Service Graph Connector for Observability - Dynatrace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace release notes

    The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to import and integrate Dynatrace monitoring data into their CMDB. This integration provides visibility into hosts, processes, services, applications, and cloud elements, building a comprehensive service map that links applications, services, and infrastructure components. The connector supports multi-cloud environments, Kubernetes, Docker, and various cloud services from AWS and Azure, enhancing CMDB accuracy and operational insight.

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    Key Features

    • Rich CMDB Data Enrichment: Enhanced host attributes such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flags improve reconciliation and reduce duplicates.
    • Extensibility and Metadata Enrichment: New framework to enrich process metadata and standardized naming for common processes (MSSQL, NGINX, WebSphere, Apache) for better reconciliation.
    • Expanded Cloud and Container Support: Support for discovering Azure scale sets, CosmosDB, RDS, SQL Server, Function Apps, AWS S3 buckets, DynamoDB, Lambda functions, and Kubernetes elements including namespaces, nodes, pods, and containers.
    • Improved Relationship Mapping: Relationships added between AWS RDS databases and services, Docker images, containers, hosts, as well as VM-to-server linking for Azure VMs.
    • OAuth and API Improvements: Support for OAuth connections for Grail-enabled tenants and optimized REST API calls for efficient data retrieval.
    • Process and Service Classification: Application classification into appropriate CMDB classes with updated service type mappings to cmdbciservicecalculated, improving data consistency.
    • Multi-instance and Payload Handling: Support for multi-instance setups, handling larger payloads, and conditional process inclusion to adapt to complex environments.
    • User Experience Enhancements: Navigation moved to Integration Commons for easier access, and admin-only service menus to simplify user interface.

    Key Outcomes

    • Improved CMDB Accuracy: With enhanced attribute data and standardized process naming, reconciliation is more precise, reducing duplicates and improving data quality.
    • Comprehensive Infrastructure Visibility: Customers gain detailed insights into cloud resources, Kubernetes clusters, Docker containers, and application services, enabling better operational decisions.
    • Streamlined Integration Setup: New connection frameworks and OAuth support simplify configuration and secure data ingestion from Dynatrace.
    • Enhanced Service Mapping and Impact Analysis: More accurate service relationships and classifications facilitate impact calculations and service dependency analysis.
    • Scalable and Flexible Data Ingestion: Support for larger payloads, multi-instance environments, and custom applications ensures the connector can adapt to various enterprise needs.

    Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.15.0 - June 2026
    • Changed:
      • Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flag, improving reconciliation and reducing duplicates.
      • Standardized process naming for MSSQL, NGINX, WebSphere, and Apache for better reconciliation with Application CIs discovered from other sources.
      • Introduced a new extensibility framework for enriching process metadata from Dynatrace. Enriched the data populated for WebSphere CIs with cell and node values.
      • Fixed duplicate Application CIs on Windows via path normalization.
      • Added AWS RDS Cloud Database and Service relationships.
      • Renamed the connector to Dynatrace Classic in the SGC Central Create Connection UI.
    Version 1.14.1 - March 2026
    • Changed:
      • Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes.
      • Established VM-to-server relationships for Azure VMs.
      • Added unique environment values to the service name to prevent service record flapping.
      • Added support for classifying Solaris servers.
    Version 1.13.1 - September 2025
    • Fixed:
      • Addressed errors caused by payloads larger than 32 MB.
      • Added missing tags for Kubernetes data.
      • Bug fixes and other minor improvements.
    Version 1.13.0 - August 2025
    • New:
      • Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.
      • Added support for ingestion of Custom Application from Dynatrace.
      • Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.
      • Added relationships between Docker Image and Docker Container, and Docker Container and Host.
    • Changed:
      • Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types are mapped to cmdb_ci_service_calculated.
      • The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.
      • Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI insertion.
    Version 1.12.0 - May 2025
    • New:
      • Support for setting up and monitoring connections using SGC Central.
      • New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
      • Optimized REST API calls for efficient data retrieval.
      • Support for discovering new cloud elements:
        • Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
        • AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
    • Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
    Version 1.11.0 - December 2024
    • New:
      • Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.
      • Added ability to discover new cloud elements:
        • Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
        • AWS: Service Account, Data Center, EC2, Load Balancer
      • Added ability to discover new Kubernetes elements:
        • Namespace
        • Node
        • Pod
        • Container
        • Services
    Version 1.10.0 - August 2024
    • New:
      • Implemented application classification into the proper configuration management database (CMDB) class.
      • Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
    Version 1.9.0 - March 2024
    • New: Adopt new V2 APIs of Dynatrace.
    • Fixed:
      • Fixed impact calculation getting executed multiple times for the same Service
      • Menus intended for admin users in the application navigator will no longer appear for non-admin users
    Version 1.8.0 - September 2023
    • New: Support for the common connection framework
    • Fixed:
      • Added the connectionAliasSysId parameter in the flow designer actions
      • Fixed the relationship between the process group and calculated services
      • Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
      • Populated Metric data in a multi-instance setup
      • The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service
    Version 1.7.1 - March 2023
    Fixed: Update the library path.
    Version 1.6.7 - August 2022
    • New:
      • Add support for multi-instance
      • Add property to conditionally bring in running processes
      • Allow adding events with no matching CI
    • Fixed:
      • Invalid groups have been created that start with "-APPLICATION".
      • Problem Notification setup displays an error.
    Version 1.4.0 - May 2022
    Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
    Version 1.3.0 - November 2021
    Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
    Version 1.2.1 - September 2021
    • The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
      • Hosts
      • Processes
      • Services
      • Applications
    • A Service Map is created using the relationship between various applications, application services and infrastructure elements.