ServiceNow Voice Core release notes
Version history for the ServiceNow Voice Core integration on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 5.0.1 - February 2026
-
- New in this Release:
- Introduction of security features:
- disable updates to read-only field for Amazon Connect instance ID
- requirement for core admin role for administrative operations, configurations, and system-level access
- Introduction of security features:
- New in this Release:
- Version 4.8.3 - August 2025
- New in this release: Provides security feature for authenticated access control.
- Version 4.6.1 - May 2024
-
- Fixed:
- Security issues
- Bug fixes
- Fixed:
- Version 4.5.0 - February 2024
-
- New:
- Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
- The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
- New:
- Version 4.0.0 - August 2023
-
- Changes include:
- Supporting conversation model for Interaction
- Supporting call transfers.
- Changes include:
- Version 3.1.3 - February 2023
- Fixed: Minor bug fixes.
- Version 3.1.0 - August 2022
- Fixed: Minor bug fixes and i18n support.
- Version 3.0.1 - March 2022
- New: Cloud Call Center is now ServiceNow Voice.
- Version 2.0.8 - February 2022
- New: Cloud Call Center is now ServiceNow Voice.
- Version 2.0.6 - August 2021
-
- New:
- Call Analysis, Transcript & Recording on Agent and Manager Workspaces
- Support for Outbound Calling
- AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
- Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
- Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table, security fixes
- New:
- Version 2.0.4 - April 2021
-
- New:
- Call Analysis, Transcript & Recording on Agent and Manager Workspaces
- Support for Outbound Calling
- AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
- Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
- Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table
- New:
- Version 2.0.3 - February 2021
-
- New:
- Call Analysis, Transcript & Recording on Agent and Manager Workspaces
- Support for Outbound Calling
- AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
- Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
- Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access
- New:
- Version 2.0.2 - December 2020
-
- New:
- Call Analysis, Transcript & Recording on Agent and Manager Workspaces
- Support for Outbound Calling
- AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
- Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
- Fixed: Issues with upgrade from v1.1 to 2.x with missing AWS artifact
- New:
- Version 2.0.0 - October 2020
- New: Call Analysis, Transcript & Recording, Support for Outbound Calling, AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris).
- Version 1.1.1 - July 2020
- Fixed: Fixed minor localization issues with UI messages.
- Version 1.0.1 - April 2020
- Cloud Call Center Core is the central framework that works in concert with the Amazon Connect Integration for Cloud Call Center and Cloud Call Center for ITSM applications to create voice-enabled employee experiences, unlock productivity for agents, and provide management with reporting insights and coaching opportunities.