--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Knowledge Center release notes # Knowledge Center release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Knowledge Center release notes The Knowledge Center application on the ServiceNow Store provides a centralized hub for Knowledge Management (KM) administrators and managers. It offers tools and capabilities to manage knowledge content creation, updates, duplicates, and retirement, improving the overall health and effectiveness of the knowledge base. Show full answer Show less ## Key Features * **Centralized Hub:** Acts as a single entry point for KM personas to handle all configurations and capabilities efficiently. * **Actionable Insights:** Guides users with next-best actions by displaying key insights to improve knowledge management processes. * **Advanced Editing:** Authors can use a rich markdown code editor integrated into various UI environments, supporting rich text input, automatic markdown conversion, code highlighting, and autocomplete. * **Manual Markdown Translation:** Supports manual translation of markdown articles in UI16 and Workspace while preserving formatting and accessibility. * **Modernized UI Components:** The Attached Knowledge UI Macro has been rebuilt as a web component using LitJS and native CSS, enhancing performance and maintainability and aligning with UI26 migration. * **Automated Knowledge Operations:** Powered by Agentic AI, the Knowledge Center automates content creation, gap identification, deduplication, and remediation tasks to maintain knowledge base quality. * **Article Optimization:** Includes new scans for article length and scheduled optimization jobs with improved error handling. * **Localization and Accessibility Fixes:** Enhancements to support Japanese language sessions and correct navigation and label localization for non-English languages. ## Key Outcomes * Improved authoring experience with advanced markdown editing capabilities integrated into the ServiceNow UI, enabling richer and more efficient content creation. * Greater control and insight for KM administrators and managers to maintain a healthy, up-to-date knowledge base through actionable insights and automated tools. * Enhanced system performance and UI consistency via modernization of key components and alignment with the latest ServiceNow UI standards. * Better multilingual support, ensuring accurate translation handling and localized navigation to serve global user bases effectively. * Reduced errors and improved reliability in scheduled knowledge optimization tasks, minimizing operational disruptions. Version history for the ServiceNow® Knowledge Center application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 31.33.7 - October 2026 (Zurich, Australia, Brazil) : * New: * Authors can now edit Knowledge Center articles using a rich markdown code editor. The new editor supports rich text input with automatic markdown conversion, code highlighting, and autocomplete, and is integrated into UI16, Seismic KC, and AIUX article editing pages. * Manual translation for markdown content is now enabled. Users can manually translate markdown articles in both UI16 and Workspace environments, ensuring translated content retains markdown formatting and is accessible. * Changed: * The Attached Knowledge UI Macro has been modernized to an API-driven architecture. * The legacy Jelly/XML component is now replaced with a web component using LitJS and native CSS, improving performance, maintainability, and alignment with UI26 migration. * Fixed: * Scheduled Article Optimization jobs no longer generate errors related to missing references during execution. * Knowledge Center Enhanced Content Editor table component labels now display correctly in Japanese-language sessions. * Cross-scope privilege issues for article family overview reconciliation have been resolved; Knowledge Center features now operate as expected across scopes. * Top Knowledge Actions on the KC Hub page now redirect correctly for non-English session languages. Navigation for "Gap" and "Duplicates" actions has been corrected to match locale-dependent labels and widened to cover all relevant gap types. Version 31.26.5 - September 2026 (Brazil, Australia) : defect fix Version 31.12.11 - August 2026 (Zurich, Australia) : Auto-update, auto-merge and otto branding updates Version 31.11.3 - July 2026 (Zurich, Australia) : No feature release, ECE defect Version 31.10.8 - June 2026 (Zurich, Australia) : * The Knowledge Center centralized hub for Knowledge Admin and Manager: * 1. Is an entry point for KM Management personas to manage all capabilities and configurations * 2. Guides users on the next-best actions to take by displaying actionable key insights * 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retire {#store-platcap-rn-knowledge-center__ul_ltg_scf_kjc} {#store-platcap-rn-knowledge-center__ul_h5r_rcf_kjc} Version 31.9.9 - May 2026 (Zurich, Australia) : * The Knowledge Center centralized hub for Knowledge Admin and Manager: * 1. Is an entry point for KM Management personas to manage all capabilities and configurations * 2. Guides users on the next-best actions to take by displaying actionable key insights * 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement {#store-platcap-rn-knowledge-center__ul_ojp_3dc_cjc} {#store-platcap-rn-knowledge-center__ul_uw5_hdc_cjc} Version 29.0.3 - May 2026 (Yokohama) : * The Knowledge Center centralized hub for Knowledge Admin and Manager: * 1. Is an entry point for KM Management personas to manage all capabilities and configurations * 2. Guides users on the next-best actions to take by displaying actionable key insights * 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement {#store-platcap-rn-knowledge-center__ul_jzc_jdc_cjc} {#store-platcap-rn-knowledge-center__ul_izc_jdc_cjc} Version 31.8.1 - April 2026 : * The Knowledge Center is centralized hub for Knowledge Admin and Manager: * 1. Is an entry point for KM Management personas to manage all capabilities and configurations * 2. Guides users on the next-best actions to take by displaying actionable key insights * 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement {#store-platcap-rn-knowledge-center__ul_zqk_k5s_t3c} {#store-platcap-rn-knowledge-center__ul_zj2_k5s_t3c} Version 31.1.3 - March 2026 (Zurich) : * New: * Added Knowledge blocks feature on the article editor page * New Article Optimization scan for article length * Changed: Template picker improvement - not required to choose standard template if only one available Version 31.0.8 - December 2025 : Knowledge Center, powered by Agentic AI, redefines modern Knowledge Management systems with advanced content creation tools and automated remediation. This system takes action on knowledge content creation, updates, gaps, and deduplication to enhance the overall health of the knowledge base.