---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

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    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# GRC: Crisis map release notes

# GRC: Crisis map release notes {#ariaid-title1}

Release version: Store  
Updated October 8, 2026  
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## Summary of GRC: Crisis Map Release Notes

The GRC: Crisis Map application on the ServiceNow Store provides geographic visualization and management of crisis events, critical assets, and threat alerts.
Since its initial release in June 2021, the application has undergone numerous updates to enhance performance, usability, localization, and accessibility.
It integrates tightly with Business Continuity Management (BCM) to support crisis event declaration and recovery tracking.
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## Key Features and Enhancements

* **Geographic Visualization:** View critical assets and threat alerts on an interactive geo-map with support for custom impacted areas and multiple alert radius display improvements.
* **Crisis Event Management:** Declare and monitor crisis events linked to BCM for effective recovery tracking and stakeholder notification.
* **Performance Optimizations:** Improved loading times by default for dismissed alerts over a 30-day window, with configurable time ranges for administrators.
* **Scalability:** Optimized to handle large datasets, including over 10,000 resources and 1,000 alerts without performance degradation.
* **Search and Filtering:** Location search respects resource configuration filters, ensuring relevant results.
* **Localization and Accessibility:** Multi-language support, translation inclusions, and WCAG 2.1AA accessibility compliance fixes.
* **UI and Component Updates:** Transitioned to the Next Experience Geo map component, fixed UI Builder tiles, resolved tab label overlaps, and improved modals for declaring and notifying crisis events.
* **Knowledge Graph Support:** Added in version 12.1.1 to enhance BCM applications.

## Practical Impact for ServiceNow Customers

Customers using the Crisis Map can expect a robust and scalable platform for visualizing and managing crises geographically. The application enables efficient alert dismissal and impact area management, supports extensive resource datasets, and enhances user experience through improved search, localization, and accessibility. Integration with BCM lets organizations notify stakeholders and track recovery progress seamlessly. Administrators can customize performance parameters to suit organizational needs.  
Version history for the GRC: Crisis map application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-grc-rn-crisis-map__section_abv_tl2_xpb}

Version 12.1.1 - October 2026 (Brazil)
:   Added knowledge graph support for BCM apps.

Version 12.0.5 - September 2026 (Brazil)
:   Fixed: Crisis Map Performance Optimization - Dismissed alerts now load efficiently using a 30-day default window. Administrators can extend the time range as needed to optimize Crisis Map loading performance.

Version 11.0.1 - June 2026 (Australia)
:
    * Fixed:
      * Issues with zooming in the Crisis map have been resolved. Users can now zoom in and out on the Crisis map without encountering errors or unexpected behavior.
      * The Crisis map no longer accumulates multiple radius impact areas when switching between alerts. Each alert now displays only its relevant impact area.
      * The location search on the Crisis Map now correctly applies the resource configuration filter. Search results are limited to locations that match the configured resources.
      {#store-grc-rn-crisis-map__ul_pz2_xw2_kjc}
    {#store-grc-rn-crisis-map__ul_wgn_ww2_kjc}

Version 10.0.1 - March 2026
:   Defect fixes in search and filters.

Version 9.1.2 - December 2025 (Zurich)
:
    * Fixed:
      * Cancel button not working after selecting to declare a crisis event
      * Localization issue

Version 9.0.3 - September 2025
:   Fixed: Restored the ability to customize impacted areas for alerts on crisis map, including support for custom shapes, editing, and reverting changes.

Version 9.0.1 - August 2025
:
    * Updated: Optimized Crisis map to handle over 10,000 resources and 1,000 alerts
    * Fixed: Assets are not auto-populated when declaring an event from Crisis map

Version 8.1.1 - May 2025
:
    * Changed: Design change for "Search Location" to resolve accessibility findings
    * Fixed:
      * Tab labels in Crisis Map overlaps with description text (workspace)
      * Crisis map caching issues for:
        * After declaring crisis, the alert does not refresh and has no alert message
        * The modal to notify crisis and declare crisis is cached when reopening
        * For dismiss-reopen alert on alert details
        {#store-grc-rn-crisis-map__ul_gg1_2cy_1fc}
      * Crisis map localization gaps for "Alert subscribed"
      * Accessibility issues on button with no accessible text
      * Crisis Map fails to load Associates when the count exceeds 50K
      {#store-grc-rn-crisis-map__ul_jzr_wdl_rgc}

    {#store-grc-rn-crisis-map__latest-crisis-map}
{#store-grc-rn-crisis-map__latest-crisis-map}

Version 8.0.6 - February 2025
:   Changed: Updated map component to Geo map, the Next Experience component.

Version 7.0.1 - August 2024
:
    * Fixed:
      * Fixed tile icon for UI Builder
      * Fixed accessibility WCAG 2.1AA gaps

Version 6.0.0 - February 2024
:
    * Fixed:
      * Fixed error message for a required empty short description
      * Fixed to use updated short description when declaring a crisis event

Version 2.0.4 - August 2023
:   New: Added crisis map to new BCM next experience workspace.

Version 1.1.2 - March 2022
:   New: Enabled multi-language support and included translations.

Version 1.0.1 - June 2021
:
    * New:
      * Application with the following capabilities
      * View the critical assets and threat alerts in geo-map
      * Notify the stakeholders responsible for the impacted assets
      * Declare Crisis Events to be tracked in BCM to monitor the recovery progress
      {#store-grc-rn-crisis-map__ul_fd2_zl2_xpb}
    {#store-grc-rn-crisis-map__ul_wws_tdv_v4b}
{#store-grc-rn-crisis-map__dl_bbv_tl2_xpb}