--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Partner Relationship Management release notes # Partner Relationship Management release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Partner Relationship Management release notes The Partner Relationship Management (PRM) application on the ServiceNow Store enables enterprises to streamline and enhance their collaboration with partner ecosystems. PRM offers a unified workspace for sales, delivery, marketing, and operations teams to manage the full partner lifecycle. It provides real-time visibility into partner performance, personalized engagement capabilities, and a simplified portal experience for partners to drive growth and value creation. Show full answer Show less ## Key Features and Updates by Version * **Version 11.0.2 (September 2026):** Introduced the Partner Criteria related list on the Channel Partner form for case and workspace views. Fixed registration issues for members of child channel partners by Partner and Relationship Managers. * **Version 10.0.4 (Zurich, September 2026):** Also added Partner Criteria related list and resolved similar registration issues for partner managers. * **Versions 9.0.1 and 8.0.0 (August 2026, Zurich):** Implemented security fixes and performance optimizations, including setting the details tab as the landing page. * **Versions 7.0.0 and 6.0.0 (June 2026, Zurich):** Delivered minor enhancements such as updates to the portal background header image, improved navigation to Quotes in the portal, and partner overview list refresh. * **Versions 5.1.0 and 4.1.0 (May 2026, Zurich):** Updated navigation paths in the Partner portal, changed default business type function to "Sales \& Service," and applied security upgrades. * **Version 5.0.1 (March 2026, Australia):** Added a properties module under PRM navigation, fixed partner overview defects, enhanced performance, updated terminology from 'Business Location' to 'Business Organisation,' and improved portal navigation. * **Version 3.1.0 (January 2026):** Added Quote related list in partner overview and properties module under PRM navigation. * **Version 3.0.0 (December 2025):** Configured criteria for partner program tables, added new related lists to channel partner forms, and enhanced partner overview and program relationship tables. * **Version 2.1.0 (August 2025):** Enabled workspace access and Partner 360 view for enterprise users, improved UI/UX for Partner Portal and Workspace, and enhanced data consistency between channel partner and company records. * **Version 2.0.0 (May 2025):** Launched PRM with capabilities to unify partner lifecycle management, enable personalized engagement, and provide simplified partner portal experiences to foster strategic relationships and partner growth. ## Practical Benefits for ServiceNow Customers * Gain a centralized platform to manage partner relationships across multiple teams with real-time insights and lifecycle management. * Utilize enhanced forms and views such as the Partner Criteria related list to streamline partner data management and case handling. * Resolve common partner management challenges including registration of child channel partner members and navigation improvements in the Partner portal. * Benefit from ongoing security enhancements and performance optimizations that improve user experience and application reliability. * Leverage workspace and 360-degree partner views for deeper engagement and tracking of partner sales and install base. Version history for the Partner Relationship Management application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 11.0.2 - September 2026 : * New Features: Added Partner Criteria Related List on Channel Partner Form for case and workspace views * Fixes: Partner Manager / Relationship Manager unable to register members of child channel partners * New Features: Added the Partner Criteria related list to the Channel Partner form for case and workspace views. * Fixes: Fixed an issue where Partner Managers and Relationship Managers were unable to register members of child channel partners. Version 10.0.4 - September 2026 (Zurich) : * New Features: Added Partner Criteria Related List on Channel Partner Form for case and workspace views * Fixes: Partner Manager / Relationship Manager unable to register members of child channel partners * PC Suggestions: * New Features: Added the Partner Criteria related list to the Channel Partner form for case and workspace views. * Fixes: Fixed an issue where partner managers and relationship managers were unable to register members of child channel partners. {#store-integrationhub-rn-partner-relationship-mgmt__ul_vrm_vdq_lkc} Version 9.0.1 - August 2026 : * Defects: Security fixes * Updates: Performance optimisations: Made details tab as landing page {#store-integrationhub-rn-partner-relationship-mgmt__ul_o3t_2w5_bkc} Version 8.0.0 - August 2026 (Zurich) : * Defects: Security fixes * Updates: Performance optimisations: Made details tab as landing page {#store-integrationhub-rn-partner-relationship-mgmt__ul_yhs_fw5_bkc} Version 6.0.1 - July 2026 (Zurich) : Translations are added Version 7.0.0 - June 2026 : * Minor enhancements: * Updates to portal background header image * Navigation to Quotes in portal * List refresh in partner overview, and so on {#store-integrationhub-rn-partner-relationship-mgmt__ul_zny_g3w_ljc} Version 6.0.0 - June 2026 (Zurich) : * Minor enhancements: * Updates to portal background header image * Navigation to Quotes in portal * List refresh in partner overview etc., {#store-integrationhub-rn-partner-relationship-mgmt__ul_jsk_g3w_ljc} Version 5.1.0 - May 2026 : * Changed: * Updated navigations paths in the Partner portal * Changed default business type function to "Sales \& Service" {#store-integrationhub-rn-partner-relationship-mgmt__ul_mdj_cbc_cjc} * Security upgrades {#store-integrationhub-rn-partner-relationship-mgmt__ul_njs_bbc_cjc} Version 4.1.0 - May 2026 (Zurich) : * Changed: * Updated navigations paths in the Partner portal * Changed default business type function to "Sales \& Service" {#store-integrationhub-rn-partner-relationship-mgmt__ul_ptj_2bc_cjc} * Security upgrades {#store-integrationhub-rn-partner-relationship-mgmt__ul_otj_2bc_cjc} Version 5.0.1 - March 2026 (Australia) : * New: Added properties module under PRM in app navigation * Fixed: Fixed partner overview defect for Y. * Fixed performance issue in screen condition. * 'Business Location' is updated to 'Business organisation' * Updates to portal navigation. {#store-integrationhub-rn-partner-relationship-mgmt__ul_jj1_2qw_l3c} Version 4.0.1 - March 2026 : * Fixed: Fixed partner overview defect for Y. * Fixed performance issue in screen condition. * 'Business Location' is updated to 'Business organisation' * Updates to portal navigation. {#store-integrationhub-rn-partner-relationship-mgmt__ul_z1y_bqw_l3c} Version 3.1.0 - January 2026 : * New: * Added Quote related list in partner overview * Added properties module under PRM in app navigation {#store-integrationhub-rn-partner-relationship-mgmt__ul_av5_q3l_yhc} {#store-integrationhub-rn-partner-relationship-mgmt__ul_uyg_q3l_yhc} Version 3.0.0 - December 2025 : * New: * Configured Criteria to partner program and partner program relationship tables * List and form views for new entities * Addition of new related lists to channel partner Changed * Updates to partner overview page * Updates to partner program relationship tableFixedNARemovedNA {#store-integrationhub-rn-partner-relationship-mgmt__ul_alm_jdz_mhc} Version 2.1.0 - August 2025 : * New: * Workspace access for enterprise users. * Partner 360 view for enterprise users. * Updates to the channel partner, program and partnership table fields. * Map and configure the channel parter record entities to the company record to ensure consistency between the two records. * Enterprise users can track sold products and install base. * Fixed: Improved UI/UX for Partner Portal and Workspace. Version 2.0.0 - May 2025 : * Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle. * With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships. * Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise. {#store-integrationhub-rn-partner-relationship-mgmt__ul_wfj_qcr_cfc} {#store-integrationhub-rn-partner-relationship-mgmt__latest-store-integrationhub-rn-partner-relationship-mgmt} {#store-integrationhub-rn-partner-relationship-mgmt__latest-store-integrationhub-rn-partner-relationship-mgmt}