Retail Store Services release notes
Version history for the Retail Store Services application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 4.0.1 - July 2026
- New:
- Retail Break-fix case feature to streamline store equipment failure management (POS terminals, printers, scanners, scales etc.) by enabling store staff and RM/AM to raise break-fix cases via Portal and Mobile, with duplicate detection and case tracking. HQ Support Agents can triage cases in the CSM/FSM workspace, selecting service issue types (hardware or software) to propose solutions, create linked incidents or work orders, and communicate resolutions.
- Moveworks break-fix case notification integration to enable real-time webhook notifications to Moveworks when break-fix cases (raised via the Moveworks chatbot) undergo key state transitions - assignment, resolution, or awaiting information. Store associates receive proactive updates directly in the Moveworks chatbot, closing the conversational loop without needing to check the ServiceNow portal.
- Changed: Support for now-sdk APIs is enabled.
- New:
- Version 3.7.0 - June 2026
- Fixed: Security directive implementation.
- Version 3.6.0 - June 2026 (Zurich)
- Fixed: Security directive implementation.
- Version 3.1.0 - March 2026 (Australia)
- Changed: Application dependency versions have been updated.
- Version 3.0.0 - March 2026 (Zurich)
- Changed: Application dependency versions have been updated.
- Version 2.1.0 - August 2025
- The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.