Critical Event Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read

    • Version history for the Critical Event Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.2.5 - July 2026
    • Fixed:
      • Hardcoded strings in the Critical Event Management dashboard within the Health and Safety Workspace were not displaying correctly in non-English locales.
      • A "Do not show again" checkbox was missing from the "Need Help" popup.
      • A duplicate Properties option appeared in the application properties configuration.
      • The Total Impacted list and loading bar intermittently became stuck.
      • Child critical events could be added to closed Critical Event Management records.
    Version 1.2.3 - June 2026
    • Fixed:
      • Fixed an issue where the Health and Safety workspace failed to load impacted people when adding new impacted people to a critical event
      • Fixed non-standard search popups in forms that had accessibility issues
      • Fixed missing dialog titles for the Manage Recipients and New Communications popup dialogs
      • Improved accessibility for the Notification Center component
      • Fixed an issue where the critical event record number was being skipped due to duplicate form controllers on the Critical Event record
    Version 1.2.0 - December 2025
    • Fixed:
      • Issues with loading impacted people
      • Issue with read only fields
    Version 1.1.0 - October 2025
    • New: System property to disable the CEM playbook.
    • Fixed: Various performance improvements.
    Version 1.0.3 - August 2025
    Fixed: ACL mismatch between application and documentation
    Version 1.0.1 - May 2025
    • Fixed:
      • CEM Knowledge base update related to Workflow migration to Zurich
      • Two playbook steps refactored to correct minor issue
      • Accessibility issue fixed related to single score widget
      • UI adjustment for dark theme
    Version 1.0.0 - November 2024
    • ServiceNow Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
    • Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service capabilities designed to enhance workplace safety and provide peace of mind.
    • On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees impacted by an emergency.