--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Smartsheet spoke release notes # Smartsheet spoke release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Smartsheet spoke release notes The Smartsheet spoke integrates Smartsheet software subscription management capabilities into the ServiceNow platform. It enables ServiceNow customers to manage user licenses, retrieve user subscription details, handle folder operations, and interact with Smartsheet shares and webhooks through various actions. The spoke has evolved with security patches, API updates, and expanded functionality to improve usability and compliance. Show full answer Show less ## Key Features * **User Subscription Management:** Actions such as "Look up User Subscription Stream" to retrieve detailed user subscription data (seatType, planId) and "Downgrade User" to switch licenses from Paid to Free. * **Folder Management:** Deprecated old folder creation actions in favor of new ones that create folders specifically within workspaces or other folders, leveraging updated Smartsheet APIs. * **Sheet Sharing and Webhook Handling:** Refined actions for sharing sheets and looking up shares, with improved webhook pagination and security. * **Security Enhancements:** Multiple security fixes including improved ACLs, AI security directive compliance, and better webhook registry security. * **Additional Functional Improvements:** Bug fixes for data type mismatches, property value handling, and exposure of connection URLs for government customers. * **AI Agents and Sandbox Access:** Introduction of AI agents and adjustments to sandbox access for client-callable script includes. ## Key Outcomes * ServiceNow customers gain granular control over Smartsheet user license management and subscription insights directly within their ServiceNow environment. * Improved security and compliance ensure safer integrations aligning with enterprise security policies. * Updated folder and sharing actions allow more precise and efficient collaboration management within Smartsheet from ServiceNow. * Bug fixes and API updates enhance reliability and performance of Smartsheet spoke actions. * Support for government customers with exposed connection URLs and tailored ACLs ensures compatibility with regulated environments. Version history for the Smartsheet spoke on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.8.1 - September 2026 : * Added New Action * Look up User Subscription Stream (DataStream action): New action to retrieve the seatType, planId and some more details for a user. * Downgrade User (action): New action to downgrade the user license from Paid to Free. {#store-integrationhub-rn-smartsheet__ul_bcb_kgb_lkc} {#store-integrationhub-rn-smartsheet__ul_kgr_jgb_lkc} Version 2.7.0 - June 2026 : * Fixes: * Security fix on non-glide ACLs * Pagination for Look up Webhooks Stream action * Added description hint on the "Sheet count" for Look up User ID action * Deprecated the old "Create Folder" action and created 2 new actions of "Create Folder in Workspace" and "Create Folder in Folder" via the new Smartsheet APIs * Deprecated the old "Look up Folders Stream" and replaced with the new action of the same label using the new Smartsheet API * Refined Create Share Sheet, Update Share Sheet, and Look up Sheet Shares Stream actions Version 2.6.1 - January 2026 : * Fixed: Setting the values of the rows with values coming from system properties * Fixed: Mismatch in data types in create and update row input fields {#store-integrationhub-rn-smartsheet__ul_yxv_r3l_yhc} Version 2.6.0 - November 2025 : Security patch: Improved sample webhook registry security. Version 2.5.0 - September 2025 : Added required ACLs and Roles as per the AI Security Directive guidelines. Version 2.4.1 - August 2025 : * Fixed: AI Agents: Tools - Output response includes anchor tags that are not rendered as clickable link * Added: Expose Connection url on the connection template for Gov customers {#store-integrationhub-rn-smartsheet__ul_egt_q12_yfc} Version 2.4.0 - May 2025 : Minor release with new AI agents.{#store-integrationhub-rn-smartsheet__latest-store-integrationhub-rn-smartsheet} {#store-integrationhub-rn-smartsheet__latest-store-integrationhub-rn-smartsheet} Version 2.3.1 - February 2025 : Fixed: "glide.rest.max_content_length" to be shipped as global level property instead of plugin. Version 2.3.0 - November 2024 : Evaluated and modified Sandbox Access for Client-Callable Script Includes as false. Version 2.2.1 - August 2024 : Look up User Activity Stream action issue is fixed. Version 2.2.0 - May 2024 : Added Last Login output variable in the Look up Users Stream action. Version 2.1.4 - November 2023 : Fixed: Reclamation functionality from vendor making changes for deactivating users. Version 2.1.3 - May 2023 : Added "report view" ACLs to the table columns with sensitive info. Version 2.1.2 - March 2023 : * Added actions beyond user management and subscription management * Bug fixes {#store-integrationhub-rn-smartsheet__ul_dgq_1gt_pwb} Version 2.1.1 - January 2023 : * Added actions beyond user management and subscription management * Bug fixes Version 2.0.0 - February 2021 : * Smartsheet spoke provides actions to see and understand Smartsheet software subscriptions. * This release adds new features for managing user's Smartsheet subscriptions and actions. {#store-integrationhub-rn-smartsheet__ul_qn2_bzh_p4b} Version 1.0.1 - January 2021 : * Smartsheet spoke provides actions to see and understand Smartsheet software subscriptions. * This release adds new features for managing user's Smartsheet subscriptions and actions.