Salesforce spoke release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Salesforce spoke release notes

    The Salesforce spoke for ServiceNow IntegrationHub enables seamless integration with Salesforce, allowing you to access and manage Salesforce data such as Account, Contact, Case, Lead, Opportunity, Order, User, and other objects directly from your ServiceNow instance. The spoke supports multiple Salesforce API versions and evolves alongside ServiceNow platform releases to enhance functionality, security, and compatibility.

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    Key Features and Updates

    • Version Compatibility: Salesforce spoke V1 is certified on New York release, while V1.2 supports Orlando and Paris releases. Direct upgrades from V1 to V1.2 require uninstalling V1 first.
    • OAuth Support: Added support for client credential OAuth grant type to improve connection and credential management (v2.4.0).
    • Security Enhancements: Multiple security patches and validation improvements applied, including fixes for non-glide ACLs and payload truncation issues affecting Create and Update actions (v2.5.0, v2.4.3, v2.3.3).
    • Action Improvements: New and enhanced actions such as "Check Service Cloud Feature," "Look up SOQL Query," user license lookups, and permission set license management to extend integration capabilities (v2.3.x series).
    • Bug Fixes: Resolved issues with redirect URL auto-population, missing out-of-the-box ACLs, field length limitations in relationship queries, and KMF module access policy to ensure smoother operation.
    • Metadata Updates: Standardized action names and activation statuses to align with platform conventions (v2.2.0).
    • Initial Release: The first version launched in October 2020, providing core Salesforce data integration functionality via API v48.0.

    Practical Implications for ServiceNow Customers

    By using the Salesforce spoke, customers can streamline workflows that involve Salesforce data without leaving the ServiceNow environment, improving efficiency and data consistency. The regular updates ensure compliance with the latest platform standards, security practices, and feature enhancements. When upgrading between major versions, proper uninstall and reinstall steps are required to maintain system integrity.

    Customers should review the system requirements and compatibility on the ServiceNow Store before installation or upgrades. The spoke’s evolving actions and security fixes enable better control over Salesforce data interactions, making it suitable for complex enterprise integration scenarios.

    Version history for the Integration Hub Salesforce Spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Note:

    For users who have installed Salesforce spoke V1, you can't upgrade from Salesforce spoke V1 to Salesforce spoke V1.2 directly. To upgrade, you must uninstall Salesforce spoke V1 and then install Salesforce spoke V1.2.

    Salesforce spoke V1 is certified on New York and Salesforce spoke V1.2 is certified on Orlando and Paris.

    Version 2.5.0 - June 2026
    Security patch on non-glide ACLs
    Version 2.4.3 - May 2026
    Fixed: Post-ZP6HF1 platform version, payloads containing % are truncated for Create and Update Record actions, causing missing required fields and resulting in rejected requests by Salesforce
    Version 2.4.2 - March 2026
    • Fixed:
      • Redirect URL is not auto-populated during the connection configuration.
      • KMF module access policy.
    Version 2.4.1 - February 2026
    Fixed: Missing OOB report_view ACLs for multiple tables
    Version 2.4.0 - January 2026
    Added support for client credential OAuth grant type for connection and credential alias.
    Version 2.3.4 - November 2025
    • Create "Check Service Cloud Feature" action and deprecate existing "Check Service Cloud Feature (Metadata)" action
    • Mark "Look up SOQL Query" action as active by default
    Version 2.3.3 - March 2025
    Fixed a security bug and implemented additional validation checks to improve security.
    Version 2.3.2 - December 2024
    Added a new action to conform with different Salesforce Portal's config settings.
    Version 2.3.1 - November 2024
    Fixed: Look up Permission Set License for Users Stream.Added: Remove Permission Set License from Users.
    Version 2.3.0 - August 2024
    • New actions:
      • Look up users license stream
      • Look up users based entitlement stream
    • Modified existing actions: Look up users
    Version 2.2.1 - October 2023
    Fixed: 'licensable' field set to be true in plugin.xml.
    Version 2.2.0 - September 2023
    • Fixed:
      • 'Get Related Records' Flow Action, the maximum field length on the 'Relationship' field is 40 characters limiting Relationships from Salesforce
      • Unable to update Order record in Salesforce
      • Changing all the metadata actions from active true to false and changing name to the standard name
    Version 2.1.4 - August 2022
    Fixed: Patch version of Salesforce Spoke. This version includes a fix to fetch permission set licenses.
    Version 2.1.3 - February 2022
    Changed: Patch release of Salesforce Spoke for IntegrationHub. This version includes a KMF fix and changes to Action names and descriptions.
    Version 2.1.1 - December 2021
    New: Added the Look up Document for Record action.
    Version 1.0.0 - October 2020
    • Access and manage data in the Account, Contact, Case, Lead, Opportunity, Order, User, and almost any other objects of your Salesforce instance from the ServiceNow instance.
    • This spoke was built for the Salesforce API version v48.0, but may be compatible with earlier and later versions.