Conversational Integration with Slack release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read

    • Version history for the Conversational Integration with Slack integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.7 - June 2026 (Australia)
    Defect fixes:  PRB2013415, PRB2014752, PRB2011095d
    Version 6.0.6 - March 2026 (Australia)
    • Implement Feedback api for Slack
    • Fixed a few defects
    Version 6.0.5 - December 2025 (Zurich)
    • People card support for Slack
    • Read only directive for Slack
    • Support for agentic response with Slack
    • Support @mention functionality in Slack group chats.
    • Fixed bugs.
    Version 6.0.2 - October 2025

    Fixed issues.

    Version 6.0.0 - August 2025 (Yokohama)
    • Improvements:
      • Support Streaming in Slack
      • Enhanced Security Model Adoption Zurich Directive for Slack
    • Bugs:
      • Fixing the issue with team_id for slack OOB bot DEF0671272: People card support for Slack
      • Slack Pre Link Job doesn't link accounts daily
      • VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri'
      • Outbound messages from Slack not getting delivered when wait card is enabled
    Version 5.0.15 - May 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.13 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.12 - February 2025 (Yokohama)
    • New: Synthesized Response support for Slack
    • Fixed:
      • Fix for Skip button issue
      • Added translations for the store app
    Version 5.0.10 - November 2024 (Xanadu)
    • Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation."
    • Removed the extra AI message: During a Q&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times.
    • Fixed the notification message issue: Notification received with notification message as "undefined"
    Version 5.0.8 - August 2024 (Xanadu)
    • [ Slack ] Pagination and search support in Slack.
    • GenAIQnA Adapter Card without feedback.
    • Handling system messages / legal disclaimer
    • Fixed the issue with HTML tags appearing when the user switches to a catalog item.
    • Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records.
    Version 5.0.5 - February 2024 (Washington DC)
    Fixed issues.
    Version 5.0.4 - August 2023 (Vancouver)
    Minor fixes.
    Version 5.0.2 - May 2023
    • New: Improved support for multi-attachment upload.
    • Minor fixes.
    Version 5.0.1 - February 2023
    • New: Slack integration with Self-configured bot.
    • Changed: Improved Admin UI for Slack integrations.
    • Fixed: Minor bug fixes.
    Version 4.1.0 - November 2022
    • New: Display of end user-friendly channel names and destination types names.
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 3.0.8 - November 2022
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 4.0.0 - August 2022
    • New:
      • Virtual Agent now enables customization and branding of the Slack bot's name and icon.
      • Slack now displays the Promoted topics to end users during conversation.
    • Fixed:
      • Branding issues.
      • Message ordering.
      • Topic execution.
      • System property issue.
      • Technical issues: Account-linking, Table output control.
      • User interface display: I'm done button.
      • Controls: Multi flow control, Catalogue Genius Card.
      • Notification issues: Actionable and Show notification.
    Version 3.0.5 - May 2022
    • New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance.
    • Fixed:
      • Bot responses
      • Reference choice control
    Version 3.0.2 - February 2022
    • New: Unified logging framework has been enabled.
    • Fixed:
      • The issue with 'Bye' keyword directly ending the conversation.
      • The unified logging backward compatibility condition.
      • The Intent to return the utterances with characters in bold.
      • The issue with live agent name display.
      • The outage topics by removing the extra link in service disruption.
    Version 3.0.1 - December 2021
    • New: Estimated wait time for connecting to a live agent is now displayed.
    • Fixed:
      • Undefined non-actionable notification message.
      • Issue with 'Show More' option on the bot.
    Version 3.0.0 - October 2021
    • New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table.
    • Fixed:
      • Security fix
      • L10N issues
    Version 2.0.3 - January 2022
    • Fixed:
      • The outage topics by removing the extra link in service disruption.
      • The Intent to return the utterances with characters in bold.
      • The issue with 'Bye' keyword directly ending the conversation.
    Version 2.0.0 - August 2021
    • New:
      • YouTube URL unfurling.
      • Support for rich text using markdown in notification messages.
      • URL redirect to Service Portal page.
    • Fixes
    Version 1.0.1 - February 2021
    • New:
      • Automatic account linking for Virtual Agent users
      • Notifications that support:
        • Subscription management
        • Image content
        • Continuous conversations from notification receipt to bot interaction
        • Actionable content (action buttons)
      • AI Search results in Virtual Agent that support:
        • Image cards
        • Catalog cards
        • Q&A cards