HR Service Delivery Integration with Oracle HCM release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of HR Service Delivery Integration with Oracle HCM Release Notes

    The HR Service Delivery Integration with Oracle HCM application enables ServiceNow customers to synchronize employee-related information from Oracle Cloud HCM into ServiceNow. This integration supports scheduled data pulls to maintain updated worker profiles, job details, department, and location data within the ServiceNow platform, enhancing HR service delivery and data accuracy.

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    Key Features

    • Scheduled Data Synchronization: Automatically pulls employee profiles, job information, departments, and locations from Oracle Cloud HCM on a regular schedule to keep ServiceNow records current.
    • Comprehensive Data Mapping: Supports detailed attribute mapping such as termination dates, employment start dates, probation periods, and email/phone details to ensure accurate HR data representation.
    • Delta and Full Load Handling: Incorporates fixes and optimizations to handle scenarios like new hires, rehires, deactivated users, and multiple primary job assignments during delta and full data loads.
    • Integration Compatibility: Certified compatibility with Oracle HCM Cloud Spoke 3.3.0, ensuring smooth interoperability within the ServiceNow ecosystem.
    • Bug Fixes and Optimizations: Regular updates address issues such as incorrect field updates, missing parameters in subflows, and data type corrections to improve reliability.

    Practical Benefits for ServiceNow Customers

    • Improved HR data accuracy and consistency by automating employee data synchronization from Oracle HCM.
    • Reduced manual data entry and errors through scheduled automatic updates.
    • Enhanced ability to manage employee lifecycle events such as hires, terminations, and rehires with correct data handling.
    • Increased confidence in HR service delivery processes due to ongoing maintenance and bug fixes.
    • Seamless integration with existing ServiceNow HR Service Delivery and Oracle HCM components, facilitating a unified HR management experience.

    Version History Highlights

    • Version 1.0.12 (July 2026): Corrected termination date data type for accurate processing.
    • Version 1.0.11 (March 2026): Introduced scheduled pulls of employee profile information including job, department, and location.
    • Earlier Versions: Addressed multiple functional bugs related to field updates, data integrity during delta pulls, and parameter configurations in subflows.

    Next Steps

    ServiceNow customers should review the application listing on the ServiceNow Store for detailed system requirements and family compatibility before implementation. Applying the latest versions ensures access to all fixes and feature improvements for optimal integration performance.

    Version history for the HR Service Delivery Integration with Oracle HCM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.12 - July 2026
    Fixed: Corrected the data type of the TerminationDate field (from string to date) in the OracleHCMAttributeMappingHelperSNC script include, ensuring termination dates are mapped and processed correctly.
    Version 1.0.11 - March 2026
    Pulls employee profile information, such as job, department, and location, from Oracle Cloud HCM to ServiceNow on a scheduled basis.
    Version 1.0.10 - November 2024
    Minor bug fixes.
    Version 1.0.9 - February 2024
    Minor fixes.
    Version 1.0.7 - July 2023
    • This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.
    Version 1.0.6 - November 2022
    Minor optimization and refactoring
    Version 1.0.5 - April 2022
    • Fixed:
      • Changing the name from employee number to employee id in jobs
      • Fix for employment start date not being populated correctly
      • For future rehire the profile remains active even if it is terminated
    Version 1.0.4 - February 2022
    Fixed: In subflow "Get Updated Workers", records per page input parameter i.e. "Look up Atom Feeds Employees Update Stream" was missing
    Version 1.0.3 - November 2021
    • Fixed:
      • Fixes for few fields are not updated with Delta pull/load
      • Fix for full load pulling deactivate users
      • Fix for new hire scenario
      • Fix for department, employment type and few other fields are not updating in delta load
      • Fix for User fields not updated with empty values
    Version 1.0.2 - October 2021
    • Fixed:
      • Fix for Probation period, Country, position code and Notice period not getting populated at profile level
      • Fix Vendor and Vendor Prefix information missing in "HR Service Delivery Integration with Oracle HCM" application
      • Remove population of Work Email in jobs
      • Add new property workers_query in "Get All workers" Flow
      • Fix for multiple primary jobs getting created in full pull
      • Fix for Position Service is not working
      • Disable Delta pull of Workers and jobs
      • Fix for department not populating any value in HR Profile form during full load for the first time
      • Fix for Personal email getting replaced by work email in Delta pull
      • Fix for RCA issues with fresh installation of Oracle HCM Fix for storing primary email & primary phones
    Version 1.0.1 - July 2021
    New: Pull worker profile, job profile, department and location information from Oracle Cloud HCM to ServiceNow on a scheduled basis.