Universal Request AI agent collection release notes

Release version: Store

Updated April 9, 2026

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Version history for the ServiceNow® Universal Request AI agent collection application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.7 - April 2026: The Universal Request AI Agent Collection is a set of Autonomous AI Agent that analyses the Universal Request details and creates a departmental ticket (i.e. HR Case or Incident).