FSO - Prime release notes

Version history for the ServiceNow® FSO - Prime application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.0 - April 2026

• FSO - Prime applies generative and agentic AI to complex financial services cases, including credit card disputes, insurance claims, and customer inquiries.Key capabilities include:
  • Agentic workflows for handling friendly fraud
  • AI agents for customer service representatives
  • Dispute intake via Virtual Agent
  • Case summarization
  • Create custom AI agents and skills tailored to your organization's needs
• Use these capabilities to quickly and accurately intake case data, summarize key case details, streamline workflows, provide AI assistance, and significantly reduce processing times and mistakes.These capabilities help financial institutions reduce manual effort, enhance customer satisfaction, and drive growth.