---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Bot Interconnect release notes

# Bot Interconnect release notes {#ariaid-title1}

* Release version: Store
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the Bot Interconnect application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.7.1 - March 2026
:   Fixed: Minor defects.

Version 1.7.0 - August 2025
:   Security bug fixes.

Version 1.6.0 - February 2025
:   Fixed bugs.{#store-rn-ci-bot-interconnect__latest-store-rn-ci-bot-interconnect}
{#store-rn-ci-bot-interconnect__latest-store-rn-ci-bot-interconnect}

Version 1.5.0 - March 2024 (Vancouver)
:   New: A new topic block created to support LLM.

Version 1.4.1 - March 2024
:   A new topic block created to support the LLM conversation.

Version 1.3.0 - February 2024
:
    * New: Messages triggered from the secondary bot live agent include agent information.
    * Minor fixes.

Version 1.2.0 - August 2023
:
    * New:
      * Enable live agent connection on the primary instance.
      * Added support for bot federation.
      {#store-rn-ci-bot-interconnect__ul_syh_qn4_21c}
    {#store-rn-ci-bot-interconnect__ul_wqb_fns_hyb}

Version 2.0.1 - February 2023
:
    * Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
    * Bot Interconnect provides the following benefits:
      * Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
      * Easy integration with ServiceNow Virtual Agent bots on other instances.
      * Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
      * Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.
      {#store-rn-ci-bot-interconnect__ul_mlm_p4j_mxb}
    {#store-rn-ci-bot-interconnect__ul_q51_smw_hwb}