GRC: Business Continuity Planning release notes

  • Release version: Store
  • Updated June 11, 2026
  • 6 minutes to read
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    Summary of GRC: Business Continuity Planning Release Notes

    The GRC: Business Continuity Planning (BCP) application on the ServiceNow Store provides comprehensive tools to manage business continuity and disaster recovery planning. The release notes document ongoing enhancements, new features, fixes, and changes introduced from the initial launch in 2020 through mid-2026. This application integrates tightly with ServiceNow CMDB and supports role-based workspaces, automated reporting, and multi-language capabilities to streamline continuity planning and execution.

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    Key Features and Enhancements

    • Cross-Plan Task Dependencies (Version 9.1.2, Dec 2025): Enables linking recovery tasks across related plans, improving coordination through an “Associated Plans” tab.
    • Phases for Recovery Events: Tasks are categorized by phases such as Preparation, Recovery, Validation, and Return to Normal for enhanced progress tracking.
    • Asset Recovery Levels: Users can mark assets as Partially Recovered or Recovered upon task completion.
    • Task Inclusion Controls: Options to include or exclude tasks from actual crisis or exercise scenarios and time calculations.
    • Reporting Improvements: Word report generation with templates and API/UI actions introduced for customizable reporting (Version 9.0.1, Aug 2025).
    • Planning Workspace and UI Updates: Introduction of BCM Next Experience workspace, homepage tabs for planning, overview pages, and new UI pages for Scope and Documentation tabs to enhance usability (Version 5.0.2, Aug 2023).
    • Automation and Notifications: Configuration options for manual or automated updates from CMDB or Business Impact Analysis (BIA), including email notifications (Version 6.0.4, Feb 2024).
    • Recovery Task Enhancements: Ability to tag assets and define planned order and duration for tasks, plus improved asset relationship views (Version 7.0.1, Aug 2024).
    • Approval Workflows: Multi-level approvers and routing for plan approvals, with plans locked in specific states to maintain data integrity (Version 2.2.2, Nov 2021).
    • Multi-language and Localization: Support for multiple languages and fixes for localized content in reports and PDFs.
    • Security and Performance Fixes: Regular updates to address UI action security, ACL configurations, and performance issues related to large plans and data queries.

    Practical Benefits for ServiceNow Customers

    • Enhanced Coordination: Cross-plan dependencies and task phasing enable clearer, more organized recovery workflows across complex business continuity plans.
    • Improved Visibility and Reporting: Customizable Word reports and phased task tracking provide actionable insights and better progress monitoring.
    • Flexible Planning and Execution: Options to automate updates from CMDB/BIA and control task inclusion based on scenario type or timing improve accuracy and relevance.
    • Streamlined User Experience: Updated workspaces, UI components, and multi-language support simplify adoption and daily use.
    • Robust Security and Compliance: Continuous fixes ensure secure access controls, prevent data leaks, and maintain compliance with organizational policies.

    Expectations Moving Forward

    Customers can expect ongoing refinements focused on improving task dependencies, reporting capabilities, and workspace usability. Integration with CMDB and BIA remains a core strength, enabling automated updates and notifications. The application evolution emphasizes security, performance, and user experience enhancements, ensuring that business continuity planning remains efficient and aligned with organizational needs.

    Version history for the GRC: Business Continuity Planning on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 10.0.2 - March 2026
    Minor defect fixes.
    Version 9.1.2 - December 2025 (Zurich)
    • New:
      • Cross plan task dependency
        • Recovery tasks inside Business Continuity Plan (BCP) can now be linked to tasks from other plans, provided they belong to a direct parent plan. These will be carried across to event tasks.
        • A new “Associated Plans” tab has been introduced to easily view and manage these cross-plan connections
      • Phases
        • Introduced phases to categorize tasks across different stages of a recovery event, such as Preparation, Recovery, Validation, and Return to Normal, for clearer progress visibility
        • Shipped some out of box phases: Preparation, Recovery, Recovery Validation, Return to Normal, Return to Normal Validation, Post-incident review
      • Asset recovery level
        • A new option which allows users to mark impacted assets as Partially Recovered or Recovered upon task completion
      • Include in Actual Crisis or Exercise
        • Users can now specify whether a task should be included in an actual crisis or exercise scenario
      • Exclude from Time Calculation
        • A new option lets users mark tasks that should not be factored into overall time calculations
    • Changed: Replaced "Related plan" and "Parent plan" tabs with "Associated Plan" tab in BCP record
    Version 9.0.1 - August 2025
    • New:
      • Generate Word report using the template and the Report Generation API and UI actions with pop-up to select template
      • Create Word template, data relationships, content configurations, setup manifest file and design word template for BCP
    Version 8.1.4 - July 2025
    Fixed: Query match error for BCM planner persona while doing contains search.
    Version 8.1.3 - June 2025
    Fixed: PDF generation is not working correctly when Hungarian characters are used.
    Version 8.1.1 - May 2025
    • Updated:
      • Identified and fixed event mapping for UI action assignments
      • Added progress bar for Update dependencies in BCP
    • Fixed:
      • Auto refresh doesn't save documentation when Update dependencies is clicked
      • Generated PDF doesn't have localized strings
    Version 8.0.2 - February 2025
    • Changed:
      • Scope/related assets/asset dependencies should render the assets on the PDF for Planning
      • Remove the related plans that are not associated with at least one task
    • Fixed:
      • onClick naming should be unique for UI actions created to the same form
      • Added security data filters for data visualization and Gantt chart
    Version 7.1.2 - November 2024
    • Changed: Review sandbox access from client callable scripts
    • Fixed:
      • Security table ACL bypass issue
      • RTO, RPO, recovery tier does not reset after update dependencies is clicked
      • Removing a plan or related plan that activate another plan - it shows an error message but deletes the record
    Version 7.0.1 - August 2024
    • New:
      • Added planned order and planned duration field for Plan tasks
      • Added tag asset and asset scope field for recovery task
    • Changed:
      • Improved primary and related assets, shows relationships with hierarchical and list view
      • Made BIA a reference field for Plan scope
      • Removed cyclic dependencies for plan, to support planned order
    • Fixed:
      • BCM Plan PDF showing asset RTO/RPO as 'None' when they are not
      • Before removing the related asset dependencies, it should check whether it is being used in Recovery strategies, tasks, etc.
      • BCM Workspace Canvas Error​ - 414 URI Too Large
      • "Do you want to save changes?" modal in Business Continuity Workspace > Planning section was not saving changes when clicked
    Version 6.1.4 - July 2024
    Fixed: Fixed app compatibility for the glide family releases.
    Version 6.1.3 - June 2024
    • Changed: Updated UIB workspace controller for BCM
    • Fixed:
      • Security fix for table/field ACL misconfiguration
      • Security fix for Glide encoded query ACL bypass
      • Refresh tab issue on the workspace
    Version 6.0.4 - February 2024
    • New:
      • Added configuration to set manual or automated updates from CMDB or BIA
      • Added dependency update support from CMDB and BIA in planning
      • Added email notification for updates from CMDB and BIA
    • Fixed:
      • Fixed ad-hoc plan with start date time
      • Fixed missing new button in the recovery strategy tab
      • Fixed documentation section in PDF
      • Fixed number of tasks in related plans
      • Fixed related assets in BCP from BIA
      • Fixed item picker UI, primary scope asset is not populated
    Version 5.0.2 - August 2023
    • New:
      • Added planning in the new BCM Next Experience workspace
      • Added pending plan activities in My Task
      • Added a new homepage tab for planning
      • Added a new overview page with a stepper component for states
      • Added planning modules in the List view
      • Added new UI page for Scope tab in BCP
      • Added new UI page for Documentation tab in BCP
    • Fixed: Recovery task to use BIA and manually added related plans
    Version 4.1.0 - May 2023
    • Fixed:
      • Lookup reference drop-down fields in BCP. Will support system property for displaying the number of items in the drop-down.
      • Fixed BCP business rule that's throwing Java error
      • Fixed documentation 404 error when uploading an image
    Version 4.0.1 - February 2023
    • Fixed:
      • BCM admin is unable to see a chart of dependencies from cmdb_datacenter.
      • Inside the BCM workspace, a grouping of recovery tasks does not work & when the 'Refresh list' is clicked no task gets displayed.
      • Performance issue, BCM - Adding a plan with 15000 tasks to an event is being canceled due to transaction quota rules.
      • Security Bug
      • Approval and Approval history tabs are not enabled in the workspace view - Plans and Events.
      • BCP tab, related assets are not pulled in automatically.
    Version 3.0.4 - December 2022
    Fixed: Fixed parent POM in order to remove the redundant GLIDE-INF folder and content contained within.
    Version 3.0.2 - August 2022
    • New:
      • For BCM event scoping changes, create the related assets and related plans in the plan form
      • For BCM event scoping changes, open the dependencies field in the recovery tasks to accommodate the tasks irrespective of the scope
      • For BCM event scoping changes, create the dependencies and pre-requisite UI in the plan form
      • For BCM event scoping changes, categorize tasks - Pre-requisites, tasks, and check
    • Fixed:
      • Fixed security gaps for HTML injections
      • Copy plan is failed when the recovery strategy doe not have dependencies covered
      • Plan ADD UI action brings the scope and related assets to Rome but this is not working on SD onwards
    Version 2.3.1 - March 2022
    • New:
      • Ability to copy plan.
      • Ability to delete plan document sections and edit section title and subtitle.
      • Enabled multi-language support and included translations.
    • Changed: Subheading/section description in the plan documentation, which was fetched from the documentation template is now copied to the plan and can be edited.
    Version 2.2.2 - November 2021
    • New:
      • Ability to set up multiple levels of approvers and route plans for approval
      • Ability to define dependencies among plan recovery tasks
      • Ability to group and report plan recovery tasks
      • Plan document sections are ordered according to plan templates
    • Changed:
      • Lifecycle UI action behavior is modified to accommodate approval flow
      • Plan is set as read-only in Pending approval, Approved and Archived states
      • Plan PDF template layout
    Version 2.1.1 - June 2021
    • New: Support to add related assets to loss scenarios based on BIA dependencies
    • Fixed: Minor fixes in PDF generation
    Version 2.0.1 - March 2021
    • New:
      • Support for different plan authoring types
      • Ability to link BIA to plan asset/scope
      • Define recovery tasks at plan/recovery strategy/documentation
      • Recovery tasks can be assigned to recovery teams
    • Changed:
      • Plan assets are now defined under 'scope' tab of the plan
      • Support to define plan authoring type in plan templates
    Version 1.0.2 - October 2020
    • New:
      • All new user experience for Business Continuity and Disaster Recovery Planning
      • Streamlined integration with ServiceNow CMDB for business processes and asset inventories
      • Role-based workspace with customizable reports and dashboards