License and Permit Playbook release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read

    • Version history for the License and Permit Playbook application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.12.6 - July 2026
    Security Fixes
    Version 3.12.5 - June 2026
    Minor release. Added translations. Accessibility enhancements.
    Version 3.12.0 - May 2026
    New: new playbook activity for gathering optional documents during application intake
    Version 3.11.5 - April 2026
    • Fixed:
      • Geographical field values entered by the Service Applicant are now correctly displayed on the Service Applicant Record (PRB2003648)
      • Resolved test failures caused by the removal of the onRecordLicensePermit method from LicensePermitImpl (PRB1890794)
      • At 400% zoom, the Case Task for Requester Approval Activity no longer requires two-directional scrolling to view full content, including the message input field (PRB1956676)
      • Resolved test failures caused by PriceListJSON in script include (PRB1888583)
      • In Japanese environments, the "Move to Process" action button now renders correctly and is no longer replaced by "Mark Complete" (PRB1981383)
      • Hardcoded strings in the License and Permit Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968514)
      • The Confirm Application Details activity no longer displays duplicate buttons (PRB1980270)
      • Concatenated strings in the License and Permit Playbook have been separated to prevent grammatical issues in translated languages (PRB1981033)
    Version 2.1.4 - September 2025
    Fixed: Bug fixes for versions compatible with the Xanadu release
    Version 3.0.6 - August 2025
    Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.
    Version 3.0.5 - August 2025
    • Fixed:
      • Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
      • Items Received Card Not Displaying: Now visible for the Business Agent.
    Version 3.0.4 - May 2025
    • Fixed:
      • Pre-eligibility questions-related issues
      • Form display issues
      • Workflow status indicators showing incorrect completion status
    • Removed: showPayment" function to improve system performance
    Version 2.1.2 - January 2025
    Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
    Version 2.1.0 - November 2024
    • New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
    • Changed:
      • Modified the application intake phase to provide a better experience when collecting required application information
      • Updated the applicant data model to include business contacts
      • Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
      • Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
    Version 2.0.2 - June 2024
    Fixed: Resolved string literals to be translated.
    Version 2.0.1 - February 2024
    • New:
      • Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
      • If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
      • Create and submit license/permit applications on behalf of someone else.
      • Create and submit multi-party license/permit applications.
    • Changed:
      • Streamlined the approval workflow by simplifying activities performed by approvers.
      • Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.
    Version 1.0.2 - November 2023
    The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits – enabling governments to focus on providing innovative experiences for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.