Workflow Studio release notes

  • Release version: Store
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Workflow Studio Release Notes

    Workflow Studio is a centralized ServiceNow application designed to streamline workflow automation by enabling developers to create playbooks, flows, actions, spokes, and decisions all in one place. It continuously evolves with improvements in usability, performance, and functionality, supporting various ServiceNow releases such as Zurich, Australia, Yokohama, and Xanadu.

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    Key Features and Enhancements

    • Role-Based Access: Introduction of the flowadmin role for granular access to modules and UI components.
    • User Experience Improvements: Guided user journeys provide interactive assistance and decision-making support to help users build appropriate workflows efficiently.
    • Visual and Accessibility Enhancements: Support for light/dark theme switching, zoom levels up to 400%, and fixes for accessibility issues ensure a flexible and inclusive user interface.
    • Conversational Interface Support: New tabs display conversational-compatible and conversational-enabled actions and subflows, allowing easy configuration for conversational workflows.
    • Performance and Stability: Multiple releases include memory performance improvements, cosmetic UI updates, and bug fixes that address flow generation and UI behavior.
    • Now Assist Integration: Capability to create flows from text directions using Now Assist enhances workflow creation efficiency.
    • Workflow Creation Enhancements: Addition of plus buttons in tabs for quick creation of workflow objects and custom categories for workflow items improve organization and productivity.
    • Notification and Version Awareness: Information banners notify users when new versions of Workflow Studio and dependent builders are available on the ServiceNow Store.

    Practical Impact for ServiceNow Customers

    ServiceNow customers leveraging Workflow Studio can expect a more intuitive and interactive environment for designing and managing workflow automation. The enhancements support better access control, improved user guidance, and performance optimizations—enabling teams to build sophisticated, accessible, and conversational workflows with increased efficiency. Regular updates and notifications ensure customers stay informed about new capabilities and maintain compatibility with ServiceNow platform releases.

    Version history for the Workflow Studio application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 28.4.1 - May 2026 (Zurich)
    Changed: Support for triggers as a service.
    Version 29.1.1 - April 2026 (Australia)
    Changed: Updated version number. No major changes this release
    Version 29.0.5 - March 2026
    New: Support flow_admin role for more granular access to Workflow Studio modules and UI.
    Version 28.3.3 - March 2026 (Zurich)
    Changed: There are no major changes in this release.
    Version 27.4.2 - January 2026
    • New: Improve memory performance for flow generation local storage
    • Fixed: Fixed Custom schema Ui issues in Playbooks
    Version 28.2.3 - December 2025 (Zurich)
    New: Support for the theme switcher that allows switching between light and dark themes.
    Version 28.1.4 - September 2025 (Zurich)
    New: Support for generation of subflow inputs and outputs.
    Version 28.0.2 - August 2025 (Zurich)
    New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.
    Version 27.3.2 - August 2025 (Yokohama)
    Create a flow from text directions by using Now Assist.
    Version 27.2.3 - May 2025 (Yokohama)
    • New:
      • Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support
      • Added dark theme support
    • Fixed: Accessibility issues
    Version 27.1.4 - February 2025 (Yokohama)
    • New:
      • Support 200% and 400% zoom for operations and integrations tabs
      • Support 400% zoom for homepage
    • Fixed:
      • Expand/Collapse functionality issues in Operations tab
      • Flow not generated when additional property "Run with roles" is used
      • Generate flow with Now Assist not enabled until clicking on try example.
    Version 26.3.1 - February 2025 (Xanadu)
    • New:
      • Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.
      • Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.
    • Fixed:
      • Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.
      • Fixed not displaying the Description field.
      • Fixed hash tag functionality not working when AI Search is installed before an upgrade.
    Version 25.2.7 - January 2025 (Washington DC)
    Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.
    Version 26.2.6 - November 2024 (Xanadu)
    • New: Performance improvements
    • Changed: Cosmetic UI changes
    • Fixed: Accessibility issues fixes
    Version 26.1.3 - August 2024 (Xanadu)
    • New:
      • Add + button in tabs to create new assets in Workflow Studio
      • Create custom categories for your workflow items
      • Open Flow operations in Workflow Studio
      • Show banner if new store versions available for Workflow Studio and its dependent builders
    • Changed: Updated dashboards for flows and playbooks
    Version 25.2.5 - June 2024
    Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.
    Version 25.2.4 - May 2024
    • New:
      • Added plus button in tabs to create new workflow objects.
      • Added information banner to show when new Store app versions are available.
    • Fixed:
      • Open Flow operations in Workflow Studio
      • Performance improvements
    Version 25.1.3 - March 2024
    Fixed: Improved performance.
    Version 25.1.1 - February 2024
    Workflow Studio is a single place for all things worklfow automation. Developers can create playbooks, flows, actions, spokes, and decisions using Workflow Studio.