Contracts and Entitlement Workflows release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.4.2 - June 2026
    Enhancement: Enables users to process early renewals and early terminations on contract lines that have ramps.
    Version 14.2.0 - May 2026
    Defect Fixes related to contract consolidation, amendments and renewals
    Version 14.1.0 - April 2026
    Change: Ability to run renewal workflow in asynchronous manner when the number of lines being renewed crosses a threshold number.
    Version 14.0.0 - March 2026
    • New:
      • Consolidation of upsells and downsells into a renewal opportunity and quote.
      • Ability to consolidate two or more contracts during their renewal cycle.
      • View ramp details directly from contract line list view for subscriptions with associated quantity or price ramps.
      • Contract lines reflect dynamically calculated prices and contributing line items for derived price products.
    Version 13.0.0 - December 2025
    • New:
      • Support for auto generating renewal opportunity and quote at different times
      • Auto syncing of new lines on contract to existing renewal opportunity and quote
      • Early renewal workflow to automate termination of existing customer contract and renewing before the standard renewal date
      • Modify workflow enhancements to support calculation of upsell/down-sell amounts by capturing effective date for quantity modifications, and updating dates on subscriptions accordingly
      • Enhancements to support renewal of subscriptions with price and quantity ramps
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    • New:
      • Upsell and Downsell existing subscriptions on a contract
      • Contract expansion by adding new subscriptions to a contract
      • Modify entire contract or multiple contract lines in a single transaction
      • Renew product inventory-based contracts
    Version 10.0.0 - August 2025 (Xanadu)
    • New:
      • Upsell and downgrade existing subscriptions on a contract.
      • Contract expansion by adding new subscriptions to a contract.
      • Modify entire contract or multiple contract lines in a single transaction.
      • Renew product inventory-based contracts.
    Version 9.0.0 - May 2025 (Yokohama)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 8.0.0 - May 2025 (Washington DC, Xanadu)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 7.0.0 - February 2025
    • New:
      • Create contracts and entitlements for product inventory based flows.
      • Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
    Version 4.0.1 - November 2024
    • New:
      • Create single contract from an order with multiple lines.
      • Add new lines to an existing contract.
      • Create quotes when modifying or renewing a service contract.
    Version 3.0.1 - August 2024
    New: Includes workflow updates to manage covered products on contracts.
    Version 2.0.2 - May 2024
    • New:
      • New workflows to cancel or suspend/resume service contracts
      • OOB renewal workflow to capture renewal orders
      • Create contracts for subscription products
    • Changed: Contract line item structure updated to reflect product offer structure
    Version 1.0.1 - February 2024
    This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.