Service Graph Connector for VMware Workspace ONE UEM release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read

    • Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.1 - July 2026
    • Fixed:
      • Implemented security fixes by adding query range ACLs, with a fix script for customization scenarios.
      • Enforced cross-scope access restrictions on
    Version 1.9.0 - March 2026
    • Fixed:
      • Fixed RAM value handling from Workspace ONE to ensure accurate memory representation across all device types.
      • Placeholder MAC address values from Workspace ONE aren't populated to avoid mismatches in the CMDB.
    Version 1.8.0 - August 2025
    New: Onboards the connector to the common connection framework (CCF).
    Version 1.7.0 - December 2024
    • Fixed:
      • Fixed the issue to create the correct number of software records per device
      • Fixed the check to validate serial number for Android 12 devices
      • Fix the issue on handling Manufacturer for devices
      • Mapped UDID to serial number(cmdb_serial_number) with type as UUID
    Version 1.6.1 - April 2024
    Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.
    Version 1.6.0 - December 2022
    • Fixed:
      • Fix turn_off_software_import option that prevented software import.
      • Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.
      • Fix for test record loading 20 records taking a long time.
    Version 1.5.0 - June 2022
    • Fixed:
      • Removed IP address mapping to NIC.
      • Removed quick mode from flow designer actions call.
      • Added pagination in Remove Software.
    Version 1.4.3 - February 2022
    Removed: Delete removed Software.
    Version 1.3.2 - September 2021
    • New:
      • Added support for Basic Authentication in addition to OAuth.
      • Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.
      • Performance Improvements.
    • Fixed:
      • The last_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.
      • Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned_to field in all hardware CIs will contain this user.
      • Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary identifier.
    Version 1.1.1 - April 2021
    • New:
      • Implemented the ability to connect to multiple instances of Workspace ONE UEM.
      • Captured additional data in a Related List to the Hardware Configuration Item:
        • User Name
        • User Email
        • Ownership Compliance Status
    Version 1.0.4 - February 2021
    New: VMware Workspace ONE UEM performs: Mobile Device Management​ Windows and macOS end-user computer​ Hardware and Software Asset Mgmt