--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Store - Customer Service Management version history release notes # ServiceNow Store - Customer Service Management version history release notes {#ariaid-title1} * Release version: Store * * Updated October 16, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The ServiceNow Store contains Customer Service Management applications. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. * **[Action Status Automation release notes](https://www.servicenow.com/docs/swpWx5rA0cXiZFyg3guTCA)** Version history for the ServiceNow® Action Status Automation application on the ServiceNow Store. * **[Activity Timer Reporting release notes](https://www.servicenow.com/docs/ScfAQBxsAn8wYrmRf3P6XQ)** Version history for the ServiceNow® Activity Timer Reporting application on the ServiceNow Store. * **[Advanced Work Assignment for CSM release notes](https://www.servicenow.com/docs/rMlioxVVoTj4akL5786ItA)** Version history for the ServiceNow® Advanced Work Assignment for CSM application on the ServiceNow Store. * **[Agency Support Model release notes](https://www.servicenow.com/docs/FzBopYwlOieOSJMF2Oomjw)** Version history for the Agency Support Model application on the ServiceNow Store. * **[Agent Forecast release notes](https://www.servicenow.com/docs/7poov1ywLqFZKueyTU0BKQ)** Version history for the Agent Forecast application on the ServiceNow Store. * **[AI Search integration for customer and consumer service portals release notes](https://www.servicenow.com/docs/61wmTOkeGCbtrPIy66Bgnw)** Version history for the AI Search integration for customer and consumer service portals on the ServiceNow Store. * **[Assignment Workbench release notes](https://www.servicenow.com/docs/xQuJVE7pJm0~643yXvwmNA)** Version history for the ServiceNow® Assignment Workbench application on the ServiceNow Store. * **[Billing Account Core release notes](https://www.servicenow.com/docs/o_F2JUl9EZRUva8wv3wISQ)** Version history for the ServiceNow® Billing Account Core application on the ServiceNow Store. * **[Business Location release notes](https://www.servicenow.com/docs/VQCG3NCRXlpdBdA4mmrRcQ)** Version history for the Business Location application on the ServiceNow Store. * **[Case Digests release notes](https://www.servicenow.com/docs/84X4puept0XyX~Vvkb~_uQ)** Version history for the ServiceNow® Case Digests application on the ServiceNow Store. * **[Case lines and workflows release notes](https://www.servicenow.com/docs/PRym67BlmPLQ7ADTCdm4Yg)** Version history for the Case lines and workflows application on the ServiceNow Store. * **[Case Playbook for Complaints release notes](https://www.servicenow.com/docs/vJWqSwGaI74pekJi~qyMpQ)** Version history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store. * **[Case Playbook for Onboarding release notes](https://www.servicenow.com/docs/CwK_ueDUKMym2oPm_hIVUw)** Version history for the Customer Service Management Case Playbook for Onboarding on the ServiceNow Store. * **[Case Playbook for Product Support release notes](https://www.servicenow.com/docs/wWKFnADblazvao45VfN1mg)** Version history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store. * **[Case Management for Invoice Operations release notes](https://www.servicenow.com/docs/aaFtZ~WrMQyxAKQ8M6jnTw)** Version history for the Case Management for Invoice Operations application on the ServiceNow Store. * **[Change Management for Field Service release notes](https://www.servicenow.com/docs/LtU2xHs9Vng8n2HVlTZIWg)** Version history for the Change Management for Field Service application on the ServiceNow Store. * **[Chat Zoom Connector release notes](https://www.servicenow.com/docs/BRChOG7_E0D86Mv3fPBGqA)** Version history for the Customer Service Management Chat Zoom Connector on the ServiceNow Store. * **[Complaint Case AI Agents collection release notes](https://www.servicenow.com/docs/fURLxcY9VurXGXfydHpUGA)** Version history for the ServiceNow® Complaint Case AI Agents collection application on the ServiceNow Store. * **[Consumer Service Portal release notes](https://www.servicenow.com/docs/rONx1Kv9dWE~~jO5tEwIaA)** Version history for the Consumer Service Portal application on the ServiceNow Store. * **[Contact Center Integration Core release notes](https://www.servicenow.com/docs/2HSJJPXB8QryAkoJCGw5ww)** Version history for the Contact Center Integration Core application on the ServiceNow Store. * **[Contracts and Entitlement Workflows release notes](https://www.servicenow.com/docs/ZkOdn3XVKlYSSza2GDTrgw)** Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store. * **[Conversational Appointment Booking release notes](https://www.servicenow.com/docs/dZB6xFYOY0LALw5LAnzpkg)** Version history for the Conversational Appointment Booking application on the ServiceNow Store. * **[Conversational Integration with Apple Messages for Business release notes](https://www.servicenow.com/docs/uc5prmn_m6fYB1veRerWjA)** Version history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store. * **[Conversational Integration with Google Business Messages release notes](https://www.servicenow.com/docs/nYnRFTjrsp5ZC1dVUT5Uig)** Version history for the Conversational Integration with Google Business Messages application on the ServiceNow Store. * **[Conversational Integration with Google Chat release notes](https://www.servicenow.com/docs/py9JwS9gRcBP5w9iXCeYnA)** Version history for the Conversational Integration with Google Chat application on the ServiceNow Store. * **[Conversational Integration with Line release notes](https://www.servicenow.com/docs/URLXLccjW7jWtqXmP5d8dQ)** Version history for the Conversational Integration with Line on the ServiceNow Store. * **[Conversational Integration with WhatsApp release notes](https://www.servicenow.com/docs/6hTMlY89qn7oT4NRSZleyw)** Version history for the ServiceNow® Conversational Integration with WhatsApp application on the ServiceNow Store. * **[Conversational Integration with WhatsApp (powered by Twilio) release notes](https://www.servicenow.com/docs/cu7UcPOGmdpugHBRnO9Htw)** Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store. * **[Conversational SMS Integration with AWS End User Messaging release notes](https://www.servicenow.com/docs/KZt5~JG4Y5ZACOWlOfTyYw)** Version history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store. * **[CSM - Advanced release notes](https://www.servicenow.com/docs/r6rDnq2i3ekP5RV16~ddhQ)** Version history for the ServiceNow® CSM - Advanced application on the ServiceNow Store. * **[CSM - Foundation release notes](https://www.servicenow.com/docs/eLmBGbx23i_vq70DoxwDhg)** Version history for the ServiceNow® CSM - Foundation application on the ServiceNow Store. * **[CSM - Prime release notes](https://www.servicenow.com/docs/wfxsbv~OI_r0RtoNFCfSGQ)** Version history for the ServiceNow® CSM - Prime application on the ServiceNow Store. * **[CSM Account Hierarchy release notes](https://www.servicenow.com/docs/fMtJjeLqDL0Mgblhb8dmJw)** Version history for the ServiceNow® CSM Account Hierarchy application on the ServiceNow Store. * **[CSM Configurable Workspace release notes](https://www.servicenow.com/docs/n1dyIixCXmPSyXwf09PSzw)** Version history for the CSM Configurable Workspace application on the ServiceNow Store. * **[CSM Contributor User release notes](https://www.servicenow.com/docs/yD2jjgX329NXPE1_nUSduA)** Version history for the ServiceNow® CSM Contributor User application on the ServiceNow Store. * **[CSM Data Classification release notes](https://www.servicenow.com/docs/qt_sMkEScbXWG6jVNaSU8w)** Version history for the CSM Data Classification application on the ServiceNow Store. * **[CSM Extension for Proxy Contacts release notes](https://www.servicenow.com/docs/LEbLtStrjERWETZ0z9UQbQ)** Version history for the ServiceNow® CSM Extension for Proxy Contacts application on the ServiceNow Store. * **[CSM Manager Dashboard release notes](https://www.servicenow.com/docs/o6P~mFoS~8GeL9Z7ymr6QA)** Version history for the ServiceNow® CSM Manager Dashboard application on the ServiceNow Store. * **[CSM MCP Server release notes](https://www.servicenow.com/docs/EvNO38KwOzpzDZ7FZ54y8Q)** Version history for the ServiceNow® CSM MCP Server application on the ServiceNow Store. * **[Customer Central release notes](https://www.servicenow.com/docs/J5BaIVlMF_21Q2CAPw6K1A)** Version history for the Customer Central application on the ServiceNow Store. * **[Customer Contracts and Entitlements release notes](https://www.servicenow.com/docs/r5PzwqqW1jaNqfuocjg0sg)** Version history for the Customer Contracts and Entitlements application on the ServiceNow Store. * **[Customer Data Models for B2B2C release notes](https://www.servicenow.com/docs/2AoSTxChXwie5JLN7P7v2w)** Version history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store. * **[Customer Household Data Model release notes](https://www.servicenow.com/docs/ZmW17DAL2zwBs43bRGhMTA)** Version history for the ServiceNow® Customer Household Data Model application on the ServiceNow Store. * **[Customer Life Cycle Management Self Service release notes](https://www.servicenow.com/docs/~52rDC2AaLgWeGBgAlb9Hw)** Version history for the Customer Life Cycle Management Self Service application on the ServiceNow Store. * **[Customer Life Cycle Management Workflows release notes](https://www.servicenow.com/docs/fl56pw87QHcnCSa1OPvGuw)** Version history for the Customer Life Cycle Management Workflows application on the ServiceNow Store. * **[Customer Project Management release notes](https://www.servicenow.com/docs/Qd3RfOpB_ISRJY3usEBOBw)** Version history for the ServiceNow® Customer Project Management application on the ServiceNow Store. * **[Customer Service Case Action Status release notes](https://www.servicenow.com/docs/0UOF5Bht39IlDgniL_0swQ)** Version history for the ServiceNow® Customer Service Case Action Status application on the ServiceNow Store. * **[Customer Service Case Types release notes](https://www.servicenow.com/docs/VRXkMAVmA~Xvi87W3iICEA)** Version history for the Customer Service Case Types application on the ServiceNow Store. * **[Customer Service Document Templates release notes](https://www.servicenow.com/docs/2JFw2_jlRBESkiilvb6v4g)** Version history for the ServiceNow® Customer Service Document Templates application on the ServiceNow Store. * **[Customer Service Install Base Characteristics release notes](https://www.servicenow.com/docs/Y9ZHV7t2Ki1a~iNX1C~ygA)** Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store. * **[Customer Service Install Base Management release notes](https://www.servicenow.com/docs/EllOMOey8D0gYOdalPW0QA)** Version history for the Customer Service Install Base Management application on the ServiceNow Store. * **[Customer Service integration with Social Media Store release notes](https://www.servicenow.com/docs/9lJDWj40weiIOfHN4xAZ_w)** Version history for the ServiceNow® Customer Service integration with Social Media Store application on the ServiceNow Store. * **[Customer Service NLU Model for Virtual Agent Conversations release notes](https://www.servicenow.com/docs/0pCGqMtQmNqqH9O0s~AkRw)** Version history for the ServiceNow® Customer Service NLU Model for Virtual Agent Conversations application on the ServiceNow Store. * **[Customer Service Portal release notes](https://www.servicenow.com/docs/ffA4ZOrh4BJLijoFlIfT7Q)** Version history for the Customer Service Portal on the ServiceNow Store. * **[Customer Service RMA AI Agents release notes](https://www.servicenow.com/docs/0vpcgtbg35o42D5VHF~4pw)** Version history for the ServiceNow® Customer Service RMA AI Agents application on the ServiceNow Store. * **[Customer Service Virtual Agent Conversations release notes](https://www.servicenow.com/docs/UilX0NWH2YycBZU29m7mHQ)** Version history for the ServiceNow® Customer Service Virtual Agent Conversations application on the ServiceNow Store. * **[Customer Service with Request Management release notes](https://www.servicenow.com/docs/vafovDPoGeEHKcRshTXIXg)** Version history for the ServiceNow® Customer Service with Request Management application on the ServiceNow Store. * **[Customer Service with Service Management release notes](https://www.servicenow.com/docs/OcA4qjzuCP4_3ClMfGSK~A)** Version history for the ServiceNow® Customer Service with Service Management application on the ServiceNow Store. * **[Customer Service with Service Portfolio Management (SPM) release notes](https://www.servicenow.com/docs/TtVUSDNzUnwLGvAGm3R8Xw)** Version history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store. * **[Dynamic Related Records for Configurable Workspace release notes](https://www.servicenow.com/docs/sbZ7nqDE8R9WmD6afCL2mw)** Version history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store. * **[Email Interaction Core release notes](https://www.servicenow.com/docs/v8xPR~pPMcmvj1PDPajoeg)** Version history for the Email Interaction Core application on the ServiceNow Store. * **[Email Interaction for CSM release notes](https://www.servicenow.com/docs/sgmQEjzDHg_3fo3weENJqA)** Version history for the Email Interaction for CSM application on the ServiceNow Store. * **[Engagement Messenger release notes](https://www.servicenow.com/docs/rJliZ~AWA_Y33HHmGqIcRw)** Version history for the Customer Service Management Engagement Messenger on the ServiceNow Store. * **[Entitlements Verification release notes](https://www.servicenow.com/docs/x~W9JMbWJellRAadW2uCpQ)** Version history for the Entitlements Verification application on the ServiceNow Store. * **[External Agent Management Util Pack release notes](https://www.servicenow.com/docs/0mqYkjd6VF9sgnM5QNKjMA)** Version history for the External Agent Management Util Pack application on the ServiceNow Store. * **[Field Service Contractor for mobile release notes](https://www.servicenow.com/docs/Kpu7iZ2sSishk7nPeBuDKg)** Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store. * **[Guest Walk-up Experience for Customer Service release notes](https://www.servicenow.com/docs/qIfAzBuybi82gdb14vwLCw)** Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store. * **[Guided Decisions release notes](https://www.servicenow.com/docs/blYU_OCNUjj47OxR~qswsg)** Version history for the Guided Decisions applications on the ServiceNow Store. * **[Guided Decisions Experience release notes](https://www.servicenow.com/docs/kDRUmvKyvRKrOeqO7DR80Q)** Version history for the Guided Decisions Experience application on the ServiceNow Store. * **[Guided Decisions - Guidance release notes](https://www.servicenow.com/docs/L8U7EGKgUhB0iwz3J~wbcg)** Version history for the Guided Decisions - Guidance applications on the ServiceNow Store. * **[HL7 FHIR Spoke release notes](https://www.servicenow.com/docs/1VmgInibLRWCyITR0LT_pQ)** Version history for the ServiceNow® HL7 FHIR Spoke application on the ServiceNow Store. * **[Impact Value Management - CSM release notes](https://www.servicenow.com/docs/Ey1jTOKtbrP_EImkEA01fw)** Version history for the Impact Value Management - CSM application on the ServiceNow Store. * **[Incident Management for Field Service release notes](https://www.servicenow.com/docs/eCi97qdGOmw6dxbY0~5ihA)** Version history for the Incident Management for Field Service application on the ServiceNow Store. * **[Interaction Control Component release notes](https://www.servicenow.com/docs/i9rMT8WBecFI0NTFtNxNHg)** Version history for the Interaction Control Component application on the ServiceNow Store. * **[Knowledge API release notes](https://www.servicenow.com/docs/uXrtHFyCah4uE8DpZM2_rg)** Version history for the Customer Service Management Knowledge API on the ServiceNow Store. * **[Major Issue Management release notes](https://www.servicenow.com/docs/sl~L~DfX75AttNy4KrIVag)** Version history for the ServiceNow® Major Issue Management application on the ServiceNow Store. * **[Now Assist Service Quality release notes](https://www.servicenow.com/docs/urTvrbFbc0jsMnwG8AblGg)** Version history for the ServiceNow® Now Assist Service Quality application on the ServiceNow Store. * **[Omnichannel Callback for Customer Service Management release notes](https://www.servicenow.com/docs/1ECR1~WMcGGZQxM1HT1eOA)** Version history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store. * **[Openframe release notes](https://www.servicenow.com/docs/zSWAQajnnasG9MUycJltWQ)** Version history for the CSM Openframe application on the ServiceNow Store. * **[Opportunity Management for Business Locations release notes](https://www.servicenow.com/docs/QLWnt2Uyk0fVFzj93SjOSg)** Version history for the ServiceNow® Opportunity Management for Business Locations application on the ServiceNow Store. * **[Opportunity Management for Channel Partners release notes](https://www.servicenow.com/docs/L_kuF3cxy1qOvQx2hfx4vw)** Version history for the ServiceNow® Opportunity Management for Channel Partners application on the ServiceNow Store. * **[One-time Password Generator release notes](https://www.servicenow.com/docs/rKctS9P3Jd~naMvMaPkq9g)** Version history for the Customer Service Management One-time Password Generator on the ServiceNow Store. * **[Order Management release notes](https://www.servicenow.com/docs/8RH6jbyLBhV02fXMRkc1rw)** Version history for the Order Management application on the ServiceNow Store. * **[Order Management for Business Locations release notes](https://www.servicenow.com/docs/ntq_06uGcNGU03Hn1xGfYQ)** Version history for the Order Management for Business Locations application on the ServiceNow Store. * **[Order Operations Case Management release notes](https://www.servicenow.com/docs/0LkXetin6j9MMFcj26dDMQ)** Version history for the Order Operations Case Management application on the ServiceNow Store. * **[Otto Readiness Evaluation release notes](https://www.servicenow.com/docs/ad11D0SUWboYQnVt9dd5zQ)** Version history for the Now Assist Readiness Evaluation application on the ServiceNow Store. * **[Outsourced Customer Service release notes](https://www.servicenow.com/docs/AbdTmtzsvLkR0KJaxbU7vw)** Version history for the ServiceNow® Outsourced Customer Service application on the ServiceNow Store. * **[Playbooks for Customer Service Management release notes](https://www.servicenow.com/docs/s8E4dllDjUvCCZiWqERq3g)** Version history for the Playbooks for Customer Service Management on the ServiceNow Store. * **[Proactive Customer Service Operations release notes](https://www.servicenow.com/docs/bzjhnnll7GtiAFl_1biDfA)** Version history for the Proactive Customer Service Operations application on the ServiceNow Store. * **[Proactive Customer Service Operations with Event Management release notes](https://www.servicenow.com/docs/254QyHXNDec26g2J2oaEYw)** Version history for the ServiceNow® Proactive Customer Service Operations with Event Management application on the ServiceNow Store. * **[Process Mining Content Pack for CSM release notes](https://www.servicenow.com/docs/g1Smfj_FkEPhD9MKrzj4Hg)** Version history for the Process Mining Content Pack for CSM application on the ServiceNow Store. * **[Quote Management for Business Locations release notes](https://www.servicenow.com/docs/P5jxq4qH7Eu~a2t8ra~wCA)** Version history for the Quote Management for Business Locations application on the ServiceNow Store. * **[Recommended Actions release notes](https://www.servicenow.com/docs/Dm2PA9atLD0e6CYNrSPDvQ)** Version history for the Recommended Actions application on the ServiceNow Store. * **[Recommended Actions for Customer Service release notes](https://www.servicenow.com/docs/A~FGMe0lkIym4U_crtlf4g)** Version history for the Recommended Actions for Customer Service application on the ServiceNow Store. * **[Recommended Actions - Advanced release notes](https://www.servicenow.com/docs/ndmoqPPSelUk~B1ASwHLgQ)** Version history for the Recommended Actions - Advanced application on the ServiceNow Store. * **[Resolution Shaper release notes](https://www.servicenow.com/docs/12zY~_~ShsGqHVxyJdDijQ)** Version history for the ServiceNow® Resolution Shaper application on the ServiceNow Store. * **[RMA Case Management release notes](https://www.servicenow.com/docs/9lMXX~dlo36P9AiulMtmXQ)** Version history for the RMA Case Management application on the ServiceNow Store. * **[Sales Agreement Data Model release notes](https://www.servicenow.com/docs/Sqvf_7ZWKgMru4vsIgH7Xw)** Version history for the CSM Sales Agreement Data Model application on the ServiceNow Store. * **[Sales Agreement Management release notes](https://www.servicenow.com/docs/yxz5zpPjyLpeD~_RQfgVaw)** Version history for the CSM Sales Agreement Management application on the ServiceNow Store. * **[Service Contractor Base release notes](https://www.servicenow.com/docs/uZxqsgOLK68MO9yB2rbfew)** Version history for the ServiceNow® Service Contractor Base application on the ServiceNow Store. * **[Service Organization release notes](https://www.servicenow.com/docs/Jx47Pa0Gs4JLSW9bwqWL1A)** Version history for the ServiceNow® Service Organization application on the ServiceNow Store. * **[ServiceNow Otto for Advanced Work Assignment (AWA) release notes](https://www.servicenow.com/docs/x4feMQibbOqcXQJAo3eG6A)** Version history for the ServiceNow® ServiceNow Otto® for Advanced Work Assignment (AWA) application on the ServiceNow Store. * **[ServiceNow Otto for Complaint Case (CSM) release notes](https://www.servicenow.com/docs/js485Z5UQ10RvKjwwlDlgQ)** Version history for the ServiceNow® ServiceNow Otto® for Complaint Case (CSM) application on the ServiceNow Store. * **[ServiceNow Otto for CSM release notes](https://www.servicenow.com/docs/G0ujAFw0e67G6SnCXil4KA)** Version history for the ServiceNow Otto for CSM application on the ServiceNow Store. * **[ServiceNow Otto for Order Management release notes](https://www.servicenow.com/docs/XgjalFS59olEjqBR6xhRVg)** Version history for the ServiceNow® ServiceNow Otto for Order Management application on the ServiceNow Store. * **[ServiceNow Voice for CSM release notes](https://www.servicenow.com/docs/vIy__kYC~5_k56qqIvK7Bw)** Version history for the ServiceNow Voice for CSM application on the ServiceNow Store. * **[Shift Planning for Configurable Workspace release notes](https://www.servicenow.com/docs/aIUaoGUtjZtdPDLxcBJ8~Q)** Version history for the Customer Service Management Shift Planning for Configurable Workspace on the ServiceNow Store. * **[Smart Assessment for CSM release notes](https://www.servicenow.com/docs/j2rOk6YyueYg7QYehRK7dQ)** Version history for the ServiceNow® Smart Assessment for CSM application on the ServiceNow Store. * **[Special Handling Instruction release notes](https://www.servicenow.com/docs/gswJQymmSf2wdbzIM_BMXg)** Version history for the ServiceNow® Special Handling Instruction application on the ServiceNow Store. * **[Targeted Communications release notes](https://www.servicenow.com/docs/c6TDnjQHqvnZqVtA0rcYPw)** Version history for the ServiceNow® Targeted Communications application on the ServiceNow Store. * **[Task Intelligence for Customer Service release notes](https://www.servicenow.com/docs/q~nX7MC3B5QXF1Px0916Lw)** Version history for the Task Intelligence for Customer Service application on the ServiceNow Store. * **[Task Plan Templates release notes](https://www.servicenow.com/docs/BaYkCzGIT_J7ai24WS8Piw)** Version history for the Task Plan Templates application on the ServiceNow Store. * **[UI Components for Customer Portals release notes](https://www.servicenow.com/docs/hYX1tr8vNNpbmf09ibwYDw)** Version history for the CSM UI Components for Customer Portals application on the ServiceNow Store. * **[Voice Controls Simulator Tool release notes](https://www.servicenow.com/docs/24VW6b4ukId6Irk21RAR0w)** Version history for the ServiceNow® Voice Controls Simulator Tool application on the ServiceNow Store. * **[Walk-Up for CSM release notes](https://www.servicenow.com/docs/OsUN61UI8OeNmFeJkKHI7Q)** Version history for the ServiceNow® Walk-Up for CSM application on the ServiceNow Store. * **[Web Components for Customers release notes](https://www.servicenow.com/docs/3ydIZrdD~5loNDFh0eOt7g)** Version history for the ServiceNow® Web Components for Customers application on the ServiceNow Store. * **[Web Embeddables core release notes](https://www.servicenow.com/docs/W~Er9kU3NpaSze8qvZvWqg)** Version history for the ServiceNow® Web Embeddables core application on the ServiceNow Store. * **[Workforce Optimization Configurable Workspace UI Components release notes](https://www.servicenow.com/docs/yBZj~S8Bsdce_YbodQ2W4Q)** Version history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store. * **[Workforce Optimization for CSM Configurable Workspace release notes](https://www.servicenow.com/docs/jp8u4mDHg~Vz6qOpqCFt0g)** Version history for the Customer Service Management Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store. * **[Zoom extension for Omnichannel Callback release notes](https://www.servicenow.com/docs/FCqfmhpGeWGj~iCIHRwV4A)** Version history for the Zoom extension for Omnichannel Callback on the ServiceNow Store.