Now Assist for Complaint Case (CSM) release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Now Assist for Complaint Case (CSM) application on the ServiceNow Store.

    Version 2.1.6 - July 2026
    Changed: No changes to features, version update only.
    Version 2.1.5 - June 2026
    Changed: No new features, enhancements or fixes. Since there are updates to the AI agents, the version of this application must also be updated.
    Version 2.1.1 - April 2026
    No content changes, adding a wrapper for the AI agent collection.
    Version 2.0.2 - March 2026
    New: Intelligent, state‑specific summaries for complaint casesConsistent, structured output across all complaint lifecycle stagesAutomatic surfacing of key issue details, actions, SLAs, and resolution contextDesigned to reduce manual review time and accelerate agent response
    Version 1.0.3 - February 2026
    No Features delivered via this application, it is a wrapper for the Complaint Case AI Agent collection.
    Version 1.0.2 - January 2026
    This application is intended to include Now Assist skills for Complaint Case. The current version serves as a wrapper application for the Complaint Case AI Agent collection and does not deliver any skills in this release.