AI Search for Next Experience release notes

  • Release version: Store
  • Updated February 5, 2026
  • 3 minutes to read

    • Version history for the AI Search for Next Experience on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.0.2 - February 2026
    • Fixed:
      • Read-only field remediation
      • Improper logging when Zing to AIS migration fails to migrate search source with an invalid condition
    Version 5.0.0 - December 2025
    • Changed: Removed Search UX components to alternatively load them via a newly-created monorepo.
    • Fixed:
      • In Zing to AI Search migration, adding a search source creates a double entry for records that need to be migrated.
      • Numerous translation issues.
    Version 4.1.1 - September 2025
    • Fixed:
      • Zing Migration Tool does not let users select unused Search Application Configurations from OOTB migration records (PRB1917747)
      • Improper use of current.update in Business Rule (PRB1859890)
      • Regular catalog item results should use pencil icon for consistency (PRB1857879)
      • Added configuration needed to control the "Hide filters" button visibility on sn-search-facet component (PRB1920468)
      • Documents are opened in new browser tab instead of built-in NOW tab from search result if HTTP is in the search query (PRB1910191)
    Version 4.0.6 - March 2025
    • Fixed:
      • Security bug for ACL bypass
      • Enable/disable AI Search for Next Experience button correctly
    Version 4.0.4 - November 2024
    • Changed:
      • Fixed Sandbox Access security issue
      • Show Catalog Items in Recently Clicked Suggestions in Global Search
      • Open par results by clicking on them from global search
    Version 4.0.0 - May 2024
    New: Add three Platform Analytics tables (Dashboards, Data Visualizations, and KPIs) to global search results page.
    Version 3.0.7 - February 2024
    • Fixed:
      • Unable to see facet filter even though configuration is correct
      • Search application not available to migrate if searchEnabled property value has additional spaces
      • Zing to AIS migration failing when there are invalid search sources
      • I18n issue: Zing to AI search contains hardcoded string
    Version 3.0.5 - September 2023
    • Fixed:
      • sys_ux_section file removed from the AI Search for Next Experience app
      • Migration tool now considers child tables during migration
    Version 3.0.1 - May 2023
    • New in v3.0:
      • Support Genius Results in AI Search for Next Experience. To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.
      • Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.
      • Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html
    Version 2.1.0 - March 2023
    • New:
      • Test
      • Added Guided Setup module to walk customers through enablement.
        • Verify that the instance satisfies all AI Search for Next Experience.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.
    Version 2.0.2 - November 2022
    • New:
      • Added Guided Setup module to walk customers through enablement:
        • Verify that instance satisfies all AI Search for Next Experience prerequisites.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
    Version 2.0.1 - November 2022
    • New:
      • Added Guided Setup module to walk customers through enablement:
        • Verify that instance satisfies all AI Search for Next Experience prerequisites.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.