---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Field Service Capacity and Reservations Management release notes

# Field Service Capacity and Reservations Management release notes {#ariaid-title1}

Release version: Store  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Field Service Capacity and Reservations Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 30.2.1 - October 2026
:
    * Audit of Capacity and Reservation Management usage patternsYou can access detailed metrics on how capacity and reservation management is configured and used, including assignment targeting, territory and group distribution, demand channels, and reservation rule configurations.
    * Territory list filtering by active capacity assignmentsCapacity planners can filter the territory list to show only territories with active capacity assignments within a selected date range, reducing clutter and improving operational focus.
    * Performance evaluation for demand channel mapping in Dynamic SchedulingVerified that the system efficiently handles high-volume territory resource demand channel records during schedule optimization and assignment operations.
    * MaintenanceContains internal code updates with no impact to existing functionality or user-facing behavior.

Version 30.1.6 - June 2026
:   Fixed minor defects related to timezone and performance

Version 30.0.3 - March 2026
:
    * Field Service Capacity and Reservations Management gives field service organizations a rules-based way to plan, reserve, and distribute work across internal technicians and contractor teams based on defined capacity --- not manual judgment or whoever has an open slot.
    * Organizations can reserve portions of available capacity for specific work types, such as high-priority or same-day tasks, and define capacity using multiple inputs: agent schedules, task counts, or hours. Assignment overrides allow planners to respond dynamically when operational priorities shift without dismantling the underlying structure.
    * Organizations get visibility into how capacity is being consumed across the operation, so adjustments to coverage, contractor commitments, and service demand can be made before they become scheduling problems.
    {#store-rn-fsm-field-service-capacity-reservations-mgmt__ul_dp4_4sl_m3c}