HR Service Delivery Integration with Workday release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read

    • Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.6.2 - June 2026
    Fixed: A job tracker was not created for Pull To-Do's
    Version 3.6.1 - April 2026
    Fixed: Termination details in ServiceNow are now updated or removed when a termination or resignation is withdrawn or rescinded in Workday.
    Version 3.6.0 - February 2026
    • New:
      • Sync employee termination information from Workday into the HR Service Delivery integration with Workday App.
      • Update personal details within ServiceNow and sync those changes to Workday.
    Version 3.4.11 - December 2025
    Minor fixes.
    Version 3.4.1 - August 2025
    • Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.
      • New: Introduced validation to ensure RUN AS users are present in the instance before execution.
      • Changed: Updated the trigger configuration to reference a valid default user.
      • Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.
      • Removed: Eliminated dependency on non-default users for scheduled job execution.
    • Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.
      • New: Added logic to safeguard future-dated job records from premature updates.
      • Changed: Modified the transformation flow to respect start-date constraints on primary field updates.
      • Fixed: Resolved the issue causing early updates by correcting the transformation behavior.
      • Removed: Removed the faulty logic that allowed overwriting of future worker job data.
    Version 3.4.0 - May 2025
    Minor bug fixes.
    Version 3.3.6 - February 2025
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
 Pull to-dos

    • New Functionality:
      • Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.
    • Below are the high level features added:

      • Importing and updating physician profile-related data from Workday into ServiceNow.

      • Enabling detailed physician information from Workday to be viewed and used within ServiceNow.
    Version 3.1.2 - June 2024
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
      • Pull to-dos
    Version 3.1.1 - February 2024
    Minor fixes.
    Version 3.1.0 - November 2023
    New: Integrate HR Service Delivery Integration with Workday with localization tools.
    Version 3.0.0 - August 2023
    • New:
      • Enabled Workday OAuth 2.0
      • Enabled Approval workflows:
        • Time Off Request
        • Leave of Absence
        • Time Sheet
        • Compensation Change
        • Job Requisition;
        • Correct Time Off
        • Termination
        • Spend authorization / expense
        • Change Job
    Version 2.0.6 - October 2022
    Fixed: Includes fix for Workday Rescind employee
    Version 2.0.5 - August 2022
    Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.
    Version 2.0.4 - February 2022
    Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service
    Version 2.0.3 - October 2021
    • Fixed:
      • Call get worker service via dynamic flow from get workers subflow
      • Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke
      • Import sets are not passed from Get worker to Get Worker service Flow
    Version 2.0.2 - August 2021
    • Fixed:
      • Handle parsing exceptions whenever WD is sending invalid characters.
      • Utilize the page count configured via system property
      • Country wasn't getting transformed correctly
      • Log incorrect details in Job tracker for future workers
      • Remove incorrect ACL on syslog_app_scope
      • Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script
    Version 2.0.1 - May 2021
    New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0
    Version 2.0.0 - April 2021
    New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.
    Version 1.0.3 - January 2021
    This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.