Atlassian Jira integration for Agile Development release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read

    • Version history for the Agile Development Atlassian Jira integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.5 - March 2026
    The Agile Jira Integration now supports OAuth 2.0 authentication for custom Jira applications, providing a more secure and robust connection.
    Version 2.3.0 - December 2025
    Performance improvements.
    Version 2.2.2 - September 2025
    Fixed: For Jira server-based instances, the error with the Validate and fix mappings related link at the project level is fixed.
    Version 2.2.1 - June 2025
    • Fixed:
      • Resolved an issue where board and sprint import requests were not completing successfully when triggered with the latest environment.
      • Enhanced functionality to support mapping for user reference fields, ensuring consistent data synchronization.
      • When a choice map is removed from status field map, epic record is not syncing to jira.
      • Resolved Worknotes is being duplicated when cyclic payload check is failing.
      • Updated error message when selecting Jira board for kanban project in Team Integration Settings.
    Version 2.2.0 - November 2024
    Fixed: Minor fixes related to syncing comments and sprints with Jira.
    Version 2.1.6 - September 2024
    Fixed: Jira createmeta Rest Endpoint deprecated changes.
    Version 2.1.5 - May 2024
    Minor fixes related to security and features.
    Version 2.1.4 - February 2024
    Minor fixes related to performance.
    Version 2.1.3 - May 2023
    • Bi-directional sync is now supported for Assigned_to field.
    • Import of comments from JIRA Cloud to ServiceNow is also supported.
    • Issue related to creation of duplicate records has been fixed.
    • Other minor fixes.
    Version 2.1.2 - December 2022
    Fixed: Bug fixes
    Version 2.1.1 - February 2022
    Fixed: Bug fixes
    Version 2.1.0 - June 2021
    • Changed:
      • Support for multi-select fields in Jira integration.
      • Support for reference field in Jira integration. I
      • mproved troubleshooting and updated log details.
      • Support for configuring the batch size to retrieve Jira project metadata.
    Version 2.0.2 - April 2021
    • Fixed:
      • Import of Comments not working from Jira Servier and Jira Cloud
      • Import fails while importing Stories associated with Sprints in Jira Cloud
      • Flows stuck in Processing State when import fails from Jira
    Version 2.0.1 - September 2020
    Changed: Simplified the process of importing issues from Jira into the ServiceNow platform. Jira projects now do not require project/team integration settings with assignment groups to import issues into Agile Development 2.0.
    Version 1.1.1 - July 2020
    • New:
      • Jira Cloud support: You can synchronize the following Jira Cloud projects with the ServiceNow platform:
        • Classic
          • Scrum
          • Kanban
          • Bug tracking
        • Next-gen
          • Scrum
          • Kanban
      • Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
      Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
    • Changed:
      • Instance-level mapping: Mapping configuration for Jira projects is no longer generated at the instance level.
    Version 1.0.2 - March 2020
    • New: This app is compatible with New York
    • Fixed: Minor bugs
    Version 1.0.1 - January 2020
    Integrate Atlassian Jira with ServiceNow Agile Development to enable bi-directional synchronization of records between the two applications.