Proactive Prompts release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read

    • Version history for the Proactive Prompts application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.5.1 - June 2026
    Fixed: Addressed security problems.
    Version 3.5.0 - March 2026
    • Changed: Enhanced prompt data review by the Manager.
    • Fixed: Minor Defect fixes.
    Version 3.4.0 - December 2025
    Fixed minor bugs.
    Version 3.3.4 - August 2025
    • Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.
      • New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.
      • Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.
      • Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.
      • Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.
    • Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.
      • New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.
      • Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.
      • Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.
      • Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.
    • Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.
      • New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.
      • Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.
      • Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.
      • Removed: Removed global title attributes from container elements that caused excessive tooltip display.
    • Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.
      • New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.
      • Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.
      • Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.
      • Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.
    • Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.
      • New: Added dynamic rendering of signal names in action modals across all supported prompt actions.
      • Changed: Modified the modal template to include signal metadata for better context.
      • Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.
      • Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.
    • Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages.
      • New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.
      • Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.
      • Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.
      • Removed: Removed static references to the .jsdbx file that bypassed cache validation.
    • Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.
      • New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.
      • Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.
      • Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.
      • Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.
    • Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.
      • New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.
      • Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.
      • Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.
      • Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.
    Version 3.3.2 - November 2024
    • Security fixes
    • User prompt preferences at the delivery channel level
    Version 3.2.3 - August 2024
    New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.
    Version 3.1.0 - May 2024
    • New:
      • Admin configuration to generate Prompts for a single user synchronously.
      • Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.
    Version 3.0.0 - August 2023
    • New:
      • Employees/Managers can opt-out or opt-in of receiving the prompts.;
      • Support for additional out-of-the-box prompt content.
      • Configuration to add a custom header on the prompt to indicate the type of prompt.
    • Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.
    Version 2.0.0 - May 2023
    New:
    • Proactive Prompts Dashboard - To understand Prompts usage analytics.
    • Subflow data source type - Introduced a new data source type to support no code options in the decision framework.
    • Expiring old Prompts before the next schedule generates new prompts.
    • Support for Learning and Skills use cases as out-of-the-box content.
    Version 1.0.1 - February 2023
    • Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
    • Following are a few key benefits of Proactive Prompts:
      • Drive engagement
      • Boost productivity
      • Accessibility
    • With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
    • Includes OOB suggestions for Manager Hub portal with data driven triggers.