Employee Experience Pack: Return to Workplace release notes

  • Release version: Store
  • Updated November 3, 2022
  • 4 minutes to read

    • Version history for the Employee Experience Pack: Return to Workplace on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.1.0 - November 2022
    • Please note that version 3.1.0 of this Experience Pack is officially compatible with the San Diego release only.
    • Included content details:
      • Lifecycle Event for Employee Return to Workplace, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
        • 5 Activity Sets:
          • Notify Employees
          • Get Ready to Return
          • Final Prep
          • Back at the workplace
          • Follow Up
        • 7 Activities for the Employee Return to Workplace Lifecycle Event
          • Employee Form with data mapping to target subsequent activities
          • HR Task for HR to review employee concerns
          • Fulfiller Activity for Facilities to reactivate badge and parking pass
          • URL Task for the employee to review updated policies
          • Checklist task for packing reminder to the employee before return
          • Mark when complete task to return borrowed assets to IT
          • Survey task to the employee to give feedback on the process
    • Lifecycle Event for the employee's Return to Workplace Location Readiness, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
      • 4 Activity Sets:
        • Task Force Initiation
        • Update space and equipment
        • Final Readiness Check
        • Location Reopens
      • 9 Activities for the employee's Return to Workplace Location Readiness Lifecycle Event
        • Mark when complete task to schedule location team training
        • Checklist task to order additional supplies for the supply room
        • Mark when complete task to install protective materials and equipment in common areas
        • Catalog Item to test devices in common areas
        • Checklist task to request sanitation services
        • Mark when complete task to schedule a safety inspection
        • HR Task to create communication materials for specific location needs
        • HR Service for Go / No Go Decision, including final readiness checklist and approval steps
        • Mark when complete task for team standup on the first day back on site
    • 1 Campaign Return to Workplace for employee who is returning to the workplace
      • Announce and Plan Return bundle
      • Welcome back to the workplace bundle
      • Audience for users returning to the workplace
      • 2 portal banner content items, 1 for each bundle
      • 2 Notification email content items, 1 for each bundle
    • 1 Survey: Employee Return to Workplace Readiness Feedback
    • 1 Visual Task Board: Return to Workplace Taskforce Planning
    • 2 standalone Notification Content items
      • Employee Readiness Survey Notification email
      • Employee returning to workplace sample Notification email
    • 4 Knowledge Articles for the HR Knowledge Base
      • Company updates about returning to the workplace
      • Manager guide to returning to work
      • Social distancing and safety tips for common workspaces FAQ
      • Workplace Health and Safety Policy FAQ
    • 2 standalone Styled Content items for use in portal in lieu of welcome banners:
      • Get Ready to Return
      • Welcome Back
    Version 2.0.0 - November 2020
    • New:
      • Included content details:
        • Lifecycle Event for Employee Return to Workplace, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
          • 5 Activity Sets:
            • Notify Employees
            • Get Ready to Return
            • Final PrepBack at the workplace
            • Follow Up
          • 7 Activities for the Employee Return to Workplace Lifecycle Event
            • Employee Form with data mapping to target subsequent activities
            • HR Task for HR to review employee concerns
            • Fulfiller Activity for Facilities to reactivate badge and parking pass
            • URL Task for the employee to review updated policies
            • Checklist task for packing reminder to the employee before return
            • Mark when complete task to return borrowed assets to IT
            • Survey task to the employee to give feedback on the process
        • Lifecycle Event for the employee's Return to Workplace Location Readiness, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
          • 4 Activity Sets:
            • Task Force Initiation
            • Update space and equipment
            • Final Readiness Check
            • Location Reopens
          • 9 Activities for the employee's Return to Workplace Location Readiness Lifecycle Event
            • Mark when complete task to schedule location team training
            • Checklist task to order additional supplies for the supply room
            • Mark when complete task to install protective materials & equipment in common areas
            • Catalog Item to test devices in common areas
            • Checklist task to request sanitation services
            • Mark when complete task to schedule a safety inspection
            • HR Task to create communication materials for specific location needs
            • HR Service for Go / No Go Decision, including final readiness checklist and approval steps
            • Mark when complete task for team standup on the first day back on site
        • 1 Campaign Return to Workplace for employee who is returning to the workplace
          • Announce and Plan Return bundle
          • Welcome back to the workplace bundle
          • Audience for users returning to the workplace
          • 2 portal banner content items, 1 for each bundle
          • 2 Notification email content items, 1 for each bundle
        • 1 Survey: Employee Return to Workplace Readiness Feedback
        • 1 Visual Task Board: Return to Workplace Taskforce Planning
        • 2 standalone Notification Content items
          • Employee Readiness Survey Notification email
          • Employee returning to workplace sample Notification email
        • 4 Knowledge Articles for the HR Knowledge Base
          • Company updates about returning to the workplace
          • Manager guide to returning to work
          • Social distancing and safety tips for common workspaces FAQ
          • Workplace Health and Safety Policy FAQ
        • 2 standalone Styled Content items for use in portal in lieu of welcome banners:Get Ready to ReturnWelcome Back