Alert Rules Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Alert Rules Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 18.15.9 - June 2026
    No release notes.
    Version 18.15.3 - March 2026
    • New:
      • Advanced Respond Automation with Now Assist support
      • Unified incident creation flow
    Version 18.14.2 - December 2025
    • New:
      • Introduction of a new sub-flow - create incident advanced to capture advanced out of the box features
      • Add delay to create incident advanced sub-flow to allow specific alerts to auto-close and self resolve
    Version 18.13.2 - February 2025
    Fixed: Fixing incident creation logic for reopened alerts.
    Version 18.13.0 - August 2024
    • Changed: Supported scaling out of the Alert Management rule job, specifically for holding execution after the grouping job is completed.
    • Fixed:
      • Resolved issue with incident creation when there is an error in the Alert Correlation job.
      • Implemented performance fixes.
    Version 18.11.4 - August 2023
    • Fixed:
      • Handle executions when job is inactive or disabled
      • Fix execution trigger when update and create time are the same for primary alerts
    Version 18.10.6 - May 2023
    • Fixed:
      • Fixing run remediation action alert when legacy alert action is used
      • Fixing the logic of auto-close incident if alert is closed
      • Enforce scope application cross scope access privilege
    Version 18.9.4 - January 2023
    Fixed: Fixing quick response issue not working on previous version
    Version 18.8.11 - November 2022
    New: Support scale out of alert management rules job
    Version 18.7.4 - February 2022
    • Fixed:
      • Avoid incidents on secondary alerts
      • Generalize alert key fields
      • Execute sub-flow on individual alerts
    Version 18.6.2 - September 2021
    • Fixed:
      • Performance improvement - Optimize execution of large alert batches
      • Fixing execution context to SRO rules only
      • Fixing rules dependency logic
      • Introducing configurable property (max_application_for_ci) instead of hard-coded value
      • Minor typo and variable renaming
    Version 18.2.6 - July 2021
    • New - SRO rules on distributed teams:
      • Enable SRO rules on alert sources from non-SRO integration (without integration ID)
      • Enable SRO rules on CIs impacting SRO services (without integration ID)
      • Support alerts impacting services of different teams
    Version 18.2.1 - May 2021
    • Changed:
      • Performance improvements
      • Fixes
    Version 18.1.0 - March 2021
    • New:
      • Alert rules context - Enable users to set the context for rule execution using key/value pairs
      • Pre-defined conditions - Use pre-defined, script based conditions to enable user-friendly rules setup on SRO screens
      • Alert rules dependency - Support start-to-finish dependency of rule execution