--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Collaborative Work Management - Advanced release notes # Collaborative Work Management - Advanced release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Collaborative Work Management - Advanced release notes Collaborative Work Management (CWM) - Advanced is an AI-powered ServiceNow application designed to unify teams, tasks, and tools on a single platform. It enhances cross-functional collaboration by integrating with Strategic Portfolio Management (SPM) and Enterprise Agile Planning, enabling organizations to align daily work with business goals. CWM offers flexible task management through Boards with Kanban, Gantt, List, and Sprint views, automated workflows, real-time collaborative documents, and AI-assisted content creation. Show full answer Show less ## Key Features * **AI-Powered Task Automation:** Automatically convert external documents, meeting notes, and natural language prompts into structured, actionable CWM tasks. Now Assist (ServiceNow Otto) supports generating acceptance criteria and drafting content within Docs. * **Integration with Project Workspace:** Team members can create, manage, and connect CWM tasks/stories directly under project tasks in SPM's Project Workspace, improving visibility and coordination. Tasks linked to projects appear inline in planning pages and list views. * **Real-Time Synchronization:** CWM tasks and Project Workspace remain synchronized bidirectionally with updates to statuses, dates, and comments reflected instantly across platforms. * **Advanced Task Management:** Instantly break down tasks into smaller, assignable child tasks with one click. Relationships between task types can now be managed using task numbers/IDs. * **Customizable Dashboards:** Build multiple dashboards per Board featuring real-time charts, scores, and widgets to monitor delivery health efficiently. * **Collaborative Docs Enhancements:** Inline comments with threaded discussions, @mentions for notifications, and email alerts enhance document collaboration. * **Role and Permission Management:** Team Member Role in SPM Project Workspace enables CRUD operations on project tasks, demands, and ideas, supporting calendar access and promoting collaboration. ## Key Outcomes * **Improved Cross-Functional Collaboration:** Teams can plan and execute work in one shared space with seamless integration across ServiceNow apps, reducing silos and context switching. * **Increased Productivity and Efficiency:** AI-driven automation reduces manual effort in task creation and content generation, allowing teams to focus on strategic priorities. * **Enhanced Visibility and Transparency:** Unified views of epics and connected work across Boards and Project Workspace facilitate better tracking of project progress and delivery health. * **Streamlined Documentation and Communication:** Real-time collaborative Docs with intelligent assistance and notification features improve alignment and information sharing. Version history for the ServiceNow® Collaborative Work Management - Advanced application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. Version 2.2.2 - October 2026 : Changed: Gemma 4 26B A4B IT is now the default LLM (large language model) for ServiceNow Otto for Collaborative Work Management (CWM) skills, instead of the earlier Now LLM model. Version 2.2.1 - September 2026 : * New: * Automatically convert external documents, meeting notes, and natural-language prompts into structured, actionable tasks CWM tasks. * Keep Project Workspace and CWM tasks synchronized in both directions, with statuses, dates, and comments updating in real time across platforms. * View epics and other connected work across Boards natively within CWM in one view, with AI-assisted filtering for relevant results. * Build multiple customizable dashboards per Board with real-time charts, scores, and widgets to track delivery health at a glance. * Instantly break any CWM task into smaller, assignable child tasks with a single click, eliminating manual task drafting. {#store-itbm-rn-collaborative-work-mgmt-advanced__ul_brd_xk1_nkc} Version 2.0.9 - August 2026 : * New * SPM's Project Workspace now has an integration with Collaborative Work Management 1. Team Members can create new CWM tasks/stories under an assigned project task 2. Users can move or break a CWM task's connection to a different project task 3. Project Managers will see CWM tasks/stories connected to their project tasks directly inline in the Planning page of the Project in Project Workspace. 4. Team Members in CWM see their connected project and project tasks as columns in CWM list view, and in "My Work" * Changed * Relationships for any task types can added now using Task number/id instead of just Task description. * Now Assist is now ServiceNow Otto Version 2.0.8 - August 2026 : * New * SPM's Project Workspace now has an integration with Collaborative Work Management 1. Team Members can create new CWM tasks/stories under an assigned project task 2. Users can move or break a CWM task's connection to a different project task 3. Project Managers will see CWM tasks/stories connected to their project tasks directly inline in the Planning page of the Project in Project Workspace. 4. Team Members in CWM see their connected project and project tasks as columns in CWM list view, and in "My Work" * Changed * Relationships for any task types can added now using Task number/id instead of just Task description. * Now Assist is now ServiceNow Otto Version 2.0.5 - July 2026 : New None Changed None Fixed Minor fixes Removed None Version 2.0.3 - June 2026 : * New: * Team Member Role for SPM Project Workspace - Enables team members to access CWM and manage project tasks. Users can perform CRUD operations on project tasks, demand, and idea tables, and have calendar access. Role assignments and permissions are managed to enhance collaboration within the workspace. * AI-powered import of Tasks and Stories into CWM Boards from spreadsheets, documents, and images using Now Assist. * Inline comments in Docs to collaborate on specific text in a document through threaded discussions. Mention colleagues with @ to notify them directly, and receive email notifications when a comment is added, a reply is posted, or you are @-mentioned in a Doc. Version 1.0.1 - April 2026 : * New: Introduced a new application based on the product tier changes * Removed: No components or dependent application removed Version 1.0.0 - April 2026 : * Collaborative Work Management helps organizations break down silos and accelerate outcomes by uniting teams, tasks, and tools on a single AI-powered platform. * Using collaborative Spaces, cross-functional teams can plan and execute work in one place, while Boards that provide Kanban, Gantt, List and Sprint planning views enable flexible task management. Connected Work brings tasks from across ServiceNow apps into a unified view, improving visibility and reducing context switching. Board-level automations eliminate repetitive actions like notifications and task reassignment, empowering teams to focus on strategic priorities. Real-time collaborative Docs and reusable templates streamline documentation and standardize processes. By integrating seamlessly with Strategic Portfolio Management and Enterprise Agile Planning, CWM aligns day-to-day work with business goals, driving transparency and accountability. * CWM allows you to draft content from scratch in Docs using open prompts, generating professional-quality text instantly without switching to external AI tools. In addition, you can still summarize, elaborate, and shorten existing content, while also automatically generating clear, actionable CWM tasks for your Boards. If your teams work on Agile Stories, use Now Assist for generating acceptance criteria for the story. * Together, these intelligent skills help teams save time, reduce manual effort, and drive better outcomes. Whether you're creating new content, reviewing documents, or preparing project plans, Now Assist keeps you informed, aligned, and efficient.