--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for Software Asset Management (SAM) release notes # ServiceNow Otto for Software Asset Management (SAM) release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Software Asset Management (SAM) Release Notes ServiceNow Otto for Software Asset Management (SAM) is a continuously evolving AI-powered application designed to optimize software asset management processes. It integrates generative AI and automation to improve software license compliance, entitlement creation, spend detection, and reclamation, thereby reducing manual effort and enhancing operational efficiency. Show full answer Show less The release notes document key version updates from the initial launch in February 2025 through October 2026, highlighting new AI capabilities, performance improvements, and expanded integration support. ## Key Features * **AI-Powered License and Spend Management:** AI agents automate license assignment (e.g., Microsoft 365), entitlement allocation, and software spend detection by analyzing imported transactions and contract data, effectively reducing manual classification and errors. * **Software Reclamation and Optimization:** AI evaluates candidates for software subscription removal using detailed reclamation data at integration profile and software model levels, helping to identify and reduce unused software costs. * **Entitlement Creation and Error Handling:** AI assists in creating entitlements from contract documents and provides error resolution suggestions during entitlement import via Excel templates. * **SaaS Integration Management:** Features to diagnose and resolve connection errors in SaaS integrations, including authentication issues and API changes, with actionable error details to reduce troubleshooting time. * **User Resolution Automation:** AI enhances SaaS license management by automating user identification and license fulfillment workflows, increasing accuracy and efficiency. * **Expanded AI Model Support:** Support for multiple AI models including Google Gemini, AWS Claude, and third-party large language models, with dynamic selection based on best performance for specific use cases. * **Agentic Workflow Automation:** Automates software asset sourcing and compliance mitigation actions to improve operational efficiency and compliance confidence. ## Key Outcomes for ServiceNow Customers * **Reduced Manual Effort:** Automation of license assignments, spend detection, and entitlement creation cuts down manual processes, freeing up resources for strategic activities. * **Improved Compliance and Cost Savings:** AI-driven reclamation and compliance insights help identify unused licenses and mitigate risks, lowering software spend and ensuring contract adherence. * **Faster Issue Resolution:** SaaS connection error diagnostics provide immediate, actionable insights, minimizing downtime and support overhead. * **Enhanced Operational Efficiency:** Automated workflows and AI recommendations streamline software asset management tasks, accelerating fulfillment and improving accuracy. * **Flexible AI Integration:** Ability to leverage various AI models ensures optimal performance across diverse SAM use cases. Version history for the ServiceNow Otto for Software Asset Management (SAM) application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 12.0.0 - October 2026 : * The Evaluate Software Reclamation AI Agent now evaluates software subscription removal candidates at both the integration profile and software model levels using Reclamation Summary data, providing deeper visibility into optimization opportunities. * Gemma 4 26B A4B IT and Gemini 3.5 flash models are now available, expanding AI capabilities for Software Asset Management workflows. Version 11.0.0 - September 2026 : New feature: AI-powered Software spend detection -Reduce manual effort in classifying spend transactions with AI-powered software spend detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. Version 10.4.0 - August 2026 : Starting with v10.4.0, Now Assist for Software Asset Management is now ServiceNow Otto for Software Asset Management. Version 9.0.0 - July 2026 : Changed: Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case. Version 8.0.1 - June 2026 : New feature: Entitlement creation error handling - This feature uses AI to suggest resolutions when users upload the standard Excel import template for entitlement creation. Version 4.4.10 - May 2026 (Yokohama) : * Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure * whether during setup or live sync * reducing time spent on manual troubleshooting. * Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts. Version 7.0.0 - April 2026 (Zurich \& Australia) : * New features: * Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure --- whether during setup or live sync --- reducing time spent on manual troubleshooting. * Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts. {#store-rn-itam-now-assist-sam__ul_xlq_kk4_53c} Version 6.1.1 - March 2026 (Australia) : New features: Automate user resolution with AI for SaaS license management to increase efficiency and accuracy in subscription management. Version 5.3.3 - March 2026 (Zurich) : * New: * Microsoft 365 license assignment AI Agent: * The M365 Software License Assignment Agent enables end-to-end automated license fulfillment for Microsoft 365 requests submitted through the ServiceNow Service Catalog. * When users request a license in the ServiceNow catalog, the AI agent evaluates the request, verifies license availability, and automatically assigns the appropriate license to the requesting user on the Microsoft 365 Admin Center with no manual intervention. This improves fulfillment speed, reduces manual effort, and helps maintain accuracy and compliance. {#store-rn-itam-now-assist-sam__ul_uj4_1j1_n3c} {#store-rn-itam-now-assist-sam__ul_ssk_1j1_n3c} {#store-rn-itam-now-assist-sam__ul_ngv_z31_n3c} Version 4.4.5 - January 2026 (Yokohama) : New features: Automate user resolution with AI for SaaS license management to increase efficiency and accuracy in subscription management. Version 5.2.4 - December 2025 (Zurich) : New features: Automate user resolution with AI for SaaS license management to increase efficiency and accuracy in subscription management. Version 5.1.0 - October 2025 (Zurich) : Performance improvements and bug fixes. Version 4.1.0 - October 2025 (Yokohama) : Performance improvements and bug fixes. Version 5.0.0 - September 2025 (Zurich) : * New features: * Accelerate software fulfillment as AI automates entitlement allocation and purchase order creation. * Expand reclamation coverage as AI recommends tailored rules to reduce unused software costs. * Gain confidence in software removal as AI evaluates the right candidates for reclaiming licenses. {#store-rn-itam-now-assist-sam__ul_bnv_trg_ngc} Version 4.0.0 - September 2025 (Yokohama) : * New features: * Accelerate software fulfillment as AI automates entitlement allocation and purchase order creation. * Expand reclamation coverage as AI recommends tailored rules to reduce unused software costs. * Gain confidence in software removal as AI evaluates the right candidates for reclaiming licenses. {#store-rn-itam-now-assist-sam__ul_gqj_trg_ngc} Version 3.3.0 - August 2025 (Zurich) : * Zurich compatibility for: * Publisher compliance summarization * Product compliance summarization * Recommended actions {#store-rn-itam-now-assist-sam__ul_z4l_5l5_bgc} Version 2.3.0 - August 2025 (Yokohama) : New third-party Al model provider options available for Now Assist: Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and Al agents in addition to Now LLM Service and Azure OpenAl GPT-4.1 and GPT-4.1 mini. Version 2.0.0 - May 2025 : * New: * Use agentic workflow to automate software asset sourcing to improve operational efficiency * Gain insights into product compliance and optimization with AI-powered product summaries * Use AI-powered recommended actions to mitigate license compliance risk {#store-rn-itam-now-assist-sam__ul_hhj_g5q_cfc} * Yokohama Early Availability: Gain insights into your publisher license compliance by using Now Assist for SAM Version 1.0.0 - February 2025 : With the Now Assist for Software Asset Management (SAM) application, SAM managers can use generative AI to summarize important publisher information and gain insights on the software estate and license position, making it easier to manage compliance with publisher contracts.