Major Issue Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Major Issue Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 4.1.0 - July 2026
    • Changed: Internal code updates with no impact to existing functionality or user-facing behavior.
    • Fixed: Defect fix - When a Major Case is accepted via the "Approve Major Case Candidate" UI action, the suggested child cases (SMCs — cases whose suggested_major_case points at the candidate) were not being promoted (linked as children) to the major case.
    Version 4.0.0 - June 2026
    • New: Added new reference field on Case (sn_customerservice_case) table: 'Suggested major case'
    • Changed: Added logic to maintain 'Suggested major case' through a Major Case's lifecycle (major_case_state as Proposed or Accepted)
    Version 3.0.1 - April 2026
    New: Enhanced major case creation to support consistent case types across related cases. Key actions include creating major cases with the same case type as the original, ensuring child cases inherit the major case's type.
    Version 2.0.0 - March 2026
    A set of capabilities used to manage customer-facing communications and resolution processes for common issues.