GRC: Crisis map release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of GRC: Crisis Map Release Notes

    The GRC: Crisis Map application in ServiceNow provides geographic visualization of critical assets and threat alerts, enabling stakeholders to declare and monitor crisis events effectively. This release history outlines key updates from the initial launch to the latest improvements as of June 2026, focusing on enhanced usability, performance, accessibility, and localization.

    Show full answer Show less

    Key Features and Updates

    • Initial Release (June 2021): Introduced core capabilities including viewing critical assets and threat alerts on a geo-map, notifying stakeholders of impacted assets, and declaring crisis events for recovery monitoring in BCM.
    • Multi-Language Support (March 2022): Added translations to support multiple languages, improving accessibility for diverse user bases.
    • Integration with BCM Next Experience Workspace (August 2023): Embedded the Crisis Map into the new BCM workspace for streamlined crisis management workflows.
    • Map Component Upgrade (February 2025): Updated to the Next Experience Geo map component for improved map functionality and user experience.
    • Performance and Scalability Enhancements (August 2025): Optimized to support over 10,000 resources and 1,000 alerts concurrently, ensuring reliability in large-scale crisis situations.
    • Usability Improvements and Bug Fixes:
      • Resolved zooming issues allowing smooth zoom in/out on the Crisis Map.
      • Fixed radius impact area display to show only relevant alerts without accumulation.
      • Ensured location search respects resource configuration filters, delivering accurate search results.
      • Addressed accessibility issues in compliance with WCAG 2.1AA standards.
      • Fixed modal caching problems to provide real-time alert updates and smooth user interactions.
      • Corrected localization gaps and functionality of cancel buttons in crisis declaration workflows.
      • Restored customization capabilities for impacted areas including support for custom shapes and edits.

    Practical Benefits for ServiceNow Customers

    • Enhanced crisis visualization with accurate and scalable mapping supports informed decision-making during critical events.
    • Improved user experience with reliable zooming, search filtering, and alert display facilitates efficient crisis management.
    • Accessibility and localization improvements ensure inclusive use across global teams and diverse user groups.
    • Integration with BCM Next Experience workspace streamlines crisis event tracking and recovery monitoring within ServiceNow.

    Version history for the GRC: Crisis map application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.0.1 - June 2026 (Australia)
    • Fixed:
      • Issues with zooming in the Crisis map have been resolved. Users can now zoom in and out on the Crisis map without encountering errors or unexpected behavior.
      • The Crisis map no longer accumulates multiple radius impact areas when switching between alerts. Each alert now displays only its relevant impact area.
      • The location search on the Crisis Map now correctly applies the resource configuration filter. Search results are limited to locations that match the configured resources.
    Version 10.0.1 - March 2026
    Defect fixes in search and filters.
    Version 9.1.2 - December 2025 (Zurich)
    • Fixed:
      • Cancel button not working after selecting to declare a crisis event
      • Localization issue
    Version 9.0.3 - September 2025
    Fixed: Restored the ability to customize impacted areas for alerts on crisis map, including support for custom shapes, editing, and reverting changes.
    Version 9.0.1 - August 2025
    • Updated: Optimized Crisis map to handle over 10,000 resources and 1,000 alerts
    • Fixed: Assets are not auto-populated when declaring an event from Crisis map
    Version 8.1.1 - May 2025
    • Changed: Design change for "Search Location" to resolve accessibility findings
    • Fixed:
      • Tab labels in Crisis Map overlaps with description text (workspace)
      • Crisis map caching issues for:
        • After declaring crisis, the alert does not refresh and has no alert message
        • The modal to notify crisis and declare crisis is cached when reopening
        • For dismiss-reopen alert on alert details
      • Crisis map localization gaps for "Alert subscribed"
      • Accessibility issues on button with no accessible text
      • Crisis Map fails to load Associates when the count exceeds 50K
    Version 8.0.6 - February 2025
    Changed: Updated map component to Geo map, the Next Experience component.
    Version 7.0.1 - August 2024
    • Fixed:
      • Fixed tile icon for UI Builder
      • Fixed accessibility WCAG 2.1AA gaps
    Version 6.0.0 - February 2024
    • Fixed:
      • Fixed error message for a required empty short description
      • Fixed to use updated short description when declaring a crisis event
    Version 2.0.4 - August 2023
    New: Added crisis map to new BCM next experience workspace.
    Version 1.1.2 - March 2022
    New: Enabled multi-language support and included translations.
    Version 1.0.1 - June 2021
    • New:
      • Application with the following capabilities
      • View the critical assets and threat alerts in geo-map
      • Notify the stakeholders responsible for the impacted assets
      • Declare Crisis Events to be tracked in BCM to monitor the recovery progress