Content Experiences release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read

    • Version history for the Content Experiences application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 33.1.0 - July 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 32.4.0 - July 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 33.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 32.3.1 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 32.3.0 - May 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.2 - January 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.1 - December 2025
    Added additional configurations for the widget header and widget alignment to make Content Experiences more flexible.
    Version 32.1.11 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 32.1.4 - May 2025
    • The following user interface bugs are fixed:
      • Fixed video alignment and display.
      • Improved the layout of the right-to-left languages.
      • Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.
      • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
      • Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;
      • Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
    Version 32.1.3 - February 2025
    • Fixed bugs related to the user interface, including:
      • Layout support for right-to-left languages
      • Enabled news preview from the Campaign Builder Experience
      • Content order now adheres to the set order value
    Version 32.0.5 - November 2024
    Fixed bugs related to user interface and accessibility.
    Version 32.0.2 - August 2024
    Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.
    Version 31.0.3 - February 2024
    Minor fixes.
    Version 30.0.2 - November 2023
    • Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.
    • Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.
    • Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.
    Version 29.0.2 - August 2023

    The release primarily focuses on addressing minor issues and bug fixes.

    Version 28.0.4 - March 2023
    • Fixed:
      • Content schedule on UIB workspace is how when when CG is installed.
      • Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.
      • Content Library (SCA) now enforces ownership restrictions.
      • Audience user criteria and user type can now be changed after creation.
    Version 28.0.0 - February 2023
    See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.
    Version 27.0.3 - November 2022

    Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).

    Version 26.0.1 - August 2022
    See Content Publishing and Content Governance release notes for release highlights.
    Version 25.0.5 - June 2022
    Fixed: All of the Content Experience ATF tests are failing due to missing RCA
    Version 24.0.4 - February 2022
    • New:
      • Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
      • Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
      • Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
      • Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
      • Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
    Version 23.0.4 - December 2021
    Minor fixes.
    Version 23.0.3 - November 2021
    Fixes and minor changes.
    Version 22.0.1 - September 2021
    • Changed:
      • Added ability to assign Styled Content content type to the Content Experiences Widget
      • Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box