GRC: Compliance Case Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of GRC: Compliance Case Management release notes

    The GRC Compliance Case Management application on the ServiceNow Store enables organizations to manage compliance cases effectively, including policy violations, regulatory inquiries, complaints, and investigations. It supports collaboration among stakeholders, streamlines assessments and tasks, and facilitates case review and reporting.

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    Key Features

    • Compliance Case Creation and Management: Create compliance cases from multiple sources, including inbound emails and anonymous reporting portals, allowing confidential submissions.
    • Smart Assessment Engine: Perform assessments on compliance cases with AI-driven summarization and version-controlled Smart Assessment templates, enhancing consistent governance and insight extraction.
    • Action Tasks and Workflow Integration: Create, map, and dynamically manage action tasks within compliance request workflows to track remediation activities effectively.
    • Enhanced Collaboration and Communication: Manage email communications centrally from case or request records for regulatory inquiries, reporting, and legal consultations.
    • Role-Based Security and Access Control: Standardized query range ACLs across tables ensure secure and consistent data access aligned with least privilege principles, with automated upgrade handling and recommended post-upgrade reviews for customized ACLs.
    • User Experience Improvements: Features like multiple impacted and related area selections, persona-specific homepage views, and graphical charts improve case monitoring and management.
    • Export and Reporting: Export cases and requests to customizable PDF templates for offline sharing with external stakeholders such as regulators and legal teams.

    Key Outcomes

    • Improved compliance case governance and consistency through version-controlled templates and AI-driven summarization.
    • Enhanced security posture by implementing granular roles and standardized access controls across compliance data.
    • Streamlined collaboration and communication workflows, enabling efficient handling of compliance investigations and regulatory interactions.
    • Greater operational efficiency with dynamic task management, anonymous reporting support, and accessible reporting tools.
    • Scalable and user-friendly compliance case management that adapts to evolving organizational and regulatory requirements.

    Version history for the GRC Compliance Case Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.2 - June 2026 (Australia)
    • New: Manage Smart Assessment templates with versioning support. Create, publish, and delete template versions to support consistent assessment governance.
    • Changed: Standardized query range security ACLs are now applied across all tables, ensuring consistent query access for authenticated users with appropriate read permissions throughout the platform. These ACL rules are installed automatically during upgrade with no administrator action required — automated upgrade scripts handle the full transition, including detection and processing of previously customized ACLs to ensure existing configurations continue to function without interruption. If your instance includes administrator-modified query range ACLs, a post-upgrade review is recommended to confirm alignment with your intended access policies.
    Version 22.0.1 - March 2026
    • New:
      • Ability to create anonymous compliance cases from the Anonymous Reporting Center portal.
      • AI-based compliance case summarization capability that covers all the key insights and details of a compliance case.
    • Fixed: Fixed security bugs.
    Version 21.1.0 - December 2025 (Zurich)
    • New:
      • Ability to create and map action tasks to the compliance request workflow.
      • Ability to create dynamic state model for action tasks in compliance requests.
      • Creation of compliance case from inbound email.
      • Ability to configure impacted and related areas on compliance case types.
    • Changed:
      • Introduced an 'Active' flag in the GRC Choice table. Updates to these flags are now reflected in the AI risk and compliance management application.
      • Implemented the impacts of Citation-to-Control mapping across the dashboards and overview pages.
    • Fixed:
      • Resolved a security vulnerability that allowed unintended edits to read-only fields.
      • Replaced hard-coded admin role dependencies with granular roles to improve security and align with least privilege principles.
    Version 21.0.1 - August 2025
    • Changed: Implemented smart assessment changes to compliance case assessments.
    • Fixed: Fixed issues related to access permissions on compliance case record.
    Version 20.2.0 - June 2025
    Fixed: Enhanced security by creating Query range ACLs on compliance case tables.
    Version 20.1.0 - May 2025
    • Fixed:
      • Fixed security directive changes
      • Fixed coral theme issues related to compliance case feature
      • Fixed issue on assessment questionnaire and localization issues
    Version 20.0.1 - February 2025
    • New:
      • Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine.
      • Utilize the unified Tasks page on Employee Center to complete your assessments.
    • Fixed: Localisation and other functional issues are fixed.
    Version 19.1.0 - November 2024
    Changed: Now unit testing framework adoption changes.
    Version 19.0.1 - August 2024
    • New:
      • Enable views for Homepage for Compliance analyst persona to manage reported compliance cases or requests.
      • Set up configurations to auto-calculate the notification dates for reported compliance cases.
    • Changed: A new graphical chart provisioned for Compliance Case managers to monitor and access compliance cases by subtype classification
    Version 18.1.0 - June 2024
    Changed: Updated this app to the latest version of GRC Case Management Core (18.1.0).
    Version 18.0.1 - February 2024
    • New:
      • Export "Case/Request" records to PDF
        • Enables offline sharing of information with stakeholders such as regulators, legal professionals, who may not have access to the application.
        • Customize multiple PDF templates per case or request types.
      • Manage Email communication from Case or Requests records
        • Compliance teams can centrally initiate and monitor all email communications, for various scenarios, such as:
          • Regulatory inquiries
          • Regulatory reporting
          • Legal consultation
    • Changed:
      • Updated user experience
        • Enables to select multiple Impacted and Related areas within a compliance case.
    Version 17.0.2 - August 2023
    • New: Ability to raise and manage compliance requests.
    • ServiceNow's Compliance case management solution helps customers manage their compliance cases, such as policy and regulatory violations, complaints, and more. Collaborate with key stakeholders to perform assessments, investigation tasks, and other actions to effectively manage compliance cases. Additionally, analyze the causes and consequences as part of the post-case review process.