Performance Analytics Content Pack for FSO release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read

    • Version history for the Performance Analytics Content Pack for FSO application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.12.1 - March 2026
    Updated: Replaced direct references to the admin role with feature-specific granular admin roles to align with least-privilege access principles.
    Version 1.11.2 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 1.10.0 - February 2025
    • Changed:
      • Updated breakdown on Card network with Network ID for reports on Card disputes task and transaction.
      • Removed breakdown on Card network and Reason code for Card disputes service case.
    Version 1.9.0 - November 2024
    • Changed PA for Dispute Management:
      • Updated breakdown on Card network with Network ID for reports on Card disputes task and transaction.
      • Removed breakdown on Card network and Reason code for reports on Card disputes service case.
    Version 1.8.1 - August 2024
    Removed header component from FSO PA dashboard page.
    Version 1.8.0 - May 2024
    • Changed:
      • Upgraded the analytics dashboards to Next Experience dashboards
      • Modified configuration for localization support
    Version 1.7.0 - February 2024
    • New: Added new breakdowns by Dispute Category and Dispute Reason Code
    • Changed:
      • Upgraded snc-app-parent version to 5.1.0.16
      • Modified configuration for localization support
    • Removed: Removed breakdown by Dispute Reason
    Version 1.6.0 - November 2023
    • Changed:
      • Migrated Financial Services Business Deposit Operations PA dashboard to Performance Analytics Dashboard
      • Migrated Financial Services Business Lifecycle PA dashboard to Performance Analytics Dashboard
    Version 1.5.1 - May 2023
    New: Added localization changes.
    Version 1.5.0 - February 2023
    • New: Added PA reports for Intelligent Servicing for Fraud.
    • Fixed: Fixed drill down for Branch Manager dashboard score cards.
    Version 1.4.0 - November 2022
    • New:
      • Added new dashboard for business location manager
      • Added new PA dashboard for commercial lines claims manager
      • Added new PA dashboard for personal lines claim
    Version 1.3.0 - August 2022
    • New: Added new reports for individual life, group life insurance, claims and updated complaint PA dashboard.
    Version 1.2.1 - March 2022
    • New:
      • Dashboard and reports for Personal Lines Servicing
      • Dashboard and reports for Commercial Lines Servicing
    Version 1.1.1 - August 2021
    Changed: Changed label for Complaint Management dashboard
    Version 1.1.0 - July 2021
    • New:
      • Added PA dashboards for the following Financial Services Operations applications:
        • Complaint Management
        • Business Lifecycle
        • Client Lifecycle
        • Treasury Operations
    Version 1.0.2 - May 2021
    Changed: Financial Services Core application dependency version has been updated
    Version 1.0.1 - March 2021
    • New:
      • PA dashboards and reports for Financial Services Operations applications
        • Business Loan Operations
        • Personal Loan Operations
        • Payment Operations