Proactive Customer Service Operations with Event Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Proactive Customer Service Operations with Event Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 25.1.0 - July 2026
    • Changed:
      • Access to real-time health status data in the Proactive CS workspace is now granted via the dedicated Proactive CS Operations - Event Management Operator (sn_pro_cs_ops.csm_evt_mgmt_operator) role instead of the generic platform role.
      • Existing customers: Nothing changes. Your current setup stays as-is.
      • New customers: Assign sn_pro_cs_ops.csm_evt_mgmt_operator to Event Management operators instead of the platform-level evt_mgmt_operator role.
    Version 25.0.2 - March 2026
    Provides integration between Customer Service Management (CSM) and ITOM Event Management. It enables customers to create cases proactively from alerts either manually or through automation and track accounts and corresponding install base items.