Now Assist for Hardware Asset Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Now Assist for Hardware Asset Management Release Notes

    Now Assist for Hardware Asset Management (HAM) is a ServiceNow application that enhances hardware asset management through AI-powered automation, improved user interfaces, and integration with procurement and repair workflows. It helps asset managers streamline sourcing, repair, and lifecycle management by providing real-time insights and AI agent assistance. The application requires a Hardware Asset Management Pro plus license and is available via the ServiceNow Store.

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    Key Features

    • Generative AI Insights (v4.0.0, March 2026): Provides real-time asset insights by aggregating data from purchase orders, incidents, tasks, work orders, and financial records. It summarizes lifecycle events, generates chain of custody reports, and highlights audit status and missing critical data directly on asset records.
    • AI Agents for Asset Requests and Repairs: Includes AI agents that automate hardware asset sourcing, transfer order creation, purchase order creation, and repair processes. These agents validate requests, offer troubleshooting guidance, and complete tasks upon user confirmation, reducing manual effort and speeding resolution.
    • UI Modernization (v4.3.0, June 2026): Upgraded interface to the latest UI framework with improved parsing, rendering of asset summaries, and enhanced accessibility, improving user experience and reliability.
    • Feature Visibility Control (v4.1.0, April 2026): Automatically enforces feature access based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users access only capabilities relevant to their subscription.
    • Procurement Workflow Improvements (v4.0.2, May 2026): Enhancements to the Now Assist panel for sourcing streamline procurement, improve efficiency, and address user feedback.
    • Security and Performance Updates: Various releases include security directive updates and platform performance improvements.

    Practical Benefits for ServiceNow Customers

    • Improved Decision-Making and Efficiency: Real-time AI-generated insights and automation reduce fragmented data issues and manual tasks, enabling faster, better-informed asset management decisions.
    • Streamlined Asset Lifecycle Management: Automated workflows for sourcing and repair accelerate processes, decrease resolution times, and reduce manual intervention.
    • Enhanced User Experience: Modernized UI and accessibility improvements make the application more intuitive and reliable for asset managers.
    • Subscription-Based Feature Access: Automatic enforcement of feature visibility helps align capabilities with customer licensing tiers, simplifying compliance and user management.

    Getting Started

    To activate Now Assist for Hardware Asset Management, customers must request the application from the ServiceNow Store. It requires a Hardware Asset Management Pro plus license. Customers can manage configuration and monitor Now Assist features via the Now Assist Admin console and leverage the Now Assist panel within Service Operations Workspace for conversational AI assistance.

    Version history for the Now Assist for Hardware Asset Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.3.0 - June 2026
    • This release delivers UI modernization and quality improvements. The Now Assist for HAM interface has been upgraded to the latest UI framework, with improved parsing and rendering of Asset Summary responses. Accessibility improvements have also been applied.
    • Improvements:
      • Currency fields extracted from purchase order attachments now display correctly.
      • A missing field configuration in the purchase order attachment flow has been added.
      • A component reliability issue in the record review workflow has been fixed.
    Version 4.0.2 - May 2026 (Zurich)
    The Now Assist panel for sourcing includes updates that enhance functionality, streamline the procurement process, and improve user experience and efficiency. These updates address key user feedback and align with broader product capability advancements for the Now Assist context menu.
    Version 4.0.3 - May 2026 (Yokohama)
    This section outlines key improvements and adjustments made to ensure seamless integration with the YP13 system, including protocol enhancements and configuration updates.
    Version 4.1.0 - April 2026
    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Version 4.0.0 - March 2026
    • Added a Gen AI-powered "Generate asset insights" feature for Hardware Asset Management, enabling asset managers to access real-time, comprehensive asset information aggregated from purchase orders, incidents, tasks, work orders, and financial records.
    • Key actions include:
      • Summarizing recent and active lifecycle events
      • Generating chain of custody reports
      • Displaying audit status, lifecycle dates, financial information, and identifying missing critical data.
    • The insights are posted on asset records upon page load and triggered via UI actions or natural language prompts. This improves decision-making, operational efficiency, and asset oversight by addressing fragmented asset data and enabling timely, actionable insights.
    Version 3.0.1 - December 2025
    • In this release, users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents:
      • Hardware asset management sourcing AI agent
      • Transfer order creation AI agent
      • Purchase order creation AI agent
      • Hardware asset repair process (patch)
    Version 2.1.0 - October 2025
    In this version, security directive changes and platform performance improvements have been implemented.
    Version 2.0.0 - September 2025
    • New in the Zurich release:
      • Zurich patch 1
        • Optimize hardware asset repair process with the suite of AI agents
        • Automate the repair of bugive and out-of-warranty hardware assets by using AI agents in the Help repair hardware assets agentic workflow. These AI agents validate the repair requests, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. By automating tasks in the asset repair process, AI agents help reduce delays in issue resolution, speeding up repairs, and minimizing manual intervention.
      • Activation information
        • Install Now Assist for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
      • Additional information
        • The Now Assist for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license.
      • Related ServiceNow applications and features
        • Now Assist
          • Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
        • Now Assist Admin console
          • Use the Now Assist Admin console for quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
        • Now Assist panel
          • Use this conversational interface in ServiceNow Service Operations Workspace to summarize a chat, an incident, or resolution notes so that you can get the context of this information more quickly.
        • Now Assist skills
          • Use the ServiceNow Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    Version 1.2.0 - August 2025
    Improved performance and support for third-party LLMs in the Help manage hardware asset requests agentic workflow.
    Version 1.1.0 - June 2025
    With the Now Assist for Hardware Asset Management (HAM) application, hardware asset managers can streamline and automate the process of sourcing hardware assets by using AI agents included in the agentic workflow.