Customer Service with Service Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Customer Service with Service Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.0.3 - July 2026
    Fixed: Introduced a fix for the "Duplicate comments are seen for the proactive experience workflows" defect.
    Version 2.0.2 - May 2026
    Fixed: Fixed Demo Data
    Version 2.0.1 - March 2026
    No new features have been delivered; migrated the application from family to store. Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.