ServiceNow Store release notes

  • Release version: Store
  • Updated May 12, 2023
  • 2 minutes to read
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    Summary of ServiceNow Store Release Notes

    The ServiceNow Store provides quarterly updates and new applications created by ServiceNow, enabling customers to enhance their ServiceNow platform experience. Customers can download and install official ServiceNow applications to keep their environments up to date. Release notes and version histories offer detailed information about changes for each application version.

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    The Store includes a wide range of applications and content across various ServiceNow product areas, supporting diverse business needs and industries.

    Key Features

    • Broad Application Categories: The Store offers applications for IT Service Management, Customer Service Management, DevOps, Now Intelligence, Employee Service Management, Field Service Management, Financial Services, Governance, Risk, and Compliance, Security Operations, Healthcare and Life Sciences, Strategic Portfolio Management, IT Asset Management, IT Operations Management, Telecommunications Service Management, Operational Sustainability Management, and more.
    • Ancillary Software and Content: In addition to core applications, the Store contains ancillary software and various content packs to extend platform capabilities.
    • Mobile Access: Mobile applications like Now Mobile, Mobile Agent, and Mobile Onboarding enable users to access their ServiceNow instance from anywhere.
    • ServiceNow AI Platform: Includes App Engine, Admin, UI, Security, and Capabilities products to leverage artificial intelligence and automation within workflows.
    • Industry-Specific Solutions: Applications tailored for Public Sector, Retail, Healthcare, Financial Services, and Technology Provider Service Management.

    Practical Use for ServiceNow Customers

    • Stay current by regularly reviewing release notes and version histories for updates relevant to your installed applications.
    • Explore the Store to find new applications that can enhance your workflows, improve operational efficiency, and address specific business challenges.
    • Utilize mobile apps for flexible access to your ServiceNow environment, improving responsiveness and productivity.
    • Leverage AI Platform products to automate and optimize processes across your organization.
    • Access industry and function-specific solutions to better align your ServiceNow instance with your organizational needs.

    Next Steps

    Visit the ServiceNow Store website to browse all available applications, review detailed release notes, and learn about submitting new application requests. Regularly updating applications ensures you benefit from the latest features, security improvements, and performance enhancements.

    Each quarter, the ServiceNow® Store releases new applications and updates to applications that are created by ServiceNow.

    On the ServiceNow® Store, you can download and install official ServiceNow applications to update your existing experience with our products. To learn more about the changes in each application version, read the release notes and version history.

    Important:
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.
    Laptop
    Ancillary software release notes

    The ServiceNow Store contains various ancillary software.

    IT leader
    IT Service Management release notes

    The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.

    Document
    Content release notes

    The ServiceNow Store contains various content.

    Operations
    Operational Technology release notes

    Streamline your organization's operations, boost productivity, and maximize your uptime on the production floor through digital workflows.

    Customer service
    Customer Service Management release notes

    Provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media.

    Mobile
    Mobile release notes

    Access your instance from anywhere using the ServiceNow® Now Mobile, Mobile Agent, and Mobile Onboarding apps on your mobile device.

    Application
    DevOps release notes

    Provide data insights, accelerate change, and increase visibility in your DevOps environment using a single system.

    Light bulb
    Now Intelligence release notes

    Optimize processes and increase productivity with Performance Analytics, virtual agents, and machine learning.

    Service management
    Employee Service Management release notes

    Create connected, engaging experiences for your employees by using digital workflows.

    Checklist
    Now Platform Admin release notes

    Configure core features, perform day-to-day administrator tasks, and upgrade your instance to the latest version.

    Facilities manager
    Field Service Management release notes

    Manage work tasks performed on location.

    Platform capabilities
    Now Platform Capabilities release notes

    Digitize your workflows and run them at scale by using the core capabilities of the ServiceNow AI Platform®.

    Financial services
    Financial Services Operations release notes

    Complete financial operations tasks, process account requests, and manage customer relationships with transparency, accuracy, and efficiency.

    Visual task boards
    Now Platform UI release notes

    Interact with ServiceNow AI Platform® applications and data in the way that work best for you.

    Compliance
    Governance, Risk, and Compliance release notes

    Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

    Security
    Security Operations release notes

    Utilize intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

    Healthcare
    Healthcare and Life Sciences release notes

    Leverage your digital healthcare platform and create better end-to-end experiences for patients, providers, and staff.

    Strategy
    Strategic Portfolio Management release notes
    Align work with business goals to deliver products and services in a way that supports your strategic priorities.
    Asset file
    IT Asset Management release notes

    Manage software licenses, hardware assets, and cloud assets with intuitive work flows and life cycle visibility.

    Cursor
    Technology Provider Service Management release notes
    Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.
    Management console
    IT Operations Management release notes

    Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility.

    Telecommunications tower
    Telecommunications Service Management release notes
    Connect your entire telecommunications operation to deliver proactive care and maximize the availability and quality of service.
    Global
    Operational Sustainability Management release notes

    Centrally manage all your environmental, social, and governance (ESG) commitments.

    Optimize
    ServiceNow AI Platform App Engine release notes

    Boost productivity by automating workflows.

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    Check out these top features and all the new features in the ServiceNow Store.