---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Data Models for B2B2C release notes

# Customer Data Models for B2B2C release notes {#ariaid-title1}

* Release version: Store
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-csm-b2b2c__section_yzz_z1y_gqb}

Version 2.1.0 - August 2025
:
    * New:
      * Enhanced the Account Consumer (sn_acct_consumer_account_consumer) table security by adding Deny Unless ACLs for Delete and Report View operations.
      * Removed relationship_contributor and relationship_agent roles from existing ACLs as part of the transition to the declarative responsibility framework.

Version 2.0.0 - February 2025
:
    * New:
      * Improved the Account Consumer (sn_acct_consumer_account_consumer) table security by adding deny ACLs.
      * Implemented the declarative responsibility framework for account team member relationships for the relationship agent and contributor personas.
      {#store-rn-csm-b2b2c__ul_nqz_sqp_c2c}

    {#store-rn-csm-b2b2c__latest-csm-b2b2c}
{#store-rn-csm-b2b2c__latest-csm-b2b2c}

Version 1.0.2 - September 2022
:   Fixes.

Version 1.0.1 - July 2021
:
    * New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support:
      * Employees of a business customer
      * End consumers of a business customer
      {#store-rn-csm-b2b2c__ul_h32_fby_gqb}
    {#store-rn-csm-b2b2c__ul_iqh_gyr_p4b}
{#store-rn-csm-b2b2c__dl_hdt_jjr_5pb}