CCO Dashboard release notes

Release version: Store

Updated July 9, 2026

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Version history for the ServiceNow® CCO Dashboard application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.9 - July 2026: Fixed: Remove deprecated pa_jobs indicators for Communities plugin
Version 2.0.8 - December 2025: The Chief Customer Officer Dashboard unifies data from Customer Service Management, Proactive Customer Service Operations, Self-Service Analytics, Communities, and Virtual Agent, leveraging Performance Analytics to provide a comprehensive view of customer satisfaction, service performance, and self-service effectiveness.