Box Spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Box Spoke release notes

    The Box Spoke for ServiceNow Integration Hub enables seamless native integration with Box, allowing you to automate and manage Box files, folders, users, and permissions directly within your ServiceNow environment. This integration facilitates collaboration, document management, and organizational control to accelerate workflows and case handling.

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    Key Features

    • Automate creation and management of Box files and folders to support collaboration and document organization.
    • Control permissions by adding or removing collaborators through ServiceNow as the engagement platform.
    • Manage Box groups and users efficiently from within ServiceNow.
    • Share document and folder links with collaborators to enhance team productivity.
    • Support for inbound integrations via webhooks from Box to ServiceNow for real-time updates.
    • Compliance features such as legal hold policies and retention policies integrated with sample remote tables for visibility.
    • Multiple updates enhancing security, including ACL enhancements and password field protection.
    • Addition of AI-driven actions and agents to expand automation capabilities related to Box content and AI functionalities.

    Version Highlights and Improvements

    • Version 3.7.0 (June 2026): Security patch focusing on non-glide ACLs.
    • Version 3.6.0 (April 2026): Added 10 new actions mainly related to Box Hub and Box AI.
    • Version 3.5.0 (December 2025): Introduced 10 new external triggers to extend event handling.
    • Version 3.4.0 (September 2025): Implemented ACLs and roles aligning with AI Security Directive guidelines.
    • Earlier versions: Included fixes for file and folder ID lookups, installation performance, error handling, and licensing.

    Practical Benefits for ServiceNow Customers

    By leveraging the Box Spoke, you can streamline document collaboration and management workflows without leaving ServiceNow, reducing manual effort and enhancing security compliance. The continuous updates and security enhancements ensure robust and reliable integration with Box, while new AI capabilities and triggers support advanced automation scenarios. This integration ultimately enables faster, more controlled, and auditable file management aligned with your organization’s governance policies.

    Version history for the Integration Hub Box spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.7.0 - June 2026
    Security patch for non-glide ACLs
    Version 3.6.0 - April 2026
    Added 10 new actions, primarily around Box Hub, Box Hub Items, and Box AI.
    Version 3.5.1 - January 2026
    Fixed: ACL enhancement on multiple tables.
    Version 3.5.0 - December 2025
    Added 10 external triggers
    Version 3.4.0 - September 2025
    Added required ACLs/Roles as per the AI Security Directive guidelines.
    Version 3.3.1 - July 2025
    Fixed: look up the right file ID when existing same name files in different path at Box.
    Version 3.3.0 - May 2025
    Minor release with new AI agents.
    Version 3.2.2 - March 2024
    Fix in code for Action Look up File ID and Look up Folder ID actions are not loaded with latest code.
    Version 3.2.1 - April 2023
    Patch release of Box Spoke for Integration Hub. This version includes deduplication changes.
    Version 3.2.0 - January 2023
    Fixed: Added Content-Type property in Headers for the missing actions.
    Version 3.1.3 - September 2022
    Fixed: Patch version of Box. This version includes a fix to improve the installation performance of the spoke.
    Version 3.1.1 - May 2022
    Patch release for Box Spoke. This version includes fixes for errors 'Provided username doesn't exist at Action 'Look up User ID' and 'Folder path doesn't exist at Action 'Look up Folder ID'.
    Version 3.1.0 - October 2021
    Fixed: Security bug
    Version 3.0.1 - June 2021
    Patch release of Box Spoke for IntegrationHub. This version adds KMF modules for additional security of the Password2 fields, and a fix for connection URL in the 'Upload File' action.
    Version 3.0.0 - April 2021
    • Fixed:
      • JSON response body is now a drag-n-droppable data pills so that end user can build the flow in Flow Designer 10x easier.
      • Updated with legal hold policy and retention policy
      • Updated with webhook for inbound integration from Box to ServiecNow
      • Sample remote tables to view legal hold policies and retention policies
    Version 2.0.4 - February 2021
    Fixed: Fixes for 6 issues are provided as part of this patch release.
    Version 2.0.3 - February 2020
    Fixed: Clarified a confusing error message
    Version 2.0.2 - August 2019
    Licensing patch for the Box spoke on Integration Hub
    Version 1.3.8 - March 2019
    The Integration Hub Box spoke provides native integration to Box to easily manage files and folders from ServiceNow.
    • Automate creation and management of Box files and folders for collaboration
    • Use Box as a collaboration tool to facilitate document management
    • Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes
    • Manage folders to organize case documents in Box
    • Manage groups and users in Box
    • Share document or folder links with collaborators