Operational Sustainability Management release notes

Version history for the Operational Sustainability Management Management application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 21.0.4 - September 2025

Fixed: Security vulnerabilities and minor issues related to metrics

Version 19.1.5 - November 2024

• Fixed:
  • Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
  • Security fixes.

Version 18.1.0 - June 2024

• Changed:
  • Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
  • Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
  • Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
  • Updated event mappings of declarative actions with Form controller

Version 18.0.3 - February 2024

• Changed:
  • Roles updated in the ESG Management application
    • Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
  • Material topic table updated
    • The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
• Added:
  • The following new tables are added to the application:
    • sn_esg_disclosure_detail
    • sn_esg_disclosure_related_documents
    • sn_esg_disclosure_template
    • sn_esg_m2m_disclosure_metric_data_by_entity
• Removed:
  • The following tables are deprecated:
    • sn_esg_m2m_risk_goal
    • sn_esg_m2m_risk_statement_goal

Version 17.0.1 - August 2023

• Changed
• • Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
  • Exposed Metric list view to Reporting Disclosure Manager
  • Disclosure reporting capability is updated to perform aggregation of data for the period selected
  • Workspace record pages now extend new record page template which in turn extends standard record page template.

Version 16.1.2 - May 2023

• New:
  • Enables disclosure reporting for ESG using Microsoft 365 add-in
• Changes:
  • Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
  • The following roles are added to ESG admin
    • report_user
    • sn_esg_msoff_intg.admin
  • The following roles are added to ESG disclosure manager:
    • report_user
    • sn_esg_msoff_intg.reader

Version 16.0.5 - February 2023

• New:
  • The following new roles are added on core tables in this application to modularize and grant granular access:
    • sn_esg.internal_disclosure_manager
    • sn_esg.internal_manager
    • sn_esg.internal_admin
• Changed:
  • The following persona roles are modified to inherit the granular roles added:
    • Program manager (sn_esg.program_manager )
    • Data owner (sn_esg.data_owner)
    • Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)
    • Admin(sn_esg.admin)
• Fixed: The translations are included for missing form labels and messages

Version 15.1.1 - November 2022

• Fixed:
  • Translation issues
  • Role configuration on workspace landing pages
• New: ESG admin role introduced

Version 15.0.2 - August 2022

The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars.