GRC: Crisis map release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of GRC: Crisis Map Release Notes

    The GRC: Crisis Map application is designed to help ServiceNow customers visualize critical assets and threat alerts on a geo-map, notify relevant stakeholders, and declare crisis events for effective monitoring and recovery within Business Continuity Management (BCM). Regular updates improve functionality, performance, localization, accessibility, and user experience to support large-scale crisis management operations.

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    Key Features and Enhancements

    • Geo-Map Visualization: Displays critical assets and alerts geographically, enabling better situational awareness.
    • Crisis Event Declaration: Allows users to declare and track crisis events within BCM for recovery progress monitoring.
    • Stakeholder Notifications: Notifies responsible parties for impacted assets to ensure timely response.
    • Multi-language Support: Supports multiple languages and translations for global usability.
    • Improved Search and Filters: Location search respects resource configuration filters to show relevant results.
    • Support for Large Data Sets: Optimized to handle over 10,000 resources and 1,000 alerts efficiently.
    • Custom Impact Areas: Enables customization of impacted areas on the map, including custom shapes and editing capabilities.
    • Accessibility Compliance: Addressed WCAG 2.1AA gaps and improved UI accessibility, such as button labels and tab layouts.
    • Next Experience Map Component: Updated to use the Geo map component for enhanced performance and user experience.

    Resolved Issues and Fixes

    • Resolved zooming errors and unintended accumulation of radius impact areas when switching alerts.
    • Fixed defects in search functionality and filters to improve accuracy.
    • Addressed localization issues and non-functional cancel button in crisis event declaration.
    • Fixed issues with auto-populating assets during crisis declaration and refreshed alert messages post-declaration.
    • Resolved caching problems affecting alert notifications and modal dialogs.
    • Corrected UI overlap issues and ensured map loads correctly with large numbers of associates.
    • Fixed error messages related to required fields and updated descriptions during crisis declaration.
    • Improved tile icon display and UI Builder integration.

    What ServiceNow Customers Can Expect

    With ongoing enhancements, customers can expect a robust crisis mapping solution that supports efficient crisis identification, communication, and management at scale. The application now offers improved performance with large datasets, precise filtering and search results, accessible design, and greater customization of impact visualization. These updates enable organizations to respond swiftly and coordinate recovery efforts effectively during crisis events.

    Version history for the GRC: Crisis map application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.0.1 - June 2026 (Australia)
    • Fixed:
      • Issues with zooming in the Crisis map have been resolved. Users can now zoom in and out on the Crisis map without encountering errors or unexpected behavior.
      • The Crisis map no longer accumulates multiple radius impact areas when switching between alerts. Each alert now displays only its relevant impact area.
      • The location search on the Crisis Map now correctly applies the resource configuration filter. Search results are limited to locations that match the configured resources.
    Version 10.0.1 - March 2026
    Defect fixes in search and filters.
    Version 9.1.2 - December 2025 (Zurich)
    • Fixed:
      • Cancel button not working after selecting to declare a crisis event
      • Localization issue
    Version 9.0.3 - September 2025
    Fixed: Restored the ability to customize impacted areas for alerts on crisis map, including support for custom shapes, editing, and reverting changes.
    Version 9.0.1 - August 2025
    • Updated: Optimized Crisis map to handle over 10,000 resources and 1,000 alerts
    • Fixed: Assets are not auto-populated when declaring an event from Crisis map
    Version 8.1.1 - May 2025
    • Changed: Design change for "Search Location" to resolve accessibility findings
    • Fixed:
      • Tab labels in Crisis Map overlaps with description text (workspace)
      • Crisis map caching issues for:
        • After declaring crisis, the alert does not refresh and has no alert message
        • The modal to notify crisis and declare crisis is cached when reopening
        • For dismiss-reopen alert on alert details
      • Crisis map localization gaps for "Alert subscribed"
      • Accessibility issues on button with no accessible text
      • Crisis Map fails to load Associates when the count exceeds 50K
    Version 8.0.6 - February 2025
    Changed: Updated map component to Geo map, the Next Experience component.
    Version 7.0.1 - August 2024
    • Fixed:
      • Fixed tile icon for UI Builder
      • Fixed accessibility WCAG 2.1AA gaps
    Version 6.0.0 - February 2024
    • Fixed:
      • Fixed error message for a required empty short description
      • Fixed to use updated short description when declaring a crisis event
    Version 2.0.4 - August 2023
    New: Added crisis map to new BCM next experience workspace.
    Version 1.1.2 - March 2022
    New: Enabled multi-language support and included translations.
    Version 1.0.1 - June 2021
    • New:
      • Application with the following capabilities
      • View the critical assets and threat alerts in geo-map
      • Notify the stakeholders responsible for the impacted assets
      • Declare Crisis Events to be tracked in BCM to monitor the recovery progress