Field Service Capacity and Reservations Management release notes

Version history for the ServiceNow® Field Service Capacity and Reservations Management application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 30.1.6 - June 2026

Fixed minor defects related to timezone and performance

Version 30.0.3 - March 2026

• Field Service Capacity and Reservations Management gives field service organizations a rules-based way to plan, reserve, and distribute work across internal technicians and contractor teams based on defined capacity — not manual judgment or whoever has an open slot.
• Organizations can reserve portions of available capacity for specific work types, such as high-priority or same-day tasks, and define capacity using multiple inputs: agent schedules, task counts, or hours. Assignment overrides allow planners to respond dynamically when operational priorities shift without dismantling the underlying structure.
• Organizations get visibility into how capacity is being consumed across the operation, so adjustments to coverage, contractor commitments, and service demand can be made before they become scheduling problems.