Zoom spoke release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Zoom spoke release notes

    The Zoom spoke for ServiceNow IntegrationHub enables seamless integration with Zoom, allowing customers to manage Zoom meetings, users, chat, recordings, and webhooks directly from their ServiceNow instance. The spoke has evolved through multiple versions, enhancing meeting creation, user management, chat management, and AI agent capabilities while improving security via refined access controls.

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    Key Features

    • Meeting Management: Create, update, and look up meetings; support for simplified and advanced meeting creation; ability to specify end times; and timezone input for meetings.
    • User Management: Create, delete, and update Zoom users and their settings, including phone settings.
    • Chat Management: Actions to manage channels and look up chat messages; fixes related to channel creation within Zoom Chat Management AI Agent.
    • Recording Management: Look up and get meeting recordings and ended meeting instances.
    • Webhook Support: Registry support for participant joined and left events to enable inbound event automation.
    • AI Agents: Introduction of AI agents for managing Zoom chats and meetings with data stream actions and output transformation improvements.
    • Access Control Improvements: Streamlined ACLs and refined table access control restricting admin role read access to ensure granular security compliance.

    Practical Benefits for ServiceNow Customers

    • Automate Zoom meeting workflows within ServiceNow, improving operational efficiency.
    • Manage Zoom user lifecycle and settings without leaving the ServiceNow platform.
    • Gain enhanced control over Zoom chat and channel management integrated with AI capabilities.
    • Secure integration with granular access control enhancements protecting sensitive data.
    • Utilize webhook events to trigger ServiceNow workflows based on Zoom meeting participant activity.
    • Leverage AI agents and data streams for advanced meeting and chat management.

    Version Highlights

    • Latest version 4.7.0 (June 2026) focuses on ACL streamlining for security.
    • Version 4.6.1 introduced AI agents with data stream actions for meeting and user management.
    • Version 4.5.1 added a new subflow to simplify Zoom meeting creation and enhanced access controls.
    • Earlier versions progressively added webhook support, chat management actions, and improved meeting and user management capabilities.

    Additional Notes

    Customers should review the application listing on the ServiceNow Store for current system requirements and compatibility details before upgrading or installing the Zoom spoke.

    Version history for the Integration Hub Zoom spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.7.0 - June 2026
    Fixed: Streamline ACLs.
    Version 4.6.2 - January 2026
    Fixed: Defect related to Create Channel tool in Zoom Chat Management AI Agent.
    Version 4.6.1 - December 2025
    • New:
      • Agent: Zoom chat manager
      • Action: Look up Past Meeting Participants Stream
    • Changed: Agent: Zoom meeting manager, Zoom user manager, Zoom recording: Added data stream actions as tools
    Version 4.5.1 - November 2025
    • New: Introduced a new subflow ‘Create Zoom Meeting’ and added an inactive action ‘Create Meeting – Simplified’ to enhance meeting creation capabilities
    • Fixed:
      • 1. Updated table access controls to restrict read access from the admin role, granting it only to MAINT, in alignment with granular admin directives for backend user mapping data
      • 2. Read  only Directive. Refer the global communication for the detailed notes for this directive
    Version 4.4.0 - September 2025
    Fixed - Required ACL(s) or Role(s) for agents.
    Version 4.3.0 - August 2025
    • Fixed:
      • AI Agents: Renaming, and Output transformation strategy
      • Actions: Look Up Chat Messages
    Version 4.2.0 - March 2025
    Minor release with new AI agents.
    Version 4.1.3 - December 2024
    Fixed: Authentication template.
    Version 4.1.2 - December 2023
    Fixed: Webhook endpoint validation.
    Version 4.1.1 - November 2023
    Fixed: Inadequate ACL for sn_zoom_spoke_user table.
    Version 4.1.0 - February 2023
    • New: Webhook registry support for participant joined, participant left events.
    • Changed:
      • Added support for alternative support for Create Meeting, Update Meeting actions.
      • Added support for posting permission support for Update Channel action.
    Version 4.0.4 - November 2022
    Fixed: Bug related to Zoom meeting URL found in V4.0.2.
    Version 4.0.3 - November 2022 (True-up)
    • New:
      • 9 Chat Management actions
      • 1 Utility action
    • Changed: Added timezone input for Create Meeting action
    Version 3.1.1 - September 2022
    Fixed: Improve installation performance of spoke.
    Version 3.1.0 - September 2022
    Minor release of Zoom Spoke for Integration Hub. This version adds two new actions - Look up Meetings Stream (to list given users meetings), and Update Meeting (to update the meeting details for a given meeting).
    Version 3.0.3 - July 2022
    Fixed: Zoom Meeting Links being generated with Zoom spoke version 3.0.0
    Version 3.0.1 - June 2022
    • Changed: Patch release of Zoom Spoke. This version includes the below changes:
      • Update to the order of choices within the action - Update User Settings.
      • Update of the label for the action - Look up Users Stream.
      • Update to the order of country list within the action - Update User Phone Settings.
    Version 3.0.0 - May 2022
    • Changed:
      • Updated user management by providing actions for user creation and deletion.
      • Updated user setting management by providing actions for user settings and user phone settings.
      • Better connection management.
      • Sample webhook entries, and subflows for inbound events automation.
    Version 2.0.4 - May 2022
    New: This is a patch release and enables creating a meeting with the end time.
    Version 2.0.2 - December 2021
    Changed: Patch release of Zoom Spoke for IntegrationHub. This version includes updates to spoke dependencies.
    Version 2.0.1 - September 2021
    Fixed: Minor bug - unexpected token error at Create Meeting and Add Meeting Registrant actions
    Version 2.0.0 - May 2021
    Major version release for the Zoom spoke.
    Version 1.7.0 - April 2021
    Minor release of the Zoom spoke for IntegrationHub. This version adds functionality related Get Meeting Recordings Settings.
    Version 1.6.0 - December 2020
    Minor release of the Zoom spoke for IntegrationHub. This version adds functionality related Look Up Recordings, Get Meeting Recordings and Look Up Ended Meeting Instances.
    Version 1.0.3 - June 2020
    Patch release of Zoom spoke for IntegrationHub
    Version 1.0.2 - September 2019
    Provides actions to start and manage a Zoom meeting from the ServiceNow instance.