FSO - Advanced release notes

Version history for the ServiceNow® FSO - Advanced application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.0 - April 2026

• FSO - Advanced applies generative and agentic AI to complex financial services cases, including credit card disputes, insurance claims, and customer inquiries.Key capabilities include:
  • Agentic workflows for handling friendly fraud
  • AI agents for customer service representatives
  • Disputes intake via Virtual Agent
  • Case summarization
• Use these capabilities to quickly and accurately intake case data, summarize key case details, streamline workflows, provide AI assistance, and significantly reduce processing times and mistakes.
• These capabilities help financial institutions reduce manual effort, enhance customer satisfaction, and drive growth.