Performance Analytics Content Pack for Legal Service Delivery release notes

  • Release version: Store
  • Updated December 11, 2025
  • 2 minutes to read

    • Version history for the Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - December 2025
    Changed: Language pack related enhancements.
    Version 2.6.0 - February 2025
    Fixed: In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been fixed.
    Version 2.5.0 - November 2024
    Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.
    Version 2.4.0 - May 2024
    • Fixed:
      • In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.
      • In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.
    Version 2.2.0 - November 2023
    • Changed:
      • The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.
      • Legal Executive Dashboard
        • Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.
        • The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.
        • The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time) when both the plugins are installed.
    Version 2.1.0 - August 2023
    New: New reports added for the ServiceNow Legal Contracts application.
    Version 2.0.0 - February 2023
    • New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include this new PA Indicator.
    • Changed: Existing practice area reports were updated.
    Version 1.1.0 - November 2022
    • New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.
    • Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.
    Version 1.0.5 - March 2022
    Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)
    Version 1.0.3 - February 2022
    Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery license.