Shift Scheduling for Field Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Shift Scheduling for Field Service application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.1.2 - June 2026
    New: Added Holiday schedules implementation for FSM
    Version 7.1.0 - April 2026
    Fixed: WFO API calls with Territory to improve performance
    Version 7.0.4 - March 2026
    • Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    • Key features: Ability to capture the location for the Agents Personal Events.
    Version 6.1.0 - January 2026
    • Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    • Fixed: When a time-off event is created for a user, the shift markspan turns grey, indicating that no shift is assigned.
    Version 6.0.4 - August 2025
    • Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    • Key feature: Ability to capture the location for the Agents Personal Events.
    Version 5.1.2 - July 2025
    This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for Schedule Optimization executions.
    Version 5.1.1 - May 2025
    • Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    • Key features:
      • Enables agents to sign up for shifts
      • Enables managers and agents to get shift signup notifications
      • New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
    Version 5.0.0 - February 2025
    • Latest Manager Workspace dependencies uptake for FSM
    • Performance improvements for shift planning API to retrieve WFO schedules
    Version 4.0.6 - December 2024
    • Performance improvement for the WFO Shift scheduling API
    • Schedule optimization flexible break retrieval logic enhancement
    • Internalization support for the landing page widgets
    Version 4.0.2 - August 2024
    • Accessibility improvements to adhere to WCAG 2.1AA conformant.
    • Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.
    Version 3.0.0 - February 2024
    • Fixed:
      • Changes to run APIs run for same input multiple times (Capacity planning use case)
      • Performance changes to improve loading of Manager workspace.
    Version 2.0.5 - August 2023
    Use Workforce Optimization for Field Service to manage agent schedules and breaks.
    Version 1.0.0 - February 2023
    Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.