7

{#na-suite-rn-2026-10-08__entry__13008}

| App name | Version number | Release notes |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.7.2 | New: Configurable action buttons in the "Ready for Review" state that enable Business Units to define context-specific next steps instead of a generic "Post It" button. Fixed * UI Actions created from AI Agent Studio are no longer set with protection policy = protected. * AIEX endpoints are now accessible to snc_external and snc_internal users. * Engagement Experience now displays the actual prompt text instead of the "New message" placeholder. * The ServiceNow Otto panel opens according to the user's preference. * The IPE Feedback/State Filter popover panel aligns correctly on UI16. |
| AI Admin Center | 6.1.6 | New features. * First release of AI Admin Center using the next generation Lux application experience and design system. * Instance health creates a consolidated view of AI plug-in installation and health tracking with integration back into Application Manager. * Upgrade planning analyzes your current instance against a targeted upgrade version allowing you to see what may be changed or impacted during the updgrade process. It covers areas such as new and deprecated features, impacts to customizations, and application compatibility changes all from one place. * Intent management enables creation and association of your AI agents to intents for better traceability, reporting, and case management. * System property registry provides an admin-facing view into AI related system properties, their descriptions, and current value. It enables transparency and better self-discovery of current config settings impacting AI on the instance. * Assist consumption analytics allows you to track and manage your AI usage. It supports views by asset type, usage bands, and user-attributed department. * Self-service troubleshooting conversational experience, including issue classification, diagnosis, and recommended remediation for core AI admin use cases. Other. * Minor enhancements to existing capabilities related to AI Agent Advisor and settings. * Minor defect fixes. |
| AI Admin Hub | 10.4.5 | * One Step Skill Activation for Out of the Box Skills. * Model Provider Selection Enhancements (version lifecycle management, impact summary, version status tracking, change history, improved role based access). * Notification alerts for model versions. * Defect fixes. |
| AI Agent Advisor | 1.5.0 | New: New frontend design for LitJS/LUX, ServiceNow's new AI UX experience. Changed: Automation Discovery now runs at the start of every pipeline execution instead of on a weekly schedule, so newly created or installed agents/tools are available for matching immediately.- Existing Automations table performance improved via server-side pagination. - Execution summary now includes execution IDs (sys_trigger / syslog_transaction) for easier troubleshooting.- Intent Library entries now name the intent as the user's request rather than a generic topic (e.g., "gift card refund" _ "request gift card refund"). - Added support for new models. Fixed: Existing Automations table no longer omits installed tools that were matched during opportunity analysis.- Scheduled pipeline jobs that are interrupted (transaction killed/aborted) now resume automatically instead of failing with "another execution is in progress."- Custom Table ACL checks are now idempotent, preventing the repeated security-cache flushes a customer case flagged. Removed: Nothing removed in this release. |
| AI Agents for AIOps | 1.13.3 | New Model naming conventions updated - AI model references now follow the latest ServiceNow naming standards, improving consistency across the Autonomous Operator workflow. Fixed * Closed a gap that allowed authenticated internal users to trigger the AMR-filter sync job without an independently verifiable role gate. * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical/major percentage thresholds. |
| AI Agents for Customer Success Management | 2.7.22 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI Agents for Enterprise | 1.1.0 | The new Gemma model is now supported for the Now LLM Provider for the Model Category and Model Classification Skills. |
| AI Agents for Health and Safety | 1.4.3 | New Health and Safety users with both legacy Pro Plus and AI-Native SKUs can access AI agentic workflows. The entitlement check recognizes AI-Native subscriptions, enabling access to Health and Safety incident summarization and related agentic features for eligible accounts. Fixed The Health and Safety agentic workflow triggers correctly after an incident is assigned to a user. |
| AI Agents for Health Log Analytics | 2.7.2 | Changed Internal naming conventions have been updated for improved consistency across the product. |
| AI Agents for HR Service Delivery | 7.4.3 | --- AI Generated Release Notes ---. New HR L1 AI Specialist can now predict and transfer HR cases based on high-confidence AI and LLM predictions. Cases are automatically transferred to the predicted HR Service when confidence exceeds the threshold, and worknotes are updated with recommendations. If confidence is low, the specialist continues resolution and logs recommendations. Admins can configure automatic case transfer and prediction thresholds. The "Classify and Assign" section now allows configuration of fields to predict and the confidence threshold for automatic transfer. HR L1 AI Specialist uses indexed sources for service prediction. Predictions leverage both HR Cases and HR Service as indexed sources, improving accuracy and coverage. LLM prompt-based prediction is now supported. The system implements LLM prompts for skill-based and script-based predictions, enhancing the AI Specialist's ability to recommend services. Search Application for HR AIS Search Config is available. HR L1 AI Specialists can test search sources on HR Service and HR Case, ensuring accurate configuration and results. Unified Feature Flag Rollout Strategy enables controlled activation of AI Specialist features. Admins can manage feature availability for HR L1 AI Specialist and its template, with sandbox testing and sequencing for customer rollout. Golden data evaluation for prediction and transfer is established. Prediction accuracy is measured using curated datasets, with ongoing evaluation and tuning for best results. Model proxy for Azure OpenAI endpoints is implemented for evals. The eval suite now supports a local proxy for Azure OpenAI, enabling tool_calls and matrix-based client/model selection without direct Azure access. Automation of Zero Touch Service Desk (ZTSD) functional flow is introduced. The ZTSD workflow is now automated, streamlining case handling. Changed Prediction prompts and logic have been fine-tuned for clarity and accuracy. Users experience improved guidance and outcomes from prediction features, with enhanced prompt generation and evaluation logic. Transfer flow is modularized and worknotes are updated with AI fields. After transfer, the ZTSD flow stops on the current case, and worknotes reflect AI-driven updates. Classify and Assign UI and configurations have been revisited and aligned with ITSM templates. Unused UI variables are removed, writeRoles and readRoles are updated for relevant configurations, and dropdowns now restrict selection to HR Service only. The autosubmitcatalog configuration is implemented, and automaticcasetransfer defaults to false. Testing environments for DARE and predict/transfer functionality are validated. Test results are available for both DARE and prediction/transfer workflows. Fixed Predict Services and Transfer HR Case workflow has been corrected to no longer prompt users for sys_id input when the HR Case number is already provided. |
| AI Agents for ITAM | 5.1.0 | * Mixed AI Native SKU scenarios now work reliably, eliminating previous conflicts and errors. * Third-party LLM model integration is now fully compatible, expanding your AI model options. |
| AI Agents for Meetings | 1.0.11 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI agents for SLO | 2.3.1 | Fixed * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. |
| AI Agents for Talent | 6.1.0 | No Major Changes. |
| AI Agents for Telecommunications, Media and Technology | 6.3.2 | Defect fixes. |
| AI Agents for Workplace Service Delivery | 3.3.12 | New Changed Fixed Improved translation used within the AI Agents. |
| AI Analytics | 5.4.3 | New Custom Metrics: Admins can now define custom deflection metrics and configure deflection logic. The Custom Metric page in the Ai Admin Center introduces admin-configurable definitions, condition builder, and test-against-live-data functionality. Assistants can be mapped to custom or default definitions, and admins can activate or deactivate custom definitions with automatic reassignment to default. * Assist Consumption: Assist consumption analytics is now available in a dedicated overview page. Users can monitor total assist consumption at instance and department levels, and view users grouped by assist consumption bands. New widgets display department-by-day breakdowns and band trends over a rolling 90-day window. * Enhanced performance analytics dashboards: Performance analytics enhancements provide consolidated KPI cards and expanded skill metrics. The overview page now includes KPI cards categorized by skills, AI agent, and assistant. The Performance tab for skills displays new KPIs such as total skill execution, daily skill execution, average daily unique users, and department usage comparisons. Changed Fixed Defects. |
| AI Control Tower for Enterprise AI Foundation | 1.9.5 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Secure New AI Security Operator role - lets teams delegate agent containment (deactivate/reinstate) without granting full AI Steward access. Changed * Smarter Overview recommendations - "Your top recommendations" now ranks agents by critical security events (with agent name, event count, and threat categories); Overview and Post-runtime event lists are now consistent with each other. * On the Overview tab, the Access issues detailed view includes a description that explains each access issue in plain language - identifying the agent, the operation, the resource, and the denial count. * On the Runtime tab, Sensitive data metrics are shown for ServiceNow AI systems in a domain-separated instance. * In Settings \> Rules and templates \> Security , the default values for Sampling rate and Max skill calls have changed on the External AI systems tab to help ensure efficient, predictable analysis. If you're upgrading, your Sampling rate and Max skill calls are updated to the new defaults. Your Detection enabled setting for each metric isn't affected. After upgrading, check your Sampling rate and Max skill calls settings and adjust if needed. Fixed * In Policies, AWS Bedrock block and unblock actions fail without an error message when they don't succeed. (PRB2077055). * After navigating to the Security page, tabs from the previous page were sometimes still shown until the page was refreshed. (PRB2063965). * Selecting View source record from a security event's source log opened the underlying trace record directly, instead of the related page in Monitoring \> Traces. (PRB2075468). * In the legacy UI experience, some users couldn't see the Security and Privacy tab. (PRB2090102). * Security fixes. Removed The base system Traceloop Warehouse HTTPS connection (sn_ai_security.Traceloop_API alias) is removed. If you're upgrading and use Traceloop-based external AI metrics, create a new HTTPS connection under that alias and re-create your credential with connection URL https://api.traceloop.com. (PRB2071152). Monitor Changed * Go directly to the traces where a mismatch was detected from the AI agent usage deviates from declared purpose recommendation. Previously, the recommendation opened the parent asset record. * A new recommendation groups AI agent quality and safety score drops by severity level, so related drops across multiple assets appear on a single card rather than one card per asset. * Monitor agentic AI performance over time using new filter options in the Monitor agent activity chart. View the top five lowest performing metrics, top five highest performing metrics, or view performance for a specific metric in the chart. * View a list of lowest scoring metrics and the LLM judge's reasoning in the Quality and Safety score cards on the Session details page. * Toggle between input and output when viewing trace details. * Widget customization capability support across ALL AICT pages. Measure New * Sub-vendor AI costs: Set a rate for a specific service from an integrated vendor, such as an agent platform. The sub-vendor rate takes precedence over the vendor rate. The vendor rate applies to any usage that doesn't have a sub-vendor rate. * Subscription AI costs: Record per-seat subscription costs for integrated and non-integrated vendors. Specify the number of licensed seats, the cost per seat, and the contract dates. Optionally, add a one-time setup fee and distribute it over a set number of months so that it's included in the estimated monthly cost. Changed Assign costs to specific services from integrated vendors. Include per-seat subscription costs in AI cost tracking. For full details, see AI Control Tower release notes. |
| AI Control Tower for ServiceNow Otto | 7.1.1 | See release notes for AI Control Tower for Enterprise AI Foundation. |
| AI Data Kit | 9.1.3 | New Create ground truth datasets directly within Data Kit through the Create Labelling Project flow, without requiring a Skill Kit routing path. Update Improved synthetic data generation for Voice Agent Evals Support, including a higher domain limit, input sanitization, and record-count accuracy fixes. |
| AI Desktop Actions | 7.0.0 | New * Enable the setting to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable action blocks. * AI-powered search automatically suggests matching desktop actions based on your current task. |
| AI features for Deal Registration | 1.0.3 | Changed Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registartion submissions. |
| AI for document designer | 23.1.2 | New Added support for Non - AI Native SKU. |
| AI Help Framework | 2.0.5 | * Changed: Enabled support for Zurich release. * Fixed: Fixed an issue where nudge-related lists were not displayed on the corresponding parent records. |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.4 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery Shadow AI Discovery New * Details about the AI service detected, including models used, users, departments, devices, and event data. * Guidance on unknown users/devices. * End-user input surfaced for AI services detected via ACC. * Ability to turn off this UI for data protection. * Block capability for departments using an AI service detected via ACC. Changed Lifetime aggregations are limited to 3 years. Govern New AI and Data Marketplace : Streamline the request process for business users by allowing them to select from already approved use cases and models, reducing friction and complexity in submitting requests. Secure New AI Security Operator role - lets teams delegate agent containment (deactivate/reinstate) without granting full AI Steward access. Changed * Smarter Overview recommendations - "Top Recommendations" now ranks agents by critical security events (with agent name, event count, threat categories) instead of mixing in the raw events list; Overview and Post-runtime event lists are now consistent with each other. * Four customer-reported bugs fixed - stale tabs after navigation, "View source record" misrouting to raw trace data, a hidden Security and Privacy tab in the legacy UI, and silent AWS Bedrock block/unblock failures. * Action required on upgrade: the base Traceloop Warehouse connection is removed - customers using Traceloop-based external AI metrics must recreate the connection and credential; sampling-rate/max-skill-call defaults also reset (existing Detection-enabled settings are untouched). Monitor Changed * Arc dependency - Discover and Evaluate Arc traces at Asset Level for assets categorized as 'Agentic Client'. * Tools discovery and evaluation. * UI design enhancements for metric line graph and session details page. * Arc-Mosaic dependency to support InstanceInfoAPI. * TL insights enhancements (Group insights to reduce the noise). * Update EvalPurposeUsage(Mismatch) insight to redirect to trace-level view. * Add aggregated metric insight (with categorize data) with severity-level grouping. * Widget customization capability support across ALL AICT pages. Measure New * Sub-vendor AI costs: Set a rate for a specific service from an integrated vendor, such as an agent platform. The sub-vendor rate takes precedence over the vendor rate. The vendor rate applies to any usage that doesn't have a sub-vendor rate. * Subscription AI costs: Record per-seat subscription costs for integrated and non-integrated vendors. Specify the number of licensed seats, the cost per seat, and the contract dates. Optionally, add a one-time setup fee and distribute it over a set number of months so that it's included in the estimated monthly cost. Changed Assign costs to specific services from integrated vendors. Include per-seat subscription costs in AI cost tracking. For full details, see AI Control Tower release notes. |
| AI Skill Kit | 10.1.2 | Voice Evals:1. Actionable Insights and Suggested Fixes for Voice Agent Evaluation: Users will get recommendations to improve agent performance.2. Caller Behaviour: Users can now select from five caller persona types - Good, Inconsistent, Profane, Introvert, and Disobedient - when configuring voice agent simulations, driving more realistic and varied conversational test coverage. |
| AI Specialists for HR Service Delivery | 1.0.0 | This release contains - L1 HR Service Desk AI specialist with following capabilities: * Assignment: Add HR L1 AI Specialist to existing or new HR assignment groups, and cases routed to those groups are picked up by it. * Triage: Predicts the HR service on each HR Case and auto-transfers the case to the predicted service when confidence is above your configured threshold. * Investigation: Runs grounded search over your HR knowledge bases, catalog items and similar past cases before proposing a resolution. * Modes: Works autonomously, responding to employees in 'autonomous' mode if confident, or in 'supervised mode' , where an HR agent reviews every draft before it is sent , based on configuration. * Communication and closure: L1 shares its analysis to work notes and resolution notes, and closes the case once the employee accepts , in autonomous mode. On rejection, or when no resolution is found, it unassigns itself and escalates to configured escalation group. Measurement: The out-of-the-box Performance tab shows autonomous mode KPIs : Resolution rate (Count) ; Resolution rate (%) ; Mean time to resolution ; L1 HR Specialist Handled All HR cases outcomes ; L1 HR Specialist Handled All HR cases Reasons for reassignment ; L1 HR Specialist handled cases that required a follow-up (%). |
| AI Websearch | 4.1.2 | Changed Model Upgrade - Upgraded the Gemini AI Answers model from Gemini 2.5 Flash to Gemini 3.5 Flash for answering Web Search queries. Changed the type of the AI Answers capability from Web Search to Skill to enable proper ACL enforcement from the Generative AI Controller and support deeper integrations. The Web Search capability continues to function correctly with the updated type configuration. Fixed * Fixed an issue where grounding chunks (source citations) were missing from the web search response when invoking the Web Search capability with Gemini OEM using context-aware queries. Grounding chunks with title and domain are now correctly returned in the response. * Fixed an issue where the Gemini 3.5-flash model answered obvious/general knowledge queries (e.g., "Why is the sky blue?") from parametric memory without triggering the Google Web Search tool, resulting in missing grounding chunks. The web search tool is now consistently invoked for all queries to ensure grounded responses with source citations. |
| AIOps Agentic Workforce | 2.2.8 | Fixed * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical and major percentage thresholds. |
| Alert Assist | 3.13.4 | New * Alert Assist has been migrated to Fluent- The em-gai scoped app now runs on the Fluent framework. * The underlying model is switched from Now LLM to Gemma. * The gemini_small model reference is updated to gemini-3.5 to reflect the current naming. Fixed The Run Service Analysis subflow executes downstream operations with system privileges instead of the caller's identity. |
| Amazon Bedrock Spoke | 1.6.0 | Fixed Prompt caching support is now available in Chat Completion actions and subflows. Customers can configure a new "Cache Point" input within the "System" input object to enable prompt caching for generative AI workflows. |
| Analytics Generation | 4.1.21 | Changed * Made Analytics Generation application scope public. * Improved skill details page to include key benefits and skill prerequisites. |
| App Engine - Prime | 30.2.4 | Maintenance release. |
| Assist Order Management AI Agent | 2.1.5 | New capabilities include. * Generating orders from email attachments (Word, Excel, PDF). * Splitting requests (including quotes) into separate orders based on policies like location. * Generating order from zoom transcripts. * Creating/tracking follow-up action items when order ingestion cannot be completed without assistance. |
| Autonomous Engineer | 30.1.0 | New * Generate implementations from specifications with Autonomous Engineer. * Automatic test generation from plans. * New model support for Azure OpenAI GPT 5.6 Sol and Anthropic Claude on AWS Opus 5. * Test suite authoring and execution. * ATF list step support. |
| Autonomous workforce for Strategic Portfolio Management | 1.0.1 | * Introduces validation of demands against your organization's existing demand governance policies. * Adds compliance feedback that shows which policies a demand doesn't meet and why. * Adds policy-based conversion of qualifying demands into delivery work, such as projects or epics. * Applies policies consistently across all demands to reduce manual review effort. * Includes admin configuration for run triggers and the actions the specialist can take. * Logs every validation result and conversion for full auditability. |
| Build Agent Premium | 1.7.0 | New New model support Build Agent and Autonomous Engineer support the following models in the October 2026 release: Google Gemini 3.7 Flash. Additional metadata support The following metadata are now supported in Build Agent and Autonomous Engineer: * Assessments. * Database views. * Sys wizard answers. Support for SPP Build Agent and Autonomous Engineer now support regulated markets through the ServiceNow Protected Platform for Australia, the EU, and Singapore, a cloud offering that stores and processes all customer data in-country on Microsoft Azure infrastructure. Expanded support for Playbooks Build Agent and Autonomous Engineer now include the following updates to Playbook support: * Public playbooks. * Variants. * Go back to activity definition. * Golden path configuration. * Using Automation plan pills. * Image attachment support for Image to playbook generation. * Configure golden path settings and define the ideal path through decision nodes. Changed Larger input box for extended prompts The input field for Build Agent and Autonomous Engineer prompts and instructions now expands to accommodate longer text entries. |
| Business Continuity Management Advanced | 2.1.2 | Updated BCM and AI Platform apps to Oct versions. |
| Business Continuity Management Foundation | 2.1.3 | Updated BCM and AI Platform apps to Oct versions. |
| Business Continuity Management Prime | 1.0.3 | With BCM Prime, customers can create their own custom skills and agents. |
| Care Team Operations AI agent collection | 2.2.0 | New * Care Team Operations AI Assistant (chat): A dedicated Now Assist assistant scoped to Care Team Operations. It includes the Case Creation AI Agent and the "Request care team assistance" case intake use case, and its search context draws only from Care Team AI Search sources. * Care Team Operations Voice AI Assistant: A dedicated voice assistant that includes the Case Creation Voice Agent. Enhanced * Focused conversation routing: Assistant conversations route queries directly to the right care team agent or knowledge source. Unrelated catalogs, topics, and general enterprise content are not shown. * Care Team Portal assignment: Administrators can assign the Care Team AI Assistant to the Care Team Portal through Portal Properties. |
| Chat Recommendation | 1.10.0 | Configuration to add kb fields. New models. Removed LTS support. |
| Chat Summarization for Virtual Agent | 1.12.9 | * Model changes for October and removing LTS prompt configs as they are deprecated. * AIX experiences (sys_aix_experience) can now be selected from Chat summarization Admin experience. |
| Cloud Cost Management Advanced | 1.1.0 | This release introduces support for the Gemma model and refreshes component versions, upgrading Now Assist Platform Advanced to version 3.1.0 and CCM Now Assist to version 1.1.0. |
| CMDB MCP Server | 2.0.1 | Fixed Added missing tooltip descriptions to tools. |
| Collaborative Work Management - Advanced | 2.2.2 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| Common AI Framework | 2.1.1 | There are no new features included with this release. * The OneExtend Capability Definition (prompt) for the Get next steps recommendation skill is supported for Now LLM Service - Now LLM Generic. * Code coverage improvements. |
| Content Understanding | 7.2.0 | Changed * Improved page rendering performance in document intelligence UI. * Updated the models for Chat with Document in Virtual Agent, Attachment Summarization, Key Value Extraction, Table Extraction and Predefined Q and A. Gemini large now uses Gemini 3.5 Flash. |
| Contract Management Pro - Prime | 1.0.23 | Changed Contract Management Pro - Prime now uses the latest versions of its dependent applications for the October 2026 release. Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| Conversation Evaluator | 3.2.2 | Notification-type conversations have no associated interaction record. They are system notifications rather than interactive conversations. The documentation link resolves to the correct AICT documentation page. Installing the Conversation Evaluator plugin created pa_job_indicators entries with required indicators. |
| Conversation Insights | 3.2.0 | Admins can now resolve instance URLs dynamically for GCC and NSC environments. The application supports custom domain names for GCC, GCC High, and NSC instances, ensuring compatibility with government and cloud-specific deployments. Certain types of errors during conversation transcript processing have been fixed. The system now correctly handles missing message sequences and strips non-numeric values from sequence identifiers. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| Conversational Studio | 13.0.4 | New * Bulk migration of Topics to AI Agents is now supported (MAINT-only). Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool. The migration workflow includes progress tracking, validation, and assignment of migrated AI Agents to Assistants, with each migration status visible and actionable. * Integrated evaluation and actionable insights for migrated AI Agents. The Topics-to-AI Agents tool now supports automated evaluation of migrated AI Agents, enabling admins to generate datasets, run evaluations, and compare quality metrics between Topics and AI Agents. Evaluation results surface dominant failure patterns, ranked by severity and frequency, with drill-down to scenario transcripts and issue explanations. * Custom severity levels for evaluation failure patterns. Users can now customize severity levels for actionable insights failure patterns across all evaluations. Severity changes are saved automatically and apply to both past and future evaluations. * Scenario drill-down and transcript access in evaluation results. Admins can view detailed scenario lists and transcripts for failed conversations, filter by detected issues, and download transcripts for further analysis. * NAP Platform Assistant support in Auto Evaluation. The NAP Platform Assistant is now available as a selectable option in the Auto Evaluation creation flow, and its evaluation results are accessible in the results screen. * Testing UI decoupled from Assistant "Active" state. The Test Assistant button is now enabled even when the Voice Assistant is not active, allowing testing at any time without requiring activation. Changed Fixed MCP Servers are now hidden from the Asset Library. MCP Server assets are no longer visible in the Asset Library and can only be accessed via the Assistant create/edit flow in a dedicated section. Users cannot modify the discoverable, visible, or promoted status of MCP Servers. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Cryptographic Asset Compliance | 1.1.1 | Changed Models have been updated to support AI insights generation for cryptographic assets. |
| CSM MCP Server | 1.4.6 | New 6 new GenAI tools for CSM MCP Server, featuring full enterprise security and intelligent plugin gating. These tools deploy only on instances where the com.sn.csm.gen.ai plugin is active-no setup dependencies. The tool names are: 1. Get_customer_service_cases. 2. Get_case_tasks. 3. Case_summarization. 4. Resolution_notes_generation. 5. Sentiment_analysis. 6. Activity_response. |
| CTO Voice AI Agents | 2.2.0 | New Features Care Team Operations Voice AI Assistant: A dedicated voice assistant scoped to Care Team Operations, built around the Case Creation Voice Agent. Enhanced Focused conversation routing: Voice conversations route directly to the right care team agent or knowledge source. Unrelated catalogs, topics, and general enterprise content are not shown. |
| Custom App Record Summarization | 30.2.3 | Changed Maintenance release. |
| Customer Service Management AI agent collection | 8.0.4 | New Usage of AI assist in Customer Service Management is now tracked across cases, chat, and voice, so admins can see how these features are being used. Fixed Subscription records were updated to support the Mixed AI Native SKU, so customers on that license get the correct entitlements. |
| Dynamic Guidance | 28.6.2 | New: Introduced key board shortcuts for play, pause and end Dynamic Guidance. Fixed * Fixed an issue where custom search sources added to a Dynamic Guidance search profile were not being applied. Custom sources now save correctly and return results as configured. * Resolved a certification failure caused by the scoped application referencing roles that were no longer available. The role references have been corrected so the application passes certification. * Fixed an accessibility issue where screen readers did not announce the aria labels for the transcript and pause buttons in Dynamic Guidance. These controls now expose proper labels and are announced correctly, improving support for assistive technologies. * Fixed a Dynamic Guidance installation failure on internal instances that occurred because the sn_docs 7.0.6 dependency had been withdrawn. The dependency reference has been updated so installation completes successfully. |
| EA MCP Server | 2.0.2 | New MCP for Enterprise Architecture is now generally available on the ServiceNow Store. |
| Employee Slate (built for Now Assist) | 1.5.3 | Added empty state screens and other UI updates. |
| Enhanced Features for IRM Enterprise | 23.1.0 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Enhanced Features for IRM Professional | 23.1.0 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Generative AI Controller | 15.1.2 | New: Enabled Admin's the ability to configure PII masking enforcement per capability/skill so latency-sensitive surfaces (chat, search) can bypass masking while high-risk surfaces enforce it. Fixed: Enabled AI Native Mixed SKU support - to help Enterprise/Pro functionality work seamlessly with AI native SKUs. Changed: Model lifecycle management - Model Enabled, Deprecated and Retired Models. * Enabled Gemini 3.7 Flash (for build agent use case). * Enabled Gemma 4 26B A4B IT (under Now LLM provider). * Deprecated ServiceNow SLM (Apriel) - v2.0. * Deprecated ServiceNow LLM (GPT-OSS) - v1.0. * Deprecated ServiceNow LLM (GPT-OSS Long-term Stable) - v1.0. * Deprecated ServiceNow SLM (Apriel Long-term Stable) - v1.0. * Retired Gemini 2.5 Pro. * Retired Gemini 2.5 Flash. * Retired Gemini 2.5 Flash lite. * Retired Claude Sonnet 4.5. |
| GRC Common GenAI | 23.1.3 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| GRC Shared GenAI | 23.1.1 | Changed Added support for NowLLM Gemma. Fixed Resolved AI skills inaccessibility for AI Native and Professional Plus SKUs. |
| Group-Action Framework | 8.1.0 | New * Input override queries are now available for incremental prediction workflows. Admins can customize input queries for incremental prediction, allowing tailored data processing. * Noise clustering action strategy is now implemented. Action strategy is now available for noise clustering logic, expanding clustering capabilities for more nuanced data handling. Now more BUs such as Suggested Steps ITSM, Suggested Steps CSM, ITOM LEAP can now use Noise Clustering ( recluster -1 group) and update their existing clusters. * Gemma Model available for GAF Skills. * Action Strategy now supports additional fields for clustering, allowing more flexible grouping and subgrouping configurations beyond the default source table. Changed * Incremental clustering now supports configurable hyperparameters. Admins can adjust clustering parameters in noise clustering configurations for improved control over data grouping. * Mapper batch size and parallel flow timeout are now configurable. Admins can set batch size and timeout values for mapping and reducing operations, improving workflow performance and flexibility. |
| Hardware Asset Management - Advanced | 1.0.16 | Dependency updated on ServiceNow Otto for Platform Advanced to the latest version (3.1.0). |
| Hardware Asset Management - Prime | 1.0.16 | ServiceNow Otto for Platform Prime is now updated to version 3.1.0, ensuring compatibility and access to the latest features. |
| Health and Safety - Advanced | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| Health and Safety - Foundation | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| Health and Safety - Prime | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| HR Voice AI Agents | 2.4.1 | New Added support to Pro Plus and Enterprise SKUs. Customers with either of these SKUs will have access to voice agents regardless of Foundation, Advanced, and Prime applications. |
| HRSD - Advanced | 2.3.1 | Licensing app for Advanced SKU. |
| HRSD - Foundation | 2.3.1 | Licensing app for Foundation SKU. |
| HRSD - Prime | 2.3.1 | Licensing app for Prime SKU. |
| Insights Clustering Utils | 3.5.0 | New Gemma4 large language model is now supported for generative AI skills used by insights clustering. |
| Integrated Risk Management Advanced | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Integrated Risk Management Foundation | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Integrated Risk Management Prime | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Intelligent Approvals | 3.1.8 | Fixed Fixed defects. |
| IRM Compliance GenAI | 23.1.0 | New * Implemented platform directive to support mixed AI Native SKUs. * Upgraded NowLLM to Gemma model for improved performance. |
| IRM Risk GenAI | 23.1.1 | * Update the suported model based on October release. * Added Gemma model to supported model list. |
| IT Service Management | 3.4.0 | Changed Configuration of AI agents on DARE harness AI agents for the IT service desk experience and Change Management workflows configuration now run on the DARE (Decompose, Act, Recurse and Execute) harness following backend architecture updates. |
| IT Service Management Advanced | 3.4.0 | Changed Configuration of AI agents on DARE harness AI agents for the IT service desk experience and Change Management workflows configuration now run on the DARE (Decompose, Act, Recurse and Execute) harness following backend architecture updates. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITOM - Advanced | 1.1.7 | New AI Agents for Observability Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. AI Agent Topology Mapping Discover AI resources deployed on Microsoft Foundry (new) and Microsoft Foundry Hub: Microsoft Foundry (new) * Discovers AI Agents, Models, Prompts, and Tags. * Creates Product and Asset Models for each discovered item, with AICT populated. * Establishes relationships between Agent and Model. Microsoft Foundry Hub * Discovers AI Assistants, Prompts, Models, Hub Projects, and Tags. * Creates Product and Asset Models for each discovered item, with AICT populated. * Establishes relationships between Assistant and Model, and between Assistant and Hub Project. LEAP (Learning Enhanced Automation Platform) October 3P model support added across all LEAP skills. Gemma 4 26B A4B IT introduced as the new default NowLLM model across all seven skills. Admins can enable/configure 3P Model support. Changed Cryptographic Asset Compliance Models have been updated to support AI insights generation for cryptographic assets. AI Agents for Observability * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. AI Agent Topology Mapping Amazon Bedrock * Version is now populated in the object ID and product instance ID fields. * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\]. * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables. Microsoft Foundry (classic) * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\]. * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables. Fixed AI Agents for Service Level Objective (SLO) * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. Removed LEAP (Learning Enhanced Automation Platform) * NowLLM v2 model tier retired (llm_generic_large_v2, llm_generic_large_v2-lts, llm_generic_small_v2-lts). * Gemini large, Gemini small, and Claude Sonnet 4.5 retired Gemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. Default assignments updated accordingly. |
| ITOM - Prime | 1.2.5 | ITOM - Prime provides the following capabilities: * AIOps AI Specialist - controlled availability. * AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. * AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. * AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. * AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. * AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability. |
| ITOM AI Agents For Service Mapping | 1.4.3 | Fixed * SM MCP Server role was missing the configuration needed to include referenced roles. * Service Map name was truncated and could contain an invalid reference. * CMDB MCP Server tools were not returning the expected response for Service Mapping operations. * Service Map name was truncated to 40 characters and contained an invalid reference. * Performance issue: the "Get all application service names" tool took up to 6 seconds, exceeding the 3-second SLA. Response time now meets the SLA. |
| ITSM - Advanced | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Foundation | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Prime | 2.4.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Center | 31.33.7 | New * Authors can now edit Knowledge Center articles using a rich markdown code editor. The new editor supports rich text input with automatic markdown conversion, code highlighting, and autocomplete, and is integrated into UI16, Seismic KC, and AIUX article editing pages. * Manual translation for markdown content is now enabled. Users can manually translate markdown articles in both UI16 and Workspace environments, ensuring translated content retains markdown formatting and is accessible. Changed * The Attached Knowledge UI Macro has been modernized to an API-driven architecture. * The legacy Jelly/XML component is now replaced with a web component using LitJS and native CSS, improving performance, maintainability, and alignment with UI26 migration. Fixed * Scheduled Article Optimization jobs no longer generate errors related to missing references during execution. * Knowledge Center Enhanced Content Editor table component labels now display correctly in Japanese-language sessions. * Cross-scope privilege issues for article family overview reconciliation have been resolved; Knowledge Center features now operate as expected across scopes. * Top Knowledge Actions on the KC Hub page now redirect correctly for non-English session languages. Navigation for "Gap" and "Duplicates" actions has been corrected to match locale-dependent labels and widened to cover all relevant gap types. |
| Knowledge Graph | 8.4.1 | Fixed few defects. |
| LEAP | 4.4.0 | --- AI Generated Release Notes ---. New October 3P Model support is now available across all LEAP skills. The LEAP platform introduces Gemma 4 26B A4B IT as a new NowLLM model for the October release, set as the default within NowLLM's model pool for all skills. Admins can enable and configure 3P Model support, and users can utilize expanded GenAI model catalog capabilities as intended. Removed * NowLLM v2 model tier (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmall_v2-lts) has been retired and is no longer available in the model catalog. * Gemini large, Gemini small, and Claude Sonnet 4.5 models have been retired. Gemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. |
| Legal Service Delivery - Prime | 1.0.18 | Changed Legal Service Delivery - Prime now uses the latest versions of its dependent platform applications for the October 2026 release. |
| List AI Experience | 3.1.6 | Fixed * The "Summarize recent changes" capability now generates AI summaries in the user's configured language instead of defaulting to English. * A security vulnerability in the AI-generated change summary rendering has been resolved. * Removed unused legacy code from the Grouping and Summarization skill to improve performance. |
| Manufacturing Commercial Operations Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations AI agents collection | 5.1.0 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| Manufacturing Commercial Operations Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| MCP for Strategic Portfolio Management | 1.5.0 | New * Control access to MCP tools using role-based access control (RBAC) roles. * Added support for tool annotations, such as readOnlyHint, to describe tool behavior to MCP clients. |
| Microsoft Azure OpenAI Generative AI Spoke | 3.13.0 | Changed * Prompt caching is now supported in spoke actions and subflows. Users can provide a prompt caching object as input, which is sent in the request body to optimise token utilisation and manage prompt retention. The SSE response handler has been updated to handle prompt caching parameters. * Vision capabilities now accept reasoning effort parameters. Users can specify reasoning effort inputs in Chat Completions (Vision) actions and wrapper subflows, allowing outputs to be tailored based on reasoning effort requirements. * Image fetching supports computer screenshot type. The system now processes images of type "computer_screenshot" in addition to "inputimage" when handling Microsoft Azure OpenAI requests. Fixed Azure Guardian request body. |
| Model Context Protocol Client | 2.4.5 | - Schema changes done to support widgets for MCP tools in Assistants in the upcoming releases. |
| Model Context Protocol Server | 1.9.1 | New Per-tool role requirements: Administrators can now require a specific role on an individual tool, configured in MCP Server Console and enforced at both tool discovery and tool invocation, so a tool that a user is not entitled to use is neither listed to them nor callable by them. Independent tool activation: Authorized users can activate and deactivate tools on a server, and individual tools, independently of one another. Improved. The Monitoring dashboard has been rebuilt on the current interface, including a proper empty state when no data is available yet. Tool record pages load faster, removing the one-to-two second delay on opening a tool. The console has been remediated for WCAG accessibility, covering heading structure on tool detail and app creation pages, accessible names on category selection controls, colour contrast in Coral Dark mode, and layout integrity at 200% zoom. Interface strings across the console are now fully localizable, replacing hardcoded text in server creation, tool creation, OAuth setup, and navigation breadcrumbs. Fixed Tool annotations (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) are now returned correctly by the MCP Tools API. Previously these hints were lost in transit, causing MCP clients to miscategorize tools. Out-of-box tool definitions can no longer be modified in place by a tools administrator, closing a path that bypassed the required clone-first governance flow. REST API tools created through the classic interface no longer save a null JSONPath, which previously caused a 500 error on invocation. Cloning a tool with Create Alike now copies input values and resolver table fields to the new tool. Server URLs created inside scoped applications are now allowlisted correctly, unblocking third-party identity provider configurations. The tools dropdown no longer lists APIs from outside the intended scope. Selecting a server or tool from the Monitoring section no longer returns "Record not found". MCP Apps invocation within AI clients has been corrected. |
| Now Assist for Prompt Assistance | 6.1.5 | Actionable insights pipeline now supports Voice Agents. |
| observ-ai-agents-app | 6.4.1 | New Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. Changed * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. |
| Platform AI Agents and Skills | 14.1.5 | New Now LLM now supports the Gemma model for all platform skills (Summarization, Resolution notes, Activity response generation, Sentiment analysis, Email (EMC, ERR)). Changed * Improvements to citations for resolution notes, ensuring consistency and a better user experience. * Updates to the Process task closure workflow to include additional features like creating knowledge base articles, following up with customer and generating a post-mortem report. * Improved quality of checklist generation for approval agent. * Enforced field-level access control lists under role masking, added graceful failure mechanisms and improved diagnostics for Record summarization. * User interface updates to intent based Activity response generation. |
| Privacy Management Advanced | 23.1.0 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| Privacy Management Prime | 23.1.0 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| prompt-management | 3.0.2 | New * Prompt filter management APIs are now available. Users can link and unlink prompt filters using new POST and DELETE endpoints, including an additional DELETE API that removes prompt filter records by prompt and filter value. * Prompt filter descriptions are now configurable. Each filter value can include a description explaining its purpose and expected prompt format, surfaced in category responses. Changed Prompt filter delete endpoint updated. The API name and "Not found" success message have been revised for clarity. |
| Public Sector Digital Services AI Agent Collection | 2.1.1 | Changed Updates made for AI native SKUs. |
| Query Generation | 7.0.1 | New * Formula Indicator Support. * Add Gemma 4 26B A4B IT Model Support. * Fix entity graph fragmentation in the Query Generation semantic layer. |
| Query Orchestrator | 1.4.0 | Fixed Fixed an issue where the Skill Config field appeared empty in the Execute Skill step of the 'Execute compound query on KG' subflow following a platform conversion. |
| Recommended Actions for Security Operations | 2.3.7 | Fixed Resolved the issue where Pro Plus and Enterprise Plus entitled users couldn't use some features when any Native SKU app was installed. |
| Retail MCP Server | 1.0.1 | New Retail MCP Server is now generally available (GA). It was previously available only as a Controlled Availability release. Changed Fixed |
| Sales and Order Management for Technology Provider - Advanced | 1.0.10 | AI-native SKU plugin. |
| Sales and Order Management for Technology Provider - Prime | 1.0.9 | AI-native SKU plugin. |
| Sales and Order Management for Telecommunications - Advanced | 3.0.4 | Changed Enhanced the Intent-Driven Orchestration Agent to also generate a task plan template. Once marked Active, the template can be used for order orchestration and fulfillment for that product. |
| Sales and Order Management for Telecommunications - Prime | 3.0.2 | Maintenance release - dependency updates only. |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.10 | AI-native SKU plugin. |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.12 | AI-native SKU app. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow AI Lens | 8.2.0 | Changed Enhanced performance and responsiveness in the capture workflow. |
| ServiceNow Cowork | 1.0.7 | New Initial ServiceNow Store release for ServiceNow Cowork. |
| ServiceNow Otto Agents for requestor | 3.7.9 | Fixed The Approval assistance AI agent now correctly executes the "Checklist Generation" tool. Errors caused by missing Search Profile name or Portal Suffix have been resolved. The agent is accessible for foundation users, and approval assistance agents are enabled for teams. XML formatting and metadata in skill configuration files have been corrected, and display user names are now shown in the list of tools. Checklist Generation preconditions have been enriched, and error handling has been improved to ensure a profile is provided when required. Removed The AI asset subscription record has been removed. The Approval assistance agent is now discoverable and usable on the instance, and agent subscription falls back to Foundation. |
| ServiceNow Otto AI Agents | 9.1.5 | New Extra verification for sensitive voice actions: Your voice-enabled agents can now ask callers to confirm their identity before taking a sensitive action, such as accessing account details or completing a protected request - so higher-risk steps get an added layer of protection. Turn it on when you configure your voice agent in Agent Studio. Fixed * Agent's current version now included in update sets. Update sets now correctly capture the agent's current version, so exports reflect the version you're actually working with. * Cleaned up tool records in update sets. Update sets no longer include leftover references to tools that were excluded from the set, keeping exported content consistent. Changed Past evaluation runs are now easier to access from an agent's configuration page. The Past Runs view now includes both previous test runs and evaluation runs. |
| ServiceNow Otto AI web agent | 34.0.3 | Changed Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. |
| ServiceNow Otto context menu | 3.10.4 | New * ServiceNow Otto diagnostic tool enhancements. Users can now access an improved diagnostic tool that checks user access roles and provides clearer error handling for restricted operations. The tool surfaces actionable steps for resolving access denials and accurately displays skill configuration statuses. * Citation enhancements in modal dialogs. When accessing citations within ServiceNow Otto, opened inside a modal in UI16 or SOW, clicking a citation link now opens it in a new tab while keeping the modal open for continued interaction. * Gemma 4 model support and auto evaluation. The system now supports running and validating auto evaluation for the Gemma 4 model, enabling expanded capabilities for Now LLM integrations. * Claude Opus 4.6 and GPT 5 mini validation. The system now validates Claude Opus 4.6 and GPT 5 mini models for ServiceNow Otto context menu capabilities. Changed * Component enhancements for ServiceNow Otto context menu The color of the ServiceNow Otto context menu otto icon now updates to text primary when it is non-interactive, improving clarity for users. * Prompt configuration update for Now LLM. All ServiceNow Otto context menu capabilities on the legacy Now LLM definition now use the Gemma 4 26B A4B model, replacing the previous llmgenericsmall model. ServiceNow Otto context menu still supports citations, but common actions like Shorten and Elaborate will no longer support citations once you start refining the output of a skill. Even when we do copy to clipboard or call actions like Insert Action, the citations were previously stripped from the response. However, while refining-such as shortening three sentences to one sentence-citations were combined, but if that is not used later, it is an unnecessary cost to support it. Still, the initial skill output before refining will retain citations to show where the data was pulled from. So, in this case, the behaviour is the same. |
| ServiceNow Otto Conversational Data Collection | 10.2.31 | PRB2029691 resolved dynamic choice lists not loading properly. |
| ServiceNow Otto for Advanced Approval Management | 1.3.0 | * Minor defect fix. * Renamed app to ServiceNow Otto for Advanced Approval Management. |
| ServiceNow Otto for AI Control Tower | 25.0.3 | ServiceNow Otto for AI Control Tower features for October release. |
| ServiceNow Otto for AI Search | 18.1.2 | New Default embedding settings are now automatically configured when Now Assist is installed for the first time, streamlining initial setup for administrators. Changed Genius Results now use the embedding model and document match threshold defined in Semantic Search Configuration (SSC), helping maintain consistent search behavior across AI Search experiences. Custom thresholds configured for individual Genius Results continue to take precedence. Applies to Otto Summary, Actions, and Knowledge Base Article Genius Results, as well as related external content and group search experiences. Fixed * Fixed an issue where short URL placeholders could affect unrelated URLs during AI-generated response processing. URL masking and link handling now work more accurately, helping preserve URL integrity. * The Multi Content Portal Response Bundle is now linked to AI Search for Next Search Definition by default, regardless of Now Assist Portal status, helping ensure a consistent search experience. |
| ServiceNow Otto for AIRC | 23.1.1 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| ServiceNow Otto for App Engine | 30.2.1 | Changed Maintenance release. |
| ServiceNow Otto for Cloud Cost Management | 1.1.0 | This release is to support the Gemma model and version refresh of the NowAssist platform to 13.1.0. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.1.0 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.5.1 | NewStale CI remediation at scale: Use the CMDB success advisor for Data Foundations to find stale CIs in principal classes, then apply the staleness agentic workflow to remediate them. The workflow defines a single staleness threshold, then automatically rediscovers stale CIs using activity signals such as changes and incidents. It flags discovery and Service Graph Connector schedule issues, then recommends life-cycle actions such as retirement, archival, or deletion. Apply actions to a full CI group, a subset, or ignore the recommendation. Fixed * Performance enhancements for Impact Analysis. * Quality enhancements for CMDB Search. |
| ServiceNow Otto for Contract Analysis | 1.1.0 | Starting from this version, Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, providing enhanced AI capabilities for Software Asset Management. |
| ServiceNow Otto for Contract Management Pro | 2.6.1 | Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| ServiceNow Otto for Creator | 29.7.2 | Release notes tracked at individual product level. |
| ServiceNow Otto for CSM Complaint Case | 2.3.2 | Changed: Migrated Complaint Case Summarization GenAI skill configurations from legacy model aliases to versioned model IDs for the LLM Generic (Now LLM / gemma) and Google Cloud Vertex AI (gemini) providers. |
| ServiceNow Otto for Customer Service Management (CSM) | 16.0.7 | Changed CSM skills and configurations have been migrated to newer, more efficient AI models (Gemini 3.5 Flash and Gemma), delivering faster responses and improved cost optimization. |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.6.1 | New * Analyze how configuration items, such as databases, servers, and storage devices, affect application services, business applications, and business capabilities by using the Enterprise Architecture query agent. * Added support for Gemma 4, a ServiceNow-hosted open-weight model available through Now LLM Service, for ServiceNow Otto for Enterprise Architecture skills. * Configure the Business application insights skill in AI Admin Hub to generate insights automatically or only on request. With automatic insights, the business application record page and the application rationalization bubble chart side panel show insights as soon as they open. |
| ServiceNow Otto for Hardware Asset Management | 5.1.0 | Updates in this version: * Fixed issues in mixed AI Native SKU scenarios. * Improved compatibility with third-party LLM models including Gemma. |
| ServiceNow Otto for Health and Safety | 1.6.2 | New Mixed AI-Native SKU entitlement support for Health and Safety AI features. Accounts holding both a legacy Pro Plus SKU and an AI-Native Health and Safety SKU can access all Health and Safety AI skills, including incident summarization and pattern recommendations. The entitlement check recognizes AI-Native subscriptions and grants access accordingly. |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.6.4 | New Employee Relations Case History summarizes past employee relations cases for an involved party. Changed This version has been enabled for mixed SKU environments. |
| ServiceNow Otto for Impact | 7.0.6 | Improved accuracy of AI-assisted fix for migrated Health scan definitions. |
| ServiceNow Otto for Integrated Risk Management | 23.1.1 | Changed Adding support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.7 | New * Updated AI model references to align with current ServiceNow naming standards and improve consistency across the Autonomous Operator workflow. * Migrated Alert Assist to Fluent. The em-gai scoped application now runs on the Fluent framework. * Switched the underlying model from Now LLM to Gemma. * Updated the Gemini model reference from gemini_small to gemini-3.5 to reflect the current naming conventions. Fixed * Improved authorization controls for the AMR-filter sync job. * Improved authorization controls for AI worker, alert rule, and agent configuration data. * Fixed an issue that caused the autonomous workflow availability check to fail when the Workforce module and ZTSD were not installed. * Updated AIOps AI specialist to use the Data Access and Resilience Engine (DARE), improving data handling compliance. * Fixed a cross-scope access error in setWorkflow when the watchdog cleared stuck em_gai or em_alert records. * Fixed an issue where Alert Insights incorrectly reported alerts as closed when auto-close was disabled. * Corrected insignificant-flow calculations for critical and major percentage thresholds. * Updated the Run Service Analysis subflow to enforce caller-level permissions during downstream operations. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ServiceNow Otto for Knowledge Management | 31.13.8 | Changed: AI model updates. |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 5.1.0 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| ServiceNow Otto for Operational Sustainability | 23.1.2 | New AI capabilities are now available in Non - AI Native OSM SKUs. |
| ServiceNow Otto for Opportunity Management | 1.2.4 | Fixed * Resolved an issue where Otto confirmed a field update as successful without actually saving the change. * Fixed inconsistent or empty results when querying open opportunities through Otto for certain agent roles. * Removed the "Delete" action from the Opportunity AI Agent to prevent unintended record deletion. * Fixed failures when managing contacts through Otto. * Improved error handling when creating an opportunity for a non-existent account - the system now validates the account earlier in the conversation instead of failing at the end. |
| ServiceNow Otto for Order Management | 2.4.1 | Changed Order Management AI agents and skills are now accessible to customers with Professional Plus entitlements when ServiceNow Otto for platform plugins are installed. The following agents and skills are supported: * Order Exception Voice AI Agent. * Invoice Dispute Support Assistant. * Invoice Dispute Voice Agent. * RMA AI Agentic workflow. * Invoice Dispute Assist. |
| ServiceNow Otto for Platform | 13.1.1 | Application captures updated plugin dependency list. |
| ServiceNow Otto for Platform Advanced | 3.1.1 | Application captures updated plugin dependency list for Advanced Tier SKUs. |
| ServiceNow Otto for Platform Foundation | 3.1.1 | Application captures updated plugin dependency list for Foundation Tier SKUs. |
| ServiceNow Otto for Platform Prime | 3.1.1 | Application captures updated plugin dependency list for Prime Tier SKUs. |
| ServiceNow Otto for Privacy Management | 23.1.1 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.6.1 | Changed Updates made for AI native SKUs. |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 5.0.2 | Changed Enhanced the Intent-Driven Orchestration Agent to also generate a task plan template. Once marked Active, the template can be used for order orchestration and fulfillment for that product. |
| ServiceNow Otto for Sales Automation | 1.2.2 | Fixed * Version support upgraded to BP0 and AP6. * Dependent app version updated to support same engines. |
| ServiceNow Otto for Security Incident Response (SIR) | 6.6.1 | No functional change. |
| ServiceNow Otto for Service Quality | 2.3.2 | Fixed: Defect fixes. |
| ServiceNow Otto for Setup | 6.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Setup Core | 5.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Smart Assessment Engine | 23.1.1 | Changed Gemma 4 26B A4B is now set as default model under Now LLM model provider for Smart Assessment Response Assist skill. |
| ServiceNow Otto for Software Asset Management (SAM) | 12.0.0 | * The Evaluate Software Reclamation AI Agent now evaluates software subscription removal candidates at both the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. * Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, expanding AI capabilities for Software Asset Management workflows. |
| ServiceNow Otto for Strategic Portfolio Management | 9.12.0 | New * Project Data Quality Index (DQI): This will allow Project Managers to assess the completeness and accuracy of project data across multiple dimensions and receive actionable suggestions to improve the data quality of projects. * Introduced Tour Guides to Ask Otto and AI Identified Risks which help users to discover and leverage AI-powered capabilities while walking them through the streamlined process. Changed * Project Plan Generation includes a preview stage to review AI-extracted or generated tasks from Excel documents before creating projects. * Goal Insights now supports Maintain type targets (Maintain Above, Maintain Below, Maintain Constant) for goals focused on sustaining performance levels along with enhanced prompts. |
| ServiceNow Otto for Talent | 1.9.3 | Updated talking points skill to support Mixed AI Native SKU approach for Now Assist. |
| ServiceNow Otto for Telecommunications Service Management | 2.4.0 | Defect fixes. |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.17 | 1. Fluent conversion of APP. 2. Success Play Recommendation Skill. 3. Executive Briefing on Executive portfolio dashboard. 4. Engagement Insights nad breifing Skill. |
| ServiceNow Otto for Third-Party Risk Management | 23.1.1 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| ServiceNow Otto for Unified Security Exposure Management | 6.0.0 | Fixed Enhancements to the Security Exposure 360 agentic workflow prompt to improve workflow persistence. |
| ServiceNow Otto for Virtual Agent | 23.0.6 | New * Admins can configure tool access permissions for Model Context Protocol (MCP) server integrations. When adding or editing an MCP server configuration, admins can select tools and set their access status as Allowed, Disallowed, or Require Approval. The interface supports bulk permission changes, search, authentication flows, and error handling for tool loading. * Admins can add Web applications as a communication channel under WebRTC. The WebRTC section supports adding new web applications, including an Engagement Messenger section with configuration links and read-only fields for Voice Service ID, Orchestrator Host URL, and WebSocket URL. * Admins can make retry attempts editable directly on the Caller Verification screen. The retry attempt value is now adjustable within the UI, improving workflow efficiency. * Caller verification supports a discard changes pop-up when refreshing configuration. Users are prompted to confirm before discarding unsaved changes during configuration refresh. * Caller verification includes a refresh configuration option. Admins can refresh configuration directly from the Assistant Designer page. * Caller verification now displays updated error messages for configuration issues. The UI provides clearer guidance for missing identification methods and factors. * Voice assistant handles form validation errors in Caller Verification. Mandatory fields not filled trigger a red card error, improving clarity. * Admins can select language input using DTMF or voice options. The Language and Voice page includes a new section for input selection, with links to advanced settings and retry/goodbye message configuration. * Admins can decouple the Testing UI from the Assistant "Active" state. Testing can be initiated without activating the assistant, and the test button is enabled regardless of activation status. * Admins can turn off parametric memory by default for all assistants. Scripts auto-populate parametric memory policy, ensuring consistent behavior. * Admins can now create a switch to enable custom SIP options in communication channels. The custom SIP option appears in the UI when enabled. * ServiceNow Otto panel premium chat is the default for eligible new customers, with Now LLM restrictions. Premium chat uses V2 orchestrator, and eligibility checks prevent Now LLM selection when premium chat and V2 orchestrator are enabled. Changed Embedded script for Service Portal UI has been updated. Parameter names, OAuth client ID handling, call button visibility, and optional widget parameters have been revised for improved reliability and clarity. Fixed * Search sources in Assistant Designer now correctly reflect the "Include in AI Response" profile configuration. The system pulls from the correct table column, opens links in new tabs, and passes unit tests. * Unified Recommendations now allow cross-scope calls for typeahead suggestions, improving integration reliability. * The "Response feedback" page now works for existing assistants after upgrade. Script fixes ensure feedback attributes are correctly handled. * The "View org chart" feature in ServiceNow Otto for Virtual Agent now loads correctly when accessed through a custom URL or domain. The system uses relative URLs and sets appropriate roles. * Doc QnA now marks deflection logs as "response provided/resolved" after uploading an attachment with a question. The fix extends to all relevant topic representations and ensures logs are updated when user input is provided. * Duplicate create asset modal components have been eliminated from the codebase. Only one shared modal component is used across conversation-studio and nowassist-va repositories. Removed * The role-based configuration from the MCP Server page is removed. The role column and related logic have been eliminated, simplifying server management and ensuring backward compatibility. * The Web applications section in Assistant Designer is no longer controlled by a system property. The property has been removed, and the section is always available. |
| ServiceNow Otto for Voice Agents | 6.1.2 | New Enhanced tool-level security for voice agents with Step-Up Authentication- Sensitive tools can now require elevated, action-bound identity verification, such as Okta Push, SMS, or TOTP, before execution rather than relying solely on caller verification at the start of a session. Access Control List (ACL) entries are automatically removed when step-up authentication is disabled or the agent is deleted. Changed Fixed |
| Software Asset Management AI Advanced | 2.7.0 | Starting from this version, the Evaluate Software Reclamation AI Agent evaluates removal candidates at the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. |
| Software Asset Management AI Prime | 2.7.0 | Starting from this version, the Evaluate Software Reclamation AI Agent evaluates removal candidates at the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Technology Advanced | 1.0.14 | SKU Application Plugin - No code delievered. |
| Technology Foundation | 1.0.17 | AI Native SKU plugin. |
| Technology Prime | 1.0.14 | Its AI native SKU app. |
| Telecommunications Advanced | 2.4.1 | Maintainence only. |
| Telecommunications Foundation | 2.4.1 | Maintenance only. |
| Telecommunications Prime | 2.4.1 | Maintenance only. |
| Telecommunications, Media and Technology - Advanced | 1.0.13 | AI Native SKU plugin. |
| Telecommunications, Media and Technology - Foundation | 1.0.15 | SKU Application Plugin - No code delievered. |
| Telecommunications, Media and Technology - Prime | 1.0.15 | Its AI native SKU app. |
| Third-party Risk Management Advanced | 23.1.0 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| Third-party Risk Management Professional Plus | 23.1.0 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| TSOM - Advanced | 3.0.5 | There are no specific features on agentic AI part added to TSOM as part of this release. |
| TSOM - Prime | 3.0.5 | No AI related changes or new features. |
| UI Generation | 29.2.14 | --- AI Generated Release Notes ---. Changed Default LLM model for UI Generation updated to third-party provider. The system now uses a third-party large language model (LLM) as the default for UI Generation skills, replacing the previous default. This change applies to all relevant workflows and configurations. "Now Assist" renamed to "ServiceNow Otto" in Australia region. All UI references and plugin names have been updated to reflect the new branding, and these changes are now available in the Australia region through a minor release. |
| Unified Security Exposure Management (USEM) - Advanced | 2.3.0 | Dependencies updates. No new features for this release. |
| Unified Security Exposure Management (USEM) - Foundation | 2.3.0 | Dependencies updates. No new features for this release. |
| Unified Security Exposure Management (USEM) - Prime | 2.3.0 | Dependencies updates. No new features for this release. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 33. New or updated applications]

{#na-suite-rn-2026-10-08__entry__13626}

| App name | Version number | Last updated |
|-|-|-|
| Agentic Contact Center for Banking | 1.4.5 | 2026-09-04 |
| Agentic Contact Center for Insurance | 1.3.3 | 2026-09-04 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Discovery | 3.2.2 | 2026-09-10 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.6.0 | 2026-09-10 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.3 | 2026-09-10 |
| AI Authoring for Catalog Builder | 8.0.3 | 2026-09-10 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI Platform skills | 3.2.2 | 2026-09-10 |
| AI Search RAG | 7.0.3 | 2026-09-10 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.10 | 2026-09-10 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| APO - Foundation | 2.0.0 | 2026-09-10 |
| APO - Prime | 2.0.0 | 2026-09-10 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Change Management AI Orchestrator | 1.0.4 | 2026-09-10 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.3 | 2026-09-10 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.1.4 | 2026-09-10 |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Operations Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Prime | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Prime | 1.0.7 | 2026-09-10 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.3.0 | 2026-09-10 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | 2026-09-10 |
| Enterprise Data Transform | 1.0.2 | 2026-09-10 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.1.0 | 2026-09-10 |
| Finance and Procurement - Foundation | 2.0.0 | 2026-09-10 |
| Finance and Procurement - Prime | 2.0.0 | 2026-09-10 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Flow troubleshooting agent | 1.0.12 | 2026-09-10 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSM - Advanced | 2.1.2 | 2026-09-10 |
| FSM - Foundation | 2.1.2 | 2026-09-10 |
| FSM Scheduling AI Agent Collection | 2.0.4 | 2026-09-10 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| HCLS - Advanced | 3.2.0 | 2026-09-10 |
| HCLS - Foundation | 3.1.0 | 2026-09-10 |
| HCLS - Prime | 3.1.0 | 2026-09-10 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Graph Affinity Signals | 1.0.1 | 2026-09-10 |
| Manage Invoice Operations | 1.3.0 | 2026-09-10 |
| Manage Order Operations | 2.2.0 | 2026-09-10 |
| Metadata Search | 1.2.1 | 2026-09-10 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Notifications Email Agents | 3.0.2 | 2026-09-10 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 23.0.1 | 2026-09-10 |
| Operational Sustainability Management Prime | 23.0.3 | 2026-09-10 |
| OT Asset Management Advanced | 2.0.1 | 2026-09-10 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| PA AI Tools | 1.0.4 | 2026-09-10 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.3.1 | 2026-09-10 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.14 | 2026-09-10 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Sales Development AI Agents | 1.0.12 | 2026-09-10 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.10 | 2026-09-10 |
| Security Incident Response - Foundation | 1.0.10 | 2026-09-10 |
| Security Incident Response - Prime | 1.0.10 | 2026-09-10 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 2026-09-10 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.1.1 | 2026-09-10 |
| ServiceNow Otto for Code | 28.5.32 | 2026-09-10 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.11 | 2026-09-10 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | 2026-09-10 |
| ServiceNow Otto for Error Framework | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Field Service Management | 11.1.2 | 2026-09-10 |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | 2026-09-10 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.3 | 2026-09-04 |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | 2026-09-10 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | 2026-09-10 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 4.1.5 | 2026-09-10 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | 2026-09-10 |
| ServiceNow Otto for Retail Service Management | 1.6.0 | 2026-09-10 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | 2026-09-10 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | 2026-09-10 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.11 | 2026-09-18 |
| SLO - Foundation | 2.0.2 | 2026-09-10 |
| SLO - Prime | 2.0.0 | 2026-09-10 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 2.0.0 | 2026-09-10 |
| SPO - Prime | 2.0.0 | 2026-09-10 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.3.0 | 2026-09-10 |
| Strategic Portfolio Management - Prime | 1.2.0 | 2026-09-10 |
| Summarization for Order Management | 2.2.4 | 2026-09-10 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Threat Intelligence Security Center - Advanced | 3.3.1 | 2026-09-10 |
| TNI - Advanced | 2.3.0 | 2026-09-10 |
| TNI and DCNAM AI Content Collection | 2.3.0 | 2026-09-10 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
[Table 34. Application versions carried forward (no changes)]

## Suite version 30.0.20261008 - Brazil Patch 0 (Early Availability)

{#na-suite-rn-2026-10-08__entry__14286}

| App name | Version number | Release notes |
|-|-|-|
| AI features for Deal Registration | 1.0.3 | Changed: Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registration submissions. |
| AI Specialists for HR Service Delivery | 1.0.0 | This release contains - L1 HR Service Desk AI specialist with following capabilities: * Assignment: Add HR L1 AI Specialist to existing or new HR assignment groups, and cases routed to those groups are picked up by it. * Triage: Predicts the HR service on each HR Case and auto-transfers the case to the predicted service when confidence is above your configured threshold. * Investigation: Runs grounded search over your HR knowledge bases, catalog items and similar past cases before proposing a resolution. * Modes: Works autonomously, responding to employees in 'autonomous' mode if confident, or in 'supervised mode' , where an HR agent reviews every draft before it is sent , based on configuration. * Communication and closure: L1 shares its analysis to work notes and resolution notes, and closes the case once the employee accepts , in autonomous mode. On rejection, or when no resolution is found, it unassigns itself and escalates to configured escalation group. Measurement: The out-of-the-box Performance tab shows autonomous mode KPIs : Resolution rate (Count) ; Resolution rate (%) ; Mean time to resolution ; L1 HR Specialist Handled All HR cases outcomes ; L1 HR Specialist Handled All HR cases Reasons for reassignment ; L1 HR Specialist handled cases that required a follow-up (%). |
| Collaborative Work Management - Advanced | 2.2.2 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| Contract Management Pro - Prime | 1.0.23 | Changed Contract Management Pro - Prime now uses the latest versions of its dependent applications for the October 2026 release. Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| HR Service Delivery Implementation Agents | 2.1.0 | New * Policy to HR Service AI Agent: Upload an HR policy document (PDF or Word) and the agent drafts a new HR Service from it. * Configure HR Service Builder with Now Assist: HR admins can use AI agents from the Configuration Console to set up HR Services. * Manage Platform navigation entry: The Implementation Agent now appears under Admin Center's renamed "Manage Platform" tab, in the Setup and Manage Products section. |
| Intelligent Approvals | 3.1.8 | Fixed Fixed defects. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITSM - Advanced | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Foundation | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Prime | 2.4.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Graph | 8.3.4 | Fixed few defects related to telemetry. |
| Legal Service Delivery - Prime | 1.0.18 | Changed Legal Service Delivery - Prime now uses the latest versions of its dependent platform applications for the October 2026 release. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow Otto for Advanced Approval Management | 1.3.0 | * Minor defect fix. * Renamed app to ServiceNow Otto for Advanced Approval Management. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.1.0 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| ServiceNow Otto for Contract Management Pro | 2.6.1 | Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| UI Generation | 30.0.6 | This release renames Now Assist for UI generation to ServiceNow Otto for UI generation. This is a naming and terminology update only - Experience Generation, Event Handler Generation, Dynamic Window / Conversational Help, Data Binding Generation, and Client Script Summarization are unchanged in functionality, with only naming and UI text updated to reflect the ServiceNow Otto brand. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 35. New or updated applications]

{#na-suite-rn-2026-10-08__entry__14370}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.6.4 | 2026-09-10 |
| Access Analysis AI Agents | 1.0.4 | 2026-09-10 |
| Agentic Contact Center for Banking | 2.1.0 | 2026-09-10 |
| Agentic Contact Center for Insurance | 2.1.0 | 2026-09-10 |
| AI Admin Center | 6.0.9 | 2026-10-01 |
| AI Admin Hub | 10.3.4 | 2026-09-10 |
| AI Agent Advisor | 1.4.5 | 2026-09-10 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.12.3 | 2026-09-10 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.21 | 2026-09-10 |
| AI Agents for Discovery | 3.2.2 | 2026-09-10 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Enterprise | 1.0.1 | 2026-09-10 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 2.5.0 | 2026-09-10 |
| AI Agents for HR Service Delivery | 7.3.1 | 2026-09-10 |
| AI Agents for ITAM | 5.0.0 | 2026-09-10 |
| AI Agents for Meetings | 1.0.10 | 2026-09-10 |
| AI Agents for Retail Service Management | 2.0.0 | 2026-09-10 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.2.2 | 2026-09-10 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.2.1 | 2026-09-10 |
| AI Agents for Universal Request | 1.1.3 | 2026-09-10 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.3.5 | 2026-09-10 |
| AI Authoring for Catalog Builder | 8.0.3 | 2026-09-10 |
| AI Control Tower for Enterprise AI Foundation | 1.9.2 | 2026-09-10 |
| AI Control Tower for ServiceNow Otto | 7.0.3 | 2026-09-10 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Data Kit | 9.0.4 | 2026-09-10 |
| AI Desktop Actions | 6.0.0 | 2026-09-10 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI for document designer | 23.0.3 | 2026-09-10 |
| AI Help Framework | 2.0.2 | 2026-09-10 |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.1 | 2026-09-10 |
| AI Platform skills | 3.2.2 | 2026-09-10 |
| AI Search RAG | 7.0.3 | 2026-09-10 |
| AI Skill Kit | 10.0.5 | 2026-09-10 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.10 | 2026-09-10 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.5 | 2026-09-10 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| Alert Assist | 3.12.2 | 2026-09-10 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 2.0.0 | 2026-09-10 |
| APO - Prime | 2.0.0 | 2026-09-10 |
| App Engine - Prime | 30.1.1 | 2026-09-10 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.1.2 | 2026-09-10 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Autonomous Engineer | 30.0.0 | 2026-09-10 |
| Build Agent Premium | 1.6.0 | 2026-09-10 |
| Business Continuity Management Advanced | 2.0.3 | 2026-09-10 |
| Business Continuity Management Foundation | 2.0.3 | 2026-09-10 |
| Care Team Operations AI agent collection | 2.1.1 | 2026-09-10 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Chat Recommendation | 1.9.1 | 2026-09-10 |
| Chat Summarization for Virtual Agent | 1.12.7 | 2026-09-10 |
| Cloud Cost Management Advanced | 1.0.0 | 2026-09-10 |
| CMDB MCP Server | 2.0.0 | 2026-09-10 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Content Understanding | 7.1.4 | 2026-09-10 |
| Conversation Evaluator | 3.2.1 | 2026-09-10 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 12.0.7 | 2026-09-10 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.3 | 2026-09-10 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.1.0 | 2026-09-10 |
| Custom App Record Summarization | 30.1.1 | 2026-09-10 |
| Customer Service Management AI agent collection | 7.0.1 | 2026-09-10 |
| Customer Service RMA AI Agents | 1.1.4 | 2026-09-10 |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Operations Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Prime | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Prime | 1.0.7 | 2026-09-10 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.3.0 | 2026-09-10 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.5.1 | 2026-09-10 |
| Employee Slate (built for Now Assist) | 1.4.4 | 2026-09-10 |
| Enhanced Features for IRM Enterprise | 23.0.1 | 2026-09-10 |
| Enhanced Features for IRM Professional | 23.0.2 | 2026-09-10 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | 2026-09-10 |
| Enterprise Data Transform | 1.0.2 | 2026-09-10 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.1.0 | 2026-09-10 |
| Finance and Procurement - Foundation | 2.0.0 | 2026-09-10 |
| Finance and Procurement - Prime | 2.0.0 | 2026-09-10 |
| Financial Services Operations AI agent collection | 5.1.1 | 2026-09-10 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 30.0.10 | 2026-09-10 |
| Flow Summarization | 30.0.5 | 2026-09-10 |
| Flow troubleshooting agent | 1.0.12 | 2026-09-10 |
| Form data collector | 3.1.1 | 2026-09-10 |
| FSM - Advanced | 2.1.2 | 2026-09-10 |
| FSM - Foundation | 2.1.2 | 2026-09-10 |
| FSM Scheduling AI Agent Collection | 2.0.4 | 2026-09-10 |
| FSO - Advanced | 2.1.0 | 2026-09-10 |
| FSO - Foundation | 2.1.0 | 2026-09-10 |
| FSO - Prime | 2.1.0 | 2026-09-10 |
| Generative AI Controller | 15.0.3 | 2026-09-10 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 23.0.5 | 2026-09-10 |
| GRC Shared GenAI | 23.0.2 | 2026-09-10 |
| Group-Action Framework | 8.0.6 | 2026-09-10 |
| Hardware Asset Management - Advanced | 1.0.11 | 2026-09-10 |
| Hardware Asset Management - Prime | 1.0.13 | 2026-09-10 |
| HCLS - Advanced | 3.2.0 | 2026-09-10 |
| HCLS - Foundation | 3.1.0 | 2026-09-10 |
| HCLS - Prime | 3.1.0 | 2026-09-10 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Voice AI Agents | 2.3.14 | 2026-09-10 |
| HRSD - Advanced | 2.2.5 | 2026-09-10 |
| HRSD - Foundation | 2.2.5 | 2026-09-10 |
| HRSD - Prime | 2.2.5 | 2026-09-10 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Insights Clustering Utils | 3.4.1 | 2026-09-10 |
| Integrated Risk Management Advanced | 23.0.1 | 2026-09-10 |
| Integrated Risk Management Foundation | 23.0.0 | 2026-09-10 |
| Integrated Risk Management Prime | 23.0.1 | 2026-09-10 |
| IRM Compliance GenAI | 23.0.3 | 2026-09-10 |
| IRM Risk GenAI | 23.0.2 | 2026-09-10 |
| IT Service Management | 3.3.1 | 2026-09-10 |
| IT Service Management Advanced | 3.3.1 | 2026-09-10 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.5 | 2026-09-10 |
| ITOM - Prime | 1.2.2 | 2026-09-10 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.26.5 | 2026-09-10 |
| Knowledge Graph Affinity Signals | 1.0.1 | 2026-09-10 |
| LEAP | 4.3.1 | 2026-09-10 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.3.0 | 2026-09-10 |
| Manage Order Operations | 2.2.0 | 2026-09-10 |
| Manufacturing Commercial Operations Advanced | 3.1.0 | 2026-09-10 |
| Manufacturing Commercial Operations AI agents collection | 4.2.0 | 2026-09-10 |
| Manufacturing Commercial Operations Foundation | 3.1.0 | 2026-09-10 |
| Manufacturing Commercial Operations Prime | 3.1.0 | 2026-09-10 |
| MCP for Strategic Portfolio Management | 1.4.0 | 2026-09-10 |
| Metadata Search | 1.2.1 | 2026-09-10 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.4.4 | 2026-09-10 |
| Model Context Protocol Server | 1.8.0 | 2026-09-10 |
| Notifications Email Agents | 3.0.2 | 2026-09-10 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 6.0.7 | 2026-09-10 |
| observ-ai-agents-app | 6.3.1 | 2026-09-10 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 23.0.1 | 2026-09-10 |
| Operational Sustainability Management Prime | 23.0.3 | 2026-09-10 |
| OT Asset Management Advanced | 2.0.1 | 2026-09-10 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| PA AI Tools | 1.0.4 | 2026-09-10 |
| Platform AI Agents and Skills | 14.0.10 | 2026-09-10 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.3.1 | 2026-09-10 |
| Privacy Management Advanced | 23.0.2 | 2026-09-10 |
| Privacy Management Prime | 23.0.2 | 2026-09-10 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 2.0.4 | 2026-09-10 |
| Query Generation | 6.3.1 | 2026-09-10 |
| Query Orchestrator | 2.1.3 | 2026-09-10 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.14 | 2026-09-10 |
| Recommended Actions for Security Operations | 2.3.6 | 2026-09-10 |
| RSM - Advanced | 2.0.0 | 2026-09-10 |
| RSM - Foundation | 2.0.0 | 2026-09-10 |
| RSM - Prime | 2.0.0 | 2026-09-10 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.8 | 2026-09-10 |
| Sales and Order Management for Technology Provider - Prime | 1.0.7 | 2026-09-10 |
| Sales and Order Management for Telecommunications - Advanced | 2.3.2 | 2026-09-10 |
| Sales and Order Management for Telecommunications - Prime | 2.3.2 | 2026-09-10 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.7 | 2026-09-10 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.9 | 2026-09-10 |
| Sales Development AI Agents | 1.0.12 | 2026-09-10 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.10 | 2026-09-10 |
| Security Incident Response - Foundation | 1.0.10 | 2026-09-10 |
| Security Incident Response - Prime | 1.0.10 | 2026-09-10 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow AI Lens | 8.1.1 | 2026-09-10 |
| ServiceNow Otto Agents for requestor | 3.7.6 | 2026-09-10 |
| ServiceNow Otto AI Agents | 9.0.11 | 2026-09-18 |
| ServiceNow Otto AI web agent | 33.0.3 | 2026-09-10 |
| ServiceNow Otto context menu | 3.9.2 | 2026-09-24 |
| ServiceNow Otto Conversational Data Collection | 10.2.22 | 2026-09-10 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 2026-09-10 |
| ServiceNow Otto for AI Control Tower | 24.0.4 | 2026-09-10 |
| ServiceNow Otto for AI Search | 18.0.5 | 2026-09-10 |
| ServiceNow Otto for AIRC | 23.0.1 | 2026-09-10 |
| ServiceNow Otto for App Engine | 30.1.1 | 2026-09-10 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.1.1 | 2026-09-10 |
| ServiceNow Otto for Cloud Cost Management | 1.0.0 | 2026-09-10 |
| ServiceNow Otto for Code | 28.5.32 | 2026-09-10 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.4.1 | 2026-09-10 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for Creator | 30.0.1 | 2026-09-10 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 15.0.1 | 2026-09-10 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.11 | 2026-09-10 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | 2026-09-10 |
| ServiceNow Otto for Error Framework | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Field Service Management | 11.1.2 | 2026-09-10 |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | 2026-09-10 |
| ServiceNow Otto for Financial Services Operations (FSO) | 4.1.1 | 2026-09-10 |
| ServiceNow Otto for Hardware Asset Management | 5.0.1 | 2026-09-10 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.5.2 | 2026-09-10 |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | 2026-09-10 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Impact | 6.0.6 | 2026-09-10 |
| ServiceNow Otto for Integrated Risk Management | 23.0.4 | 2026-09-10 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.4 | 2026-09-10 |
| ServiceNow Otto for Knowledge Management | 31.6.6 | 2026-09-10 |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | 2026-09-10 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 4.2.0 | 2026-09-10 |
| ServiceNow Otto for Operational Sustainability | 23.0.1 | 2026-09-10 |
| ServiceNow Otto for Opportunity Management | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Order Management | 2.3.3 | 2026-09-10 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 13.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Advanced | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Foundation | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Platform Prime | 3.0.1 | 2026-09-10 |
| ServiceNow Otto for Privacy Management | 23.0.2 | 2026-09-10 |
| ServiceNow Otto for Process Mining | 4.1.5 | 2026-09-10 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.3 | 2026-09-10 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | 2026-09-10 |
| ServiceNow Otto for Retail Service Management | 2.0.0 | 2026-09-10 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.3.3 | 2026-09-10 |
| ServiceNow Otto for Sales Automation | 1.1.7 | 2026-09-10 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.5.2 | 2026-09-10 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.2.0 | 2026-09-10 |
| ServiceNow Otto for Setup | 5.0.20 | 2026-09-10 |
| ServiceNow Otto for Setup Core | 4.0.20 | 2026-09-10 |
| ServiceNow Otto for Smart Assessment Engine | 23.0.6 | 2026-09-10 |
| ServiceNow Otto for Software Asset Management (SAM) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.11.0 | 2026-09-10 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | 2026-09-10 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.3.1 | 2026-09-10 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.15 | 2026-09-10 |
| ServiceNow Otto for Third-Party Risk Management | 23.0.5 | 2026-09-10 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | 2026-09-10 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 3.0.0 | 2026-09-10 |
| ServiceNow Otto for Virtual Agent | 22.0.18 | 2026-10-01 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for Voice Agents | 6.0.5 | 2026-09-10 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.11 | 2026-09-18 |
| SLO - Foundation | 2.0.2 | 2026-09-10 |
| SLO - Prime | 2.0.0 | 2026-09-10 |
| Software Asset Management AI Advanced | 2.5.0 | 2026-09-10 |
| Software Asset Management AI Prime | 2.5.0 | 2026-09-10 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 2.0.0 | 2026-09-10 |
| SPO - Prime | 2.0.0 | 2026-09-10 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.3.0 | 2026-09-10 |
| Strategic Portfolio Management - Prime | 1.2.0 | 2026-09-10 |
| Summarization for Order Management | 2.2.4 | 2026-09-10 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Technology Advanced | 1.0.12 | 2026-09-10 |
| Technology Foundation | 1.0.15 | 2026-09-10 |
| Technology Prime | 1.0.12 | 2026-09-10 |
| Telecommunications Advanced | 2.3.1 | 2026-09-10 |
| Telecommunications Foundation | 2.3.1 | 2026-09-10 |
| Telecommunications Prime | 2.3.1 | 2026-09-10 |
| Telecommunications, Media and Technology - Advanced | 1.0.11 | 2026-09-10 |
| Telecommunications, Media and Technology - Foundation | 1.0.13 | 2026-09-10 |
| Telecommunications, Media and Technology - Prime | 1.0.11 | 2026-09-10 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 23.0.3 | 2026-09-10 |
| Third-party Risk Management Professional Plus | 23.0.3 | 2026-09-10 |
| Threat Intelligence Security Center - Advanced | 3.3.1 | 2026-09-10 |
| TNI - Advanced | 2.3.0 | 2026-09-10 |
| TNI and DCNAM AI Content Collection | 2.3.0 | 2026-09-10 |
| TSOM - Advanced | 2.3.0 | 2026-09-10 |
| TSOM - Prime | 2.3.0 | 2026-09-10 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
[Table 36. Application versions carried forward (no changes)]

## Suite version 30.1.20261008 - Brazil Patch 1

{#na-suite-rn-2026-10-08__entry__15531}

| App name | Version number | Release notes |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.7.2 | New Configurable action buttons in the "Ready for Review" state that enable Business Units to define context-specific next steps instead of a generic "Post It" button. Fixed * UI Actions created from AI Agent Studio are no longer set with protection policy = protected. * AIEX endpoints are now accessible to snc_external and snc_internal users. * Engagement Experience now displays the actual prompt text instead of the "New message" placeholder. * The ServiceNow Otto panel opens according to the user's preference. * The IPE Feedback/State Filter popover panel aligns correctly on UI16. |
| AI Admin Center | 6.1.6 | New features. * First release of AI Admin Center using the next generation Lux application experience and design system. * Instance health creates a consolidated view of AI plug-in installation and health tracking with integration back into Application Manager. * Upgrade planning analyzes your current instance against a targeted upgrade version allowing you to see what may be changed or impacted during the updgrade process. It covers areas such as new and deprecated features, impacts to customizations, and application compatibility changes all from one place. * Intent management enables creation and association of your AI agents to intents for better traceability, reporting, and case management. * System property registry provides an admin-facing view into AI related system properties, their descriptions, and current value. It enables transparency and better self-discovery of current config settings impacting AI on the instance. * Assist consumption analytics allows you to track and manage your AI usage. It supports views by asset type, usage bands, and user-attributed department. * Self-service troubleshooting conversational experience, including issue classification, diagnosis, and recommended remediation for core AI admin use cases. Other. * Minor enhancements to existing capabilities related to AI Agent Advisor and settings. * Minor defect fixes. |
| AI Admin Hub | 10.4.5 | * One Step Skill Activation for Out of the Box Skills. * Model Provider Selection Enhancements (version lifecycle management, impact summary, version status tracking, change history, improved role based access). * Notification alerts for model versions. * Defect fixes. |
| AI Agent Advisor | 1.5.0 | New: New frontend design for LitJS/LUX, ServiceNow's new AI UX experience. Changed: Automation Discovery now runs at the start of every pipeline execution instead of on a weekly schedule, so newly created or installed agents/tools are available for matching immediately.- Existing Automations table performance improved via server-side pagination. - Execution summary now includes execution IDs (sys_trigger / syslog_transaction) for easier troubleshooting.- Intent Library entries now name the intent as the user's request rather than a generic topic (e.g., "gift card refund" _ "request gift card refund"). - Added support for new models. Fixed: Existing Automations table no longer omits installed tools that were matched during opportunity analysis.- Scheduled pipeline jobs that are interrupted (transaction killed/aborted) now resume automatically instead of failing with "another execution is in progress."- Custom Table ACL checks are now idempotent, preventing the repeated security-cache flushes a customer case flagged. Removed: Nothing removed in this release. |
| AI Agents for AIOps | 1.13.3 | New Model naming conventions updated - AI model references now follow the latest ServiceNow naming standards, improving consistency across the Autonomous Operator workflow. Fixed * Closed a gap that allowed authenticated internal users to trigger the AMR-filter sync job without an independently verifiable role gate. * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical/major percentage thresholds. |
| AI Agents for Customer Success Management | 2.7.22 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI Agents for Enterprise | 1.1.0 | The new Gemma model is now supported for the Now LLM Provider for the Model Category and Model Classification Skills. |
| AI Agents for Health and Safety | 1.4.3 | New Health and Safety users with both legacy Pro Plus and AI-Native SKUs can access AI agentic workflows. The entitlement check recognizes AI-Native subscriptions, enabling access to Health and Safety incident summarization and related agentic features for eligible accounts. Fixed The Health and Safety agentic workflow triggers correctly after an incident is assigned to a user. |
| AI Agents for Health Log Analytics | 2.7.2 | Changed Internal naming conventions have been updated for improved consistency across the product. |
| AI Agents for HR Service Delivery | 7.4.3 | --- AI Generated Release Notes ---. New HR L1 AI Specialist can now predict and transfer HR cases based on high-confidence AI and LLM predictions. Cases are automatically transferred to the predicted HR Service when confidence exceeds the threshold, and worknotes are updated with recommendations. If confidence is low, the specialist continues resolution and logs recommendations. Admins can configure automatic case transfer and prediction thresholds. The "Classify and Assign" section now allows configuration of fields to predict and the confidence threshold for automatic transfer. HR L1 AI Specialist uses indexed sources for service prediction. Predictions leverage both HR Cases and HR Service as indexed sources, improving accuracy and coverage. LLM prompt-based prediction is now supported. The system implements LLM prompts for skill-based and script-based predictions, enhancing the AI Specialist's ability to recommend services. Search Application for HR AIS Search Config is available. HR L1 AI Specialists can test search sources on HR Service and HR Case, ensuring accurate configuration and results. Unified Feature Flag Rollout Strategy enables controlled activation of AI Specialist features. Admins can manage feature availability for HR L1 AI Specialist and its template, with sandbox testing and sequencing for customer rollout. Golden data evaluation for prediction and transfer is established. Prediction accuracy is measured using curated datasets, with ongoing evaluation and tuning for best results. Model proxy for Azure OpenAI endpoints is implemented for evals. The eval suite now supports a local proxy for Azure OpenAI, enabling tool_calls and matrix-based client/model selection without direct Azure access. Automation of Zero Touch Service Desk (ZTSD) functional flow is introduced. The ZTSD workflow is now automated, streamlining case handling. Changed Prediction prompts and logic have been fine-tuned for clarity and accuracy. Users experience improved guidance and outcomes from prediction features, with enhanced prompt generation and evaluation logic. Transfer flow is modularized and worknotes are updated with AI fields. After transfer, the ZTSD flow stops on the current case, and worknotes reflect AI-driven updates. Classify and Assign UI and configurations have been revisited and aligned with ITSM templates. Unused UI variables are removed, writeRoles and readRoles are updated for relevant configurations, and dropdowns now restrict selection to HR Service only. The autosubmitcatalog configuration is implemented, and automaticcasetransfer defaults to false. Testing environments for DARE and predict/transfer functionality are validated. Test results are available for both DARE and prediction/transfer workflows. Fixed Predict Services and Transfer HR Case workflow has been corrected to no longer prompt users for sys_id input when the HR Case number is already provided. |
| AI Agents for ITAM | 5.1.0 | * Mixed AI Native SKU scenarios now work reliably, eliminating previous conflicts and errors. * Third-party LLM model integration is now fully compatible, expanding your AI model options. |
| AI Agents for Meetings | 1.0.11 | Security fixes are released as Multiple root Virtual Agent topics with no role restriction let any authenticated user read or write arbitrary meeting, risk, touchpoint and email draft record. |
| AI agents for SLO | 2.3.1 | Fixed * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. |
| AI Agents for Talent | 6.1.0 | No Major Changes. |
| AI Agents for Telecommunications, Media and Technology | 6.3.2 | Defect fixes. |
| AI Agents for Workplace Service Delivery | 3.3.12 | New Changed Fixed Improved translation used within the AI Agents. |
| AI Analytics | 5.4.3 | New Custom Metrics: Admins can now define custom deflection metrics and configure deflection logic. The Custom Metric page in the Ai Admin Center introduces admin-configurable definitions, condition builder, and test-against-live-data functionality. Assistants can be mapped to custom or default definitions, and admins can activate or deactivate custom definitions with automatic reassignment to default. * Assist Consumption: Assist consumption analytics is now available in a dedicated overview page. Users can monitor total assist consumption at instance and department levels, and view users grouped by assist consumption bands. New widgets display department-by-day breakdowns and band trends over a rolling 90-day window. * Enhanced performance analytics dashboards: Performance analytics enhancements provide consolidated KPI cards and expanded skill metrics. The overview page now includes KPI cards categorized by skills, AI agent, and assistant. The Performance tab for skills displays new KPIs such as total skill execution, daily skill execution, average daily unique users, and department usage comparisons. Changed Fixed Defects. |
| AI Control Tower for Enterprise AI Foundation | 1.9.5 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Secure New AI Security Operator role - lets teams delegate agent containment (deactivate/reinstate) without granting full AI Steward access. Changed * Smarter Overview recommendations - "Your top recommendations" now ranks agents by critical security events (with agent name, event count, and threat categories); Overview and Post-runtime event lists are now consistent with each other. * On the Overview tab, the Access issues detailed view includes a description that explains each access issue in plain language - identifying the agent, the operation, the resource, and the denial count. * On the Runtime tab, Sensitive data metrics are shown for ServiceNow AI systems in a domain-separated instance. * In Settings \> Rules and templates \> Security , the default values for Sampling rate and Max skill calls have changed on the External AI systems tab to help ensure efficient, predictable analysis. If you're upgrading, your Sampling rate and Max skill calls are updated to the new defaults. Your Detection enabled setting for each metric isn't affected. After upgrading, check your Sampling rate and Max skill calls settings and adjust if needed. Fixed * In Policies, AWS Bedrock block and unblock actions fail without an error message when they don't succeed. (PRB2077055). * After navigating to the Security page, tabs from the previous page were sometimes still shown until the page was refreshed. (PRB2063965). * Selecting View source record from a security event's source log opened the underlying trace record directly, instead of the related page in Monitoring \> Traces. (PRB2075468). * In the legacy UI experience, some users couldn't see the Security and Privacy tab. (PRB2090102). * Security fixes. Removed The base system Traceloop Warehouse HTTPS connection (sn_ai_security.Traceloop_API alias) is removed. If you're upgrading and use Traceloop-based external AI metrics, create a new HTTPS connection under that alias and re-create your credential with connection URL https://api.traceloop.com. (PRB2071152). Monitor Changed * Go directly to the traces where a mismatch was detected from the AI agent usage deviates from declared purpose recommendation. Previously, the recommendation opened the parent asset record. * A new recommendation groups AI agent quality and safety score drops by severity level, so related drops across multiple assets appear on a single card rather than one card per asset. * Monitor agentic AI performance over time using new filter options in the Monitor agent activity chart. View the top five lowest performing metrics, top five highest performing metrics, or view performance for a specific metric in the chart. * View a list of lowest scoring metrics and the LLM judge's reasoning in the Quality and Safety score cards on the Session details page. * Toggle between input and output when viewing trace details. * Widget customization capability support across ALL AICT pages. Measure New * Sub-vendor AI costs: Set a rate for a specific service from an integrated vendor, such as an agent platform. The sub-vendor rate takes precedence over the vendor rate. The vendor rate applies to any usage that doesn't have a sub-vendor rate. * Subscription AI costs: Record per-seat subscription costs for integrated and non-integrated vendors. Specify the number of licensed seats, the cost per seat, and the contract dates. Optionally, add a one-time setup fee and distribute it over a set number of months so that it's included in the estimated monthly cost. Changed Assign costs to specific services from integrated vendors. Include per-seat subscription costs in AI cost tracking. For full details, see AI Control Tower release notes. |
| AI Control Tower for ServiceNow Otto | 7.1.1 | See release notes for AI Control Tower for Enterprise AI Foundation. |
| AI Data Kit | 9.1.3 | New Create ground truth datasets directly within Data Kit through the Create Labelling Project flow, without requiring a Skill Kit routing path. Update Improved synthetic data generation for Voice Agent Evals Support, including a higher domain limit, input sanitization, and record-count accuracy fixes. |
| AI Desktop Actions | 7.0.0 | New * Enable the setting to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable action blocks. * AI-powered search automatically suggests matching desktop actions based on your current task. |
| AI features for Deal Registration | 1.0.3 | Changed Enhanced product offering capture in the submission Agent. Fixed: Resolved an Access Control Issue (ACL) on the Brazil platform that was blocking deal registartion submissions. |
| AI for document designer | 23.1.2 | New Added support for Non - AI Native SKU. |
| AI Help Framework | 2.0.5 | * Changed: Enabled support for Zurich release. * Fixed: Fixed an issue where nudge-related lists were not displayed on the corresponding parent records. |
| AI Native Experience for AI Control Tower - ServicenowAI | 4.0.4 | AI Control Tower adds new capabilities across discovery, governance, security, monitoring, and measurement of AI usage. Inventory and Discovery Shadow AI Discovery New * Details about the AI service detected, including models used, users, departments, devices, and event data. * Guidance on unknown users/devices. * End-user input surfaced for AI services detected via ACC. * Ability to turn off this UI for data protection. * Block capability for departments using an AI service detected via ACC. Changed Lifetime aggregations are limited to 3 years. Govern New AI and Data Marketplace : Streamline the request process for business users by allowing them to select from already approved use cases and models, reducing friction and complexity in submitting requests. Secure New AI Security Operator role - lets teams delegate agent containment (deactivate/reinstate) without granting full AI Steward access. Changed * Smarter Overview recommendations - "Top Recommendations" now ranks agents by critical security events (with agent name, event count, threat categories) instead of mixing in the raw events list; Overview and Post-runtime event lists are now consistent with each other. * Four customer-reported bugs fixed - stale tabs after navigation, "View source record" misrouting to raw trace data, a hidden Security and Privacy tab in the legacy UI, and silent AWS Bedrock block/unblock failures. * Action required on upgrade: the base Traceloop Warehouse connection is removed - customers using Traceloop-based external AI metrics must recreate the connection and credential; sampling-rate/max-skill-call defaults also reset (existing Detection-enabled settings are untouched). Monitor Changed * Arc dependency - Discover and Evaluate Arc traces at Asset Level for assets categorized as 'Agentic Client'. * Tools discovery and evaluation. * UI design enhancements for metric line graph and session details page. * Arc-Mosaic dependency to support InstanceInfoAPI. * TL insights enhancements (Group insights to reduce the noise). * Update EvalPurposeUsage(Mismatch) insight to redirect to trace-level view. * Add aggregated metric insight (with categorize data) with severity-level grouping. * Widget customization capability support across ALL AICT pages. Measure New * Sub-vendor AI costs: Set a rate for a specific service from an integrated vendor, such as an agent platform. The sub-vendor rate takes precedence over the vendor rate. The vendor rate applies to any usage that doesn't have a sub-vendor rate. * Subscription AI costs: Record per-seat subscription costs for integrated and non-integrated vendors. Specify the number of licensed seats, the cost per seat, and the contract dates. Optionally, add a one-time setup fee and distribute it over a set number of months so that it's included in the estimated monthly cost. Changed Assign costs to specific services from integrated vendors. Include per-seat subscription costs in AI cost tracking. For full details, see AI Control Tower release notes. |
| AI Skill Kit | 10.1.2 | Voice Evals:1. Actionable Insights and Suggested Fixes for Voice Agent Evaluation: Users will get recommendations to improve agent performance.2. Caller Behaviour: Users can now select from five caller persona types - Good, Inconsistent, Profane, Introvert, and Disobedient - when configuring voice agent simulations, driving more realistic and varied conversational test coverage. |
| AI Specialists for HR Service Delivery | 1.0.0 | This release contains - L1 HR Service Desk AI specialist with following capabilities: * Assignment: Add HR L1 AI Specialist to existing or new HR assignment groups, and cases routed to those groups are picked up by it. * Triage: Predicts the HR service on each HR Case and auto-transfers the case to the predicted service when confidence is above your configured threshold. * Investigation: Runs grounded search over your HR knowledge bases, catalog items and similar past cases before proposing a resolution. * Modes: Works autonomously, responding to employees in 'autonomous' mode if confident, or in 'supervised mode' , where an HR agent reviews every draft before it is sent , based on configuration. * Communication and closure: L1 shares its analysis to work notes and resolution notes, and closes the case once the employee accepts , in autonomous mode. On rejection, or when no resolution is found, it unassigns itself and escalates to configured escalation group. Measurement: The out-of-the-box Performance tab shows autonomous mode KPIs : Resolution rate (Count) ; Resolution rate (%) ; Mean time to resolution ; L1 HR Specialist Handled All HR cases outcomes ; L1 HR Specialist Handled All HR cases Reasons for reassignment ; L1 HR Specialist handled cases that required a follow-up (%). |
| AI Websearch | 4.1.2 | Changed Model Upgrade - Upgraded the Gemini AI Answers model from Gemini 2.5 Flash to Gemini 3.5 Flash for answering Web Search queries. Changed the type of the AI Answers capability from Web Search to Skill to enable proper ACL enforcement from the Generative AI Controller and support deeper integrations. The Web Search capability continues to function correctly with the updated type configuration. Fixed * Fixed an issue where grounding chunks (source citations) were missing from the web search response when invoking the Web Search capability with Gemini OEM using context-aware queries. Grounding chunks with title and domain are now correctly returned in the response. * Fixed an issue where the Gemini 3.5-flash model answered obvious/general knowledge queries (e.g., "Why is the sky blue?") from parametric memory without triggering the Google Web Search tool, resulting in missing grounding chunks. The web search tool is now consistently invoked for all queries to ensure grounded responses with source citations. |
| AIOps Agentic Workforce | 2.2.8 | Fixed * Resolved an issue where authenticated internal users could read AI worker, alert-rule, and agent-config state without the intended role. * Fixed a failure in the autonomous workflow availability check when the Workforce module (and ZTSD) is not installed. * AIOps Specialist now runs on DARE (Data Access and Resilience Engine), improving data handling compliance. * Fixed a cross-scope access error on setWorkflow when the watchdog clears stuck em_gai/em_alert records. * Alert Insights no longer incorrectly reports an alert as closed when auto-close is disabled. * Corrected the "insignificant flow" logic for critical and major percentage thresholds. |
| Alert Assist | 3.13.4 | New * Alert Assist has been migrated to Fluent- The em-gai scoped app now runs on the Fluent framework. * The underlying model is switched from Now LLM to Gemma. * The gemini_small model reference is updated to gemini-3.5 to reflect the current naming. Fixed The Run Service Analysis subflow executes downstream operations with system privileges instead of the caller's identity. |
| Amazon Bedrock Spoke | 1.6.0 | Fixed Prompt caching support is now available in Chat Completion actions and subflows. Customers can configure a new "Cache Point" input within the "System" input object to enable prompt caching for generative AI workflows. |
| Analytics Generation | 4.1.21 | Changed * Made Analytics Generation application scope public. * Improved skill details page to include key benefits and skill prerequisites. |
| App Engine - Prime | 30.2.4 | Maintenance release. |
| Assist Order Management AI Agent | 2.1.5 | New capabilities include. * Generating orders from email attachments (Word, Excel, PDF). * Splitting requests (including quotes) into separate orders based on policies like location. * Generating order from zoom transcripts. * Creating/tracking follow-up action items when order ingestion cannot be completed without assistance. |
| Autonomous Engineer | 30.1.0 | New * Generate implementations from specifications with Autonomous Engineer. * Automatic test generation from plans. * New model support for Azure OpenAI GPT 5.6 Sol and Anthropic Claude on AWS Opus 5. * Test suite authoring and execution. * ATF list step support. |
| Autonomous workforce for Strategic Portfolio Management | 1.0.1 | * Introduces validation of demands against your organization's existing demand governance policies. * Adds compliance feedback that shows which policies a demand doesn't meet and why. * Adds policy-based conversion of qualifying demands into delivery work, such as projects or epics. * Applies policies consistently across all demands to reduce manual review effort. * Includes admin configuration for run triggers and the actions the specialist can take. * Logs every validation result and conversion for full auditability. |
| Build Agent Premium | 1.7.0 | New New model support Build Agent and Autonomous Engineer support the following models in the October 2026 release: Google Gemini 3.7 Flash. Additional metadata support The following metadata are now supported in Build Agent and Autonomous Engineer: * Assessments. * Database views. * Sys wizard answers. Support for SPP Build Agent and Autonomous Engineer now support regulated markets through the ServiceNow Protected Platform for Australia, the EU, and Singapore, a cloud offering that stores and processes all customer data in-country on Microsoft Azure infrastructure. Expanded support for Playbooks Build Agent and Autonomous Engineer now include the following updates to Playbook support: * Public playbooks. * Variants. * Go back to activity definition. * Golden path configuration. * Using Automation plan pills. * Image attachment support for Image to playbook generation. * Configure golden path settings and define the ideal path through decision nodes. Changed Larger input box for extended prompts The input field for Build Agent and Autonomous Engineer prompts and instructions now expands to accommodate longer text entries. |
| Business Continuity Management Advanced | 2.1.2 | Updated BCM and AI Platform apps to Oct versions. |
| Business Continuity Management Foundation | 2.1.3 | Updated BCM and AI Platform apps to Oct versions. |
| Business Continuity Management Prime | 1.0.3 | With BCM Prime, customers can create their own custom skills and agents. |
| Care Team Operations AI agent collection | 2.2.0 | New * Care Team Operations AI Assistant (chat): A dedicated Now Assist assistant scoped to Care Team Operations. It includes the Case Creation AI Agent and the "Request care team assistance" case intake use case, and its search context draws only from Care Team AI Search sources. * Care Team Operations Voice AI Assistant: A dedicated voice assistant that includes the Case Creation Voice Agent. Enhanced * Focused conversation routing: Assistant conversations route queries directly to the right care team agent or knowledge source. Unrelated catalogs, topics, and general enterprise content are not shown. * Care Team Portal assignment: Administrators can assign the Care Team AI Assistant to the Care Team Portal through Portal Properties. |
| Chat Recommendation | 1.10.0 | Configuration to add kb fields. New models. Removed LTS support. |
| Chat Summarization for Virtual Agent | 1.12.9 | * Model changes for October and removing LTS prompt configs as they are deprecated. * AIX experiences (sys_aix_experience) can now be selected from Chat summarization Admin experience. |
| Cloud Cost Management Advanced | 1.1.0 | This release introduces support for the Gemma model and refreshes component versions, upgrading Now Assist Platform Advanced to version 3.1.0 and CCM Now Assist to version 1.1.0. |
| CMDB MCP Server | 2.0.1 | Fixed Added missing tooltip descriptions to tools. |
| Collaborative Work Management - Advanced | 2.2.2 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| Common AI Framework | 2.1.1 | There are no new features included with this release. * The OneExtend Capability Definition (prompt) for the Get next steps recommendation skill is supported for Now LLM Service - Now LLM Generic. * Code coverage improvements. |
| Content Understanding | 7.2.0 | Changed * Improved page rendering performance in document intelligence UI. * Updated the models for Chat with Document in Virtual Agent, Attachment Summarization, Key Value Extraction, Table Extraction and Predefined Q and A. Gemini large now uses Gemini 3.5 Flash. |
| Contract Management Pro - Prime | 1.0.23 | Changed Contract Management Pro - Prime now uses the latest versions of its dependent applications for the October 2026 release. Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| Conversation Evaluator | 3.2.2 | Notification-type conversations have no associated interaction record. They are system notifications rather than interactive conversations. The documentation link resolves to the correct AICT documentation page. Installing the Conversation Evaluator plugin created pa_job_indicators entries with required indicators. |
| Conversation Insights | 3.2.0 | Admins can now resolve instance URLs dynamically for GCC and NSC environments. The application supports custom domain names for GCC, GCC High, and NSC instances, ensuring compatibility with government and cloud-specific deployments. Certain types of errors during conversation transcript processing have been fixed. The system now correctly handles missing message sequences and strips non-numeric values from sequence identifiers. |
| Conversational Catalog Requests | 8.1.2 | New Expanded agentic conversational support for catalog items using onLoad and onChange client scripts for dynamic behavior. Fixed Minor defect fixes. |
| Conversational Studio | 13.0.4 | New * Bulk migration of Topics to AI Agents is now supported (MAINT-only). Admins can select and migrate batches of 100+ Topics to AI Agents at once using the Topics-to-AI Agents tool. The migration workflow includes progress tracking, validation, and assignment of migrated AI Agents to Assistants, with each migration status visible and actionable. * Integrated evaluation and actionable insights for migrated AI Agents. The Topics-to-AI Agents tool now supports automated evaluation of migrated AI Agents, enabling admins to generate datasets, run evaluations, and compare quality metrics between Topics and AI Agents. Evaluation results surface dominant failure patterns, ranked by severity and frequency, with drill-down to scenario transcripts and issue explanations. * Custom severity levels for evaluation failure patterns. Users can now customize severity levels for actionable insights failure patterns across all evaluations. Severity changes are saved automatically and apply to both past and future evaluations. * Scenario drill-down and transcript access in evaluation results. Admins can view detailed scenario lists and transcripts for failed conversations, filter by detected issues, and download transcripts for further analysis. * NAP Platform Assistant support in Auto Evaluation. The NAP Platform Assistant is now available as a selectable option in the Auto Evaluation creation flow, and its evaluation results are accessible in the results screen. * Testing UI decoupled from Assistant "Active" state. The Test Assistant button is now enabled even when the Voice Assistant is not active, allowing testing at any time without requiring activation. Changed Fixed MCP Servers are now hidden from the Asset Library. MCP Server assets are no longer visible in the Asset Library and can only be accessed via the Assistant create/edit flow in a dedicated section. Users cannot modify the discoverable, visible, or promoted status of MCP Servers. |
| CPQ for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| CPQ for Manufacturing Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Cryptographic Asset Compliance | 1.1.1 | Changed Models have been updated to support AI insights generation for cryptographic assets. |
| CSM MCP Server | 1.4.6 | New 6 new GenAI tools for CSM MCP Server, featuring full enterprise security and intelligent plugin gating. These tools deploy only on instances where the com.sn.csm.gen.ai plugin is active-no setup dependencies. The tool names are: 1. Get_customer_service_cases. 2. Get_case_tasks. 3. Case_summarization. 4. Resolution_notes_generation. 5. Sentiment_analysis. 6. Activity_response. |
| CTO Voice AI Agents | 2.2.0 | New Features Care Team Operations Voice AI Assistant: A dedicated voice assistant scoped to Care Team Operations, built around the Case Creation Voice Agent. Enhanced Focused conversation routing: Voice conversations route directly to the right care team agent or knowledge source. Unrelated catalogs, topics, and general enterprise content are not shown. |
| Custom App Record Summarization | 30.2.3 | Changed Maintenance release. |
| Customer Service Management AI agent collection | 8.0.4 | New Usage of AI assist in Customer Service Management is now tracked across cases, chat, and voice, so admins can see how these features are being used. Fixed Subscription records were updated to support the Mixed AI Native SKU, so customers on that license get the correct entitlements. |
| Dynamic Guidance | 28.6.2 | New: Introduced key board shortcuts for play, pause and end Dynamic Guidance. Fixed * Fixed an issue where custom search sources added to a Dynamic Guidance search profile were not being applied. Custom sources now save correctly and return results as configured. * Resolved a certification failure caused by the scoped application referencing roles that were no longer available. The role references have been corrected so the application passes certification. * Fixed an accessibility issue where screen readers did not announce the aria labels for the transcript and pause buttons in Dynamic Guidance. These controls now expose proper labels and are announced correctly, improving support for assistive technologies. * Fixed a Dynamic Guidance installation failure on internal instances that occurred because the sn_docs 7.0.6 dependency had been withdrawn. The dependency reference has been updated so installation completes successfully. |
| EA MCP Server | 2.0.2 | New MCP for Enterprise Architecture is now generally available on the ServiceNow Store. |
| Employee Slate (built for Now Assist) | 1.5.3 | Added empty state screens and other UI updates. |
| Enhanced Features for IRM Enterprise | 23.1.0 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Enhanced Features for IRM Professional | 23.1.0 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Generative AI Controller | 15.1.2 | New: Enabled Admin's the ability to configure PII masking enforcement per capability/skill so latency-sensitive surfaces (chat, search) can bypass masking while high-risk surfaces enforce it. Fixed: Enabled AI Native Mixed SKU support - to help Enterprise/Pro functionality work seamlessly with AI native SKUs. Changed: Model lifecycle management - Model Enabled, Deprecated and Retired Models. * Enabled Gemini 3.7 Flash (for build agent use case). * Enabled Gemma 4 26B A4B IT (under Now LLM provider). * Deprecated ServiceNow SLM (Apriel) - v2.0. * Deprecated ServiceNow LLM (GPT-OSS) - v1.0. * Deprecated ServiceNow LLM (GPT-OSS Long-term Stable) - v1.0. * Deprecated ServiceNow SLM (Apriel Long-term Stable) - v1.0. * Retired Gemini 2.5 Pro. * Retired Gemini 2.5 Flash. * Retired Gemini 2.5 Flash lite. * Retired Claude Sonnet 4.5. |
| GRC Common GenAI | 23.1.3 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| GRC Shared GenAI | 23.1.1 | Changed Added support for NowLLM Gemma. Fixed Resolved AI skills inaccessibility for AI Native and Professional Plus SKUs. |
| Group-Action Framework | 8.1.0 | New * Input override queries are now available for incremental prediction workflows. Admins can customize input queries for incremental prediction, allowing tailored data processing. * Noise clustering action strategy is now implemented. Action strategy is now available for noise clustering logic, expanding clustering capabilities for more nuanced data handling. Now more BUs such as Suggested Steps ITSM, Suggested Steps CSM, ITOM LEAP can now use Noise Clustering ( recluster -1 group) and update their existing clusters. * Gemma Model available for GAF Skills. * Action Strategy now supports additional fields for clustering, allowing more flexible grouping and subgrouping configurations beyond the default source table. Changed * Incremental clustering now supports configurable hyperparameters. Admins can adjust clustering parameters in noise clustering configurations for improved control over data grouping. * Mapper batch size and parallel flow timeout are now configurable. Admins can set batch size and timeout values for mapping and reducing operations, improving workflow performance and flexibility. |
| Hardware Asset Management - Advanced | 1.0.16 | Dependency updated on ServiceNow Otto for Platform Advanced to the latest version (3.1.0). |
| Hardware Asset Management - Prime | 1.0.16 | ServiceNow Otto for Platform Prime is now updated to version 3.1.0, ensuring compatibility and access to the latest features. |
| Health and Safety - Advanced | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| Health and Safety - Foundation | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| Health and Safety - Prime | 1.0.9 | Changed Upgraded underlying AI and Health and Safety app dependencies to October release version. |
| HR Service Delivery Implementation Agents | 2.1.0 | New * Policy to HR Service AI Agent: Upload an HR policy document (PDF or Word) and the agent drafts a new HR Service from it. * Configure HR Service Builder with Now Assist: HR admins can use AI agents from the Configuration Console to set up HR Services. * Manage Platform navigation entry: The Implementation Agent now appears under Admin Center's renamed "Manage Platform" tab, in the Setup and Manage Products section. |
| HR Voice AI Agents | 2.4.1 | New Added support to Pro Plus and Enterprise SKUs. Customers with either of these SKUs will have access to voice agents regardless of Foundation, Advanced, and Prime applications. |
| HRSD - Advanced | 2.3.1 | Licensing app for Advanced SKU. |
| HRSD - Foundation | 2.3.1 | Licensing app for Foundation SKU. |
| HRSD - Prime | 2.3.1 | Licensing app for Prime SKU. |
| Insights Clustering Utils | 3.5.0 | New Gemma4 large language model is now supported for generative AI skills used by insights clustering. |
| Integrated Risk Management Advanced | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Integrated Risk Management Foundation | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Integrated Risk Management Prime | 23.1.1 | Changed Added support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| Intelligent Approvals | 3.1.8 | Fixed Fixed defects. |
| IRM Compliance GenAI | 23.1.0 | New * Implemented platform directive to support mixed AI Native SKUs. * Upgraded NowLLM to Gemma model for improved performance. |
| IRM Risk GenAI | 23.1.1 | * Update the suported model based on October release. * Added Gemma model to supported model list. |
| IT Service Management | 3.4.0 | Changed Configuration of AI agents on DARE harness AI agents for the IT service desk experience and Change Management workflows configuration now run on the DARE (Decompose, Act, Recurse and Execute) harness following backend architecture updates. |
| IT Service Management Advanced | 3.4.0 | Changed Configuration of AI agents on DARE harness AI agents for the IT service desk experience and Change Management workflows configuration now run on the DARE (Decompose, Act, Recurse and Execute) harness following backend architecture updates. |
| IT Service Management AI agent collection | 12.0.1 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience The Change AI Specialist now asks for human input only when needed, such as when: * Mandatory fields can't be auto-populated. * The risk score exceeds a threshold. * Conflicts are detected. * Policy requires approval. <!-- --> * When input is required, it asks focused questions about the specific missing information instead of presenting forms. * It explains why human input was needed. * All interactions take place in the change record's activity stream and are captured in the work notes. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Incident record experience * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. SME AI agents * When remedial action is disabled in the L1 worker configuration, the SharePoint SME AI agent now reports a diagnosis with resolution pending instead of no diagnosis. * The Zscaler SME AI agent's Action Engagement tool call no longer fails because of an invalid input format. |
| ITOM - Advanced | 1.1.7 | New AI Agents for Observability Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. AI Agent Topology Mapping Discover AI resources deployed on Microsoft Foundry (new) and Microsoft Foundry Hub: Microsoft Foundry (new) * Discovers AI Agents, Models, Prompts, and Tags. * Creates Product and Asset Models for each discovered item, with AICT populated. * Establishes relationships between Agent and Model. Microsoft Foundry Hub * Discovers AI Assistants, Prompts, Models, Hub Projects, and Tags. * Creates Product and Asset Models for each discovered item, with AICT populated. * Establishes relationships between Assistant and Model, and between Assistant and Hub Project. LEAP (Learning Enhanced Automation Platform) October 3P model support added across all LEAP skills. Gemma 4 26B A4B IT introduced as the new default NowLLM model across all seven skills. Admins can enable/configure 3P Model support. Changed Cryptographic Asset Compliance Models have been updated to support AI insights generation for cryptographic assets. AI Agents for Observability * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. AI Agent Topology Mapping Amazon Bedrock * Version is now populated in the object ID and product instance ID fields. * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\]. * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables. Microsoft Foundry (classic) * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\]. * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables. Fixed AI Agents for Service Level Objective (SLO) * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. Removed LEAP (Learning Enhanced Automation Platform) * NowLLM v2 model tier retired (llm_generic_large_v2, llm_generic_large_v2-lts, llm_generic_small_v2-lts). * Gemini large, Gemini small, and Claude Sonnet 4.5 retired Gemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. Default assignments updated accordingly. |
| ITOM - Prime | 1.2.5 | ITOM - Prime provides the following capabilities: * AIOps AI Specialist - controlled availability. * AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. * AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. * AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. * AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. * AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability. |
| ITOM AI Agents For Service Mapping | 1.4.3 | Fixed * SM MCP Server role was missing the configuration needed to include referenced roles. * Service Map name was truncated and could contain an invalid reference. * CMDB MCP Server tools were not returning the expected response for Service Mapping operations. * Service Map name was truncated to 40 characters and contained an invalid reference. * Performance issue: the "Get all application service names" tool took up to 6 seconds, exceeding the 3-second SLA. Response time now meets the SLA. |
| ITSM - Advanced | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Change quality and assessment In the Assess quality of a change request workflow * Users who launch it from the Assess quality UI action can now confirm recording the quality assessment summary. Previously the workflow kept waiting for this confirmation. * Change policy records are now retrieved correctly, so the workflow can complete. <!-- --> * The Change Quality Assessor agent now shows display names instead of internal field names in its output. * The Change Quality Assessor agent now saves internal values instead of display values to the change quality score table. * The Change Assessor agentic workflow now runs basic validation checks on the change record before running its agentic tools. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Foundation | 2.4.2 | New Incident Analyzer An agentic capability that automatically investigates new incidents and writes a summary to the incident work notes. The summary covers * What happened and the likely cause, with supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related active and historical incidents, events and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure trigger conditions, with P1 and P2 incidents as the default scope. * Sections are left out when the underlying data is not available on the instance, such as Major Incident Management or event and alert tables. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience * Create Knowledge and Edit Knowledge are now compatible with UI 26. * Fulfillers working incidents and requests in this experience can create and update knowledge articles without leaving it. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model for Now Assist for ITSM skills and agents, including self-hosted deployments. * Gemma 4 is not set as the default model. Gemma 4 replaces GPT-OSS for Guardian moderation. By default: * Guardian is on in logging-only mode for agents and conversations. * Guardian is on in blocking mode for skills. The Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Fixed Investigate and resolve ITSM incidents workflow * The workflow now runs after being duplicated to a subdomain with global scope. * Runs no longer end in a Terminated state. * The workflow no longer fails with a generic error asking the user to try again later. * The work notes tool no longer updates the wrong incident when duplicate incident numbers exist. * Output no longer leaves information out with certain model configurations. This affected Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German. * Workflow instructions now reference the same AI agent that is configured in the workflow. Incident classification and triage The Classify service and CI AI agent no longer overwrites a populated Service, Service offering, or Configuration item field on an incident. This includes cases where the agent could not read the referenced record. The out-of-box Triage and Categorize agentic workflow no longer occasionally asks the user for input. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty when the session language is Portuguese (Brazil) and Now LLM is in use. Incident record experience The Assign button in the Record Information panel in Service Operations Workspace now generates hyperlinks in its output. The Now Assist modal now reflects the Assigned to field's mandatory state after a UI policy makes the field optional. * Previously this blocked saving the form in Service Operations Workspace. * Previously the mandatory state was shown inconsistently in the native UI. <!-- --> * Bullet-point formatting in work notes no longer breaks when a field such as Assignment group is changed and the record is saved. * Incident Assist agentic workflow options now display in Japanese when the user's language is set to Japanese. * Post Incident Report generation now responds faster. |
| ITSM - Prime | 2.4.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ITSM Autonomous Workforce | 1.2.1 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM L1 AI Specialist | 1.2.2 | New * Requesters get follow-up questions for mandatory catalog variables the AI Specialist couldn't fill from the incident; once all are answered, it submits the request on their behalf. AI Admins cap the exchange via Replies before reassigning, after which the requester gets a link to a draft request with answers so far. * Requesters who submit a drafted catalog request from the AI Specialist's link have their incident resolved automatically, with a resolution note appended to close notes. * Service Desk Managers get a Catalog tab on the AI Specialist Performance dashboard covering catalog items used, requests drafted and submitted, AI vs. requester submissions, and outcome cards (Zero touch drafts, Abandoned in drafts, Cancelled after submit, Reassigned to SDA, Drafts with incomplete variables). Hidden when the catalog slot-filling API is unavailable. * AI Admins can switch response templates between fixed and dynamic mode, where the AI Specialist writes activity notes, comments, work notes, and close notes from free-form admin instructions. Changed * When a requester escalates to a human agent, catalog request items the AI Specialist submitted are closed as incomplete with a cancellation comment instead of left open. * Requesters reassigned after a follow-up reply get a reassignment note written by the AI Specialist instead of a generic scripted message. * Service Desk Managers see Coverage rate calculated as closed incidents durably resolved by the AI Specialist over those assigned to eligible groups, and Durable auto-resolve rate against incidents attempted. Subtitle and tooltips reflect the new calculations. * AI Admins with custom incident states get hold reasons, close codes, and cross-group routing state resets that follow the worker's state mapping. * AI Admins see the Auto-submit catalog requests setting reworded around drafts: the AI Specialist submits only when it filled every mandatory variable; otherwise the employee completes the draft. Fixed Performance dashboard * Incidents closed by eligible assignment groups counted every group and included canceled incidents. * Incident outcomes total counted only resolved, reopened, and reassigned autopilot incidents, so it didn't match the routing funnel. * Incident outcome counts could differ from the linked list when the viewer's time zone differed from the PA collection job's. * KB articles tab summary metrics didn't display because data access was granted to the worker role instead of the AI worker manager role. * KB articles tab took 23-28 seconds to load and didn't reliably refresh when selected. <!-- --> * Incidents resolved after a positive requester reply left the Save activity notes step showing as ongoing for three days. * A "no article found" knowledge feedback task could be created even when the AI Specialist cited a matching article whose link was removed from the customer note for access reasons. * KB article attachments weren't used when composing responses, and one failed knowledge search request returned empty results for every query in that search. * Incidents the AI Specialist reopened itself were counted as reopened by a person, marking its proposed solution as rejected. * Outcomes for incidents handled before the AI Specialist moved to its own application records could be downgraded from resolved to reassigned by the post-execution metrics job. * Coaching application files were missing after upgrading. Removed Performance dashboard * Copilot gauge removed from At a glance; the section is hidden in Copilot mode. * Coverage autopilot numerator/denominator scorecards replaced in the detailed view by cards for incidents closed by eligible groups, attempted, and durably resolved. |
| ITSM MCP Server | 3.3.2 | New Tool annotations: Standard MCP tool annotations are now included on the following tool sets, so connected AI clients can read how each tool behaves. * On-call tools. * Change tools. * Requester tools. * Incident tools. * Knowledge graph tool. Changed Requester actions consolidated into incident tools: The same tools now serve both fulfillers and requesters, with ACL checks governing access according to each user's permissions. * Add comments: Now handled through the Modify incident tool. * Escalate incident: Now handled through the Modify incident tool. * Check incident status: Now handled through the Get incident details tool. |
| Knowledge Center | 31.33.7 | New * Authors can now edit Knowledge Center articles using a rich markdown code editor. The new editor supports rich text input with automatic markdown conversion, code highlighting, and autocomplete, and is integrated into UI16, Seismic KC, and AIUX article editing pages. * Manual translation for markdown content is now enabled. Users can manually translate markdown articles in both UI16 and Workspace environments, ensuring translated content retains markdown formatting and is accessible. Changed * The Attached Knowledge UI Macro has been modernized to an API-driven architecture. * The legacy Jelly/XML component is now replaced with a web component using LitJS and native CSS, improving performance, maintainability, and alignment with UI26 migration. Fixed * Scheduled Article Optimization jobs no longer generate errors related to missing references during execution. * Knowledge Center Enhanced Content Editor table component labels now display correctly in Japanese-language sessions. * Cross-scope privilege issues for article family overview reconciliation have been resolved; Knowledge Center features now operate as expected across scopes. * Top Knowledge Actions on the KC Hub page now redirect correctly for non-English session languages. Navigation for "Gap" and "Duplicates" actions has been corrected to match locale-dependent labels and widened to cover all relevant gap types. |
| Knowledge Graph | 8.4.1 | Fixed few defects. |
| LEAP | 4.4.0 | --- AI Generated Release Notes ---. New October 3P Model support is now available across all LEAP skills. The LEAP platform introduces Gemma 4 26B A4B IT as a new NowLLM model for the October release, set as the default within NowLLM's model pool for all skills. Admins can enable and configure 3P Model support, and users can utilize expanded GenAI model catalog capabilities as intended. Removed * NowLLM v2 model tier (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmall_v2-lts) has been retired and is no longer available in the model catalog. * Gemini large, Gemini small, and Claude Sonnet 4.5 models have been retired. Gemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. |
| Legal Service Delivery - Prime | 1.0.18 | Changed Legal Service Delivery - Prime now uses the latest versions of its dependent platform applications for the October 2026 release. |
| List AI Experience | 3.1.6 | Fixed * The "Summarize recent changes" capability now generates AI summaries in the user's configured language instead of defaulting to English. * A security vulnerability in the AI-generated change summary rendering has been resolved. * Removed unused legacy code from the Grouping and Summarization skill to improve performance. |
| Manufacturing Commercial Operations Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations AI agents collection | 5.1.0 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| Manufacturing Commercial Operations Foundation | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Manufacturing Commercial Operations Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| MCP for Strategic Portfolio Management | 1.5.0 | New * Control access to MCP tools using role-based access control (RBAC) roles. * Added support for tool annotations, such as readOnlyHint, to describe tool behavior to MCP clients. |
| Microsoft Azure OpenAI Generative AI Spoke | 3.13.0 | Changed * Prompt caching is now supported in spoke actions and subflows. Users can provide a prompt caching object as input, which is sent in the request body to optimise token utilisation and manage prompt retention. The SSE response handler has been updated to handle prompt caching parameters. * Vision capabilities now accept reasoning effort parameters. Users can specify reasoning effort inputs in Chat Completions (Vision) actions and wrapper subflows, allowing outputs to be tailored based on reasoning effort requirements. * Image fetching supports computer screenshot type. The system now processes images of type "computer_screenshot" in addition to "inputimage" when handling Microsoft Azure OpenAI requests. Fixed Azure Guardian request body. |
| Model Context Protocol Client | 2.4.5 | - Schema changes done to support widgets for MCP tools in Assistants in the upcoming releases. |
| Model Context Protocol Server | 1.9.1 | New Per-tool role requirements: Administrators can now require a specific role on an individual tool, configured in MCP Server Console and enforced at both tool discovery and tool invocation, so a tool that a user is not entitled to use is neither listed to them nor callable by them. Independent tool activation: Authorized users can activate and deactivate tools on a server, and individual tools, independently of one another. Improved. The Monitoring dashboard has been rebuilt on the current interface, including a proper empty state when no data is available yet. Tool record pages load faster, removing the one-to-two second delay on opening a tool. The console has been remediated for WCAG accessibility, covering heading structure on tool detail and app creation pages, accessible names on category selection controls, colour contrast in Coral Dark mode, and layout integrity at 200% zoom. Interface strings across the console are now fully localizable, replacing hardcoded text in server creation, tool creation, OAuth setup, and navigation breadcrumbs. Fixed Tool annotations (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) are now returned correctly by the MCP Tools API. Previously these hints were lost in transit, causing MCP clients to miscategorize tools. Out-of-box tool definitions can no longer be modified in place by a tools administrator, closing a path that bypassed the required clone-first governance flow. REST API tools created through the classic interface no longer save a null JSONPath, which previously caused a 500 error on invocation. Cloning a tool with Create Alike now copies input values and resolver table fields to the new tool. Server URLs created inside scoped applications are now allowlisted correctly, unblocking third-party identity provider configurations. The tools dropdown no longer lists APIs from outside the intended scope. Selecting a server or tool from the Monitoring section no longer returns "Record not found". MCP Apps invocation within AI clients has been corrected. |
| Now Assist for Prompt Assistance | 6.1.5 | Actionable insights pipeline now supports Voice Agents. |
| observ-ai-agents-app | 6.4.1 | New Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. Changed * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. |
| Platform AI Agents and Skills | 14.1.5 | New Now LLM now supports the Gemma model for all platform skills (Summarization, Resolution notes, Activity response generation, Sentiment analysis, Email (EMC, ERR)). Changed * Improvements to citations for resolution notes, ensuring consistency and a better user experience. * Updates to the Process task closure workflow to include additional features like creating knowledge base articles, following up with customer and generating a post-mortem report. * Improved quality of checklist generation for approval agent. * Enforced field-level access control lists under role masking, added graceful failure mechanisms and improved diagnostics for Record summarization. * User interface updates to intent based Activity response generation. |
| Privacy Management Advanced | 23.1.0 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| Privacy Management Prime | 23.1.0 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| prompt-management | 3.0.2 | New * Prompt filter management APIs are now available. Users can link and unlink prompt filters using new POST and DELETE endpoints, including an additional DELETE API that removes prompt filter records by prompt and filter value. * Prompt filter descriptions are now configurable. Each filter value can include a description explaining its purpose and expected prompt format, surfaced in category responses. Changed Prompt filter delete endpoint updated. The API name and "Not found" success message have been revised for clarity. |
| Public Sector Digital Services AI Agent Collection | 2.1.1 | Changed Updates made for AI native SKUs. |
| Query Generation | 7.0.1 | New * Formula Indicator Support. * Add Gemma 4 26B A4B IT Model Support. * Fix entity graph fragmentation in the Query Generation semantic layer. |
| Query Orchestrator | 2.2.0 | Fixed Resolved an issue where the Skill Config field appeared empty in the Execute Skill step of the 'Execute compound query on KG' subflow following a platform conversion. |
| Recommended Actions for Security Operations | 2.3.7 | Fixed Resolved the issue where Pro Plus and Enterprise Plus entitled users couldn't use some features when any Native SKU app was installed. |
| Retail MCP Server | 2.0.0 | New Retail MCP Server is now generally available (GA). It was previously available only as a Controlled Availability release. |
| Sales and Order Management for Technology Provider - Advanced | 1.0.10 | AI-native SKU plugin. |
| Sales and Order Management for Technology Provider - Prime | 1.0.9 | AI-native SKU plugin. |
| Sales and Order Management for Telecommunications - Advanced | 3.0.4 | Changed Enhanced the Intent-Driven Orchestration Agent to also generate a task plan template. Once marked Active, the template can be used for order orchestration and fulfillment for that product. |
| Sales and Order Management for Telecommunications - Prime | 3.0.2 | Maintenance release - dependency updates only. |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.10 | AI-native SKU plugin. |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.12 | AI-native SKU app. |
| Service Catalog AI Core | 1.1.3 | Fixed Minor defect fixes. |
| ServiceNow AI Lens | 8.2.0 | Changed Enhanced performance and responsiveness in the capture workflow. |
| ServiceNow Cowork | 1.0.7 | New Initial ServiceNow Store release for ServiceNow Cowork. |
| ServiceNow Otto Agents for requestor | 3.7.9 | Fixed The Approval assistance AI agent now correctly executes the "Checklist Generation" tool. Errors caused by missing Search Profile name or Portal Suffix have been resolved. The agent is accessible for foundation users, and approval assistance agents are enabled for teams. XML formatting and metadata in skill configuration files have been corrected, and display user names are now shown in the list of tools. Checklist Generation preconditions have been enriched, and error handling has been improved to ensure a profile is provided when required. Removed The AI asset subscription record has been removed. The Approval assistance agent is now discoverable and usable on the instance, and agent subscription falls back to Foundation. |
| ServiceNow Otto AI Agents | 9.1.5 | New Extra verification for sensitive voice actions: Your voice-enabled agents can now ask callers to confirm their identity before taking a sensitive action, such as accessing account details or completing a protected request - so higher-risk steps get an added layer of protection. Turn it on when you configure your voice agent in Agent Studio. Fixed * Agent's current version now included in update sets. Update sets now correctly capture the agent's current version, so exports reflect the version you're actually working with. * Cleaned up tool records in update sets. Update sets no longer include leftover references to tools that were excluded from the set, keeping exported content consistent. Changed Past evaluation runs are now easier to access from an agent's configuration page. The Past Runs view now includes both previous test runs and evaluation runs. |
| ServiceNow Otto AI web agent | 34.0.3 | Changed Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. |
| ServiceNow Otto context menu | 3.10.4 | New * ServiceNow Otto diagnostic tool enhancements. Users can now access an improved diagnostic tool that checks user access roles and provides clearer error handling for restricted operations. The tool surfaces actionable steps for resolving access denials and accurately displays skill configuration statuses. * Citation enhancements in modal dialogs. When accessing citations within ServiceNow Otto, opened inside a modal in UI16 or SOW, clicking a citation link now opens it in a new tab while keeping the modal open for continued interaction. * Gemma 4 model support and auto evaluation. The system now supports running and validating auto evaluation for the Gemma 4 model, enabling expanded capabilities for Now LLM integrations. * Claude Opus 4.6 and GPT 5 mini validation. The system now validates Claude Opus 4.6 and GPT 5 mini models for ServiceNow Otto context menu capabilities. Changed * Component enhancements for ServiceNow Otto context menu The color of the ServiceNow Otto context menu otto icon now updates to text primary when it is non-interactive, improving clarity for users. * Prompt configuration update for Now LLM. All ServiceNow Otto context menu capabilities on the legacy Now LLM definition now use the Gemma 4 26B A4B model, replacing the previous llmgenericsmall model. ServiceNow Otto context menu still supports citations, but common actions like Shorten and Elaborate will no longer support citations once you start refining the output of a skill. Even when we do copy to clipboard or call actions like Insert Action, the citations were previously stripped from the response. However, while refining-such as shortening three sentences to one sentence-citations were combined, but if that is not used later, it is an unnecessary cost to support it. Still, the initial skill output before refining will retain citations to show where the data was pulled from. So, in this case, the behaviour is the same. |
| ServiceNow Otto Conversational Data Collection | 10.2.31 | PRB2029691 resolved dynamic choice lists not loading properly. |
| ServiceNow Otto for Advanced Approval Management | 1.3.0 | * Minor defect fix. * Renamed app to ServiceNow Otto for Advanced Approval Management. |
| ServiceNow Otto for AI Control Tower | 25.0.3 | ServiceNow Otto for AI Control Tower features for October release. |
| ServiceNow Otto for AI Search | 18.1.2 | New Default embedding settings are now automatically configured when Now Assist is installed for the first time, streamlining initial setup for administrators. Changed Genius Results now use the embedding model and document match threshold defined in Semantic Search Configuration (SSC), helping maintain consistent search behavior across AI Search experiences. Custom thresholds configured for individual Genius Results continue to take precedence. Applies to Otto Summary, Actions, and Knowledge Base Article Genius Results, as well as related external content and group search experiences. Fixed * Fixed an issue where short URL placeholders could affect unrelated URLs during AI-generated response processing. URL masking and link handling now work more accurately, helping preserve URL integrity. * The Multi Content Portal Response Bundle is now linked to AI Search for Next Search Definition by default, regardless of Now Assist Portal status, helping ensure a consistent search experience. |
| ServiceNow Otto for AIRC | 23.1.1 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| ServiceNow Otto for App Engine | 30.2.1 | Changed Maintenance release. |
| ServiceNow Otto for Cloud Cost Management | 1.1.0 | This release is to support the Gemma model and version refresh of the NowAssist platform to 13.1.0. |
| ServiceNow Otto for Collaborative Work Management (CWM) | 7.1.0 | Changed Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.5.1 | NewStale CI remediation at scale: Use the CMDB success advisor for Data Foundations to find stale CIs in principal classes, then apply the staleness agentic workflow to remediate them. The workflow defines a single staleness threshold, then automatically rediscovers stale CIs using activity signals such as changes and incidents. It flags discovery and Service Graph Connector schedule issues, then recommends life-cycle actions such as retirement, archival, or deletion. Apply actions to a full CI group, a subset, or ignore the recommendation. Fixed * Performance enhancements for Impact Analysis. * Quality enhancements for CMDB Search. |
| ServiceNow Otto for Contract Analysis | 1.1.0 | Starting from this version, Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, providing enhanced AI capabilities for Software Asset Management. |
| ServiceNow Otto for Contract Management Pro | 2.6.1 | Fixed * Fixed an issue where users with AI contract configuration roles could not see the field request table when configuring use case mappings in AI Admin Hub. * Review analysis cards in the Word Add-in now render correctly when variation details are unavailable, instead of failing to load. |
| ServiceNow Otto for Creator | 30.1.2 | Release notes tracked at individual product level. |
| ServiceNow Otto for CSM Complaint Case | 2.3.2 | Changed: Migrated Complaint Case Summarization GenAI skill configurations from legacy model aliases to versioned model IDs for the LLM Generic (Now LLM / gemma) and Google Cloud Vertex AI (gemini) providers. |
| ServiceNow Otto for Customer Service Management (CSM) | 16.0.7 | Changed CSM skills and configurations have been migrated to newer, more efficient AI models (Gemini 3.5 Flash and Gemma), delivering faster responses and improved cost optimization. |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.6.1 | New * Analyze how configuration items, such as databases, servers, and storage devices, affect application services, business applications, and business capabilities by using the Enterprise Architecture query agent. * Added support for Gemma 4, a ServiceNow-hosted open-weight model available through Now LLM Service, for ServiceNow Otto for Enterprise Architecture skills. * Configure the Business application insights skill in AI Admin Hub to generate insights automatically or only on request. With automatic insights, the business application record page and the application rationalization bubble chart side panel show insights as soon as they open. |
| ServiceNow Otto for Financial Services Operations (FSO) | 5.2.0 | Changed * Replaced the legacy AI Summary Card with a ServiceNow Otto context menu quick action for summarizing disputes and claims across Dispute Workspace, Claim Workspace, and Claim Summary. * Updated the sys_gen_ai_asset_subscription table by adding the product_family_3 field to support additional subscription tiers for the FSO Professional Plus and FSO Enterprise Plus product families. Removed Removed the legacy AI Summary Card and its underlying shareSummaryToWorkNotes / _htmlToPlainText server-side methods, superseded by the ServiceNow Otto context menu quick action. |
| ServiceNow Otto for Hardware Asset Management | 5.1.0 | Updates in this version: * Fixed issues in mixed AI Native SKU scenarios. * Improved compatibility with third-party LLM models including Gemma. |
| ServiceNow Otto for Health and Safety | 1.6.2 | New Mixed AI-Native SKU entitlement support for Health and Safety AI features. Accounts holding both a legacy Pro Plus SKU and an AI-Native Health and Safety SKU can access all Health and Safety AI skills, including incident summarization and pattern recommendations. The entitlement check recognizes AI-Native subscriptions and grants access accordingly. |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.6.4 | New Employee Relations Case History summarizes past employee relations cases for an involved party. Changed This version has been enabled for mixed SKU environments. |
| ServiceNow Otto for Impact | 7.0.6 | Improved accuracy of AI-assisted fix for migrated Health scan definitions. |
| ServiceNow Otto for Integrated Risk Management | 23.1.1 | Changed Adding support for NowLLM gemma. Fixed Fixed skills not accessible due to AI native and Professional plus SKU. |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.7 | New * Updated AI model references to align with current ServiceNow naming standards and improve consistency across the Autonomous Operator workflow. * Migrated Alert Assist to Fluent. The em-gai scoped application now runs on the Fluent framework. * Switched the underlying model from Now LLM to Gemma. * Updated the Gemini model reference from gemini_small to gemini-3.5 to reflect the current naming conventions. Fixed * Improved authorization controls for the AMR-filter sync job. * Improved authorization controls for AI worker, alert rule, and agent configuration data. * Fixed an issue that caused the autonomous workflow availability check to fail when the Workforce module and ZTSD were not installed. * Updated AIOps AI specialist to use the Data Access and Resilience Engine (DARE), improving data handling compliance. * Fixed a cross-scope access error in setWorkflow when the watchdog cleared stuck em_gai or em_alert records. * Fixed an issue where Alert Insights incorrectly reported alerts as closed when auto-close was disabled. * Corrected insignificant-flow calculations for critical and major percentage thresholds. * Updated the Run Service Analysis subflow to enforce caller-level permissions during downstream operations. |
| ServiceNow Otto for IT Service Management (ITSM) | 18.0.2 | New Incident Analyzer Automatically investigates new incidents and writes a summary to the work notes: * What happened, likely cause, and supporting evidence. * Who to contact and proposed assignment groups. * Potentially responsible CIs and changes. * Related incidents, events, and alerts. * Investigation gaps. <!-- --> * Ships inactive. Admins can activate it and configure triggers; P1 and P2 incidents are the default scope. * Sections are omitted when the underlying data isn't available on the instance. * Each run consumes 4 assists. Changed Create and Edit Knowledge in the AI-native fulfiller experience Now compatible with UI 26, so fulfillers can create and update knowledge articles without leaving the experience. Gemma 4 model support and Now LLM deprecation * Gemma 4 26B-A4B is now a supported ServiceNow-hosted model, including for self-hosted deployments. It is not the default model. * Gemma 4 replaces GPT-OSS for Guardian moderation. By default, Guardian logs only for agents and conversations and blocks for skills. * Now LLM models Apriel and GPT-OSS are deprecated and will not receive long-term support. Change AI Specialist guided conversational experience * Asks for human input only when needed, such as when mandatory fields can't be auto-populated, risk exceeds a threshold, conflicts are detected, or policy requires approval. * Asks focused questions instead of presenting forms, and explains why input was needed. * All interactions are captured in the change record's work notes. Fixed Investigate and resolve ITSM incidents workflow * Now runs after being duplicated to a subdomain with global scope. * No longer ends in a Terminated state or fails with a generic error. * The work notes tool no longer updates the wrong incident when incident numbers are duplicated. * No longer omits information in Dutch, French, Portuguese (Brazil), Spanish, Japanese, Italian, and German with certain models. * Instructions now reference the AI agent configured in the workflow. Change quality and assessment * The Assess quality of a change request workflow no longer stalls waiting for confirmation when launched from the UI action. * The Change Quality Assessor agent now shows display names instead of internal field names, and saves internal values to the quality score table. * The Change Assessor workflow now validates the change record before running its tools. Incident classification and triage * The Classify service and CI AI agent no longer overwrites populated Service, Service offering, or Configuration item fields. * The Triage and Categorize workflow no longer asks the user for input unexpectedly. Requested Item Summarization * Summaries now match the requested item being viewed. * Summaries are no longer empty in Portuguese (Brazil) with Now LLM. Incident record experience * The Assign button in Service Operations Workspace now generates hyperlinks. * The Now Assist modal now respects UI policies that make Assigned to optional. * Work notes bullet formatting no longer breaks when a field is changed and saved. * Incident Assist options now display in Japanese when that is the user's language. * Post Incident Report generation is faster. SME AI agents * The SharePoint SME AI agent now reports a diagnosis with resolution pending when remedial action is disabled. * The Zscaler SME AI agent's Action Engagement tool no longer fails on invalid input format. |
| ServiceNow Otto for Knowledge Management | 31.13.8 | Changed: AI model updates. |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 5.1.0 | Changed * Introduction of new Open Weight Model: Gemma 4 26B-A4B. * The new Open Weight Model is now supported but is not designated as the default model for all ServiceNow Otto for Manufacturing Commercial Operations (MCO) capabilities. |
| ServiceNow Otto for Operational Sustainability | 23.1.2 | New AI capabilities are now available in Non - AI Native OSM SKUs. |
| ServiceNow Otto for Opportunity Management | 1.2.4 | Fixed * Resolved an issue where Otto confirmed a field update as successful without actually saving the change. * Fixed inconsistent or empty results when querying open opportunities through Otto for certain agent roles. * Removed the "Delete" action from the Opportunity AI Agent to prevent unintended record deletion. * Fixed failures when managing contacts through Otto. * Improved error handling when creating an opportunity for a non-existent account - the system now validates the account earlier in the conversation instead of failing at the end. |
| ServiceNow Otto for Order Management | 2.4.1 | Changed Order Management AI agents and skills are now accessible to customers with Professional Plus entitlements when ServiceNow Otto for platform plugins are installed. The following agents and skills are supported: * Order Exception Voice AI Agent. * Invoice Dispute Support Assistant. * Invoice Dispute Voice Agent. * RMA AI Agentic workflow. * Invoice Dispute Assist. |
| ServiceNow Otto for Platform | 13.1.1 | Application captures updated plugin dependency list. |
| ServiceNow Otto for Platform Advanced | 3.1.1 | Application captures updated plugin dependency list for Advanced Tier SKUs. |
| ServiceNow Otto for Platform Foundation | 3.1.1 | Application captures updated plugin dependency list for Foundation Tier SKUs. |
| ServiceNow Otto for Platform Prime | 3.1.1 | Application captures updated plugin dependency list for Prime Tier SKUs. |
| ServiceNow Otto for Privacy Management | 23.1.1 | New * Implemented platform directive to support mixed AI native SKU support. * Upgraded NowLLM to Gemma model for improved performance. |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.6.1 | Changed Updates made for AI native SKUs. |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 5.0.2 | Changed Enhanced the Intent-Driven Orchestration Agent to also generate a task plan template. Once marked Active, the template can be used for order orchestration and fulfillment for that product. |
| ServiceNow Otto for Sales Automation | 1.2.2 | Fixed * Version support upgraded to BP0 and AP6. * Dependent app version updated to support same engines. |
| ServiceNow Otto for Security Incident Response (SIR) | 6.6.1 | No functional change. |
| ServiceNow Otto for Service Quality | 2.3.2 | Fixed: Defect fixes. |
| ServiceNow Otto for Setup | 6.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Setup Core | 5.0.5 | Changed Supported products (October Release) AI Native * ITSM (Foundation, Advanced, Prime). * CBS (Foundation, Advanced, Prime). * ITOM (Foundation, Advanced, Prime). * ESM (Foundation). * Employee Slate. * AICT. * HAM (Advanced, Prime). * CCM (Advanced). * Sourcing and Procurement (Foundation, Prime). * HRSD (Foundation, Advanced, Prime). * SPM (Advanced, Prime). * OT (Foundation, Advanced, Prime). * EAM (Advanced). Pro Plus * ITSM (Pro Plus). * HRSD (Pro Plus). * ITOM (Pro Plus). * SAM (Pro Plus, Enterprise Plus). * HAM (Pro Plus). * Sourcing and Procurement (Plus). * SPM (Pro Plus). Non-AI * ITOM (Standard, Enterprise, Professional). * SPM (Standard, Professional). * Security Vault. * SAM (Professional, Enterprise). * HAM (Professional). * CCM (Professional). * Sourcing and Procurement (Standard, Professional). * EAM (Professional). * Impact. |
| ServiceNow Otto for Smart Assessment Engine | 23.1.1 | Changed Gemma 4 26B A4B is now set as default model under Now LLM model provider for Smart Assessment Response Assist skill. |
| ServiceNow Otto for Software Asset Management (SAM) | 12.0.0 | * The Evaluate Software Reclamation AI Agent now evaluates software subscription removal candidates at both the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. * Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, expanding AI capabilities for Software Asset Management workflows. |
| ServiceNow Otto for Strategic Portfolio Management | 9.12.0 | New * Project Data Quality Index (DQI): This will allow Project Managers to assess the completeness and accuracy of project data across multiple dimensions and receive actionable suggestions to improve the data quality of projects. * Introduced Tour Guides to Ask Otto and AI Identified Risks which help users to discover and leverage AI-powered capabilities while walking them through the streamlined process. Changed * Project Plan Generation includes a preview stage to review AI-extracted or generated tasks from Excel documents before creating projects. * Goal Insights now supports Maintain type targets (Maintain Above, Maintain Below, Maintain Constant) for goals focused on sustaining performance levels along with enhanced prompts. |
| ServiceNow Otto for Talent | 1.9.3 | Updated talking points skill to support Mixed AI Native SKU approach for Now Assist. |
| ServiceNow Otto for Telecommunications Service Management | 2.4.0 | Defect fixes. |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.17 | 1. Fluent conversion of APP. 2. Success Play Recommendation Skill. 3. Executive Briefing on Executive portfolio dashboard. 4. Engagement Insights nad breifing Skill. |
| ServiceNow Otto for Third-Party Risk Management | 23.1.1 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| ServiceNow Otto for Unified Security Exposure Management | 6.0.0 | Fixed Enhancements to the Security Exposure 360 agentic workflow prompt to improve workflow persistence. |
| ServiceNow Otto for Vault | 3.1.2 | New * Conversational anonymization policy creation. Create a new anonymization policy through the agent - set the policy details and data class, assign an anonymization technique per column, and, for user-specific policies, choose the user reference column. The validated policy is saved and ready for scheduling. * Conversational anonymization job creation and scheduling. Using a new or previously published policy, configure a run-once, weekly, or monthly job through the agent, add optional record-level conditions, confirm the schedule, and monitor execution status from the job schedule summary. * Real-time anonymization policy creation through the agent. The agent confirms that real-time anonymization is supported, then lets you select target tables and active data patterns, name the policy, and choose the target and child columns. Once created, the policy anonymizes sensitive data as records are created or updated. * Field encryption and auto-generate access policies agentic workflow. Request encryption for a table field, review the roles that currently have access to it, and confirm the final list. The workflow creates a module access policy for each confirmed role and then encrypts the field, so you no longer review access control lists or Access Observer logs to build the role list yourself. * Data Privacy setup agent. Configure channel-based data privacy through the agent, including policy creation, data pattern selection, and anonymization technique, so that sensitive data is masked before it is sent to the LLM. Changed * The security_admin role is no longer used as the role masking agent for the Access Observer and Field Encryption agentic workflows. Following least-privilege principles, these workflows run without elevating to security_admin. * Now Assist for Vault is now ServiceNow Otto for Vault. The application name and its references in the product have changed; functionality is unaffected. |
| ServiceNow Otto for Virtual Agent | 23.0.6 | New * Admins can configure tool access permissions for Model Context Protocol (MCP) server integrations. When adding or editing an MCP server configuration, admins can select tools and set their access status as Allowed, Disallowed, or Require Approval. The interface supports bulk permission changes, search, authentication flows, and error handling for tool loading. * Admins can add Web applications as a communication channel under WebRTC. The WebRTC section supports adding new web applications, including an Engagement Messenger section with configuration links and read-only fields for Voice Service ID, Orchestrator Host URL, and WebSocket URL. * Admins can make retry attempts editable directly on the Caller Verification screen. The retry attempt value is now adjustable within the UI, improving workflow efficiency. * Caller verification supports a discard changes pop-up when refreshing configuration. Users are prompted to confirm before discarding unsaved changes during configuration refresh. * Caller verification includes a refresh configuration option. Admins can refresh configuration directly from the Assistant Designer page. * Caller verification now displays updated error messages for configuration issues. The UI provides clearer guidance for missing identification methods and factors. * Voice assistant handles form validation errors in Caller Verification. Mandatory fields not filled trigger a red card error, improving clarity. * Admins can select language input using DTMF or voice options. The Language and Voice page includes a new section for input selection, with links to advanced settings and retry/goodbye message configuration. * Admins can decouple the Testing UI from the Assistant "Active" state. Testing can be initiated without activating the assistant, and the test button is enabled regardless of activation status. * Admins can turn off parametric memory by default for all assistants. Scripts auto-populate parametric memory policy, ensuring consistent behavior. * Admins can now create a switch to enable custom SIP options in communication channels. The custom SIP option appears in the UI when enabled. * ServiceNow Otto panel premium chat is the default for eligible new customers, with Now LLM restrictions. Premium chat uses V2 orchestrator, and eligibility checks prevent Now LLM selection when premium chat and V2 orchestrator are enabled. Changed Embedded script for Service Portal UI has been updated. Parameter names, OAuth client ID handling, call button visibility, and optional widget parameters have been revised for improved reliability and clarity. Fixed * Search sources in Assistant Designer now correctly reflect the "Include in AI Response" profile configuration. The system pulls from the correct table column, opens links in new tabs, and passes unit tests. * Unified Recommendations now allow cross-scope calls for typeahead suggestions, improving integration reliability. * The "Response feedback" page now works for existing assistants after upgrade. Script fixes ensure feedback attributes are correctly handled. * The "View org chart" feature in ServiceNow Otto for Virtual Agent now loads correctly when accessed through a custom URL or domain. The system uses relative URLs and sets appropriate roles. * Doc QnA now marks deflection logs as "response provided/resolved" after uploading an attachment with a question. The fix extends to all relevant topic representations and ensures logs are updated when user input is provided. * Duplicate create asset modal components have been eliminated from the codebase. Only one shared modal component is used across conversation-studio and nowassist-va repositories. Removed * The role-based configuration from the MCP Server page is removed. The role column and related logic have been eliminated, simplifying server management and ensuring backward compatibility. * The Web applications section in Assistant Designer is no longer controlled by a system property. The property has been removed, and the section is always available. |
| ServiceNow Otto for Voice Agents | 6.1.2 | New Enhanced tool-level security for voice agents with Step-Up Authentication- Sensitive tools can now require elevated, action-bound identity verification, such as Okta Push, SMS, or TOTP, before execution rather than relying solely on caller verification at the start of a session. Access Control List (ACL) entries are automatically removed when step-up authentication is disabled or the agent is deleted. Changed Fixed |
| Software Asset Management AI Advanced | 2.7.0 | Starting from this version, the Evaluate Software Reclamation AI Agent evaluates removal candidates at the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. |
| Software Asset Management AI Prime | 2.7.0 | Starting from this version, the Evaluate Software Reclamation AI Agent evaluates removal candidates at the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. |
| SOM for Manufacturing Advanced | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| SOM for Manufacturing Prime | 4.0.0 | This app will be hidden on the store. No listing content is applicable for this store app. |
| Technology Advanced | 1.0.14 | SKU Application Plugin - No code delievered. |
| Technology Foundation | 1.0.17 | AI Native SKU plugin. |
| Technology Prime | 1.0.14 | Its AI native SKU app. |
| Telecommunications Advanced | 2.4.1 | Maintainence only. |
| Telecommunications Foundation | 2.4.1 | Maintenance only. |
| Telecommunications Prime | 2.4.1 | Maintenance only. |
| Telecommunications, Media and Technology - Advanced | 1.0.13 | AI Native SKU plugin. |
| Telecommunications, Media and Technology - Foundation | 1.0.15 | SKU Application Plugin - No code delievered. |
| Telecommunications, Media and Technology - Prime | 1.0.15 | Its AI native SKU app. |
| Third-party Risk Management Advanced | 23.1.0 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| Third-party Risk Management Professional Plus | 23.1.0 | Changed * Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills. * Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model. * Updated AI asset subscription records to support Mixed AI Native SKU licensing. |
| TSOM - Advanced | 3.0.5 | There are no specific features on agentic AI part added to TSOM as part of this release. |
| TSOM - Prime | 3.0.5 | No AI related changes or new features. |
| UI Generation | 30.0.6 | This release renames Now Assist for UI generation to ServiceNow Otto for UI generation. This is a naming and terminology update only - Experience Generation, Event Handler Generation, Dynamic Window / Conversational Help, Data Binding Generation, and Client Script Summarization are unchanged in functionality, with only naming and UI text updated to reflect the ServiceNow Otto brand. |
| Unified Security Exposure Management (USEM) - Advanced | 2.3.0 | Dependencies updates. No new features for this release. |
| Unified Security Exposure Management (USEM) - Foundation | 2.3.0 | Dependencies updates. No new features for this release. |
| Unified Security Exposure Management (USEM) - Prime | 2.3.0 | Dependencies updates. No new features for this release. |
| Zero Touch Service Desk | 3.3.3 | New * Dynamic agent template stays aligned with the current schema: The dynamic agent template's instructions and supporting scripts now stay in sync with the current template schema. * Document retrieval tool is now a configurable Flow Action: The document retrieval tool runs as a configurable Flow Action instead of an embedded script, so it can be inspected and adjusted without code changes. Also adds agentic-context ID tracking. Changed Routing criteria delete ACL now enforced: Any worker manager could delete routing criteria records that the delete access rules should have blocked. The delete data broker now enforces the sn_ztsd_routing_decision_criteria delete ACL instead of bypassing it. Fixed * Licensing tier now enforced at execution: AI agents that were correctly hidden by the mixed AI Native SKU rules could still be executed by users whose licensing tier didn't include them. The ZTSD trigger path now enforces the Now Assist AI Native tier check, so a hidden agent can no longer be run. * Reassignment and escalation template posts correctly on the supplier portal: The AI worker was failing to post its reassignment and escalation response template on the supplier portal. A typo in a step input was preventing the template from resolving; it now posts as expected. * Case resolution text included in AI Specialist quality scoring: Case resolution text was missing from AI Specialist quality scoring, so cases weren't judged on the same resolution data as incidents. Scoring now reads the correct resolution field, so cases and incidents are evaluated consistently. * Knowledge base and catalog citations restored in AI Specialist responses: AI Specialist responses were missing knowledge base article and catalog references. The citation input has been corrected and now reads from a synchronously written execution record, so references resolve reliably. * Save Activity Notes reports its real outcome: The Save Activity Notes tool reported success even when it had failed to post a note. Failure paths now return the actual outcome to the caller instead of a success message. |
[Table 37. New or updated applications]

{#na-suite-rn-2026-10-08__entry__16158}

| App name | Version number | Last updated |
|-|-|-|
| Access Analysis AI Agents | 1.0.4 | 2026-09-10 |
| Agentic Contact Center for Banking | 2.1.0 | 2026-09-10 |
| Agentic Contact Center for Insurance | 2.1.0 | 2026-09-10 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Discovery | 3.2.2 | 2026-09-10 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Retail Service Management | 2.0.0 | 2026-09-10 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.3 | 2026-09-10 |
| AI Authoring for Catalog Builder | 8.0.3 | 2026-09-10 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.7 | 2026-09-10 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.4.4 | 2026-09-10 |
| AI Platform skills | 3.2.2 | 2026-09-10 |
| AI Search RAG | 7.0.3 | 2026-09-10 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.10 | 2026-09-10 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AIS ZTSD Gemma | 1.0.6 | 2026-09-10 |
| APO - Foundation | 2.0.0 | 2026-09-10 |
| APO - Prime | 2.0.0 | 2026-09-10 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Catalog Conversational Coverage | 6.2.1 | 2026-09-10 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.3 | 2026-09-10 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.1.4 | 2026-09-10 |
| Cyber Physical Systems Control Tower Advanced | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Foundation | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Control Tower Prime | 1.0.2 | 2026-09-10 |
| Cyber Physical Systems Operations Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Operations Prime | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Advanced | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Foundation | 1.0.5 | 2026-09-10 |
| Cyber Physical Systems Security Prime | 1.0.7 | 2026-09-10 |
| Dashboard and visualization export | 1.4.1 | 2026-09-10 |
| DCNAM - Advanced | 2.3.0 | 2026-09-10 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for DCNAM Advanced | 2.0.0 | 2026-09-10 |
| Enterprise Asset Management for Healthcare Advanced | 2.0.1 | 2026-09-10 |
| Enterprise Data Transform | 1.0.2 | 2026-09-10 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.1.0 | 2026-09-10 |
| Finance and Procurement - Foundation | 2.0.0 | 2026-09-10 |
| Finance and Procurement - Prime | 2.0.0 | 2026-09-10 |
| Financial Services Operations AI agent collection | 5.1.1 | 2026-09-10 |
| Flow Designer GenAI | 30.1.4 | 2026-09-10 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 30.0.10 | 2026-09-10 |
| Flow Summarization | 30.0.5 | 2026-09-10 |
| Flow troubleshooting agent | 1.0.12 | 2026-09-10 |
| Form data collector | 3.1.1 | 2026-09-10 |
| FSM - Advanced | 2.1.2 | 2026-09-10 |
| FSM - Foundation | 2.1.2 | 2026-09-10 |
| FSM Scheduling AI Agent Collection | 2.0.4 | 2026-09-10 |
| FSO - Advanced | 2.1.0 | 2026-09-10 |
| FSO - Foundation | 2.1.0 | 2026-09-10 |
| FSO - Prime | 2.1.0 | 2026-09-10 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| HCLS - Advanced | 3.2.0 | 2026-09-10 |
| HCLS - Foundation | 3.1.0 | 2026-09-10 |
| HCLS - Prime | 3.1.0 | 2026-09-10 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Graph Affinity Signals | 1.0.1 | 2026-09-10 |
| Manage Invoice Operations | 1.3.0 | 2026-09-10 |
| Manage Order Operations | 2.2.0 | 2026-09-10 |
| Metadata Search | 1.2.1 | 2026-09-10 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Notifications Email Agents | 3.0.2 | 2026-09-10 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 23.0.1 | 2026-09-10 |
| Operational Sustainability Management Prime | 23.0.3 | 2026-09-10 |
| OT Asset Management Advanced | 2.0.1 | 2026-09-10 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| PA AI Tools | 1.0.4 | 2026-09-10 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.3.1 | 2026-09-10 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Quote AI agent | 3.0.8 | 2026-09-10 |
| RAG for code generation | 1.1.14 | 2026-09-10 |
| RSM - Advanced | 2.0.0 | 2026-09-10 |
| RSM - Foundation | 2.0.0 | 2026-09-10 |
| RSM - Prime | 2.0.0 | 2026-09-10 |
| Sales Development AI Agents | 1.0.12 | 2026-09-10 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.10 | 2026-09-10 |
| Security Incident Response - Foundation | 1.0.10 | 2026-09-10 |
| Security Incident Response - Prime | 1.0.10 | 2026-09-10 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 9.0.0 | 2026-09-10 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.1.1 | 2026-09-10 |
| ServiceNow Otto for Code | 28.5.32 | 2026-09-10 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.8 | 2026-09-10 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Digital End-user Experience (DEX) | 5.2.10 | 2026-09-18 |
| ServiceNow Otto for Document Voice | 2.0.11 | 2026-09-10 |
| ServiceNow Otto for Employee Center Pro | 1.2.6 | 2026-09-03 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 2.0.1 | 2026-09-10 |
| ServiceNow Otto for Error Framework | 1.2.0 | 2026-09-10 |
| ServiceNow Otto for Field Service Management | 11.1.2 | 2026-09-10 |
| ServiceNow Otto for Finance and Procurement | 8.0.0 | 2026-09-10 |
| ServiceNow Otto for HRSD - Galileo Inside | 2.3.7 | 2026-09-10 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.7 | 2026-09-10 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 4.1.5 | 2026-09-10 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.4.1 | 2026-09-10 |
| ServiceNow Otto for Retail Service Management | 2.0.0 | 2026-09-10 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 11.0.0 | 2026-09-10 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 9.0.1 | 2026-09-10 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.6.1 | 2026-09-10 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.5 | 2026-08-20 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.11 | 2026-09-18 |
| SLO - Foundation | 2.0.2 | 2026-09-10 |
| SLO - Prime | 2.0.0 | 2026-09-10 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SPO - Foundation | 2.0.0 | 2026-09-10 |
| SPO - Prime | 2.0.0 | 2026-09-10 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.3.0 | 2026-09-10 |
| Strategic Portfolio Management - Prime | 1.2.0 | 2026-09-10 |
| Summarization for Order Management | 2.2.4 | 2026-09-10 |
| Task Plan Template AI Agents | 2.0.1 | 2026-09-10 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Threat Intelligence Security Center - Advanced | 3.3.1 | 2026-09-10 |
| TNI - Advanced | 2.3.0 | 2026-09-10 |
| TNI and DCNAM AI Content Collection | 2.3.0 | 2026-09-10 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
[Table 38. Application versions carried forward (no changes)]