ServiceNow Otto for Core Business Suite (CBS) release notes

Release version: Store

Updated August 6, 2026

1 minute to read

Version history for the ServiceNow® ServiceNow Otto for Core Business Suite (CBS) application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 3.3.2 - August 2026

Added new AI skills module under the Platform module on Configuration console. It enables admins to activate knowledge-specific skills from simplified setup.
Improve article optimization in terms of content quality, identification, and merging duplicate articles to eliminate redundant content
Shipped Now Assist search sources for all the business units to generate knowledge article from the BU case tables on the Knowledge center.
Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.

Version 3.2.7 - July 2026

Fixed Now Assist skill mismatch on the product configuration console for Human Resources, Workplace services and Source-to-Pay.

Version 3.2.0 - June 2026

Now Assist capabilities across Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations.